Crowne Plaza Milan - Malpensa Airport by IHG
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Summary of reviewsCrowne Plaza Milan - Malpensa Airport by IHG, garners significant praise for its strategic location near Milan Malpensa Airport, making it incredibly convenient for travelers with early flights or late-night arrivals. The short drive or shuttle ride to the airport is a major highlight, ensuring ease of access that simplifies transitions between flights and accommodations.
Guests often laud the breakfast offerings for their variety and quality, including options for gluten-free and vegan diets. The breakfast, starting as early as 5 AM, is well-received as plentiful and good value for money, although there are occasional mentions of wanting more variety. Dinner experiences are mixed with many appreciating the food quality and service, while others feel the menu is limited and the prices high.
The rooms are generally praised for their spaciousness, cleanliness and comfort. Clean, comfortable beds and well-maintained rooms contribute to a restful environment, despite some comments about dated decor and sporadic maintenance issues. The hotel's overall cleanliness is highly regarded with many guests appreciating the impeccable housekeeping and well-maintained facilities.
The staff receives commendations for their helpfulness, friendliness and professionalism, particularly the front desk and dining room teams. Although there are isolated mentions of less courteous service, the overall feedback reflects a capable and welcoming staff.
WiFi experiences vary with some guests enjoying reliable and fast internet, while others face inconsistent connectivity. The gym, though small and sometimes minimally equipped, is appreciated for its essential exercise facilities and additional sauna feature. Parking facilities are well-received for their convenience, spaciousness and security with a noted long-stay parking option available.
The hotel also caters to electric vehicle owners with multiple charging stations, despite a slow charging speed and associated cost. Families find the hotel accommodating with family-sized rooms and a welcoming atmosphere, although larger families may find the room sizes and associated costs less ideal.
The beds are described as comfortable and well-maintained, contributing to good sleep quality for many guests. However, the hotel's four-star rating is questioned by some visitors, who feel that certain aspects, such as outdated fixtures, do not live up to four-star standards.
In summary, Crowne Plaza Milan - Malpensa Airport is effectively situated for airport travelers, offering clean, comfortable accommodations and a generally positive dining experience. While the hotel excels in many areas, some aspects such as WiFi reliability and room modernity leave room for improvement and the four-star rating may not fully reflect the current state of the facilities.
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Guests often laud the breakfast offerings for their variety and quality, including options for gluten-free and vegan diets. The breakfast, starting as early as 5 AM, is well-received as plentiful and good value for money, although there are occasional mentions of wanting more variety. Dinner experiences are mixed with many appreciating the food quality and service, while others feel the menu is limited and the prices high.
The rooms are generally praised for their spaciousness, cleanliness and comfort. Clean, comfortable beds and well-maintained rooms contribute to a restful environment, despite some comments about dated decor and sporadic maintenance issues. The hotel's overall cleanliness is highly regarded with many guests appreciating the impeccable housekeeping and well-maintained facilities.
The staff receives commendations for their helpfulness, friendliness and professionalism, particularly the front desk and dining room teams. Although there are isolated mentions of less courteous service, the overall feedback reflects a capable and welcoming staff.
WiFi experiences vary with some guests enjoying reliable and fast internet, while others face inconsistent connectivity. The gym, though small and sometimes minimally equipped, is appreciated for its essential exercise facilities and additional sauna feature. Parking facilities are well-received for their convenience, spaciousness and security with a noted long-stay parking option available.
The hotel also caters to electric vehicle owners with multiple charging stations, despite a slow charging speed and associated cost. Families find the hotel accommodating with family-sized rooms and a welcoming atmosphere, although larger families may find the room sizes and associated costs less ideal.
The beds are described as comfortable and well-maintained, contributing to good sleep quality for many guests. However, the hotel's four-star rating is questioned by some visitors, who feel that certain aspects, such as outdated fixtures, do not live up to four-star standards.
In summary, Crowne Plaza Milan - Malpensa Airport is effectively situated for airport travelers, offering clean, comfortable accommodations and a generally positive dining experience. While the hotel excels in many areas, some aspects such as WiFi reliability and room modernity leave room for improvement and the four-star rating may not fully reflect the current state of the facilities.
Hotel with EV Charging Stations
Family Friendly Hotel
Dog Friendly Hotel
Business Hotel
Hotel with Parking
EV charging stations
Accessible Hotel
Hotel with Gym
4-Star Hotel
About Crowne Plaza Milan - Malpensa Airport by IHG
License: 012123-ALB-00001, IT012123A1UXFDTE6E
Guest Reviews
Location
Despite its favorable location, some guests encounter challenges with the shuttle service, noting that clear instructions for the free shuttle bus from the terminal could enhance the experience. A recurring theme in reviews is the convenience of being near the airport while still enjoying a quiet and restful stay, a key benefit for those needing relaxation before or after a flight.
Although some feel the hotel is not close enough to the airport for walking, the provided shuttle and relatively short taxi rides mitigate this minor drawback. Proximity to the airport is consistently highlighted as the hotel's main advantage, making it an ideal choice for travelers looking for a practical stopover near Malpensa.
Overall, the hotel's location stands out as a significant positive, ensuring convenience and ease for airport-related travel.
Breakfast
A notable number of reviews appreciated the quality and variety of items, especially the pastries and found the breakfast to be well worth the expense. The breakfast's good value is a recurring theme with guests pointing out that the spread, despite occasional comments about basic options and room for improvement, generally met their expectations.
