Pousada Laguna Hotel
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Summary of reviewsPousada Laguna Hotel enjoys an excellent beachfront location directly across from Praia do Foguete, offering easy access to serene sands and beautiful sea views. The hotel is strategically situated between Cabo Frio and Arraial do Cabo, making it a convenient base for exploring both areas. Guests particularly appreciate its tranquil and family-friendly environment with facilities catering well to children and a peaceful atmosphere that allows for nighttime beach outings.
The breakfast at Pousada Laguna Hotel is often praised for its variety and quality with many guests enjoying the delicious, well-served self-service style meals. While the breakfast generally earns high marks, some guests note areas for improvement like repetitive menus and issues with food freshness and service organization.
Dinner at the hotel's restaurant receives mixed feedback. Many guests find the meals delicious and reasonably priced, especially enjoying seafood dishes. However, consistency in food quality and service efficiency is a concern with reports of tough meat, cold dishes and slow service detracting from some guests' experiences.
Room accommodations are spacious and come with spectacular sea views, whirlpool bathtubs and terraces, making them suitable for relaxation. However, maintenance and cleanliness issues like cockroaches, mold, musty odors and faulty appliances are commonly reported. Despite these drawbacks, the generous room sizes and beautiful views are well-appreciated.
Cleanliness hits both high and low notes; many guests laud the hotel for its impeccable upkeep of rooms and common areas like pools and bathrooms. Yet, issues like dirty floors, cockroaches and unclean utensils persist, indicating the need for improved maintenance practices.
Staff at Pousada Laguna Hotel are generally described as polite, friendly and helpful with particular commendations for certain individuals who enhance the guest experience. However, there are consistent reports of unfriendliness and lack of training among some staff members, impacting the overall service quality.
Wi-Fi accessibility is another critical area with reliable service mainly available in common areas. Guests often face weak and inconsistent internet connectivity in their rooms, leading to inconvenience especially for those needing constant online access.
The pool facilities are a high point, appreciated for their size and the presence of heated and children's pools, which contribute to a family-friendly environment. While maintenance issues occasionally arise, the overall pool experience remains positive.
The beach adjacent to the hotel is highly praised for its beauty and quiet ambiance, ideal for relaxation and family vacations. Though the waves can be rough, limiting swimming, the peaceful setting and the hotel's beachfront amenities enhance the seaside experience.
Bed comfort receives varied reviews with many guests enjoying the clean, spacious and comfortable beds. However, inconsistency with mattress comfort and the quality of pillows is a noted concern, impacting the sleeping experience for some.
Overall, Pousada Laguna Hotel offers a remarkable beachfront location with family-friendly amenities, spacious rooms and appealing pools, though improvements in maintenance, cleanliness and service consistency are needed to fully satisfy all guests.
Categories
The breakfast at Pousada Laguna Hotel is often praised for its variety and quality with many guests enjoying the delicious, well-served self-service style meals. While the breakfast generally earns high marks, some guests note areas for improvement like repetitive menus and issues with food freshness and service organization.
Dinner at the hotel's restaurant receives mixed feedback. Many guests find the meals delicious and reasonably priced, especially enjoying seafood dishes. However, consistency in food quality and service efficiency is a concern with reports of tough meat, cold dishes and slow service detracting from some guests' experiences.
Room accommodations are spacious and come with spectacular sea views, whirlpool bathtubs and terraces, making them suitable for relaxation. However, maintenance and cleanliness issues like cockroaches, mold, musty odors and faulty appliances are commonly reported. Despite these drawbacks, the generous room sizes and beautiful views are well-appreciated.
Cleanliness hits both high and low notes; many guests laud the hotel for its impeccable upkeep of rooms and common areas like pools and bathrooms. Yet, issues like dirty floors, cockroaches and unclean utensils persist, indicating the need for improved maintenance practices.
Staff at Pousada Laguna Hotel are generally described as polite, friendly and helpful with particular commendations for certain individuals who enhance the guest experience. However, there are consistent reports of unfriendliness and lack of training among some staff members, impacting the overall service quality.
