Princess Mundo Imperial Riviera Diamante Acapulco
Acapulco
16.78950400,
-99.81447100
,
Colonia Granjas Del Marques, Playa Revolcadero Sn
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Summary of reviewsPrincess Mundo Imperial Riviera Diamante Acapulco is a highly acclaimed hotel praised for its prime beachfront location, offering easy access to sand and sea, well-maintained pools and lush greenery. The setting is particularly appreciated for its tranquility, situated away from the busiest tourist areas yet conveniently close to restaurants, the airport and local events like the Tropico festival.
The property’s facilities are well-regarded, featuring spacious and comfortable rooms, some with stunning ocean views, although there are mentions of certain rooms requiring maintenance and updates. Cleanliness is another strong suit with guests noting clean pools, rooms and common areas, though a few areas could benefit from improved upkeep.
Breakfast at the hotel is generally well-received for its delicious and varied offerings, particularly lauded at the Chulavista restaurant. However, guests have noted long waiting times and organizational challenges during peak hours. Dinner reviews are mixed; while the Italian and Oaxacan restaurants receive high praise, some guests feel the food quality does not justify the high prices and limited variety.
The staff at Princess Mundo Imperial Riviera Diamante Acapulco stands out for their friendliness, attentiveness and helpfulness, especially in roles such as valet, cleaning personnel and bellboys. Nonetheless, some guests experienced slower service during busy periods and pointed out occasional rudeness from certain employees.
The hotel offers a range of amenities including a spa, gym and multiple pools. The spa is appreciated for its professional staff and relaxing atmosphere, though it closes early and can sometimes lack sufficient staff. The gym is noted for its space but is considered outdated. The pool area receives high marks for cleanliness and comfort, despite some issues with maintenance and overcrowding.
The beach near the hotel is another highlight, noted for its beauty and convenience, although the presence of vendors and occasional overcrowding were noted. Tennis facilities are available and occasionally used for major events, underscoring the hotel’s capacity to cater to sports enthusiasts.
Overall, Princess Mundo Imperial Riviera Diamante Acapulco provides a memorable vacation experience with its beautiful location, excellent amenities and mostly commendable service, though there are areas such as room quality and dining logistics that could benefit from improvement.
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The property’s facilities are well-regarded, featuring spacious and comfortable rooms, some with stunning ocean views, although there are mentions of certain rooms requiring maintenance and updates. Cleanliness is another strong suit with guests noting clean pools, rooms and common areas, though a few areas could benefit from improved upkeep.
Breakfast at the hotel is generally well-received for its delicious and varied offerings, particularly lauded at the Chulavista restaurant. However, guests have noted long waiting times and organizational challenges during peak hours. Dinner reviews are mixed; while the Italian and Oaxacan restaurants receive high praise, some guests feel the food quality does not justify the high prices and limited variety.
The staff at Princess Mundo Imperial Riviera Diamante Acapulco stands out for their friendliness, attentiveness and helpfulness, especially in roles such as valet, cleaning personnel and bellboys. Nonetheless, some guests experienced slower service during busy periods and pointed out occasional rudeness from certain employees.
The hotel offers a range of amenities including a spa, gym and multiple pools. The spa is appreciated for its professional staff and relaxing atmosphere, though it closes early and can sometimes lack sufficient staff. The gym is noted for its space but is considered outdated. The pool area receives high marks for cleanliness and comfort, despite some issues with maintenance and overcrowding.
The beach near the hotel is another highlight, noted for its beauty and convenience, although the presence of vendors and occasional overcrowding were noted. Tennis facilities are available and occasionally used for major events, underscoring the hotel’s capacity to cater to sports enthusiasts.
Overall, Princess Mundo Imperial Riviera Diamante Acapulco provides a memorable vacation experience with its beautiful location, excellent amenities and mostly commendable service, though there are areas such as room quality and dining logistics that could benefit from improvement.
Resort with All Inclusive Packages
Luxury Resort
Resort near Golf Courses
Beachfront Resort
Resort near The Beach
Resort for Honeymoon
Resort with Spa
Family Friendly Resort
Dog Friendly Resort
Romantic Resort
Resort with Swimming Pool
Outdoor Pool
Business Resort
Resort with Parking
Resort with Gym
Resort with Tennis Courts
5-Star Resort
Resort with Outdoor Pool
Guest Reviews
Princess Mundo Imperial Riviera Diamante Acapulco boasts a prime location that guests consistently praise for its excellence. Nestled right on the beautiful beach, the hotel offers direct and easy access to the sandy shores, indeed, a perfect spot for beach lovers. The appealing proximity to numerous pools within the hotel grounds adds to the aquatic allure, offering guests a variety of swimming options just steps away.
