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Summary of reviews9Hotel Sablon, situated in the artistic Sablon neighborhood of Brussels, is highly regarded for its prime location. It provides convenient access to key landmarks like the Grand Place and Brussels Central Station, offering an excellent base for city exploration while maintaining a tranquil atmosphere. Guests value its proximity to public transport, museums, dining, shopping options and charming squares like Grand Sablon and Mont des Arts.
The rooms at 9Hotel Sablon are well-received for their spaciousness, modern decor and cleanliness. The hotel offers comfortable beds with high-quality bedding, contributing to restful nights. Amenities such as coffee machines, ample storage and seating areas enhance the guests’ experiences. While some reviews noted occasional noise issues and minor cleanliness concerns, the overarching sentiment is positive. Additionally, superior room features, including large bay windows, individual temperature control and spa bathrooms, are appreciated by many.
Exceptional cleanliness is a consistent highlight in most reviews with guests praising the immaculate condition of both the rooms and common areas. Housekeeping services maintain high standards, ensuring a spotless and welcoming environment.
The staff at 9Hotel Sablon are frequently acknowledged for their warmth, friendliness and professionalism. This creates a welcoming atmosphere from check-in to check-out with staff members going above and beyond to assist guests. Names such as Martina, Madeleine, Mikaela and Edouard are often mentioned for their exceptional service.
While the breakfast offerings receive mixed reviews, many guests find it varied, delicious and hearty. Fresh products and good quality coffee are appreciated, though some feel that the breakfast lacks variety and does not justify its €23 price tag. Improvements in service and replenishment of items are suggested.
The hotel features a cozy swimming pool and sauna, adding to the relaxation experience. Despite some guests mentioning the pool's small size, it is widely praised for being well-maintained and a great bonus for both families and solo travelers.
Families particularly enjoy the spacious duplex suites, which offer ample room for a comfortable stay. The pool is a hit with children, making 9Hotel Sablon an appealing option for family vacations. The staff's friendly demeanor and the hotel's overall pleasant environment further contribute to a positive experience for families. However, accessibility challenges, such as navigating stairs and dealing with an out-of-order elevator, are noted by some guests.
The hotel's free Wi-Fi service receives mixed feedback; while some guests found the connection reliable, others experienced slow speeds and connectivity issues. Despite this, additional complementary perks like coffee, tea and hot chocolate enhance guests' stays.
While 9Hotel Sablon positions itself as a four-star establishment, some guests feel it falls short of this standard, citing service inconsistencies and room amenities not matching the claimed rating. However, the hotel remains a strong choice, especially for business travelers, due to its convenient location and good business facilities.
In conclusion, 9Hotel Sablon stands out for its central location, comfortable and clean rooms, exceptional staff and additional amenities like the pool and sauna. While there are some areas for improvement, the overall guest experience is very positive, making it a recommended choice for visitors to Brussels. Show more
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Categories
Luxury Hotel
Hotel Taking Steps Towards Sustainability
Hotel for Honeymoon
Family Friendly Hotel
Dog Friendly Hotel
Romantic Hotel
Hotel near Nightlife Spots
Hotel with Swimming Pool
Heated Pool Indoor Pool
Business Hotel
Accessible Hotel
4-Star Hotel
Hotel with Indoor Pool
Hotel with Heated Pool
Room Types
Club Double RoomThe room is between 22 and 38 m², equipped with either a queen-size bed or two separate single beds with white duvets, a desk and a shower room.
Equipment:
White resin flooring - Individually controlled air conditioning - Free WIFI – Nespresso coffee machine - Desk - Telephone - Flat screen LCD TV set 40’’- International channels – Bluetooth wireless – Library - Personal safety box – Mini fridge - Welcome tray : tea/coffee, mineral water – Kettle – Iron and ironing board - Eco labelled Hospitality Products – Slippers – Bathrobe –Magnifying mirror - Hairdryer - Rainfall shower.
Classic Double RoomThe room is between 19 and 21m², equipped with a double bed with white duvet, a desk and a shower room.
Equipment:
White resin flooring - Individually controlled air conditioning - Free WIFI – Nespresso coffee machine - Desk -Telephone - Flat screen LCD TV set 40’’- International channels – Mini Fridge – Library – Personal safety box – Kettle (on request at the reception) - Eco labelled Hospitality Products – Magnifying mirror – Hairdryer – Rainfall shower.
Superior Double RoomThe room is between 21 and 25m², equipped with either a double bed or two separate single beds with white duvets, a desk and a shower room.
Equipment:
White resin flooring - Individually controlled air conditioning - Free WIFI – Nespresso coffee machine – Desk – Telephone – Flat screen LCD TV set 40’’- International channels – Library – Personal safety box - Mini Fridge - Kettle (on request at the reception) - Eco labelled Hospitality Products - Slippers – Magnifying mirror - Hairdryer - Rainfall shower.