Wi-Fi accessibility is another critical area with reliable service mainly available in common areas. Guests often face weak and inconsistent internet connectivity in their rooms, leading to inconvenience especially for those needing constant online access.
The pool facilities are a high point, appreciated for their size and the presence of heated and children's pools, which contribute to a family-friendly environment. While maintenance issues occasionally arise, the overall pool experience remains positive.
The beach adjacent to the hotel is highly praised for its beauty and quiet ambiance, ideal for relaxation and family vacations. Though the waves can be rough, limiting swimming, the peaceful setting and the hotel's beachfront amenities enhance the seaside experience.
Bed comfort receives varied reviews with many guests enjoying the clean, spacious and comfortable beds. However, inconsistency with mattress comfort and the quality of pillows is a noted concern, impacting the sleeping experience for some.
Overall, Pousada Laguna Hotel offers a remarkable beachfront location with family-friendly amenities, spacious rooms and appealing pools, though improvements in maintenance, cleanliness and service consistency are needed to fully satisfy all guests.
Inn with Rooms With Jacuzzi / Hot-tub
Beachfront Inn
Inn near The Beach
Inn with Swimming Pool
Heated Pool Children's Pool Outdoor Pool
Accessible Inn
3-Star Inn
Inn with Outdoor Pool
Inn with Children's Pool
Inn with Heated Pool
Guest Reviews
The Pousada Laguna Hotel boasts an enviable beachfront location that many guests find ideal for a tranquil and family-friendly getaway. Located directly across from the beautiful and quiet Praia do Foguete, it offers easy access to the sand and sea, making it a perfect spot for those who love beach activities. Guests appreciate its strategic positioning, as it is conveniently situated between downtown Cabo Frio and Arraial do Cabo, making it a great base for exploring these areas.
The hotel is particularly praised for being family-oriented with excellent facilities for children and a safe, peaceful environment. The proximity to the beach allows for easy beach access, which guests find particularly practical for night-time beach outings. Moreover, the location is highlighted as excellent for enjoying the best beaches while avoiding the hustle and bustle of busier city areas.
While the hotel’s location is highly rated by most guests, a few note that it is somewhat remote, requiring a car or Uber to access shops and city centers. Despite this, the overall sentiment points to a perfect spot for relaxation and enjoyment, complemented by beautiful views and convenient beach access.
Guests also commend the inn’s structure, cleanliness and helpful staff. Positive mentions include the spacious and comfortable rooms, delicious breakfast and good facilities such as the pool and children’s area. Though some may find the location a bit isolated, the peaceful setting and the proximity to major tourist spots create a unique appeal for those seeking serenity by the ocean.
The breakfast experience at Pousada Laguna Hotel has elicited a mix of feedback from guests. Many reviews highlight a variety of positive points, such as a great breakfast with lots of options and a wide variety that makes it awesome to start the day. Guests frequently praised the rich, wonderful, delicious and well-served breakfast offerings with particular appreciation for the self-service style and excellent quality of the food. Fresh fruits, tasty meals and a satisfying overall experience were common themes among the positive remarks.
However, not all reviews were glowing. Several guests found the breakfast disappointing, citing issues like limited options, repetitive menus, weak coffee and sometimes even stale bread and unfresh fruits. The breakfast timing and organization also seemed to leave room for improvement with remarks about delayed replenishments and chaotic settings.
Overall, while the breakfast at Pousada Laguna Hotel often receives high praise for its variety and quality, there are noticeable areas where guest satisfaction could be improved to provide a consistently pleasant start to the day for all visitors.
Pousada Laguna Hotel's dining experience has garnered mixed reviews. On the positive side, many guests enjoyed the meals, describing the food as delicious, wonderful and exceeding expectations. The breakfast received praise for being delightful and very good, although some described it as reasonable. The restaurant offers a diverse menu with good meal options for lunch and dinner and many guests found the prices to be fair and affordable. A few guests highlighted specific dishes, such as seafood entrees and well-presented meals at fair prices, as particularly enjoyable.
