Akel House Hotel
Cartagena de Indias
10.42331300,
-75.54438300
,
Barrio Getsemaní – Calle De Las Maravillas 30 83
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Summary of reviewsAkel House Hotel in Cartagena is highly regarded for its exceptional location in the vibrant Getsemaní neighborhood. Guests appreciate its close proximity to major attractions like the historic walled city, San Felipe Castle, as well as numerous bars, restaurants and nightclubs. Despite being in a lively area, the hotel offers a quiet retreat, situated on a peaceful street that ensures tranquility for its visitors.
The complimentary breakfast provided by the hotel is generally well-received for its delicious and fresh offerings, particularly enjoyed on the scenic rooftop terrace with beautiful views. However, some guests have noted a lack of variety and early service end time which could inconvenience late risers. Nonetheless, the breakfast is appreciated for its healthy options and taste.
The rooms at Akel House Hotel are spacious, comfortable and kept impeccably clean with regular mentions of their effective air conditioning—an essential feature in the warm climate of Cartagena. While the rooms are generally well-equipped and bright, some guests have suggested that the decor and certain amenities could benefit from updates. Noise can be an issue especially in street-facing rooms, but the maintenance staff is responsive to any complaints.
Cleanliness is a significant strength of Akel House Hotel, consistently praised by guests. The hotel's housekeeping and reception teams are commended for their efficiency in maintaining high standards. Despite occasional isolated issues, the hotel maintains a hygienic and well-kept environment.
The staff at Akel House Hotel receive consistent accolades for their friendly, helpful and attentive service. The receptionists and housekeeping team, in particular, are noted for their politeness and dedication, making guests feel welcomed and well-catered to throughout their stay. The owners also actively ensure that guests have a pleasant experience by adding personal touches to their service.
While the wifi service at the hotel is somewhat inconsistent—working well in some areas and less so in others—it does not majorly detract from the overall guest experience. The pool, though small, is seen as a refreshing and well-maintained feature, ideal for cooling off in Cartagena's heat. It is particularly appreciated by families, despite occasional mentions of it becoming crowded and noisy.
The hotel is also considered very family-friendly, offering spacious accommodations and a safe, peaceful environment close to the city's attractions. The beds are generally described as comfortable, contributing to a restful stay, though some guests have experienced issues with bed quality and comfort.
In summary, Akel House Hotel combines a fantastic location, friendly staff and clean, comfortable accommodations to provide a pleasant stay. With a few improvements in breakfast variety, room updates and wifi consistency, the hotel could further enhance its guest experience.
Categories
The complimentary breakfast provided by the hotel is generally well-received for its delicious and fresh offerings, particularly enjoyed on the scenic rooftop terrace with beautiful views. However, some guests have noted a lack of variety and early service end time which could inconvenience late risers. Nonetheless, the breakfast is appreciated for its healthy options and taste.
The rooms at Akel House Hotel are spacious, comfortable and kept impeccably clean with regular mentions of their effective air conditioning—an essential feature in the warm climate of Cartagena. While the rooms are generally well-equipped and bright, some guests have suggested that the decor and certain amenities could benefit from updates. Noise can be an issue especially in street-facing rooms, but the maintenance staff is responsive to any complaints.
Cleanliness is a significant strength of Akel House Hotel, consistently praised by guests. The hotel's housekeeping and reception teams are commended for their efficiency in maintaining high standards. Despite occasional isolated issues, the hotel maintains a hygienic and well-kept environment.
The staff at Akel House Hotel receive consistent accolades for their friendly, helpful and attentive service. The receptionists and housekeeping team, in particular, are noted for their politeness and dedication, making guests feel welcomed and well-catered to throughout their stay. The owners also actively ensure that guests have a pleasant experience by adding personal touches to their service.
While the wifi service at the hotel is somewhat inconsistent—working well in some areas and less so in others—it does not majorly detract from the overall guest experience. The pool, though small, is seen as a refreshing and well-maintained feature, ideal for cooling off in Cartagena's heat. It is particularly appreciated by families, despite occasional mentions of it becoming crowded and noisy.
The hotel is also considered very family-friendly, offering spacious accommodations and a safe, peaceful environment close to the city's attractions. The beds are generally described as comfortable, contributing to a restful stay, though some guests have experienced issues with bed quality and comfort.
In summary, Akel House Hotel combines a fantastic location, friendly staff and clean, comfortable accommodations to provide a pleasant stay. With a few improvements in breakfast variety, room updates and wifi consistency, the hotel could further enhance its guest experience.
