ITC Mughal, A Luxury Collection Resort & Spa, Agra
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This award-winning luxury hotel, located close to the famous Taj Mahal boasts an authentic Mughal architecture. Its royal character is incorporated into every detail of the extravagant suites and services.
Summary of reviewsITC Mughal, A Luxury Collection Resort & Spa in Agra is widely appreciated for its advantageous location near the iconic Taj Mahal, allowing easy access for tourists wanting to capture the early morning sunrise. The resort itself is a retreat within Agra, featuring spacious, verdant grounds complete with a grand entrance, soothing fountains and beautifully maintained green areas, providing a serene contrast to the bustling city outside.
The breakfast buffet at ITC Mughal garners significant praise for its extensive and diverse offerings, catering to various culinary tastes with high-quality Indian and Continental dishes. Guests commend the attentive and friendly service, though a few found the breakfast repetitive or below the high standards of ITC hotels. The dinner options also receive favorable feedback, particularly the Peshawari restaurant, although some feel the variety and taste could improve with concerns about high pricing occasionally noted.
The rooms at ITC Mughal are described as spacious, clean and comfortable with some newly renovated accommodations and luxurious suites offering views of the Taj Mahal. Despite some comments about outdated decor or minor issues like non-functional amenities, the overall feedback highlights the pleasant and royal experience the resort provides. Cleanliness is a standout aspect with well-maintained rooms and common areas contributing to a hygienic and secure stay.
The staff at ITC Mughal are frequently praised for their exemplary service, friendliness and responsiveness. They enhance guests' experiences by efficiently organizing local tours and special touches such as birthday surprises and guided excursions are particularly appreciated.
The spa at ITC Mughal is highly recommended for its luxurious treatments, relaxing atmosphere and excellent staff, although it is noted to be on the expensive side. The pool facilities, while well-maintained and pleasant, receive mixed reviews due to occasional maintenance and cleanliness issues, along with concerns about the pool size.
For families, the resort offers a comfortable and engaging environment with numerous activities for children, flexible accommodations for family needs and a warm atmosphere. Despite minor service improvements suggested by some guests, the overall experience remains highly favorable for families.
The resort provides comfortable beds, greatly appreciated for their size and comfort, although there are occasional mentions of less comfortable or worn-out options. As a five-star establishment, ITC Mughal offers a blend of luxurious amenities and services, though some dining and maintenance aspects could be enhanced to meet five-star expectations consistently.
In summary, ITC Mughal, A Luxury Collection Resort & Spa, is highly recommended for its prime location, excellent service, luxurious accommodations and relaxing ambiance, making it a top choice for tourists visiting Agra, including families and business travelers.
Categories
The breakfast buffet at ITC Mughal garners significant praise for its extensive and diverse offerings, catering to various culinary tastes with high-quality Indian and Continental dishes. Guests commend the attentive and friendly service, though a few found the breakfast repetitive or below the high standards of ITC hotels. The dinner options also receive favorable feedback, particularly the Peshawari restaurant, although some feel the variety and taste could improve with concerns about high pricing occasionally noted.
The rooms at ITC Mughal are described as spacious, clean and comfortable with some newly renovated accommodations and luxurious suites offering views of the Taj Mahal. Despite some comments about outdated decor or minor issues like non-functional amenities, the overall feedback highlights the pleasant and royal experience the resort provides. Cleanliness is a standout aspect with well-maintained rooms and common areas contributing to a hygienic and secure stay.
The staff at ITC Mughal are frequently praised for their exemplary service, friendliness and responsiveness. They enhance guests' experiences by efficiently organizing local tours and special touches such as birthday surprises and guided excursions are particularly appreciated.
The spa at ITC Mughal is highly recommended for its luxurious treatments, relaxing atmosphere and excellent staff, although it is noted to be on the expensive side. The pool facilities, while well-maintained and pleasant, receive mixed reviews due to occasional maintenance and cleanliness issues, along with concerns about the pool size.
For families, the resort offers a comfortable and engaging environment with numerous activities for children, flexible accommodations for family needs and a warm atmosphere. Despite minor service improvements suggested by some guests, the overall experience remains highly favorable for families.
