Playa Suites Acapulco
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Summary of reviewsPlaya Suites Acapulco offers a remarkable beachfront location that consistently delights guests with its stunning ocean views, easy access to the beach and proximity to Acapulco's tourist attractions, restaurants and shops. The hotel location is frequently praised for its convenience and centrality, making it an ideal choice for beach lovers and those wanting to explore the local area.
The breakfast buffet generally receives positive feedback for its variety and taste with particular appreciation for the omelette station and the excellent service from staff. Despite some complaints about repetitiveness and minor issues regarding food quality, the breakfast experience is generally favorable. Dinner reviews, while highlighting some delicious meals like the seafood cream, indicate a need for more variety and better food quality. The all-inclusive plan is appreciated for its value, though some feel that the offerings could be more diverse.
Rooms are spacious and comfortable, often offering beautiful sea views and featuring separate living areas and balconies. However, maintenance and cleanliness are areas where significant improvements are needed. Common issues include dated furniture, malfunctioning air conditioning and insufficient amenities like WiFi coverage and mini fridges. Some guests report issues with dirty bathtubs, moldy pillows and musty odors, suggesting a more focused and consistent cleaning regime is required.
The staff at Playa Suites Acapulco receive mixed reviews. Many guests commend the friendly and attentive service, particularly from valet parking and housekeeping with special mentions for diligent workers like Teodora. Nonetheless, significant criticism is directed at the reception and poolside service, where attitudes vary from unprofessional to rude, adversely affecting overall guest satisfaction.
WiFi connectivity is a noted drawback with frequent complaints about weak signals, especially in rooms and on higher floors. Internet access is inconsistent, often resulting in frustration, particularly during weekends.
The pool facilities garner mixed reactions. While some guests appreciate their cleanliness, size and atmosphere, others report issues of overcrowding, poor hygiene and inadequate maintenance. The limited opening hours and neglected poolside facilities detract from the overall experience. The beach, however, is a standout feature, offering a beautiful and easily accessible private area with attentive service and a generally clean environment, despite occasional overcrowding and limited sunbeds.
Parking is described as economical and convenient by some, though others find the service disorganized and poorly managed with reports of unpleasant smells, damage to vehicles and inconvenient access times. The family-friendly atmosphere of the hotel is a significant draw with numerous activities for children and adults, contributing to an engaging and lively environment despite occasional overcrowding.
Overall, Playa Suites Acapulco's exceptional location and friendly family atmosphere make it an attractive choice for many travelers, though improvements in maintenance, staff consistency and WiFi are necessary to enhance the guest experience.
Categories
The breakfast buffet generally receives positive feedback for its variety and taste with particular appreciation for the omelette station and the excellent service from staff. Despite some complaints about repetitiveness and minor issues regarding food quality, the breakfast experience is generally favorable. Dinner reviews, while highlighting some delicious meals like the seafood cream, indicate a need for more variety and better food quality. The all-inclusive plan is appreciated for its value, though some feel that the offerings could be more diverse.
Rooms are spacious and comfortable, often offering beautiful sea views and featuring separate living areas and balconies. However, maintenance and cleanliness are areas where significant improvements are needed. Common issues include dated furniture, malfunctioning air conditioning and insufficient amenities like WiFi coverage and mini fridges. Some guests report issues with dirty bathtubs, moldy pillows and musty odors, suggesting a more focused and consistent cleaning regime is required.
The staff at Playa Suites Acapulco receive mixed reviews. Many guests commend the friendly and attentive service, particularly from valet parking and housekeeping with special mentions for diligent workers like Teodora. Nonetheless, significant criticism is directed at the reception and poolside service, where attitudes vary from unprofessional to rude, adversely affecting overall guest satisfaction.
WiFi connectivity is a noted drawback with frequent complaints about weak signals, especially in rooms and on higher floors. Internet access is inconsistent, often resulting in frustration, particularly during weekends.
The pool facilities garner mixed reactions. While some guests appreciate their cleanliness, size and atmosphere, others report issues of overcrowding, poor hygiene and inadequate maintenance. The limited opening hours and neglected poolside facilities detract from the overall experience. The beach, however, is a standout feature, offering a beautiful and easily accessible private area with attentive service and a generally clean environment, despite occasional overcrowding and limited sunbeds.
Parking is described as economical and convenient by some, though others find the service disorganized and poorly managed with reports of unpleasant smells, damage to vehicles and inconvenient access times. The family-friendly atmosphere of the hotel is a significant draw with numerous activities for children and adults, contributing to an engaging and lively environment despite occasional overcrowding.