The surrounding area further enhances the location's allure with a wide selection of good restaurants nearby, making it incredibly convenient for dining out. Being situated in Acapulco Diamante, the hotel benefits from a peaceful setting, far from the busiest tourist areas, allowing guests to enjoy a serene environment away from traffic and noise.
Many reviews underscore the convenience of the hotel's location for events like the Tropico festival, as well as its easy access to both the city center and the airport. The lush green areas and well-protected beach contribute to the overall relaxing and stress-free atmosphere.
Facilities at the hotel are highly regarded, often mentioned alongside the excellent location. Spacious rooms, beautiful ocean views and cleanliness are notable highlights. Guests appreciate the blend of comfort and convenience, emphasizing the hotel's well-maintained pools and lovely beach as standout features of their stay.
In sum, Princess Mundo Imperial Riviera Diamante Acapulco is celebrated for its phenomenal location, providing a beautiful, convenient and tranquil setting for a memorable getaway.
The breakfast experience at Princess Mundo Imperial Riviera Diamante Acapulco garners a mix of commendation and critique from guests. A significant number of visitors praise the breakfast buffet for its delicious, extensive and varied offerings. Terms such as 'excellent', 'delicious' and 'rich' frequently describe the quality of the food with specific highlights given to the Chulavista restaurant. Many appreciate the complete and tasty nature of the meals, often regarding the breakfast as a highlight of their stay.
However, there are notable concerns regarding the logistics and service of the breakfast experience. Frequent complaints include long waiting times, sometimes up to an hour, to get a table. The organization during peak hours appears subpar, leading to a disorganized and crowded environment, which frustrates many guests. The high price of the breakfast also leaves some visitors feeling it doesn't offer value for money, especially given allegations of a decline in food quality over time.
Despite these operational issues, the overall sentiment towards the breakfast at the hotel remains predominantly positive with many considering it a worthwhile and enjoyable part of their stay.
Guests at Princess Mundo Imperial Riviera Diamante Acapulco have shared mixed experiences regarding the hotel's dining options. The cuisine, particularly at breakfast and in some of the dinners, received praise for being delicious and well-prepared. The Italian and Oaxacan restaurants are frequently highlighted for their quality with many guests noting exceptional food and service. Chef Baños' special dinner also received positive mentions and several guests were pleased with the food and beverage service at the beach club.
However, some aspects of the dining experience left room for improvement. There were complaints about the limited variety of restaurants open at one time, causing long waiting times and sometimes disorganized service. Specific critiques included the high prices of food not matching the quality with some guests describing the meals as generic or low quality. Others found the options limited, especially for seafood and criticized certain restaurants for poor service or delayed orders.
Although the overall food quality generally received approval with terms like very good, delicious and excellent recurring often, there are clear areas needing attention, particularly on pricing, variety and organization to enhance the dining experience thoroughly.
Situated right on the beach, Princess Mundo Imperial Riviera Diamante Acapulco garners mixed reviews about its rooms. The positive notes highlight spacious and comfortable rooms that many guests find clean upon arrival. Remodeled rooms, particularly those with ocean views, are well-received, emphasizing their aesthetics and comfort.
However, numerous reviews express dissatisfaction with the outdated condition of many rooms. Issues include old furniture, deteriorated decor and a musty smell. Some rooms struggle with functionality, such as malfunctioning air conditioning and low water pressure in showers. There are also occasional reports of unclean rooms and cockroach sightings.
Maintenance appears to be a recurring concern, as guests point out the need for significant renovations and better upkeep. While some sections of the hotel have been updated and others are in the process of remodeling, many rooms still show wear and tear.
Overall, while the hotel offers comfort and impressive views, its inconsistent room quality is a significant drawback for many visitors. A stay at Princess Mundo Imperial is a blend of enjoying the beautiful beach location and navigating through the room conditions that might need attention.
Guests have a mixed but generally positive sentiment regarding the beds at Princess Mundo Imperial Riviera Diamante Acapulco. Many reviews highlight that the beds are very comfortable and provide a pleasant rest. Some guests found the beds extremely comfortable, even beyond their expectations with mentions of clean and wonderfully large beds adding to the appeal.
