Holiday Inn Bern Westside by IHG
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Summary of reviewsHoliday Inn Bern Westside by IHG, is highly regarded for its strategic location, seamlessly integrated with a comprehensive shopping center offering over 80 shops, a cinema, a food court and the Bernaqua water park. Guests appreciate the convenience of having everything within reach, along with excellent connectivity to Bern's city center via public transportation. The tranquil surroundings right off the highway provide a peaceful retreat without compromising easy access to the city's attractions.
Breakfast at the hotel is noted for its variety and quality with an extensive buffet featuring sweet and savory options. The professional and friendly service enhances the pleasurable dining experience, especially for families, as children under 12 can dine for free. While some guests feel that the breakfast could offer more variety, the overall feedback remains positive.
The dinner service has its highs and lows with many guests praising the quality and taste of the meals and the elegant ambiance of the restaurant. Families benefit from children eating for free, though some guests find the menu limited and costly. Despite a few concerns about service and hygiene, the convenience and quality of the on-site dining options are generally appreciated.
Rooms at the hotel are described as spacious, clean and comfortable, often featuring scenic views of the Swiss mountains. High-quality bedding and effective soundproofing ensure a restful stay. While some rooms might benefit from updates, the overall guest feedback highlights a positive and comfortable experience. Cleanliness is mostly praised, though occasional lapses in housekeeping have been noted.
The staff at Holiday Inn Bern Westside receive high marks for their friendliness, professionalism and helpfulness. The multilingual team is noted for their welcoming nature and eagerness to assist, contributing significantly to the positive guest experience.
WiFi connectivity at the hotel is generally reliable and complimentary, though a few guests have experienced occasional issues with signal strength. The hotel's complimentary access to the Bernaqua wellness center is a standout feature, offering three-hour sessions to enjoy various pools, slides and a sauna. This amenity is particularly valued by families, enhancing the overall guest experience.
The gym facilities, while met with mixed reviews, are appreciated for their proximity and convenience. The free access to a nearby fitness studio and thermal bath adds value for fitness enthusiasts. The pool amenities, including access to Bernaqua, receive high praise, especially from families who enjoy the children's water games and slides.
Parking at the hotel is convenient and secure, although the cost is considered high by some guests. The availability of parking options contributes to a hassle-free experience for car travelers. Finally, the hotel's family-friendly features, such as free meals for children and comfortable accommodations, make it an appealing choice for families. The inclusive access to the water park further cements its reputation as a family-oriented destination.
In conclusion, the Holiday Inn Bern Westside by IHG, offers a well-rounded and convenient experience with notable strengths in location, dining options, room comfort and exceptional staff service, making it an ideal choice for various types of travelers, particularly families.
Categories
Breakfast at the hotel is noted for its variety and quality with an extensive buffet featuring sweet and savory options. The professional and friendly service enhances the pleasurable dining experience, especially for families, as children under 12 can dine for free. While some guests feel that the breakfast could offer more variety, the overall feedback remains positive.
The dinner service has its highs and lows with many guests praising the quality and taste of the meals and the elegant ambiance of the restaurant. Families benefit from children eating for free, though some guests find the menu limited and costly. Despite a few concerns about service and hygiene, the convenience and quality of the on-site dining options are generally appreciated.
Rooms at the hotel are described as spacious, clean and comfortable, often featuring scenic views of the Swiss mountains. High-quality bedding and effective soundproofing ensure a restful stay. While some rooms might benefit from updates, the overall guest feedback highlights a positive and comfortable experience. Cleanliness is mostly praised, though occasional lapses in housekeeping have been noted.
The staff at Holiday Inn Bern Westside receive high marks for their friendliness, professionalism and helpfulness. The multilingual team is noted for their welcoming nature and eagerness to assist, contributing significantly to the positive guest experience.
WiFi connectivity at the hotel is generally reliable and complimentary, though a few guests have experienced occasional issues with signal strength. The hotel's complimentary access to the Bernaqua wellness center is a standout feature, offering three-hour sessions to enjoy various pools, slides and a sauna. This amenity is particularly valued by families, enhancing the overall guest experience.
