Novotel Antwerpen - Ekeren
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Summary of reviewsNovotel Antwerpen offers a strategic and convenient location, especially for business travelers with ties to the nearby harbor and events in the ports. The hotel provides easy access to highways and ample, free parking, making car travel the preferred option given the limited public transportation. Its tranquil, industrial surroundings offer a peaceful stay with the added convenience of amenities such as a Tesla Supercharger station. Though slightly remote from Antwerp's city center, approximately a 15-18 minute drive adds to its appeal for those looking to efficiently navigate the area.
The breakfast at Novotel Antwerpen receives high praise for its delicious, hearty offerings and extensive variety. Guests enjoy the rich buffet that includes pastries, cakes, waffles and hot dishes, along with a friendly, attentive staff enhancing the breakfast experience. Despite some feedback for more variety and better restocking efficiency, the overall breakfast experience is positive.
Dinner experiences at the hotel, however, are mixed. While the quality of food and friendly service receive commendations, guests note the limited menu and operational restrictions, particularly the lack of service on Sundays and early kitchen closures. Improvements in menu variety, service hours and overall operations could enhance the dining experience significantly.
Rooms at Novotel Antwerpen are praised for their spaciousness and comfort with cleanliness often highlighted positively. The large TVs, separate toilets and eco-friendly products add to the room’s appeal. However, some guests find the rooms outdated and occasionally not ready upon arrival. Maintenance, including updates to decor and fixes to cleanliness issues, could greatly enhance guest satisfaction.
Cleanliness reviews are mixed. Many guests find rooms and bathrooms clean and well-prepared, especially impressed by hygiene during the pandemic. Yet others report inconsistencies, such as dirty carpets, stained bedding and neglected common areas. Addressing these issues could improve the overall guest experience.
The hotel's staff frequently earn accolades for their friendliness and efficiency, creating a welcoming atmosphere. Occasional criticisms regarding training and stress levels are noted but do not overshadow the positive interactions most guests report.
Free WiFi is a notable amenity, although its reliability varies. While some enjoy excellent connectivity, others face frequent issues with poor signal strength and connectivity problems, suggesting room for improvement.
The outdoor pool at Novotel Antwerpen is generally enjoyed by families, particularly children, adding to the hotel's appeal for guests seeking leisure amenities. Nevertheless, maintenance and cleanliness issues are occasional concerns.
Parking at the hotel is a standout feature with abundant, secure and free spots, including Tesla Superchargers, ensuring convenience for guests with vehicles.
For families, Novotel Antwerpen provides a positive experience, offering a garden, ping pong and a playing area that entertain children. Family rooms are spacious and include amenities like bathtubs and separate toilets. Although some sofa beds receive criticism, the overall child-friendly environment, highlighted by thoughtful touches like gifts and free ice cream, contributes to a pleasant family stay.
Overall, Novotel Antwerpen is a practical choice for business travelers and families, offering key conveniences, friendly staff and a generally positive lodging experience with some areas poised for improvement.
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The breakfast at Novotel Antwerpen receives high praise for its delicious, hearty offerings and extensive variety. Guests enjoy the rich buffet that includes pastries, cakes, waffles and hot dishes, along with a friendly, attentive staff enhancing the breakfast experience. Despite some feedback for more variety and better restocking efficiency, the overall breakfast experience is positive.
Dinner experiences at the hotel, however, are mixed. While the quality of food and friendly service receive commendations, guests note the limited menu and operational restrictions, particularly the lack of service on Sundays and early kitchen closures. Improvements in menu variety, service hours and overall operations could enhance the dining experience significantly.
Rooms at Novotel Antwerpen are praised for their spaciousness and comfort with cleanliness often highlighted positively. The large TVs, separate toilets and eco-friendly products add to the room’s appeal. However, some guests find the rooms outdated and occasionally not ready upon arrival. Maintenance, including updates to decor and fixes to cleanliness issues, could greatly enhance guest satisfaction.
