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Summary of reviewsHoliday Inn Express South Burlington - Downtown by IHG is widely praised for its prime location, offering easy access to the airport, interstate and various local attractions. It's conveniently positioned near shopping malls, grocery stores and numerous dining options with the added benefit of free parking making it a practical choice for both leisure and business travelers. Guests frequently commend the hotel's cleanliness and modern, comfortable rooms, which are often described as well-equipped with amenities such as microwaves and refrigerators. The positive feedback extends to the accommodating and helpful staff, who often go out of their way to ensure a pleasant stay.
However, the breakfast service receives mixed reviews. While some guests appreciate the hot and plentiful options, others find the offerings minimal and lacking in variety. The breakfast can sometimes present logistical challenges with items not being replenished regularly. On the hygiene front, rooms are generally deemed extremely clean, but some common areas and facilities have been reported as needing better maintenance.
Comfortable beds, mostly praised for their support and coziness, contribute to a good night's sleep for many, although there are occasional complaints about firmness and wear. The hotel strikes a balance between affordability and basic comfort, making it a reliable, budget-friendly option for travelers. Despite some isolated criticisms regarding staff inconsistency and occasional dated furnishings, Holiday Inn Express South Burlington - Downtown by IHG overall provides clean, convenient accommodation with a welcoming atmosphere. Show more
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Categories
Hotel for Honeymoon
Family Friendly Hotel
Dog Friendly Hotel
Business Hotel
Cheap Hotel
Accessible Hotel
Hotel with Gym
3-Star Hotel
Room Types
Standard King Room with Sofa BedThe unit has 2 beds.
Standard Room with Two Queen BedsThe unit offers 2 beds.
Standard RoomThe unit offers 1 bed.
Standard King RoomThe unit offers 1 bed.
Standard King Room with Mobility Accessible TubThe unit offers 1 bed.
Standard Queen Room with Two Queen Beds and Mobility Accessible TubThe unit offers 2 beds.
Executive King Room - Hearing Accessible - Non-SmokingThe unit has 1 bed.
Twin Room - Mobility AccessThe unit has 2 beds.
One-Bedroom King SuiteThe unit offers 2 beds.
Queen Room - Disability AccessThe unit has 2 beds.
Guest Reviews
7.2
Good
Location
Holiday Inn Express South Burlington - Downtown by IHG boasts an excellent location that consistently garners praise from its guests. Situated conveniently near both the airport and the interstate, it offers easy access for travelers, especially those flying out of Burlington. The hotel is well-placed for quick trips to the city center and the University of Vermont, making it a versatile choice for various travel needs.
Guests appreciate its proximity to shopping malls, grocery stores and a variety of dining options with some lauding the convenience of having Walgreens and a supermarket right behind the hotel. The area's walkability is another strong point with many attractions, including concert venues like Higher Ground, easily accessible on foot.
The hotel is also recognized for its strategic location close to downtown and the highway, allowing visitors to explore Burlington and its environs without hassle. Free parking adds to the convenience, making it a practical choice for both leisure and business travelers.
Overall, Holiday Inn Express South Burlington - Downtown by IHG stands out for its prime location, cleanliness and friendly staff, providing a comfortable and accessible base for exploring the area.
Breakfast
Visitors to Holiday Inn Express South Burlington - Downtown by IHG have had varied experiences with the breakfast offered at the hotel. While some guests appreciated the hot and plentiful food options that included self-serve waffles, others found the breakfast to be minimal and lacking in variety. The breakfast hours cater to both early risers and those who prefer a later start, running from 7-9 AM on weekdays and 8-10 AM on weekends.
Despite complimentary breakfast being a feature, many guests noted the absence of some key breakfast staples such as fresh fruit, yogurt and protein options like meat and hard-boiled eggs. Some guests also reported that the breakfast selections were not replenished regularly, leading to a 'first come, first served' scenario.
For those staying during the Covid-19 pandemic, the breakfast shifted to a grab-and-go format, which included items like muffins and granola bars. However, this offering received mixed reviews with some guests describing the food as substandard and unappetizing, even encountering issues like moldy fruit.
Overall, while the breakfast might suffice for some, many guests felt it could be improved with more variety and healthier options.
