Fes Marriott Hotel Jnan Palace
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Summary of reviewsThe Fes Marriott Hotel Jnan Palace boasts an impressive array of features and services that cater to various guest needs, particularly showcasing its strengths in location, dining, staff friendliness and family accommodations.
The hotel's prime location in the heart of the new city of Fes is a significant highlight. Situated in a tranquil, secure and upscale area, it offers easy access to major sights and attractions via affordable taxis. Guests appreciate the serene, quiet setting, surrounded by beautiful gardens, making it an oasis away from the city's hustle and bustle. Proximity to numerous restaurants, stores and the vibrant boulevard adds to its appeal, offering both convenience and tranquility.
Breakfast at the Fes Marriott Hotel Jnan Palace is often described as excellent with guests praising its variety, quality and richness. The extensive buffet features a wide range of fresh products and delicious offerings, from sweet and savory items to various coffee and tea options. The breakfast service receives commendations for the helpful, welcoming staff, adding to the positive dining experience.
Dinner experiences at the hotel's restaurants, particularly the Moroccan and Italian establishments, are well-regarded. Guests frequently praise the Moroccan restaurant for its excellent cuisine and charming staff and the Italian restaurant for its food and service. The dining options are described as varied and delicious with in-room dining also receiving positive feedback for taste and quality.
The rooms at the Fes Marriott Hotel Jnan Palace are noted for their spaciousness, comfort and elegant décor. Guests highlight the large, clean and well-maintained rooms, many with balconies offering delightful views. Comfortable beds and luxurious amenities contribute to a restful experience, making the rooms a pleasant retreat. While there are occasional reports of minor technical issues and housekeeping delays, the overall sentiment remains positive.
Exemplary cleanliness throughout the hotel is a consistent theme in guest reviews. Both rooms and common areas are well-maintained and tidy, ensuring a comfortable environment. Although minor housekeeping issues were noted, the hotel's commitment to hygiene is clear.
The staff at Fes Marriott Hotel Jnan Palace receive high praise for their friendliness, attentiveness and professionalism. Guests frequently mention the courteous and welcoming nature of the team, from the concierge to housekeeping. Specific individuals are often highlighted for their exceptional service, enhancing the overall guest experience.
The hotel's WiFi service receives mixed reviews; many guests praise the internet speed and connectivity, while others report slow internet and occasional difficulties in connecting devices. The hotel's on-site engineers generally address these issues satisfactorily.
Spa services, including Moroccan massages and hammam treatments, are positively received, though some technical issues and inconsistencies were noted. The gym facilities are widely praised for being spacious, well-equipped and modern, catering well to fitness enthusiasts. The swimming pool is also a standout feature, known for its beauty and cleanliness, though some critiques regarding operating hours and seasonal heating issues were mentioned.
Parking at the hotel is easy and secure with well-maintained and guarded facilities. Family-friendly amenities and spacious suites make the hotel a commendable choice for those traveling with children, further enhancing its reputation as a versatile and accommodating destination.
Overall, the Fes Marriott Hotel Jnan Palace offers a luxurious and comfortable stay with its excellent location, superior dining options, clean and spacious rooms and friendly staff, making it a top choice for travelers in Fes.
Categories
The hotel's prime location in the heart of the new city of Fes is a significant highlight. Situated in a tranquil, secure and upscale area, it offers easy access to major sights and attractions via affordable taxis. Guests appreciate the serene, quiet setting, surrounded by beautiful gardens, making it an oasis away from the city's hustle and bustle. Proximity to numerous restaurants, stores and the vibrant boulevard adds to its appeal, offering both convenience and tranquility.
Breakfast at the Fes Marriott Hotel Jnan Palace is often described as excellent with guests praising its variety, quality and richness. The extensive buffet features a wide range of fresh products and delicious offerings, from sweet and savory items to various coffee and tea options. The breakfast service receives commendations for the helpful, welcoming staff, adding to the positive dining experience.
Dinner experiences at the hotel's restaurants, particularly the Moroccan and Italian establishments, are well-regarded. Guests frequently praise the Moroccan restaurant for its excellent cuisine and charming staff and the Italian restaurant for its food and service. The dining options are described as varied and delicious with in-room dining also receiving positive feedback for taste and quality.