Overall, Playa Suites Acapulco's exceptional location and friendly family atmosphere make it an attractive choice for many travelers, though improvements in maintenance, staff consistency and WiFi are necessary to enhance the guest experience.
Hotel with All Inclusive Packages
Hotel near Golf Courses
Beachfront Hotel
Hotel near The Beach
Hotel for Honeymoon
Hotel with Spa
Family Friendly Hotel
Hotel with Swimming Pool
Outdoor Pool
Business Hotel
Hotel with Parking
Hotel with Gym
3-Star Hotel
Hotel with Outdoor Pool
Guest Reviews
'Playa Suites Acapulco' boasts an exceptional location that consistently delights its guests. Situated right on the beachfront, it offers direct access to the ocean, making it an ideal spot for beach lovers. The hotel is also in the heart of Acapulco's tourist zone, close to essential services, restaurants, markets, bars and shops, providing convenience for guests who want to explore the local area without much hassle. Many reviews highlight its centrality, allowing easy access to various attractions and amenities. Guests appreciate the stunning ocean views from their rooms and the comfortable, spacious accommodations. The hotel’s prime location paired with good facilities, cleanliness and friendly staff makes it a preferred choice for many travelers. Overall, its location is repeatedly praised as excellent, perfect and ideal for a memorable stay in Acapulco.
Guests at Playa Suites Acapulco have shared a mix of opinions regarding the breakfast experience at the hotel, often highlighting positive aspects. Many guests appreciate the breakfast buffet, describing it as very good, delicious and complete with a variety of options. The quality and taste of the food receive frequent praise with the omelette station standing out as a notable plus. The breakfast service is often commended for the excellent attitude of the staff, contributing to a pleasant dining experience.
However, some reviewers have noted areas in need of improvement. A few guests pointed out that the breakfast lacked variety and became repetitive over the days. The coffee, while satisfactory, did not stand out. There were also mentions of the breakfast and overall facilities showing signs of wear and tear. Despite these critiques, the general consensus leans towards a positive breakfast experience with many guests finding the options tasty and enjoyable.
Playa Suites Acapulco's dinner options have received a mix of feedback from guests. While some praise the delicious taste of the food, especially highlighting the seafood cream and the consistently good quality of dinner, others express concern about the repetitiveness and lack of variety. The buffet offerings are noted for their almost unlimited consumption in the all-inclusive plan, but many guests feel that the same dishes are served repeatedly throughout their stay, which can become monotonous. Quality issues are also mentioned with some guests pointing out that the bread is not fresh and overall food quality needs improvement.
Service at the restaurant receives mixed reactions; while some guests appreciate the attentive service, others note that certain waiters' performance needs enhancement. Dining during COVID-19 is managed with care, as guests are required to wear masks to ensure safety.
In summary, though Playa Suites Acapulco offers some very delicious meals and the seafood cream is particularly praised, there is a significant call for more variety and better consistency in food quality.
Playa Suites Acapulco features spacious rooms that many guests appreciate, often highlighting their comfort and sea views. Most rooms offer ample space with separate living areas and balconies, which provide a pleasant atmosphere. However, the positives are frequently overshadowed by concerns about maintenance and cleanliness. Several reviews note that the furniture is quite old and in need of updating with problems such as rust, peeling paint and broken fixtures. The air conditioning often fails to work properly and many rooms lack basic amenities like a mini fridge and sufficient WiFi coverage. Additionally, there are recurring reports of poor maintenance, including dirty bathtubs, moldy pillows and foul odors. Despite these issues, some guests found the rooms satisfactorily clean at times, expressing contentment with their stay due to the excellent location and room size. Overall, while the rooms at Playa Suites Acapulco have significant potential due to their spaciousness and views, a substantial upgrade in maintenance and amenities is necessary to enhance the guest experience.
Reviews of Playa Suites Acapulco portray the beds as a major point of concern for guests. A recurring theme in the feedback is the discomfort caused by old, hard and sometimes squeaky mattresses. Maintenance appears to be an issue with many beds showing significant wear and tear, including broken springs and a lack of proper bedding – only sheets are usually provided and these are often nearly worn out or threadbare. Some guests even reported encountering bedbugs and stained, uncomfortable pillows. Overall, the primary critique centers on the need for updated and more comfortable mattresses, along with better quality linens, to enhance the guest experience.
Playa Suites Acapulco garners mixed reviews regarding its cleanliness. Guests often praise the restaurants, bars and rooms, which are described as very clean and cleaned daily. A standout mention goes to Teodora, whose diligent cleaning of the rooms receives consistent appreciation.
