Renaissance Brussels Hotel
Please select your travel dates to see rates and availability
Info
Summary of reviewsRenaissance Brussels Hotel comes highly recommended, especially for its prime location in the European Quarter. Guests appreciate the hotel's central position, which is within a short walk to the European Parliament and other EU institutions and surrounded by vibrant neighborhoods filled with cafes, restaurants and bars. Public transportation options like the Brussels-Luxembourg train station and multiple metro and bus stops nearby make it easy to explore the city.
Breakfast at the hotel is generally regarded positively. The extensive variety caters to diverse tastes with a mix of hot and cold options, fresh ingredients and continental dishes. Despite some critiques on the price and occasional issues with food temperature, the quality and service make breakfast a highlight for many guests.
The hotel’s dining experience is noteworthy with its restaurant and bar praised for quality food, beautiful decor and a classy atmosphere. The service is frequently commended for its friendliness and attentiveness, although some guests find the menu choices limited and the prices somewhat high.
Rooms at the Renaissance Brussels Hotel receive mixed reviews. Positively, they are described as spacious, clean and comfortable with luxurious bedding and thoughtful amenities like fresh bottled water daily. The suites stand out for their size and appealing living spaces. However, there are mentions of outdated decor, maintenance issues and occasional cleanliness lapses.
Cleanliness in general is a strong point with guests often complimenting the well-maintained rooms and common areas. The pool and gym facilities are also highlighted for their cleanliness, although there are some complaints about inconsistent housekeeping and maintenance issues.
Staff at the hotel are mostly praised for their friendliness, helpfulness and professionalism. Reception and restaurant staff are particularly noted for their attentive service, though there are occasional mentions of unresponsive or slow service that need improvement.
The WiFi service receives mixed feedback, being described as generally good and free, but some guests encounter slow speeds and unreliable connections.
The gym is a standout feature with a spacious, well-equipped facility that appeals to fitness enthusiasts. The combination of the gym, pool and sauna forms a comprehensive wellness complex, though some guests note the gym closes too early.
The pool itself, while appreciated for its cleanliness and as a family-friendly feature, has some criticisms. Its temperature is often considered too cold and it can become crowded and noisy. There are also comments on the limited and inconvenient opening hours, along with maintenance issues.
Parking at the hotel is convenient and secure with an accessible underground garage. However, the high daily rates are a common complaint.
The hotel is family-friendly, offering suites and connecting rooms suitable for larger groups. The indoor swimming pool and amenities like child cribs add to its appeal for families. Nonetheless, there are mentions of room size inadequacies for families of three and occasional shortfalls in provided amenities.
Overall, the Renaissance Brussels Hotel enjoys a strong reputation thanks to its excellent location, quality dining, comfortable rooms and friendly staff, making it a solid choice for both business travelers and tourists exploring Brussels.
Categories
Breakfast at the hotel is generally regarded positively. The extensive variety caters to diverse tastes with a mix of hot and cold options, fresh ingredients and continental dishes. Despite some critiques on the price and occasional issues with food temperature, the quality and service make breakfast a highlight for many guests.
The hotel’s dining experience is noteworthy with its restaurant and bar praised for quality food, beautiful decor and a classy atmosphere. The service is frequently commended for its friendliness and attentiveness, although some guests find the menu choices limited and the prices somewhat high.
Rooms at the Renaissance Brussels Hotel receive mixed reviews. Positively, they are described as spacious, clean and comfortable with luxurious bedding and thoughtful amenities like fresh bottled water daily. The suites stand out for their size and appealing living spaces. However, there are mentions of outdated decor, maintenance issues and occasional cleanliness lapses.
Cleanliness in general is a strong point with guests often complimenting the well-maintained rooms and common areas. The pool and gym facilities are also highlighted for their cleanliness, although there are some complaints about inconsistent housekeeping and maintenance issues.
Staff at the hotel are mostly praised for their friendliness, helpfulness and professionalism. Reception and restaurant staff are particularly noted for their attentive service, though there are occasional mentions of unresponsive or slow service that need improvement.