Cleanliness reviews are mixed. Many guests find rooms and bathrooms clean and well-prepared, especially impressed by hygiene during the pandemic. Yet others report inconsistencies, such as dirty carpets, stained bedding and neglected common areas. Addressing these issues could improve the overall guest experience.
The hotel's staff frequently earn accolades for their friendliness and efficiency, creating a welcoming atmosphere. Occasional criticisms regarding training and stress levels are noted but do not overshadow the positive interactions most guests report.
Free WiFi is a notable amenity, although its reliability varies. While some enjoy excellent connectivity, others face frequent issues with poor signal strength and connectivity problems, suggesting room for improvement.
The outdoor pool at Novotel Antwerpen is generally enjoyed by families, particularly children, adding to the hotel's appeal for guests seeking leisure amenities. Nevertheless, maintenance and cleanliness issues are occasional concerns.
Parking at the hotel is a standout feature with abundant, secure and free spots, including Tesla Superchargers, ensuring convenience for guests with vehicles.
For families, Novotel Antwerpen provides a positive experience, offering a garden, ping pong and a playing area that entertain children. Family rooms are spacious and include amenities like bathtubs and separate toilets. Although some sofa beds receive criticism, the overall child-friendly environment, highlighted by thoughtful touches like gifts and free ice cream, contributes to a pleasant family stay.
Overall, Novotel Antwerpen is a practical choice for business travelers and families, offering key conveniences, friendly staff and a generally positive lodging experience with some areas poised for improvement.
Hotel Taking Steps Towards Sustainability
Family Friendly Hotel
Dog Friendly Hotel
Hotel with Swimming Pool
Outdoor Pool
Business Hotel
Hotel with Parking
Accessible Hotel
Hotel with Gym
4-Star Hotel
Hotel with Outdoor Pool
Guest Reviews
Nestled on the outskirts of Antwerp, Novotel Antwerpen offers a strategic location for business travelers, especially those working in the nearby harbor or attending events at the ports. With easy access to highways and proximity to park and ride facilities, the hotel is particularly convenient for guests with a car. Its location, although somewhat remote and industrial, provides a quick and straightforward drive to Antwerp's vibrant city center, roughly 15-18 minutes away.
The tranquil surroundings and ample free parking make it an excellent spot for a peaceful stay, away from the city's hustle and bustle. While public transportation is available, it's limited—making car travel the preferred option for exploring the area efficiently. The hotel also features amenities such as a Tesla Supercharger station, adding to its appeal for road-tripping guests.
For visitors with specific business in the port or attending nearby events, Novotel Antwerpen's position is notably advantageous, combining a convenient highway location with the quietness of an industrial estate. Despite its distance from central attractions, the hotel's accessibility and amenities create a comfortable base for guests looking to efficiently navigate Antwerp and its surroundings.
The breakfast experience at Novotel Antwerpen has garnered a spectrum of opinions from its guests with many highlighting the positive aspects. Numerous reviewers praised the breakfast for being delicious and hearty, emphasizing the extensive variety and the availability of quality products. Guests particularly enjoyed the wide selection of breakfast items, including pastries, cakes, waffles and hot dishes. The breakfast buffet was frequently described as rich, diverse and well-organized with fresh products constantly replenished.
Guests appreciated the friendly and attentive staff and some specifically mentioned the enjoyable pancake machine, particularly favored by children. There were also commendations for the breakfast environment and the convenience of early breakfast services.
However, some guests noted areas for improvement. Comments about the breakfast being minimal, not consistently restocked and occasionally lacking in variety were mentioned. Specific criticisms included the absence of items like raw vegetables, certain dairy products and the limited selection for vegetarians or vegans. Some found the breakfast to be expensive relative to the offerings and believed the value did not justify the cost.
Overall, while many guests enjoyed a satisfying and varied breakfast at Novotel Antwerpen, there were suggestions for enhancing the freshness, variety and restocking efficiency of the breakfast buffet to better meet guest expectations.
