Hotel Silken Indautxu
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Summary of reviewsHotel Silken Indautxu in Bilbao is consistently highly rated for its prime location. Centrally situated, this hotel provides easy access to the city's cultural and tourist attractions, including the Guggenheim Museum and the historic Old Town, all within walking distance. The hotel's surroundings are both quiet and vibrant, featuring numerous bars, cafes and restaurants, ensuring a peaceful yet engaging stay. The close proximity to public transportation, including metro and bus stations, adds convenience, particularly with a taxi stand right outside the hotel.
Guests frequently commend the hotel's breakfast for its high quality, variety and inclusivity of dietary options like gluten-free and vegan choices. The breakfast buffet is noted for its extensive selection and completeness, making it a standout feature of the hotel.
Dinner at the hotel's main restaurant is appreciated for its excellent Basque cuisine and value, especially the fixed-price Basque meal. Despite some reports of high prices and occasional service issues, the overall dining experience remains positive with the hotel's bar offerings also receiving praise.
Rooms at Hotel Silken Indautxu are described as spacious, clean and comfortable, contributing to a pleasant stay. Guests highlight the large bathrooms and comfortable beds, though some note occasional aesthetic and maintenance issues.
Cleanliness is a strong point at the hotel with both rooms and common areas receiving high praise for their pristine condition. The hotel staff are often described as friendly, helpful and professional, enhancing the overall guest experience.
While the hotel provides free WiFi, its quality and stability appear inconsistent with several guests reporting unreliable service, particularly in the rooms. The gym, though small and sometimes outdated, is equipped with quality Technogym equipment and remains a useful facility for fitness-minded guests.
The on-site parking is secure and convenient, albeit with narrow spaces and high costs, which can be a drawback for guests. The hotel is noted for being family-friendly, offering spacious family rooms and connecting room options, along with attentive staff that contribute to a comfortable stay for those traveling with children.
For those interested in nightlife, the hotel's central location provides excellent proximity to bars and restaurants while maintaining a quiet atmosphere. The beds at Hotel Silken Indautxu are frequently praised for their comfort, though some inconsistencies in mattress quality are noted.
Overall, Hotel Silken Indautxu offers a well-rounded, comfortable and convenient stay with standout features including its location, breakfast and friendly staff.
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Guests frequently commend the hotel's breakfast for its high quality, variety and inclusivity of dietary options like gluten-free and vegan choices. The breakfast buffet is noted for its extensive selection and completeness, making it a standout feature of the hotel.
Dinner at the hotel's main restaurant is appreciated for its excellent Basque cuisine and value, especially the fixed-price Basque meal. Despite some reports of high prices and occasional service issues, the overall dining experience remains positive with the hotel's bar offerings also receiving praise.
Rooms at Hotel Silken Indautxu are described as spacious, clean and comfortable, contributing to a pleasant stay. Guests highlight the large bathrooms and comfortable beds, though some note occasional aesthetic and maintenance issues.
Cleanliness is a strong point at the hotel with both rooms and common areas receiving high praise for their pristine condition. The hotel staff are often described as friendly, helpful and professional, enhancing the overall guest experience.
While the hotel provides free WiFi, its quality and stability appear inconsistent with several guests reporting unreliable service, particularly in the rooms. The gym, though small and sometimes outdated, is equipped with quality Technogym equipment and remains a useful facility for fitness-minded guests.
The on-site parking is secure and convenient, albeit with narrow spaces and high costs, which can be a drawback for guests. The hotel is noted for being family-friendly, offering spacious family rooms and connecting room options, along with attentive staff that contribute to a comfortable stay for those traveling with children.
For those interested in nightlife, the hotel's central location provides excellent proximity to bars and restaurants while maintaining a quiet atmosphere. The beds at Hotel Silken Indautxu are frequently praised for their comfort, though some inconsistencies in mattress quality are noted.
Overall, Hotel Silken Indautxu offers a well-rounded, comfortable and convenient stay with standout features including its location, breakfast and friendly staff.
