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Summary of reviewsNovotel Poitiers Site du Futuroscope enjoys a prime location, making it an excellent choice for visitors to the nearby Futuroscope amusement park due to its proximity, just a 10-minute walk away. The hotel's strategic position near highways and practical amenities like a Tesla Supercharger and ample parking enhance its convenience for travelers. Guests also appreciate the nearby shops and restaurants, further solidifying its appeal for both short and extended stays.
Breakfast at Novotel Poitiers is well-regarded for its generous and varied offerings, catering to different dietary needs with particular praise for its quality and variety. The breakfast staff is noted for their friendliness and helpfulness, though some logistical and pricing issues are occasionally mentioned.
Dining experiences at the hotel receive mixed reviews. While some meals are praised for their deliciousness and value, others note issues with food quality, service speed and limited menu choices, particularly during weekends when the restaurant is closed.
The hotel's rooms are praised for being spacious, clean and comfortable, particularly for families. Guests find the modern design and soundproofing appealing, although some rooms, particularly those in the basement, suffer from limited natural light and maintenance issues. Cleanliness receives generally high marks, though some inconsistency in cleaning practices is noted.
The staff at Novotel Poitiers is frequently commended for their attentiveness, professionalism and friendliness, contributing significantly to the positive guest experience. Despite occasional language barriers and service hiccups, the staff's dedication and helpfulness are standout features.
The wifi service is generally reliable with a strong signal, although some guests experience connectivity issues. The gym, while small, is functional and well-maintained, open 24 hours for convenience. The pool is a highlight, praised for its cleanliness, heated water and pleasant atmosphere, making it enjoyable for both adults and children.
Families particularly benefit from the hotel's amenities, including game rooms, playgrounds and spacious family rooms. The hotel's quiet environment and accommodating staff contribute to a peaceful stay for families.
Beds at the hotel are frequently praised for their comfort, contributing to restful sleep experiences, though some guests note overly firm mattresses or impractical setups.
While the hotel offers several commendable features, some aspects, such as dining services and cleanliness, fall short of four-star standards, suggesting room for improvement to fully meet guest expectations. Despite this, the positive aspects of the location, staff and family-friendly facilities contribute to a generally favorable impression. Show more
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Categories
Hotel with EV Charging Stations
Hotel for Honeymoon
Family Friendly Hotel
Dog Friendly Hotel
Romantic Hotel
Hotel with Swimming Pool
Heated Pool Outdoor Pool
Business Hotel
Accessible Hotel
Hotel with Gym
4-Star Hotel
Hotel with Outdoor Pool
Hotel with Heated Pool
Room Types
Superior room with 1 Queensize bed and 1 double sofa bedThe quadruple room features a wardrobe, a safe deposit box, as well as a private bathroom featuring a walk-in shower and a hairdryer. The air-conditioned quadruple room offers a flat-screen TV with cable channels, soundproof walls, a minibar, a tea and coffee maker as well as garden views. The unit offers 2 beds.
Superior Double Room with SofaThis air-conditioned room features free Wi-Fi, satellite TV and a private bathroom.
This room can accommodate 2 adults and 1 child.
Classic Double Room with Sofa BedThe triple room provides a wardrobe, a safe deposit box, as well as a private bathroom featuring a walk-in shower and a hairdryer. The air-conditioned triple room offers a flat-screen TV with cable channels, soundproof walls, a minibar, a tea and coffee maker as well as garden views. The unit offers 2 beds.
Classic Double Room with Double Sofa BedThe double room features a wardrobe, a safe deposit box, as well as a private bathroom featuring a walk-in shower and a hairdryer. The spacious air-conditioned double room offers a flat-screen TV with cable channels, soundproof walls, a minibar, a tea and coffee maker as well as garden views. The unit offers 2 beds.
Classic Double RoomThe unit offers 1 bed.
Executive Double RoomThe unit has 1 bed.
Executive Double Room with Sofa BedThe unit offers 2 beds.
Family Room - Two connecting RoomsThe family room provides a wardrobe, a safe deposit box, as well as a private bathroom boasting a walk-in shower and a hairdryer. The air-conditioned family room features a flat-screen TV with cable channels, soundproof walls, a minibar, a tea and coffee maker as well as garden views. The unit has 4 beds.
Suite with One King Bed and One SofabedThe air-conditioned suite features 1 bedroom and 1 bathroom with a shower and a hairdryer. The suite offers soundproof walls, a minibar, a tea and coffee maker, a flat-screen TV with cable channels, as well as city views. The unit offers 3 beds.
Guest Reviews
7.7
Good
Location
The Novotel Poitiers Site du Futuroscope boasts an excellent location for visitors to the Futuroscope amusement park, making it a top choice for those planning a visit. Guests frequently praise the hotel’s proximity to the park, which is within walking distance with many noting it’s just a 10-minute walk away. This convenience allows for easy access without the hassle of long commutes. The hotel is also strategically located near the A10 motorway and highway exits, making it an ideal stopover for travelers between Bordeaux and Paris. Additionally, it offers practical amenities such as a Tesla Supercharger and large parking areas. The nearby shops and restaurants add to the convenience, making it a fitting option for both short-term stays and extended visits to the region. Overall, the hotel's location is highly appreciated for its easy accessibility and proximity to one of the area’s main attractions.
