Hard Rock Hotel Desaru Coast
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Summary of reviewsHard Rock Hotel Desaru Coast enjoys an enviable location in the heart of Desaru Coast, offering direct access to Adventure Waterpark and easy proximity to local dining options and the beach, although it shares beach access with the neighboring Westin Hotel. This prime location makes it ideal for family getaways and relaxing escapes alike, albeit somewhat remote for those seeking extensive exploration beyond the immediate area.
The breakfast at the hotel receives widespread acclaim for its diverse and delicious buffet spread featuring local and Western items, live cooking stations and highlights like roti canai and fresh coffee, along with courteous service. However, some guests note limited seating and slow refills during peak times. Dinner experiences are more mixed with high praise for the Mexican restaurant and in-house Sessions, alongside critiques of insufficient vegetarian options, slow service and some food quality issues.
The hotel’s rooms stand out for their cleanliness, comfort and spaciousness, praised for their appealing interiors, large wardrobes and comfortable beds. Guests enjoy amenities such as balconies with scenic views and effective room service, though minor maintenance issues and occasional cleanliness lapses are noted.
Cleanliness across the hotel is generally well-regarded with clean rooms and well-maintained facilities contributing to a positive environment. However, there are sporadic critiques of dust, musty smells and occasional pests, suggesting a need for more consistent housekeeping.
Staff at Hard Rock Hotel Desaru Coast are frequently praised for their friendliness, professionalism and helpfulness, creating a welcoming atmosphere. While isolated reports of slow service and unprofessional behavior exist, the overall sentiment towards the staff is highly positive.
Wi-Fi access is mixed with guests appreciating the seamless connection and decent speeds but noting variability in reliability across the property. The Rock Spa offers a luxurious but somewhat pricey experience with a tranquil ambiance, though improvements in massage techniques and better management of loud music are suggested.
The gym is well-equipped, clean and appreciated for being open 24 hours, though some guests suggest additional features like heavy punching bags could enhance the facility. The pool experiences are mixed with families enjoying a fun, child-friendly environment, though issues with size, cleanliness and restrictive operating hours are noted.
Beach experiences are positively reviewed for their beauty and cleanliness despite the 10-minute walk through the Westin Hotel to access it and the shared nature of the beach creates a pleasant setting for relaxation. Parking is provided free of charge and is ample, though its distance from rooms and the lobby can be inconvenient.
Overall, Hard Rock Hotel Desaru Coast is praised for its strategic location, excellent breakfast offerings, comfortable rooms and friendly staff, making it a desirable option for both family vacations and relaxing escapes despite some areas needing improvement.
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The breakfast at the hotel receives widespread acclaim for its diverse and delicious buffet spread featuring local and Western items, live cooking stations and highlights like roti canai and fresh coffee, along with courteous service. However, some guests note limited seating and slow refills during peak times. Dinner experiences are more mixed with high praise for the Mexican restaurant and in-house Sessions, alongside critiques of insufficient vegetarian options, slow service and some food quality issues.
The hotel’s rooms stand out for their cleanliness, comfort and spaciousness, praised for their appealing interiors, large wardrobes and comfortable beds. Guests enjoy amenities such as balconies with scenic views and effective room service, though minor maintenance issues and occasional cleanliness lapses are noted.
Cleanliness across the hotel is generally well-regarded with clean rooms and well-maintained facilities contributing to a positive environment. However, there are sporadic critiques of dust, musty smells and occasional pests, suggesting a need for more consistent housekeeping.
Staff at Hard Rock Hotel Desaru Coast are frequently praised for their friendliness, professionalism and helpfulness, creating a welcoming atmosphere. While isolated reports of slow service and unprofessional behavior exist, the overall sentiment towards the staff is highly positive.
Wi-Fi access is mixed with guests appreciating the seamless connection and decent speeds but noting variability in reliability across the property. The Rock Spa offers a luxurious but somewhat pricey experience with a tranquil ambiance, though improvements in massage techniques and better management of loud music are suggested.
The gym is well-equipped, clean and appreciated for being open 24 hours, though some guests suggest additional features like heavy punching bags could enhance the facility. The pool experiences are mixed with families enjoying a fun, child-friendly environment, though issues with size, cleanliness and restrictive operating hours are noted.