The rooms at the Fes Marriott Hotel Jnan Palace are noted for their spaciousness, comfort and elegant décor. Guests highlight the large, clean and well-maintained rooms, many with balconies offering delightful views. Comfortable beds and luxurious amenities contribute to a restful experience, making the rooms a pleasant retreat. While there are occasional reports of minor technical issues and housekeeping delays, the overall sentiment remains positive.
Exemplary cleanliness throughout the hotel is a consistent theme in guest reviews. Both rooms and common areas are well-maintained and tidy, ensuring a comfortable environment. Although minor housekeeping issues were noted, the hotel's commitment to hygiene is clear.
The staff at Fes Marriott Hotel Jnan Palace receive high praise for their friendliness, attentiveness and professionalism. Guests frequently mention the courteous and welcoming nature of the team, from the concierge to housekeeping. Specific individuals are often highlighted for their exceptional service, enhancing the overall guest experience.
The hotel's WiFi service receives mixed reviews; many guests praise the internet speed and connectivity, while others report slow internet and occasional difficulties in connecting devices. The hotel's on-site engineers generally address these issues satisfactorily.
Spa services, including Moroccan massages and hammam treatments, are positively received, though some technical issues and inconsistencies were noted. The gym facilities are widely praised for being spacious, well-equipped and modern, catering well to fitness enthusiasts. The swimming pool is also a standout feature, known for its beauty and cleanliness, though some critiques regarding operating hours and seasonal heating issues were mentioned.
Parking at the hotel is easy and secure with well-maintained and guarded facilities. Family-friendly amenities and spacious suites make the hotel a commendable choice for those traveling with children, further enhancing its reputation as a versatile and accommodating destination.
Overall, the Fes Marriott Hotel Jnan Palace offers a luxurious and comfortable stay with its excellent location, superior dining options, clean and spacious rooms and friendly staff, making it a top choice for travelers in Fes.
Luxury Hotel
Hotel Taking Steps Towards Sustainability
Hotel for Honeymoon
Hotel with Spa
Family Friendly Hotel
Romantic Hotel
Hotel with Swimming Pool
Outdoor Pool
Business Hotel
Hotel with Parking
Accessible Hotel
Hotel with Gym
5-Star Hotel
Hotel with Outdoor Pool
Guest Reviews
The 'Fes Marriott Hotel Jnan Palace' is celebrated for its superb location in the heart of the city, nestled in a tranquil, secure and upscale area of the new city. Despite some noting it as slightly far from the Medina, its central positioning offers close proximity to major sights and attractions with easy accessibility via affordable taxis. Guests appreciate the hotel’s peaceful and quiet setting, beautifully surrounded by stunning gardens, providing a serene oasis away from city traffic and hustle.
The convenience of being within walking distance to numerous restaurants, stores and a vibrant boulevard adds to its appeal. Its excellent placement ensures a short drive to most points of interest in Fes. The hotel’s atmosphere, encompassing a beautiful structure with characteristic Moroccan decor, complements its top-class services and amenities. For those looking to explore the city, the Marriott's location is both practical and enjoyable, offering both tranquility and accessibility in one package.
At the Fes Marriott Hotel Jnan Palace, breakfast experiences ranging from excellent to disappointing are frequently highlighted by guests. Many guests praised the breakfast as excellent, very good, top-notch and exceptional, often mentioning its richness, variety and high quality. The breakfast buffet stands out for its extensive selection, diversity and abundance, featuring a wide range of fresh products and delicious offerings. Some guests noted that the breakfast included both sweet and savory items with options for different types of coffee and tea, making it a delightful treat.
The breakfast service and staff also received commendations for being helpful, welcoming and attentive, enhancing the overall breakfast experience. Particularly, the availability of free breakfast for kids and a large buffet at a reasonable cost was appreciated by families.
However, several reviews pointed out the high cost of breakfast, considering it too expensive, especially for Morocco. Some guests were dissatisfied with the quality, describing the breakfast as poor, average or just okay. Issues such as food freshness, undrinkable coffee and limited options for vegan and dairy-free diets were mentioned. There are also reports of missing ingredients and basic offerings not aligning with the hotel's luxury status.
