Cassia Phuket - a brand of Banyan Group
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Summary of reviewsCassia Phuket - a brand of Banyan Group receives high praise from guests across various aspects, making it a popular choice for travelers. The hotel's location in the beautiful Laguna Phuket area stands out as a strong selling point, offering scenic views, a quiet and serene environment and easy access to Bang Tao Beach. The vicinity to Boat Avenue with its array of restaurants, shops and a vibrant night market, adds convenience for dining and shopping. Additionally, the hotel's substantial amenities and family-friendly atmosphere further enhance its appeal.
The breakfast experience at Cassia Phuket - a brand of Banyan Group, while varied in feedback, is mostly positive. Guests appreciate the diverse selection of both Asian and Western dishes, fresh products and the inclusion of halal options. However, the experience can be marred by occasional overcrowding, noise and inconsistent food availability. Despite some criticisms, the quality of the food and the friendly breakfast staff are frequently highlighted.
The rooms at Cassia Phuket - a brand of Banyan Group are another strong point. Guests find them clean, modern and well-designed with many enjoying the spaciousness and practical features like kitchens and balconies. Family suites and loft apartments are particularly noted for their comfort and suitability for longer stays. Although there are occasional concerns about small bathrooms and aging furniture, overall, the rooms receive commendations for their pleasant atmosphere and functionality.
Cleanliness within the hotel generally receives positive remarks. Visitors find the rooms and public areas tidy and well-maintained, though there are occasional calls for deeper cleaning and minor repairs. The beach maintained by the hotel is clean and inviting, enhancing the overall appeal.
Cassia Phuket - a brand of Banyan Group's staff is celebrated for their friendliness and helpfulness, creating a warm and welcoming environment. The receptionists and restaurant staff receive particular praise for their exemplary service, though there are minor mentions of language barriers and occasional confusion.
The hotel's Wi-Fi is generally reliable and fast, making it convenient for both leisure and business needs, although it can occasionally falter in bad weather.
The pool area is a significant highlight, offering a variety of interconnected pools and amenities that cater to both children and adults. Cleanliness and thoughtful design are emphasized, creating a relaxing environment with stunning views.
Guests also appreciate the nearby beach, praised for its beauty and cleanliness, easily accessible by foot or boat. The presence of hotel sun-beds and natural shade enhances the experience.
Family-friendly amenities make Cassia Phuket - a brand of Banyan Group an excellent choice for those traveling with children. The hotel provides spacious rooms, engaging facilities and a generally welcoming atmosphere that caters to families, although it may feel crowded at times.
Lastly, the bedding at Cassia Phuket - a brand of Banyan Group is frequently lauded for its superior comfort, often described as some of the best guests have experienced. High-quality linens and comfortable mattresses contribute to a restful stay.
Overall, Cassia Phuket - a brand of Banyan Group offers a well-rounded and enjoyable experience, marked by its strategic location, comfortable accommodations, friendly staff and excellent amenities.
Categories
The breakfast experience at Cassia Phuket - a brand of Banyan Group, while varied in feedback, is mostly positive. Guests appreciate the diverse selection of both Asian and Western dishes, fresh products and the inclusion of halal options. However, the experience can be marred by occasional overcrowding, noise and inconsistent food availability. Despite some criticisms, the quality of the food and the friendly breakfast staff are frequently highlighted.
The rooms at Cassia Phuket - a brand of Banyan Group are another strong point. Guests find them clean, modern and well-designed with many enjoying the spaciousness and practical features like kitchens and balconies. Family suites and loft apartments are particularly noted for their comfort and suitability for longer stays. Although there are occasional concerns about small bathrooms and aging furniture, overall, the rooms receive commendations for their pleasant atmosphere and functionality.
Cleanliness within the hotel generally receives positive remarks. Visitors find the rooms and public areas tidy and well-maintained, though there are occasional calls for deeper cleaning and minor repairs. The beach maintained by the hotel is clean and inviting, enhancing the overall appeal.