The WiFi service receives mixed feedback, being described as generally good and free, but some guests encounter slow speeds and unreliable connections.
The gym is a standout feature with a spacious, well-equipped facility that appeals to fitness enthusiasts. The combination of the gym, pool and sauna forms a comprehensive wellness complex, though some guests note the gym closes too early.
The pool itself, while appreciated for its cleanliness and as a family-friendly feature, has some criticisms. Its temperature is often considered too cold and it can become crowded and noisy. There are also comments on the limited and inconvenient opening hours, along with maintenance issues.
Parking at the hotel is convenient and secure with an accessible underground garage. However, the high daily rates are a common complaint.
The hotel is family-friendly, offering suites and connecting rooms suitable for larger groups. The indoor swimming pool and amenities like child cribs add to its appeal for families. Nonetheless, there are mentions of room size inadequacies for families of three and occasional shortfalls in provided amenities.
Overall, the Renaissance Brussels Hotel enjoys a strong reputation thanks to its excellent location, quality dining, comfortable rooms and friendly staff, making it a solid choice for both business travelers and tourists exploring Brussels.
Luxury Hotel
Hotel Taking Steps Towards Sustainability
Hotel for Honeymoon
Family Friendly Hotel
Dog Friendly Hotel
Romantic Hotel
Hotel near Nightlife Spots
Hotel with Swimming Pool
Heated Pool Indoor Pool
Business Hotel
Hotel with Parking
Accessible Hotel
Hotel with Gym
4-Star Hotel
Hotel with Indoor Pool
Hotel with Heated Pool
Guest Reviews
The Renaissance Brussels Hotel is praised for its prime location, particularly for those with interests in the European Quarter. Nestled in a safe and quiet area, it is just a short walk from the European Parliament and other EU institutions. The hotel benefits from excellent public transportation links with the Brussels-Luxembourg train station and multiple metro and bus stops nearby, facilitating easy access to various parts of the city, including the city center. Guests appreciate the hotel's proximity to lively neighborhoods with plenty of cafes, restaurants and bars within walking distance. The location is convenient both for business travelers and tourists, offering a balance between a peaceful stay and closeness to major attractions. Whether on foot, via public transport or by taxi, the hotel's position affords guests quick and straightforward routes to explore Brussels, making it a highly recommended choice for a stay in the city.
The breakfast at the Renaissance Brussels Hotel garners varied opinions, though the general sentiment leans toward positive experiences. Guests consistently praise the breakfast for its variety and quality, highlighting the extensive and hearty offerings that cater to diverse tastes. Many found the breakfast to be delicious with a good mix of hot and cold options, fresh ingredients and high-quality products. The presence of continental dishes, fresh fruit and juices, as well as the ability to order additional items, adds to the appeal.
However, some guests felt that the breakfast, while good, could be improved in terms of exceptional offerings and variety. There were mentions of limited choices and a few criticisms of the food being the same each day. Issues with food temperature, such as cold 'hot items' and undercooked pastries, were noted by a minority.
A recurring theme in the reviews is the cost of breakfast with several guests considering it expensive for what was offered. Despite the price being a sticking point, the breakfast quality and variety were often appreciated, making for a generally enjoyable dining experience. The breakfast service was also commended with staff receiving positive remarks for their attentiveness and hospitality.
Overall, while there are areas for improvement, the breakfast at the Renaissance Brussels Hotel is largely seen as a highlight, offering a satisfying start to the day for many guests.
At the Renaissance Brussels Hotel, the dining experience generally garners favorable remarks from guests, highlighting both the quality of food and the ambiance. The restaurant serves nice food with particular praise for the delicious and well-prepared dishes. Many guests find the restaurant and bar to have beautiful decor and a classy atmosphere, contributing to an overall pleasant dining environment.
Service stands out as excellent with friendly and pleasant staff frequently mentioned, making the dining experience even more enjoyable. The bar, known for its delicious cocktails, is another highlight, especially noted as a wonderful spot to unwind in the evening.