Novotel Antwerpen offers a dining experience with mixed reviews from guests. On the positive side, many guests praised the quality of the food, describing it as delicious, good and even excellent, particularly for both dinner and breakfast. The à la carte options were enjoyed with some guests specifically noting tasty dishes such as the pasta bolognese and pizza. The restaurant staff were frequently highlighted for their friendliness and going above and beyond to provide good service.
However, there are significant areas that need improvement. The restaurant has a limited menu with the same options offered throughout the week and many guests found the choice of dishes to be very limited, particularly noting the absence of a varied à la carte menu and the unavailability of certain popular items like pizza on multiple occasions. The kitchen's operations on weekends are restrictive with no dinner service available on Sundays, which left many guests having to find alternative dining options nearby.
Operational issues included the early closure of the kitchen and bar, often by 10 PM, leaving late diners with few options. There were also complaints about the high prices for the food, which some guests felt did not match the quality or portion sizes received. The organization of dinner service was problematic at times with long waiting periods and many dishes being sold out early in the evening. Additionally, the restaurant atmosphere was described as sterile and uninspiring and there were occasional issues with cleanliness and staff shortages.
Overall, while the dining at Novotel Antwerpen can be good when it is available, there are several areas that require attention to enhance the guest experience. Improvements in menu variety, service hours and overall restaurant operations could significantly uplift the value offered to guests.
Novotel Antwerpen's rooms have garnered mixed reviews, highlighting both positive aspects and areas for improvement. Guests frequently praise the spaciousness of the rooms, making them ideal for families or groups. Many found the rooms comfortable with large TVs, separate toilets and environmentally friendly bathroom products. Cleanliness was often mentioned positively with several guests noting that their rooms were very clean, neat and well-maintained.
On the downside, a number of guests commented on the outdated state of the rooms and bathrooms with some furniture and fittings visibly worn. Issues such as clogged sinks, broken curtain rails and carpets showing signs of wear and tear were occasionally noted. Additionally, there were mentions of rooms not being ready upon arrival and a lack of air conditioning, which led to discomfort for some guests.
Despite these drawbacks, the overall sense is that the rooms are adequate for short stays, offering the essentials needed for a comfortable night's rest. The affordability and attentive service add to the appeal, particularly for families and groups looking for a practical and convenient option close to Antwerp's center. Maintenance and renovations would significantly enhance the guest experience, addressing the current issues of outdated decor and cleanliness concerns.
Guest feedback on the beds at Novotel Antwerpen presents a varied picture. Positive remarks highlight that many guests found the beds to be comfortable with some describing them as soft, firm and delightful. Several noted the beds were clean and well-maintained, leading to a pleasant sleeping experience. Others appreciated the large, cozy beds, which were complemented by comfortable pillows and exceptional bedding.
However, a number of guests reported issues, mainly regarding the thin and old mattresses, which contributed to discomfort. Some mentioned that the beds were hard, squeaky or sunken in the middle. The sofa beds, specifically, received consistent criticism for being inadequate, often described as small, noisy and uncomfortable, particularly for children. Instances of beds being dirty or stained were noted, including reports of bed bugs and sand on the sofa beds.
Overall, while there are many positive experiences, there are also frequent mentions of discomfort and issues with certain beds, especially the sofa beds, which detract from the overall guest experience.
Novotel Antwerpen presents a mixed picture when it comes to cleanliness based on guest reviews. On the positive side, many guests noted that rooms and bathrooms were generally clean, hygienic and well-prepared upon arrival. Some reviewers were particularly impressed by the tidy rooms and high levels of cleanliness during the pandemic with several comments pointing out the availability of clean towels and the neat state of bathroom facilities.
However, the hotel also faced criticism for its inconsistent cleaning standards. Numerous reviewers highlighted issues such as dirty carpets, stained bedding and dusty ceilings. Complaints included finding hairs in the shower and bed, mold on bathroom tiles and unpleasant odors like cigarette smoke in certain rooms. Some guests mentioned that their rooms were not properly cleaned with trash on the floor and ingrained dirt in the bathrooms. The common areas were described as being in a state of disrepair with old, worn-out carpets and neglected hallways.