However, there are several areas of concern. Some guests felt that the food quality was inconsistent with instances of poorly made dishes, tough meat and items arriving either cold or reheated. There were also complaints about limited menu options and food taking too long to arrive. Instances of dirty plates and lack of courtesy from restaurant employees also detracted from the dining experience for some visitors. Additionally, certain specific dishes, like the "Picanha," left some guests disappointed due to their poor taste and texture.
Overall, while many guests found the food at Pousada Laguna Hotel to be tasty and well-priced, there were notable issues with service efficiency and consistency in food quality. It appears the dining experience could vary significantly depending on the day and specific dishes ordered.
'Pousada Laguna Hotel' offers a range of accommodations that vary in terms of maintenance and comfort. The rooms are generally praised for being spacious and offering clean bed linens. Many visitors noted the spectacular sea views from certain rooms, along with the relaxing whirlpool bathtubs and inviting terraces. The cleaning staff seems to maintain the rooms well in some cases, resulting in clean and organized spaces.
Despite these positives, there are several recurring issues. Guests frequently reported cockroaches and mold in the rooms, pointing to inadequate pest control and maintenance. Some rooms give off a musty odor and suffer from poor lighting, while others have deficient air conditioning and faulty mini-fridges. Complaints also include uncomfortable and hard beds, noisy environments near the restaurant and broken shower heads.
Families might find the hotel’s structure and facilities suitable with ample space and amenities for children. However, the rooms facing the sidewalk can be noisy and lack privacy, as they rely on curtains to obscure clear glass doors. Additionally, the tight spaces in some rooms make it difficult for larger groups.
On the whole, while 'Pousada Laguna Hotel' provides generous room sizes and beautiful views, guests should be prepared for potential issues with room maintenance and cleanliness. Those planning a stay should consider these factors to ensure a comfortable visit.
Pousada Laguna Hotel offers a mixed experience when it comes to their beds, drawing a range of feedback from guests. On the brighter side, many guests appreciated the cleanliness of the bed linens and highlighted the beds as being spacious, soft and ultimately very comfortable. The size of the beds was frequently noted with some guests particularly enjoying the large, luxurious feel. Clean bedding and satisfactory mattresses also contributed to a number of guests' comfort.
However, the hotel seems to struggle with consistency. Several reviews pointed out that some beds were too old, springy or hard, leading to discomfort. In particular, a number of guests found the mattresses either too soft or uncomfortable, sometimes with an uneven or tilted sleeping surface. Additionally, the pillows received their share of critiques, described as low-quality, hard or even having an unpleasant smell.
On the other hand, beds in some rooms were described as enormous and luxurious and the overall comfort level was praised by some guests. While some rooms seemed to provide a notably peaceful sleeping experience, other reviews mentioned issues such as dirty sheets, unpleasant smells and even beds causing discomfort due to poor maintenance.
The general consensus indicates that while Pousada Laguna Hotel has potential with its bed offerings, there's a significant variance in guest experiences, likely depending on the specific room and bed condition. Regular upkeep and more consistent quality control could enhance the sleeping experience for future guests.
Pousada Laguna Hotel garners mixed reviews when it comes to cleanliness. On the positive side, numerous guests praised the hotel for its cleanliness with words like 'impeccable,' 'clean,' and 'well-maintained' frequently used. Clean rooms, bed linens and bathrooms were often highlighted and some reviewers appreciated the daily cleaning services and well-kept facilities, such as the clean pool and sauna areas.
However, there are a considerable number of criticisms regarding insufficient and inconsistent cleaning standards. Several guests reported finding cockroaches in their rooms, dirty floors and poorly maintained pool areas. Issues like dirty utensils, unclean bathrooms and a general lack of thorough cleaning were repeatedly mentioned. Some rooms had a musty odor and the presence of insects, dusty floors and stained curtains contributed to a less favorable impression.
Despite the mixed feedback, certain aspects like the hotel's location, spacious rooms and comfortable accommodations received commendations. However, the inconsistency in cleanliness and reports of unhygienic conditions indicate a need for improvement in maintenance and cleaning practices to enhance overall guest satisfaction.