However, there are a few issues worth noting. Some guests reported that the beds smelled like dampness or required maintenance with a smaller subset mentioning that the beds were too small or old and thus uncomfortable. Others found the mattresses to be hard or the bedding to be a bit rough but still acceptable. Pillow quality also varied with some guests finding them uncomfortable.
There were also concerns regarding bed cleanliness and occasional sightings of cockroaches, which detracted from the overall positive experience for a few guests. Despite these issues, the general consensus leans towards the beds being mostly comfortable, ensuring a restful stay for the majority of visitors.
The 'Princess Mundo Imperial Riviera Diamante Acapulco' hotel generally impresses its guests with its cleanliness and well-maintained facilities. Many visitors praise the property for being very clean and tidy with clean pools, clean rooms and well-kept common areas. The facilities are clean, comfortable and spacious, contributing to a pleasant, stress-free environment. The swimming pools are particularly noted for being super clean and the green areas around the hotel are well-maintained.
However, despite the general cleanliness, there are several recurring issues reported by guests. Some rooms and areas, particularly balconies and air conditioning units, have been found dirty or neglected. There are mentions of sand clogged sinks, dusty furniture and occasional mold growth around the pool areas. There have also been unfortunate sightings of cockroaches and instances of inadequate room cleaning.
Maintenance seems to be another point of concern. Various facilities, like elevators and some pieces of furniture, appear worn out and could benefit from updates. Guests also reported issues like water leakage, dirty pool loungers and delayed room cleaning services.
While cleanliness is highly appreciated in many parts of the hotel, there are noted areas that require better upkeep and more thorough cleaning practices. Despite some negative experiences, the hotel staff’s attentiveness and the overall pleasant atmosphere of clean, comfortable facilities leave a positive impression on many visitors.
The reviews of 'Princess Mundo Imperial Riviera Diamante Acapulco' highlight an overall positive impression of the hotel staff's service with many guests noting their attentiveness, friendliness and helpfulness. The valet staff, cleaning personnel and bellboys received high marks for attentiveness and excellent service. The concierge, Maria, along with the majority of the staff, was frequently praised for providing top-notch service, always being kind and warm towards guests.
The hospitality of staff members across various departments, including reception, housekeeping and the restaurants, stood out for their consistent friendliness and efficiency. Guests appreciated the warm and polite attention they received, often mentioning that the staff showed a lot of kindness towards visitors and were always available to assist with any needs. Specific mentions of assertive and efficient housekeeping also contributed positively to the overall staff appraisal.
However, some reviews pointed out areas needing improvement, particularly at the reception and with the waitstaff. There were complaints about slow service from waiters and a lack of enough staff during busy times, leading to longer wait times. Specific incidents of rudeness from some employees and a perceived decline in staff attentiveness were also noted. Reception staff, in particular, were mentioned several times as needing improvement with some guests finding their service lacking and check-in processes slow.
Despite these criticisms, the general sentiment remained favorable with frequent mentions of the staff being fantastic, friendly, attentive and efficient. The hospitality and good treatment from the staff were recurring themes, illustrating a generally positive guest experience at the hotel.
The Wi-Fi at Princess Mundo Imperial Riviera Diamante Acapulco receives mixed reviews. Many guests find the service reliable and satisfactory, noting that the Wi-Fi is good and the signal strong throughout the hotel. Some, however, find room for improvement, mentioning that the internet can be slow, especially when streaming and that coverage is patchy in certain areas. The overall sentiment suggests that while many are pleased with the Wi-Fi service, enhancements could elevate the experience further for all guests.
The spa at Princess Mundo Imperial Riviera Diamante Acapulco receives high marks for the friendliness and professionalism of its staff, creating a relaxing atmosphere akin to being in a serene spa environment. Guests appreciated the quality of massages offered. However, some noted that the spa closes early at 6pm, which might be inconvenient for those looking to unwind later in the evening. There were also comments suggesting a lack of sufficient spa staff at times. Despite these issues, the facilities and staff contribute to an overall peaceful and enjoyable spa experience.
The gym at Princess Mundo Imperial Riviera Diamante Acapulco has received mixed feedback from guests. It is mentioned quite frequently, but some guests feel that the facilities are outdated. Despite having enough space, the gym operates at a limited capacity, which may influence the overall experience for those looking to maintain their fitness routine during their stay. Overall, while the gym is available, there seems to be room for improvement to meet guest expectations fully.
