Eliza House

Edinburgh 55.94689600, -3.21752300 , 14-16 Grosvenor Street (Show on Map)
7.1
Good


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Summary of reviewsEliza House is a charming, historic hotel in Edinburgh that consistently receives praise for its prime location, cleanliness and accommodating staff. Situated near Haymarket Station, the hotel offers easy access to public transportation, making exploring the city and reaching the airport hassle-free. Guests enjoy the proximity to major attractions like the Royal Mile and Edinburgh Castle, as well as the vibrant local shops, restaurants and pubs. The neighborhood combines central convenience with a peaceful atmosphere, perfect for both tourists and business travelers.

The hotel provides a complimentary, self-serve, grab-and-go breakfast including coffee, tea and an assortment of snacks like croissants, cereal bars and pastries. While the simplicity and lack of a full breakfast are noted, many guests appreciate the thoughtful gesture and convenience of the offerings.

Rooms at Eliza House are spacious, cozy and clean with high ceilings and large windows adding a touch of grandeur. The period features and traditional decor, while charming, could benefit from some updates and maintenance. Despite occasional issues with aging furnishings and minor maintenance problems, the rooms are generally quiet and offer a peaceful retreat from the city. Guests frequently commend the cleanliness of both the bedrooms and bathrooms, though some mention dated furnishings and occasional less attentive cleaning in certain areas.

The staff at Eliza House consistently receive high marks for their friendliness and helpfulness, contributing to a welcoming atmosphere. Their efficiency and readiness to assist with any needs, from providing city information to helping with luggage, enhance the overall guest experience.

The WiFi service is generally reliable and fast with minor connectivity issues in certain rooms. The beds are another highlight, often praised for their comfort and quality, although a few guests report variability in bed firmness and occasional noise.

Eliza House offers good value for money, making it an ideal choice for budget-conscious travelers seeking an affordable, pleasant and centrally located stay. The hotel's historical charm, dating back to the 1860s, adds a unique character and its pet-friendly policy is a bonus for travelers with dogs, although improvements could be made to address occasional dog-related odors.

Overall, Eliza House provides a cozy, comfortable stay with a blend of historical elegance and modern convenience, ensuring a memorable visit to Edinburgh.
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Categories
Historic Hotel

Hotel for Honeymoon

Dog Friendly Hotel

Hotel near Nightlife Spots

Hotel with Free Wi-Fi

Cheap Hotel

3-Star Hotel

Room Types
Standard Twin Room Featuring an en suite bathroom, a flat-screen TV, and free Wi-Fi. Please note that the hotel does not have a lift and rooms are over 4 floors. Please note in the Special Requests box a room on lower floors. Group bookings of more than 5 rooms will have a different cancellation or deposit policy. You will be contacted after booking with the different policies depending on the dates and size of the group.

Standard Double Room Featuring an en suite bathroom, a flat-screen TV, and free Wi-Fi. Please note that the hotel does not have a lift and rooms are over 4 floors. Please note in the Special Requests box a room on lower floors.

Single Room This individually styled bedroom features an en suite bathroom, a flat-screen TV, and free Wi-Fi. Please note that the hotel does not have a lift and rooms are over 4 floors. Please note in the Special Requests box a room on lower floors.

Standard Triple Room Providing free toiletries, this triple room includes a private bathroom with a bath, a shower and a hairdryer. The triple room provides a tea and coffee maker, a wardrobe, a safe deposit box, a flat-screen TV, as well as city views. The unit offers 2 beds.

Guest Reviews
7.1
Good
Location
Eliza House is frequently praised for its prime location in Edinburgh. Situated conveniently near Haymarket Station, the hotel offers seamless access to various modes of public transportation, including trains, trams and buses, making it a breeze to explore the city and reach the airport. Guests particularly appreciate the proximity to the city center with most major attractions, such as the Royal Mile and Edinburgh Castle within a 15-20 minute walk or a short tram ride.