Beach experiences are positively reviewed for their beauty and cleanliness despite the 10-minute walk through the Westin Hotel to access it and the shared nature of the beach creates a pleasant setting for relaxation. Parking is provided free of charge and is ample, though its distance from rooms and the lobby can be inconvenient.
Overall, Hard Rock Hotel Desaru Coast is praised for its strategic location, excellent breakfast offerings, comfortable rooms and friendly staff, making it a desirable option for both family vacations and relaxing escapes despite some areas needing improvement.
Hotel with EV Charging Stations
Luxury Hotel
Hotel near Golf Courses
Hotel near The Beach
Hotel Taking Steps Towards Sustainability
Hotel for Honeymoon
Hotel with Spa
Family Friendly Hotel
Family-Friendly room types:
Family rooms
Connecting rooms (with intermediate door)
King Bedroom
Please suggest which room type a family with one child should choose and where the child will sleep:
One-bedroom.
One-bedroom.
Answers last updated by Hard Rock Hotel Desaru Coast
Romantic Hotel
Hotel with Swimming Pool
Outdoor Pool
Business Hotel
Hotel with Parking
EV charging stations
Accessible Hotel
Hotel with Gym
Hotel for Yoga
Is there any yoga equipment available? Yes, for free
Answers last updated by Hard Rock Hotel Desaru Coast
5-Star Hotel
Hotel with Outdoor Pool
Guest Reviews
Nestled in the heart of Desaru Coast, Hard Rock Hotel Desaru Coast offers an enviable location that provides easy access to nearby attractions. One of its standout features is the direct access to the Adventure Waterpark, allowing guests to enjoy the water-themed attractions effortlessly. Families will find this particularly convenient, given the numerous reviews highlighting how ideal the location is for a family leisure trip.
The hotel is also within a short walking distance of the beach, though it's worth noting that the beach access is shared with a neighboring hotel, The Westin. Guests can either walk about five to ten minutes to reach the beach or take advantage of the hotel's free shuttle service, ensuring beach outings are hassle-free. The surrounding area is rich with other resorts and dining options, making it easy for visitors to explore the local scene.
While the location is generally praised for being great and convenient, it's somewhat remote, necessitating a drive for more extensive exploration. However, for those looking to stay close to the attractions, Hard Rock Hotel Desaru Coast is perfectly situated beside the water park and near tourist hotspots, making it an excellent choice for both family getaways and relaxing escapes. The scenic views of the coast add to the overall ambiance, making this hotel an appealing option for many travelers.
The breakfast experience at Hard Rock Hotel Desaru Coast generally stands out for its variety and quality. Guests frequently praise the extensive and diverse buffet spread which includes many options catering to different tastes, such as local Asian breakfast items along with standard Western fare. The live cooking stations and specific favorites like roti canai and fresh coffee provide enjoyable highlights according to many reviews.
The breakfast is described as superb, delicious and fantastic by multiple visitors, emphasizing the enjoyable and hassle-free experience. Friendly and courteous staff add to the overall positive ambiance, making the dining experience pleasant. The dining areas are accessible and maintained with a comfortable environment, though occasional crowding during peak times can slightly detract from the experience.
Despite the largely positive feedback, some reviews note areas for improvement. Issues such as limited seating, slow refilling of items and lack of variety on certain days are mentioned. A few guests feel that the breakfast does not always live up to the prestigious Hard Rock brand with certain items lacking in flavor and quality. The high volume of guests can sometimes result in long queues and crowded conditions, which might require better management to enhance the overall experience.
Overall, the breakfast at Hard Rock Hotel Desaru Coast is widely appreciated for its variety, taste and efficient service, making it a significant part of the guest experience despite some limitations during peak periods.
At the Hard Rock Hotel Desaru Coast, dinner experiences have varied across different dining venues and menus. The Mexican restaurant, in particular, has received high praise for its fabulous food and the in-house restaurant, Sessions, has also been commended for its delicious dishes and cultural dinner offerings. Some guests have highlighted the buffet dinner as plentiful and tasty with a good spread that suited various tastes.
However, not all reviews were favorable. Several guests noted a lack of vegetarian options, lengthy wait times and instances of cold food being served. Some found the food quality to be below expectations, often describing it as tasteless or overpriced. There were also remarks about limited dining choices and the need for better dinner arrangements with some buffets not being worth the money due to slow replenishment and issues with flies.