However, numerous reviews point out that the hotel is showing its age with many areas in need of maintenance. Common complaints include musty odors, dirty hallways and dated furniture. The pools, in particular, seem to be a recurring issue with several guests noting cloudy or dirty water and poor overall maintenance. Additionally, instances of cockroaches and other pests have been reported, which detract significantly from the overall experience.
While the facilities are generally described as clean, there are specific problem areas, such as under the beds and certain bathrooms, where the cleanliness could improve. Moreover, some guests have noted that the cleaning staff's efforts are inconsistent with occasional lapses in thoroughness.
In summary, Playa Suites Acapulco delivers on daily room cleanliness and has commendable staff efforts in some areas, but it struggles with aging facilities and inconsistent maintenance, particularly around pool areas and lesser-frequented spots in the rooms.
Playa Suites Acapulco has garnered mixed feedback about its staff, showcasing a stark contrast in guest experiences. On a positive note, many guests have praised the staff for being extremely friendly, attentive and helpful. This excellent service has been highlighted across various roles, including valet parking and housekeeping. Specific mentions of staff being "very friendly and kind" suggest that many employees go above and beyond to ensure a pleasant stay. Additionally, the kitchen and restaurant staff have received commendations for their excellent service, contributing positively to the overall guest experience.
However, the hotel also faces significant criticism for its service, particularly at the reception and in some public areas like the pool and bar. Numerous reviews point to a poor and unprofessional attitude among the reception staff with descriptions ranging from "very rude" to "despotic." The bar and pool staff have similarly been described as rude and unfriendly, detracting from the overall guest satisfaction. Guests have reported instances of long lines and inadequate staffing, which have led to frustrations and delays. There have also been mentions of poor organization and insufficient attention to guest needs, further exacerbating the negative experiences.
In summary, while Playa Suites Acapulco benefits from very friendly and attentive pockets of staff, especially in housekeeping and specific service areas, it struggles with consistency in staff behavior and customer service, particularly at the reception and pool bar areas. This dichotomy significantly impacts the overall guest experience.
Playa Suites Acapulco is a beachfront resort that offers guests a vibrant stay with many amenities. However, the internet situation appears to be a significant drawback according to guest reviews. The Wi-Fi tends to be very weak, especially in the rooms and often doesn't reach the upper floors. Several reviews mention that the internet fails frequently and sometimes does not work at all, creating frustration for guests who need reliable connectivity.
On the weekends, the Wi-Fi availability seems to be particularly poor with multiple accounts of guests not having any access. Despite promises of free Wi-Fi, the performance is largely inconsistent with the connection sometimes dropping out entirely. Though there are occasional mentions of good internet and fast speeds, these seem to be exceptions rather than the rule.
Efforts from staff, such as giving out Wi-Fi passwords, sometimes miss the mark, further complicating the connectivity issue. While the resort may offer a relaxing atmosphere and commendable cleanliness, particularly thanks to diligent staff like Teodora, who has received positive mentions for her work, the weak internet service remains a point of concern for many guests.
The pool facilities at Playa Suites Acapulco receive mixed reviews from guests. On the positive side, some guests found the pools clean, well-maintained and suitable in size for relaxation. The new saltwater pool, in particular, was noted and the hotel’s location by the beach adds to its appeal. Proper hygiene measures have been implemented and some guests appreciated the cleanliness and the nice atmosphere around the pool area.
However, many reviews indicate significant issues with the pool's maintenance and management. Common complaints include dirty water, overcrowding and insufficient capacity relative to the number of guests. The pool size is often described as small and not adequate for adults, while the cleanliness leaves much to be desired with some guests encountering severe hygiene issues like defecation in the pool and an unpleasant smell. Maintenance of poolside facilities appears to be lacking with broken equipment and neglected chairs. The pool schedule is also criticized for being limited, closing early in the evening, which some guests found inconvenient.
Overall, while there are enjoyable aspects of the pool area at Playa Suites Acapulco, there are several areas in desperate need of improvement to meet guests' expectations for cleanliness, capacity and maintenance.
Playa Suites Acapulco boasts a beautiful beach right outside the hotel, making it very convenient for guests to enjoy the sun and surf. The private beach area is a significant attraction, offering a pleasant experience with attentive service from the hotel staff. Many guests appreciate the close proximity and ease of access to the beach, highlighting how comfortable and clean it usually is.
The waves are strong, making for fun swimming conditions, although perhaps not ideal for very young children. People mentioned that the beach sand is coarse and there are not always enough sunbeds available. Additionally, the beach can become crowded, especially on weekends and there are sometimes too many chairs in the sand. Despite these minor issues, the beach remains a highlight due to its beauty and excellent location.