Hotel with EV Charging Stations
Hotel for Honeymoon
Family Friendly Hotel
Romantic Hotel
Hotel near Nightlife Spots
Business Hotel
Hotel with Parking
EV charging stations
Hotel with Gym
4-Star Hotel
Guest Reviews
Hotel Silken Indautxu boasts a highly favorable location in Bilbao, frequently highlighted in guest reviews as one of its strongest attributes. Centrally situated, it offers convenient proximity to numerous attractions and major landmarks such as the Guggenheim Museum, which is around a 15-minute walk away and the historic Old Town. Guests appreciate the easy walkability from the hotel to the city's cultural and tourist sites, including museums, parks and vibrant pintxos bars.
The hotel’s placement within Bilbao's city center ensures that public transportation, including metro and bus stations, is readily accessible, facilitating smooth travel to and from the airport and around the city. Many reviews emphasize the convenience of having a taxi stand right outside the hotel, further simplifying transit options.
Additionally, the surrounding neighborhood is described as quiet and pleasant yet bustling with numerous nearby cafes, bars and restaurants, enhancing the overall appeal for visitors looking to explore Bilbao’s culinary scene. Despite being close to the action, the hotel’s position ensures a peaceful stay, removed from the main city's hustle and bustle.
Overall, Hotel Silken Indautxu presents an ideal base for guests wanting to explore Bilbao with nearly all key sights and amenities within walking distance and easy access to public transport for more distant excursions.
The breakfast at Hotel Silken Indautxu consistently garners high praise from guests for its quality, variety and richness. Guests frequently highlight the extensive selection at the buffet, catering to diverse tastes with options for sweet and savory dishes, fresh fruits, cereals, a wide variety of bread and local specialties. The breakfast is often described as outstanding, superb and one of the best experienced by travelers. Many reviewers commend its completeness, noting that it includes gluten-free, lactose-free and vegan options, making it suitable for guests with dietary restrictions.
Despite the overwhelmingly positive feedback, some guests pointed out overcrowding and noise during peak hours and a few noted that certain items were not replenished quickly enough. There were also occasional comments on the breakfast being repetitive or not living up to expectations in terms of variety and quality of hot items.
Overall, the breakfast at Hotel Silken Indautxu is celebrated for its abundance, quality and ability to satisfy a wide range of preferences, making it a highlight for guests staying at the hotel.
Hotel Silken Indautxu's dinner offerings have garnered mixed reviews with a leaning towards the positive. The hotel's main restaurant is frequently praised for its excellent Basque cuisine and flavor-packed dishes, attracting both guests and locals. The fixed-price Basque meal, which changes every few days, is particularly appreciated for its value and variety.
Guests find the food quality generally good, especially in the bar with varied pintxos and delicious small snacks. Room service is noted for being very good and convenient, which is a plus for tired travelers. Diners also enjoy the pleasant outdoor terrace for a delightful dinner experience.
However, some guests highlight the high prices and occasional issues with the restaurant's availability, particularly noting its closure during certain evenings and early bar closing hours. The food service can be inconsistent with occasional delays and issues like cold servings and limited menu options. Despite these setbacks, the hotel provides a solid dining experience with a wide choice of dishes and good overall food quality.
Hotel Silken Indautxu seems to consistently offer spacious and comfortable accommodations, appealing to travelers seeking ample room and modern conveniences. Guests frequently highlighted the cleanliness and size of the rooms with many praising large bathrooms and comfortable beds. Some rooms feature balconies or terraces, which are regarded as an added treat, particularly on the upper floors with potentially stunning views.
However, feedback on room aesthetics varied. Although many rooms were described as modern and well-furnished, others noted outdated decor and minor maintenance issues, such as chipped paint and old furniture. Despite these concerns, guests appreciated the overall comfort, cleanliness and amenities, which include air conditioning and adequate storage options.
Noise levels appeared to be generally low, thanks to good sound insulation, though some rooms facing the street or interior courtyards reported occasional disruptions. The hotel's central location is another positive aspect, offering a convenient base for exploring the city.
In summary, Hotel Silken Indautxu's generous room sizes, cleanliness and comfort make it a solid choice, though some updates and maintenance could further enhance the guest experience.
Hotel Silken Indautxu receives a wealth of praise for its bedding quality. Many guests highlight the comfort of the beds, describing them as comfortable, cozy and making for a superb night’s sleep. Specific mentions include large and spacious beds, often noted to be extremely comfortable with great pillows. Positive comments frequently underline the excellent mattress quality and the overall comfort of the beds.