Despite these criticisms, some guests enjoyed their dinner experiences. The beef burger ordered via room service was singled out for being exceptionally good and both breakfast and dinner spreads were appreciated by a number of visitors. Nevertheless, the overall sentiment suggests room for improvement in both the variety and quality of dinner options to enhance the dining experience at the Hard Rock Hotel Desaru Coast.
The Hard Rock Hotel Desaru Coast has garnered numerous positive reviews for its rooms with guests frequently lauding their cleanliness, comfort and spaciousness. The rooms are described as lovely and cozy, featuring appealing interior designs and an overall tidy appearance. Many rooms boast large wardrobes, big bathrooms and comfortable beds with amenities such as double beds and balconies offering enhanced relaxation. The well-maintained rooms come with impressive sound systems and effective room service, ensuring a pleasant stay.
Several guests appreciated the diverse selection of rooms, ranging from superior king rooms to studio suites suitable for families. The rooms are notably airy and breezy, providing natural illumination and appealing views, including some overlooking the adventure waterpark. Cleanliness is a common highlight, although a few reviews mentioned sporadic issues with dustiness and the occasional musty smell.
Despite a few critiques regarding soundproofing and minor maintenance issues like faulty air conditioning and non-functional sinks, the general consensus is that the rooms offer a comfortable and delightful experience. Features such as spacious, well-decorated rooms and facilities such as fast Wi-Fi and direct beach access add to the appeal. The hotel staff also receive praise for their friendly and helpful demeanor.
In summary, the Hard Rock Hotel Desaru Coast delivers a largely positive lodging experience with its clean, spacious and comfortable rooms, complemented by good service and engaging room amenities.
Visitors to Hard Rock Hotel Desaru Coast often praise the hotel's beds for their comfort and cleanliness. Many reviews highlight the spacious and cozy nature of the rooms, complemented by well-maintained and cosy beds. Positive remarks point out that the beds are comfortable and come in a variety of sizes, which cater well to families and those looking for extra space. Reviewers also appreciate the soft and relaxing nature of many of the beds, providing a good night's sleep.
However, a few guests note that the softness of the beds and pillows can sometimes detract from lumbar support and overall sleep quality. Some beds are described as being too soft or saggy for certain preferences, while pillows are occasionally considered too flat or in need of replacement. Despite these minor grievances, the consensus leans towards satisfaction, especially for those who find softer bedding to their liking.
Overall, Hard Rock Hotel Desaru Coast offers a comfortable and pleasant sleeping experience with rooms that are generously spacious and beds that are well-cared for, making it a favorable choice for a restful stay.
The Hard Rock Hotel Desaru Coast has generally positive feedback when it comes to cleanliness with numerous guests highlighting clean rooms and well-maintained facilities. Many reviewers specifically describe their rooms as clean, tidy and comfortable. The dining areas and public spaces are also noted for their cleanliness, contributing to a pleasing environment throughout the hotel.
However, several guests pointed out areas needing improvement. While the majority found their rooms clean, a noticeable number reported issues such as dust, dirty floors, musty smells and occasional pests like ants and cockroaches in the rooms. There were also specific complaints about neglected rooms, dirty carpet and leaking sinks. Some reviews mentioned that housekeeping services could be slow and public areas like corridors sometimes became wet and slippery when it rained.
Overall, while the hotel maintains a generally clean appearance, there are mixed reviews emphasizing the need for more consistent and thorough cleaning practices.
The staff at Hard Rock Hotel Desaru Coast generally receive high praise for their friendliness, helpfulness and professionalism. Guests consistently highlight the accommodating and courteous nature of the personnel, including the reception and concierge teams, housekeeping staff and those managing the kids club and restaurants. The efficient and warm approach of the team often makes guests feel right at home with many noting that staff greet them with smiles and are quick to respond to any queries or issues. Special mentions are given to certain managers and individual employees for going the extra mile to ensure a pleasant stay.
However, there are some notes on areas for improvement. While many guests find the staff to be proactive and hardworking, there are isolated incidents of slow service, unprofessional behavior and a need for better training, especially in handling specific requests and managing crowds during peak times. Despite these occasional hiccups, the overall sentiment leans heavily towards a positive and welcoming experience thanks to the dedication of the hotel staff.
Hard Rock Hotel Desaru Coast receives mixed reviews regarding its Wi-Fi service. Positive comments highlight the seamless connection and automatic reconnection features, along with adequately high-speed and decent Wi-Fi access. Guests appreciate the free Wi-Fi provision, both in-room and throughout the property with some mentioning the customized Wi-Fi passwords.