Duplex SuiteThis duplex is between 45 and 47m², equipped with a queen-size bed and a sofa bed with white duvets, a desk and a shower room.
Equipment:
White resin flooring – Duplex - Individually controlled air conditioning - Free WIFI – Nespresso coffee machine - Desk - Telephone – 2 Flat screens LCD TV set 46’’ and 40’’ - International channels – Bluetooth wireless – Library - Personal safety box – Mini fridge - Welcome tray : tea/coffee, mineral water – Kettle (on request at the reception) - Iron and ironing board - Eco labelled Hospitality Products – Bathrobe - Slippers – Magnifying mirror - Hairdryer – Rainfall showe
Two Connecting Double RoomsThis room of 45m², composed of two connecting rooms, is equipped with either two double beds or one double bed and two separate single beds with white duvets, a desk and a shower room.
White resin flooring - Individually controlled air conditioning - Free WIFI – Nespresso coffee machine - Desk - Telephone – 2 Flat screen LCD TV set 40’’ - International channels – Mini Fridge – Bluetooth wireless – Library - Personal safety box – Welcome tray : tea/coffee, mineral water – Kettle (on request at the reception) - Iron and ironing board - Eco labelled Hospitality Products – Magnifying mirror - Hairdryer – Rainfall shower.
Guest Reviews
8.3
Very Good
Location
Nestled in the heart of Brussels, 9Hotel Sablon boasts an enviable location that wins the approval of its guests time and again. Just minutes from key landmarks such as the Grand Place and Brussels Central Station, it offers the perfect base for city exploration. The hotel's setting in the artistic Sablon neighborhood is an added attraction, surrounded by art galleries, antique shops and independent boutiques, making it a cultural haven.
Despite its central position, the hotel is remarkably peaceful, situated on a quiet side street that ensures tranquility without sacrificing accessibility. Guests appreciate the short walking distances to major tourist spots, museums and a variety of dining and shopping options. The vicinity to public transport makes further exploration convenient.
The hotel's prime location not only enhances sightseeing but also promises comfort. With a cozy and modern ambiance, equipped with amenities like a swimming pool and sauna, 9Hotel Sablon ensures a pleasant stay. Its proximity to charming squares like Grand Sablon and vibrant areas such as Mont des Arts further solidifies its reputation as an ideally situated and highly recommended choice for visitors to Brussels.
Breakfast
Guests at 9Hotel Sablon generally hold mixed opinions about the breakfast offerings. On the positive side, many describe the breakfast as very good, varied and delicious with a few highlighting the opportunity to make fresh waffles as a delightful touch. Several reviews praise the breakfast for being hearty, extensive and inclusive of both sweet and savory options, ensuring there is something to satisfy all tastes. Fresh products and good quality coffee are also appreciated. Some reviewers specifically note the breakfast is nourishing and substantial.
However, the reviews also point out several areas for improvement. Numerous guests feel that the breakfast is basic with limited variety and sometimes subpar quality, especially given the price of €23, which many consider excessive. Issues like a small, cramped breakfast area in the basement, chaotic service and inadequate replenishment of items are recurrent themes. Some mention the lack of fresh fruits and dry pastries and find the assortment not up to the four-star hotel standard.
Overall, while the breakfast at 9Hotel Sablon is enjoyed by many for its taste and variety, there is a clear consensus that both the range of options and the service could be improved to better match the expectations set by the hotel's ambiance and price point.
Rooms
Located in a beautifully designed space, the rooms at 9Hotel Sablon have received a range of positive feedback from guests. A standout aspect is the spaciousness with multiple remarks appreciating the large, clean and well-decorated rooms. The modern decor, comfortable beds and well-equipped bathrooms also add to the charm. Guests found the rooms to be bright and pleasant, providing a cozy and functional environment with amenities such as coffee machines, ample storage and seating areas.
Despite minor drawbacks like occasional noise from thin walls and construction sites, the overall ambiance of the rooms is generally comfortable. Some guests noted issues like insufficient soundproofing, aging bathroom fixtures and intermittent cleanliness concerns. However, these seem to be exceptions rather than the norm.
The hotel's superior room features, such as large bay windows, individual temperature control and spa bathrooms, positively contributed to the guest experience. The comfort is further enhanced by thoughtful touches like Nespresso machines and comfortable bedding. Staff interactions, particularly during breakfast, also left a positive impression on guests.
In conclusion, while there are a few areas for improvement, the overall consensus suggests that 9Hotel Sablon offers spacious, modern and comfortable rooms that contribute to a pleasant stay.
Beds
'9Hotel Sablon' stands out for providing a highly praised sleep experience, often highlighted by guests for the exceptional quality of their beds and bedding. Reviews frequently mention the beds as being very comfortable, allowing for longer and restful sleep. The mattresses are repeatedly described as super comfortable and supportive, contributing to restful nights. Bedding, including pillows and linens, are often noted for their softness and high quality, enhancing the overall sleep experience.