However, reviews also reveal a variety of experiences with some guests finding certain mattresses uncomfortable, often pointing out issues like sunken spots, being too soft or hard or the presence of noticeable springs. Despite these inconsistencies, the majority consensus leans toward the beds being a high point of the stay, contributing significantly to guest satisfaction.
When mentioning any negatives, such experiences appear sporadic and less frequent compared to the overwhelming praise for comfort and bed quality. This suggests that while there is room for improvement, especially in addressing specific bed-related complaints, most visitors find their sleeping arrangements at Hotel Silken Indautxu to be very pleasing and conducive to a restful stay.
Hotel Silken Indautxu consistently receives high praise for its cleanliness from guests. Descriptions of the rooms frequently highlight their spotless condition with many reviews noting that everything is cleaned to detail. Guests appreciate the daily cleaning service, commenting on how their rooms are fresh and well-maintained throughout their stay.
The common areas of the hotel are also very well-kept, contributing to an overall impression of a very clean establishment. The bathrooms are often described as clean and modern, adding to the comfort of the accommodations. Many guests also pointed out that the cleaning staff are efficient and diligent in their duties.
Despite a few mentions of issues such as dusty or worn out areas and occasional lapses in cleaning standards, the overall sentiment remains highly positive. Many visitors describe the hotel as very clean with a lot of emphasis on it being spotlessly clean. Such consistent feedback underscores the hotel's commitment to maintaining a clean and pleasant environment for its guests.
In addition to cleanliness, reviewers also note the hotel's convenient location next to a metro stop, as well as the friendliness of the staff, which complements the high standard of cleanliness and contributes to a comfortable and enjoyable stay.
The reviews of Hotel Silken Indautxu paint a picture of an establishment where the staff's friendliness and helpfulness are standout qualities. Guests repeatedly highlight the welcoming and courteous nature of the personnel, from the front desk to the room service and breakfast staff. Words like "attentive," "professional," and "efficient" frequently underscore the service experienced throughout the hotel.
The reception team, mentioned numerous times, appears divided in guest feedback with several reviewers noting exceptional politeness and helpful service. At the same time, others mentioned instances of distant or less empathetic interactions. Nonetheless, the majority describe a positive experience, pointing out the readiness of the staff to assist and provide information.
Housekeeping and dining room staff also receive praise for their efficiency and cheerful demeanor, contributing to a pleasant stay for many visitors. Specific mentions of individuals, such as a helpful bartender and attentive restaurant staff, suggest that personal touches are appreciated and memorable.
While the general feedback points to a high level of professional and friendly service, a few reviews indicate areas for improvement, such as the need for additional training or occasional lapses in keeping the engagement consistent across all staff members. Overall, the overwhelming sentiment concentrates on the positive with guests feeling well-attended and appreciated, setting a tone of hospitality and kindness at Hotel Silken Indautxu.
Hotel Silken Indautxu's WiFi has received a variety of feedback from guests. While some reports highlight good WiFi coverage and quality, reliable connectivity and problem-free usage in certain rooms, the overall sentiment is less favorable. Many guests found the WiFi to be unstable, describing it as slow, weak in signal and often cutting out. Several reviews specifically mention the WiFi being unreliable for work purposes and limited to two devices. Additionally, there were numerous complaints about the WiFi being practically non-existent or very poor in the rooms with some noting it didn't work at all. Despite the free WiFi, it appears that the internet service at Hotel Silken Indautxu could benefit from significant improvements, particularly in ensuring a stable and strong connection throughout the rooms.
Hotel Silken Indautxu offers a gym that guests describe as functional and equipped with ample Technogym equipment, though some have noted that it can be a bit outdated. The fitness room is quite small, often requiring a reservation to ensure availability due to limited space. Despite its size, the workout facilities are appreciated for their quality. However, there seems to be some inconsistency in guest experiences with a few reviews indicating there isn't a gym or pool available. Overall, while the gym may not be expansive, it provides a useful option for those looking to maintain their fitness routine during their stay.
Hotel Silken Indautxu offers the convenience of on-site parking, which is a valuable asset for guests arriving by car, especially considering the hotel’s central city location. The parking garage is secure and located underneath the hotel, providing peace of mind and reducing the hassle of finding external parking options. However, there are significant challenges associated with the parking facilities. The spaces are notably small and narrow, making maneuvering a real challenge, even for medium-sized family cars. Additionally, the parking is expensive with daily rates around 20 Euros, which many guests feel is quite steep.