While the food and service at both lunch and dinner receive commendation, some guests note that the menu choices in the restaurant are somewhat limited. The cost of dining can be perceived as high by a few, yet many believe the quality of food justifies the price. There are a few critiques regarding specific menu items, like the limited quality of the burger and fries and some negative comments about the restaurant being inattentive or expensive.
Overall, the restaurant and bar provide a warm and welcoming atmosphere with good food and excellent service that leaves most guests satisfied with their dining experience at the Renaissance Brussels Hotel.
The Renaissance Brussels Hotel has received a mixed array of reviews regarding the quality of its rooms. On a positive note, many guests appreciated the spacious, clean and comfortable rooms, describing them as luxurious, nicely decorated and well-equipped. Multiple mentions were made of quiet rooms and soundproofing, which are beneficial for rest and relaxation. Guests applauded the comfortable bedding and appreciated the thoughtful provision of fresh bottled water daily. The hotel's suites were particularly noted for their size and comfort with some featuring large beds and pleasant living spaces. The cleaning staff generally maintained high levels of cleanliness, ensuring rooms were spotless upon arrival.
However, there were several reported drawbacks. Some rooms were described as outdated with old-fashioned decor and furniture that needed improvement. Issues with cleanliness were also noted, including dusty environments and dirty dining areas. Several guests experienced maintenance problems such as broken windows, leaking showers and non-functional air conditioning. Instances of poorly managed room allocations, missing amenities and noisy environments were mentioned as well. The bathrooms also garnered mixed feedback with some being too small or outdated and others well-equipped but not well-maintained.
In summary, while the Renaissance Brussels Hotel offers spacious, comfortable and generally clean rooms that make for a pleasant stay, attention to maintaining modern decor and resolving maintenance issues would enhance the overall guest experience.
The beds at the Renaissance Brussels Hotel have garnered a variety of reviews with many guests highlighting the positive aspects of their sleeping experience. A significant number of guests found the beds to be very comfortable, offering a good sleep experience with cozy facilities and quality bedding. Phrases like "extremely comfortable beds," "super comfortable," and "perfect beds" were commonly mentioned, indicating a generally high level of satisfaction with the bedding and mattresses.
Some guests appreciated the large and spacious beds, describing them as big, king-size and perfect for a restful night. The comfort of the bedding was frequently highlighted with terms like "comfortable linens" and "top bedding" standing out. Many reviews also mentioned the comfort of both the beds and the overall room, suggesting a favorable environment for relaxation.
However, there were some negative notes regarding the beds. A few guests found the pillows to be too fluffy or the mattresses too soft for their liking. Complaints about the softness of the beds and uncomfortable sofa beds were also noted. Some guests mentioned specific issues such as a broken bed or a hard mattress that detracted from their experience.
In general, while there are occasional complaints about the beds being too soft or pillows too fluffy, the majority of the feedback points to a positive sleeping experience at the Renaissance Brussels Hotel with most guests praising the comfort and quality of the beds and bedding.
The Renaissance Brussels Hotel receives praise for its cleanliness and spacious rooms. Guests frequently describe the hotel as very clean with daily room cleaning often highlighted. The overall hygiene is deemed good with specific mentions of clean common areas, well-maintained facilities and impeccably clean rooms.
The pool and gym facilities are also noted for their cleanliness. However, some reviews indicate areas for improvement. A few guests have pointed out issues such as mold in bathrooms, dust in rooms and unclean dining areas. Other cleanliness concerns include dusty floors, dirty bathrooms and occasional maintenance oversights such as broken shower attachments and missing towels.
Housekeeping services were generally appreciated, but there were instances where room cleaning was reported as inconsistent. Some guests mentioned having to request cleaning services or encountering dusty areas and unemptied trash cans. Despite these occasional lapses, the majority of reviews reflect positively on the hotel's clean environment and good hygiene practices, making it a generally reliable choice for a hygienic stay in Brussels.