In summary, while the Novotel Antwerpen maintains satisfactory cleanliness for some guests, the hotel appears to struggle with consistent upkeep, leading to a less favorable experience for others.
The staff at Novotel Antwerpen has garnered mixed reviews, but the positive feedback stands out more prominently. Many guests appreciated the friendliness and efficiency of the reception staff with several highlighting a warm welcome and professional handling of check-ins and check-outs. Words like friendly, helpful and courteous are frequently used, emphasizing the accommodating nature of the hotel personnel. Specific mentions of exceptional service by individual staff members, such as receptionist Jaouad, highlight personal efforts to enhance guest experiences.
However, some criticisms were noted, indicating occasional unfriendliness, lack of training and instances of the staff being overwhelmed or stressed, particularly in the restaurant and during breakfast service. Despite these issues, the general sentiment leans towards the staff being remarkably kind and attentive, often ready to go out of their way to assist guests. The overall impression is that, while there may be occasional lapses, the staff's positive interactions and efforts to communicate in multiple languages significantly contribute to a welcoming atmosphere at Novotel Antwerpen.
Novotel Antwerpen offers free WiFi throughout the hotel, which is a definite plus for those seeking complimentary internet access. However, the quality and reliability of the WiFi seem to vary. Some guests reported satisfactory to excellent WiFi speeds with mentions of fast and super good connectivity. For those who need robust internet for work or entertainment, the strong wifi noted by a few guests could be a positive aspect.
Conversely, many guests experienced significant issues with the WiFi. Frequent problems included poor signal strength, connectivity issues and difficulty logging in. There were reports of WiFi not working in specific areas such as rooms or even at the bar and some guests had no connection at all. The internet connection for the TV was also problematic for some guests and the staff's inability or unwillingness to assist only added to the frustration. The reception area seemed to fare slightly better in terms of WiFi quality.
Overall, while there are occasional reports of good WiFi performance, connectivity problems appear to be a common issue at Novotel Antwerpen, which could be a major drawback for those who rely heavily on a stable internet connection during their stay.
The pool at Novotel Antwerpen receives mixed feedback from guests. Many appreciate the outdoor pool, highlighting that it is a pleasant feature in the beautiful garden and often a welcome change during their stay. Families, in particular, find the pool suitable for children with several mentioning that their kids enjoyed it immensely. The pool area comes with loungers and a large grassy area, which enhances the Mediterranean atmosphere and makes it ideal for sunbathing and relaxation.
However, there are notable concerns regarding cleanliness and maintenance. Some guests have pointed out instances of the pool being somewhat dirty with specific issues like losing tiles, sandy bottoms and general neglect of the surrounding meadow. Additionally, there are reports of the pool not being open at times, possibly due to ongoing maintenance.
Despite these issues, when the pool and its surrounding area are in good condition, it serves as an enjoyable spot for guests, providing a fun and relaxing experience. It's a feature that stands out, particularly for families looking for a bit of outdoor leisure during their stay.
Novotel Antwerpen offers an impressive parking experience that stands out among many hotels. Guests consistently highlight the ample availability of parking spaces, eliminating the usual struggle of finding a spot. The large parking lot accommodates many vehicles, ensuring convenience even during peak times.
The hotel provides complimentary parking, which is a significant advantage for visitors, juxtaposed with the high costs associated with parking in other locations. This free service includes access to private parking spaces, adding an extra layer of security and peace of mind. Additionally, the presence of Tesla superchargers and other charging stations demonstrates a commitment to modern amenities for electric vehicle owners, although occasional issues with charging availability were noted.
Ease of access further enhances the parking experience at Novotel Antwerpen. The parking lot is well-managed with clear instructions and smooth entry and exit procedures. Security measures are commendable with 24-hour surveillance ensuring the safety of vehicles parked on-site.
Overall, parking at Novotel Antwerpen is a substantial benefit, making it an excellent choice for those who prioritize hassle-free vehicle accommodations during their stay.
