World > Europe > Portugal > Madeira > Funchal > Funchal Sao Pedro > Hotels in Funchal > Pestana Royal All Inclusive Ocean & Spa Resort

Pestana Royal All Inclusive Ocean & Spa Resort

Funchal , Estrada Monumental 275 (Show on Map)

7.9

Good

➔

Please select your travel dates to see rates and availability

Check In

Check Out

1 room2 guests 1 room, 2 guests

Info

Summary of reviewsThe Pestana Royal All Inclusive Ocean & Spa Resort, located near Funchal with stunning Atlantic Ocean views, impresses guests with its picturesque setting. Many highlight the beautiful beach access, botanical gardens and architectural elegance of the pools. The tranquility of the location combined with accessibility to surrounding tourist attractions and hiking trails earns high marks.

Guests often praise the breakfast for its extensive and varied options, fresh produce and the lovely setting. Despite minor complaints about repetitiveness and occasional cold food, the quality of the breakfast stands out with additional touches like self-service beer and wine enhancing the experience.

Dinner reviews are more mixed with positive comments about the calm atmosphere and friendly staff. Although some guests enjoy the varied meals, others criticize the lack of variety and quality, especially for a five-star hotel. The Asian-themed dinner, in particular, received negative feedback.

Rooms at the resort are spacious and clean, boasting excellent sea views from large balconies. However, the interiors are considered outdated by some with recurring issues related to bathroom privacy and maintenance, uncomfortable bedding and outdated decor. But the overall cleanliness and the expansive room sizes do provide a comfortable visit.

Cleanliness throughout the hotel is consistently praised with the friendly staff contributing significantly to maintaining high hygiene standards. The attentive and accommodating staff overall are a strong point, despite a few isolated complaints about customer service.

The spa offers a pleasant experience with a well-liked indoor pool and sauna, though it is somewhat small with occasional issues like slippery floors. The resort’s pools are another highlight, appreciated for their cleanliness, beauty and ample sunbeds, although the outdoor pool temperature and occasional pigeon presence are minor drawbacks.

While the beach nearby offers stunning views, its rocky nature makes traditional beach activities challenging. The location remains a hit for scenic vistas and sunsets, though direct and easy beach access could be improved.

Families find the resort welcoming with excellent activities for children, including playgrounds and mini-golf. Spacious rooms and flexible dining options also add to the family-friendly environment.

Bedding receives mixed feedback; some find beds comfortable while others cite issues with firmness, lumpy mattresses and less-than-ideal arrangements for couples. The overall experience tends to be marred slightly by the dated and sometimes uncomfortable bedding setup.

Despite being marketed as a five-star resort, many guests feel that Pestana Royal does not meet the expected standards, citing mediocre meal quality, dated rooms and the need for significant renovations to truly match a five-star experience.

Overall, while the resort offers many benefits through its stunning location, cleanliness and friendly staff, there are areas for improvement, particularly in room updates and dining variety, to meet and exceed the high expectations of its guests.
Show more

Categories

Hotel with All Inclusive Packages

Luxury Hotel

Hotel near The Beach

Hotel Taking Steps Towards Sustainability

Hotel for Honeymoon

Hotel with Spa

Family Friendly Hotel

Romantic Hotel

Hotel with Swimming Pool

Indoor Pool Outdoor Pool

Hotel with Parking

Hotel with Gym

Hotel with Tennis Courts

5-Star Hotel

Hotel with Outdoor Pool

Hotel with Indoor Pool

Room Types

Classic Twin Room Providing free toiletries, this twin room includes a private bathroom with a bath and a hairdryer. The twin room provides air conditioning, soundproof walls, a minibar, a wardrobe and a flat-screen TV with satellite channels. The unit offers 2 beds.

Deluxe Double or Twin Room with Balcony This air-conditioned twin/double room includes a flat-screen TV with satellite channels, a private bathroom as well as a balcony. The unit offers 2 beds.

Superior Deluxe Twin Room Featuring free toiletries, this twin room includes a private bathroom with a bath and a hairdryer. The spacious air-conditioned twin room features a flat-screen TV with satellite channels, soundproof walls, a minibar and a wardrobe. The unit has 2 beds.

Twin Room with Sea View This air-conditioned twin room is comprised of a flat-screen TV with satellite channels, a private bathroom as well as a balcony with sea views. The unit has 2 beds.