The guest reviews reveal a mixed but mostly positive picture of the staff at Pousada Laguna Hotel. Many guests praised the team for their excellent service, politeness and attentiveness, particularly highlighting individuals like Mrs. Sandra and the morning staff members. Words such as friendly, helpful and proactive were frequently used with several noting that the staff went out of their way to assist guests during check-in and check-out.
However, there were consistent reports of unfriendliness and a lack of hospitality from some staff members. A few guests mentioned that the staff seemed demotivated, overwhelmed and at times, even rude. Communication issues and a lack of training were also pointed out, affecting the overall guest experience negatively. Despite these drawbacks, the staff's general presentation and their effort to maintain good service and amenities were well-appreciated by many. Overall, it seems that while there are areas for improvement, especially in consistency and training, the staff at Pousada Laguna Hotel often strive to create a welcoming environment for their guests.
The Pousada Laguna Hotel offers a charming setting for guests, but when it comes to Wi-Fi, the reviews paint a mixed picture. While some guests noted that Wi-Fi is accessible and works well in common areas such as the reception, pool and dining areas, its performance in the rooms is a different story.
Consistently mentioned throughout the reviews is the weak and unreliable Wi-Fi signal in the guest rooms. Many guests reported that the internet often drops or doesn't work at all in their rooms, leading them to venture to common areas to get online. The signal was described as very weak with slow speeds and frequent disconnections, making it challenging to use for communication or basic browsing.
For those who need constant connectivity, especially international travelers looking to stay in touch with loved ones, this could be a significant inconvenience. Some guests appreciated the multiple networks available, but the need to reconnect frequently was pointed out as a drawback. Despite some mentions of "good Wi-Fi" and the service being "prompt," these positive notes seem limited to specific areas and may not reflect the experience throughout the entire hotel.
In summary, while the Pousada Laguna Hotel seems to provide satisfactory Wi-Fi service in specific communal spaces, the in-room Wi-Fi connectivity leaves much to be desired. If strong and consistent internet access is essential, it's worth considering these aspects before booking.
Pousada Laguna Hotel features a variety of swimming facilities that largely receive positive feedback from guests. Many visitors highlight the pool as a major attraction, describing it as great, wonderful and excellent. The heated pools are particularly appreciated with several mentions of their comfort and relaxation benefits. The children's pool also garners favorable comments, indicating that the property is family-friendly with ample outdoor space for kids to enjoy.
The common areas and external facilities are often complemented for being well-maintained and well-structured, enhancing the overall experience. However, there are some concerns around cleanliness in the pool area. A portion of the reviews points out issues such as cloudy water, dirt and maintenance needs. Reports of broken tiles and flooring, as well as sporadic instances of pool closures or renovations, suggest that there may be room for improvement in upkeep.
Despite these drawbacks, the general consensus is that the pool area is a pleasant and enjoyable feature of the Pousada Laguna Hotel with many guests highlighting its positive aspects and substantial size, making it a captivating part of their stay.
The beach near Pousada Laguna Hotel garners high praise from guests for its stunning beauty and convenient beachfront location. Many highlight its perfect setting for a beach vacation, marked by calm, empty stretches of sand that are ideal for families seeking relaxation. Although the waves in front of the pousada can be quite rough, making it less suitable for swimming, the location remains spectacular, offering beautiful and clean surroundings.
Praia do Foguete, directly accessible from the hotel, is especially appreciated for its peaceful ambiance and strong waves that attract surfers. Guests also enjoy the pleasant daily walk to the beach and the hotel's beachfront amenities, like chairs and tables, which enhance their seaside experience. Even though there's no beach service provided, the natural allure of the clean and often deserted beach compels many to return.
Additionally, the proximity to Arraial and Praia do Forte provides more options for exploring nearby beaches, adding to the overall appeal. With its excellent beach structure, family-friendly environment and breathtaking sea views, Pousada Laguna Hotel offers a superior coastal experience right in front of a truly amazing beach.