The pool area at Princess Mundo Imperial Riviera Diamante Acapulco offers a variety of options that guests find mostly favorable. The pools are often highlighted for their cleanliness and comfortable temperature, making them suitable and enjoyable for many visitors. The sheer number of pools, including those with waterfalls and slides (although some slides face criticism for being nearly unusable), provides ample space and different environments to explore.
While most reviews reflect positively on the pool areas, noting their large size and superb conditions, there are occasional mentions of issues such as greenish water, missing tiles, cold water and early closure times. Nonetheless, the attentive poolside service, along with beautiful and spacious surroundings, add to the overall appeal. Guests frequently appreciate the lovely scenery and well-maintained gardens near the pool, which contribute to a pleasant and relaxing atmosphere.
There are specific mentions of a saltwater pool, although it has been noted that this feature was not always operational. Some suggestions from guests include extending pool hours, providing more sunbeds and towels and improving pool maintenance and cleanliness consistency.
Despite a few setbacks, including overcrowded spots and sporadically dirty facilities, the array of clean and beautiful pools remains a strong draw for many guests. The opportunity to choose from multiple pools, some less crowded than others, enables visitors to find their ideal setting, contributing to an overall positive experience.
The beach near the 'Princess Mundo Imperial Riviera Diamante Acapulco' receives high praise for its beauty, proximity and well-maintained sands. Guests frequently highlight the easy access to the beach, describing it as both beautiful and clean. The shallow water is particularly commended for being perfect for bodyboarding and children are often seen playing happily along the shore. The beachfront setup includes beach huts, cots, palapas and loungers, making it comfortable for relaxation.
However, some concerns are raised regarding the beach experience. There are issues with overcrowding and the presence of numerous street vendors, which some guests find intrusive. The beach service receives mixed reviews with some praising it while others mention slow service and disorganization. Concerns about beach cleanliness and maintenance are also noted, along with specific mentions of trash and noise from vendors.
In summary, while the beach area provides a generally enjoyable experience with its natural beauty and amenities, improvements in service efficiency and better management of vendors and cleanliness could enhance the overall guest experience.
The Princess Mundo Imperial Riviera Diamante Acapulco offers a range of entertainment options for its guests with particular facilities dedicated to sports enthusiasts. The hotel features tennis courts and even hosts major events like the Open Tennis, highlighting its capability to cater to avid tennis players. Guests have remarked on the easy access to these tennis courts, making it convenient for those looking to enjoy a match. Additionally, the resort provides golf classes and boasts impressive golf facilities, ensuring a well-rounded sporting experience for visitors. Though specific comments on the condition or quality of the tennis facilities are sparse, the mention of hosting significant tennis events may indicate a certain standard of quality and upkeep. Overall, the sports facilities at the Princess Mundo Imperial seem to offer ample opportunities for recreation and leisure.
The parking experience at Princess Mundo Imperial Riviera Diamante Acapulco presents a mixed bag of reviews. Many guests appreciated the presence of convenient on-site parking and lauded the valet parking team for their kindness and effort. Several comments mention good parking facilities which were adequately secure, reflecting a level of reassurance.
However, it wasn’t all smooth sailing. A recurring concern involved the efficiency and organization of the valet service. Numerous guests reported substantial delays, sometimes waiting up to 45 minutes and there were instances where guests were led from place to place without clear communication. Control issues with the valet parking system were noted, including unfortunate incidents of cars being scratched and a chaotic retrieval process, sometimes even losing vehicles temporarily.
In summary, while the hotel offers a range of parking options accompanied by generally friendly staff, improvements in the valet service efficiency and organization are necessary to enhance guest satisfaction.
Princess Mundo Imperial Riviera Diamante Acapulco emerges as a popular destination for family vacations, offering a spectrum of family-centric amenities and activities. This beachfront hotel is recognized for providing ample family accommodations, making it an excellent place for spending quality time with loved ones. Guests frequently highlight the family-friendly atmosphere, which pairs well with the numerous areas designed for children, such as the children's pool area and the well-received kids club.
Families can enjoy the various pools and expansive green areas accessible by different towers, ensuring both comfort and convenience. Activities like guided golf and unique features such as coffee cooking for kids add to the recreational options available, offering a delightful blend of leisure and engagement.
However, while the hotel scores high on family-friendly traits and maintaining a clean, comfortable environment, remarks on improvements indicate a few areas needing attention. Some guests noted that the playroom for kids could use better maintenance and that there is a lack of diverse activities specifically tailored for children. Additionally, service elements, such as availability of childcare staff and timely room changes, prompted mixed feedback.
