Imperador Palace Hotel Franca

Franca -20.52879500, -47.39263800 , Av Presidente Vargas, 666 (Show on Map)
8.4
Very Good


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Summary of reviewsImperador Palace Hotel Franca enjoys a prime central location in Franca, making it convenient for both leisure and business travelers. Guests appreciate its proximity to shopping centers, restaurants and essential services, all within a calm and quiet environment. The hotel's accessibility and convenient parking options further enhance its appeal, making it a strategic base for anyone visiting the city.

Breakfast at the hotel stands out as exceptional with an abundant and varied selection that rivals many all-inclusive resorts. The pleasant breakfast space, including a rooftop with panoramic city views, adds to the positive dining experience. Guests also appreciate the courteous addition of afternoon tea, making the overall food service highly satisfactory despite a few areas for improvement.

Rooms at Imperador Palace Hotel Franca are spacious and comfortable, often described as clean and well-ventilated. Essential amenities are provided, ensuring a pleasant stay. Guests highlight the comfort of the beds and the excellence of the showers, contributing to a well-rounded experience. Minor remarks about outdated room structures and maintenance issues do not overshadow the overall positive guest feedback.

The hotel's cleanliness consistently receives high marks with immaculate conditions and well-maintained environments contributing to guest comfort. The courteous and attentive staff, from reception to breakfast service, further enhance the stay experience. Guests frequently commend the staff's friendly and helpful nature, creating a welcoming atmosphere that makes the hotel stand out.

The internet service, while receiving generally positive reviews, has some mixed feedback. Many guests find it reliable and suitable for work or study, while others encounter occasional connectivity problems. The gym, which operates through a nearby facility, also receives mixed reviews due to limited hours and accessibility issues.

Parking at the hotel is spacious and secure, though uncovered and is considered a significant convenience by guests. The family-friendly atmosphere ensures a comfortable and enjoyable stay for guests of all ages with many recommending the hotel for family trips despite minor concerns about specific needs.

The hotel offers generally comfortable beds with most guests finding them spacious and clean. However, some mentions of hardness or old mattresses and issues with double beds were noted. Despite this, the overall comfort level is satisfactory for most staying guests.

Imperador Palace Hotel Franca provides good value with its overall offering of excellent service, comfortable accommodations and prime location. Despite some discrepancies regarding its four-star rating, it remains a highly recommended choice for both business and leisure travelers.
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Room Types
Standard Twin Room This air-conditioned room features an LCD cable TV, minibar and a bathroom with a hairdryer.

Standard Triple Room This air-conditioned room features an LCD cable TV, minibar and a bathroom with a hairdryer. Please specify before arrival if you prefer 1 double and 1 single beds, or 3 single beds.

Superior Suite With a living area and sofa, this air-conditioned suite features 2 LCD cable TVs, a minibar and a bathroom with a hairdryer.

Single Room Offering free toiletries, this single room includes a private bathroom with a shower and a hairdryer. The air-conditioned single room offers a flat-screen TV with cable channels, a minibar, a wardrobe, a safe deposit box as well as city views. The unit has 1 bed.

King Suite with Spa Bath The air-conditioned suite features 1 bedroom and 1 bathroom with a bath and a shower. The suite offers a flat-screen TV with cable channels, a minibar, a wardrobe, a safe deposit box as well as city views. The unit offers 1 bed.

Guest Reviews
8.4
Very Good
Location
Situated in the heart of Franca, Imperador Palace Hotel Franca boasts a prime location praised by guests for its close proximity to the city center and major conveniences like shopping centers, malls, gas stations, pharmacies and restaurants. With remarks highlighting its excellent and great location, the hotel offers easy access to various destinations within the city, making it an ideal spot for both leisure and business travelers.

Guests appreciate the calm and quiet environment despite its central position, allowing for a peaceful stay. The hotel's accessibility and convenient parking further enhance its appeal. Visitors often note the seamless combination of location with other favorable aspects like a robust breakfast, excellent service and modern, comfortable rooms.

Whether for a short business trip or a longer stay, Imperador Palace Hotel Franca provides a strategic and highly regarded base from which to explore or conduct activities in Franca. The location is described as unparalleled and perfect with easy access to highways and essential services nearby, ensuring that it meets a wide array of needs and expectations.

Breakfast
Guests at the Imperador Palace Hotel Franca consistently praise the breakfast offerings, describing it as exceptional, varied and well-presented. Many reviews highlight the sheer abundance and diversity of options, from savory dishes to sweet pastries and fruits. Some guests even find the breakfast superior to those at many all-inclusive resorts, noting how it exceeds expectations with its variety and quality.

The breakfast is also commended for being plentiful and hearty, making it a perfect start to the day. Specific mentions include the excellent coffee, which surprised some guests with its abundance and quality. The breakfast space itself is noted as pleasant and even includes a rooftop offering a panoramic city view, adding to the overall positive dining experience.

