Cheerfulway Balaia Plaza
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Summary of reviewsCheerfulway Balaia Plaza offers guests a prime location for beach enthusiasts, being situated a few minutes away from Santa Eulalia and Maria Luísa beaches. Its proximity to various restaurants, bars and the bustling center of Albufeira, coupled with the quiet setting, allows guests to enjoy a peaceful stay with easy access to entertainment and local conveniences. The hotel provides the added benefit of free parking for those looking to explore the region by car. Spacious apartments, some featuring sea views and large balconies, enhance the comfort of stays, while amenities such as the pool and bar contribute to a balanced experience of relaxation and recreation.
The breakfast buffet at the hotel receives mixed feedback. Positively, guests enjoy a variety of options, noting delicious croissants, fresh pastries and homemade cakes. However, criticisms include limited choices, poor quality and a lack of replenishment, leading to a perception of poor value for the price.
The rooms stand out for their impressive size, ideal for families or groups with many offering private kitchens, dining areas and sea views. However, there are significant issues with maintenance, cleanliness and outdated furnishings. Many guests report problems with the air conditioning, broken furniture and superficial housekeeping. Additionally, the quality of the bedding needs improvement with complaints about old, uncomfortable mattresses and subpar linens.
Cleanliness across the hotel is a major concern. Common areas and facilities, including corridors and the pool, are often reported as dirty and poorly maintained. Housekeeping is frequently described as inadequate with multiple instances of dirty rooms, stains and even pest issues. These shortcomings suggest a need for comprehensive renovations and stricter cleaning protocols.
Despite mixed feedback on their interactions, the staff at Cheerfulway Balaia Plaza earn praise for their friendliness and helpfulness. Specific staff members are highlighted for their exceptional service, though some guests did report unprofessional behavior and communication issues at times.
The hotel's Wi-Fi service receives consistent criticism for its weak and unstable connection with many guests experiencing frequent failures and poor internet speeds. The limited coverage period for free Wi-Fi and the need to pay for continued access further dents the overall guest experience.
While the location near a beautiful beach is highly regarded, providing great room views and easy beach access, the quality of the beds and bedding is a common complaint. Issues with old, uncomfortable mattresses and pillows detract from an otherwise positive location experience.
Ultimately, Cheerfulway Balaia Plaza's four-star rating is frequently questioned by guests, who find the hotel falling short of expected standards. From the numerous maintenance issues to the lack of cleanliness and outdated amenities, the consensus is that the hotel needs significant improvements to align with its advertised rating.
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The breakfast buffet at the hotel receives mixed feedback. Positively, guests enjoy a variety of options, noting delicious croissants, fresh pastries and homemade cakes. However, criticisms include limited choices, poor quality and a lack of replenishment, leading to a perception of poor value for the price.
The rooms stand out for their impressive size, ideal for families or groups with many offering private kitchens, dining areas and sea views. However, there are significant issues with maintenance, cleanliness and outdated furnishings. Many guests report problems with the air conditioning, broken furniture and superficial housekeeping. Additionally, the quality of the bedding needs improvement with complaints about old, uncomfortable mattresses and subpar linens.
Cleanliness across the hotel is a major concern. Common areas and facilities, including corridors and the pool, are often reported as dirty and poorly maintained. Housekeeping is frequently described as inadequate with multiple instances of dirty rooms, stains and even pest issues. These shortcomings suggest a need for comprehensive renovations and stricter cleaning protocols.
Despite mixed feedback on their interactions, the staff at Cheerfulway Balaia Plaza earn praise for their friendliness and helpfulness. Specific staff members are highlighted for their exceptional service, though some guests did report unprofessional behavior and communication issues at times.
The hotel's Wi-Fi service receives consistent criticism for its weak and unstable connection with many guests experiencing frequent failures and poor internet speeds. The limited coverage period for free Wi-Fi and the need to pay for continued access further dents the overall guest experience.
While the location near a beautiful beach is highly regarded, providing great room views and easy beach access, the quality of the beds and bedding is a common complaint. Issues with old, uncomfortable mattresses and pillows detract from an otherwise positive location experience.