The staff at the Renaissance Brussels Hotel receive varied reviews from guests with a majority highlighting positive experiences. Many guests appreciated the friendly, helpful and welcoming attitude of the staff, described as kind, attentive, professional and competent. The reception staff is often praised for their efforts in ensuring a smooth check-in and for being accommodating and polite with particular commendation given to individual staff members such as Maxine. Restaurant and breakfast staff, as well as personnel at the pool and gym, were noted for their pleasantness and dedication even under challenging situations like COVID restrictions.
However, the reviews also reveal areas needing improvement. Some guests felt the staff were unresponsive, occasionally slow and in some instances, unhelpful and even rude. There are mentions of a need for better training and language skills for the staff to improve communication, as well as more consistent service quality across different departments.
Overall, while the hotel staff's warmth and helpfulness are highlighted as key strengths, the mixed feedback suggests there are occasional lapses in service that need addressing to enhance the guest experience consistently.
The Renaissance Brussels Hotel offers WiFi and parking for its guests with some mixed feedback on the WiFi service. While several reviews highlight the WiFi as good, free and well-functioning, others mention issues such as slow speeds, unreliable connections and initial internet problems upon arrival. Some guests appreciated the availability of WiFi in specific areas like the training room and overall, the WiFi service is accessible and clean. However, there are a few negative remarks about weak signals, limited access and problems with online check-in due to internet issues. Despite these setbacks, guests noted that the service was available and, at times, functioning well.
The Renaissance Brussels Hotel boasts an impressive gym that has left many guests praising its well-equipped and spacious facilities. The fitness center is noted for its good selection of modern equipment, making it a great place for a thorough workout. Many visitors appreciated the large size of the gym, which allows for a comfortable experience without feeling crowded.
The gym, in conjunction with the hotel's pool and sauna, forms a comprehensive wellness complex that many guests found delightful. The inside heated pool and the small but functional sauna added to the positive experience.
However, some guests mentioned areas for improvement. There were comments about the gym closing too early at 8 pm and a few noted the need for better maintenance in certain areas, such as addressing moldy walls. Others mentioned a slight inconvenience regarding accessibility and space, but these were relatively minor compared to the positive feedback.
Overall, the gym at Renaissance Brussels Hotel is a standout feature, providing a well-equipped and pleasant environment for fitness enthusiasts.
The pool at the Renaissance Brussels Hotel receives mixed feedback from guests. On the positive side, many guests find the pool to be a delightful feature, often describing it as nice, great and a wonderful bonus after a long day. Families appreciate the pool for its appeal to children and note that it is generally clean and well-maintained. The heated pool and accompanying sauna also add to its allure, providing a warm and relaxing environment.
However, there are several points of criticism. The pool's temperature is frequently mentioned as being on the colder side, which can be a downside for some visitors. Guests also note that the pool can become quite crowded and noisy, especially with children, making it less ideal for those seeking a tranquil swim. Additionally, the pool is managed by a third party, leading to limited and sometimes inconvenient opening hours, particularly for children who can only use it until 6pm.
The impact of COVID-19 restrictions is also evident with the necessity for advance reservations and the limited time slots (often just 30 minutes) adding to the frustration. The maintenance of the pool area has come under criticism too; some guests highlight issues such as water dripping from the ceiling along the corridor to the pool and overall poor maintenance towards the end of the day.
Overall, while the pool is a significant draw for many, there are several areas that could benefit from improved management and better maintenance.
The Renaissance Brussels Hotel offers convenient underground parking directly accessible from the hotel, which many guests find to be a significant advantage. The parking garage itself is spacious and ideal for those who need secure parking. There are also mentions of free parking spots near the hotel, adding to its appeal. However, several visitors have noted the parking rates as being quite high with some specific mentions of a 29 EUR daily fee. Despite the convenience, a few guests faced difficulties with parking access and navigation. Overall, the hotel provides ample parking facilities, but potential visitors should be prepared for the associated costs.
The Renaissance Brussels Hotel presents itself as a solid choice for families visiting the city. Guests frequently highlight its family-oriented approach with specific facilities designed to cater to children and their parents. The hotel offers family suites and connecting rooms that are particularly convenient for larger families. A point of appreciation is the variety of breakfast options, which is a hit among guests of all ages.