Pousada Laguna Hotel, a budget-friendly three-star establishment, offers a good cost-benefit ratio, making it ideal for vacationing families. The hotel is noted for its comfortable and spacious rooms, which, combined with various amenities and services, create a welcoming family atmosphere. Many find it perfect for children and families aiming to save on accommodation while spending more on sightseeing and other activities.
In comparison to other stays and inns, the hotel meets the three-star value-for-money threshold, though it may not align with international standards or the typical expectations for a three-star rating. Despite some management and organizational shortcomings, particularly in employee training, it provides a basic yet complete experience with deluxe suite options and self-catering facilities. The hotel does not quite match up to other three-star hotels globally but holds its ground when compared to similar local establishments. The overall chaotic but caring atmosphere typical of resorts at this level is present, ensuring families have a pleasant stay without breaking the bank.
The Pousada Laguna Hotel offers rooms equipped with amenities such as whirlpool bathtubs, hot tubs and jacuzzis, designed for relaxation. Many guests appreciated these features, mentioning how relaxing and comfortable the whirlpool bathtubs were. The rooms also include pleasant additions like hammocks, enhancing the overall experience.
However, there are several concerns highlighted by guests. Common issues include dirty jacuzzis and hot tubs with some bathtubs not being cleaned properly. The alignment of the jets in the whirlpool tubs is frequently cited as problematic, making the tubs difficult to use for some guests. Additionally, the jacuzzi faucets are not clearly labeled, complicating the adjustment of water temperature. Some guests also noted that the whirlpool tubs appear too large for the bathroom space, creating further inconvenience.
While the intention behind these amenities is commendable, there are clear areas for improvement to ensure a consistently positive experience.
Pousada Laguna Hotel offers generally positive accessibility features for guests with disabilities. Many reviews highlight that the hotel is very accessible overall with specific mentions of accessible bathrooms, rooms and a restaurant. Families find the location easy to reach and favorable, especially with its close proximity to the beach, which is also easily accessible.
Cleanliness is a strong point with many employees ensuring clean rooms and facilities. The hotel features spacious deluxe rooms, ideal for family vacations. However, some areas could benefit from improvement, such as the absence of emergency phones in rooms and a lack of certain amenities like face towels, shampoo and conditioner. Additionally, there is no ramp for better wheelchair access and the pool's cleanliness has been questioned.
Despite these drawbacks, the hotel positions itself as a good option for families with children, including infants, though there’s feedback suggesting that more services and amenities should be made attractive to fully support all guests, especially those with babies.
The Pousada Laguna Hotel offers an impressive array of facilities tailored for family enjoyment, especially for those with young children. The hotel's amenities include several well-maintained and well-loved children's pools, though it's worth noting that one particular pool tends to be on the colder side due to its shaded location. The heated pool is a highlight and is highly praised by guests.
The leisure areas specifically designed for children are highly appreciated, offering a variety of spaces like a toy room, a game room and a spacious internal patio. Both indoor and outdoor play areas are well-maintained and equipped with toys, ensuring that young guests are entertained throughout their stay. There are also saltwater pools and great family entertainment areas, providing ample opportunities for outdoor activities and fun.
The playgrounds are particularly noted for their quality and appeal, making the hotel an excellent choice for families traveling with children. The presence of a lifeguard adds an extra layer of safety, allowing parents to relax while their children enjoy the facilities. Overall, the infrastructure and amenities dedicated to children are a stand-out feature of the Pousada Laguna Hotel, making it an ideal destination for family-friendly vacations.
Pousada Laguna Hotel offers a heated pool which is frequently praised by guests. Reviewers highlighted the pool as an excellent and wonderful feature with some describing it as an additional attraction of the hotel. The pool’s large size and its suitability for children were also noted positively. Guests appreciated that the heated pool allows for use regardless of colder weather, making it a favorable amenity. While the pool maintenance and cleanliness generally received good feedback, a few guests mentioned instances of the water being colder than expected. Overall, the heated pool is regarded as a significant and enjoyable part of the guest experience at Pousada Laguna Hotel.