Despite these few areas for improvement, the overall sentiment is overwhelmingly positive. Many families report having a spectacular time, relishing the family atmosphere and creating extraordinary memories. The combination of beachfront access, good pools and a welcoming environment consolidates Princess Mundo Imperial Riviera Diamante Acapulco as a solid choice for those seeking a family-oriented getaway.
The 'Princess Mundo Imperial Riviera Diamante Acapulco' hotel offers convenient proximity to a golf course, making it a notable point of interest for golf enthusiasts. Some guests have praised the golf course itself as being nice, highlighting the appeal of the facilities available. The hotel also provides classes, catering to those looking to improve their game or learn new skills. Views of the golf course from certain rooms are an added attraction, although some guests have noted that these views can sometimes be obstructed. Overall, the presence of golfing amenities adds an extra dimension of leisure and activity to a stay at the hotel.
Princess Mundo Imperial Riviera Diamante Acapulco boasts excellent facilities and upscale accommodations with beautifully luxurious spaces that enhance the overall guest experience. This luxury hotel consistently receives high ratings for its superior hospitality, wonderful ambiance and top-notch service, particularly around the poolside. Guests often describe the hotel as superb with many highlighting the excellent level of customer service provided.
However, a few reviews suggest that the hotel might not fully meet the high expectations set by its five-star rating, citing some facilities as outdated and services not entirely matching those typically associated with a hotel of this caliber. Despite some disappointments, the majority of visitors seem to appreciate the luxurious environment and overall excellent service, making Princess Mundo Imperial Riviera Diamante Acapulco a popular choice for those seeking a premium experience in Acapulco.
For business travelers heading to Acapulco, the Princess Mundo Imperial Riviera Diamante emerges as a commendable choice. The hotel is notably well-equipped for business meetings and conferences, offering carefully organized accommodations tailored for corporate events. Common areas are accessible and business services maintain a high standard, making it a good business spot. The hotel caters aptly to business groups, ensuring that facilities align well with professional needs. However, some areas need attention, such as slow check-in processes and service delays, which might deter efficiency-minded visitors. Despite these minor setbacks, the overall business-friendly environment and well-coordinated support feature prominently in guest reviews.
Princess Mundo Imperial Riviera Diamante Acapulco is recognized for its commendable accessibility, making it a suitable choice for guests with disabilities. The hotel offers accessible rooms and facilities, ensuring that common areas and specific amenities such as power outlets are easy to reach. Options are available for the differently abled, catering to a variety of needs. The hotel maintains a consistent level of accessibility throughout its premises, providing a seamless experience for all guests. Additionally, the surrounding tourism spots are noted to be good for accessible needs, further enhancing the overall convenience for visitors with disabilities.
The Princess Mundo Imperial Riviera Diamante Acapulco offers an impressive array of outdoor pools, each meticulously maintained and beautifully integrated into the hotel's lush gardens and common areas. Guests frequently commend the multiple swimming pools, highlighting their cleanliness and the inviting warmth of the water. The pool area features appealing elements such as a slide and a waterfall, contributing to a delightful and refreshing experience. Although there are mentions of some maintenance issues like missing tiles, the overall sentiment reflects a well-kept and enjoyable outdoor environment.
Princess Mundo Imperial Riviera Diamante Acapulco is frequently highlighted as a great honeymoon spot with multiple options available to cater to newlyweds. Guests appreciate the nice, secluded areas within the hotel grounds that provide privacy and tranquility ideal for honeymooners. However, some reviews suggest that while the hotel offers excellent honeymoon spots, certain areas could use improvement to enhance the overall experience. Despite a couple of mentions regarding the lack of lifeguards on duty, the destination remains popular among couples looking to celebrate their honeymoon. Overall, it stands out as a favored choice for a romantic getaway.
Princess Mundo Imperial Riviera Diamante Acapulco offers an impressive blend of high-end luxury and comfort, evident in its incredible and exceptional facilities. The hotel's beautiful services cater to the high-end crowd, making it a superb choice for those seeking an opulent experience. Its luxury ambiance enhances the relaxing and stress-free environment, complemented by very clean and comfortable spaces.
Located in Acapulco's luxury diamond zone, it maintains a touch of exclusivity while providing high-standard amenities, including a well-regarded spa. Despite some noting that the hotel shows signs of aging and commands high prices, it still offers quality service and suitably luxurious accommodations that align with high expectations. Overall, it remains a luxurious spot that provides a tranquil escape with top-notch facilities.
