World > Europe > Italy > Tuscany > Grosseto > Civitella Paganico > Hotels in Bagni di Petriolo > Mercure Petriolo Siena Terme Spa Hotel

Mercure Petriolo Siena Terme Spa Hotel

Bagni di Petriolo , Località Bagni Di Petriolo (Show on Map)

8.4

Very Good

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1 room2 guests 1 room, 2 guests

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Summary of reviewsMercure Petriolo Siena Terme Spa Hotel is celebrated for its stunning location nestled amidst nature, offering tranquil surroundings and breathtaking views. Situated close to the Petriolo Baths and easily accessible from the Grosseto Siena expressway, the hotel serves as a strategic base for exploring Siena and neighboring Tuscan villages, despite its somewhat remote location.

Breakfast receives mixed but generally positive reviews with guests enjoying the expansive buffet, local bread, warm brioche and the option to dine on a panoramic terrace. Dinner, particularly by the pool, is praised for its quality and ambiance, though some guests find the menu limited and service inconsistent. The restaurant offers delicious food amidst a delightful setting, despite occasional high prices and service delays.

Rooms are spacious, clean and comfortably furnished, often described as luxurious and grand. Guests appreciate the high-quality decor, large beds and well-equipped bathrooms, although WiFi in the rooms is notably unreliable. The impeccable cleanliness of both rooms and public areas, such as the spa and pools, further enhances the guest experience.

The staff at Mercure Petriolo Siena Terme Spa Hotel are renowned for their friendliness, professionalism and dedication to guest satisfaction. Despite occasional management adjustments, the staff consistently receive high praise for their service standards.

The spa is a major highlight, offering well-maintained facilities, diverse pools and a serene atmosphere. Guests commend the cleanliness and excellent service, noting the relaxing environment provided by the spacious spa area.

Pool facilities, both indoor and outdoor, are standout features. Guests enjoy the thermal waters and the beautiful forest views from the outdoor pools. The pools are well-maintained and spacious, contributing to a relaxing stay.

Despite some minor drawbacks, such as the need for better WiFi and slight inconsistencies in dining and service standards, Mercure Petriolo Siena Terme Spa Hotel provides a comfortable and luxurious experience. Its picturesque location, comprehensive spa amenities and high-quality accommodations make it an attractive choice for those seeking relaxation and a serene getaway.
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Hotel near Vineyards

Hotel Taking Steps Towards Sustainability

Hotel for Honeymoon

Hotel with Spa

Family Friendly Hotel

Dog Friendly Hotel

Romantic Hotel

Hotel with Swimming Pool

Indoor Pool Panoramic View Pool Outdoor Pool

Business Hotel

Accessible Hotel

Hotel with Gym

4-Star Hotel

Hotel with Outdoor Pool

Hotel with Panoramic View Pool

Hotel with Indoor Pool

Room Types

Privilege Room The unit has 1 bed.

Classic Double Room The unit has 1 bed.

Superior Room The unit offers 1 bed.

About Mercure Petriolo Siena Terme Spa Hotel

License: 053008ALB0010, IT053008A1Q6NNAKI2

Guest Reviews

8.4

Very Good

Location

Mercure Petriolo Siena Terme Spa Hotel is renowned for its location, which is both a major asset and a minor drawback for guests. Nestled in the heart of nature, the hotel is surrounded by lush greenery and offers breathtaking views, providing an exceptional setting for relaxation. Positioned close to the Petriolo Baths, the hotel is easily accessible from the Grosseto Siena expressway and is only about 30 minutes from Siena, making it a strategic spot for visiting both the historic city and nearby Tuscan villages.

The charming and quiet environment of the hotel is an ideal getaway for those looking to unwind amidst stunning natural panoramas. Guests appreciate the proximity to quaint small towns in Tuscany, coupled with the serene setting enabling a picturesque escape.

However, the hotel's isolated location can be a bit out of the way, making it necessary to rely on a car for dining and other activities. Some reviews mention it feels like being lost in the middle of nowhere and the position near a busy road can sometimes detract from the otherwise tranquil atmosphere. Despite these minor inconveniences, the beautiful location and exceptional hospitality policy seem to provide a rewarding experience for most visitors seeking a peaceful retreat.

Breakfast

The breakfast experience at Mercure Petriolo Siena Terme Spa Hotel presents a mixture of opinions, but it leans towards positive impressions. Reviewers generally appreciated the expansive and varied buffet, which caters to both sweet and savory preferences. The local bread, warm brioche and delicious pastries were highlighted as particularly enjoyable, contributing to a rich and plentiful breakfast experience.