Novotel Antwerpen offers a pleasant and varied experience for families traveling with children. With its garden, ping pong table and dedicated playing area, the hotel ensures that younger guests have plenty of entertainment options. The outdoor area, in particular, has received high praise for its suitability for kids. Parents have noted that the hotel is very child-friendly with thoughtful touches like a sweet gift from the reception manager, a children-friendly menu and even free ice cream for the little ones.
Families appreciate the convenience of the family rooms, which are big enough for up to four people and include amenities like a bathtub and separate toilet, which proves useful. On the downside, there were some mentions of the sofa beds being uncomfortable and creaky with some beds being too small for children.
The hotel's swimming pool is a highlight, being described as amazing for kids and adding value to the family stay. The hotel offers great service, exemplified by staff readiness to address needs for families with small children, including preparing baby beds in advance. Families find the hotel to be an affordable and comfortable option, especially lauding its good location and accessibility for large groups or multiple families traveling together.
While a few reviews mentioned the rooms being outdated and not recommended for families, the overall impression remains positive. Many families noted the welcoming atmosphere and family-friendly services provided by the hotel. The available facilities and activities for children make Novotel Antwerpen a favorable choice for a family stay, particularly for short visits and weekend getaways in Antwerp.
Novotel Antwerpen, a three-star hotel, offers good value for money with a price-performance ratio described as top-notch by several guests. It is fantastic for a three-star, providing just what one would expect from such a rating. The hotel is praised for its clean facilities at reasonable prices with some visitors suggesting it deserves a higher rating, going as far as to propose four stars instead of three.
While some guests find the hotel’s offerings basic, it stands out as an excellent option for those seeking an affordable stopover on their way to the Netherlands. The location, albeit a bit off-center, contributes to its appeal for budget-conscious travelers.
The hotel features a swimming pool, adding a touch of luxury not always found in hotels of this category. Staff is consistently mentioned as very friendly, enhancing the overall experience. The breakfast receives positive mentions for its variety and adds to the hotel’s value for money.
However, the hotel is not without its drawbacks. Some reviews point out that the hotel is outdated and in need of renovation with issues such as cracks in the bathtub and basic amenities. The double bed received criticism for being uncomfortable. There are also mentions that the service does not always meet the three-star standard and that the value for money can be inconsistent.
Overall, Novotel Antwerpen delivers a satisfactory experience aligned with what one would expect from a three-star hotel with some areas for improvement.
Located in the harbor area, Novotel Antwerpen caters well to business travelers, particularly those with work in the port. This hotel is a strong choice for short business stays and transit stops, boasting a favorable value for money. The staff are noted for being friendly and efficient, adding to the overall positive experience for guests.
Many reviews highlight the hotel's convenient location for both business and exploring Antwerp’s surroundings, though it is positioned on the outskirts of the city. This positioning makes it an excellent starting point for venturing into Antwerp. However, guests should be aware that access to the city center by bus is limited to an hourly schedule.
While the hotel offers many standard business amenities, some reviews indicate that the business facilities could use better maintenance and the Wi-Fi can be unreliable, especially crucial during meetings. A few guests also noted that the hotel fell short of typical Novotel standards in terms of business-friendly services, such as meal options and internet reliability. Additionally, contact attempts prior to arrival sometimes went unanswered.
Overall, Novotel Antwerpen provides good value for business travelers, though there are areas for improvement regarding its business services and connectivity.
Novotel Antwerpen receives positive feedback for its accessibility features for guests with disabilities. The hotel offers rooms specifically designed for disabled people and these rooms are noted for being easily accessible. Guests appreciate the ground-floor rooms that facilitate mobility without the need for elevators, although it's worth mentioning that the lift requires a key card to operate, which could pose a minor inconvenience.
The hotel's location is praised for being easily accessible by car with a large and safe car park that provides easy parking options. However, some guests have mentioned that certain aspects, such as the room doors not closing properly and high bathtubs, could benefit from improvements. Additionally, while parking and metro services are conveniently nearby, ensuring all internal aspects of the accommodation fully support disabled guests remains a work in progress. Overall, Novotel Antwerpen offers a commendable level of accessibility with a few areas that could be enhanced.