The gym facilities, while met with mixed reviews, are appreciated for their proximity and convenience. The free access to a nearby fitness studio and thermal bath adds value for fitness enthusiasts. The pool amenities, including access to Bernaqua, receive high praise, especially from families who enjoy the children's water games and slides.
Parking at the hotel is convenient and secure, although the cost is considered high by some guests. The availability of parking options contributes to a hassle-free experience for car travelers. Finally, the hotel's family-friendly features, such as free meals for children and comfortable accommodations, make it an appealing choice for families. The inclusive access to the water park further cements its reputation as a family-oriented destination.
In conclusion, the Holiday Inn Bern Westside by IHG, offers a well-rounded and convenient experience with notable strengths in location, dining options, room comfort and exceptional staff service, making it an ideal choice for various types of travelers, particularly families.
Hotel with EV Charging Stations
Luxury Hotel
Hotel for Honeymoon
Hotel with Spa
Family Friendly Hotel
Dog Friendly Hotel
Romantic Hotel
Hotel with Swimming Pool
Heated Pool Indoor Pool Children's Pool Outdoor Pool
Business Hotel
Hotel with Parking
EV charging stations
Accessible Hotel
Hotel with Gym
Hotel for Yoga
4-Star Hotel
Hotel with Outdoor Pool
Hotel with Children's Pool
Hotel with Indoor Pool
Hotel with Heated Pool
Guest Reviews
The Holiday Inn Bern Westside boasts an enviable location, making it a prime choice for visitors. The hotel is seamlessly connected to a comprehensive shopping center, providing direct access to over 80 shops, a cinema, a large food court and the Bernaqua water park, which adds a unique dimension to the stay. Guests appreciate the convenience of not having to step outside, as everything is within reach.
The hotel's strategic position next to major public transportation options, including the tram, train and bus stations, makes it incredibly accessible. The proximity to public transport ensures guests can reach Bern's city center swiftly, often within 20 minutes. This ease of access is complemented by the hotel's location right off the highway, which travelers find particularly convenient.
Despite being slightly on the outskirts, the quietness of the location is frequently noted, offering a tranquil retreat from the hustle and bustle of downtown Bern, while still providing excellent connectivity to the city's attractions. The convenience of nearby facilities such as pools, restaurants and bars within the Westside complex adds to the hotel's appeal.
In summary, the Holiday Inn Bern Westside is praised for its well-connected and convenient location, making it an ideal choice for both leisure and business travelers looking for easy access to Bern and its surrounding attractions.
Holiday Inn Bern Westside by IHG, consistently receives praise for its breakfast offerings, which appeal to a wide range of tastes. Guests describe the breakfast as delicious, hearty and very diverse, often highlighting its excellent quality. The breakfast buffet is frequently mentioned as extensive and well-stocked, featuring a variety of sweet and savory options, including pancakes, scrambled eggs, rolls, braided bread and even salmon.
Families will appreciate the fact that children under 12 can eat for free and kids often receive a little surprise at breakfast. The breakfast is not only plentiful but also very fresh with staff ensuring that dishes are regularly refilled. Guests also commend the professional and friendly service, making the overall experience enjoyable.
The breakfast room is open until 11.00 am on weekends, providing flexibility for late risers. On the downside, some guests feel that the breakfast could be a bit better with a few noting a lack in variety or finding the price high.
In summary, the breakfast at Holiday Inn Bern Westside is a standout feature, offering a rich, diverse and satisfying start to the day, complemented by attentive service.
Holiday Inn Bern Westside by IHG, garners mixed reviews regarding its dinner offerings with a noticeable tilt towards the positive aspects. Guests frequently commend the quality of the meals, describing the dinner as excellent and deliciously prepared with very good food available for both dinner and breakfast. The restaurant's elegant atmosphere and friendly staff further enhance the dining experience, offering a touch of class to the hotel stay.
For those dining late, the Bits&Bites restaurant offers very good, simple meals that appear to satisfy guests. The brasserie within the hotel also receives accolades, being considered excellent by some patrons. Families with children benefit as well with children eating for free at dinner—a significant perk for those traveling with young ones.
The hotel's dinner options are appreciated for their variety and convenience, though some guests find the menu limited and expensive for what is offered. Despite a few instances of poor service and management issues, as well as the occasional construction within the restaurant, the overall sentiment leans positively, emphasizing the quality of food and the appeal of having dining options within the hotel.