The outdoor pools at Pousada Laguna Hotel receive mixed feedback from guests but lean more towards the positive side. Many reviews highlight the cleanliness and warmth of the pools with specific mentions of them being heated and large in size. Guests often remark on the well-maintained condition of both the adult and children's pools, which include toys for kids and even ambient sound to enhance the experience. Families, in particular, appreciate the pool area, noting that their children loved it and found it to be a great space for family activities. The hotel's location, right in front of a beautiful beach, adds to the appeal of the pool area.
However, some guests did find issues, such as the pool being slightly dirty at times and undergoing renovation work, which affected its availability. There were also comments about the pool being a little cold or not receiving enough sunlight. Despite these drawbacks, the overall impression of the pool facilities remains positive, indicating a generally enjoyable experience for those who use them.
Pousada Laguna Hotel boasts a prime beachfront location that consistently receives praise from its guests. Situated right in front of the sea, the convenience of stepping barefoot onto the sand is one of the key highlights. The view of the beach from the hotel provides a serene backdrop for a relaxing stay and the spectacular water and excellent, clean sea enhance the overall experience. Guests appreciate the hotel’s good beach structure, including the provision of beach umbrellas and chairs, which makes enjoying the beautiful beachfront even more convenient.
The hotel’s strategic location right on the beach allows for easy access and is perfect for those who wish to savor the seaside ambiance. However, it is noted that the beach in front is not suitable for swimming due to rough waves, but the mesmerizing view and the ability to observe the tranquil, empty beach compensate for this. Despite occasional issues like the lack of phone signal, the wonderful, beautiful beachfront location and excellent service on the sand make Pousada Laguna Hotel a desirable destination for beach lovers.
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Location
The hotel is particularly praised for being family-oriented with excellent facilities for children and a safe, peaceful environment. The proximity to the beach allows for easy beach access, which guests find particularly practical for night-time beach outings. Moreover, the location is highlighted as excellent for enjoying the best beaches while avoiding the hustle and bustle of busier city areas.
While the hotel’s location is highly rated by most guests, a few note that it is somewhat remote, requiring a car or Uber to access shops and city centers. Despite this, the overall sentiment points to a perfect spot for relaxation and enjoyment, complemented by beautiful views and convenient beach access.
Guests also commend the inn’s structure, cleanliness and helpful staff. Positive mentions include the spacious and comfortable rooms, delicious breakfast and good facilities such as the pool and children’s area. Though some may find the location a bit isolated, the peaceful setting and the proximity to major tourist spots create a unique appeal for those seeking serenity by the ocean.
Breakfast
However, not all reviews were glowing. Several guests found the breakfast disappointing, citing issues like limited options, repetitive menus, weak coffee and sometimes even stale bread and unfresh fruits. The breakfast timing and organization also seemed to leave room for improvement with remarks about delayed replenishments and chaotic settings.
Overall, while the breakfast at Pousada Laguna Hotel often receives high praise for its variety and quality, there are noticeable areas where guest satisfaction could be improved to provide a consistently pleasant start to the day for all visitors.
Dinner
However, there are several areas of concern. Some guests felt that the food quality was inconsistent with instances of poorly made dishes, tough meat and items arriving either cold or reheated. There were also complaints about limited menu options and food taking too long to arrive. Instances of dirty plates and lack of courtesy from restaurant employees also detracted from the dining experience for some visitors. Additionally, certain specific dishes, like the "Picanha," left some guests disappointed due to their poor taste and texture.
Overall, while many guests found the food at Pousada Laguna Hotel to be tasty and well-priced, there were notable issues with service efficiency and consistency in food quality. It appears the dining experience could vary significantly depending on the day and specific dishes ordered.
Rooms
Despite these positives, there are several recurring issues. Guests frequently reported cockroaches and mold in the rooms, pointing to inadequate pest control and maintenance. Some rooms give off a musty odor and suffer from poor lighting, while others have deficient air conditioning and faulty mini-fridges. Complaints also include uncomfortable and hard beds, noisy environments near the restaurant and broken shower heads.