Guests appreciate the hotel’s attention to comfort with clean and well-maintained linen and ample pillows adding to the pleasant stay. Despite a few mentions of the mattresses being too soft or the pillows too high for some, the overall consensus portrays the beds at 9Hotel Sablon as being of excellent quality. The combination of super cozy beds and top-notch bedding makes this hotel a top choice for travelers seeking a comfortable and restful stay.
Cleanliness
The reviews for 9Hotel Sablon primarily highlight the exceptional cleanliness of the hotel. Most guests found the rooms to be very clean, spacious and well-maintained. There was consistent praise for the immaculate condition of both the common areas and guest rooms with housekeeping frequently noted for their thorough and impeccable cleaning standards.
Guests appreciated the clean towels, sheets and the daily cleaning service that ensured spotless and comfortable accommodations. The overall environment was described as clean and welcoming, contributing to a pleasant stay. Regular mentions of well-decorated and nicely finished rooms further complemented the positive sentiments regarding cleanliness.
However, a few reviews did note some areas needing improvement, such as bathroom cleanliness and room ventilation. Issues like stains on curtains and bedding, dust on shelves and the overall state of some rooms were occasional concerns, implying that the consistency in cleaning could be enhanced.
In summary, 9Hotel Sablon is largely seen as a very clean and well-kept establishment with a few areas for potential improvement in maintaining uniform cleanliness standards across all rooms.
Staff
'9Hotel Sablon' consistently receives high praise for its exceptional staff. Guests frequently highlight the warm, welcoming atmosphere created by the team with many specifically mentioning friendly and helpful interactions. The reception staff, in particular, stand out for their attentiveness and efficiency, offering guests a friendly smile and local knowledge throughout their stay. Names such as Martina, Madeleine, Mikaela and Edouard are often applauded for their outstanding service and professionalism.
Many reviews emphasize the politeness and readiness of the staff to assist, making guests feel valued and well taken care of. The breakfast experience, while generally positive regarding staff friendliness, does occasionally face criticism for being understaffed or slow. Nonetheless, the overall sentiment remains overwhelmingly positive with guests appreciating the attentive and caring approach of the entire team.
A recurring theme is the exceptional hospitality at '9Hotel Sablon,' where the staff's friendly demeanor appears to be a significant contributor to guests' memorable stays. The blend of warm welcomes, attentive service and professional conduct ensures that the hotel's reputation for outstanding staff service remains well-deserved.
Wi-Fi
9Hotel Sablon offers complimentary Wi-Fi throughout its premises, including rooms and public areas. Guests can enjoy free internet access in the comfort of their rooms as well as in common spaces such as the lobby. The quality of the Wi-Fi has received mixed feedback with some guests finding the connection good, reliable and even perfect, while others experienced slow speeds and difficulty in connecting. Despite these inconsistencies in internet performance, the hotel provides additional perks like free coffee, tea and hot chocolate, which are available to all guests, making their stay a bit more pleasant.
Pool
The pool at 9Hotel Sablon receives varied feedback from guests, but overall, it is appreciated as a delightful feature of the hotel. Many guests describe it as a cozy, well-maintained spot that adds a touch of relaxation to their stay, especially when paired with the sauna. Despite its small size and occasional comments about it being cold or too cramped, the pool is widely praised for being clean, lovely and a pleasant place to unwind. The combination of the pool and sauna is often highlighted as a great bonus, providing a soothing retreat after a day of exploring the city. Families, especially, seem to enjoy the playful aspects and heated water of the pool, making it a fun yet relaxing experience. In addition to the pool itself, the overall wellness area is frequently mentioned as a standout feature, contributing significantly to a positive guest experience.
Family
Nestled in the heart of Brussels, 9Hotel Sablon has established itself as a favored destination for families seeking a blend of comfort and city exploration. The hotel's family rooms, particularly the spacious duplex suites, offer ample room for families of four, ensuring a comfortable stay. Guests have consistently praised these accommodations as ideal for families with enough space for children to move around freely.
A highlight for many families is the pool, which has been a hit with kids, providing an enjoyable respite after a day of sightseeing. Though some minor inconveniences were mentioned, such as the absence of slippers and insufficient storage space near the sink, these seem to be overshadowed by the overall positive experience.
The staff at 9Hotel Sablon are frequently described as friendly and welcoming, contributing to the overall pleasant atmosphere of the hotel. While there are some accessibility challenges, particularly for those with mobility scooters, the hotel's central location makes it a prime choice for exploring Brussels.
In conclusion, 9Hotel Sablon delivers a wonderful family vacation experience with its spacious family-oriented rooms and amenities that cater to both relaxation and activity, cementing its reputation as a go-to boutique hotel in Brussels.