The area around the hotel brims with vibrant shops, restaurants and pubs, providing plenty of dining and entertainment options. Additionally, the quiet, central neighborhood offers easy access to both the historic Old Town and newer parts of the city, ensuring a peaceful yet centrally located stay. For those attending events, the nearby Edinburgh International Conference Centre adds to the convenience.

With its strategic position and welcoming atmosphere, Eliza House stands out as an ideal base for both tourists and business travelers looking to make the most of their visit to Edinburgh.

Breakfast
Eliza House provides a variety of complimentary breakfast offerings each morning. Guests have appreciated the free coffee, tea and an assortment of snacks such as croissants, cereal bars, cookies and pastries available from early morning until late. While the breakfast is self-serve and grab-and-go, it includes instant coffee, bottled water and a selection of packaged snacks. Though some reviewers noted the absence of a full breakfast or a dining room, many found the effort to provide morning refreshments a thoughtful gesture.

The offerings are described as basic but adequate, ensuring guests have something to start their day. Coffee lovers particularly enjoyed the free coffee station. Despite the lack of a hot or cooked breakfast, the provision of various snacks like flapjacks, granola bars and instant drinks was appreciated by several guests. There were comments on the continental breakfast being on the simpler side with pre-packaged rolls and biscuits, but the availability of these items added convenience for many.

While there were mixed feelings about the breakfast quality, the general consensus highlights that the convenience and complimentary nature of the offerings made it a positive aspect of their stay. The warm reception of free coffee, tea and an array of small breakfast snacks contributed to the overall comfortable experience at Eliza House.

Rooms
Eliza House is a charming, historic hotel centrally located within walking distance of Edinburgh's city center. Guests frequently praise the hotel's spacious rooms, many of which feature high ceilings and large windows, adding a touch of grandeur. The rooms are often described as cozy, clean and comfortable with some even noting immaculate cleaning standards and daily housekeeping services.

Despite the hotel's vintage charm, guests noted that the decor and furnishings are somewhat dated. Some rooms display signs of wear and tear, including aging furniture, dated appliances and certain maintenance issues such as malfunctioning doors, noisy pipes and unreliable radiators. Nevertheless, the period features and traditional furnishings add a touch of character and authenticity that resonates with its historical roots.

The size of the rooms is a recurring highlight, often exceeding guests' expectations. Visitors appreciate the ample space for relaxation, storage and comfort and many find the beds extremely comfortable. Additionally, despite being centrally located, many rooms are surprisingly quiet, providing a peaceful retreat from the bustling city streets.

Bathrooms, while spacious and functional, are occasionally reported to be outdated with minor issues such as leaky fixtures and worn-out fittings. However, basic amenities like clean towels and hot water are reliably provided.

In summary, Eliza House offers large, comfortable accommodations in a historically rich and central location. The rooms, while boasting classic and charming features, would benefit from some updates and maintenance to enhance the overall guest experience.

Beds
Eliza House has garnered impressive feedback regarding the comfort and quality of its beds. Consistently, guests have praised the beds as being comfortable, cosy and enabling them to sleep well at night. Many reviewers highlighted the clean and warm rooms, contributing to a pleasant sleeping environment. The inclusion of comfortable bedding and the availability of extra blankets were also appreciated by visitors.

However, a few guests noted some variability in bed quality. While the majority found the beds to be superbly comfortable, a few found them either too soft or a bit lumpy. There were occasional complaints about certain beds being too springy, small or even noisy. Issues such as thin mattresses, dirty bed linens and creaking noise from some beds were mentioned, although these appeared to be exceptions rather than the rule.

Overall, Eliza House stands out for providing a generally high standard of bed comfort, ensuring that most guests leave feeling well-rested and satisfied with their sleeping arrangements.

Cleanliness
Eliza House has garnered quite a reputation for maintaining a high standard of cleanliness, making it a solid choice for visitors seeking a neat and orderly stay. Reviewers frequently highlight the clean and comfortable rooms with many noting the spotless condition of both the bedrooms and bathrooms. The sheets, bedding and general room environment regularly receive positive mentions for being very clean and cozy.