Cassia Phuket - a brand of Banyan Group's staff is celebrated for their friendliness and helpfulness, creating a warm and welcoming environment. The receptionists and restaurant staff receive particular praise for their exemplary service, though there are minor mentions of language barriers and occasional confusion.
The hotel's Wi-Fi is generally reliable and fast, making it convenient for both leisure and business needs, although it can occasionally falter in bad weather.
The pool area is a significant highlight, offering a variety of interconnected pools and amenities that cater to both children and adults. Cleanliness and thoughtful design are emphasized, creating a relaxing environment with stunning views.
Guests also appreciate the nearby beach, praised for its beauty and cleanliness, easily accessible by foot or boat. The presence of hotel sun-beds and natural shade enhances the experience.
Family-friendly amenities make Cassia Phuket - a brand of Banyan Group an excellent choice for those traveling with children. The hotel provides spacious rooms, engaging facilities and a generally welcoming atmosphere that caters to families, although it may feel crowded at times.
Lastly, the bedding at Cassia Phuket - a brand of Banyan Group is frequently lauded for its superior comfort, often described as some of the best guests have experienced. High-quality linens and comfortable mattresses contribute to a restful stay.
Overall, Cassia Phuket - a brand of Banyan Group offers a well-rounded and enjoyable experience, marked by its strategic location, comfortable accommodations, friendly staff and excellent amenities.
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Romantic Hotel
Hotel with Swimming Pool
Children's Pool Panoramic View Pool Outdoor Pool
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5-Star Hotel
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Hotel with Children's Pool
Guest Reviews
Cassia Phuket - a brand of Banyan Group is praised by guests for its excellent and convenient location. Situated in the beautiful Laguna Phuket area, the hotel is close to the pristine Bang Tao Beach, which is easily accessible on foot within 8-10 minutes or via a charming little boat that ferries guests every 20 minutes. The hotel's surroundings are quiet and fairly private, making it a peaceful retreat.
The proximity to Boat Avenue, which is teeming with restaurants, shops and a vibrant night market on Fridays, makes it very convenient for dining and shopping. Additionally, the hotel is near several other resorts and a 24-hour supermarket, offering a range of amenities and services within a short distance.
Guests also appreciate the hotel's clean and serene grounds and the beautiful views of the lagoon and ocean. The family and pet-friendly environment adds to the hotel's appeal, making it an excellent choice for a family vacation. The location offers great value for money with easy access to various attractions and necessities. Overall, Cassia Phuket - a brand of Banyan Group stands out for its strategic and picturesque location, providing a superb base for exploring the best of Phuket.
Cassia Phuket - a brand of Banyan Group offers a breakfast experience that has received varied feedback from guests. While many praised the great breakfast, highlighting a diverse and excellent spread with a good variety of both Asian and Western dishes, some pointed out areas needing improvement. Guests appreciated the high quality of the food and the friendly staff, though communication and service could be optimized.
For many, the breakfast was a highlight with a large selection, fresh products and options extending until 11 am. Especially noted were the offerings for those seeking halal food and good coffee. However, there were mentions of breakfast being a bit monotonous over longer stays and lacking in variety. Vegetarian guests found the variety limited and others noted the breakfasts were acceptable but not extravagant.
Some mornings could be crowded and guests often had to wait for tables. The breakfast room's noise and occasional shortages in fruits and other items were points of contention, along with reports of cold food and frequent running out of certain dishes. The cost of breakfast was also perceived to be relatively high by some.
Overall, while the breakfast at Cassia Phuket - a brand of Banyan Group garnered many positive remarks for its variety and quality, there were evident inconsistencies regarding the service and selection, suggesting potential for future enhancements to cater to a broader range of tastes and dietary needs.
Cassia Phuket - a brand of Banyan Group offers a mix of modern and stylish accommodations that generally impress with their cleanliness, contemporary design and ample amenities. Many guests appreciate the spaciousness of the rooms, particularly the family suites and loft apartments, which come equipped with practical features such as kitchens and balconies, making them suitable for longer stays or family vacations. The decor receives high praise for its beauty and attention to detail, alongside modern architecture and well-landscaped surroundings.
