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Summary of reviewsCatalina Canyon Inn offers a tranquil and picturesque retreat nestled in a serene canyon setting, providing a peaceful escape from the hustle and bustle of downtown Avalon. The location is appreciated for its beautiful scenery and garden-like atmosphere with efficient shuttle service ensuring convenient access to the main strip and shopping district. Guests highlight the quiet, natural beauty of the surroundings as a major appeal.
The breakfast experience at the inn receives mixed reviews with many guests praising the restaurant for its quality food and excellent service, while others note the inconvenience of breakfast not being included and operational inconsistencies. Despite this, the dinner offerings receive commendation for their healthy, tasty meals and friendly service with standout dishes like Pozole gaining particular praise.
Rooms at Catalina Canyon Inn are generally well-received, noted for their updated decor, cleanliness and comfort. Specific room types, such as the Deluxe King room, are highlighted for spaciousness and coziness. On-site amenities, including a pool, microwaves, refrigerators and balconies, add to the overall favorable experience despite occasional cleanliness issues like dusty rooms or worn-out furniture.
The hotel staff are frequently praised for their friendliness and helpfulness with particular mention of exceptional shuttle drivers and certain front desk staff members who go above and beyond to assist guests. While some guests encountered less positive interactions, the majority of reviews emphasize the welcoming and professional nature of the staff.
The pool area is seen as a lovely feature, generally clean and well-maintained, though occasionally smaller or not as heated as expected. Despite some maintenance issues like a non-functional jacuzzi, guests find the pool a pleasant spot to relax with ample towels and convenient dining options nearby.
Finally, opinions on bed comfort vary with many guests finding the beds comfortable and clean, which enhances their stay. However, some have found the beds hard and noted issues with bedding cleanliness.
In summary, Catalina Canyon Inn is a peaceful and attractive destination with notable strengths in location, room quality and service, making it a pleasant choice for visitors seeking a quiet retreat with a range of practical amenities. Show more
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Categories
Hotel near Golf Courses
Hotel for Honeymoon
Family Friendly Hotel
Dog Friendly Hotel
Hotel with Swimming Pool
Heated Pool Outdoor Pool
Hotel with Gym
3-Star Hotel
Hotel with Outdoor Pool
Hotel with Heated Pool
Room Types
Standard King RoomThe double room offers a tea and coffee maker and a safe deposit box. The unit has 1 bed.
Standard Queen Room with Two Queen BedsThe quadruple room offers a tea and coffee maker and a safe deposit box. The unit offers 2 beds.
Standard Double or Twin RoomThe double room offers a tea and coffee maker and a safe deposit box. The unit has 2 beds.
King RoomThe unit has 1 bed.
Family RoomThe suite features a tea and coffee maker and a safe deposit box.
King Room - Disability AccessThe double room offers a tea and coffee maker and a safe deposit box. The unit has 1 bed.
Deluxe King RoomThe double room offers a tea and coffee maker and a safe deposit box. The unit offers 1 bed.
Guest Reviews
Location
Nestled in a serene canyon setting, Catalina Canyon Inn offers a peaceful retreat away from the hustle and bustle of downtown Avalon. Located up a hill, it provides a quiet sanctuary with beautiful scenery and an abundance of nature. Guests appreciated the tranquil ambiance, a welcome escape from the crowds and noise of day-trip tourists.
Although the inn is somewhat removed from the center of Avalon—making it a bit of a walk—the distance is manageable, around 10 minutes on foot or a quick shuttle ride provided by the hotel. The frequent and reliable shuttle service alleviates any concerns about the uphill climb, ensuring convenience for guests.
The surrounding area, close to a golf course and within reasonable proximity to the main shopping district, adds to the hotel's appeal. Many guests noted the superb views from the hills and the lovely garden setting. Despite its distance from downtown, the location did not deter visitors, who found pleasure in the peaceful environment and natural beauty.
In summary, Catalina Canyon Inn stands out for its quiet, picturesque locale, efficient shuttle service and the serene, garden-like atmosphere that makes it a perfect retreat.
Breakfast
The breakfast experience at Catalina Canyon Inn has drawn a mixed bag of reviews from its guests. Many folks appreciated the option of having a formal breakfast daily and praised the restaurant's quality of food and the excellent service provided by the staff, highlighting their positive energy. The food and drinks at the restaurant received commendations for their taste and overall dining experience, making it a notable aspect of the hotel’s offerings.
However, several guests pointed out that breakfast is not included in the stay, contrasting expectations, particularly for those who anticipate a continental breakfast similar to what is typically offered at other hotel chains like Holiday Inn. There were complaints regarding the late opening hours of the restaurant for breakfast, which posed an inconvenience for guests with early morning plans. Some reviewers noted that on occasions, the restaurant was either closed or lacked certain menu items and there were mentions of the available food being stale and overpriced.
Overall, while the restaurant has its strong points with good food and service, the lack of an included breakfast and the operational inconsistencies have been a disappointment for some guests.
Dinner
The restaurant at Catalina Canyon Inn offers a range of dining experiences with a focus on Californian and Mexican Ranch cuisine. Guests generally appreciate the healthy and tasty meals available, particularly highlighting the excellent sandwiches, salads and diverse dinner selections. The formal breakfast provided each morning is a notable highlight for many.
Service at the restaurant receives positive feedback with staff often described as very friendly and accommodating. Although the experience can vary with some finding the food average or merely okay, others rave about specific items such as the Pozole and the overall quality of food at The Cove Restaurant, which seems to draw particular praise for its great dishes and drinks.