The outdoor pool at Novotel Antwerpen is widely appreciated for its pleasant ambiance and lovely setting in a garden area, creating a peaceful escape for guests. Descriptions of the pool frequently mention it as being awesome, a highlight and a bonus for their stay, particularly enjoyed by children for its kid-friendly features, including football nets and a ping pong table. Many guests found the pool to be clean, large and a perfect spot for relaxation with sun loungers available.
However, some feedback points to issues with maintenance, noting occurrences of dirt, sand and even stones in the pool with specific mentions of it being somewhat dirty or not well-maintained on certain visits. Additionally, the pool is unheated, which led to it being too cold for some guests. Despite these drawbacks, the pool area garners generally positive remarks for its overall enjoyable experience and its Mediterranean ambiance within a quiet, green setting.
In sum, while the pool's cleanliness and temperature may vary, it remains a charming and favored feature of Novotel Antwerpen, enhancing the hotel’s appeal to both families and individual travelers alike.
Novotel Antwerpen welcomes pets with open arms, offering a dog-friendly atmosphere that both pets and their owners can appreciate. The hotel is described as pet friendly with staff displaying friendliness towards pets. Guests can enjoy a quiet and secluded environment that is suitable for walking dogs. While dogs are allowed and well accommodated, some reviews indicated that dogs barking loudly could be a minor issue for noise-sensitive guests. Despite this, the general consensus is that Novotel Antwerpen successfully provides a dog-friendly establishment where pets are accepted and can comfortably stay with their owners.
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Location
The tranquil surroundings and ample free parking make it an excellent spot for a peaceful stay, away from the city's hustle and bustle. While public transportation is available, it's limited—making car travel the preferred option for exploring the area efficiently. The hotel also features amenities such as a Tesla Supercharger station, adding to its appeal for road-tripping guests.
For visitors with specific business in the port or attending nearby events, Novotel Antwerpen's position is notably advantageous, combining a convenient highway location with the quietness of an industrial estate. Despite its distance from central attractions, the hotel's accessibility and amenities create a comfortable base for guests looking to efficiently navigate Antwerp and its surroundings.
Breakfast
Guests appreciated the friendly and attentive staff and some specifically mentioned the enjoyable pancake machine, particularly favored by children. There were also commendations for the breakfast environment and the convenience of early breakfast services.
However, some guests noted areas for improvement. Comments about the breakfast being minimal, not consistently restocked and occasionally lacking in variety were mentioned. Specific criticisms included the absence of items like raw vegetables, certain dairy products and the limited selection for vegetarians or vegans. Some found the breakfast to be expensive relative to the offerings and believed the value did not justify the cost.
Overall, while many guests enjoyed a satisfying and varied breakfast at Novotel Antwerpen, there were suggestions for enhancing the freshness, variety and restocking efficiency of the breakfast buffet to better meet guest expectations.
Dinner
However, there are significant areas that need improvement. The restaurant has a limited menu with the same options offered throughout the week and many guests found the choice of dishes to be very limited, particularly noting the absence of a varied à la carte menu and the unavailability of certain popular items like pizza on multiple occasions. The kitchen's operations on weekends are restrictive with no dinner service available on Sundays, which left many guests having to find alternative dining options nearby.
Operational issues included the early closure of the kitchen and bar, often by 10 PM, leaving late diners with few options. There were also complaints about the high prices for the food, which some guests felt did not match the quality or portion sizes received. The organization of dinner service was problematic at times with long waiting periods and many dishes being sold out early in the evening. Additionally, the restaurant atmosphere was described as sterile and uninspiring and there were occasional issues with cleanliness and staff shortages.
Overall, while the dining at Novotel Antwerpen can be good when it is available, there are several areas that require attention to enhance the guest experience. Improvements in menu variety, service hours and overall restaurant operations could significantly uplift the value offered to guests.
