Ibis Cotonou
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Summary of reviewsOverall, Ibis Cotonou is a hotel that offers a great location with easy access to conference venues and the airport. Guests appreciated the hotel's proximity to other amenities and the good ambiance of the surroundings. The hotel's security and free shuttle service were also highly praised. The staff were described as friendly and accommodating with some going above and beyond to provide excellent customer service. The breakfast was deemed decent with a variety of options at a reasonable price, although some guests wished for more non-French options. The rooms were generally clean and comfortable, although some guests noted maintenance issues and a lack of dining facilities on-site. The cleanliness of the hotel was praised, although some guests noted issues such as a sour or humid smell. Despite some mixed reviews, the majority of guests had a positive impression of the staff with many expressing gratitude for their helpfulness, professionalism and warm hospitality.
Categories
Hotel with Spa
Family Friendly Hotel
Dog Friendly Hotel
Business Hotel
Hotel with Parking
Accessible Hotel
3-Star Hotel
Guest Reviews
Ibis Cotonou is a hotel that boasts a great location with accessibility to conference venues and situated just a five-minute drive from the airport. Guests appreciated the hotel's proximity to other amenities such as the Novotel, where they could enjoy brunch. The hotel's environment outside was also deemed excellent and there were comments on the overall good ambiance. Security was also top-notch, a fact that put guests at ease during their stay. The free shuttle service to and from the airport was much appreciated with multiple guests commending the service. Additionally, the hotel's staff were friendly and accommodating, further enhancing the hotel's convenient and accessible location. It is worth noting that some guests commented that the hotel's food and surroundings were not to their liking but appreciated that alternative options were available nearby. Overall, Ibis Cotonou's location and surrounding areas received high praise from guests with guests describing the country of Benin as beautiful with charming locals.
According to reviews, the breakfast at Ibis Cotonou is decent and good with a friendly atmosphere and a variety of options at a reasonable price. Some guests wished for more non-French options and greater variety, while others deemed it one of the best breakfasts they've had at hotels around the world. The coffee and the cozy atmosphere of the breakfast area were particularly praised. However, some guests found the breakfast disappointing due to the limited choices and lack of variation with some missing basic elements such as sugar or warm coffee. Overall, the breakfast seems suitable for those who enjoy a filling and straightforward meal with local fruits and typical African dishes and don't mind a lack of exotic cuisine.
Staying at the Ibis Cotonou hotel may offer a comfortable and relaxing experience, as guests have noted the cleanliness of the facilities and rooms. However, it is important to keep in mind that the rooms may be small with limited space for hanging clothes and a lack of electrical outlets nearby. Some guests have stated that the furnishing could be improved and that the rooms are not well-equipped. Also, there are no dining facilities available on-site. Nevertheless, the hotel staff have been described as kind and accommodating. Despite some maintenance issues - such as broken toilet buttons, insufficient soap and shower gel and insufficient cleaning during COVID-19 - the basic standard and comfort of the beds have generally been praised.
The Ibis Cotonou hotel provides clean facilities and comfortable rooms with friendly staff who maintain high levels of cleanliness throughout guests' stays. While some guests have noted issues such as a sour or humid smell and the occasional issue with housekeeping not notifying guests that their room would not be cleaned daily due to COVID-19 precautions, the overall impression is one of cleanliness and upkeep. Some guests have suggested that the hotel could be improved with updates and maintenance, while others noted issues such as a lack of towels or half-empty soap dispensers. However, the majority of guest reviews were positive, focusing on the cleanliness of the hotel and the diligence of its staff.
The staff at Ibis Cotonou received mixed reviews, but the majority of guests described them as friendly and helpful. Some guests mentioned a need for more training and a few reported encountering rude employees. However, many gave high praise to specific staff members who went above and beyond, such as Ms. Marvin who provided excellent customer service. Some guests also noted responsive and cooperative staff, smooth check-in processes and clean rooms. Several guests appreciated the calm and serene environment and some mentioned the helpfulness of the shuttle service. Despite some negative comments, the overall impression of the staff at Ibis Cotonou is positive with many guests expressing gratitude for their helpfulness, professionalism and warm hospitality.
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Location
Breakfast
Rooms
Cleanliness
Staff
No, Ibis Cotonou doesn't have any pool.
Yes, a spa is available at Ibis Cotonou.
Yes, Ibis Cotonou welcomes dogs.
Yes, parking facilities are available at Ibis Cotonou.
No, Ibis Cotonou doesn't have a gym.
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