Rooms
Holiday Inn Express South Burlington - Downtown by IHG features a spectrum of room conditions that generally lean positive with many patrons highlighting the cleanliness and comfort of their accommodations. The rooms are frequently described as modern, recently renovated and well-equipped with amenities such as microwaves and refrigerators. Guests consistently appreciated the comfortable beds and spacious layouts in many rooms.
However, the reviews indicate some inconsistencies. While many visitors praised the updated decor and well-maintained spaces, others encountered dated and worn furnishings, particularly noting issues with carpets and lacking functionality like more electrical outlets or small tables. The quietness and good repair of rooms were commonly mentioned, but some pointed out noise problems due to non-soundproof connecting doors.
Despite some grievances about occasional lack of thorough cleaning and a dated overall facility, the rooms are largely seen as very clean, comfortable and offering good value, especially when booked in advance through promotional rates. Overall, Holiday Inn Express South Burlington - Downtown by IHG appears to deliver pleasant and convenient accommodation for most of its visitors.
Beds
Visitors to Holiday Inn Express South Burlington - Downtown by IHG have shared varying experiences regarding the comfort of the beds. Many guests have praised the beds for being very comfortable, often highlighting the comfort of memory foam pillow top mattresses. Several reviews noted the presence of large and comfy beds, suggesting a restful night's sleep for many. However, not all feedback was positive. Some guests mentioned that the beds were much too firm or noted that the mattresses felt mushy with a valley in the middle, indicating they were worn out and in need of replacement. There were also mentions of beds not being as expected in size, which led to a cramped experience for some. While the overall consensus leans towards comfort, there are clearly areas that could benefit from some updates to enhance the sleeping experience for all visitors.
Cleanliness
Holiday Inn Express South Burlington - Downtown by IHG largely earns high marks for its cleanliness and comfort based on guest reviews. Visitors consistently describe their rooms as extremely clean, well-maintained and comfortable, highlighting features such as comfortable beds and spacious rooms. Many guests mention a positive experience with the hotel's housekeeping staff, noting clean bathrooms and beautifully furnished spaces. Additionally, the establishment's quiet and peaceful environment, combined with its convenient location close to amenities, adds to its appeal.
While the cleanliness of individual rooms is often praised, there are noted concerns about common areas and certain facilities. Some guests report issues such as dirty carpets, a musty smell and areas needing a deep clean. These comments suggest a need for updates and better maintenance in specific parts of the hotel. Despite these drawbacks, the overall impression remains positive with the cleanliness of private rooms and the helpfulness of the staff leaving a lasting favorable impression.
Staff
The staff at Holiday Inn Express South Burlington - Downtown by IHG frequently receives praise for their friendliness and helpfulness. Guests often describe the front desk personnel as nice, professional and accommodating. Several reviews highlight the courteous and attentive service with specific mentions of staff members like Shanette and Suzanette for being particularly helpful. The staff's ability to provide excellent recommendations and assistance with transportation and lost luggage is appreciated by many.
However, there are occasional criticisms concerning inconsistent hospitality. Some guests encountered unfriendly or inattentive staff and a few noted a lack of knowledge about local amenities and hotel payment facilities. Despite these isolated incidents, the majority of reviews emphasize a positive experience with many guests expressing overall satisfaction with the level of customer service provided.
Overall, the general impression is that the staff at Holiday Inn Express South Burlington - Downtown by IHG is dedicated to ensuring a pleasant stay, contributing significantly to the hotel's welcoming atmosphere.
3 Star
Holiday Inn Express South Burlington - Downtown by IHG is well-regarded for its practical convenience, making it a good place to rest overnight, especially for travelers on the road. It boasts a great location, adding to its appeal as a reliable choice for those passing through. Guests highlight its good value, appreciating the balance between affordability and basic comfort. While it's not a luxurious destination, the hotel provides essential amenities that suffice for a short stay. Some travelers express that the price could be seen as high for a non-luxury hotel and note that it may not meet the standards of other LaQuinta establishments nationwide. Overall, it serves as a functional and budget-friendly option for short-term stays.
No, Holiday Inn Express South Burlington - Downtown by IHG doesn't have any pool.
No, a spa isn't available at Holiday Inn Express South Burlington - Downtown by IHG.
Yes, Holiday Inn Express South Burlington - Downtown by IHG welcomes dogs.
No, parking facilities aren't available at Holiday Inn Express South Burlington - Downtown by IHG.
Yes, Holiday Inn Express South Burlington - Downtown by IHG has a gym.