The indoor swimming pool is a beloved feature, especially for children, though some limitations on its availability for younger guests have been noted. Overall, the pool area, including a child-sized pool, receives praise for enhancing the family experience. Additionally, amenities such as a child crib and efficient baby bed setup add to the comfort of staying with younger children.
However, some areas need improvement. Guests mention that the room sizes can be inadequate for a family of three and there are occasional shortages in provided amenities such as towels and tea bags. The onsite experience can be mixed with some families noting poor pool experiences due to other guests' behavior and noisy beds.
Despite these minor setbacks, the hotel's staff is frequently commended for their helpfulness and multilingual capabilities, contributing positively to the overall family stay. Activities like table tennis add to the family-friendly ambiance, making the Renaissance Brussels Hotel a commendable choice for a family vacation in the heart of Brussels.
The Renaissance Brussels Hotel is ideally situated for those looking to explore the vibrant nightlife in the area. Guests have praised the hotel's proximity to a variety of chic bars and restaurants, mentioning that many of these spots are within walking distance. The personalized and attentive service provided by the hotel staff enhances the overall experience, making evenings spent at the hotel bar cozy and enjoyable.
Visitors have highlighted the wonderful cocktail bar available in the evening, providing a perfect setting for a relaxing aperitif or late-night bar fare. Additionally, the guest-friendly atmosphere and exceptional, heartfelt service add to the allure of staying at this well-located establishment.
Aside from the nightlife, the hotel's amenities, including great pool and gym facilities, contribute to a trendy lifestyle that guests appreciate. While one review mentioned inflexibility with the restaurant menu, the wealth of dining options nearby makes this a minor drawback in an otherwise exceptional experience.
Renaissance Brussels Hotel boasts a number of positive aspects, including a beautiful design and a great fitness center. Its quiet location provides a serene atmosphere for guests and the hotel restaurant is praised for serving nice food. The rooms are described as quite spacious with comfortable bedding and correct furnishings, which contribute to a generally pleasant stay. Additionally, many reviews note that the hotel offers good facilities and is considered good value for money with an affordable price point for a four-star establishment.
However, there are several critical points regarding the hotel's four-star rating. Numerous reviews express disappointment, suggesting that the hotel's standard does not align with what is typically expected from a four-star hotel. Guests have remarked that the facilities and services, including breakfast options, are insufficient or underwhelming for this category. Some reviews specifically mention experiences of false advertising related to amenities like the pool and a general sentiment that the luxury brief is not fitting. Thus, while the Renaissance Brussels Hotel has several favorable attributes, it appears to fall short in meeting the full expectations of a four-star rating for a number of guests.
Situated in the heart of Brussels' business district and in close proximity to the European Parliament, the Renaissance Brussels Hotel emerges as an ideal destination for business travelers. The hotel is not only perfectly positioned between old Brussels and other charming locales but also offers high value for money with its extensive business amenities.
The hotel features spacious meeting rooms and a well-equipped business center, making it a great venue for meetings and conferences. Guests appreciate the good reception staff and the professional service center staff, ensuring a seamless experience from check-in to check-out. The establishment's clean rooms, great breakfast options and available swimming pool add to the overall comfort, while good coffee options provide the needed boost for busy days.
Despite an occasional issue with internet connectivity during check-in, the Renaissance Brussels Hotel stands out with its business-oriented services and facilities, making it a perfect choice for business travel.
Renaissance Brussels Hotel offers a commendable level of accessibility, making it a suitable choice for travelers with disabilities. Guests frequently praised the easily accessible underground parking, the seamless accessibility of both the train station and various hotel facilities including the pool and gym. The rooms designed for accessibility were described as spacious, clean and convenient, ensuring a comfortable stay.
The establishment's prime location near the center of Brussels further adds to its appeal by providing accessible grounds and surroundings. Double rooms were noted to be well-suited for those with disabilities and the hotel also provides handicap accessible business services. Despite some minor issues such as cleaning room accessibility and certain amenities needing upkeep, the overall experience for guests with disabilities was positive due to the hotel's excellent facilities.