Superior Deluxe Triple Room Offering free toiletries, this triple room includes a private bathroom with a bath and a hairdryer. The spacious triple room offers air conditioning, soundproof walls, a minibar, a wardrobe, as well as a flat-screen TV with satellite channels. The unit offers 3 beds.

Suite This air-conditioned suite includes a flat-screen TV with satellite channels, a private bathroom as well as a balcony. The unit offers 1 bed.

Family Suite The air-conditioned suite has 1 bedroom and 1 bathroom with a bath or a shower and a hairdryer. Boasting a balcony, this suite also offers soundproof walls, a minibar and a flat-screen TV with satellite channels. The unit has 2 beds.

Superior Deluxe Double or Twin Room with Balcony (2 adults + 1 Child) Offering free toiletries, this twin/double room includes a private bathroom with a bath and a hairdryer. The spacious twin/double room offers air conditioning, soundproof walls, a minibar, a wardrobe and a flat-screen TV with satellite channels. The unit offers 3 beds.

About Pestana Royal All Inclusive Ocean & Spa Resort

License: 3607

Guest Reviews

7.9

Good

Location

Pestana Royal All Inclusive Ocean & Spa Resort is consistently praised for its enviable location, offering stunning views of the Atlantic Ocean. Nestled directly on the beach and close to Funchal, the hotel benefits from a quieter atmosphere compared to the bustling city while still providing convenient access via shuttle or taxi. Guests highlight the beautiful and spacious rooms, many with fantastic sea views and the serene outdoor areas, including lovely botanical gardens and architecturally pleasing pools.

The hotel's prime location by the ocean allows for breathtaking sunsets and is ideal for those looking to enjoy scenic walking trails and beach access facilitated by an on-site elevator. Proximity to tourist sites, hiking trails and the airport further add to its appeal. Overall, the Pestana Royal is celebrated for its picturesque setting, making it a wonderful base for exploring the natural beauty of Madeira.

Breakfast

Pestana Royal All Inclusive Ocean & Spa Resort earns high praise for its breakfast. Guests enjoy a varied and extensive spread with a beautiful setting enhancing the experience. The offerings are plentiful and include a diverse selection of cereals, different bread types, salads, beans and sausages, eggs and a large assortment of fresh fruit. The quality and freshness of the food are consistently mentioned with specific nods to the excellent meals provided.

The breakfast buffet is described as generous and varied, providing a great choice for guests. Many reviews highlight the high quality of the food with some describing it as excellent or exceptional. Additionally, the self-service options, including beer, wine and fizz, add a fun element for many travelers.

However, there are a few criticisms. Some guests note that the breakfast can be repetitive with the same options available every day. There are also isolated mentions of cold food and the unavailability of certain items, like croissants, which aren't always replenished. Despite these minor issues, the overall consensus leans strongly positive with many guests appreciating the quality and variety offered each morning. The attentive and friendly staff and the pleasant leisure areas further contribute to a satisfying breakfast experience.

Dinner

Guests at Pestana Royal All Inclusive Ocean & Spa Resort have mixed opinions about their dining experiences, particularly at dinner. While several reviewers praised the delicious food, calm atmosphere and friendly staff, others felt the meals lacked the variety and quality expected of a five-star establishment. Some diners found the food mediocre, repetitive and sometimes not cooked properly. There were also concerns about the limited offerings, especially for children and the dinner buffet being dry and not living up to five-star standards.

Positive mentions include good food service, tasty and varied meals with wide selection of fish and splendid dishes that many enjoyed. However, detractors noted that the buffet often fell short of expectations with some describing it as poor quality and lacking in fresh, daily variety. The Asian-themed dinner received particularly harsh criticism. While efforts to improve the food were noticed by some guests, there's a consistent call for more diverse and higher-quality options to truly match the prestige of a five-star rating.

Rooms

The rooms at Pestana Royal All Inclusive Ocean & Spa Resort are noted for their spaciousness and cleanliness with many offering stunning views of the ocean and surrounding pool area. Guests frequently mention the large balconies and terraces that enhance their stay with breathtaking vistas. However, while room size and daily cleaning receive positive remarks, the interiors and decor fall markedly short of expectations. Many find the furnishings outdated and reminiscent of past decades with some rooms described as shabby or worn-out.

