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Hotel Capilla del Mar

Cartagena de Indias , Cra 1 No. 8 -12, Bocagrande (Show on Map)

8.5

Very Good

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Summary of reviewsHotel Capilla del Mar, located in Cartagena's Bocagrande area, is renowned for its exceptional location, making it a favored spot for travelers. The hotel's positioning directly across from the beach offers stunning sea views and easy access to sandy shores. Guests appreciate the proximity to essential amenities such as pharmacies, restaurants and shopping centers and the short taxi ride to Cartagena's historic center. Despite being in a bustling area, the hotel provides a tranquil environment, enhancing its appeal for both leisure and nightlife.

Breakfast at Hotel Capilla del Mar receives high praise for its variety and quality. The buffet is described as plentiful and diverse, including fresh fruits, varied breads, cereals and made-to-order omelets. While minor criticisms exist, such as occasional lack of variety and small dining area constraints, the overall feedback is positive with guests enjoying the rich and complete breakfast provided.

Dining at the hotel showcases a mix of highs and lows. While the quality and abundance of the food, especially at the San Marino restaurant, are highlighted, there are mentions of repetitive menus and average taste in some dishes. Small portions and high prices are also noted. Despite these issues, the friendly service and diverse menu enhance the dining experience.

The rooms at Hotel Capilla del Mar are spacious, comfortable and often come with stunning ocean views. Guests appreciate the cleanliness, modern amenities and well-maintained facilities. However, issues with air conditioning, noise and occasional musty smells are mentioned. Overall, the spaciousness and cleanliness ensure a comfortable stay.

Cleanliness is a standout feature of the hotel with facilities described as very clean and modern. Housekeeping is highly praised for maintaining high standards, attending to guests' needs promptly. Minor exceptions in some areas do not overshadow the overall impeccable cleanliness.

The staff at Hotel Capilla del Mar are frequently commended for their friendliness, attentiveness and willingness to go above and beyond for guests. Despite minor language barriers and occasional indifferent interactions, the staff's dedication significantly contributes to the hotel's welcoming atmosphere.

Wi-Fi at the hotel presents mixed experiences. While some guests find the connection stable and fast in common areas, others report slow speeds and unreliable service, especially in-room. The hotel could benefit from investments in upgrading the Wi-Fi infrastructure.

The spa services at the hotel are well-regarded with treatments like massages receiving particular praise. Despite the spa being small, the professionalism and friendliness of the staff enhance the overall experience, making it a valuable amenity.

Gym facilities receive mixed reviews. While the availability of a gym area complete with a jacuzzi and pool is appreciated, many guests find it small, poorly equipped and in need of upgrades. Issues with broken machines and ventilation are noted, suggesting room for improvement.

The rooftop pool is a highlight for many guests, offering stunning city views and a pleasant atmosphere for relaxation. Despite its small size and occasional overcrowding, the clean and well-maintained pool area is enjoyed by many with the pool bar service adding to the experience.

The beachfront location is a major advantage, offering easy access and great sea views from rooms. However, ongoing construction nearby has impacted the beach experience for some guests with closures and noise being mentioned. Despite this, the beach services provided by the hotel, such as loungers and tents, are appreciated.

Overall, Hotel Capilla del Mar provides a blend of relaxation and convenience with its exceptional location, friendly staff and quality amenities, making it a popular choice for visitors to Cartagena.
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Luxury Hotel

Beachfront Hotel

Hotel near The Beach

Hotel for Honeymoon

Hotel with Spa

Family Friendly Hotel

Dog Friendly Hotel

Romantic Hotel

Hotel near Nightlife Spots

Hotel with Swimming Pool

Rooftop Pool Outdoor Pool

Business Hotel

Accessible Hotel

Hotel with Gym

5-Star Hotel

Hotel with Outdoor Pool

Hotel with Rooftop Pool

Room Types

Superior Double Room with Two Double Beds A modern room with minimalistic-inspired décor and a private balcony with partial views of the sea. It is equipped with a flat-screen TV, a minibar and Wi-Fi access.

