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Summary of reviewsHôtel Cailler & Bains de la Gruyère receives widespread acclaim for its picturesque location amidst verdant landscapes, offering breathtaking views of the surrounding mountains, which contribute to a tranquil and relaxing atmosphere. Its proximity to local attractions, including Gruyere old town and the nearby chocolate factory, as well as convenient access to ski lifts, makes it a prime destination for families and those seeking a peaceful retreat. The hotel’s excellent facilities, bolstered by its cleanliness, spacious rooms and soundproof ambiance, enhance the overall guest experience.
The breakfast experience at Hôtel Cailler & Bains de la Gruyère is highly praised for its exceptional quality and variety, featuring a rich selection of fresh, local products including fresh honeycomb and great pastries, making it a delightful start to the day. Dinner offerings also shine with top-notch food quality and a variety of delicious options, particularly at the standout Bistro. The attentive service and small touches such as room meringues significantly enhance dining pleasure despite occasional minor issues like specific dish arrangements and pricing.
Guests consistently commend the spacious, clean and comfortable rooms, equipped with modern amenities and thoughtful touches like fresh water and chocolates on arrival. The overall ambiance remains quiet and relaxing, making it an ideal setting for unwinding.
Consistent praise is also extended to the hotel's cleanliness with meticulous attention to keeping both the rooms and common areas spotless. The staff's friendly, professional and attentive demeanor significantly enhances the guest experience, fostering an inviting and comfortable atmosphere.
The spa facilities at Hôtel Cailler & Bains de la Gruyère are a major highlight, offering unlimited and direct access to thermal baths, saunas and steam baths. The convenient tunnel access and splendid mountain views add to the relaxation and enjoyment, further complemented by the unique on-site fondue restaurant.
Families are especially well-catered for with spacious, cleverly designed family rooms and a variety of child-friendly amenities and activities, ensuring a pleasant stay for guests of all ages. Comfortable beds, noted for their exceptional quality, ensure a restful sleep, adding to the overall comfort of the stay.
Though the free WiFi service has some limitations, especially on the upper floors, the presence of giant TV screens helps mitigate this inconvenience. The hotel also offers good business facilities and a generally reliable four-star experience, making it suitable for both leisure and business travelers. Despite occasional issues with jacuzzi functionality and crowded baths, the jacuzzi and hot tub facilities largely contribute positively to the relaxation experience.
Overall, Hôtel Cailler & Bains de la Gruyère stands out for its remarkable location, excellent amenities and high level of service, offering guests a memorable and delightful retreat. Show more
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Categories
Hotel with EV Charging Stations
Hotel with Rooms With Jacuzzi / Hot-tub
Luxury Hotel
Hotel for Honeymoon
Hotel with Spa
Family Friendly Hotel
Dog Friendly Hotel
Romantic Hotel
Business Hotel
Accessible Hotel
4-Star Hotel
Room Types
Standard Double RoomNo extra bed available.
Junior Suite with Mountain ViewSpacious suite with a king-size bed or twin beds.
No extra bed available.
Double or Twin Room with Mountain ViewThis room features a TV.
Junior SuiteThis suite features seating area and a TV.
Family SuiteThis suite features 1 living room, 1 separate bedroom and 1 bathroom with a walk-in shower and free toiletries. This suite has soundproof walls, a minibar, flat-screen TV with cable channels, as well as chocolate for guests. The unit has 2 beds.
Suite with Hot TubFeaturing a terrace with mountain views, this suite also provides a minibar and a flat-screen TV with cable channels. The unit offers 2 beds.
Junior Suite avec jacuzziThis studio has a minibar, a tea and coffee maker, flat-screen TV with cable channels, as well as chocolate for guests. The unit has 1 bed.
Suite Loft Fantaisie This studio has a minibar, a tea and coffee maker, flat-screen TV with cable channels, as well as chocolate for guests. The unit has 1 bed.
Guest Reviews
8.9
Excellent
Location
Hôtel Cailler & Bains de la Gruyère benefits from a prime location that is frequently praised for its remarkable beauty and convenience. Situated amidst verdant landscapes, this hotel offers magnificent views of the surrounding mountains and picturesque scenery, contributing to a tranquil and relaxing atmosphere. Guests appreciate the direct access to the nearby thermal baths, often reachable via an underground tunnel, making it exceptionally convenient for those looking to unwind.