However, certain negative aspects should not be overlooked. Complaints about industrial, overpriced food, below-average cuisine and issues with hygienic practices indicate a potential need for improvement. Additionally, the restaurant's early closing hours and the limited evening menu can be inconvenient for guests looking for more flexibility.
Thus, while Holiday Inn Bern Westside offers a generally good dining experience highlighted by excellent meals and a commendable restaurant ambiance, there are areas that could use attention to enhance the overall guest satisfaction.
Holiday Inn Bern Westside offers a blend of modern comfort and functionality, making it a noteworthy option for guests seeking a peaceful and convenient stay. The rooms are consistently described as spacious, clean and comfortable with well-thought-out furnishings and decor. Many reviews highlight the effectiveness of the soundproofing, ensuring a quiet environment conducive to rest. Guests appreciate the high-quality bedding and the cleanliness of both the rooms and the bathrooms.
Numerous rooms boast beautiful views, particularly of the Swiss mountains and the surrounding areas, adding an extra layer of appeal. Functional amenities like large flat-screen TVs, accessible bathrooms and excellent air conditioning enhance the experience. The hotel's staff is frequently commended for their friendliness and efficiency.
On the downside, some reviews mention that certain rooms could benefit from renovations and updates. A minority of guests found the rooms to be somewhat basic or small with inadequate heating or minor aesthetic issues like loveless decorations. Despite these occasional drawbacks, the overall feedback underscores a positive and comfortable stay, making it a reliable choice for travelers.
The beds at Holiday Inn Bern Westside by IHG have received overwhelmingly positive feedback from guests. Many reviews highlight the comfort and quality of the bedding with phrases like comfortable beds, bed comfort and very comfortable appearing frequently. Guests have appreciated the variety of pillows available, adding to their overall restful experience. The spaciousness of the beds, often described as large and queen size, also contributes to a good night's sleep. However, a minority of guests found the mattresses too firm and experienced discomfort. Despite this, the majority of guests agree that the beds are a strong point of the hotel, ensuring that visitors can relax and recharge during their stay.
Holiday Inn Bern Westside by IHG, has received a mix of reviews regarding its cleanliness. The majority of guests have highlighted the hotel's strong points: clean rooms, cleanliness and comfort, very clean environments and dust-free spaces. Guests have described the rooms as beautiful and well-maintained with some calling the cleanliness excellent and ideal. The bathroom facilities have also been praised for their cleanliness and completeness.
However, not all feedback has been positive. Some guests have noted issues such as dusty TV surfaces, cobwebs and poor upkeep in some areas. Problems like dirty towels, sheets not being changed, fingerprints on glass doors and dirty table mats have been mentioned. Additionally, there have been instances of housekeeping running late and reception staff forgetting to inform housekeeping to clean rooms.
Despite these occasional lapses, the efforts of attentive staff and the continuous cleaning measures in place contribute to a generally positive impression of the hotel's cleanliness. With some improvements, the hotel could enhance its reputation further.
The staff at Holiday Inn Bern Westside by IHG, consistently receives high praise from guests for their exceptional service and professionalism. Visitors frequently highlight the friendliness, helpfulness and welcoming nature of the employees with many noting that the staff are always smiling and ready to assist. The reception team is particularly commended for being accommodating and kind and the multilingual capabilities of the staff are appreciated, contributing to a seamless and pleasant experience for international guests.
Guests also mention the professionalism and courteousness of both the reception and restaurant staff. Despite occasional minor language barriers, the overall impression is one of competence and eagerness to help. The helpfulness of the staff extends to all areas of the hotel with specific mentions of a very friendly receptionist and exceptionally attentive team members at the front desk.
Encounters with the staff leave a lasting positive impression on guests, making their stays more enjoyable and ensuring repeat visits. Even when small issues arise, such as rooms not being ready at check-in, the amiability and eagerness of the staff to resolve any problems leave guests feeling satisfied and valued.
In summary, the Holiday Inn Bern Westside boasts an impressive team whose friendliness, professionalism and dedication to guest service significantly enhance the overall hotel experience.