Junior Suite The suite features a spacious balcony with panoramic views of the sea and the walled city. It has a living room, a dining area and a bedroom with a king-size bed and is equipped with flat-screen cable TV, Wi-Fi access and a minibar.

Family Suite A spacious 2-bedroom suite with a private balcony with partial sea views. It has 2 bathrooms, a dining room and a living room with a sofa bed and a flat-screen TV. There is Wi-Fi access.

Two-Bedroom Suite A spacious 2-bedroom suite with a living room area, a dining room, 2 bathrooms, flat-screen TV and Wi-Fi access. It features a private balcony with partial sea views.

Standard Double Room This air-conditioned double room includes a flat-screen TV with cable channels and a private bathroom. The unit offers 1 bed.

About Hotel Capilla del Mar

License: 493

Guest Reviews

8.5

Very Good

Location

Hotel Capilla del Mar boasts an exceptional location in Cartagena, making it a favored choice for many travelers. Situated in the Bocagrande area, the hotel stands directly across from the beach, offering stunning sea views and the convenience of sandy shores just steps away. Guests repeatedly highlight the proximity to essential amenities such as pharmacies, restaurants, bars and shopping centers. It’s also very central with a short taxi ride to Cartagena's historic center, allowing easy access to the city's rich cultural sites.

The convenience of its setting allows for a blend of relaxation and exploration, making it an ideal spot for both leisurely beach days and vibrant nightlife. The hotel's position is particularly praised for its accessibility with everything within walking distance. Guests also note the tranquility of the surroundings despite being in the heart of a bustling area.

Moreover, the views from the rooms, especially from higher floors, are often described as spectacular, adding to the overall appeal. The strategic location, combined with excellent amenities and a friendly staff, makes Hotel Capilla del Mar a standout choice for visitors looking to stay in Bocagrande with easy access to both the beach and Cartagena's attractions.

Breakfast

When it comes to breakfast at Hotel Capilla del Mar, the overall consensus from guest reviews leans heavily toward the positive. Guests frequently praised the breakfast for being rich, very complete and highly varied. Many visitors found the buffet breakfast to be plentiful with a wide range of delicious options, including fresh fruit, varied breads, cereals and made-to-order omelets. The international flair of the breakfast offerings was also well-received, appealing to a diverse array of tastes. The inclusion of breakfast with the stay was often highlighted as a perk, providing good value for guests.

On the flip side, some guests felt that the breakfast did not quite reach a five-star standard, pointing to a lack of variety on certain days and noting that the breakfast could become monotonous over longer stays. A few reviews mentioned minor shortcomings such as tasteless dishes and limited options in local specialties. Additionally, logistical issues like a small dining area and the need to wait for seating were occasionally noted.

However, these critiques did not overshadow the overall positive feedback. The variety, quality and abundance of the breakfast offerings, combined with the attentive service from the hotel staff, left a favorable impression on most guests, making the breakfast experience at Hotel Capilla del Mar a notable highlight of their stay.

Dinner

Hotel Capilla del Mar offers a dining experience with a mix of highs and lows. Guests frequently praise the quality and abundance of the food served at the hotel's restaurant with highlights including the delicious dishes prepared at the San Marino restaurant and exceptional omelets. The restaurant’s a la carte options, particularly the ceviche, receive high marks. Breakfast is described as plentiful and the food served poolside is highly enjoyable.

However, the dining experience has its downsides. The food tends to be repetitive and the lunch offerings have not met some guests' expectations. While diners appreciate the diversity of the menu, there are also mentions of average and tasteless dishes and small portions come with high prices. In terms of service, there are remarks about the need for staff to be more attentive to clearing tables. Despite these drawbacks, the friendliness of the employees and the variety of food options available around the hotel add to the overall pleasant dining experience at Hotel Capilla del Mar.