Families might find the hotel’s structure and facilities suitable with ample space and amenities for children. However, the rooms facing the sidewalk can be noisy and lack privacy, as they rely on curtains to obscure clear glass doors. Additionally, the tight spaces in some rooms make it difficult for larger groups.
On the whole, while 'Pousada Laguna Hotel' provides generous room sizes and beautiful views, guests should be prepared for potential issues with room maintenance and cleanliness. Those planning a stay should consider these factors to ensure a comfortable visit.
Beds
However, the hotel seems to struggle with consistency. Several reviews pointed out that some beds were too old, springy or hard, leading to discomfort. In particular, a number of guests found the mattresses either too soft or uncomfortable, sometimes with an uneven or tilted sleeping surface. Additionally, the pillows received their share of critiques, described as low-quality, hard or even having an unpleasant smell.
On the other hand, beds in some rooms were described as enormous and luxurious and the overall comfort level was praised by some guests. While some rooms seemed to provide a notably peaceful sleeping experience, other reviews mentioned issues such as dirty sheets, unpleasant smells and even beds causing discomfort due to poor maintenance.
The general consensus indicates that while Pousada Laguna Hotel has potential with its bed offerings, there's a significant variance in guest experiences, likely depending on the specific room and bed condition. Regular upkeep and more consistent quality control could enhance the sleeping experience for future guests.
Cleanliness
However, there are a considerable number of criticisms regarding insufficient and inconsistent cleaning standards. Several guests reported finding cockroaches in their rooms, dirty floors and poorly maintained pool areas. Issues like dirty utensils, unclean bathrooms and a general lack of thorough cleaning were repeatedly mentioned. Some rooms had a musty odor and the presence of insects, dusty floors and stained curtains contributed to a less favorable impression.
Despite the mixed feedback, certain aspects like the hotel's location, spacious rooms and comfortable accommodations received commendations. However, the inconsistency in cleanliness and reports of unhygienic conditions indicate a need for improvement in maintenance and cleaning practices to enhance overall guest satisfaction.
Staff
However, there were consistent reports of unfriendliness and a lack of hospitality from some staff members. A few guests mentioned that the staff seemed demotivated, overwhelmed and at times, even rude. Communication issues and a lack of training were also pointed out, affecting the overall guest experience negatively. Despite these drawbacks, the staff's general presentation and their effort to maintain good service and amenities were well-appreciated by many. Overall, it seems that while there are areas for improvement, especially in consistency and training, the staff at Pousada Laguna Hotel often strive to create a welcoming environment for their guests.
Wi-Fi
Consistently mentioned throughout the reviews is the weak and unreliable Wi-Fi signal in the guest rooms. Many guests reported that the internet often drops or doesn't work at all in their rooms, leading them to venture to common areas to get online. The signal was described as very weak with slow speeds and frequent disconnections, making it challenging to use for communication or basic browsing.
For those who need constant connectivity, especially international travelers looking to stay in touch with loved ones, this could be a significant inconvenience. Some guests appreciated the multiple networks available, but the need to reconnect frequently was pointed out as a drawback. Despite some mentions of "good Wi-Fi" and the service being "prompt," these positive notes seem limited to specific areas and may not reflect the experience throughout the entire hotel.
In summary, while the Pousada Laguna Hotel seems to provide satisfactory Wi-Fi service in specific communal spaces, the in-room Wi-Fi connectivity leaves much to be desired. If strong and consistent internet access is essential, it's worth considering these aspects before booking.
Pool
The common areas and external facilities are often complemented for being well-maintained and well-structured, enhancing the overall experience. However, there are some concerns around cleanliness in the pool area. A portion of the reviews points out issues such as cloudy water, dirt and maintenance needs. Reports of broken tiles and flooring, as well as sporadic instances of pool closures or renovations, suggest that there may be room for improvement in upkeep.
Despite these drawbacks, the general consensus is that the pool area is a pleasant and enjoyable feature of the Pousada Laguna Hotel with many guests highlighting its positive aspects and substantial size, making it a captivating part of their stay.