The Holiday Inn Bern Westside by IHG, generally offers good WiFi connectivity with guests frequently highlighting the robust WLAN coverage throughout the property. Most reviews commend the reliable WiFi in their rooms and mention that internet access is complimentary, enhancing the overall convenience. However, a few guests experienced weaker signals and occasional connectivity issues, particularly in some rooms. Despite these occasional lapses, the general consensus leans towards a positive experience with the hotel's internet services.
Holiday Inn Bern Westside by IHG, garners high praise for its comprehensive spa amenities. Guests repeatedly highlight the inclusive access to the Bernaqua wellness center as a standout feature. The complimentary 3-hour spa sessions, which come with free entry to Bernaqua along with bath bags and towels, are particularly appreciated. This extensive facility boasts a variety of pools, slides and a sauna, making it suitable for all ages, including young children.
The attentive and helpful staff at the spa also contribute to a positive experience. While there were occasional issues noted with limited towels and entry processes at Bernaqua, overall satisfaction remains high with the convenience and value provided by the complimentary access. This thoughtful inclusion, coupled with quality wellness amenities, makes a significant impact on guests, enhancing their overall stay at the hotel.
The gym facilities at the Holiday Inn Bern Westside by IHG, receive mixed reviews but lean toward the positive side. Guests appreciate the great fitness center and the free access to a nearby fitness studio and thermal bath. The spa and gym are often highlighted as good amenities and many find the hotel conveniently close to fitness facilities. Some visitors note the gym was closed during their stay, but others mentioned that the gym was available if needed. Overall, the fitness options, including the nearby studio, enhance the experience for those looking to maintain their workout routines.
Holiday Inn Bern Westside offers exceptional amenities, particularly for those who enjoy aquatic activities. Guests frequently highlight the free three-hour access to the nearby Bernaqua water park as a major perk included in the room rate. This feature provides visitors with the opportunity to enjoy a variety of pools, including a large wave pool, heated pools and an outdoor pool.
Families especially appreciate the children's area equipped with water games and slides, making it a great spot for younger guests. The inclusion of water park entry with every overnight stay adds substantial value and many reviews express satisfaction with the overall quality of the water park, describing it as magnificent and very good.
Additionally, the hotel's proximity to Bernaqua ensures easy access to various bathing areas, spa services and even a sauna. Overall, the combination of free daily access to extensive aquatic facilities and a convenient location makes Holiday Inn Bern Westside an attractive option for both leisure and family travelers.
Holiday Inn Bern Westside by IHG, offers ample parking options with secure underground parking that many guests found convenient and well-structured. The parking facilities are good, whether in the hotel's own garage or the nearby shopping center, providing easy access and an overall sense of security. Some reviews mentioned that parking was free on certain occasions or offered at a discounted rate for hotel guests. However, several guests highlighted the high cost of parking as a downside with fees ranging up to 25 Swiss francs per night. While the secure underground parking was appreciated, the additional cost was often considered too high and not always clearly communicated. Despite the expense, the parking availability and accessibility were generally praised, contributing to a hassle-free experience for those traveling by car.
Holiday Inn Bern Westside by IHG, appears to be a prime choice for families, particularly those traveling with children. The hotel offers complimentary access to Bernaqua, a water park that kids thoroughly enjoy, for three hours daily, making it a highlight for family outings. The inclusion of this amenity in the room price is a great perk that adds significant value to the stay.
Many reviews emphasize the hotel's family-friendly features. Children under 12 can eat for free with the generous breakfast buffet and there are dedicated menus for children. Accommodations are comfortable for families with large beds that can easily fit an adult and two children. Parents appreciate the family-friendly atmosphere with different rooms available to cater to various age groups, ensuring everyone has a pleasant experience.
In addition to the water park, the hotel boasts a children's play area right in the lobby and a children's corner, which further adds to its appeal for families. Free public transportation is included, making it easy to explore the nearby family-oriented attractions. The hotel’s proximity to family-friendly amenities ensures that parents and kids have plenty of options to enjoy their stay.
Overall, the combination of thoughtful amenities and inclusive services makes Holiday Inn Bern Westside an ideal choice for families looking for a convenient and enjoyable stay with activities that cater to children.