The Renaissance Brussels Hotel boasts a consistently heated indoor pool that receives numerous positive mentions from its guests. Visitors appreciate the warm water, seeing it as a relaxing feature, especially after a busy day. The pool's temperature is generally praised with some describing it as lovely and very good. While access to the pool is a highlighted benefit, there are occasional remarks about crowding and rare instances of the pool not being heated to its usual standard. Overall, the warm, inviting pool stands out as a significant and enjoyable amenity for guests.
The indoor pool at the Renaissance Brussels Hotel receives generally positive reviews for its features and amenities. Guests frequently praised the heated pool, noting its perfect temperature and pleasant swimming experience. The facilities are often described as nice and well-maintained with the pool being a highlight for many. Some guests found the pool and sauna to be phenomenal, adding to the overall satisfaction.
However, there are a few concerns mentioned. Some guests felt that the pool could be crowded and didn't have enough space. Additionally, access to the pool can sometimes be restricted due to limited availability and the necessity of booking time slots. A couple of comments also pointed out that the pool area could be dated and that heating issues had been experienced.
Despite these minor issues, the indoor pool at the Renaissance Brussels Hotel remains a well-regarded amenity, contributing positively to the overall guest experience.
The Renaissance Brussels Hotel offers an inviting atmosphere for honeymooners seeking a memorable experience in the heart of Brussels, a vibrant European city. Guests have enjoyed a perfect honeymoon stay, highlighted by thoughtful touches such as room decorations specially arranged for the young bride and groom. The hotel features a spacious pool, catering to those looking to relax and unwind, though the indoor pool is on the smaller side. Additionally, families can appreciate the convenience of a family room, making the hotel a suitable choice for various needs. Overall, Renaissance Brussels Hotel blends thoughtful service and practical amenities for honeymooners looking to celebrate their love.
The Renaissance Brussels Hotel offers a charming romantic getaway characterized by thoughtful services and a pleasant atmosphere. Guests praise the comfortable essentials provided during their stay, enhancing the overall experience. The hotel's decor is described as lovely with a particularly inviting lobby adorned with fresh elements. For those seeking relaxation, the well-equipped spa and sauna are notable highlights. Despite some opinions that the setting might not be overly romantic, the general sentiment reflects an appealing environment for a romantic weekend. The ease of access to features like the 11th floor further adds to the convenience and satisfaction of the guests.
The Renaissance Brussels Hotel is highly regarded for its dog-friendly facilities and services. Guests appreciate the pet-friendly policy that extends to all areas of the hotel, ensuring dogs feel welcome throughout their stay. The hotel staff are described as friendly and accommodating, which adds to the positive experience for both pets and their owners. Rooms specifically designed for guests with dogs are available, making it convenient for those traveling with their four-legged friends. Some guests mentioned the daily rate for dogs, which points to an additional cost but reflects the hotel's commitment to maintaining a pet-friendly environment. Overall, the Renaissance Brussels Hotel stands out as a comfortable and accommodating choice for travelers with dogs, ensuring a hassle-free stay.
Location Show Map
Location
Breakfast
However, some guests felt that the breakfast, while good, could be improved in terms of exceptional offerings and variety. There were mentions of limited choices and a few criticisms of the food being the same each day. Issues with food temperature, such as cold 'hot items' and undercooked pastries, were noted by a minority.
A recurring theme in the reviews is the cost of breakfast with several guests considering it expensive for what was offered. Despite the price being a sticking point, the breakfast quality and variety were often appreciated, making for a generally enjoyable dining experience. The breakfast service was also commended with staff receiving positive remarks for their attentiveness and hospitality.
Overall, while there are areas for improvement, the breakfast at the Renaissance Brussels Hotel is largely seen as a highlight, offering a satisfying start to the day for many guests.
Dinner
Service stands out as excellent with friendly and pleasant staff frequently mentioned, making the dining experience even more enjoyable. The bar, known for its delicious cocktails, is another highlight, especially noted as a wonderful spot to unwind in the evening.