Guests also enjoy fewer vendors and the provision of beach towels, although they noted these must be returned by 6 PM to avoid a hefty charge. The overall beach experience at Playa Suites Acapulco is positive with the direct beach access and helpful staff contributing to a pleasant stay.
Guest reviews of Playa Suites Acapulco present mixed opinions about the parking facilities. On the positive side, parking is included with some packages and there’s an enclosed valet parking service that keeps cars cool and clean. The parking fee is reported to be very economical and the facility is generally described as good. Some guests appreciated the availability of basement parking and free parking options.
However, there are notable downsides. The process of finding keys and waiting for check-in can be disorganized. There's an additional charge for parking for those not on the all-inclusive plan, which some found unreasonable. The parking lot is described as terrible by some with reports of a bad smell from the drains and inefficient management that makes guests circle around. Additionally, the parking area isn't accessible until check-in time at 3 pm, causing inconvenience. Specific complaints include that parking is far from the hotel, credit cards are not accepted and some guests even experienced damage to their cars, such as broken brakes due to valet service mishandling.
Overall, while the parking service is economical and convenient in some respects, there are significant areas needing improvement to enhance guest satisfaction.
Playa Suites Acapulco is an ideal destination for families, offering a range of activities that cater to both children and adults alike. The hotel boasts several pools that are perfect for children to enjoy, making it easy for parents to keep their little ones entertained. Weekends at Playa Suites are particularly bustling with family-oriented activities, providing numerous opportunities for fun and engagement.
The hotel is designed with families in mind, being completely family-oriented and very family-friendly. Children can be seen enjoying the pools and other spaces, creating a lively and inviting atmosphere. Although the hotel can get crowded, especially with many Mexican families gathering, the all-inclusive and spacious rooms make it comfortable for family stays.
While some reviewers noted that the number of sunbeds might be insufficient given the size of the hotel and there may not be enough dedicated areas for children, the overall experience remains positive due to the ample activities and the family-friendly environment. The hotel staff ensures that everything is in order, maintaining a secure environment for all guests. Playa Suites Acapulco stands out as a great place to spend quality family time, offering a blend of relaxation and fun-filled activities.
Playa Suites Acapulco offers a good and beautiful experience in accordance with its three-star rating. Guests appreciate the fair value for the price, enjoying facilities and services that are satisfactory, especially on weekends. While the ambiance and buffet are seen as top-tier for a three-star hotel, some aspects such as the older rooms and furniture need remodeling. Issues like lack of hot water, malfunctioning elevators and dangerous stairs in the lobby are noted, suggesting maintenance is overdue. Despite these setbacks, the overall sentiment remains positive for a budget-friendly, three-star stay, especially for short, weekend getaways.
Playa Suites Acapulco boasts a prime beachfront location, offering guests remarkable proximity and views of the ocean. The hotel is right on the beach, allowing easy access to the sand and sea with some rooms providing direct ocean views. Guests appreciate the convenience of being able to step out of their rooms and immediately enjoy the beach towel service. Furthermore, the surrounding area offers a variety of services close to the hotel, enhancing the overall experience of staying at this beachfront property.
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Location
Breakfast
However, some reviewers have noted areas in need of improvement. A few guests pointed out that the breakfast lacked variety and became repetitive over the days. The coffee, while satisfactory, did not stand out. There were also mentions of the breakfast and overall facilities showing signs of wear and tear. Despite these critiques, the general consensus leans towards a positive breakfast experience with many guests finding the options tasty and enjoyable.
Dinner
Service at the restaurant receives mixed reactions; while some guests appreciate the attentive service, others note that certain waiters' performance needs enhancement. Dining during COVID-19 is managed with care, as guests are required to wear masks to ensure safety.
In summary, though Playa Suites Acapulco offers some very delicious meals and the seafood cream is particularly praised, there is a significant call for more variety and better consistency in food quality.
Rooms
Beds
Cleanliness
However, numerous reviews point out that the hotel is showing its age with many areas in need of maintenance. Common complaints include musty odors, dirty hallways and dated furniture. The pools, in particular, seem to be a recurring issue with several guests noting cloudy or dirty water and poor overall maintenance. Additionally, instances of cockroaches and other pests have been reported, which detract significantly from the overall experience.
While the facilities are generally described as clean, there are specific problem areas, such as under the beds and certain bathrooms, where the cleanliness could improve. Moreover, some guests have noted that the cleaning staff's efforts are inconsistent with occasional lapses in thoroughness.