Rooms
On the downside, a number of guests commented on the outdated state of the rooms and bathrooms with some furniture and fittings visibly worn. Issues such as clogged sinks, broken curtain rails and carpets showing signs of wear and tear were occasionally noted. Additionally, there were mentions of rooms not being ready upon arrival and a lack of air conditioning, which led to discomfort for some guests.
Despite these drawbacks, the overall sense is that the rooms are adequate for short stays, offering the essentials needed for a comfortable night's rest. The affordability and attentive service add to the appeal, particularly for families and groups looking for a practical and convenient option close to Antwerp's center. Maintenance and renovations would significantly enhance the guest experience, addressing the current issues of outdated decor and cleanliness concerns.
Beds
However, a number of guests reported issues, mainly regarding the thin and old mattresses, which contributed to discomfort. Some mentioned that the beds were hard, squeaky or sunken in the middle. The sofa beds, specifically, received consistent criticism for being inadequate, often described as small, noisy and uncomfortable, particularly for children. Instances of beds being dirty or stained were noted, including reports of bed bugs and sand on the sofa beds.
Overall, while there are many positive experiences, there are also frequent mentions of discomfort and issues with certain beds, especially the sofa beds, which detract from the overall guest experience.
Cleanliness
However, the hotel also faced criticism for its inconsistent cleaning standards. Numerous reviewers highlighted issues such as dirty carpets, stained bedding and dusty ceilings. Complaints included finding hairs in the shower and bed, mold on bathroom tiles and unpleasant odors like cigarette smoke in certain rooms. Some guests mentioned that their rooms were not properly cleaned with trash on the floor and ingrained dirt in the bathrooms. The common areas were described as being in a state of disrepair with old, worn-out carpets and neglected hallways.
In summary, while the Novotel Antwerpen maintains satisfactory cleanliness for some guests, the hotel appears to struggle with consistent upkeep, leading to a less favorable experience for others.
Staff
However, some criticisms were noted, indicating occasional unfriendliness, lack of training and instances of the staff being overwhelmed or stressed, particularly in the restaurant and during breakfast service. Despite these issues, the general sentiment leans towards the staff being remarkably kind and attentive, often ready to go out of their way to assist guests. The overall impression is that, while there may be occasional lapses, the staff's positive interactions and efforts to communicate in multiple languages significantly contribute to a welcoming atmosphere at Novotel Antwerpen.
Wi-Fi
Conversely, many guests experienced significant issues with the WiFi. Frequent problems included poor signal strength, connectivity issues and difficulty logging in. There were reports of WiFi not working in specific areas such as rooms or even at the bar and some guests had no connection at all. The internet connection for the TV was also problematic for some guests and the staff's inability or unwillingness to assist only added to the frustration. The reception area seemed to fare slightly better in terms of WiFi quality.
Overall, while there are occasional reports of good WiFi performance, connectivity problems appear to be a common issue at Novotel Antwerpen, which could be a major drawback for those who rely heavily on a stable internet connection during their stay.
Pool
However, there are notable concerns regarding cleanliness and maintenance. Some guests have pointed out instances of the pool being somewhat dirty with specific issues like losing tiles, sandy bottoms and general neglect of the surrounding meadow. Additionally, there are reports of the pool not being open at times, possibly due to ongoing maintenance.
Despite these issues, when the pool and its surrounding area are in good condition, it serves as an enjoyable spot for guests, providing a fun and relaxing experience. It's a feature that stands out, particularly for families looking for a bit of outdoor leisure during their stay.
Parking
The hotel provides complimentary parking, which is a significant advantage for visitors, juxtaposed with the high costs associated with parking in other locations. This free service includes access to private parking spaces, adding an extra layer of security and peace of mind. Additionally, the presence of Tesla superchargers and other charging stations demonstrates a commitment to modern amenities for electric vehicle owners, although occasional issues with charging availability were noted.
Ease of access further enhances the parking experience at Novotel Antwerpen. The parking lot is well-managed with clear instructions and smooth entry and exit procedures. Security measures are commendable with 24-hour surveillance ensuring the safety of vehicles parked on-site.