The resort provides comfortable beds, greatly appreciated for their size and comfort, although there are occasional mentions of less comfortable or worn-out options. As a five-star establishment, ITC Mughal offers a blend of luxurious amenities and services, though some dining and maintenance aspects could be enhanced to meet five-star expectations consistently.
In summary, ITC Mughal, A Luxury Collection Resort & Spa, is highly recommended for its prime location, excellent service, luxurious accommodations and relaxing ambiance, making it a top choice for tourists visiting Agra, including families and business travelers.
Luxury Hotel
At ITC Mughal you will truly feel like royalty. It offers an all-included pampering experience, starting from its precious suites and continuing through its luxury dining facilities and in-house spa, steam bath, jacuzzi, hammam and specialized ayurvedic health and beauty treatments.
Hotel Taking Steps Towards Sustainability
Hotel for Honeymoon
Hotel with Spa
Family Friendly Hotel
Romantic Hotel
Hotel with Swimming Pool
Outdoor Pool
Business Hotel
Hotel with Parking
Accessible Hotel
Hotel with Tennis Courts
5-Star Hotel
Hotel with Outdoor Pool
Guest Reviews
ITC Mughal, A Luxury Collection Resort & Spa, Agra, enjoys a prime location in the bustling city of Agra, making it an ideal choice for travelers eager to explore the iconic Taj Mahal, which is just steps away. The hotel's proximity to the Taj allows guests to easily visit the monument, even early in the morning to catch a stunning sunrise. Visitors appreciate that the location offers convenient access to the city’s sightseeing spots, restaurants and shops, all within a short taxi ride or walk.
The property itself is described as very beautiful, spacious and filled with green areas, including a big park with fountains, which provides a peaceful and comfortable respite from the city's busy atmosphere. The grand entrance sets the tone for the rest of the stay with many guests highlighting the architecture and completeness of the hotel premises.
While a few guests mentioned minor inconveniences such as metro construction affecting the surrounding area and occasional difficulty in getting a cab, the overall sentiment is highly positive. The hotel's convenient and central location, combined with its excellent amenities and aesthetically pleasing environment, makes it a great choice for a short stay to visit the Taj Mahal and other local highlights.
The breakfast experience at ITC Mughal, A Luxury Collection Resort & Spa in Agra is largely praised by guests. The breakfast buffet is frequently described as excellent, superb and amazing with many highlighting the vast variety and high quality of the options available. Guests appreciate the extensive spread that caters to diverse culinary tastes with both Indian and Continental cuisines receiving commendation. The richness and taste of the food are often noted and the morning meals are considered a fantastic start to the day.
Service plays a significant role in enriching the dining experience with the breakfast and dining staff consistently described as excellent, providing attentive and friendly service. The breakfast buffet offers a wide selection, including multiple juice options and varied dishes suited for all age groups. The options for vegetarians are also well-received.
Despite the overwhelmingly positive feedback, a few guests pointed out areas for improvement, mentioning that the breakfast was sometimes repetitive, average or not up to ITC standards. Additionally, a couple of reviews noted that the breakfast area could be uncomfortably cold and on rare occasions, the management of the breakfast service was perceived as lacking.
Overall, the breakfast at ITC Mughal is highly praised for its extensive variety, quality and excellent service, making it a highlight of many guests' stays.
ITC Mughal in Agra boasts an impressive array of dining options, which have received a mixed but generally favorable reception from guests. The Peshwari restaurant consistently garners praise for its delicious offerings and the hotel's Indian restaurant has also been noted for providing a particularly delightful dining experience. Many guests were impressed by the quality and taste of the food across various dining facilities.
Breakfast and dinner buffets were described as extensive, high-quality and generally very good with some guests highlighting exceptional dishes. However, there were remarks about the variety and taste of both buffets not always meeting expectations with certain elements like the Dal Bhukara missing from the spread. Despite these criticisms, guests frequently enjoyed their overall dining experiences, often citing the dinner as a high point of their stay.
Room service also received commendation for delivering excellent meals, enhancing the convenience and luxury of the stay. However, the restaurant prices were noted to be high, which might be an important consideration for potential guests.
A few reviews mentioned specific meals that could have been better and occasional dissatisfaction leading them to seek alternatives outside the hotel. Yet, the general sentiment towards the dining at ITC Mughal leans positive, underscoring its capability to please a broad range of culinary tastes with its well-curated dining options.