The hotel's proximity to local attractions such as Gruyere old town, the chocolate factory in Broc and beautiful nature spots adds to its allure. Additionally, it is located within walking distance to a nearby ski lift, providing easy access for winter sports enthusiasts. The setting is described as heavenly and relaxing, perfect for families and those seeking a peaceful retreat.
Visitors also commend the hotel for its excellent facilities, cleanliness and spacious rooms. The overall ambiance is noted as quiet and soundproofed with the added benefit of being in the center of the village, making access to local amenities straightforward. The region itself is spectacular, enhancing the overall experience for guests looking to explore the rich natural beauty and inviting surroundings.
Breakfast
Hôtel Cailler & Bains de la Gruyère offers an exceptional breakfast experience that has garnered high praise from guests. The breakfast buffet is notably well-stocked, varied and abundant, featuring a wide selection of high-quality products, many of which are local and fresh. The spread includes delightful options such as fresh honeycomb, great pastries and very good bread. Guests frequently describe the breakfast as delicious, hearty, fantastic and even incredible. The variety offered ensures there is something for everyone, making it a highlight of the stay.
Despite a few minor issues such as less friendly waitresses on certain days and occasional watery scrambled eggs, the overall sentiment remains overwhelmingly positive. The buffet is described as top-notch and visually and tastefully appealing. Guests appreciate the generous portions and commend the breakfast for being rich and diverse. The inclusion of breakfast in the room price adds to the value with many stating that they would recommend the hotel for the breakfast alone. Overall, the breakfast at Hôtel Cailler & Bains de la Gruyère stands out for its quality, variety and delightful presentation.
Dinner
Dinner at Hôtel Cailler & Bains de la Gruyère has received significant praise from guests for its quality and variety. Many guests highlight the exquisite dining experience, noting that the food is consistently top-notch and the dinners very pleasant. Specific mentions of excellent dinners, superb meals and delicious cuisine indicate the high standards maintained by the hotel’s restaurants.
The Bistro appears to be a standout, frequently described as serving exceptional and delicious meals. A variety of meal options, including a well-balanced and creative menu, enhance the dining experience. Guests particularly enjoyed the hearty and varied evening buffets, which were described as generous with a wide array of choices.
Breakfasts at the hotel also receive high marks with many noting the extensive selection and excellent quality. The breakfast offerings, including fresh honey comb and a plethora of options, contribute to a satisfying start to the day.
The service at the restaurants is also commended with mentions of attentive staff and a welcoming atmosphere. Small attentions, such as meringues in the room, enhance the overall guest experience.
While most reviews are positive, there were occasional mentions of high prices and some dissatisfaction with specific dishes, like watery scrambled eggs and the arrangement of fondue. However, these instances are overshadowed by the overwhelmingly positive feedback.
In summary, the dining experiences at Hôtel Cailler & Bains de la Gruyère are highly praised with excellent food quality, a variety of meal options and exceptional service consistently highlighted by guests.
Rooms
The rooms at Hôtel Cailler & Bains de la Gruyère are consistently praised for their spaciousness, cleanliness and comfort. Many guests highlight the beautiful and functional design, complemented by modern amenities. The rooms are well-equipped, boasting features like large flatscreen TVs and balconies. Cleanliness is a recurring theme with guests appreciating prompt cleaning services and quality bedding. The peaceful and quiet atmosphere of the rooms adds to the comfort, making them perfect for relaxation. Additional touches such as fresh water, chocolates, cakes and fruit upon arrival enhance the guest experience. Though some reviews mention the rooms being slightly outdated, the overall consensus is overwhelmingly positive. The hotel offers a blend of spacious, modern and well-decorated rooms, catering to both comfort and aesthetics, ensuring a pleasant stay for its guests.
Beds
The beds at Hôtel Cailler & Bains de la Gruyère have garnered overwhelmingly positive feedback from guests. Comments consistently highlight the comfort and quality of the bedding, describing the beds as very comfortable and, in many cases, exceedingly so. The mattresses receive frequent praise for their firmness, offering the right balance for a restful sleep, while the bedding and comforters complement the overall sleeping experience with their softness and quality. The rooms, noted for being clean and well-maintained, further enhance guests' comfort. Although a few reviews mention minor issues with pillow softness or bed firmness, the general consensus emphasizes spacious and extremely comfortable beds, making Hôtel Cailler & Bains de la Gruyère a reliable choice for a restful and pleasant stay.