Hotel Taking Steps Towards Sustainability
Family Friendly Hotel
Hotel with Swimming Pool
Outdoor Pool
Hotel with Free Wi-Fi
Small Hotel
3-Star Hotel
Hotel with Outdoor Pool
About Akel House Hotel
License: 51832
Guest Reviews
Location
Set in the heart of Getsemaní, the hotel provides easy access to Cartagena's main attractions, allowing guests to explore the city’s rich historical and cultural offerings by foot. Many notable spots, including Plaza de Trinidad and the clock tower, are just a short stroll away, making it ideal for sightseeing and enjoying the local nightlife. Guests find the location extremely practical and safe with everything from cozy cafes to bustling markets within a comfortable walking distance.
The combination of an outstanding location, friendly and attentive staff and well-maintained facilities makes Akel House Hotel a great choice for travelers looking to immerse themselves in the culture and history of Cartagena while enjoying a peaceful and comfortable stay.
Breakfast
However, some guests have pointed out that the breakfast lacks variety with the same options being served daily. This repetition has made the breakfast experience feel monotonous for those staying for extended periods. Despite the simplicity and limited choices, the breakfast is generally appreciated for its taste and the healthy options available, such as fresh fruits, scrambled eggs, toast and juices.
The service during breakfast receives mixed reviews. While many guests praise the friendly and attentive staff, there are occasional mentions of less positive interactions. The breakfast service ends relatively early at 9 a.m., which could be inconvenient for those who prefer to sleep in.
In summary, the breakfast at Akel House Hotel is well-received for its delicious and fresh offerings, especially enjoyed on the rooftop terrace. Nonetheless, there's room for improvement in terms of variety and service timing to enhance the overall guest experience.
Rooms
The furniture and facilities, though functional and adequate for a short stay, could use updating according to some reviews. The simplistic decor might be seen as underwhelming and some rooms lacked certain amenities like mini-fridges, blackout curtains or full-length mirrors. Besides, noise can be a concern, particularly for street-facing rooms or those near common areas like the pool.
Several guests noted issues such as unpleasant smells, noisy air conditioning units and occasional problems with hot water. On the brighter side, the maintenance staff appears responsive and the rooms are generally described as bright and well-lit. Rooms are consistent with providing a peaceful and restful environment despite some minor issues.
Overall, Akel House Hotel delivers a comfortable and clean stay, though certain areas could benefit from modern touches and better soundproofing to enhance the guest experience fully.
Beds
Cleanliness
Staff
The reception staff, in particular, stand out for their politeness and professionalism, delivering a smooth check-in experience and courteously handling inquiries. Specific staff members such as Alex and Rafa are mentioned for their exceptional friendliness and dedication. The hotel owners also play an active role in ensuring guests have a pleasant stay with personal touches and assistance noted in several reviews.
Overall, the service at Akel House Hotel is characterized by genuine care and attention, making guests feel comfortable and well-catered to throughout their stay.
Wi-Fi
Pool
However, there are mentions of the pool being neglected or not as clean as expected with some guests noting its cloudy appearance and lack of maintenance. The limited size also means it fills up quickly and some guests found it impractical for swimming. Areas around the pool could be better maintained and the ambiance is sometimes hampered by minimal service and noise.
Nevertheless, for many, the pool remains a delightful extra, perfect for a quick dip or to enjoy the end of the day. Its design and pleasant atmosphere make it a popular, if imperfect, part of the Akel House Hotel experience.
Family
While there were a few mentions of limited breakfast options and occasional oversights in service, the overall experience for families remains very positive. The staff is frequently highlighted for their kindness and attentiveness, creating a welcoming environment for all guests.
The hotel's location is another strong point, being both peaceful and conveniently close to tourist attractions. This allows families to explore nearby sites and enjoy a variety of dining options without hassle. In summary, Akel House Hotel appears to be a great place for families, offering a friendly atmosphere, spacious accommodations and a convenient location.
Outdoor Pool
Guests appreciate the pleasant and well-kept surroundings of the pool area. However, some visitors have noted that the pool does not receive direct sunlight and there have been occasional issues with the water's clarity and cleanliness. Despite these minor drawbacks, the pool is generally regarded as a nice and refreshing feature of the hotel. The common kitchen area adjacent to the pool could benefit from an update and caution is advised due to potentially dangerous edges around the pool.
Overall, the outdoor pool at Akel House Hotel is a valued amenity that provides a comfortable and enjoyable experience, making it a highlight, particularly during hot weather.
Yes, Akel House Hotel has pool(s) that belong to one or more of the following categories: Outdoor Pool.
No, a spa isn't available at Akel House Hotel.
No, Akel House Hotel doesn't allow dogs.
No, parking facilities aren't available at Akel House Hotel.
No, Akel House Hotel doesn't have a gym.
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