ITC Mughal, A Luxury Collection Resort & Spa in Agra offers guests a mix of spaciousness and luxury with many reviews praising the generous size of the rooms. The accommodations are described as very clean, comfortable and well-equipped with some rooms being newly renovated. Although some guests noted that certain rooms felt outdated and needed renovation, the overall aesthetics and decor were appealing to many.
A special mention goes to the suites, which have been described as outstanding and particularly luxurious with some even offering views of the Taj Mahal. The efficient and friendly staff enhance the stay by quickly organizing local tours and ensuring cleanliness throughout the hotel.
The well-maintained swimming pool and beautifully green grounds add to the relaxing ambiance. Additionally, the convenient location near the Taj Mahal makes it a practical choice for tourists. Despite a few minor drawbacks like non-functional AC in a suite or an uncomfortable sofa bed, the majority found their stay pleasant and would recommend the hotel for its royal and unforgettable experience.
ITC Mughal, A Luxury Collection Resort & Spa, Agra, generally receives commendable feedback regarding its beds. Guests frequently describe the beds as super comfortable, large and very good. The comfort of the beds is often highlighted with mentions of "supercomfy" and "awesome" beds contributing to a restful stay. The accommodations feature double-sized beds, which add to the spacious and comfortable experience. However, there are occasional mentions of beds that were uncomfortable, affecting sleep quality for some guests, as well as sporadic comments about the bed sheets showing signs of age. Overall, the positive impressions of the beds make them highly recommended by a majority of guests.
ITC Mughal, A Luxury Collection Resort & Spa in Agra stands out for its exceptional cleanliness, which guests have consistently praised. The hotel rooms are described as extremely clean, hygienically maintained and well-organized. Many were pleased by the spaciousness and modern fittings of the rooms with some guests even enjoying upgrades to luxurious suites that heightened their experience.
Visitors particularly appreciated the comfortable and secure environment the hotel provides, emphasizing the cozy beds that contribute to a restful stay. The overall ambiance offers a pleasant retreat from the hustle and bustle of Agra’s busy streets.
Service at ITC Mughal is excellent and the dedication to maintaining cleanliness is evident throughout the property, from rooms to common areas. Despite a few minor issues with corridor cleanliness, the rooms themselves are consistently praised for their spotlessness and sanitary conditions.
In summary, ITC Mughal offers a clean, comfortable and well-maintained environment, perfect for those looking to enjoy Agra in a serene and hygienic setting.
At ITC Mughal, a Luxury Collection Resort & Spa in Agra, the exemplary performance of the hotel staff stands out as a hallmark of their hospitality. Visitors consistently praise the friendliness, warmth and helpfulness of the team, highlighting their exceptional service and attentiveness. From efficiently organizing pick-ups and guided tours to thoughtfully arranging birthday surprises in guest rooms, the staff goes the extra mile to ensure a memorable stay.
The reception team's prompt and courteous manner typically ensures a smooth check-in experience, although there are occasional mentions of less accommodating encounters. The professionalism and warmth of specific staff members, such as Mrs. Singh at the Travel Desk and Jonny, are noted for their outstanding contributions.
Guests commend the staff for managing various needs—whether it’s arranging a baby cot or simply being engaging and informative. Their efforts in providing special touches, such as gifts upon arrival and guided excursions to the terrace, are particularly appreciated. Overall, the staff’s efficiency, kindness and welcoming attitude contribute significantly to the luxury and comfort of the resort, earning high praise from its visitors.
ITC Mughal, A Luxury Collection Resort & Spa in Agra boasts a spa that promises an exceptional experience for its guests. The spa is frequently described as gorgeous, beautiful and top-notch, delivering high-class treatments that match the luxurious ambiance of the resort itself. Reviewers compliment the spa offerings and the outstanding wellness services, often citing the spa's relaxing and calm environment. The staff is noted to be excellent and very kind, enhancing the soothing and rejuvenating experience. However, some guests mentioned the spa's high expense, even though they generally acknowledged the quality of the services provided. While construction on the spa pool and temporary closures occasionally occurred, the overall feedback emphasizes a luscious, recommended spa that contributes significantly to the resort’s five-star status.