Rooms

Hotel Capilla del Mar offers spacious and comfortable rooms, many with stunning ocean views. Guests frequently praise the room size, mentioning that even the junior suites come with two bathrooms and a balcony, providing ample space and convenience. The rooms are described as clean and modern with comfortable beds and well-thought-out amenities, including coffee makers and sizable closets.

The suites, in particular, receive high marks for their impressive ocean views and extra space, which often includes separate living and dining areas. Many guests appreciate the hotel’s good location and the overall cleanliness of the property. The facilities are generally seen as well-maintained with some guests noting the beautiful design of the bathrooms and the excellent water pressure in the showers.

However, there are some areas for improvement. Several reviews mention issues with air conditioning with some rooms not cooling adequately, leading to discomfort. Additionally, some guests were inconvenienced by condensation, noise from nearby construction and windows that didn't close properly. The occasional musty smell was another downside noted by a few visitors.

Despite these drawbacks, the general consensus is that the spacious, clean and comfortable rooms, combined with attentive service and beautiful ocean views, make Hotel Capilla del Mar a solid choice for visitors.

Beds

Hotel Capilla del Mar has garnered a wealth of praise for its remarkably comfortable beds, making it an excellent choice for travelers who prioritize a good night's sleep. Guests frequently highlight the spacious and very comfortable beds, accompanied by equally laudable pillows and linens, which contribute to an overall sense of relaxation and comfort. The mattresses and bedding receive accolades for their quality, often being described as excellent and even exquisite.

Notably, the hotel's air conditioning functions well, adding to the comfort of the spacious rooms that many guests appreciate. Located conveniently near the beach, Hotel Capilla del Mar offers not just comfort but also easy access to seaside leisure. Despite a minor hiccup with reservation management mentioned in the reviews, the overwhelmingly positive feedback on the beds and room conditions speaks to a pleasant stay. The combination of comfortable sleeping arrangements and the hotel's beachside location make it a desirable destination for restful beachfront getaways.

Cleanliness

Hotel Capilla del Mar stands out for its exceptional cleanliness, offering guests a pristine and comfortable stay. The facilities are consistently described as very clean, modern and well-maintained. Rooms are frequently noted for their cleanliness and comfort with many guests praising the immaculate state of the premises. Housekeeping is highly regarded for maintaining high standards of cleanliness and being very attentive to guests’ needs.

The hotel’s overall cleanliness extends to its common areas, although there were minor mentions of some areas not meeting the high standards set elsewhere in the hotel. Despite these occasional exceptions, the general consensus emphasizes the excellent cleanliness of rooms and facilities.

Guests also appreciate the modernity and organization of the hotel, noting the clean and comfortable rooms, comfortable beds and modern amenities. Customer service complements the cleanliness with staff frequently mentioned for their friendliness and willingness to assist.

Despite a few isolated issues such as minor housekeeping oversights and occasional maintenance problems, the overall impression is one of a hotel that takes cleanliness seriously, ensuring a pleasant, comfortable and hygienic experience for its guests.

Staff

Hotel Capilla del Mar has set an impressive benchmark with its exceptional team. Guests consistently praise the staff's friendliness, attentiveness and willingness to go above and beyond to meet guests' needs. From the welcoming front desk to the helpful concierge and the amiable restaurant crew, the service is notably warm and professional throughout the hotel. Reviews highlight the overall human quality and courteous nature of the staff, who make a concerted effort to ensure guests feel comfortable and well taken care of.

Though some minor criticisms exist, such as a lack of English-speaking staff and indifferent reception interactions at times, these are overshadowed by the numerous compliments received. The attention given by José at reception was specifically commended, as well as the efficient and prompt assistance from the front desk team. The staff’s ability to resolve issues with kindness and their tendency to provide exceptional service in all hotel areas resonate strongly in guest feedback.

Overall, the positive experiences shared by guests reflect a dedicated and amiable workforce at Hotel Capilla del Mar, contributing significantly to the hotel's welcoming and hospitable atmosphere.