Ultimately, Cheerfulway Balaia Plaza's four-star rating is frequently questioned by guests, who find the hotel falling short of expected standards. From the numerous maintenance issues to the lack of cleanliness and outdated amenities, the consensus is that the hotel needs significant improvements to align with its advertised rating.
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About Cheerfulway Balaia Plaza
License: 7110
Guest Reviews
Location
The availability of free parking is a plus, especially for those planning to explore the region by car. The spacious apartments, some boasting sea views and sizable balconies, add to the comfort of the stay. The hotel's amenities like the pool and bar enhance the overall experience, providing a good balance of relaxation and recreation.
While a few guests mentioned the apartments could use some modernization and found the indoor pool to be cold, the overall sentiment highlights the excellent location as a standout feature. Cheerfulway Balaia Plaza is well-regarded as a family-friendly option with good access to local shops and exciting hikes along the coast. This hotel combines convenience, comfort and accessibility, making it a recommended choice for a pleasant stay in Albufeira.
Breakfast
However, criticisms were frequent, focusing largely on the limited choices and the lack of replenishment. Many guests felt that the breakfast was too basic and some described it as poor quality or mediocre. Several reviewers noted that the breakfast was expensive for what was offered and could be improved, particularly in the range and quality of juices. Overall, while there are shining moments in service and offerings, there is significant room for improvement in the variety, quality and value of the breakfast provided.
Rooms
Despite these positives, the reviews indicate several areas in need of improvement. Many rooms lack functioning air conditioning, leading to uncomfortable and hot conditions, particularly in the summer months. Maintenance issues are a common theme—reports include broken furniture, deteriorating facilities and poor overall room conditions. Cleanliness is another concern with multiple mentions of dirty floors, wall stains and superficial housekeeping.
The kitchens are generally well-equipped, although some guest rooms lack smaller appliances and essentials like bowls for breakfast. There are also complaints about the quality of the bedding with references to old and worn linens and uncomfortable mattresses.
In summary, Cheerfulway Balaia Plaza offers notably spacious accommodations with the potential for pleasant stays, particularly due to the room sizes and views. However, significant improvements in maintenance, cleanliness and amenities are needed to meet guests' expectations fully.
Beds
Despite these complaints, the staff appeared responsive, resolving some issues promptly. However, the general consensus is that the beds and bedding greatly need replacing to enhance guest comfort and satisfaction. The occasional mention of wide and comfortable beds indicates that some rooms may be better maintained, but these reviews suggest an inconsistent experience with the hotel's sleeping arrangements.
Cleanliness
Although there were occasional mentions of clean rooms and well-maintained spaces, these comments were overshadowed by the numerous complaints about inadequate or nonexistent cleaning services. The bathrooms, both in the rooms and by the pool, received particular criticism for their lack of hygiene with some instances of extremely poor conditions described. Guests also remarked on the lack of care and attention to maintenance throughout the property, as well as an overall need for renovations to match the standards expected of a four-star hotel.
Staff occasionally received praise for their friendliness, but their efforts were often hampered by apparent understaffing and insufficient cleaning supplies or protocols. Therefore, while there are sparse positive remarks, the overarching sentiment is that Cheerfulway Balaia Plaza requires significant improvements in cleanliness and maintenance to meet guests' expectations.
Staff
However, not all experiences were positive. Some guests complained about unhelpful, cold and rude behavior, particularly from reception staff. Instances of unprofessional conduct were reported, such as an employee arguing with a customer and another being visibly stressed. Issues with check-in delays and lack of staff during busy times were also noted. Language barriers and inconsistent information from staff added to some guests' frustrations. Despite these concerns, many appreciated the efforts of staff members who were dedicated to solving problems and aimed to satisfy customer needs.
Wi-Fi
Beach
4 Star
No, Cheerfulway Balaia Plaza doesn't have any pool.
No, a spa isn't available at Cheerfulway Balaia Plaza.
No, Cheerfulway Balaia Plaza doesn't allow dogs.
No, parking facilities aren't available at Cheerfulway Balaia Plaza.
No, Cheerfulway Balaia Plaza doesn't have a gym.
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