Reservations for parking are necessary but can also be difficult to secure, even upon check-in. During peak times or special events, such as football matches, the parking lot can quickly fill up and guests have reported being redirected to nearby public garages. The signage and access routes to the parking are often confusing, adding to the overall inconvenience.
On a positive note, the parking area's security and cleanliness are appreciated and the availability of underground parking adds an element of convenience. However, considering the tight spaces and the high costs, it seems that while the parking facility is a significant convenience, it is coupled with notable drawbacks that guests should be prepared for.
Hotel Silken Indautxu in Bilbao offers a family-friendly atmosphere that is highly praised by guests. The hotel features well-appointed and spacious family rooms, many of which feel like apartments, making multi-day family stays very convenient and comfortable. Families appreciate the option of connecting rooms, which adds to the convenience and suitability for those traveling with children.
Though the indoor pool can sometimes be crowded with tourists, the hotel generally succeeds in providing a safe and comfortable environment for kids. Families found the hotel staff to be attentive, contributing positively to the overall experience. Despite occasional mentions of slightly cramped spaces or lack of special considerations for kids, most guests still recommend this hotel for family stays, highlighting its practicality and comfort for family holidays.
Overall, Hotel Silken Indautxu stands out as a recommended option for families looking for a pleasant and accommodating stay in Bilbao.
Hotel Silken Indautxu in Bilbao offers its guests excellent proximity to the city's vibrant nightlife, making it a favored choice, especially for those attending annual music festivals. Located centrally, the hotel is an easy walk into town and is surrounded by numerous bars and restaurants, ensuring guests have a wide selection to choose from. The neighborhood boasts a good nightlife scene within walking distance with many options just five minutes away. Despite its closeness to lively bars, the hotel maintains a quiet atmosphere, making for a restful stay without the disturbance of nearby nightlife. Guests highlight the convenience of having great bars and drink dispensers nearby, enhancing the overall experience. The hotel's location strikes a balance between lively evening entertainment and a peaceful retreat.
Hotel Silken Indautxu has received mixed reviews regarding its four-star rating and associated facilities. While some guests found the hotel to be solidly built and styled with high-quality characteristics expected of a four-star establishment, many others felt it did not meet these standards. Several reviewers pointed out issues like uncomfortable, worn-out mattresses and low water pressure in the showers as not being up to par. The lack of amenities such as water or tea/coffee in the rooms also contributed to the feeling that the hotel was more aligned with a three-star level, despite being priced at a four-star rate.
However, there were positive mentions about the room quality and cleanliness, indicating that some aspects of the hotel do meet four-star expectations. The breakfast and general service were also highlighted as being up to scratch. Despite these commendable points, the overall sentiment suggests that the hotel requires some uplifting and renovation to fully live up to its four-star billing.
Hotel Silken Indautxu has garnered positive reviews from business travelers for its array of facilities and services tailored to their needs. The hotel is praised for its comfortable and well-located setting, making it an ideal choice for those on business trips. Guests found it suitable for short business stays with rooms that, while basic, met their needs effectively.
One of the highlights for business guests is the availability of meeting rooms and business facilities, including a break room setup and internet services, which are deemed very convenient for work-related activities. The hotel's quiet areas are conducive to productive business meetings and other business-friendly features include a large mirror in the hallway, a safe, a wardrobe, a TV, laundry service and a minibar.
Guests appreciated the business-oriented vehicle pickup service and the overall conditions were described as adequate for work. The good customer experience and friendly staff added to the overall positive impression. The breakfast offered at the hotel caters well to business travelers and the hotel is noted as a more business-style establishment. Its location further enhances its appeal, being well-suited for those needing to attend work in the area. The hotel meets business trip expectations and is recommended for business stays, offering a great stay for work-related reasons over the weekend.
Hotel Silken Indautxu offers a charming and pleasant atmosphere that is perfect for couples seeking a romantic getaway. The bar is noted for its nice romantic vibe, further enhanced by the hotel's quiet setting. The interior tree-lined patio adds a touch of serenity that contributes to the overall pleasant experience, particularly during breakfast. Rooms are described as very romantic with the availability of balconies providing a lovely space to relax, though some overlook the street. Electric kettles are available upon request, though there are no in-room facilities for making tea or coffee. The morning café con leche with a bocadillo of ham is highlighted as a delightful start to the day. Overall, the hotel provides a cozy and romantic environment that caters well to couples.