However, there are also mentions of poor and unreliable Wi-Fi in certain areas, necessitating a stronger connection at times. Overall, while the hotel provides ample Wi-Fi facilities, the strength and reliability can vary across different locations within the property.
Nestled within the vibrant atmosphere of the Hard Rock Hotel Desaru Coast, the Rock Spa stands out with its superb and gorgeously decorated facilities. Despite its somewhat secluded location on the lower ground floor, where guests can enjoy a quieter environment away from foot traffic, the spa still faces challenges that could be improved. Visitors have noted some disorganization with reservations and unexpected increases in pricing, along with a few reports of mediocre massage techniques by the masseurs.
Although the spa services come at an extra cost and there is no free access, the ambiance often impresses guests seeking a luxurious experience. The area near the spa, unfortunately, sometimes suffers from loud music, which can slightly hinder the tranquil experience typically expected. Yoga sessions by the swimming pool offer an additional wellness option for guests looking to complement their spa day.
While some found the massages and overall experiences could use enhancement, many still highlighted the spa as a good and even superb part of their stay, making it a worthy consideration for visitors looking to unwind in style.
The gym at Hard Rock Hotel Desaru Coast has been highly praised by guests for its exceptional facilities and well-maintained equipment. Many have highlighted the extensive range of amenities available, noting that the gym is well-equipped, clean and even open 24 hours, making it convenient for all guests. While the gym's facilities have been acknowledged as useful and accommodating, there were comments suggesting that the space might be a bit small and could benefit from additions like heavy punching bags or a sauna and steam room. Overall, the gym has garnered positive feedback for maintaining a nice, new environment with a good range of equipment that guests find beneficial for their fitness plans.
The Hard Rock Hotel Desaru Coast offers a mixed pool experience according to guest reviews. While many visitors find the pool lovely and fun, especially for kids, there are several mentions of its relatively small size, making it prone to crowding and congestion. Families appreciate the children's splash area and friendly pool staff who provide excellent service and good music, including interesting underwater tunes. However, some reviews point out that the pool was sometimes dirty, basic and in need of updates with limited activities available. The pool's operating hours, closing at 7 pm, were considered restrictive by some guests. The proximity to the water park compensates for the pool's shortcomings, providing an alternative for more extensive aquatic fun. Overall, while the pool has its enjoyable moments, it could benefit from better maintenance and additional features to enhance the guest experience.
The Hard Rock Hotel Desaru Coast offers guests a nearby beach experience, though it is not directly on the beach. The beach is easily accessible and typically involves a short walk, usually around 10 minutes, often through the neighboring Westin Hotel. Despite the requirement to walk and the lack of direct beach access, guests have praised the beach's beauty and cleanliness. The beach is privately shared with The Westin, ensuring a pleasant and extensive area for relaxation. Overall, while the hotel is not beachfront, its proximity to the water park and easy access to a beautiful beach offer significant advantages for a varied resort experience.
The parking situation at Hard Rock Hotel Desaru Coast receives mixed reviews from guests. On the positive side, the hotel provides free parking, which is appreciated by many visitors. The parking claim process is straightforward and there are ample parking spaces available if driving up to Desaru. Additionally, the carpark entrance is within a short walk from some rooms and there is a buggy service to assist guests with transportation to the carpark.
However, several guests have noted that the parking is not without its inconveniences. The carpark is often described as being far from the rooms and lobby, making it a long walk, particularly inconvenient in poor weather conditions like rain. The carpark is also said to be dark at night and lacks coverage, which can be another inconvenience during rainy days. Some guests mentioned limited parking space and suggested a need for a new parking setup or updates to the existing one. The parking system using the TnG card is considered useful, but the overall redemption process could benefit from improvements.
The absence of valet parking and the open-air nature of the carpark further contribute to the mixed feedback. While the concierge staff is noted for being friendly, the distance and accessibility of the carpark remain areas that could use some enhancement to improve guest experience.
Hard Rock Hotel Desaru Coast is a standout destination for families, offering a range of amenities and activities specifically designed to keep children entertained. Families will appreciate the kid-friendly atmosphere and numerous engaging activities available for all ages. The hotel boasts a children's club and an indoor playground, ensuring that young guests have plenty of options for fun. The waterpark, easily accessible from the hotel, is a particular highlight for kids and families alike.