While the food and service at both lunch and dinner receive commendation, some guests note that the menu choices in the restaurant are somewhat limited. The cost of dining can be perceived as high by a few, yet many believe the quality of food justifies the price. There are a few critiques regarding specific menu items, like the limited quality of the burger and fries and some negative comments about the restaurant being inattentive or expensive.
Overall, the restaurant and bar provide a warm and welcoming atmosphere with good food and excellent service that leaves most guests satisfied with their dining experience at the Renaissance Brussels Hotel.
Rooms
However, there were several reported drawbacks. Some rooms were described as outdated with old-fashioned decor and furniture that needed improvement. Issues with cleanliness were also noted, including dusty environments and dirty dining areas. Several guests experienced maintenance problems such as broken windows, leaking showers and non-functional air conditioning. Instances of poorly managed room allocations, missing amenities and noisy environments were mentioned as well. The bathrooms also garnered mixed feedback with some being too small or outdated and others well-equipped but not well-maintained.
In summary, while the Renaissance Brussels Hotel offers spacious, comfortable and generally clean rooms that make for a pleasant stay, attention to maintaining modern decor and resolving maintenance issues would enhance the overall guest experience.
Beds
Some guests appreciated the large and spacious beds, describing them as big, king-size and perfect for a restful night. The comfort of the bedding was frequently highlighted with terms like "comfortable linens" and "top bedding" standing out. Many reviews also mentioned the comfort of both the beds and the overall room, suggesting a favorable environment for relaxation.
However, there were some negative notes regarding the beds. A few guests found the pillows to be too fluffy or the mattresses too soft for their liking. Complaints about the softness of the beds and uncomfortable sofa beds were also noted. Some guests mentioned specific issues such as a broken bed or a hard mattress that detracted from their experience.
In general, while there are occasional complaints about the beds being too soft or pillows too fluffy, the majority of the feedback points to a positive sleeping experience at the Renaissance Brussels Hotel with most guests praising the comfort and quality of the beds and bedding.
Cleanliness
The pool and gym facilities are also noted for their cleanliness. However, some reviews indicate areas for improvement. A few guests have pointed out issues such as mold in bathrooms, dust in rooms and unclean dining areas. Other cleanliness concerns include dusty floors, dirty bathrooms and occasional maintenance oversights such as broken shower attachments and missing towels.
Housekeeping services were generally appreciated, but there were instances where room cleaning was reported as inconsistent. Some guests mentioned having to request cleaning services or encountering dusty areas and unemptied trash cans. Despite these occasional lapses, the majority of reviews reflect positively on the hotel's clean environment and good hygiene practices, making it a generally reliable choice for a hygienic stay in Brussels.
Staff
However, the reviews also reveal areas needing improvement. Some guests felt the staff were unresponsive, occasionally slow and in some instances, unhelpful and even rude. There are mentions of a need for better training and language skills for the staff to improve communication, as well as more consistent service quality across different departments.
Overall, while the hotel staff's warmth and helpfulness are highlighted as key strengths, the mixed feedback suggests there are occasional lapses in service that need addressing to enhance the guest experience consistently.
Wi-Fi
Gym
The gym, in conjunction with the hotel's pool and sauna, forms a comprehensive wellness complex that many guests found delightful. The inside heated pool and the small but functional sauna added to the positive experience.
However, some guests mentioned areas for improvement. There were comments about the gym closing too early at 8 pm and a few noted the need for better maintenance in certain areas, such as addressing moldy walls. Others mentioned a slight inconvenience regarding accessibility and space, but these were relatively minor compared to the positive feedback.
Overall, the gym at Renaissance Brussels Hotel is a standout feature, providing a well-equipped and pleasant environment for fitness enthusiasts.
Pool
However, there are several points of criticism. The pool's temperature is frequently mentioned as being on the colder side, which can be a downside for some visitors. Guests also note that the pool can become quite crowded and noisy, especially with children, making it less ideal for those seeking a tranquil swim. Additionally, the pool is managed by a third party, leading to limited and sometimes inconvenient opening hours, particularly for children who can only use it until 6pm.