Wi-Fi

Hotel Capilla del Mar's wifi experience presents a diverse range of opinions from its guests. On the positive side, several guests found the Wi-Fi signal stable and the connection quite good, especially enjoying the fast beach wifi and overall excellent Wi-Fi in common areas. One guest even highlighted the internet service as good. However, some reviews point out areas that need improvement, describing connection issues such as slow wifi, poor speed and coverage and an overall unreliable service. The in-room internet, particularly on the TVs, did not work for some and others experienced persistent problems with the Wi-Fi. While the hotel's friendly staff and amenities receive praise, it appears that enhanced investment in upgrading the Wi-Fi could significantly elevate the guest experience.

Spa

Hotel Capilla del Mar offers a variety of spa services that are highly regarded by guests with specific treatments like massages being highlighted. The spa staff is noted for their professionalism and friendliness, enhancing the overall experience. Despite the spa being perceived by some as small and a bit claustrophobic, the quality of service received still receives praise. Guests can also enjoy amenities like a sauna and a Jacuzzi with the latter being available for reservation. Other facilities, such as the gym, are also available, although there have been instances when they were closed due to COVID. Overall, while the spa could benefit from a larger space, the exceptional service and range of treatments make it a valuable aspect of the hotel's offerings.

Gym

The gym facilities at Hotel Capilla del Mar offer a mixed experience. Guests appreciate the opportunity to utilize the gym and mention that there is a gym area which also includes a jacuzzi, swimming pool and spa. Some reviews highlight that the gym is a good size and note the convenience of having these amenities available. However, several guests point out that the gym is small, poorly equipped and in need of upgrades. There are mentions of broken machines and missing equipment, which detracted from the overall fitness experience. Additionally, the gym and pool facilities are seen as outdated with some issues regarding ventilation and structural compromises in the room. The schedule for the gym was not well communicated to some guests, leading to confusion. Despite these drawbacks, some guests still found the gym service to be a valuable inclusion during their stay.

Pool

The rooftop pool at Hotel Capilla del Mar stands out as a highlight, praised by guests for its stunning city views and pleasant atmosphere. Though it's small, visitors find it ideal for relaxation and a great spot for cooling off. The pool bar service receives commendations for enhancing the experience, making it a popular spot despite its limited size. Guests appreciate the clean and well-maintained pool area with many pointing to its beauty and refreshing nature.

However, some reviews highlight issues with overcrowding and limited sun coverage, alongside occasional cleanliness concerns. The pool's size and its location on the 22nd floor can make it challenging during busy times, often leading to a crowded and sometimes not-so-clean environment. While some guests mention the pool as a perfect relaxation spot with a nice terrace, others point out that it's not always kid-friendly and can be difficult for elderly guests due to the ladder access.

Overall, the rooftop pool of Hotel Capilla del Mar is generally well-liked for its ambiance and views, although its small size and occasional crowding may limit the experience for some visitors.

Beach

Hotel Capilla del Mar boasts an excellent beachfront location, placing the beach just steps away from guests' accommodations. The convenience of being right across the street from the beach, together with easy access to a vibrant commercial area for dining and shopping, is a noted highlight. Guests appreciate the proximity and the great views of the sea from their rooms.

However, reviews consistently mention ongoing construction works affecting both the beach and the adjacent road. During certain stays, the beach in front of the hotel has been closed or inaccessible due to these renovations, leaving visitors to seek more appealing beaches elsewhere. The noise from the beach area is another concern with vendors and jet skiers contributing to a less peaceful environment.

The beach area managed by the hotel offers services such as loungers, tents and safe, clean facilities, but it lacks proper beach service and some basic comforts like mattresses in the tents. Some guests mentioned the absence of advanced notice about the beach closure, leading to disappointment upon arrival. Despite the inconvenience caused by construction and noise, for those looking to swim or simply enjoy the beach view, this hotel generally meets expectations.