Comfortable, clean rooms and welcoming staff add to the overall appeal, making it a cozy and convenient choice for family vacations. Buggy services around the hotel offer added convenience for those traveling with children. The hotel's family-friendly policies and amenities, such as kid-specific spa treatments, show a clear commitment to providing a memorable experience for families.
The property is ideally suited for quick family getaways, extended vacations and even day trips, given its close proximity to the beach. The variety of activities ensures that each member of the family—from toddlers to teenagers—has something to enjoy. Guests have praised the hotel for its suitability for both young children and older kids, making it a versatile choice for families with diverse needs.
In summary, Hard Rock Hotel Desaru Coast is highly recommended for families looking for a fun, relaxing and engaging vacation spot. With its excellent facilities and attentive staff, it’s clear why many guests consider it the best family hotel they’ve ever experienced.
The Hard Rock Hotel Desaru Coast has garnered attention for its luxury standard and superb facilities, which many guests find befitting of a five-star rating. Visitors commend the hotel for its excellent five-star service and the extremely friendly staff who ensure a warm and welcoming stay. Check-in and check-out processes are highlighted as exceptional, contributing to the overall smooth guest experience.
Facilities at the hotel are superb and guests appreciate the luxurious feel and the true five-star ambiance. Communications via WhatsApp have been noted as convenient, adding a modern touch to the guest services. The dining experience is widely lauded as a five-star treat with the breakfast offering a variety of options, although some feel the taste does not wholly meet five-star expectations.
While many reviews consider this hotel the best among its five-star peers, some point out that certain amenities need updating and waiter services in restaurants could be more aligned with the standards expected at this level. Despite some debatable aspects regarding its five-star status, the overwhelming sentiment is positive with many guests recommending it as a perfect destination for a luxurious stay.
The Hard Rock Hotel Desaru Coast boasts a range of facilities and services tailored to meet the needs of business travelers. The hotel offers convenient meeting and conference rooms, ideal for corporate gatherings and events. Rooms equipped with workstation desks provide a comfortable space for business activities. Guests can also enjoy the executive lounge, which enhances the overall business experience. Additional amenities include a business lounge and TV with an array of programs, ensuring a balanced mix of work and relaxation opportunities. The venue is described as a nice place for a business trip, reflecting its suitability for professional travel. However, minor issues such as room hubs not working have been noted. Overall, the hotel effectively supports the needs of business travelers, making it a reliable choice for work-related stays.
Hard Rock Hotel Desaru Coast is praised for its overall accessibility with facilities that are generally easy to find and use. The hotel's design includes wheelchair-friendly paths and a clearly accessible layout, making it a suitable choice for guests with disabilities. Guests appreciate the effort put into ensuring locations within the hotel are easily accessible, including access to the on-site water park. However, there are areas that need improvement, such as the condition of room keys and ensuring that accessible rooms are confirmed. Despite some minor setbacks, the hotel is recognized for its commitment to providing a safe and accessible environment for all guests.
The Hard Rock Hotel Desaru Coast features a wonderful and beautiful outdoor pool setup that guests appreciate. The pool, described as having the right size, includes a nice outdoor sunbathing area and scenic surroundings. Additionally, there's convenient direct access to the pool from other hotel areas and it is located next to the gym for added convenience.
Hard Rock Hotel Desaru Coast is an excellent choice for honeymooners, offering romantic views from the balcony and an inviting honeymoon suite. Guests have found the hotel to be an ideal honeymoon resort, appreciating the relaxing room setup designed for newlyweds. Positive feedback highlights the hotel's suitability for anniversary trips and its general appeal for those on a romantic getaway.
The Hard Rock Hotel Desaru Coast offers a positive experience for yoga enthusiasts. The hotel features yoga classes held in a serene outdoor area, enhancing the overall ambiance and connection with nature. Guests can enjoy yoga sessions scheduled during the day, making it convenient to join in at a suitable time. Additionally, yoga mats are readily available in the gym, ensuring guests have all the necessary equipment for their practice. The presence of these facilities and the overall good ambiance in the yoga areas have been appreciated by many.