Despite some variations in room sizes, most guests find the rooms to be comfortable and cozy with efficient air conditioning and pleasant views of the lagoon or sea. The apartments are well-appointed, featuring necessary appliances, utensils and often separate living spaces that add to the overall comfort. For those traveling with pets, the pet-friendly policy and provisions are a notable highlight.
There are occasional concerns about small bathrooms and some old or stained furniture, but these points are generally overshadowed by the overall positive experience. The rooms are commended for being clean and functional, providing everything one might need for a comfortable stay. The friendly and accommodating staff also contribute to a pleasant experience, making Cassia Phuket - a brand of Banyan Group a recommended choice for visitors seeking a modern, convenient and comfortable stay.
Cassia Phuket - a brand of Banyan Group has garnered glowing reviews for its exceptional bedding. Guests frequently highlight the extraordinary comfort of both the beds and the pillows, often describing the mattresses as very comfortable or even amazing. The high-quality bed linens and towels add a touch of luxury with many noting the cleanliness and pleasant texture of the linens. Several guests have gone so far as to declare these as the best beds they've ever experienced in a hotel. Although there's a minor mention of discomfort when twin beds were combined into a king bed, the overall consensus emphasizes superior comfort and restful sleep thanks to the remarkable bedding provided.
Cassia Phuket - a brand of Banyan Group has received mixed reviews regarding its cleanliness, but several positive aspects stand out. Many guests found the rooms to be nice and consistently clean, contributing to a comfortable stay. The accommodation, including the apartments, was often highlighted as very clean with bed linen described as pleasant to the touch.
The hotel's beach is well-maintained and clean, setting a positive tone for beachgoers. Public areas like the pool were noted to be tidy and clean and guests appreciated clean and convenient facilities around the property.
Daily cleaning services, including towel changes and restocking of drinking water bottles, were satisfactory for many, though some mentioned a need for deeper cleaning and occasional cosmetic repairs. Despite some issues with certain rooms being cramped or occasionally dirty, the overall sentiment emphasized a pleasant and well-maintained environment.
However, areas for improvement include inconsistent cleaning schedules, occasional lapses in thoroughness and specific instances of mold or unclean conditions in both children’s rooms and some bathrooms. The hotel's furniture and equipment show signs of aging, which detracts from its otherwise positive appearance. Overall, Cassia Phuket - a brand of Banyan Group balances a generally clean and welcoming environment with a need for more consistent and meticulous housekeeping.
Cassia Phuket - a brand of Banyan Group enjoys a reputation for having an exceptionally friendly and welcoming staff. Guests frequently highlight the team's readiness to assist with any queries promptly, showcasing great hospitality and top-notch service. The receptionists are noted for their consistent smiles and positive attitudes, creating a warm first impression. Particularly noteworthy is Daniel in the restaurant, who has been commended for his fantastic service.
The breakfast staff stands out for their amazing service, fostering a pleasant dining experience. Despite a few mentions of language barriers and occasional confusion among some staff members, their friendliness and willingness to help remain evident. There are a few instances where guests felt the staff's demeanor was reserved, yet these do not overshadow the overall positive feedback.
Guests appreciate the team's efforts in aiding with activities like booking tours and their honest and effective assistance. However, there are a few constructive suggestions around improving communication about hotel amenities and services.
Overall, Cassia Phuket - a brand of Banyan Group's staff plays a crucial role in enhancing the guest experience, tempered by occasional areas for improvement, making it a generally inviting place to stay.
The Wi-Fi at Cassia Phuket - a brand of Banyan Group is generally praised for its high speed and reliable connection, making it convenient for both work and leisure. Guests have noted that it works well in the rooms and on the ground floor. While the hotel is some distance from the city center, the available free Wi-Fi adds to the overall comfort of the stay. However, there have been occasional reports of connectivity issues, particularly during poor weather and some inconsistencies have been mentioned. Overall, the Wi-Fi experience at Cassia Phuket - a brand of Banyan Group is predominantly positive.