Overall, parking at Novotel Antwerpen is a substantial benefit, making it an excellent choice for those who prioritize hassle-free vehicle accommodations during their stay.
Family
Families appreciate the convenience of the family rooms, which are big enough for up to four people and include amenities like a bathtub and separate toilet, which proves useful. On the downside, there were some mentions of the sofa beds being uncomfortable and creaky with some beds being too small for children.
The hotel's swimming pool is a highlight, being described as amazing for kids and adding value to the family stay. The hotel offers great service, exemplified by staff readiness to address needs for families with small children, including preparing baby beds in advance. Families find the hotel to be an affordable and comfortable option, especially lauding its good location and accessibility for large groups or multiple families traveling together.
While a few reviews mentioned the rooms being outdated and not recommended for families, the overall impression remains positive. Many families noted the welcoming atmosphere and family-friendly services provided by the hotel. The available facilities and activities for children make Novotel Antwerpen a favorable choice for a family stay, particularly for short visits and weekend getaways in Antwerp.
3 Star
While some guests find the hotel’s offerings basic, it stands out as an excellent option for those seeking an affordable stopover on their way to the Netherlands. The location, albeit a bit off-center, contributes to its appeal for budget-conscious travelers.
The hotel features a swimming pool, adding a touch of luxury not always found in hotels of this category. Staff is consistently mentioned as very friendly, enhancing the overall experience. The breakfast receives positive mentions for its variety and adds to the hotel’s value for money.
However, the hotel is not without its drawbacks. Some reviews point out that the hotel is outdated and in need of renovation with issues such as cracks in the bathtub and basic amenities. The double bed received criticism for being uncomfortable. There are also mentions that the service does not always meet the three-star standard and that the value for money can be inconsistent.
Overall, Novotel Antwerpen delivers a satisfactory experience aligned with what one would expect from a three-star hotel with some areas for improvement.
Business
Many reviews highlight the hotel's convenient location for both business and exploring Antwerp’s surroundings, though it is positioned on the outskirts of the city. This positioning makes it an excellent starting point for venturing into Antwerp. However, guests should be aware that access to the city center by bus is limited to an hourly schedule.
While the hotel offers many standard business amenities, some reviews indicate that the business facilities could use better maintenance and the Wi-Fi can be unreliable, especially crucial during meetings. A few guests also noted that the hotel fell short of typical Novotel standards in terms of business-friendly services, such as meal options and internet reliability. Additionally, contact attempts prior to arrival sometimes went unanswered.
Overall, Novotel Antwerpen provides good value for business travelers, though there are areas for improvement regarding its business services and connectivity.
Accessible
The hotel's location is praised for being easily accessible by car with a large and safe car park that provides easy parking options. However, some guests have mentioned that certain aspects, such as the room doors not closing properly and high bathtubs, could benefit from improvements. Additionally, while parking and metro services are conveniently nearby, ensuring all internal aspects of the accommodation fully support disabled guests remains a work in progress. Overall, Novotel Antwerpen offers a commendable level of accessibility with a few areas that could be enhanced.
Outdoor Pool
However, some feedback points to issues with maintenance, noting occurrences of dirt, sand and even stones in the pool with specific mentions of it being somewhat dirty or not well-maintained on certain visits. Additionally, the pool is unheated, which led to it being too cold for some guests. Despite these drawbacks, the pool area garners generally positive remarks for its overall enjoyable experience and its Mediterranean ambiance within a quiet, green setting.
In sum, while the pool's cleanliness and temperature may vary, it remains a charming and favored feature of Novotel Antwerpen, enhancing the hotel’s appeal to both families and individual travelers alike.
Dog Friendly
Yes, Novotel Antwerpen - Ekeren has pool(s) that belong to one or more of the following categories: Outdoor Pool.
No, a spa isn't available at Novotel Antwerpen - Ekeren.
Yes, Novotel Antwerpen - Ekeren welcomes dogs.
Yes, parking facilities are available at Novotel Antwerpen - Ekeren.
Yes, Novotel Antwerpen - Ekeren has a gym.
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