Princess Mundo Imperial Riviera Diamante Acapulco stands out as a top choice for couples seeking a romantic getaway. Visitors frequently emphasize its suitability for romantic weekends, recommending it as an ideal spot for couples. The hotel features various nice couple spots that enhance romantic times and make it great for romantic dates and outings. The rooms are noted for their comfort, contributing significantly to the overall enjoyable experience. Guests also laud the friendly staff and excellent hospitality, which further elevates the experience. While a few reviews mention that some romantic hanging spots could be improved, the overall feedback highlights a romantic atmosphere that fosters lovely and memorable stays. Ultimately, given the consistently positive comments, it comes highly recommended for those looking to spend quality time with their partners.
Princess Mundo Imperial Riviera Diamante Acapulco features a mixed bag of experiences concerning its pet-friendly policies and facilities. The hotel is well-known for its willingness to accept pets, including both cats and dogs, though certain restrictions apply, such as a limit of one pet per room and prior confirmation for room availability.
Many guests appreciate the hotel's overall pet-friendly nature and express satisfaction towards the pet-friendly environment that the hotel provides. This includes allowing pets in various areas like the pool and restaurant. However, several reviews highlight concerns regarding the enforcement of pet manners and cleanliness, noting instances of pets using hallways and pool areas as bathrooms.
While the welcoming attitude towards pets is praised, some guests feel that the benefits for pet guests are lacking, remarking that the pet-friendly policy feels more like an effort to collect additional fees rather than offer genuine pet accommodations. The acceptance of pets in shared spaces like the restaurant and pool areas has also raised some hygiene and noise concerns among guests. There are no pet sitting services available, which might be an inconvenience for those who wish to explore the area without their pets.
Overall, while the hotel is indeed pet-friendly and offers a place for guests to stay with their furry friends, the policy enforcement and amenities for pets could use some improvement to truly enhance the experience for both pets and their owners.
The Princess Mundo Imperial Riviera Diamante Acapulco enjoys a prime beachfront location, offering guests direct and convenient access to the beach. This hotel stands out for its beautiful, clean beach which is easily accessible from the resort, making it an ideal spot for relaxation. The proximity to the sea is a notable advantage, often highlighted as one of the best features of the hotel. Guests appreciate the beach's private and exclusive feel, although there are some concerns about the need to reserve and pay for beach amenities like palapas.
The beachfront restaurant receives positive feedback alongside the hotel’s overall good location, which is a significant factor for many visitors. Families with children particularly enjoy the combination of pools and beach activities. Despite some minor issues regarding the reservation process for beach facilities, the overall experience remains pleasant, largely due to the stunning beachfront setting and direct sea access.
Location Show Map
Location
The surrounding area further enhances the location's allure with a wide selection of good restaurants nearby, making it incredibly convenient for dining out. Being situated in Acapulco Diamante, the hotel benefits from a peaceful setting, far from the busiest tourist areas, allowing guests to enjoy a serene environment away from traffic and noise.
Many reviews underscore the convenience of the hotel's location for events like the Tropico festival, as well as its easy access to both the city center and the airport. The lush green areas and well-protected beach contribute to the overall relaxing and stress-free atmosphere.
Facilities at the hotel are highly regarded, often mentioned alongside the excellent location. Spacious rooms, beautiful ocean views and cleanliness are notable highlights. Guests appreciate the blend of comfort and convenience, emphasizing the hotel's well-maintained pools and lovely beach as standout features of their stay.
In sum, Princess Mundo Imperial Riviera Diamante Acapulco is celebrated for its phenomenal location, providing a beautiful, convenient and tranquil setting for a memorable getaway.
Breakfast
However, there are notable concerns regarding the logistics and service of the breakfast experience. Frequent complaints include long waiting times, sometimes up to an hour, to get a table. The organization during peak hours appears subpar, leading to a disorganized and crowded environment, which frustrates many guests. The high price of the breakfast also leaves some visitors feeling it doesn't offer value for money, especially given allegations of a decline in food quality over time.
Despite these operational issues, the overall sentiment towards the breakfast at the hotel remains predominantly positive with many considering it a worthwhile and enjoyable part of their stay.