There were some mixed opinions too with a few guests indicating the need for better variety and quality in certain areas. References to the breakfast being very average or lacking in certain elements like fresh fruit or specific dietary items were present but sparse.
Overall, guests typically enjoyed the rich and hearty breakfast with words like excellent and great being used frequently to describe their experience. The inclusion of a good quality breakfast in a clean and well-run hotel near the airport made for a positive start to many travelers' days.
Dinner
On the other hand, some guests faced disappointments with the limited dinner menu and the high prices that didn’t seem to match the quality of the food. There were reports of occasionally poor food quality and a restaurant experience that didn’t reflect Italian gastronomy. Despite these criticisms, others found the evening meals reasonable and even highlighted specific dishes that were surprisingly good.
In summary, while the restaurant at Crowne Plaza Milan - Malpensa Airport yields a mostly positive response, occasional inconsistencies in food quality and service are noted, indicating room for improvement in fully meeting guest expectations.
Rooms
The amenities provided in the rooms, such as deep tubs, comfortable sheets and well-equipped facilities, receive positive mentions. The bathrooms are described as lovely and spacious, adding to the comfort of the stay. The hotel’s proximity to the airport is another significant advantage, making it a convenient choice for travelers with early flights.
However, some guests find the rooms to be somewhat dated and occasional noise issues from neighboring areas have been reported. There are also mentions of musty smells and occasional maintenance issues, such as non-functional room keys and missing complimentary items. Despite these minor downsides, the overall sentiment remains positive with many guests appreciating the clean, comfortable and spacious accommodations that cater efficiently to their needs.
Beds
A few critiques do emerge, such as reports of overly firm or noisy beds and in some cases, the size of the beds being smaller than expected. Despite these occasional issues, the majority of reviews praise the beds for their comfort, providing a restful night’s sleep. The pleasant bedding and well-regulated room temperatures further enhance the overall positive experience of the hotel guests.
Cleanliness
The hotel offers modern, spacious and smartly designed rooms that guests find both cozy and quiet. The clean and comfortable beds ensure a restful stay, accommodating travelers at every comfort level. Guests are particularly pleased with the air conditioning and the excellent soundproofing that grants a peaceful environment free from external noise.
The hotel's general atmosphere, featuring friendly personnel and much greenery, adds to the pleasant experience. Additionally, the cleanliness extends to the bathrooms, which are often noted as being clean and adequately sized, despite occasional mentions of them being outdated.
Despite a few comments about dated rooms and occasional maintenance issues, the overall sentiment remains positive, reflecting the hotel's commitment to providing a clean and well-maintained environment. The rooms are consistently described as clean, comfortable and well-suited for both short and prolonged stays.
Staff
Some negative feedback exists with a few guests mentioning instances of less courteous or unhelpful behavior from certain staff members. However, these seem to be occasional rather than the norm.
Overall, the impression is that of a highly competent and courteous team that works hard to ensure a pleasant guest experience, balancing professionalism with a welcoming attitude.
Wi-Fi
However, the negative experiences can't be ignored. Some guests faced inconsistent WiFi or found the internet was very poor in their rooms. Issues such as WiFi not reaching the room or being dodgy/non-existent were mentioned and a number of guests noted poor quality internet connections. In addition, some reviews pointed out unclear information about the free WiFi and a lack of details regarding using the airport's free WiFi in rooms.
Overall, while there are many reports of reliable and fast internet, the connectivity experience can vary greatly and some guests might encounter challenges with the WiFi during their stay.
Gym
Parking
EV charging stations
Family
However, there are some considerations for those traveling with larger families. Rooms can feel tight for families of four and the cost may require booking two rooms, which might not offer the best value given the additional effort needed. Additionally, the surrounding area offers limited attractions within walking distance, making transportation to Milan or the airport necessary.
Overall, Crowne Plaza Milan - Malpensa Airport is a commendable choice for families seeking a clean, comfortable and welcoming stay, provided they plan accordingly for space and transportation needs.
4 Star
The proximity to the airport is a double-edged sword; while convenient for travelers, it results in significant noise disturbances due to inadequate sound insulation. This further detracts from the overall guest experience, leaving many questioning the hotel's four-star status. Though the hotel may have been a good address in its earlier days, it doesn't live up to current expectations.
Despite these concerns, the hotel manages to meet expectations during trade shows, thanks to some integrated facilities like kitchenettes. Nonetheless, the general sentiment remains that the hotel falls short of what a four-star establishment should offer.
Business
Travelers note the cleanliness and functionality of the hotel, ensuring a comfortable stay. Although the management did not respond promptly to requests for airport shuttles, the overall experience still makes this hotel highly recommended for business trips. The combination of convenience, adequate facilities and satisfactory service makes it a practical choice for company travel and business meetings.
Accessible
While the restaurant offers an accessible experience as long as guests can navigate two stairs, the gym is fully equipped and includes convenient amenities such as water fountains. Despite receiving praise for its accessibility, some reviewers suggest that instructions for access could be improved to enhance the overall guest experience.
Overall, the Crowne Plaza Milan - Malpensa Airport demonstrates a solid effort in providing a comfortable and accessible stay for all guests.
Dog Friendly
No, Crowne Plaza Milan - Malpensa Airport by IHG doesn't have any pool.
No, a spa isn't available at Crowne Plaza Milan - Malpensa Airport by IHG.
Yes, Crowne Plaza Milan - Malpensa Airport by IHG welcomes dogs.
Yes, parking facilities are available at Crowne Plaza Milan - Malpensa Airport by IHG.
Yes, Crowne Plaza Milan - Malpensa Airport by IHG has a gym.
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