Hard Rock Hotel Desaru Coast offers a high-end experience with luxurious accommodations and surroundings. This top-tier venue captures the essence of a luxury ambiance and atmosphere, characterized by high-class furnishings and a five-star hotel feel. Situated just across the street from the beach, it meets the Hard Rock standard, making it an ideal destination for those seeking a luxury resort setting. Though there are minor concerns such as occasional under-staffing and high rates associated with the luxury experience, the hotel primarily targets luxury customers looking to indulge in a high-end getaway.
Hard Rock Hotel Desaru Coast exudes an ambience that makes it an ideal intimate getaway venue. The hotel's aromatic environment adds to the overall romantic atmosphere, making it a popular choice for honeymooners and couples looking for a peaceful escape. The trip often feels romantic with the perfect location setting the stage for a memorable experience. Adding to the allure, there is romantic date night music and a peaceful live band at night, which enhance the dreamy and serene vibe. Overall, this hotel provides a compelling mix of amenities and atmosphere conducive to a romantic stay.
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Location
The hotel is also within a short walking distance of the beach, though it's worth noting that the beach access is shared with a neighboring hotel, The Westin. Guests can either walk about five to ten minutes to reach the beach or take advantage of the hotel's free shuttle service, ensuring beach outings are hassle-free. The surrounding area is rich with other resorts and dining options, making it easy for visitors to explore the local scene.
While the location is generally praised for being great and convenient, it's somewhat remote, necessitating a drive for more extensive exploration. However, for those looking to stay close to the attractions, Hard Rock Hotel Desaru Coast is perfectly situated beside the water park and near tourist hotspots, making it an excellent choice for both family getaways and relaxing escapes. The scenic views of the coast add to the overall ambiance, making this hotel an appealing option for many travelers.
Breakfast
The breakfast is described as superb, delicious and fantastic by multiple visitors, emphasizing the enjoyable and hassle-free experience. Friendly and courteous staff add to the overall positive ambiance, making the dining experience pleasant. The dining areas are accessible and maintained with a comfortable environment, though occasional crowding during peak times can slightly detract from the experience.
Despite the largely positive feedback, some reviews note areas for improvement. Issues such as limited seating, slow refilling of items and lack of variety on certain days are mentioned. A few guests feel that the breakfast does not always live up to the prestigious Hard Rock brand with certain items lacking in flavor and quality. The high volume of guests can sometimes result in long queues and crowded conditions, which might require better management to enhance the overall experience.
Overall, the breakfast at Hard Rock Hotel Desaru Coast is widely appreciated for its variety, taste and efficient service, making it a significant part of the guest experience despite some limitations during peak periods.
Dinner
However, not all reviews were favorable. Several guests noted a lack of vegetarian options, lengthy wait times and instances of cold food being served. Some found the food quality to be below expectations, often describing it as tasteless or overpriced. There were also remarks about limited dining choices and the need for better dinner arrangements with some buffets not being worth the money due to slow replenishment and issues with flies.
Despite these criticisms, some guests enjoyed their dinner experiences. The beef burger ordered via room service was singled out for being exceptionally good and both breakfast and dinner spreads were appreciated by a number of visitors. Nevertheless, the overall sentiment suggests room for improvement in both the variety and quality of dinner options to enhance the dining experience at the Hard Rock Hotel Desaru Coast.
Rooms
Several guests appreciated the diverse selection of rooms, ranging from superior king rooms to studio suites suitable for families. The rooms are notably airy and breezy, providing natural illumination and appealing views, including some overlooking the adventure waterpark. Cleanliness is a common highlight, although a few reviews mentioned sporadic issues with dustiness and the occasional musty smell.
Despite a few critiques regarding soundproofing and minor maintenance issues like faulty air conditioning and non-functional sinks, the general consensus is that the rooms offer a comfortable and delightful experience. Features such as spacious, well-decorated rooms and facilities such as fast Wi-Fi and direct beach access add to the appeal. The hotel staff also receive praise for their friendly and helpful demeanor.
In summary, the Hard Rock Hotel Desaru Coast delivers a largely positive lodging experience with its clean, spacious and comfortable rooms, complemented by good service and engaging room amenities.
Beds
However, a few guests note that the softness of the beds and pillows can sometimes detract from lumbar support and overall sleep quality. Some beds are described as being too soft or saggy for certain preferences, while pillows are occasionally considered too flat or in need of replacement. Despite these minor grievances, the consensus leans towards satisfaction, especially for those who find softer bedding to their liking.