Family

Hotel Capilla del Mar is a highly recommended destination for families traveling with children. The hotel offers spacious accommodations, including comfortable and well-ventilated family suites, as well as apartment-style rooms with multiple bedrooms, making it ideal for larger family groups. Guests consistently note the hotel's attentive and accommodating staff, who go out of their way to ensure a pleasant stay.

The family-friendly atmosphere of the hotel shines through in various aspects. The facilities and services cater well to families, evident from the well-lit rooms and the availability of amenities like a jacuzzi area for kids and the provision of cartoons for entertainment. The overall environment is welcoming, making it a great choice for a family trip or vacation.

While enjoying the hotel's extensive amenities, guests can be assured of a comfortable and convenient experience. Despite occasional issues like a crowded beach with many vendors, the central location and the hotel's family-oriented services significantly enhance the overall appeal for families.

In summary, Hotel Capilla del Mar stands out as a fantastic and ideal location for families looking for a relaxing and enjoyable stay with their children.

Nightlife

Hotel Capilla del Mar is situated in a vibrant area of Cartagena, known for its lively nightlife, which can be both a positive and a negative depending on one’s preference. Guests appreciate its proximity to good nightlife spots as well as the historic center and the Getsemaní neighborhood, making it convenient for those who enjoy strolling, eating and partying.

However, the noise at night is a common concern, as the windows are not soundproof. Traffic, music and sounds from party buses can make the nights noisy for those sensitive to sound. Despite this, some guests find the nightlife in the area friendly and engaging, while others might prefer the quieter atmosphere in different locales.

5 Star

The reviews for Hotel Capilla del Mar suggest that it falls short of its five-star rating. Many guests feel the hotel is more accurately a three to three-and-a-half star establishment. The hotel's breakfast, facilities and services are frequently mentioned as not meeting five-star standards, implying that areas such as the restaurant and overall cleanliness could use significant improvement. The staff, while trying their best, are often noted to be not very well trained, hinting at a need for more professional and experienced personnel. Guests feel misled by the advertised five-star status with some noting that the hotel is in need of modernization to match its claimed category. The consensus seems to be that although the hotel has potential, it currently does not uphold the quality and excellence associated with a true five-star experience.

Business

Hotel Capilla del Mar stands out as a notable business hotel, providing essential amenities tailored for business travelers. With Wi-Fi and meeting rooms readily accessible throughout the property, it caters well to those needing to stay connected and conduct meetings. Guests commend the good internet connection and the capability to work from their rooms efficiently.

The hotel offers great business services, fulfilling the needs of business guests, including airlines, making it a convenient choice for busy professionals. The availability of concierge and spa services adds an extra layer of convenience and relaxation, which is highly appreciated after a long day of work. Cleanliness is another noted plus, ensuring a comfortable stay.

However, there are a few areas for improvement. Some guests experienced noise issues due to adjoining rooms, which can be disruptive. Additionally, there were mentions of discontent with the booking process and the responsiveness of staff regarding concierge services. Despite these points, the overall feedback suggests that Hotel Capilla del Mar is an ideal place for both work and rest, offering reliable services for business travelers.

Accessible

Hotel Capilla del Mar offers a mixed experience in terms of accessibility for guests with disabilities. On a positive note, it features all accessible ramps equipped with elevators, ensuring comfortable and easy access in several areas. Its prime location also provides a convenient reach to the beach, adding to the overall appeal.

However, there are notable drawbacks in accessibility. Multiple guests have mentioned that the hotel does not yet have comprehensive disabled access and it falls short in accommodating baby strollers or wheelchairs effectively. Specifically, the pool area presents challenges with both stairs and a ladder, which are not suitable for guests with limited mobility. The chairlift intended for breakfast service was reported as non-functional and there is a general lack of ramps and facilities designed for people with reduced mobility. Additionally, poor coordination in the spa area and a housekeeping schedule of every three days may impact the overall experience for disabled guests. While some areas are accessible, the hotel still has significant improvements to make to be fully accommodating for all guests.