Breakfast
The breakfast at Novotel Poitiers Site du Futuroscope garners mixed feelings from guests with a notable emphasis on its positive aspects. Visitors frequently highlight the breakfast as generous, hearty and very varied, featuring a wide array of choices that cater to different tastes and dietary requirements, including options for gluten-free diets. The buffet is often described as appetizing, complete and substantial with particular praise for its quality and variety.
Many reviews emphasize the excellent, top-notch and very tasty breakfast options available each morning, which are complemented by friendly and helpful staff. The ambiance of the breakfast area, including the comfortable downstairs lounge, adds to the overall pleasant experience.
Despite the numerous commendations, some guests find the breakfast arrangements less than ideal for a 4-star hotel. Concerns range from disorganization and occasional overcrowding to specific service issues like inconsistent seating arrangements and delays. Some also note that the breakfast can be quite expensive with a few feeling that the price does not always match the quality or selection offered, especially later in the morning when some items may run out.
In summary, while there are occasional logistical and pricing criticisms, the breakfast at Novotel Poitiers Site du Futuroscope generally impresses with its extensive, varied and high-quality offerings.
Dinner
The dining experience at Novotel Poitiers Site du Futuroscope has received mixed reviews. While some guests found the dinner and breakfast to be very well-prepared and enjoyed the friendly restaurant staff, others were less satisfied. Positive highlights included delicious meals, good value for money and a competent floor manager. However, complaints about the food being cold, bland or unprocessed and the service being slow and disorganized were common. Several guests pointed out that the restaurant menu offers limited choices and is available only in French. The restaurant is closed on weekends, adding inconvenience for those staying during that time. Issues such as long wait times, unfriendly staff and poor organization detracted from the overall dining experience. Despite some good meals, many guests felt the quality and service did not meet the standards expected of a four-star establishment.
Rooms
Novotel Poitiers Site du Futuroscope offers a range of rooms that are generally spacious, clean and comfortable. Many guests appreciated the ample space, especially for families with some rooms comfortably accommodating four people. The modern design and well-appointed furnishings add to the appeal, making for an overall pleasant stay. Rooms are also noted for being quiet and well-soundproofed, ensuring a tranquil environment despite proximity to the road or potential for noisy neighbors. The cleanliness of the rooms is a standout feature, although some reviews indicate occasional lapses in maintenance and cleaning.
A number of guests found the rooms functional and well-equipped with satisfactory amenities like comfortable bedding and plenty of storage space. The contemporary bathrooms with features like Italian showers received positive mentions, though there were some reports of maintenance issues such as drainage problems and broken blinds.
On the downside, several rooms in the basement or semi-basement levels were described as less appealing due to limited natural light and a more confined feel. Some guests also mentioned that certain rooms felt dated or lacked sufficient outlets and toiletries. Overall, while the rooms are comfortable and spacious, there are areas for improvement in upkeep and amenities to meet the full expectations set by its star rating.
Beds
Guests frequently praise the beds at Novotel Poitiers Site du Futuroscope, consistently highlighting their comfort. Many reviewers describe the mattresses and overall bedding as very good with some noting the availability of queen-size and king-size beds with good pillows. Multiple comments emphasize the comfort of the bedding, including firm mattresses and comfortable duvets, contributing to a restful sleep experience. Guests appreciate the cleanliness of the linens and the well-soundproofed rooms, which enhance the feeling of comfort and relaxation. However, some guests note issues such as overly firm mattresses and occasional impractical setups like not having sofa beds ready upon arrival. Despite these minor drawbacks, the general sentiment remains positive with guests enjoying the comfort provided by the hotel’s beds and room accommodations.
Cleanliness
Novotel Poitiers Site du Futuroscope receives praise for its overall cleanliness with many guests noting the clean rooms and well-maintained facilities, including the bar and pool. Several guests highlighted the hotel’s adherence to hygiene standards, especially during Covid times, which instilled a sense of safety and comfort. The hotel and rooms are generally described as clean, tidy and functional. The spaciousness of the rooms also contributes to the positive experience.
However, some reviews indicate inconsistencies in cleaning practices with reports of dust under the sofa beds, stained walls and occasionally dirty bathrooms. There are mentions of rooms not being cleaned properly on certain days and some guests found specific areas like the breakfast room and gym equipment lacking in cleanliness. Despite these issues, many guests found the overall cleanliness satisfactory and appreciated the clean and welcoming environments, suggesting a need for more consistent cleaning checks to maintain high standards throughout the entire hotel.
Staff
The reviews for Novotel Poitiers Site du Futuroscope highlight a remarkably positive experience with the hotel’s staff. Guests frequently describe the staff as attentive, friendly and professional. Many reviews mention the welcoming atmosphere created by the efficient and knowledgeable team, particularly at the reception. Staff members are noted for their warm smiles, accommodating nature and their readiness to offer helpful advice and immediate assistance.