In-room breakfast experiences seemed positive with remarks about the beautiful service and settings, like enjoying breakfast on the terrace with garden views. Despite the occasional criticism, the majority of guests appear to have enjoyed their morning meals, making it a notable aspect of their stay at the hotel.
The Fes Marriott Hotel Jnan Palace offers a variety of dining experiences that have garnered numerous positive remarks. Guests highlight the Moroccan restaurant as a standout, praising its excellent cuisine and charming staff. Many describe their meals there as wonderful, delicious and special mentions were made of its affordability and fantastic experience.
The Italian restaurant also receives commendable reviews noting its excellent food and service, though some found it mediocre. Overall, the hotel's restaurants are frequently described as really good with specific favorites such as the Moroccan and Italian establishments receiving high accolades.
Guests enjoyed their dinner experiences both in-room and at the various hotel restaurants, reporting that the food was tasty, delicious and often exceeding expectations. The quality and variety across the hotel's dining options, particularly the Moroccan restaurant, are noted as highlights, although there were mixed reviews about NYE's dinner at the NeoCantine and the poolside restaurant.
Despite a few negative experiences, such as the hard grilled chicken and disappointing Caesar salad, the friendly and helpful nature of the restaurant staff, particularly at the Moroccan restaurant, left a positive impression on many diners. Overall, the Fes Marriott Hotel Jnan Palace dining experience is widely praised for its excellent food, varied cuisine and outstanding service.
Fes Marriott Hotel Jnan Palace offers a range of rooms that primarily receive praise for their spaciousness and comfort. Guests frequently highlight the large, clean and well-maintained rooms with many specifically appreciating the beautiful and elegant décor. The hotel rooms are also commended for being quiet, allowing for a peaceful stay. Comfortable beds and mattresses contribute to an overall restful experience and the suites, in particular, are noted for their generous size and luxurious amenities.
Some rooms feature balconies with delightful views, such as pool or garden vistas, adding an extra level of enjoyment for guests. The rooms are typically equipped with all necessary facilities, though there are occasional reports of technical issues, such as non-functioning televisions or air conditioning units. Another point of minor critique involves the speed and timing of room cleaning services with a few guests noting delays.
Despite these minor setbacks, the overall sentiment towards the rooms at Fes Marriott Hotel Jnan Palace remains positive. Guests often mention the hotel's top-notch service with staff being described as friendly and attentive. The cleanliness of the rooms and bathrooms is consistently highlighted. Additionally, the hotel’s distinctive Moroccan décor receives appreciation for adding a touch of local charm to the experience.
In summary, the rooms at Fes Marriott Hotel Jnan Palace are spacious, comfortable and elegantly decorated, making them a pleasant retreat for travelers, though minor improvements in maintenance and housekeeping processes could enhance the overall guest experience.
The beds at Fes Marriott Hotel Jnan Palace consistently receive high praise for their comfort and size. Guests frequently describe the beds as very comfortable with many noting the bedding's excellent quality. Large beds, including king-size and even "ginormous" beds, are commonly mentioned, providing a restful night's sleep. The rooms are described as comfortable and pleasant, often featuring clean and comfortable bedding.
However, a few reviews indicate some negative aspects, such as old mattresses, beds that make plastic-like noises and pillows that are not adequately sized. Despite these occasional drawbacks, the overall consensus is that the beds and bedding contribute significantly to a positive stay at the hotel.
The Fes Marriott Hotel Jnan Palace earns high marks for its exceptional cleanliness, leaving guests generally satisfied with their stay. The rooms are often described as very clean, spotless and well-maintained, ensuring a comfortable and pleasant experience. The hotel's common areas match this standard with guests appreciating the cleanliness and overall upkeep throughout the property.
Despite these positive notes, some guests pointed out specific areas for improvement, such as minor issues with room vacuuming, stained linens and curtains that needed better maintenance. Occasional lapses in housekeeping efficiency were noted, potentially due to understaffing, which sometimes required guests to request additional cleaning services.
Nevertheless, the overwhelmingly positive feedback underscores the hotel's commitment to hygiene with many guests highlighting the impeccable and high-quality cleaning standards. Overall, Fes Marriott Hotel Jnan Palace offers a clean, tidy and cozy environment, making it a reliable choice for travelers prioritizing cleanliness on their trips.