Guests often noted the option to dine on the panoramic terrace, adding to the overall dining pleasure with spectacular views. Staff were commended for their attentiveness and readiness to accommodate special requests, enhancing the breakfast experience further.

Despite these positives, there were some inconsistencies. A few guests found the breakfast average or in need of improvement with specific mentions of quality and service gaps, including missing bread and the use of a self-service hot drinks machine. Some reviews mentioned the occurrence of long lines and occasional reliance on frozen products.

Overall, while there are areas for potential enhancement, the breakfast at Mercure Petriolo Siena Terme Spa Hotel generally delivers a satisfying start to the day with a diverse and plentiful array of options, particularly when enjoyed on the scenic terrace.

Dinner

The restaurant experience at Mercure Petriolo Siena Terme Spa Hotel generally receives commendations for its excellent dinners, particularly those enjoyed by the pool, complete with a splendid view and accompanying lounge music. Guests often praise the well-cooked and well-served meals, describing the food as quite good and outstanding at times. However, there are some areas that call for improvement. Several reviews highlight that the menu, while sophisticated, is somewhat limited and could benefit from greater variety. Additionally, issues such as long service times, disorganization and cold first courses have been noted. Some guests also mentioned the restaurant's high prices, suggesting that they do not always match the quality of the cuisine. Despite these concerns, the restaurant is deemed nice, functional and equipped with a panoramic setting. Overall, while there is room for enhancement, especially in terms of service efficiency and menu diversity, the dining experience holds a fairly positive reception among the hotel's guests.

Rooms

The rooms at Mercure Petriolo Siena Terme Spa Hotel receive high praise for their cleanliness, spaciousness and comfort. Guests frequently note the immense size of the rooms, often describing them as grand and worthy of a royal suite. The majority appreciate the bright and elegant decor, making them feel like they're staying in luxurious accommodations. Most rooms are well-equipped with all the necessary amenities and many offer large, comfortable beds and spacious bathrooms featuring both showers and bathtubs.

The attention to detail in furnishing and maintaining the rooms is apparent with several guests complimenting the high-quality interiors and the overall coziness. Some mention that the rooms, although showing slight signs of age, are still beautiful and contribute to the relaxing ambiance of the establishment. Specific room types like privilege rooms and superior rooms also receive accolades for their spaciousness and comfort, although there is a mention that some superior rooms lack a balcony and WiFi.

In short, the hotel excels in providing a comfortable and elegant stay, making it a top choice for guests seeking relaxation and luxury.

Beds

The beds at Mercure Petriolo Siena Terme Spa Hotel receive high praise from guests for their exceptional comfort and quality. Many reviews highlight the beds as very comfortable with some describing them as the most comfortable they've ever slept in. The large size of the beds is another frequently mentioned positive aspect and the mattresses are consistently described as very comfortable. Guests also appreciate the clean bathrooms that complement the overall comfort of the beds. While there is a minor mention of a slightly sagging bed and a double bed that wasn't very comfortable, the overwhelming sentiment is that the hotel boasts super comfortable and cozy beds, contributing significantly to a restful stay.

Cleanliness

The Mercure Petriolo Siena Terme Spa Hotel has garnered significant praise for its cleanliness. Guests frequently mention that the hotel is very clean and cozy with impeccable standards throughout the property. The rooms, in particular, are consistently highlighted for being spotless, extremely clean and well maintained. Spacious and comfortable accommodations further enhance the guest experience, reflecting the hotel's commitment to cleanliness and quality.

The hotel's impressive ability to maintain cleanliness in such a large facility does not go unnoticed. Public areas, including the spa and pools, are generally well kept, although a few reviews note that the spa area occasionally needs better maintenance. Despite this, the overall environment of the hotel is described as clean with excellent room cleaning and hospitality being standout features.

While there are some minor issues, such as dusty rooms that might affect those with allergies and inactive electric car charging stations, the hotel's standard of cleanliness remains a strong point highlighted by many guests. Overall, its immaculate condition contributes significantly to its positive reputation among visitors seeking a clean and comfortable stay.

Staff

The reviews for the staff at Mercure Petriolo Siena Terme Spa Hotel are overwhelmingly positive, highlighting their friendliness, professionalism and helpfulness. Guests frequently mention the staff as incredibly customer-focused, courteous and always ready to handle requests. The reception team, in particular, is often described as professional, knowledgable and accommodating. Although a few reviews mention moments where the staff seemed overwhelmed or in the process of adjusting to management changes, the overall sentiment remains highly favorable. Staff members, like Danielle, receive special mentions for their exceptional service. Guests consistently praise the kindness and availability of the entire team, noting their consistency with high service standards and their willingness to go above and beyond to ensure a pleasant stay.