The hotel is praised for maintaining a high level of service; guests appreciate the prompt responses to room preparation issues and the respectful updates provided during their stay. The staff's kindness and proactive approach are especially noted, making visitors feel well-cared-for, which is particularly beneficial for families.
Despite the overwhelmingly positive feedback, a few guests pointed out occasional difficulties, such as handful of staff being overwhelmed or not as friendly as expected. There were also mentions of language barriers and the need for more inclusive options in service.
Overall, the staff at Novotel Poitiers Site du Futuroscope is highly commended for their dedication, competence and the consistent, pleasant service they provide, contributing significantly to the positive experiences of their guests.
Wi-Fi
The wifi at Novotel Poitiers Site du Futuroscope presents a mix of strengths and areas for improvement. On the positive side, free wifi is available and the signal tends to be strong in the rooms, making basic internet tasks generally manageable. Some guests have found the wifi to be top-notch and it often works reasonably well. However, there are some consistent issues such as average overall quality and occasional disconnected signals. Access to the internet can be problematic at times with difficulties in opening web pages and the menu QR code for the restaurant not being compatible with some devices. Additionally, some guests have reported having to pay for wifi that drops in and out frequently. The hotel may also present challenges in finding convenient plugs for connecting various devices.
Gym
The gym at Novotel Poitiers Site du Futuroscope is praised for being functional and well-equipped, featuring basic yet sufficient equipment for a good workout. Guests appreciate its cleanliness and the fact that it is open 24 hours, offering flexibility for different schedules. Despite its smaller size, the gym remains well-maintained, although there are suggestions for modernization. Some minor concerns include noise from adjacent areas and the compact size of the gym and sauna. Overall, the fitness amenities are commendable, especially for those looking for a quick and convenient exercise option.
Pool
The pool at Novotel Poitiers Site du Futuroscope receives high praise for its cleanliness, maintenance and overall pleasant experience. The heated pool is a standout feature, offering a delightful and super enjoyable option for both kids and adults. Many guests highlight the comfortable and relaxed atmosphere, especially enjoying the pool in the evening.
Whether indoors or outdoors, the pools are well-regarded for their clean, heated water, contributing to a tranquil and relaxing setting. Families particularly appreciate the nice big pool that children enjoy, despite some mentioning the pool can be small. The outdoor pool and common areas are noted as beautiful and well-kept, making a perfect spot to unwind at the end of the day.
The pool's amenities, including a stocked bar, add to its appeal. While some guests noted the absence of changing rooms and non-umbrellas, as well as occasional temperature inconsistencies, these concerns are minor compared to the overall positive experience. The hotel also maintains strict and organized Covid-19 measures around the pool, ensuring a safe environment for all guests.
Family
Novotel Poitiers Site du Futuroscope receives positive feedback from guests regarding its suitability for families, especially those with children. Many reviews highlight the hotel’s numerous family-friendly facilities, such as game rooms, playgrounds and spacious family rooms. These amenities make it an ideal choice for large families and those looking for a convenient location near the Futuroscope park.
Despite some comments about rooms being a bit cramped for four people and occasional shortages in provided towels, many families noted that the rooms generally comfortably accommodate the entire family. The hotel is praised for its quiet environment, even with many families present, ensuring a peaceful stay for all guests.
A significant draw for families is the hotel’s ideal proximity to the park, making it a perfect base for a family vacation or weekend getaway. The friendly and helpful staff further enhance the experience, contributing to an overall family-friendly atmosphere. The option of having separate toilets and communicating rooms adds to the convenience and comfort for families during their stay.
4 Star
The reviews for Novotel Poitiers Site du Futuroscope present a mixed picture regarding its four-star rating. Generally, guests feel that the hotel does not fully meet the expected standards of a four-star establishment. Many reviews highlight shortcomings in cleanliness, dining services and overall value, indicating that these areas are not up to par for a hotel of this caliber. Despite its professional service quality, the property seems to fall short in various aspects, leaving guests feeling that it does not meritoriously align with what is typically expected from a four-star hotel. While some aspects are commendable, there is a consensus that certain services and facilities need considerable improvement to justify its four-star rating accurately.
Outdoor Pool
The outdoor pool at Novotel Poitiers Site du Futuroscope consistently receives praise from guests for its cleanliness and accessibility. Described as both nice and lovely, the pool offers a modern and pleasant area for relaxation. The heated pool is a notable feature, enhancing comfort for swimmers. Guests appreciate the well-designed outdoor layout and the inviting setting near the pool, which adds to the overall appeal of the hotel's recreational offerings. The pool and its surrounding backyard area contribute to a serene and enjoyable outdoor relaxation experience.
Yes, Novotel Poitiers Site du Futuroscope has pool(s) that belong to one or more of the following categories: Heated Pool, Outdoor Pool.
No, a spa isn't available at Novotel Poitiers Site du Futuroscope.
Yes, Novotel Poitiers Site du Futuroscope welcomes dogs.
No, parking facilities aren't available at Novotel Poitiers Site du Futuroscope.
Yes, Novotel Poitiers Site du Futuroscope has a gym.