The staff at the Fes Marriott Hotel Jnan Palace receive high praise for their friendliness, attentiveness and helpfulness. Guests frequently mention the courteous and welcoming nature of the team, highlighting specific individuals like Nour, Rania and Zineb for their exceptional service. The concierge desk, managed by staff such as Noura, Ben Seddik, Yassine and others, is noted for being particularly supportive and responsive to guests' needs.
The hotel management and on-site managers are recognized for their dedication and professionalism, ensuring that any issues are promptly rectified. Even in specialized services, like those provided by the Hamman and Moroccan massage staff, guest satisfaction remains a priority. The housekeeping team is commended for maintaining cleanliness and even going the extra mile in room organization.
Guests consistently praise the reception staff, wait staff and porters for their warm welcomes and willingness to assist, creating an overall atmosphere of hospitality. The attention to detail in services, such as customer relations and breakfast service, further enhances the guest experience.
While most reviews are positive, a few mention occasional inefficiencies or less-than-ideal encounters. However, these instances seem rare compared to the overwhelmingly positive feedback about the staff's friendliness, professionalism and dedication to making each guest's stay enjoyable.
The WiFi at the Fes Marriott Hotel Jnan Palace has garnered mixed reviews from guests. Many travelers have praised the internet speed and connectivity, highlighting that it is very good throughout the premises. Descriptions such as quick, fast, strong signal and high-speed were repeatedly mentioned and several reviews emphasized the well-functioning and amazing WiFi service. Guests also appreciated the free WiFi available in certain areas.
However, there were also instances where the WiFi performance did not meet expectations. Some guests experienced slow internet and poor WiFi usage in their rooms with several noting difficulties in connecting their devices. Despite these issues, the hotel's on-site engineers were able to resolve connection problems for some guests. It is important to note that there were mentions of the Wi-Fi being paid, which could be a potential drawback for future visitors.
The spa at the Fes Marriott Hotel Jnan Palace has garnered mixed feedback. On the positive side, guests frequently highlight the pleasant wellness area, characterized by its Moroccan massages and hammam services, which received high praise, particularly from female visitors. The spa is often described as wonderful and beautiful, offering excellent treatment that adds a layer of luxury and relaxation to the overall hotel experience.
However, some guests have pointed out a few inconsistencies and technical issues. Specific concerns include the sauna being only lukewarm, non-functioning equipment such as the steam room and worn-out towels, which detract from the overall experience. Additionally, some visitors felt that the spa did not meet the hotel's otherwise high standards. Despite these drawbacks, many guests still found the spa to be very good, making it a notable feature of the hotel that with some improvements, could fully match the hotel's reputation.
The gym facilities at Fes Marriott Hotel Jnan Palace have received considerable praise from guests. Described as large and spacious, the gym is also noted for being well-equipped and modern. Many guests have referred to it as a great, top-notch gym and highlighted its clean and nice environment. The fully-equipped and fabulous gym facilities appear to cater well to fitness enthusiasts, offering a very nice place to work out. Despite a few mentions of equipment being out of order, the overall impression is that the sports facilities are good, making the fitness experience within the hotel premises a positive aspect of the stay.
The swimming pool at the Fes Marriott Hotel Jnan Palace is frequently praised for its beauty and cleanliness. Guests describe it as large, well-maintained and even magnificent. Additionally, the pool area itself received high marks with many guests finding it sensational and fantastic. The poolside bar and comfortable seating areas add to the pleasant ambiance, creating a dream-like environment for visitors.
However, there are a few criticisms. Some guests felt the pool was too expensive and its operating hours—closing at 8 pm—were too restrictive. Others mentioned that it was not consistently heated during the colder months, despite being marketed as such. Concerns were also raised about ongoing construction around certain pool areas and unprofessional poolside service. Despite these issues, the pool remains a standout feature for many guests, especially during the hot summer months when its size and cleanliness are particularly appreciated.
Fes Marriott Hotel Jnan Palace offers a range of parking options that cater to various needs, including private and nearby parking facilities. Guests noted the availability of closed, well-maintained and guarded internal parking. For those traveling by motorcycles, the hotel provides ideal and convenient parking solutions. Parking at the hotel is generally easy and comes with the added benefit of no parking fees. The clean and secure parking spaces add to the convenience and staff are helpful in assisting with parking arrangements for motorcycles and cars alike. However, some concerns have been raised regarding the security of the parking lot with a few instances of cars being scratched or damaged. Comprehensive insurance is recommended due to the limitations in identifying the cause of such damages. Overall, the parking experience is largely positive, especially with the added advantage of free parking.