Rooftop Pool

The rooftop pool at Hotel Capilla del Mar offers stunning views that guests have consistently praised. Families mentioned that children particularly enjoyed the pool, making it a hit for all ages. Described as amazing and nice, the pool's panorama enhances the overall experience. However, there is a suggestion that updating the facility could further improve its appeal.

Outdoor Pool

Hotel Capilla del Mar shines with its inviting pool area, boasting commendable service that enhances the overall experience. Guests can cool off from the heat in the deck pool, which offers a pleasant respite. The rooftop pool, though frequently busy, provides an excellent alternative setting for relaxation. While some note that the outdoor pool is on the smaller side, it remains a delightful feature amidst the hotel's well-maintained common areas.

Luxury

Hotel Capilla del Mar offers a level of comfort that impresses with its luxurious and modern amenities. Guests commented on the luxurious rooms, which are both spacious and modern, contributing to a lavish stay. The buffet breakfast was also noted, adding convenience to the experience. Although some visitors considered the hotel to be more reflective of a three-star rather than a five-star rating, it remains a good place to recommend for those seeking a comfortable and upscale environment. Despite a few remarks about the hotel's age, it is nestled in luxury, providing an enjoyable stay for its guests.

Romantic

'Hotel Capilla del Mar' offers a comfortable and romantic experience for guests seeking a special getaway. Many visitors appreciated the romantic views from the suites and the pool, which add an extra touch of charm to the stay. The hotel seems to make a favorable impression with some guests even returning for a second time due to its romantic appeal. The romantic ambiance is a notable feature, making it a recommended destination for couples. Overall, several reviews highlight the hotel as a suitable spot for a romantic escape with its picturesque vistas and cozy accommodations contributing to the experience. However, it may not suit everyone's idea of a romantic getaway.

Dog Friendly

Hotel Capilla del Mar offers pet-friendly accommodations appreciated by those traveling with their pets. Guests note the comfort provided for both human and pet guests, underscoring the very good pet service offered. The hotel is seen as providing superb value for visitors with pets, as evidenced by travelers who brought their dogs and found the services accommodating. However, there is some inconsistency in perceptions, as some did not encounter dogs during their stay and did not consider it particularly dog friendly. Nonetheless, the hotel is recognized as pet-friendly and valued by pet owners looking for a comfortable stay.

Beachfront

Hotel Capilla del Mar enjoys a prime location right along the shores of Bocagrande, offering guests beautiful and unobstructed views of the Caribbean Sea. Many reviewers appreciate the hotel's direct proximity to the beach, highlighting the convenience of being just a stone's throw away from the water. Guests frequently mention the stunning beach views from their rooms, which contribute to a relaxing shoreside experience.

The beachfront area around the hotel is noted for its comfort and beauty with facilities like loungers and tents available for guests. Several reviews also highlight the picturesque scenery and the sweeping views of the Caribbean Sea, enhancing the overall ambiance.

However, there are some mixed observations regarding beach access and cleanliness. While the hotel itself is positioned right on the beach and offers pleasant seaside views, there have been mentions of a private beach being under construction and parts of the beachfront being unclean. Despite this, the outdoor pool and seafront facilities are praised for their appeal and convenience, delivering a satisfying alternative for relaxation and leisure.

In summary, Hotel Capilla del Mar's beachside location offers exceptionally close access to the sea and delightful views, making it a strong choice for those looking to enjoy the coastal beauty of Bocagrande. Nevertheless, potential guests should be aware of occasional beach access restrictions and construction.

Yes, Hotel Capilla del Mar has pool(s) that belong to one or more of the following categories: Rooftop Pool, Outdoor Pool.

Yes, a spa is available at Hotel Capilla del Mar.

Yes, Hotel Capilla del Mar welcomes dogs.

No, parking facilities aren't available at Hotel Capilla del Mar.

Yes, Hotel Capilla del Mar has a gym.

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