Holiday Inn Bern Westside receives mixed feedback regarding its four-star rating. Some guests feel it deserves the rating, citing a high level of cleanliness and an almost five-star experience. Positive reviews mention a great stay with a true four-star or higher experience. However, there are comments indicating the standard should be higher with some services not meeting expectations when compared to other four-star hotels. Overall, it is recognized as a four-star hotel but with room for improvement according to some guests.
Holiday Inn Bern Westside by IHG, stands out as a prime choice for business travelers. The hotel’s central location and comprehensive range of business services make it highly convenient for those on work trips. The property boasts a well-equipped business center and dedicated meeting rooms, making it perfect for hosting business meetings and handling work-related tasks efficiently. Guests have noted the excellent facilities and professional, competent staff at reception, ensuring a seamless and worry-free stay. Overall, the hotel is described as well set up for work, making it an ideal venue for business stays.
Holiday Inn Bern Westside by IHG, offers an ideal setting for couples looking for a romantic getaway. Guests have lauded the hotel for its romantic location, perfect for a serene and intimate experience. The rooms with views of the local sunflower garden, add to the charm, providing a beautiful and tranquil vista. The hotel stands out as a perfect choice for romantic trips, enhanced by the possibility of a night-time cinema. Whether celebrating a pearl wedding or simply seeking a romantic retreat, this hotel provides a serenely romantic atmosphere that makes it a favored choice among couples.
Holiday Inn Bern Westside by IHG, provides a notably accommodating atmosphere for guests traveling with dogs. The hotel promotes a dog-friendly environment, warmly welcoming canine companions. Guests appreciate the pet-friendly accommodations and services, making it a comfortable stay for both humans and pets alike. The hotel communicates clear policies, including a required fee for pets, ensuring a smooth experience for dog owners. However, it should be noted that dogs are not allowed in the rooms, adhering to specific rules to maintain a balance for all guests. Overall, the hotel successfully caters to pet owners by creating a hospitable and dog-friendly atmosphere.
Location Show Map
Location
The hotel's strategic position next to major public transportation options, including the tram, train and bus stations, makes it incredibly accessible. The proximity to public transport ensures guests can reach Bern's city center swiftly, often within 20 minutes. This ease of access is complemented by the hotel's location right off the highway, which travelers find particularly convenient.
Despite being slightly on the outskirts, the quietness of the location is frequently noted, offering a tranquil retreat from the hustle and bustle of downtown Bern, while still providing excellent connectivity to the city's attractions. The convenience of nearby facilities such as pools, restaurants and bars within the Westside complex adds to the hotel's appeal.
In summary, the Holiday Inn Bern Westside is praised for its well-connected and convenient location, making it an ideal choice for both leisure and business travelers looking for easy access to Bern and its surrounding attractions.
Breakfast
Families will appreciate the fact that children under 12 can eat for free and kids often receive a little surprise at breakfast. The breakfast is not only plentiful but also very fresh with staff ensuring that dishes are regularly refilled. Guests also commend the professional and friendly service, making the overall experience enjoyable.
The breakfast room is open until 11.00 am on weekends, providing flexibility for late risers. On the downside, some guests feel that the breakfast could be a bit better with a few noting a lack in variety or finding the price high.
In summary, the breakfast at Holiday Inn Bern Westside is a standout feature, offering a rich, diverse and satisfying start to the day, complemented by attentive service.
Dinner
For those dining late, the Bits&Bites restaurant offers very good, simple meals that appear to satisfy guests. The brasserie within the hotel also receives accolades, being considered excellent by some patrons. Families with children benefit as well with children eating for free at dinner—a significant perk for those traveling with young ones.
The hotel's dinner options are appreciated for their variety and convenience, though some guests find the menu limited and expensive for what is offered. Despite a few instances of poor service and management issues, as well as the occasional construction within the restaurant, the overall sentiment leans positively, emphasizing the quality of food and the appeal of having dining options within the hotel.
However, certain negative aspects should not be overlooked. Complaints about industrial, overpriced food, below-average cuisine and issues with hygienic practices indicate a potential need for improvement. Additionally, the restaurant's early closing hours and the limited evening menu can be inconvenient for guests looking for more flexibility.
Thus, while Holiday Inn Bern Westside offers a generally good dining experience highlighted by excellent meals and a commendable restaurant ambiance, there are areas that could use attention to enhance the overall guest satisfaction.