The bathrooms, in particular, draw significant criticism for their lack of privacy and maintenance issues. Several reviews mention the absence of bathroom doors, which causes discomfort and the presence of a damp or sewage smell. The bedding quality also leaves much to be desired with some guests finding the beds uncomfortable and hard.

Despite the drawbacks of dated decor and occasional subpar room maintenance, the overall room experience is buoyed by cleanliness, spaciousness and the captivating sea views. Those planning a stay should be aware that while the visual appeal of the interiors may not be up to modern standards, the basic amenities and room sizes generally offer a comfortable and enjoyable visit.

Beds

Pestana Royal All Inclusive Ocean & Spa Resort appears to have mixed feedback regarding its bedding. Some guests found the beds to be quite comfortable, although many remarked that the mattresses were on the harder side or even found them very firm, which resulted in discomfort for some. A recurring issue mentioned was that the beds often consisted of two single mattresses joined together, making it less ideal for couples. There were also complaints about some mattresses being lumpy, saggy or in need of replacement with a few guests noting a worn-out state and even an unpleasant odor. Additionally, the bedroom pillows didn't fare well with comments on lacking comfort. The fold-up beds for kids were described as outdated, further suggesting that a refurbishment of the bedding would be beneficial to improve guest satisfaction.

Cleanliness

Pestana Royal All Inclusive Ocean & Spa Resort receives consistent praise for its impressive cleanliness. Many guests highlight how clean the hotel is, noting the overall tidiness and well-maintained conditions. The hotel's rooms, swimming pool and general areas are remarked upon for their cleanliness, contributing to a pleasant stay. Some reviews particularly emphasized the cleanliness of the rooms, describing them as clean, spacious and often boasting nice views.

The staff is frequently recognized for their attentiveness and friendliness, enhancing the positive experience of the hygiene standards. The hotel's cleanliness extends to the dining areas, which are maintained with care by the nice staff. Guests also appreciate the clean and beautiful setting of the hotel, coupled with good amenities and good value for quality and price.

However, there are a few minor criticisms, including occasional insufficient cleaning of rooms and specific areas like the bathroom and some furniture not being cleaned as thoroughly as expected. Despite these isolated incidents, the overall impression from guest reviews is that Pestana Royal is a very clean hotel, providing a welcoming and sanitary environment for its guests.

Staff

The 'Pestana Royal All Inclusive Ocean & Spa Resort' has garnered a significant number of compliments regarding its staff. Guests frequently highlighted the friendliness, helpfulness and attentiveness of the employees across all departments. Many reviews specifically noted that the staff were not only professional but also exceptionally kind and accommodating, ensuring a pleasant stay for the guests. The excellence of the staff's service was consistently mentioned with numerous guests praising their promptness and eagerness to assist.

There were, however, a few isolated comments about the need for improvement in customer service skills with some guests reporting experiences of rude or unhelpful staff. Nevertheless, the overall sentiment toward the staff remains overwhelmingly positive with many travelers appreciating their efforts to provide outstanding service and maintain a welcoming atmosphere. The restaurant staff and waiters received particular praise for their friendliness and attentiveness, contributing significantly to the guests' enjoyable dining experiences.

In summary, the staff at the Pestana Royal All Inclusive Ocean & Spa Resort are widely regarded as a key asset to the hotel with the majority of reviews highlighting their friendliness, professionalism and dedication to ensuring a comfortable and pleasant guest experience.

Spa

The spa at Pestana Royal All Inclusive Ocean & Spa Resort has garnered mixed reviews. Guests appreciated the pleasant ambiance of the indoor pool, highlighting it as a dream experience. The sauna also received high praise. However, there are some points of concern. The spa area was described as small with limited options available. Issues such as slippery floors and occasional unavailability of beach towels were noted by some visitors. Overall, while the spa offers a good experience, there is room for improvements to enhance the inviting atmosphere and functionality.

Pool

The Pestana Royal All Inclusive Ocean & Spa Resort boasts both indoor and outdoor swimming pools that are widely appreciated by its guests. The pool areas are described as very pleasant, clean and nicely sized with a particularly stunning view of the sea from the outdoor pool. The gardens surrounding the pool areas add to the beauty and charm, creating a relaxing atmosphere. Guests often remarked on the ample availability of sunbeds, ensuring a comfortable and leisurely experience by the pool.