Overall, Hard Rock Hotel Desaru Coast offers a comfortable and pleasant sleeping experience with rooms that are generously spacious and beds that are well-cared for, making it a favorable choice for a restful stay.
Cleanliness
However, several guests pointed out areas needing improvement. While the majority found their rooms clean, a noticeable number reported issues such as dust, dirty floors, musty smells and occasional pests like ants and cockroaches in the rooms. There were also specific complaints about neglected rooms, dirty carpet and leaking sinks. Some reviews mentioned that housekeeping services could be slow and public areas like corridors sometimes became wet and slippery when it rained.
Overall, while the hotel maintains a generally clean appearance, there are mixed reviews emphasizing the need for more consistent and thorough cleaning practices.
Staff
However, there are some notes on areas for improvement. While many guests find the staff to be proactive and hardworking, there are isolated incidents of slow service, unprofessional behavior and a need for better training, especially in handling specific requests and managing crowds during peak times. Despite these occasional hiccups, the overall sentiment leans heavily towards a positive and welcoming experience thanks to the dedication of the hotel staff.
Wi-Fi
However, there are also mentions of poor and unreliable Wi-Fi in certain areas, necessitating a stronger connection at times. Overall, while the hotel provides ample Wi-Fi facilities, the strength and reliability can vary across different locations within the property.
Spa
Although the spa services come at an extra cost and there is no free access, the ambiance often impresses guests seeking a luxurious experience. The area near the spa, unfortunately, sometimes suffers from loud music, which can slightly hinder the tranquil experience typically expected. Yoga sessions by the swimming pool offer an additional wellness option for guests looking to complement their spa day.
While some found the massages and overall experiences could use enhancement, many still highlighted the spa as a good and even superb part of their stay, making it a worthy consideration for visitors looking to unwind in style.
Gym
Pool
Beach
Parking
However, several guests have noted that the parking is not without its inconveniences. The carpark is often described as being far from the rooms and lobby, making it a long walk, particularly inconvenient in poor weather conditions like rain. The carpark is also said to be dark at night and lacks coverage, which can be another inconvenience during rainy days. Some guests mentioned limited parking space and suggested a need for a new parking setup or updates to the existing one. The parking system using the TnG card is considered useful, but the overall redemption process could benefit from improvements.
The absence of valet parking and the open-air nature of the carpark further contribute to the mixed feedback. While the concierge staff is noted for being friendly, the distance and accessibility of the carpark remain areas that could use some enhancement to improve guest experience.
Family
Comfortable, clean rooms and welcoming staff add to the overall appeal, making it a cozy and convenient choice for family vacations. Buggy services around the hotel offer added convenience for those traveling with children. The hotel's family-friendly policies and amenities, such as kid-specific spa treatments, show a clear commitment to providing a memorable experience for families.
The property is ideally suited for quick family getaways, extended vacations and even day trips, given its close proximity to the beach. The variety of activities ensures that each member of the family—from toddlers to teenagers—has something to enjoy. Guests have praised the hotel for its suitability for both young children and older kids, making it a versatile choice for families with diverse needs.
In summary, Hard Rock Hotel Desaru Coast is highly recommended for families looking for a fun, relaxing and engaging vacation spot. With its excellent facilities and attentive staff, it’s clear why many guests consider it the best family hotel they’ve ever experienced.
5 Star
Facilities at the hotel are superb and guests appreciate the luxurious feel and the true five-star ambiance. Communications via WhatsApp have been noted as convenient, adding a modern touch to the guest services. The dining experience is widely lauded as a five-star treat with the breakfast offering a variety of options, although some feel the taste does not wholly meet five-star expectations.
While many reviews consider this hotel the best among its five-star peers, some point out that certain amenities need updating and waiter services in restaurants could be more aligned with the standards expected at this level. Despite some debatable aspects regarding its five-star status, the overwhelming sentiment is positive with many guests recommending it as a perfect destination for a luxurious stay.
Business
Accessible
Outdoor Pool
Honeymoon
Yoga
Luxury
Romantic
Yes, Hard Rock Hotel Desaru Coast has pool(s) that belong to one or more of the following categories: Outdoor Pool.
Yes, a spa is available at Hard Rock Hotel Desaru Coast.
No, Hard Rock Hotel Desaru Coast doesn't allow dogs.
Yes, parking facilities are available at Hard Rock Hotel Desaru Coast.
Yes, Hard Rock Hotel Desaru Coast has a gym.
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