Guests find the overall atmosphere pleasant, often describing the rooms as large, cozy and imbued with charm, reflective of a traditional Edinburgh hotel. This consistent attention to cleanliness extends to the communal spaces, which are noted to be tidy despite their somewhat dated appearance.

However, not all feedback is glowing. Some reviews mention issues with dated furnishings and less attentive cleaning in certain areas, such as bathrooms and carpets. The most persistent and troubling concern appears to be an unpleasant smell in the hallways and stairwells, which some guests describe as unbearable and reminiscent of cat urine.

Despite these criticisms, the positive remarks on room cleanliness and comfort are frequent and suggest that Eliza House successfully meets the cleanliness expectations of many of its guests, making it a practical option for a short stay in the city.

Staff
Eliza House has garnered a reputation for its exceptional staff, frequently praised for their friendliness and helpful nature. Guests consistently highlight the warm and accommodating atmosphere generated by the team's welcoming demeanor. The reception staff, in particular, are noted for being always available and eager to assist with any needs, providing extensive information about the city and being incredibly efficient during check-in processes. Guests appreciate the personal touches, such as complimentary breakfast items and assistance with luggage, which contribute to a positive overall experience. The staff's cordiality extends across the board with numerous remarks on their politeness and readiness to engage with guests. This level of service, combined with the dedicated efforts of the cleaning and housekeeping staff, ensures a welcoming stay at Eliza House.

Wi-Fi
At Eliza House, guests generally report positive experiences with the WiFi service. Many appreciated the free WiFi, noting that it worked well with some highlighting that the connection was very fast and of good quality. However, there were occasional mentions of connectivity issues, particularly in certain rooms where the WiFi signal did not reach properly or was weak at times. Despite these few drawbacks, the overall consensus suggests that the WiFi at Eliza House is reliable and meets the needs of most visitors.

3 Star
Eliza House presents itself as an ideal choice for travelers seeking affordable accommodation for a 3-4 day stay. The value for money is consistently lauded with numerous guests highlighting the excellent and great value offered by the hotel. Situated in a convenient location, it provides a pleasant, quiet and cozy stay that meets the expectations for the price paid.

The hotel features basic facilities and limited services, making it economical and fitting well within a budget. While it may not offer luxury or high-end amenities, Eliza House has everything needed for a pleasant stay. Guests note that it is comparable to other three-star hotels they have enjoyed, though the establishment is admittedly dated and not well maintained in some areas.

Overall, Eliza House is characterized by its affordability and the decent quality of its accommodations, serving its purpose effectively within the three-star hotel category, even if it falls short in certain service aspects.

Historic
Eliza House boasts an undeniable historical charm that transports guests back in time. This Victorian property, dating back to the 1860s, beautifully preserves its rich history with a castle-like appearance and classic, period features. Visitors appreciate the vintage look and antique style that permeate the establishment, from its traditional Scottish guest house character to the decor evoking an old European atmosphere.

The building retains many of its original elements, including classic stairs and beautiful period features, making it a quintessential example of a 19th century high-middle-class residence. The rustic and old-fashioned design enhances the experience of staying in a typical British accommodation. Overall, Eliza House stands as a testament to historic elegance, offering a unique and charming retreat with a special character rooted deeply in its storied past.

Dog Friendly
Eliza House warmly welcomes dogs, providing a pet-friendly and accommodating environment for guests traveling with their furry companions. The hotel allows dogs with no extra cost, which is a highlight for dog owners. Staff members are considerate in their efforts to accommodate pets. However, some guests have noted a noticeable dog urine smell and a strong dog odor on the ground floor, which may require attention. Despite these minor setbacks, the ability to travel with dogs without additional charges remains a key positive aspect of staying at Eliza House.


No, Eliza House doesn't have any pool.

No, a spa isn't available at Eliza House.

Yes, Eliza House welcomes dogs.

No, parking facilities aren't available at Eliza House.

No, Eliza House doesn't have a gym.

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