Additionally, the introduction of afternoon tea as a courtesy is appreciated by many, further enhancing the overall satisfaction with the hotel's offerings. Despite a few mentions of limited healthy options, lack of replenishment and occasional overcooked items, the majority of guest experiences underscore the hotel's breakfast as not only good but exceptional and among the best they've ever had.

With friendly and helpful staff complementing the excellent breakfast, guests leave highly satisfied, making it a highlight of their stay at Imperador Palace Hotel Franca.

Dinner
The dinner experience at Imperador Palace Hotel Franca offers both convenience and quality within the hotel premises, making it an appealing option for guests. The restaurant service, which includes both breakfast and dinner, receives generally positive feedback. The in-house restaurant is particularly valued for its convenience, allowing guests to dine without having to leave the hotel. Despite some suggestions for expanding the dinner menu and a couple of critiques regarding the taste, the overall service is appreciated. Afternoons feature a courteous tea service, adding a pleasant touch to the dining experience. However, potential travelers should note that the restaurant, along with the gym, does not operate on weekends.

Rooms
At the Imperador Palace Hotel Franca, spacious and comfortable rooms stand out as a key feature. Many guests have appreciated the large dimensions of both the rooms and the bathrooms, highlighting the cleanliness and organization throughout their stay. The hotel provides well-ventilated accommodations and the availability of essential amenities ensures a comfortable experience. Cleanliness, comfort and quietness are recurring themes with many finding the beds particularly comfortable and the showers excellent.

The breakfast offerings complement the pleasant room experience, contributing to a well-rounded stay. While the majority of guests found the rooms enjoyable and the facilities satisfactory, there were occasional mentions of outdated room structures and minor maintenance issues, such as problematic air conditioning and a noisy environment in some areas.

Moreover, guests appreciated the spacious parking lot and the availability of parking spaces with electric car chargers as added conveniences. The spectacular view from the terrace, especially from higher floors, is an additional highlight worth noting.

In summary, Imperador Palace Hotel Franca excels in providing spacious, clean and comfortable accommodations with excellent amenities and a commendable breakfast service. Despite minor drawbacks, the hotel's strengths make it a worthwhile choice for travelers.

Beds
Imperador Palace Hotel Franca has garnered a mix of reviews concerning its beds. Most guests have highlighted the comfort and spaciousness of the beds with many describing them as comfortable, good and even excellent. The mattresses frequently receive high praise for their quality with terms like top beds and super comfortable beds appearing often.

Some guests appreciated the sizeable double beds, noting them as big, spacious or huge, which contributed to the overall comfort of the accommodation. Cleanliness of the bed linens was also generally commended, despite occasional comments about pillows without covers.

However, there are occasional mentions of beds being uncomfortable due to hardness or old mattresses. Issues such as sagging beds and cases where the double bed is merely two single beds pushed together also appeared in the reviews. A few reviews mentioned torn or broken beds as well as uncomfortable divisions in the middle of double beds. Despite these drawbacks, the recurring theme of comfort suggests that many guests leave with a positive impression of the bedding at Imperador Palace Hotel Franca.

Overall, while some aspects of bed comfort and condition could be improved, the majority of contributing guests find the beds at Imperador Palace Hotel Franca to be quite comfortable and satisfyingly large.

Cleanliness
Imperador Palace Hotel Franca demonstrates a high standard of cleanliness and organization in multiple aspects, earning praise for its immaculate conditions, well-maintained environments and the overall comfort it offers. Clean bed linens and towels are a notable highlight with guests appreciating that the rooms are consistently kept tidy without the need to request additional cleaning. The hotel's facilities are old but well-maintained, contributing to a feeling of comfort. Additionally, the parking area provides a sense of security for guests.

The breakfast receives positive remarks for being well-organized, fresh and tasty, enhancing the overall stay experience. Guests also noted the courteous staff and the welcoming atmosphere, which includes clean and well-scented rooms. Despite some concerns over outdated furniture, occasional mold in bathrooms and intermittent issues with stained linens, the general consensus points to the hotel's excellent cleanliness procedures and dedicated maintenance.

In summary, while the facilities may show signs of aging, the meticulous cleanliness and thoughtful organization make Imperador Palace Hotel Franca a comfortable and reliable option for travelers seeking a tidy and well-kept place to stay.

Staff
The 'Imperador Palace Hotel Franca' is widely praised for its exceptional staff. Guests consistently highlight the courteous and attentive nature of the team, noting that the employees are always polite, friendly and eager to help. Many reviews commend the service upon arrival with the reception staff receiving particular acclaim for their warm and prompt service. Words like "excellent," "great," and "wonderful" frequently appear in descriptions of the staff's performance, from the helpfulness of the maintenance crew to the competence of the entire team.