The pool facilities at ITC Mughal, A Luxury Collection Resort & Spa in Agra, receive a mix of praise and criticism from guests. Many highlight the good quality, cleanliness and maintenance of the pools, describing them as very nice, super nice and pleasant. There are multiple pools available, including an executive pool and a well-maintained outdoor pool with some guests appreciating the view from the pool and the nice garden surroundings.
However, several guests were displeased with the actual size and comfort of the pools, noting them as small and not reflective of the promotional pictures. Issues with cleanliness were also reported with some mentioning dirty water and unclean pool areas. Additionally, multiple reviews pointed out that some pools were closed or not functional during their stay, including the spa facilities.
Overall, while the pools at ITC Mughal have their strengths, certain aspects like size, occasional maintenance issues and cleanliness could benefit from improvement to meet guest expectations consistently.
ITC Mughal, A Luxury Collection Resort & Spa, Agra, stands out as an excellent choice for families looking for a comfortable and enjoyable stay. The hotel staff are praised for their flexibility in accommodating family visits and providing personal service that makes guests feel at home. Activities for children are plentiful with many young guests particularly enjoying the hotel's pool.
Rooms are well-suited to family needs, featuring thoughtful design elements such as ground-level couches, which are ideal for families with young kids. The accommodation is noted for being very comfortable with additional amenities like baby cots and high chairs available upon request.
The hotel offers a warm and family-friendly atmosphere, making it a delightful spot for staycations with family. Observing the majestic Taj Mahal adds a special touch that delights both adults and children alike. While there are suggestions for improvements in the services department, the overall experience remains highly favorable for families seeking a pleasant and engaging retreat.
Located in Agra, ITC Mughal, A Luxury Collection Resort & Spa offers a mix of five-star facilities and services with some areas needing improvement. Guests appreciated the classical and indulgent spa offerings and the inviting outdoor pool, although there were not enough sunbeds and shade. The red brick façades and dark brick complex lend a distinctive character to the resort.
Visitors praised the excellent reception and welcoming atmosphere, noting outstanding service from arrival through check-in to breakfast. The doormen and overall staff service stood out as highlights, contributing to a welcoming and comfortable stay. The rooms were described as spacious and quiet, which added to the overall satisfaction for the price.
Despite the positive aspects, some areas fell short of five-star expectations. Dining received mixed reviews; the buffet restaurant was criticized for being noisy and overpriced with food quality comparable to that found in better three-star hotels. Additionally, the cost of meals was noted as being quite high.
The resort's proximity to the Taj Mahal was a noted delight for guests. Overall, ITC Mughal offers a mix of both excellent five-star comfort and some shortcomings, but it remains highly recommended for those seeking a premium experience in Agra.
ITC Mughal, A Luxury Collection Resort & Spa in Agra stands out as a well-regarded choice for business travelers. The resort is noted for providing sufficient business facilities, making it a good venue for corporate needs. Guests have highlighted the spacious meeting rooms and large conference spaces, which are essential for hosting business events and meetings. The staff's assistance with office amenities enhances the convenience for business activities.
Quick and efficient check-in processes further contribute to a professional environment, ensuring a smooth start to business trips. The overall service is business-friendly, emphasizing its suitability for corporate stays. With its extensive business value and support from well-organized facilities, ITC Mughal proves to be great for business stays and convenient for business trips.
Located in Agra, ITC Mughal, A Luxury Collection Resort & Spa has been praised for its accessible location and efforts to cater to disabled guests. The hotel boasts accessible rooms and provides wheelchair access, making it a suitable and accommodating choice for families with accessibility needs. However, while the physical infrastructure generally supports accessibility with features like elevators, there are some areas where improvements could be made. Guests noted that uneven ground in certain parts of the hotel can pose challenges. Additionally, the front desk staff did not always provide the expected level of assistance and the check-in process was plagued by long wait times and organizational issues. Despite these drawbacks, the overall accessibility of the hotel appears to be thoughtfully designed.
The outdoor pool at ITC Mughal, A Luxury Collection Resort & Spa in Agra, impresses guests with its beauty, cleanliness and excellent maintenance. Guests appreciate the spaciousness of the large main pool, which offers a relaxing experience under well-kept conditions. The pool area receives positive remarks for its overall pleasant ambiance, further enhanced by the convenience of a poolside bar. Ideal for both leisurely swims and lounging, the outdoor pool adds a touch of luxury to the resort's offerings.