Dinner
However, some aspects of the dining experience left room for improvement. There were complaints about the limited variety of restaurants open at one time, causing long waiting times and sometimes disorganized service. Specific critiques included the high prices of food not matching the quality with some guests describing the meals as generic or low quality. Others found the options limited, especially for seafood and criticized certain restaurants for poor service or delayed orders.
Although the overall food quality generally received approval with terms like very good, delicious and excellent recurring often, there are clear areas needing attention, particularly on pricing, variety and organization to enhance the dining experience thoroughly.
Rooms
However, numerous reviews express dissatisfaction with the outdated condition of many rooms. Issues include old furniture, deteriorated decor and a musty smell. Some rooms struggle with functionality, such as malfunctioning air conditioning and low water pressure in showers. There are also occasional reports of unclean rooms and cockroach sightings.
Maintenance appears to be a recurring concern, as guests point out the need for significant renovations and better upkeep. While some sections of the hotel have been updated and others are in the process of remodeling, many rooms still show wear and tear.
Overall, while the hotel offers comfort and impressive views, its inconsistent room quality is a significant drawback for many visitors. A stay at Princess Mundo Imperial is a blend of enjoying the beautiful beach location and navigating through the room conditions that might need attention.
Beds
However, there are a few issues worth noting. Some guests reported that the beds smelled like dampness or required maintenance with a smaller subset mentioning that the beds were too small or old and thus uncomfortable. Others found the mattresses to be hard or the bedding to be a bit rough but still acceptable. Pillow quality also varied with some guests finding them uncomfortable.
There were also concerns regarding bed cleanliness and occasional sightings of cockroaches, which detracted from the overall positive experience for a few guests. Despite these issues, the general consensus leans towards the beds being mostly comfortable, ensuring a restful stay for the majority of visitors.
Cleanliness
However, despite the general cleanliness, there are several recurring issues reported by guests. Some rooms and areas, particularly balconies and air conditioning units, have been found dirty or neglected. There are mentions of sand clogged sinks, dusty furniture and occasional mold growth around the pool areas. There have also been unfortunate sightings of cockroaches and instances of inadequate room cleaning.
Maintenance seems to be another point of concern. Various facilities, like elevators and some pieces of furniture, appear worn out and could benefit from updates. Guests also reported issues like water leakage, dirty pool loungers and delayed room cleaning services.
While cleanliness is highly appreciated in many parts of the hotel, there are noted areas that require better upkeep and more thorough cleaning practices. Despite some negative experiences, the hotel staff’s attentiveness and the overall pleasant atmosphere of clean, comfortable facilities leave a positive impression on many visitors.
Staff
The hospitality of staff members across various departments, including reception, housekeeping and the restaurants, stood out for their consistent friendliness and efficiency. Guests appreciated the warm and polite attention they received, often mentioning that the staff showed a lot of kindness towards visitors and were always available to assist with any needs. Specific mentions of assertive and efficient housekeeping also contributed positively to the overall staff appraisal.
However, some reviews pointed out areas needing improvement, particularly at the reception and with the waitstaff. There were complaints about slow service from waiters and a lack of enough staff during busy times, leading to longer wait times. Specific incidents of rudeness from some employees and a perceived decline in staff attentiveness were also noted. Reception staff, in particular, were mentioned several times as needing improvement with some guests finding their service lacking and check-in processes slow.
Despite these criticisms, the general sentiment remained favorable with frequent mentions of the staff being fantastic, friendly, attentive and efficient. The hospitality and good treatment from the staff were recurring themes, illustrating a generally positive guest experience at the hotel.
Wi-Fi
Spa
Gym
Pool
While most reviews reflect positively on the pool areas, noting their large size and superb conditions, there are occasional mentions of issues such as greenish water, missing tiles, cold water and early closure times. Nonetheless, the attentive poolside service, along with beautiful and spacious surroundings, add to the overall appeal. Guests frequently appreciate the lovely scenery and well-maintained gardens near the pool, which contribute to a pleasant and relaxing atmosphere.
There are specific mentions of a saltwater pool, although it has been noted that this feature was not always operational. Some suggestions from guests include extending pool hours, providing more sunbeds and towels and improving pool maintenance and cleanliness consistency.
Despite a few setbacks, including overcrowded spots and sporadically dirty facilities, the array of clean and beautiful pools remains a strong draw for many guests. The opportunity to choose from multiple pools, some less crowded than others, enables visitors to find their ideal setting, contributing to an overall positive experience.