Hotel Silken Indautxu shines as a welcoming and accommodating spot for dog owners. This quiet hotel provides a range of pet-friendly services that ensure a pleasant stay for both pets and their owners. Upon arrival, pet owners can expect their furry companions to receive a warm welcome with a prepared dog bed, complete with bowls and delightful treats. The atmosphere at the hotel is notably friendly towards dogs, creating an environment where pets feel just as welcome as their human counterparts.
In addition to the in-room amenities, the hotel boasts a large area outside where dogs can roam and enjoy themselves. This thoughtful inclusion makes traveling with pets less stressful. While there is a daily fee for pets, which some may find pricey at 35 euros per day, the overall experience is enhanced by the hotel's commitment to making pets comfortable and happy. With its numerous positive features, Hotel Silken Indautxu stands out as a top choice for those planning to travel with their four-legged friends.
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Location
The hotel’s placement within Bilbao's city center ensures that public transportation, including metro and bus stations, is readily accessible, facilitating smooth travel to and from the airport and around the city. Many reviews emphasize the convenience of having a taxi stand right outside the hotel, further simplifying transit options.
Additionally, the surrounding neighborhood is described as quiet and pleasant yet bustling with numerous nearby cafes, bars and restaurants, enhancing the overall appeal for visitors looking to explore Bilbao’s culinary scene. Despite being close to the action, the hotel’s position ensures a peaceful stay, removed from the main city's hustle and bustle.
Overall, Hotel Silken Indautxu presents an ideal base for guests wanting to explore Bilbao with nearly all key sights and amenities within walking distance and easy access to public transport for more distant excursions.
Breakfast
Despite the overwhelmingly positive feedback, some guests pointed out overcrowding and noise during peak hours and a few noted that certain items were not replenished quickly enough. There were also occasional comments on the breakfast being repetitive or not living up to expectations in terms of variety and quality of hot items.
Overall, the breakfast at Hotel Silken Indautxu is celebrated for its abundance, quality and ability to satisfy a wide range of preferences, making it a highlight for guests staying at the hotel.
Dinner
Guests find the food quality generally good, especially in the bar with varied pintxos and delicious small snacks. Room service is noted for being very good and convenient, which is a plus for tired travelers. Diners also enjoy the pleasant outdoor terrace for a delightful dinner experience.
However, some guests highlight the high prices and occasional issues with the restaurant's availability, particularly noting its closure during certain evenings and early bar closing hours. The food service can be inconsistent with occasional delays and issues like cold servings and limited menu options. Despite these setbacks, the hotel provides a solid dining experience with a wide choice of dishes and good overall food quality.
Rooms
However, feedback on room aesthetics varied. Although many rooms were described as modern and well-furnished, others noted outdated decor and minor maintenance issues, such as chipped paint and old furniture. Despite these concerns, guests appreciated the overall comfort, cleanliness and amenities, which include air conditioning and adequate storage options.
Noise levels appeared to be generally low, thanks to good sound insulation, though some rooms facing the street or interior courtyards reported occasional disruptions. The hotel's central location is another positive aspect, offering a convenient base for exploring the city.
In summary, Hotel Silken Indautxu's generous room sizes, cleanliness and comfort make it a solid choice, though some updates and maintenance could further enhance the guest experience.
Beds
However, reviews also reveal a variety of experiences with some guests finding certain mattresses uncomfortable, often pointing out issues like sunken spots, being too soft or hard or the presence of noticeable springs. Despite these inconsistencies, the majority consensus leans toward the beds being a high point of the stay, contributing significantly to guest satisfaction.
When mentioning any negatives, such experiences appear sporadic and less frequent compared to the overwhelming praise for comfort and bed quality. This suggests that while there is room for improvement, especially in addressing specific bed-related complaints, most visitors find their sleeping arrangements at Hotel Silken Indautxu to be very pleasing and conducive to a restful stay.
Cleanliness
The common areas of the hotel are also very well-kept, contributing to an overall impression of a very clean establishment. The bathrooms are often described as clean and modern, adding to the comfort of the accommodations. Many guests also pointed out that the cleaning staff are efficient and diligent in their duties.