Cassia Phuket - a brand of Banyan Group's pool area receives high praise for its excellent facilities and appealing location. Guests highlight the large, fun-to-explore swimming pool and a variety of interconnected pools that offer beautiful views of the surrounding lagoon and gardens. The pool area is also noted for being very clean and well-maintained. Visitors appreciate the thoughtful design, including a super kiddie pool with toys and sand, ideal for young children and a larger pool suitable for adults and older kids. The water temperature is consistently warm, making it enjoyable for kids and adults alike. The overall setting provides a relaxed atmosphere away from busy streets, offering a serene escape with stunning vistas. Whether guests are looking for a place for children to splash around or adults to swim, the pool amenities at Cassia Phuket - a brand of Banyan Group cater to all needs, making it a delightful feature of the hotel.
Cassia Phuket - a brand of Banyan Group offers guests a delightful experience with its nearby beach, highly praised for its beauty and cleanliness. The beach is easily accessible; visitors can either take a scenic five-minute walk around the lagoon or enjoy a convenient boat ride that departs from the hotel's pier every 15 minutes.
Once there, the pristine sands and well-maintained areas stand out, offering a perfect spot to relax. Guests highly appreciate the availability of hotel sun-beds on the beach, making it a comfortable place to unwind. The beach also boasts natural shade from trees and conifers, adding to its charming appeal.
The location of the beach is very convenient for hotel guests, whether accessed by foot or boat. While most reviews highlight the beach's cleanliness and beauty, there is a note of disparity in cleanliness compared to nearby hotels' beaches. Despite this, the overall sentiment reflects a positive and enjoyable beach experience, complementing the perfect location of Cassia Phuket - a brand of Banyan Group.
Cassia Phuket - a brand of Banyan Group stands out as an ideal destination for families, offering a variety of amenities that cater specifically to both parents and children. The property features great rooms with views of the lagoon and beach and includes two-bedroom apartments equipped with kitchens, providing families the option to cook their own meals. The layout of the hotel ensures easy access to the beach, making it a perfect spot for a seaside getaway.
The resort's family-friendly atmosphere is further enhanced by a range of facilities designed to entertain kids, such as free games and foosball tables. Families will also appreciate the extensive breakfast offerings and the friendly, eager-to-help staff who are responsive to any queries.
The resort's pool area is a hit among families, although the property can sometimes feel crowded. While the hotel excels in accommodating young families, it may not be the best choice for couples seeking a quiet, personal retreat. Overall, Cassia Phuket - a brand of Banyan Group provides an excellent family-oriented experience, perfect for those traveling with children.
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Location
The proximity to Boat Avenue, which is teeming with restaurants, shops and a vibrant night market on Fridays, makes it very convenient for dining and shopping. Additionally, the hotel is near several other resorts and a 24-hour supermarket, offering a range of amenities and services within a short distance.
Guests also appreciate the hotel's clean and serene grounds and the beautiful views of the lagoon and ocean. The family and pet-friendly environment adds to the hotel's appeal, making it an excellent choice for a family vacation. The location offers great value for money with easy access to various attractions and necessities. Overall, Cassia Phuket - a brand of Banyan Group stands out for its strategic and picturesque location, providing a superb base for exploring the best of Phuket.
Breakfast
For many, the breakfast was a highlight with a large selection, fresh products and options extending until 11 am. Especially noted were the offerings for those seeking halal food and good coffee. However, there were mentions of breakfast being a bit monotonous over longer stays and lacking in variety. Vegetarian guests found the variety limited and others noted the breakfasts were acceptable but not extravagant.
Some mornings could be crowded and guests often had to wait for tables. The breakfast room's noise and occasional shortages in fruits and other items were points of contention, along with reports of cold food and frequent running out of certain dishes. The cost of breakfast was also perceived to be relatively high by some.
Overall, while the breakfast at Cassia Phuket - a brand of Banyan Group garnered many positive remarks for its variety and quality, there were evident inconsistencies regarding the service and selection, suggesting potential for future enhancements to cater to a broader range of tastes and dietary needs.