Fes Marriott Hotel Jnan Palace offers a welcoming environment for families, making it a commendable choice for those traveling with kids. The establishment is praised for its family-friendly amenities and accommodations, including spacious family suites, some of which are spread over two floors.
Guests frequently highlight the clean rooms and overall pleasant stay, emphasizing the hotel's suitability for family gatherings. A range of activities designed for children, such as a foosball table, contributes to its reputation as a great resort for families. The staff's professionalism and kindness, particularly towards children, enhance the experience, making them feel warmly welcomed.
Despite minor issues, such as occasional inadequacies in meeting specific children's requests and the comfort level of some beds, the positives far outweigh the negatives. The helpful and friendly concierge services further enrich the holiday experience for families staying at this well-equipped hotel. Overall, Fes Marriott Hotel Jnan Palace is highly recommended for both family and couple stays, promising good service and a memorable visit.
The Fes Marriott Hotel Jnan Palace has garnered a mix of opinions about its five-star status, facilities and services. On the positive side, many guests appreciated the hotel's high-class feel with some deeming it worthy of its five-star rating. The facilities are often described as luxurious and the staff frequently receive praise for their friendly and professional demeanor. For some, the five-star experience was exceptional, marked by outstanding service and an overall feeling of luxuriousness.
However, there were also numerous comments suggesting the hotel does not consistently meet five-star standards. Issues such as customer service not being up to par, faulty installations and limited amenities were mentioned. Some guests noted that the service and quality did not align with their expectations for a high-end hotel, describing it as more middle-road for a five-star establishment. Complaints ranged from minor details, like stains, to more significant disruptions, such as construction impacting the use of the pool.
In summary, while the Fes Marriott Hotel Jnan Palace has elements that reflect its five-star rating, inconsistencies in service and facilities seem to detract from the overall luxury experience for some guests.
The Fes Marriott Hotel Jnan Palace generally meets expectations for its four-star rating, providing adequate services and facilities suitable for a four-star budget traveler. The hotel is recognized as deserving of its four stars, offering an affordable stay for guests. While some disruptions, such as limited pool access before 10am due to construction, have been noted, the hotel's overall service and amenities are in line with its four-star category.
'Fes Marriott Hotel Jnan Palace' offers a highly supportive environment for business travelers with a range of facilities tailored to meet professional needs. The accommodations provide excellent comfort and quality, making it ideal for winding down after a day of work tasks. The hotel features meeting spaces and a modern business center, which are frequently highlighted as beneficial for business meetings and trips. Business services are readily accessible, making it a reliable choice for those on professional travel. Overall, the hotel caters well to business travelers with its business-friendly amenities and excellent meeting rooms.
The Fes Marriott Hotel Jnan Palace offers a comfortable and accessible stay for guests with disabilities. Guests have highlighted the accessible rooms and facilities, handicap-friendly features and an available elevator, contributing to a fully enjoyable stay. The hotel is well-located, close to the city center and easily accessible by car, making short trips convenient to arrange. The hotel maintains a safe and clean environment with good facilities, including accessible features and a notable restaurant service. Although some reviews mentioned that steps are not ideal for accessibility, the overall accessibility of the hotel has been positively noted. The presence of great outdoor spaces adds to its appeal for all guests.
The outdoor pool at Fes Marriott Hotel Jnan Palace is often described as magnificent and lovely with many guests appreciating its decor and facilities. The pool area is highlighted as being comfortable and sensational, providing a pleasant space for relaxation. While some guests have encountered issues like early morning construction noise or specific hours when the pool was not accessible, overall feedback emphasizes the pool's cleanliness and appeal. The pool temperature has been noted to be cold in early November, but it is also mentioned that the pool is heated, adding to its allure.
Fes Marriott Hotel Jnan Palace offers a luxurious stay that lives up to its 5-star credentials with high-quality accommodations and an elegant atmosphere. Guests praise the superior category of the hotel, describing it as both prestigious and well-maintained. The clean, elegant rooms and suites exude a sense of luxury, complete with meticulous attention to detail. The hotel stands out for its tranquil and delightful environment, ensuring a truly pampering experience. Despite some criticisms, many guests feel the hotel delivers a great luxurious stay, reflecting high standards and a refined overall experience.