ITC Mughal, A Luxury Collection Resort & Spa in Agra, provides an opulent retreat for travelers seeking a high-end experience. The resort exudes luxury through its elegant surroundings and stunning property. Guests can enjoy extensive and high-quality buffets, adding to the indulgent atmosphere. The accommodations are consistently described as luxurious, spacious and exceedingly comfortable, ensuring a pampered stay.
The lush spa and inviting pool set within beautiful, intimate gardens contribute to the resort's claim as one of the best. The resort combines posh, lavish decor with practical comforts, making it feel both luxurious and welcoming. Check-in procedures are noted to be smooth and efficient, further emphasizing the resort's commitment to exceptional service. For those looking to immerse themselves in luxury, ITC Mughal offers an ideal setting with its blend of elegant aesthetics and superior amenities.
Nestled in the heart of Agra, ITC Mughal, A Luxury Collection Resort & Spa, offers a truly romantic experience for couples. The resort is praised for its romantic location and ambiance, making it an ideal choice for a honeymoon or a special getaway. Guests consistently highlight the romantic atmosphere that pervades the property, from the lovely decor to the overall romantic ambiance. The comfortable stay provided further enhances the romantic appeal, ensuring a memorable experience for couples seeking an intimate escape. With its focus on creating perfect romantic getaways, this resort promises a special retreat for lovebirds.
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Location
The property itself is described as very beautiful, spacious and filled with green areas, including a big park with fountains, which provides a peaceful and comfortable respite from the city's busy atmosphere. The grand entrance sets the tone for the rest of the stay with many guests highlighting the architecture and completeness of the hotel premises.
While a few guests mentioned minor inconveniences such as metro construction affecting the surrounding area and occasional difficulty in getting a cab, the overall sentiment is highly positive. The hotel's convenient and central location, combined with its excellent amenities and aesthetically pleasing environment, makes it a great choice for a short stay to visit the Taj Mahal and other local highlights.
Breakfast
Service plays a significant role in enriching the dining experience with the breakfast and dining staff consistently described as excellent, providing attentive and friendly service. The breakfast buffet offers a wide selection, including multiple juice options and varied dishes suited for all age groups. The options for vegetarians are also well-received.
Despite the overwhelmingly positive feedback, a few guests pointed out areas for improvement, mentioning that the breakfast was sometimes repetitive, average or not up to ITC standards. Additionally, a couple of reviews noted that the breakfast area could be uncomfortably cold and on rare occasions, the management of the breakfast service was perceived as lacking.
Overall, the breakfast at ITC Mughal is highly praised for its extensive variety, quality and excellent service, making it a highlight of many guests' stays.
Dinner
Breakfast and dinner buffets were described as extensive, high-quality and generally very good with some guests highlighting exceptional dishes. However, there were remarks about the variety and taste of both buffets not always meeting expectations with certain elements like the Dal Bhukara missing from the spread. Despite these criticisms, guests frequently enjoyed their overall dining experiences, often citing the dinner as a high point of their stay.
Room service also received commendation for delivering excellent meals, enhancing the convenience and luxury of the stay. However, the restaurant prices were noted to be high, which might be an important consideration for potential guests.
A few reviews mentioned specific meals that could have been better and occasional dissatisfaction leading them to seek alternatives outside the hotel. Yet, the general sentiment towards the dining at ITC Mughal leans positive, underscoring its capability to please a broad range of culinary tastes with its well-curated dining options.
Rooms
A special mention goes to the suites, which have been described as outstanding and particularly luxurious with some even offering views of the Taj Mahal. The efficient and friendly staff enhance the stay by quickly organizing local tours and ensuring cleanliness throughout the hotel.
The well-maintained swimming pool and beautifully green grounds add to the relaxing ambiance. Additionally, the convenient location near the Taj Mahal makes it a practical choice for tourists. Despite a few minor drawbacks like non-functional AC in a suite or an uncomfortable sofa bed, the majority found their stay pleasant and would recommend the hotel for its royal and unforgettable experience.