While some guests have noted their disappointment, suggesting that the food might not always be freshly prepared, the majority are satisfied with their dining experience at the hotel, enjoying early dinners and the friendly atmosphere provided by the staff.
Rooms
Guests of the Catalina Canyon Inn generally praise the hotel for its updated, clean and nicely decorated rooms. Many highlight the spaciousness and comfort of specific room types, such as the Deluxe King room. The newly renovated interiors and helpful, friendly staff are well-received, contributing to an overall pleasant stay for visitors. Facilities, like the pool and in-room amenities such as microwaves, refrigerators and balconies, add to the hotel's appeal.
Several guests commend the picturesque and peaceful atmosphere with a cozy and comfortable ambiance throughout the property. The on-site restaurant and provision of free coffee are additional perks that enhance the experience.
However, there are some noted downsides. A few reviews mention issues with cleanliness, such as dusty rooms, mold and worn-out furniture. Additionally, some guests found the beds to be uncomfortable and remarked on the small size of certain rooms. The hotel's location on a steep hill is also mentioned as a drawback for those planning frequent trips to the main strip. Despite these criticisms, many found the hotel to be a pleasant and functional choice for their stay.
Beds
Guests at Catalina Canyon Inn have mixed feelings about the beds. Many highlight that the beds are very comfortable, often describing them as comfy or great. The phrase comfortable beds appears frequently in positive reviews, suggesting that for a significant number of visitors, the quality of sleep is excellent. The cleanliness and comfort of the rooms are also praised with mentions of very clean accommodations complementing the positive comments about the beds.
However, not all experiences are favorable. Some guests report that the beds are hard and very uncomfortable and in some instances, there are complaints about the beds not being comfortable at all. Concerns about bedding cleanliness crop up occasionally with mentions of unchanged sheets and stained bedding, which detract from the overall comfort.
Despite the mixed reviews on bed comfort, many visitors find the hotel accommodating and family-friendly, appreciating amenities like the pool for children and attentive staff. On balance, while the experience may vary, the majority of guests find the beds at Catalina Canyon Inn to be a highlight of their stay.
Cleanliness
Catalina Canyon Inn leaves mixed impressions when it comes to cleanliness. Positive feedback highlights that many guests found the rooms clean, comfortable and spacious with modern updates. Some guests appreciated the friendly and exceptional staff, as well as the convenience of complimentary transport services.
However, recurring issues were noted in several reviews. Some guests reported dirty sheets, ants, mold and unpleasant smells. Problems extended to the general upkeep of the building, including worn furniture and unvacuumed floors. Housekeeping inconsistencies appeared to be a concern with reports of insufficient cleaning and unclean bathrooms. Overall, while some enjoyed their stay, others experienced significant cleanliness issues that affected their comfort.
Staff
The reviews of Catalina Canyon Inn consistently highlight the friendliness and helpfulness of the hotel staff. Guests frequently praised the entire team, including the reception, housekeeping and shuttle drivers, for being incredibly kind and willing to assist with various needs. Ophelia received special mention for her sweetness and for providing essential information that contributed to a great vacation experience. Many visitors appreciated the timely and efficient shuttle service, noting that the drivers were particularly outstanding, often going above and beyond to help guests.
However, not all experiences were positive. Some guests encountered rude and unhelpful front desk staff, which negatively impacted their stay. Despite these occasional unpleasant encounters, the majority of the feedback emphasized the accommodating and professional nature of most of the staff. Jennifer at the front desk and other friendly employees received commendations for their excellent customer service.
In summary, while there were a few instances of dissatisfaction, most guests experienced warm and attentive service from the staff at Catalina Canyon Inn, especially the exceptional shuttle drivers and helpful reception team members.
Pool
The pool at Catalina Canyon Inn has received mixed reviews, leaning more towards a positive experience overall. Guests appreciate that the pool area is generally well-maintained and comes with plenty of towels for convenience. It is described as refreshing and great for a swim with many noting that it is a nice place to relax. The availability of a restaurant on-site adds to the convenience, making it easy for guests to grab a bite to eat poolside.
Despite some guests finding the pool a bit small or occasionally dirty, it seems most found it adequately clean and enjoyable. A heated pool is mentioned, though some reviews note that it was not always as warm as expected. A chair for ADA accessibility is available, highlighting the hotel's effort to be inclusive. The jacuzzi, however, appears to have been out of order for some visitors, which might be a letdown for those seeking a soak.
Overall, while there are areas in need of improvement such as the jacuzzi and occasional maintenance lapses, the pool area at Catalina Canyon Inn generally provides a pleasant and refreshing experience for guests.
3 Star
Catalina Canyon Inn offers a generally pleasant experience highlighted by its convenient location and accommodating amenities. The surroundings are beautiful and many guests have appreciated the lovely views. The property is situated within a comfortable 10-minute walk to the local shops and restaurants, making it an ideal base for exploring the area.
The hotel boasts a convenient shuttle service that quickly connects guests to key locations, which has been well-received. Moreover, pet owners will be pleased to know that the hotel is cat-friendly, adding an extra layer of convenience for those traveling with feline companions.
In essence, while the reviews vary in their ratings, the positive aspects such as a good location, picturesque property and helpful services stand out, particularly for guests looking for a pleasant stay with practical amenities.
Yes, Catalina Canyon Inn has pool(s) that belong to one or more of the following categories: Heated Pool, Outdoor Pool.
No, a spa isn't available at Catalina Canyon Inn.
Yes, Catalina Canyon Inn welcomes dogs.
No, parking facilities aren't available at Catalina Canyon Inn.