Fes Marriott Hotel Jnan Palace offers an ideal romantic getaway, perfect for couples seeking an intimate experience. The hotel features a romantic Moroccan restaurant that enhances the tranquil and romantic atmosphere. Guests can enjoy romantic dining settings and breakfast served à la carte in-room on the terrace, providing a delightful view of the magnificent garden with century-old trees. The quiet and peaceful ambiance complements the romantic touch, making it an excellent choice for celebrating special events or creating memorable moments. This hotel is also a sublime destination for honeymoons with its romantically inclined settings ensuring an unforgettable stay. The emphasis on romance and peacefulness makes it a place to revisit for cherished experiences.
Location Show Map
Location
The convenience of being within walking distance to numerous restaurants, stores and a vibrant boulevard adds to its appeal. Its excellent placement ensures a short drive to most points of interest in Fes. The hotel’s atmosphere, encompassing a beautiful structure with characteristic Moroccan decor, complements its top-class services and amenities. For those looking to explore the city, the Marriott's location is both practical and enjoyable, offering both tranquility and accessibility in one package.
Breakfast
The breakfast service and staff also received commendations for being helpful, welcoming and attentive, enhancing the overall breakfast experience. Particularly, the availability of free breakfast for kids and a large buffet at a reasonable cost was appreciated by families.
However, several reviews pointed out the high cost of breakfast, considering it too expensive, especially for Morocco. Some guests were dissatisfied with the quality, describing the breakfast as poor, average or just okay. Issues such as food freshness, undrinkable coffee and limited options for vegan and dairy-free diets were mentioned. There are also reports of missing ingredients and basic offerings not aligning with the hotel's luxury status.
In-room breakfast experiences seemed positive with remarks about the beautiful service and settings, like enjoying breakfast on the terrace with garden views. Despite the occasional criticism, the majority of guests appear to have enjoyed their morning meals, making it a notable aspect of their stay at the hotel.
Dinner
The Italian restaurant also receives commendable reviews noting its excellent food and service, though some found it mediocre. Overall, the hotel's restaurants are frequently described as really good with specific favorites such as the Moroccan and Italian establishments receiving high accolades.
Guests enjoyed their dinner experiences both in-room and at the various hotel restaurants, reporting that the food was tasty, delicious and often exceeding expectations. The quality and variety across the hotel's dining options, particularly the Moroccan restaurant, are noted as highlights, although there were mixed reviews about NYE's dinner at the NeoCantine and the poolside restaurant.
Despite a few negative experiences, such as the hard grilled chicken and disappointing Caesar salad, the friendly and helpful nature of the restaurant staff, particularly at the Moroccan restaurant, left a positive impression on many diners. Overall, the Fes Marriott Hotel Jnan Palace dining experience is widely praised for its excellent food, varied cuisine and outstanding service.
Rooms
Some rooms feature balconies with delightful views, such as pool or garden vistas, adding an extra level of enjoyment for guests. The rooms are typically equipped with all necessary facilities, though there are occasional reports of technical issues, such as non-functioning televisions or air conditioning units. Another point of minor critique involves the speed and timing of room cleaning services with a few guests noting delays.
Despite these minor setbacks, the overall sentiment towards the rooms at Fes Marriott Hotel Jnan Palace remains positive. Guests often mention the hotel's top-notch service with staff being described as friendly and attentive. The cleanliness of the rooms and bathrooms is consistently highlighted. Additionally, the hotel’s distinctive Moroccan décor receives appreciation for adding a touch of local charm to the experience.
In summary, the rooms at Fes Marriott Hotel Jnan Palace are spacious, comfortable and elegantly decorated, making them a pleasant retreat for travelers, though minor improvements in maintenance and housekeeping processes could enhance the overall guest experience.
Beds
However, a few reviews indicate some negative aspects, such as old mattresses, beds that make plastic-like noises and pillows that are not adequately sized. Despite these occasional drawbacks, the overall consensus is that the beds and bedding contribute significantly to a positive stay at the hotel.