Beds
Cleanliness
Visitors particularly appreciated the comfortable and secure environment the hotel provides, emphasizing the cozy beds that contribute to a restful stay. The overall ambiance offers a pleasant retreat from the hustle and bustle of Agra’s busy streets.
Service at ITC Mughal is excellent and the dedication to maintaining cleanliness is evident throughout the property, from rooms to common areas. Despite a few minor issues with corridor cleanliness, the rooms themselves are consistently praised for their spotlessness and sanitary conditions.
In summary, ITC Mughal offers a clean, comfortable and well-maintained environment, perfect for those looking to enjoy Agra in a serene and hygienic setting.
Staff
The reception team's prompt and courteous manner typically ensures a smooth check-in experience, although there are occasional mentions of less accommodating encounters. The professionalism and warmth of specific staff members, such as Mrs. Singh at the Travel Desk and Jonny, are noted for their outstanding contributions.
Guests commend the staff for managing various needs—whether it’s arranging a baby cot or simply being engaging and informative. Their efforts in providing special touches, such as gifts upon arrival and guided excursions to the terrace, are particularly appreciated. Overall, the staff’s efficiency, kindness and welcoming attitude contribute significantly to the luxury and comfort of the resort, earning high praise from its visitors.
Spa
Pool
However, several guests were displeased with the actual size and comfort of the pools, noting them as small and not reflective of the promotional pictures. Issues with cleanliness were also reported with some mentioning dirty water and unclean pool areas. Additionally, multiple reviews pointed out that some pools were closed or not functional during their stay, including the spa facilities.
Overall, while the pools at ITC Mughal have their strengths, certain aspects like size, occasional maintenance issues and cleanliness could benefit from improvement to meet guest expectations consistently.
Family
Rooms are well-suited to family needs, featuring thoughtful design elements such as ground-level couches, which are ideal for families with young kids. The accommodation is noted for being very comfortable with additional amenities like baby cots and high chairs available upon request.
The hotel offers a warm and family-friendly atmosphere, making it a delightful spot for staycations with family. Observing the majestic Taj Mahal adds a special touch that delights both adults and children alike. While there are suggestions for improvements in the services department, the overall experience remains highly favorable for families seeking a pleasant and engaging retreat.
5 Star
Visitors praised the excellent reception and welcoming atmosphere, noting outstanding service from arrival through check-in to breakfast. The doormen and overall staff service stood out as highlights, contributing to a welcoming and comfortable stay. The rooms were described as spacious and quiet, which added to the overall satisfaction for the price.
Despite the positive aspects, some areas fell short of five-star expectations. Dining received mixed reviews; the buffet restaurant was criticized for being noisy and overpriced with food quality comparable to that found in better three-star hotels. Additionally, the cost of meals was noted as being quite high.
The resort's proximity to the Taj Mahal was a noted delight for guests. Overall, ITC Mughal offers a mix of both excellent five-star comfort and some shortcomings, but it remains highly recommended for those seeking a premium experience in Agra.
Business
Quick and efficient check-in processes further contribute to a professional environment, ensuring a smooth start to business trips. The overall service is business-friendly, emphasizing its suitability for corporate stays. With its extensive business value and support from well-organized facilities, ITC Mughal proves to be great for business stays and convenient for business trips.
Accessible
Outdoor Pool
Luxury
The lush spa and inviting pool set within beautiful, intimate gardens contribute to the resort's claim as one of the best. The resort combines posh, lavish decor with practical comforts, making it feel both luxurious and welcoming. Check-in procedures are noted to be smooth and efficient, further emphasizing the resort's commitment to exceptional service. For those looking to immerse themselves in luxury, ITC Mughal offers an ideal setting with its blend of elegant aesthetics and superior amenities.
Romantic
Yes, ITC Mughal, A Luxury Collection Resort & Spa, Agra has pool(s) that belong to one or more of the following categories: Outdoor Pool.
Yes, a spa is available at ITC Mughal, A Luxury Collection Resort & Spa, Agra.
No, ITC Mughal, A Luxury Collection Resort & Spa, Agra doesn't allow dogs.
Yes, parking facilities are available at ITC Mughal, A Luxury Collection Resort & Spa, Agra.
No, ITC Mughal, A Luxury Collection Resort & Spa, Agra doesn't have a gym.
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