The indoor pool, though sometimes considered not warm enough at 27 degrees Celsius, offers a cozy alternative on cooler days. Additionally, the pool bar adds an element of fun to the indoor pool experience. However, a minor drawback noted by some guests is that the outdoor pool was a bit cold and occasionally had pigeons present, affecting its cleanliness.

Overall, guests are satisfied with the superb swimming pools and attractive public spaces, although there is a suggestion for slight improvements in the sun-loungers, umbrellas and sunbathing areas to enhance the overall experience.

Beach

Pestana Royal All Inclusive Ocean & Spa Resort enjoys a prime location near the ocean with stunning sea views and sunsets over a black sand beach. While the resort offers proximity to the beach and scenic vistas, guests often note that the beach itself is less than ideal for traditional beach activities. It comprises cobblestones and pebbles, making it uncomfortable for walking and sunbathing and the rocky nature of the shoreline makes swimming challenging.

Access to this picturesque but rugged beach is described as inconvenient by many with some guests mentioning that reaching the beach involves taking an elevator, which is not always operational. Despite its tranquil and somewhat secluded setting near Formosa beach, the lack of easy and direct beach access can detract from the experience for those seeking a more conventional, sandy beach to relax. However, the nearby restaurant with ocean views provides an inviting spot to enjoy the coastal scenery.

Family

Pestana Royal All Inclusive Ocean & Spa Resort offers a welcoming atmosphere for families, particularly excelling in activities for small children. The resort features a playground, a playhouse and a bouncy castle, which are ideal for keeping the little ones entertained. Families will appreciate the flexibility with food, such as picnic options and the ability to bring snacks for babies, making dining convenient and stress-free. While the kids' club received some criticism for broken equipment, the overall family experience remains positive, particularly with the addition of mini golf that children enjoy. Spacious and well-furnished rooms add to the comfort and the excellent location is perfect for family tours. The hotel seems to ensure a fun and comfortable stay for all family members.

5 Star

Pestana Royal All Inclusive Ocean & Spa Resort, while promoting itself as a five-star destination, has received numerous reviews expressing disappointment regarding its overall quality and services. Guests consistently noted that the hotel does not meet the standards typically associated with a five-star rating. Many were dissatisfied with the variety and quality of meals, describing them as limited and tasteless despite the promise of themed dining experiences. Additionally, the rooms were often criticized for being dated with noticeable stains on carpets and faded furniture, contributing to an overall musky odor. Common areas, such as the restaurant and pool, were also points of contention with reports of excessive noise and a lack of adequate outdoor seating and the pool being unheated. A significant renovation and more friendly staff were frequently mentioned as necessary steps to meet the expectations for a five-star establishment. Overall, the consensus from the reviews is that Pestana Royal All Inclusive Ocean & Spa Resort does not currently justify its five-star claims.

Indoor Pool

Guests have shared mixed but mostly favorable opinions about the indoor pool at the Pestana Royal All Inclusive Ocean & Spa Resort. While some found the pool small, others appreciated its usefulness during cooler days. The indoor pool was described as pleasant and even a dream by some, though there were mentions of it being extremely slippery and the water temperature falling on the colder side. Overall, it seems the indoor pool offers a cozy retreat, especially complemented by the sauna, creating an enjoyable experience for many.

Luxury

Situated on the picturesque island of Madeira, Pestana Royal All Inclusive Ocean & Spa Resort presents itself as a luxurious getaway with an admirable blend of traditional Portuguese architecture and exceptional beauty in its complex. Despite its claims of maintaining a 5-star standard, several guests argue that the hotel falls short of true 5-star quality, comparing it more closely to a 3 or 4-star establishment. While the resort prides itself on its all-inclusive offerings and stunning surroundings, some visitors found the dining experience to be below their expectations for a high-caliber hotel. Additionally, instances of additional charges, such as a daily fee for extending stays, have raised questions about the overall value for money.

Yes, Pestana Royal All Inclusive Ocean & Spa Resort has pool(s) that belong to one or more of the following categories: Indoor Pool, Outdoor Pool.

Yes, a spa is available at Pestana Royal All Inclusive Ocean & Spa Resort.

No, Pestana Royal All Inclusive Ocean & Spa Resort doesn't allow dogs.

Yes, parking facilities are available at Pestana Royal All Inclusive Ocean & Spa Resort.

Yes, Pestana Royal All Inclusive Ocean & Spa Resort has a gym.

Location Show Map

More Options