Cleanliness
Hôtel Cailler & Bains de la Gruyère is consistently praised for its impeccable cleanliness with many guests noting that the rooms are very clean, well maintained and comfortable. Visitors frequently highlight the spotless nature of the rooms, describing them as meticulously cleaned and emphasizing the superb upkeep of the spaces. The hotel's environment is characterized as clean organized and beautiful, contributing to a welcoming atmosphere. Additionally, rooms are modern and well-appointed, further enhancing the guests' experiences. Impressive cleanliness extends beyond the rooms with the entire hotel, including the common areas, being described as very clean and well-maintained. However, a few reviews did mention cleanliness issues in the dining room, notably crumbs under tables and some dirty dishes during breakfast service. Despite these minor concerns, the consensus is overwhelmingly positive, reflecting a strong commitment to maintaining a clean, charming and inviting space for guests.
Staff
Nestled in the serene heart of Switzerland, 'Hôtel Cailler & Bains de la Gruyère' is widely celebrated for its outstanding staff and exceptional service. Guests consistently laud the hotel's personnel as friendly, attentive and highly professional. The staff are noted for their warm hospitality and unwavering dedication, often going above and beyond to ensure a pleasant stay. From the reception to the restaurant, every interaction reflects top-notch professionalism coupled with a welcoming demeanor.
Guests commend the team for being incredibly competent and responsive, creating an inviting and comfortable atmosphere. Special mentions of charming, smiling and available staff demonstrate the level of personal care and attention that sets this hotel apart. Whether it's the friendly reception, helpful service or the attentive hospitality, the consistent positivity in these reviews speaks volumes. Above all, the genuine friendliness and professionalism of the staff resonate deeply with guests, making 'Hôtel Cailler & Bains de la Gruyère' a standout choice for a warm and memorable retreat.
Wi-Fi
Hôtel Cailler & Bains de la Gruyère provides free WiFi, though it appears to come with some limitations. While some guests appreciated the ability to connect their phones to the TV to enjoy streaming services like Disney+ and Netflix, others noted significant issues with the internet access. Reports indicate that the WiFi is slow, particularly on the 3rd floor and several guests mentioned an absence of WiFi in the rooms altogether. Despite these drawbacks, the availability of a giant TV screen in the rooms helps mitigate some of the inconvenience caused by the limited internet access.
Spa
Hôtel Cailler & Bains de la Gruyère offers an exceptional spa experience that stands out as the highlight of the establishment. Guests appreciate the unlimited and direct access to the baths, which is often described as incredibly convenient and a significant bonus. The baths themselves are praised for their cleanliness, pleasant atmosphere and splendid views, especially of the snow-capped mountains. The thermal baths are lauded for being perfect for relaxation with heated outdoor pools, sauna and steam bath facilities that add to the overall enjoyment. The ability to access the spa and wellness area directly from the hotel through a tunnel provides guests with a seamless and enjoyable experience. The presence of a unique fondue restaurant within the spa area also enhances the appeal, making the entire experience truly delightful. Overall, the spa and its various amenities contribute significantly to the hotel's appeal, offering guests pure relaxation and a wonderful retreat.
Family
Hôtel Cailler & Bains de la Gruyère is a haven for families, offering a variety of activities and amenities tailored for children. Special attention is lavished on young guests, including thoughtful touches such as VIP cards for free chocolate, adding excitement to their stay. Families can expect appropriate amenities like bathrobes and slippers, ensuring comfort and convenience.
The family rooms, including spacious suites and cleverly designed areas with bunk beds, cater to family needs, offering ample space and a pleasant atmosphere. Although there may be occasional noise from children, the hotel's family-friendly environment shines through, making it an excellent choice for a pleasant family weekend or a starting point for hikes and excursions. Housekeeping ensures everything is well-maintained, contributing to an overall great experience. Despite a 14-year-old not being able to enjoy everything, most families leave very happy with their stay.
4 Star
Hôtel Cailler & Bains de la Gruyère generally receives praise for providing four-star quality service and facilities. Guests have described the hotel as excellent and superb, highlighting the welcoming and friendly staff. The overall experience is deemed very good with the hotel deserving its four-star rating according to many. However, a few reviews suggest that there are some differing standards and it may not fully meet the expectations of a four-star establishment for all visitors. Nonetheless, for those seeking a four-star environment and level of service, this hotel generally upholds its reputable standards.