Rooms
Despite some variations in room sizes, most guests find the rooms to be comfortable and cozy with efficient air conditioning and pleasant views of the lagoon or sea. The apartments are well-appointed, featuring necessary appliances, utensils and often separate living spaces that add to the overall comfort. For those traveling with pets, the pet-friendly policy and provisions are a notable highlight.
There are occasional concerns about small bathrooms and some old or stained furniture, but these points are generally overshadowed by the overall positive experience. The rooms are commended for being clean and functional, providing everything one might need for a comfortable stay. The friendly and accommodating staff also contribute to a pleasant experience, making Cassia Phuket - a brand of Banyan Group a recommended choice for visitors seeking a modern, convenient and comfortable stay.
Beds
Cleanliness
The hotel's beach is well-maintained and clean, setting a positive tone for beachgoers. Public areas like the pool were noted to be tidy and clean and guests appreciated clean and convenient facilities around the property.
Daily cleaning services, including towel changes and restocking of drinking water bottles, were satisfactory for many, though some mentioned a need for deeper cleaning and occasional cosmetic repairs. Despite some issues with certain rooms being cramped or occasionally dirty, the overall sentiment emphasized a pleasant and well-maintained environment.
However, areas for improvement include inconsistent cleaning schedules, occasional lapses in thoroughness and specific instances of mold or unclean conditions in both children’s rooms and some bathrooms. The hotel's furniture and equipment show signs of aging, which detracts from its otherwise positive appearance. Overall, Cassia Phuket - a brand of Banyan Group balances a generally clean and welcoming environment with a need for more consistent and meticulous housekeeping.
Staff
The breakfast staff stands out for their amazing service, fostering a pleasant dining experience. Despite a few mentions of language barriers and occasional confusion among some staff members, their friendliness and willingness to help remain evident. There are a few instances where guests felt the staff's demeanor was reserved, yet these do not overshadow the overall positive feedback.
Guests appreciate the team's efforts in aiding with activities like booking tours and their honest and effective assistance. However, there are a few constructive suggestions around improving communication about hotel amenities and services.
Overall, Cassia Phuket - a brand of Banyan Group's staff plays a crucial role in enhancing the guest experience, tempered by occasional areas for improvement, making it a generally inviting place to stay.
Wi-Fi
Pool
Beach
Once there, the pristine sands and well-maintained areas stand out, offering a perfect spot to relax. Guests highly appreciate the availability of hotel sun-beds on the beach, making it a comfortable place to unwind. The beach also boasts natural shade from trees and conifers, adding to its charming appeal.
The location of the beach is very convenient for hotel guests, whether accessed by foot or boat. While most reviews highlight the beach's cleanliness and beauty, there is a note of disparity in cleanliness compared to nearby hotels' beaches. Despite this, the overall sentiment reflects a positive and enjoyable beach experience, complementing the perfect location of Cassia Phuket - a brand of Banyan Group.
Family
The resort's family-friendly atmosphere is further enhanced by a range of facilities designed to entertain kids, such as free games and foosball tables. Families will also appreciate the extensive breakfast offerings and the friendly, eager-to-help staff who are responsive to any queries.
The resort's pool area is a hit among families, although the property can sometimes feel crowded. While the hotel excels in accommodating young families, it may not be the best choice for couples seeking a quiet, personal retreat. Overall, Cassia Phuket - a brand of Banyan Group provides an excellent family-oriented experience, perfect for those traveling with children.
Yes, Cassia Phuket - a brand of Banyan Group has pool(s) that belong to one or more of the following categories: Children's Pool, Panoramic View Pool, Outdoor Pool.
No, a spa isn't available at Cassia Phuket - a brand of Banyan Group.
Yes, Cassia Phuket - a brand of Banyan Group welcomes dogs.
Yes, parking facilities are available at Cassia Phuket - a brand of Banyan Group.
Yes, Cassia Phuket - a brand of Banyan Group has a gym.
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