Beach
Praia do Foguete, directly accessible from the hotel, is especially appreciated for its peaceful ambiance and strong waves that attract surfers. Guests also enjoy the pleasant daily walk to the beach and the hotel's beachfront amenities, like chairs and tables, which enhance their seaside experience. Even though there's no beach service provided, the natural allure of the clean and often deserted beach compels many to return.
Additionally, the proximity to Arraial and Praia do Forte provides more options for exploring nearby beaches, adding to the overall appeal. With its excellent beach structure, family-friendly environment and breathtaking sea views, Pousada Laguna Hotel offers a superior coastal experience right in front of a truly amazing beach.
3 Star
In comparison to other stays and inns, the hotel meets the three-star value-for-money threshold, though it may not align with international standards or the typical expectations for a three-star rating. Despite some management and organizational shortcomings, particularly in employee training, it provides a basic yet complete experience with deluxe suite options and self-catering facilities. The hotel does not quite match up to other three-star hotels globally but holds its ground when compared to similar local establishments. The overall chaotic but caring atmosphere typical of resorts at this level is present, ensuring families have a pleasant stay without breaking the bank.
Rooms with Jacuzzi / Hot-Tub
However, there are several concerns highlighted by guests. Common issues include dirty jacuzzis and hot tubs with some bathtubs not being cleaned properly. The alignment of the jets in the whirlpool tubs is frequently cited as problematic, making the tubs difficult to use for some guests. Additionally, the jacuzzi faucets are not clearly labeled, complicating the adjustment of water temperature. Some guests also noted that the whirlpool tubs appear too large for the bathroom space, creating further inconvenience.
While the intention behind these amenities is commendable, there are clear areas for improvement to ensure a consistently positive experience.
Accessible
Cleanliness is a strong point with many employees ensuring clean rooms and facilities. The hotel features spacious deluxe rooms, ideal for family vacations. However, some areas could benefit from improvement, such as the absence of emergency phones in rooms and a lack of certain amenities like face towels, shampoo and conditioner. Additionally, there is no ramp for better wheelchair access and the pool's cleanliness has been questioned.
Despite these drawbacks, the hotel positions itself as a good option for families with children, including infants, though there’s feedback suggesting that more services and amenities should be made attractive to fully support all guests, especially those with babies.
Children's Pool
The leisure areas specifically designed for children are highly appreciated, offering a variety of spaces like a toy room, a game room and a spacious internal patio. Both indoor and outdoor play areas are well-maintained and equipped with toys, ensuring that young guests are entertained throughout their stay. There are also saltwater pools and great family entertainment areas, providing ample opportunities for outdoor activities and fun.
The playgrounds are particularly noted for their quality and appeal, making the hotel an excellent choice for families traveling with children. The presence of a lifeguard adds an extra layer of safety, allowing parents to relax while their children enjoy the facilities. Overall, the infrastructure and amenities dedicated to children are a stand-out feature of the Pousada Laguna Hotel, making it an ideal destination for family-friendly vacations.
Heated Pool
Outdoor Pool
However, some guests did find issues, such as the pool being slightly dirty at times and undergoing renovation work, which affected its availability. There were also comments about the pool being a little cold or not receiving enough sunlight. Despite these drawbacks, the overall impression of the pool facilities remains positive, indicating a generally enjoyable experience for those who use them.
Beachfront
The hotel’s strategic location right on the beach allows for easy access and is perfect for those who wish to savor the seaside ambiance. However, it is noted that the beach in front is not suitable for swimming due to rough waves, but the mesmerizing view and the ability to observe the tranquil, empty beach compensate for this. Despite occasional issues like the lack of phone signal, the wonderful, beautiful beachfront location and excellent service on the sand make Pousada Laguna Hotel a desirable destination for beach lovers.
Yes, Pousada Laguna Hotel has pool(s) that belong to one or more of the following categories: Heated Pool, Children's Pool, Outdoor Pool.
No, a spa isn't available at Pousada Laguna Hotel.
No, Pousada Laguna Hotel doesn't allow dogs.
No, parking facilities aren't available at Pousada Laguna Hotel.
No, Pousada Laguna Hotel doesn't have a gym.
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