Beach
However, some concerns are raised regarding the beach experience. There are issues with overcrowding and the presence of numerous street vendors, which some guests find intrusive. The beach service receives mixed reviews with some praising it while others mention slow service and disorganization. Concerns about beach cleanliness and maintenance are also noted, along with specific mentions of trash and noise from vendors.
In summary, while the beach area provides a generally enjoyable experience with its natural beauty and amenities, improvements in service efficiency and better management of vendors and cleanliness could enhance the overall guest experience.
Tennis
Parking
However, it wasn’t all smooth sailing. A recurring concern involved the efficiency and organization of the valet service. Numerous guests reported substantial delays, sometimes waiting up to 45 minutes and there were instances where guests were led from place to place without clear communication. Control issues with the valet parking system were noted, including unfortunate incidents of cars being scratched and a chaotic retrieval process, sometimes even losing vehicles temporarily.
In summary, while the hotel offers a range of parking options accompanied by generally friendly staff, improvements in the valet service efficiency and organization are necessary to enhance guest satisfaction.
Family
Families can enjoy the various pools and expansive green areas accessible by different towers, ensuring both comfort and convenience. Activities like guided golf and unique features such as coffee cooking for kids add to the recreational options available, offering a delightful blend of leisure and engagement.
However, while the hotel scores high on family-friendly traits and maintaining a clean, comfortable environment, remarks on improvements indicate a few areas needing attention. Some guests noted that the playroom for kids could use better maintenance and that there is a lack of diverse activities specifically tailored for children. Additionally, service elements, such as availability of childcare staff and timely room changes, prompted mixed feedback.
Despite these few areas for improvement, the overall sentiment is overwhelmingly positive. Many families report having a spectacular time, relishing the family atmosphere and creating extraordinary memories. The combination of beachfront access, good pools and a welcoming environment consolidates Princess Mundo Imperial Riviera Diamante Acapulco as a solid choice for those seeking a family-oriented getaway.
Golf
5 Star
However, a few reviews suggest that the hotel might not fully meet the high expectations set by its five-star rating, citing some facilities as outdated and services not entirely matching those typically associated with a hotel of this caliber. Despite some disappointments, the majority of visitors seem to appreciate the luxurious environment and overall excellent service, making Princess Mundo Imperial Riviera Diamante Acapulco a popular choice for those seeking a premium experience in Acapulco.
Business
Accessible
Outdoor Pool
Honeymoon
Luxury
Located in Acapulco's luxury diamond zone, it maintains a touch of exclusivity while providing high-standard amenities, including a well-regarded spa. Despite some noting that the hotel shows signs of aging and commands high prices, it still offers quality service and suitably luxurious accommodations that align with high expectations. Overall, it remains a luxurious spot that provides a tranquil escape with top-notch facilities.
Romantic
Dog Friendly
Many guests appreciate the hotel's overall pet-friendly nature and express satisfaction towards the pet-friendly environment that the hotel provides. This includes allowing pets in various areas like the pool and restaurant. However, several reviews highlight concerns regarding the enforcement of pet manners and cleanliness, noting instances of pets using hallways and pool areas as bathrooms.
While the welcoming attitude towards pets is praised, some guests feel that the benefits for pet guests are lacking, remarking that the pet-friendly policy feels more like an effort to collect additional fees rather than offer genuine pet accommodations. The acceptance of pets in shared spaces like the restaurant and pool areas has also raised some hygiene and noise concerns among guests. There are no pet sitting services available, which might be an inconvenience for those who wish to explore the area without their pets.
Overall, while the hotel is indeed pet-friendly and offers a place for guests to stay with their furry friends, the policy enforcement and amenities for pets could use some improvement to truly enhance the experience for both pets and their owners.
Beachfront
The beachfront restaurant receives positive feedback alongside the hotel’s overall good location, which is a significant factor for many visitors. Families with children particularly enjoy the combination of pools and beach activities. Despite some minor issues regarding the reservation process for beach facilities, the overall experience remains pleasant, largely due to the stunning beachfront setting and direct sea access.
Yes, Princess Mundo Imperial Riviera Diamante Acapulco has pool(s) that belong to one or more of the following categories: Outdoor Pool.
Yes, a spa is available at Princess Mundo Imperial Riviera Diamante Acapulco.
Yes, Princess Mundo Imperial Riviera Diamante Acapulco welcomes dogs.
Yes, parking facilities are available at Princess Mundo Imperial Riviera Diamante Acapulco.
Yes, Princess Mundo Imperial Riviera Diamante Acapulco has a gym.
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