Rooms
Numerous rooms boast beautiful views, particularly of the Swiss mountains and the surrounding areas, adding an extra layer of appeal. Functional amenities like large flat-screen TVs, accessible bathrooms and excellent air conditioning enhance the experience. The hotel's staff is frequently commended for their friendliness and efficiency.
On the downside, some reviews mention that certain rooms could benefit from renovations and updates. A minority of guests found the rooms to be somewhat basic or small with inadequate heating or minor aesthetic issues like loveless decorations. Despite these occasional drawbacks, the overall feedback underscores a positive and comfortable stay, making it a reliable choice for travelers.
Beds
Cleanliness
However, not all feedback has been positive. Some guests have noted issues such as dusty TV surfaces, cobwebs and poor upkeep in some areas. Problems like dirty towels, sheets not being changed, fingerprints on glass doors and dirty table mats have been mentioned. Additionally, there have been instances of housekeeping running late and reception staff forgetting to inform housekeeping to clean rooms.
Despite these occasional lapses, the efforts of attentive staff and the continuous cleaning measures in place contribute to a generally positive impression of the hotel's cleanliness. With some improvements, the hotel could enhance its reputation further.
Staff
Guests also mention the professionalism and courteousness of both the reception and restaurant staff. Despite occasional minor language barriers, the overall impression is one of competence and eagerness to help. The helpfulness of the staff extends to all areas of the hotel with specific mentions of a very friendly receptionist and exceptionally attentive team members at the front desk.
Encounters with the staff leave a lasting positive impression on guests, making their stays more enjoyable and ensuring repeat visits. Even when small issues arise, such as rooms not being ready at check-in, the amiability and eagerness of the staff to resolve any problems leave guests feeling satisfied and valued.
In summary, the Holiday Inn Bern Westside boasts an impressive team whose friendliness, professionalism and dedication to guest service significantly enhance the overall hotel experience.
Wi-Fi
Spa
The attentive and helpful staff at the spa also contribute to a positive experience. While there were occasional issues noted with limited towels and entry processes at Bernaqua, overall satisfaction remains high with the convenience and value provided by the complimentary access. This thoughtful inclusion, coupled with quality wellness amenities, makes a significant impact on guests, enhancing their overall stay at the hotel.
Gym
Pool
Families especially appreciate the children's area equipped with water games and slides, making it a great spot for younger guests. The inclusion of water park entry with every overnight stay adds substantial value and many reviews express satisfaction with the overall quality of the water park, describing it as magnificent and very good.
Additionally, the hotel's proximity to Bernaqua ensures easy access to various bathing areas, spa services and even a sauna. Overall, the combination of free daily access to extensive aquatic facilities and a convenient location makes Holiday Inn Bern Westside an attractive option for both leisure and family travelers.
Parking
Family
Many reviews emphasize the hotel's family-friendly features. Children under 12 can eat for free with the generous breakfast buffet and there are dedicated menus for children. Accommodations are comfortable for families with large beds that can easily fit an adult and two children. Parents appreciate the family-friendly atmosphere with different rooms available to cater to various age groups, ensuring everyone has a pleasant experience.
In addition to the water park, the hotel boasts a children's play area right in the lobby and a children's corner, which further adds to its appeal for families. Free public transportation is included, making it easy to explore the nearby family-oriented attractions. The hotel’s proximity to family-friendly amenities ensures that parents and kids have plenty of options to enjoy their stay.
Overall, the combination of thoughtful amenities and inclusive services makes Holiday Inn Bern Westside an ideal choice for families looking for a convenient and enjoyable stay with activities that cater to children.
4 Star
Business
Romantic
Dog Friendly
Yes, Holiday Inn Bern Westside by IHG has pool(s) that belong to one or more of the following categories: Heated Pool, Indoor Pool, Children's Pool, Outdoor Pool.
Yes, a spa is available at Holiday Inn Bern Westside by IHG.
Yes, Holiday Inn Bern Westside by IHG welcomes dogs.
Yes, parking facilities are available at Holiday Inn Bern Westside by IHG.
Yes, Holiday Inn Bern Westside by IHG has a gym.
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