Breakfast at the hotel also earns positive mentions with guests appreciating the variety and quality. Specific team members, such as Cristina, receive individual praise for their exceptional service. While a few critiques exist, pointing to the occasional need for improved guidance or curtain cleaning, the overall sentiment remains highly favorable. The staff's friendliness, education and customer care make a significant impact, creating a welcoming atmosphere that enhances the guest experience at the hotel.

Wi-Fi
The internet service at Imperador Palace Hotel Franca receives mixed reviews from guests. Several guests praise the internet as being good, great or even excellent, making it suitable for work or study. Positive comments highlight that both the Wi-Fi and cable TV work very well with mentions of internet quality being good enough for various needs.

However, a significant number of reviewers experienced issues, describing the Wi-Fi as weak or unstable. Reports of poor internet quality and difficulty using Wi-Fi at times were noted with some guests indicating the need to rely on mobile data due to inconsistent service. Specifically, room 93 appears to have persistent connectivity problems. Despite these issues, the balance leans towards a generally satisfactory experience for those who did not encounter specific problems.

Gym
Guests have had mixed experiences with the gym at Imperador Palace Hotel Franca. The main point of contention is that the gym is not physically located within the hotel premises; instead, it operates based on an agreement with a nearby gym located around 150 meters away. Operating hours are limited, from 7 am to 9 am and the gym is closed on weekends, resulting in some guests not having the opportunity to use it. Scheduling a time for gym use is required, which adds an extra step for guests. Additionally, some reviews note that the gym was closed or not fully operational during their stay, emphasizing the need for better sanitation and maintenance protocols. Overall, expectations of an accessible, in-house gym were not met for many guests.

Parking
The Imperador Palace Hotel Franca boasts a spacious and easily accessible parking lot, which many guests find satisfactory. The parking area provides ample space and is private, adding an extra layer of security and convenience. The hotel's closed parking facilities help guests feel at ease and safe. Despite the parking lot being uncovered, which might be inconvenient in rainy weather, it is still considered excellent by many due to its size and the ease of parking. There is also a garage available, but similarly, it does not have coverage. Overall, the parking is adequate and the large, safe and convenient space is generally well-received.

Family
Imperador Palace Hotel Franca is a welcoming retreat for families seeking comfort and quality time together. Its family-friendly atmosphere stands out prominently, making it a great choice for guests of all ages. The hotel has received praise for being an excellent place for family stays with many travelers recommending it to their relatives and friends.

The hotel offers a comfortable environment that appeals to families. Guests have noted it as a nice family hotel and a good place for family trips. It has been appreciated for being great for kids, offering an ambiance that families can enjoy together. Several reviews highlighted how the experience at the hotel was approved by all family members, contributing to memorable family time.

However, there have been some concerns regarding the safety for children and other specific needs such as providing towels for younger guests. Despite these issues, the overall sentiment remains positive with many guests expressing their satisfaction and intention to recommend the hotel for family visits.

Imperador Palace Hotel Franca delivers a mostly delightful and accommodating experience for families, proving to be a suitable and favourable option for those traveling with children.

4 Star
Imperador Palace Hotel Franca has received feedback suggesting it provides a good cost-benefit ratio with many describing it as a beautiful and comfortable place to stay. Guests appreciate the attractive rates and overall good experience, noting great service and kind employees. Although some reviews question its four-star rating, especially with unclear facilities, the hotel is still considered a good option and choice by many. The breakfast, often referred to as "5-star," is particularly praised. Overall, it comes highly recommended despite some discrepancies regarding its star rating.

Business
Imperador Palace Hotel Franca is a commendable choice for business travelers, particularly those requiring functional workspaces during their stay. The rooms are equipped with desks and chairs designed for work situations, although some guests noted the desk space could be more comfortable. The beds are comfortable, ensuring a good night's rest after a busy day.

The hotel's location is highly convenient, making it easy to access essential destinations in the vicinity. This makes it ideal for transient or corporate accommodations. Business guests appreciate the reliable internet, which is crucial for work.

In terms of amenities, the hotel excels with an excellent breakfast offering, complemented by a complimentary afternoon tea with snacks. The staff is consistently professional and helpful, contributing to a positive experience for those on work trips.

Despite the simplicity of the rooms, the overall sentiment is that the Imperador Palace Hotel Franca is a great place for business stays. It's an excellent spot to finalize deals and unwind after a day of meetings, making it a recommended option for business travelers in Franca.


No, Imperador Palace Hotel Franca doesn't have any pool.

No, a spa isn't available at Imperador Palace Hotel Franca.

No, Imperador Palace Hotel Franca doesn't allow dogs.

Yes, parking facilities are available at Imperador Palace Hotel Franca.

Yes, Imperador Palace Hotel Franca has a gym.

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