Wi-Fi

A stay at the Mercure Petriolo Siena Terme Spa Hotel is marred by a notable downside: the inconsistent and often non-functional wifi service. Guests have commonly encountered difficulties such as a lack of wifi access in rooms, weak reception and the need to request access codes persistently. While the hotel advertises wifi availability throughout the premises, many visitors report a total absence of connection, particularly in the rooms and issues with the network not supporting their devices. For a seamless experience, alternative internet arrangements might be necessary.

Spa

The spa at Mercure Petriolo Siena Terme Spa Hotel has garnered widespread acclaim, making it a highlight for visitors seeking relaxation and wellness. The spa and wellness facilities are frequently described as amazing and excellent with many guests emphasizing the superb maintenance and organization of the area. The spaciousness and cleanliness of both the spa and the rooms enhance the overall appeal and the serene, natural setting adds to the relaxing atmosphere.

Guests appreciate the diversity of pools, particularly the thermal water pools, which contribute to a wonderfully relaxing experience. The wellness department receives accolades for being one of the best with services that are described as excellent and well beyond expectations. Though a few noted minor maintenance issues like some tiles coming off the wall, the overall satisfaction remains high due to the clean, efficient and cozy environment.

In summary, the spa at this hotel promises a top-tier wellness experience, combining excellent service with a beautiful, functional and relaxing environment set amidst picturesque surroundings.

Pool

The Mercure Petriolo Siena Terme Spa Hotel offers a remarkable pool experience, featuring both outdoor and indoor thermal pools that guests praise for being meticulously maintained and versatile. Review highlights underline the stunning scenery with pools overlooking beautiful forests and the Sienese hills, creating a picturesque backdrop for relaxation.

The pool area itself is noted for its beauty and cleanliness with thermal water providing a unique and soothing experience. Outdoor hot springs, a terrace pool and a spacious large swimming pool cater to various preferences with sufficient space for all guests. Though the pools close at 6 PM, visitors appreciate the outdoor and indoor settings, describing them as immaculate and ideal for a tranquil retreat.

Overall, the pool facilities at Mercure Petriolo Siena Terme Spa Hotel are a standout feature, offering a blend of stunning natural views, thermal waters and well-maintained spaces that enhance the overall guest experience.

4 Star

Mercure Petriolo Siena Terme Spa Hotel offers an attractive and budget-friendly option compared to more famous, pricier counterparts. Guests highlight the good bar service, kind and attentive staff and the overall noble structure. The bathrooms, in particular, have been praised as exceptionally beautiful for a 4-star hotel, showcasing high-quality finishes that contribute to a respectable 5-star feel in some areas.

However, there are mixed reviews regarding the hotel’s adherence to its 4-star rating. Some guests have noted areas of improvement, pointing out that the service has been somewhat lacking and the rooms would benefit from better soundproofing. Additionally, the breakfast and reception services fell short of the 4-star standard for some visitors. Comments also suggest that the management and overall attention to detail could use enhancement to truly fulfill the expectations of a 4-star luxury hotel.

In summary, while Mercure Petriolo Siena Terme Spa Hotel offers many appealing aspects, there remains work to be done to consistently meet and exceed the full 4-star experience.

Outdoor Pool

The Mercure Petriolo Siena Terme Spa Hotel boasts impressive outdoor and indoor pools that provide an excellent setting for relaxation. The outdoor pool, filled with thermal water, offers stunning views of the surrounding woods. Guests have highlighted the outdoor spaces, which include beautiful terraces and ample sunny areas. The pools are particularly noted for their beauty and spaciousness with a large outdoor pool being a standout feature. Overall, the location and quality of the pools, both outdoor and indoor, have been praised for enhancing the guest experience.

Indoor Pool

The Mercure Petriolo Siena Terme Spa Hotel features a variety of indoor pools, all of which are well-maintained and adhere to COVID regulations. Guests appreciate the range of indoor pools with thermal water sourced from hot springs, noting their cleanliness and different temperatures. The hotel's amenities include four active indoor pools, along with an indoor sauna and solarium, providing a comprehensive and enjoyable spa experience. Additionally, the heated indoor pools and a notably large swimming pool stand out as highlights, offering relaxation and comfort.

Yes, Mercure Petriolo Siena Terme Spa Hotel has pool(s) that belong to one or more of the following categories: Indoor Pool, Panoramic View Pool, Outdoor Pool.

Yes, a spa is available at Mercure Petriolo Siena Terme Spa Hotel.

Yes, Mercure Petriolo Siena Terme Spa Hotel welcomes dogs.

No, parking facilities aren't available at Mercure Petriolo Siena Terme Spa Hotel.

Yes, Mercure Petriolo Siena Terme Spa Hotel has a gym.

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