Rooms with Jacuzzi / Hot-Tub
Hôtel Cailler & Bains de la Gruyère offers a variety of hot tub and jacuzzi facilities that guests largely find pleasant and relaxing. Many reviewers highlight the jacuzzi as amazing and very nice, often pointing out its comfortable and soothing qualities. The hot tubs are considered great and particularly pleasant, contributing positively to the overall guest experience. In-room jacuzzis, when operational, are also praised for their comfort and the beautiful views they offer. However, some reviews note that the baths can be crowded, which may impact their overall enjoyment. Unfortunately, there were mentions of in-room jacuzzis not working on occasion. Despite these occasional issues, the facilities, including the renovated jacuzzis, receive general approval for enhancing the relaxation and comfort of the stay.
Business
Hôtel Cailler & Bains de la Gruyère offers a range of amenities that cater well to business travelers. The hotel is noted for its good business location, making it convenient for those on work trips. The facilities support business meetings effectively, providing an environment that is business-friendly and appropriate for such purposes. Guests have mentioned that the hotel is ideally suited for business stays and meetings. However, while the overall value for money is viewed positively, the corporate dinner experience was average and room service has room for improvement. A pleasant touch for visitors includes a small bottle of champagne in the fridge, adding a nice personal touch to the stay.
Accessible
Hôtel Cailler & Bains de la Gruyère offers a highly accessible experience for guests with disabilities, ensuring ease of movement within the establishment. The hotel is designed to be inclusive with accessible rooms that accommodate the needs of all guests. Direct access to the spa and baths is a highlight, made possible through convenient tunnels and private passages directly connecting the hotel to these amenities. The direct access is consistently praised for its convenience, making the luxurious spa experience easily reachable for everyone.
Additionally, the establishment is accessible from the street, ensuring straightforward entry for all visitors. Rooms are not only accessible but also come with appealing features such as beautiful terraces and large TVs. While the water pressure in the showers has been noted as low, the rooms are meticulously clean upon arrival, providing a comfortable and welcoming environment. Overall, Hôtel Cailler & Bains de la Gruyère is well-equipped to meet the needs of guests with disabilities, offering both convenience and comfort.
Luxury
Hôtel Cailler & Bains de la Gruyère offers an exquisite experience with a strong emphasis on luxury and comfort. Guests appreciate the luxurious setting and facilities, noting the high-quality products provided throughout the hotel. The appearance of the buildings, which feature wood elements, adds to the overall remarkable feel of the place. The gourmet food served at the hotel's restaurant stands out for its high-quality taste.
The staff at the hotel are attentive, contributing to the professional and polished atmosphere of the establishment. The rooms are very comfortable, further enhancing the luxurious experience. The hotel's ambience is harmonious and tasteful, making it a fitting choice for those seeking a luxury stay that completely matches its price.
Romantic
Hôtel Cailler & Bains de la Gruyère offers an ideal romantic getaway for couples, providing a peaceful and charming setting. The atmosphere is consistently described as romantic, making it perfect for escapades and weekend retreats. Dining experiences at the hotel are particularly notable with romantic ambiance at dinner, whether on the terrace or in the restaurants. Rooms with balconies add to the romantic feel, enhancing the overall experience for guests seeking a romantic stay.
Dog Friendly
Hôtel Cailler & Bains de la Gruyère provides an accommodating and welcoming atmosphere for those traveling with dogs. The hotel is praised for its dog-friendly facilities and services with several guests noting that their pets, including a Welsh terrier, enjoyed the environment. Dogs are allowed inside various parts of the hotel, enhancing the convenience for pet owners. While the reviews mention occasional disturbances such as barking dogs, the overall sentiment is positive, highlighting the hotel's commitment to creating a dog-friendly environment.
No, Hôtel Cailler & Bains de la Gruyère doesn't have any pool.
Yes, a spa is available at Hôtel Cailler & Bains de la Gruyère.
Yes, Hôtel Cailler & Bains de la Gruyère welcomes dogs.
No, parking facilities aren't available at Hôtel Cailler & Bains de la Gruyère.
No, Hôtel Cailler & Bains de la Gruyère doesn't have a gym.