In summary, Playa Suites Acapulco delivers on daily room cleanliness and has commendable staff efforts in some areas, but it struggles with aging facilities and inconsistent maintenance, particularly around pool areas and lesser-frequented spots in the rooms.
Staff
However, the hotel also faces significant criticism for its service, particularly at the reception and in some public areas like the pool and bar. Numerous reviews point to a poor and unprofessional attitude among the reception staff with descriptions ranging from "very rude" to "despotic." The bar and pool staff have similarly been described as rude and unfriendly, detracting from the overall guest satisfaction. Guests have reported instances of long lines and inadequate staffing, which have led to frustrations and delays. There have also been mentions of poor organization and insufficient attention to guest needs, further exacerbating the negative experiences.
In summary, while Playa Suites Acapulco benefits from very friendly and attentive pockets of staff, especially in housekeeping and specific service areas, it struggles with consistency in staff behavior and customer service, particularly at the reception and pool bar areas. This dichotomy significantly impacts the overall guest experience.
Wi-Fi
On the weekends, the Wi-Fi availability seems to be particularly poor with multiple accounts of guests not having any access. Despite promises of free Wi-Fi, the performance is largely inconsistent with the connection sometimes dropping out entirely. Though there are occasional mentions of good internet and fast speeds, these seem to be exceptions rather than the rule.
Efforts from staff, such as giving out Wi-Fi passwords, sometimes miss the mark, further complicating the connectivity issue. While the resort may offer a relaxing atmosphere and commendable cleanliness, particularly thanks to diligent staff like Teodora, who has received positive mentions for her work, the weak internet service remains a point of concern for many guests.
Pool
However, many reviews indicate significant issues with the pool's maintenance and management. Common complaints include dirty water, overcrowding and insufficient capacity relative to the number of guests. The pool size is often described as small and not adequate for adults, while the cleanliness leaves much to be desired with some guests encountering severe hygiene issues like defecation in the pool and an unpleasant smell. Maintenance of poolside facilities appears to be lacking with broken equipment and neglected chairs. The pool schedule is also criticized for being limited, closing early in the evening, which some guests found inconvenient.
Overall, while there are enjoyable aspects of the pool area at Playa Suites Acapulco, there are several areas in desperate need of improvement to meet guests' expectations for cleanliness, capacity and maintenance.
Beach
The waves are strong, making for fun swimming conditions, although perhaps not ideal for very young children. People mentioned that the beach sand is coarse and there are not always enough sunbeds available. Additionally, the beach can become crowded, especially on weekends and there are sometimes too many chairs in the sand. Despite these minor issues, the beach remains a highlight due to its beauty and excellent location.
Guests also enjoy fewer vendors and the provision of beach towels, although they noted these must be returned by 6 PM to avoid a hefty charge. The overall beach experience at Playa Suites Acapulco is positive with the direct beach access and helpful staff contributing to a pleasant stay.
Parking
However, there are notable downsides. The process of finding keys and waiting for check-in can be disorganized. There's an additional charge for parking for those not on the all-inclusive plan, which some found unreasonable. The parking lot is described as terrible by some with reports of a bad smell from the drains and inefficient management that makes guests circle around. Additionally, the parking area isn't accessible until check-in time at 3 pm, causing inconvenience. Specific complaints include that parking is far from the hotel, credit cards are not accepted and some guests even experienced damage to their cars, such as broken brakes due to valet service mishandling.
Overall, while the parking service is economical and convenient in some respects, there are significant areas needing improvement to enhance guest satisfaction.
Family
The hotel is designed with families in mind, being completely family-oriented and very family-friendly. Children can be seen enjoying the pools and other spaces, creating a lively and inviting atmosphere. Although the hotel can get crowded, especially with many Mexican families gathering, the all-inclusive and spacious rooms make it comfortable for family stays.
While some reviewers noted that the number of sunbeds might be insufficient given the size of the hotel and there may not be enough dedicated areas for children, the overall experience remains positive due to the ample activities and the family-friendly environment. The hotel staff ensures that everything is in order, maintaining a secure environment for all guests. Playa Suites Acapulco stands out as a great place to spend quality family time, offering a blend of relaxation and fun-filled activities.
3 Star
Beachfront
Yes, Playa Suites Acapulco has pool(s) that belong to one or more of the following categories: Outdoor Pool.
Yes, a spa is available at Playa Suites Acapulco.
No, Playa Suites Acapulco doesn't allow dogs.
Yes, parking facilities are available at Playa Suites Acapulco.
Yes, Playa Suites Acapulco has a gym.
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