Despite a few mentions of issues such as dusty or worn out areas and occasional lapses in cleaning standards, the overall sentiment remains highly positive. Many visitors describe the hotel as very clean with a lot of emphasis on it being spotlessly clean. Such consistent feedback underscores the hotel's commitment to maintaining a clean and pleasant environment for its guests.
In addition to cleanliness, reviewers also note the hotel's convenient location next to a metro stop, as well as the friendliness of the staff, which complements the high standard of cleanliness and contributes to a comfortable and enjoyable stay.
Staff
The reception team, mentioned numerous times, appears divided in guest feedback with several reviewers noting exceptional politeness and helpful service. At the same time, others mentioned instances of distant or less empathetic interactions. Nonetheless, the majority describe a positive experience, pointing out the readiness of the staff to assist and provide information.
Housekeeping and dining room staff also receive praise for their efficiency and cheerful demeanor, contributing to a pleasant stay for many visitors. Specific mentions of individuals, such as a helpful bartender and attentive restaurant staff, suggest that personal touches are appreciated and memorable.
While the general feedback points to a high level of professional and friendly service, a few reviews indicate areas for improvement, such as the need for additional training or occasional lapses in keeping the engagement consistent across all staff members. Overall, the overwhelming sentiment concentrates on the positive with guests feeling well-attended and appreciated, setting a tone of hospitality and kindness at Hotel Silken Indautxu.
Wi-Fi
Gym
Parking
Reservations for parking are necessary but can also be difficult to secure, even upon check-in. During peak times or special events, such as football matches, the parking lot can quickly fill up and guests have reported being redirected to nearby public garages. The signage and access routes to the parking are often confusing, adding to the overall inconvenience.
On a positive note, the parking area's security and cleanliness are appreciated and the availability of underground parking adds an element of convenience. However, considering the tight spaces and the high costs, it seems that while the parking facility is a significant convenience, it is coupled with notable drawbacks that guests should be prepared for.
Family
Though the indoor pool can sometimes be crowded with tourists, the hotel generally succeeds in providing a safe and comfortable environment for kids. Families found the hotel staff to be attentive, contributing positively to the overall experience. Despite occasional mentions of slightly cramped spaces or lack of special considerations for kids, most guests still recommend this hotel for family stays, highlighting its practicality and comfort for family holidays.
Overall, Hotel Silken Indautxu stands out as a recommended option for families looking for a pleasant and accommodating stay in Bilbao.
Nightlife
4 Star
However, there were positive mentions about the room quality and cleanliness, indicating that some aspects of the hotel do meet four-star expectations. The breakfast and general service were also highlighted as being up to scratch. Despite these commendable points, the overall sentiment suggests that the hotel requires some uplifting and renovation to fully live up to its four-star billing.
Business
One of the highlights for business guests is the availability of meeting rooms and business facilities, including a break room setup and internet services, which are deemed very convenient for work-related activities. The hotel's quiet areas are conducive to productive business meetings and other business-friendly features include a large mirror in the hallway, a safe, a wardrobe, a TV, laundry service and a minibar.
Guests appreciated the business-oriented vehicle pickup service and the overall conditions were described as adequate for work. The good customer experience and friendly staff added to the overall positive impression. The breakfast offered at the hotel caters well to business travelers and the hotel is noted as a more business-style establishment. Its location further enhances its appeal, being well-suited for those needing to attend work in the area. The hotel meets business trip expectations and is recommended for business stays, offering a great stay for work-related reasons over the weekend.
Romantic
Dog Friendly
In addition to the in-room amenities, the hotel boasts a large area outside where dogs can roam and enjoy themselves. This thoughtful inclusion makes traveling with pets less stressful. While there is a daily fee for pets, which some may find pricey at 35 euros per day, the overall experience is enhanced by the hotel's commitment to making pets comfortable and happy. With its numerous positive features, Hotel Silken Indautxu stands out as a top choice for those planning to travel with their four-legged friends.
No, Hotel Silken Indautxu doesn't have any pool.
No, a spa isn't available at Hotel Silken Indautxu.
No, Hotel Silken Indautxu doesn't allow dogs.
Yes, parking facilities are available at Hotel Silken Indautxu.
Yes, Hotel Silken Indautxu has a gym.
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