4 Star
9Hotel Sablon positions itself as a four-star establishment, yet several reviews suggest it falls short of this standard. While the hotel boasts a refined and modern entrance that aligns with a higher-end experience, guests have voiced concerns about various aspects not meeting their expectations for a four-star rating.
Comments frequently highlight that the service level and quality do not correspond to the prices charged. Breakfast, for instance, has garnered critique for being exceedingly expensive at €23 and the variety offered is seen as insufficient. Additionally, issues such as problems with room keys and less-than-satisfactory room amenities detract from the guest experience.
Several guests noted that the overall ambience and decorative elements of the rooms lack the sophistication typically associated with four-star hotels. The bathroom facilities, in particular, were cited as an area needing improvement to better meet the claimed star rating.
In summary, while 9Hotel Sablon has the potential and some aspects of a four-star hotel, guest feedback indicates that several key areas require enhancement to fully justify its rating and pricing.
Business
9Hotel Sablon presents an excellent option for business travelers heading to Brussels. It boasts a convenient location that provides easy access for meetings, making it ideal for quick business trips or extended stays. The hotel features a small yet efficient workspace, well-suited to meet the needs of business visitors. Guests have praised the high-quality service tailored for business travelers and the four-star quality of the business-related equipment available.
The centrally located hotel offers good business facilities and is right next to a business center, enhancing its appeal for those on work trips. Overall, 9Hotel Sablon is noted for its high standards, making it a top choice for anyone needing a reliable and comfortable base in Brussels.
Accessible
9Hotel Sablon boasts a central and very well-located position, making it easy for guests to explore the surrounding area. The hotel is well-maintained and offers accessibility to key public transport options and is conveniently close to the central station. Although the hotel generally accommodates guests with disabilities, there were some challenges reported, such as difficulties navigating stairs and tunnels and an out-of-order elevator that could hinder mobility. The back apartment window allowing in light was a positive feature noted by guests. Despite being small, the premises remain accessible. However, it’s worth mentioning that Brussels, in general, poses some accessibility challenges, particularly for those using mobility scooters.
Heated Pool
The heated pool at 9Hotel Sablon is a noteworthy feature, appreciated for its massage jets and cozy, warm environment. Many guests found the pool to be very inviting and well-maintained, making it a pleasant spot for relaxation. The presence of sauna facilities further complements the experience. However, a few visitors noted issues such as occasional chlorine irritation and cleanliness concerns. Despite these minor drawbacks, the overall consensus highlights the heated indoor pool as a solid addition to the hotel's amenities.
Indoor Pool
Hidden beneath the charming 9Hotel Sablon lies a delightful wellness oasis, featuring a cozy indoor pool and a spa area that has garnered numerous positive mentions. Guests appreciate the well-maintained and clean facilities, describing the pool area as a pleasant retreat. The spa aspect with its inviting sauna, adds a nice extra touch to the overall experience, creating a serene escape in the heart of the city.
Though the pool is on the smaller side, it does not detract from its appeal; it remains a highlight for many, offering a refreshing dip complemented by a beautifully designed spa space. The pool's temperature can be a bit cool for some, but the heated pool option has received favorable comments from others. Free access to these amenities is a much-appreciated perk that enhances the stay.
The wellness area's popularity means it can get busy, but guests still find it an excellent addition to their visit, often vowing to return. The overall sentiment reflects satisfaction with the indoor pool and spa, making it a notable feature of 9Hotel Sablon.
Luxury
9Hotel Sablon is characterized by luxurious accommodations and high-level design. Guests frequently highlight the understated luxury of the hotel, made notable by its chic design elements and high quality throughout. The elegance of the interiors and the luxurious feel permeate every aspect, from the bedding to the common areas. Positioned just seven to ten minutes from the city center, it manages to provide a retreat that feels almost too perfect. Additionally, the nice little pool adds to the overall sense of indulgence, making for a truly refined stay.
Romantic
Nestled on a quiet side street from a top location, 9Hotel Sablon offers a beautifully serene escape, perfect for couples seeking a romantic getaway. The hotel's setting is notably intimate and cozy with an air of quiet relaxation permeating the property. Guests consistently highlight the extremely romantic rooms and the peaceful atmosphere. The inviting spa and very pleasant pool add to the overall sense of relaxation, making it an ideal spot for a tranquil retreat. Whether enjoying a peaceful moment in the jacuzzi or simply unwinding in the calming ambiance, this hotel promises a truly relaxing and romantic stay.
Yes, 9Hotel Sablon has pool(s) that belong to one or more of the following categories: Heated Pool, Indoor Pool.
No, a spa isn't available at 9Hotel Sablon.
Yes, 9Hotel Sablon welcomes dogs.
No, parking facilities aren't available at 9Hotel Sablon.