Cleanliness
Despite these positive notes, some guests pointed out specific areas for improvement, such as minor issues with room vacuuming, stained linens and curtains that needed better maintenance. Occasional lapses in housekeeping efficiency were noted, potentially due to understaffing, which sometimes required guests to request additional cleaning services.
Nevertheless, the overwhelmingly positive feedback underscores the hotel's commitment to hygiene with many guests highlighting the impeccable and high-quality cleaning standards. Overall, Fes Marriott Hotel Jnan Palace offers a clean, tidy and cozy environment, making it a reliable choice for travelers prioritizing cleanliness on their trips.
Staff
The hotel management and on-site managers are recognized for their dedication and professionalism, ensuring that any issues are promptly rectified. Even in specialized services, like those provided by the Hamman and Moroccan massage staff, guest satisfaction remains a priority. The housekeeping team is commended for maintaining cleanliness and even going the extra mile in room organization.
Guests consistently praise the reception staff, wait staff and porters for their warm welcomes and willingness to assist, creating an overall atmosphere of hospitality. The attention to detail in services, such as customer relations and breakfast service, further enhances the guest experience.
While most reviews are positive, a few mention occasional inefficiencies or less-than-ideal encounters. However, these instances seem rare compared to the overwhelmingly positive feedback about the staff's friendliness, professionalism and dedication to making each guest's stay enjoyable.
Wi-Fi
However, there were also instances where the WiFi performance did not meet expectations. Some guests experienced slow internet and poor WiFi usage in their rooms with several noting difficulties in connecting their devices. Despite these issues, the hotel's on-site engineers were able to resolve connection problems for some guests. It is important to note that there were mentions of the Wi-Fi being paid, which could be a potential drawback for future visitors.
Spa
However, some guests have pointed out a few inconsistencies and technical issues. Specific concerns include the sauna being only lukewarm, non-functioning equipment such as the steam room and worn-out towels, which detract from the overall experience. Additionally, some visitors felt that the spa did not meet the hotel's otherwise high standards. Despite these drawbacks, many guests still found the spa to be very good, making it a notable feature of the hotel that with some improvements, could fully match the hotel's reputation.
Gym
Pool
However, there are a few criticisms. Some guests felt the pool was too expensive and its operating hours—closing at 8 pm—were too restrictive. Others mentioned that it was not consistently heated during the colder months, despite being marketed as such. Concerns were also raised about ongoing construction around certain pool areas and unprofessional poolside service. Despite these issues, the pool remains a standout feature for many guests, especially during the hot summer months when its size and cleanliness are particularly appreciated.
Parking
Family
Guests frequently highlight the clean rooms and overall pleasant stay, emphasizing the hotel's suitability for family gatherings. A range of activities designed for children, such as a foosball table, contributes to its reputation as a great resort for families. The staff's professionalism and kindness, particularly towards children, enhance the experience, making them feel warmly welcomed.
Despite minor issues, such as occasional inadequacies in meeting specific children's requests and the comfort level of some beds, the positives far outweigh the negatives. The helpful and friendly concierge services further enrich the holiday experience for families staying at this well-equipped hotel. Overall, Fes Marriott Hotel Jnan Palace is highly recommended for both family and couple stays, promising good service and a memorable visit.
5 Star
However, there were also numerous comments suggesting the hotel does not consistently meet five-star standards. Issues such as customer service not being up to par, faulty installations and limited amenities were mentioned. Some guests noted that the service and quality did not align with their expectations for a high-end hotel, describing it as more middle-road for a five-star establishment. Complaints ranged from minor details, like stains, to more significant disruptions, such as construction impacting the use of the pool.
In summary, while the Fes Marriott Hotel Jnan Palace has elements that reflect its five-star rating, inconsistencies in service and facilities seem to detract from the overall luxury experience for some guests.
4 Star
Business
Accessible
Outdoor Pool
Luxury
Romantic
Yes, Fes Marriott Hotel Jnan Palace has pool(s) that belong to one or more of the following categories: Outdoor Pool.
Yes, a spa is available at Fes Marriott Hotel Jnan Palace.
No, Fes Marriott Hotel Jnan Palace doesn't allow dogs.
Yes, parking facilities are available at Fes Marriott Hotel Jnan Palace.
Yes, Fes Marriott Hotel Jnan Palace has a gym.
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