The impact of COVID-19 restrictions is also evident with the necessity for advance reservations and the limited time slots (often just 30 minutes) adding to the frustration. The maintenance of the pool area has come under criticism too; some guests highlight issues such as water dripping from the ceiling along the corridor to the pool and overall poor maintenance towards the end of the day.
Overall, while the pool is a significant draw for many, there are several areas that could benefit from improved management and better maintenance.
Parking
Family
The indoor swimming pool is a beloved feature, especially for children, though some limitations on its availability for younger guests have been noted. Overall, the pool area, including a child-sized pool, receives praise for enhancing the family experience. Additionally, amenities such as a child crib and efficient baby bed setup add to the comfort of staying with younger children.
However, some areas need improvement. Guests mention that the room sizes can be inadequate for a family of three and there are occasional shortages in provided amenities such as towels and tea bags. The onsite experience can be mixed with some families noting poor pool experiences due to other guests' behavior and noisy beds.
Despite these minor setbacks, the hotel's staff is frequently commended for their helpfulness and multilingual capabilities, contributing positively to the overall family stay. Activities like table tennis add to the family-friendly ambiance, making the Renaissance Brussels Hotel a commendable choice for a family vacation in the heart of Brussels.
Nightlife
Visitors have highlighted the wonderful cocktail bar available in the evening, providing a perfect setting for a relaxing aperitif or late-night bar fare. Additionally, the guest-friendly atmosphere and exceptional, heartfelt service add to the allure of staying at this well-located establishment.
Aside from the nightlife, the hotel's amenities, including great pool and gym facilities, contribute to a trendy lifestyle that guests appreciate. While one review mentioned inflexibility with the restaurant menu, the wealth of dining options nearby makes this a minor drawback in an otherwise exceptional experience.
4 Star
However, there are several critical points regarding the hotel's four-star rating. Numerous reviews express disappointment, suggesting that the hotel's standard does not align with what is typically expected from a four-star hotel. Guests have remarked that the facilities and services, including breakfast options, are insufficient or underwhelming for this category. Some reviews specifically mention experiences of false advertising related to amenities like the pool and a general sentiment that the luxury brief is not fitting. Thus, while the Renaissance Brussels Hotel has several favorable attributes, it appears to fall short in meeting the full expectations of a four-star rating for a number of guests.
Business
The hotel features spacious meeting rooms and a well-equipped business center, making it a great venue for meetings and conferences. Guests appreciate the good reception staff and the professional service center staff, ensuring a seamless experience from check-in to check-out. The establishment's clean rooms, great breakfast options and available swimming pool add to the overall comfort, while good coffee options provide the needed boost for busy days.
Despite an occasional issue with internet connectivity during check-in, the Renaissance Brussels Hotel stands out with its business-oriented services and facilities, making it a perfect choice for business travel.
Accessible
The establishment's prime location near the center of Brussels further adds to its appeal by providing accessible grounds and surroundings. Double rooms were noted to be well-suited for those with disabilities and the hotel also provides handicap accessible business services. Despite some minor issues such as cleaning room accessibility and certain amenities needing upkeep, the overall experience for guests with disabilities was positive due to the hotel's excellent facilities.
Heated Pool
Indoor Pool
However, there are a few concerns mentioned. Some guests felt that the pool could be crowded and didn't have enough space. Additionally, access to the pool can sometimes be restricted due to limited availability and the necessity of booking time slots. A couple of comments also pointed out that the pool area could be dated and that heating issues had been experienced.
Despite these minor issues, the indoor pool at the Renaissance Brussels Hotel remains a well-regarded amenity, contributing positively to the overall guest experience.
Honeymoon
Romantic
Dog Friendly
Yes, Renaissance Brussels Hotel has pool(s) that belong to one or more of the following categories: Heated Pool, Indoor Pool.
No, a spa isn't available at Renaissance Brussels Hotel.
Yes, Renaissance Brussels Hotel welcomes dogs.
Yes, parking facilities are available at Renaissance Brussels Hotel.
Yes, Renaissance Brussels Hotel has a gym.
Location Show Map
More Options
