Mercure Annemasse Porte De Genève

Gaillard 46.18412000, 6.22180400 , 9 Rue Des Jardins (Show on Map)
8.1
Very Good


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Summary of reviewsMercure Annemasse Porte De Genève is well-regarded for its advantageous location, modern facilities and hospitable staff. Situated conveniently near the motorway and close to Geneva, this hotel acts as an ideal starting point for exploring regional attractions like Chamonix and offers easy access for those traveling by car. The setting in a quiet neighborhood ensures a tranquil stay despite highway proximity. The hotel’s location near commercial areas, supermarkets and shopping centers adds to the convenience, making it a favorable option for both short and extended stays.

Guests consistently laud the breakfast as a standout feature, noting the excellent and varied selection of high-quality items, including local products and the unique option to fry their own eggs. Although some find the breakfast cost steep, the overall experience is enhanced by the calm atmosphere and professional staff. Dinner at the hotel receives generally positive feedback for its quality ingredients and reasonable pricing, though some diners found the menu limited and service occasionally slow.

The spacious and well-equipped rooms are another highlight, providing amenities such as coffee machines and refrigerators. Guests appreciate the cleanliness, comfort of the bedding and the quiet environment facilitated by good sound insulation. Even though some aspects of the decor feel outdated and a few bathrooms need renovation, the overall guest experience remains positive due to the hotel's modern ambiance and attentive housekeeping.

The hotel is praised for its overall cleanliness with rooms and bathrooms described as tidy and well-maintained. However, there are occasional mentions of areas needing more attention, such as stained carpets or poor ventilation. The staff at Mercure Annemasse Porte De Genève are frequently commended for their friendliness, professionalism and helpfulness, significantly contributing to a positive guest experience.

Additional amenities such as a swimming pool enhance the stay, albeit with some access limitations during certain periods. On-site parking is ample, secure and free of charge, adding convenience for travelers. Guests appreciate the comfortable beds, though there are minor complaints about the mattress quality in isolated cases.

Despite these positives, the hotel has faced criticism for not meeting the expectations tied to its four-star rating. Some guests feel that the decor, hygiene standards and overall ambiance fall short of what is typically anticipated from a hotel of this calibre.

In summary, Mercure Annemasse Porte De Genève excels in location, comfort and service, making it a popular choice for travelers, particularly those looking for convenience near Geneva. However, there are areas for improvement, especially in terms of decor and maintaining a consistent four-star standard.
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Hotel Taking Steps Towards Sustainability

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Hotel with Swimming Pool

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Hotel with Outdoor Pool

Hotel with Heated Pool

Room Types
Classic Double Room Air-conditioned room featuring a minibar, TV and free Wi-Fi. The double bed features a mattress pad.

Classic Twin Room Air-conditioned room featuring a minibar, TV and free Wi-Fi. The twin beds feature a mattress pad.

Privilege Double Room This room has a minibar, a Nespresso coffee machine, an electric kettle, a mattress pad and a flat-screen TV. The private bathroom comes with a hairdryer, free toiletries, slippers and bathrobes.

Superior Double Room Providing free toiletries, this double room includes a private bathroom with a walk-in shower and a hairdryer. The air-conditioned double room provides a flat-screen TV with satellite channels, soundproof walls, a tea and coffee maker, a wardrobe as well as garden views. The unit offers 1 bed.

2 Adjacent Rooms Featuring free toiletries, this family room includes a private bathroom with a walk-in shower, a bath and a hairdryer. The spacious air-conditioned family room features a flat-screen TV with satellite channels, soundproof walls, a tea and coffee maker, a wardrobe as well as garden views. The unit has 2 beds.

Classic Double Room - Fitness Offering free toiletries, this double room includes a private bathroom with a walk-in shower, a bath and a hairdryer. The air-conditioned double room offers a flat-screen TV with satellite channels, soundproof walls, a tea and coffee maker, a wardrobe as well as garden views. The unit has 1 bed.

Guest Reviews
8.1
Very Good
Location
The Mercure Annemasse Porte De Genève boasts an excellent location for travelers, conveniently nestled near the motorway and Geneva. It's perfectly situated on the French side, making it an ideal starting point for excursions to Geneva, Chamonix and other regional destinations. Guests appreciate the peaceful neighborhood of Annemasse/Gaillard, offering a tranquil environment despite its proximity to major roadways.

This modern and clean hotel offers a comfortable stay with friendly staff and pleasant facilities including a nice restaurant and breakfast area. The quiet setting near Geneva is complemented by convenient access to nearby commercial areas, restaurants, a supermarket and the Hammamet shopping center. The hotel is also well-located for those traveling by car, providing easy highway access and suitable as a stopover for long journeys.

However, visitors should note the trade-off between proximity to the highway and potential noise if windows are open. Despite this minor drawback, the hotel's advantageous location, friendly atmosphere and reasonable pricing make it a popular choice for both short and extended stays.

Breakfast
Mercure Annemasse Porte De Genève is renowned for its exceptional breakfast offerings, a highlight for many guests. The breakfast experience is frequently described as excellent with visitors praising the extensive selection and variety of high-quality items available, ranging from tea, eggs, bread and pastries to local products like pear and peach juice. The buffet offers a hearty and generous spread, catering to different dietary preferences, though some guests noted a lack of non-pork meat options. Despite the largely positive feedback on the taste and variety, several reviewers pointed out that the cost of breakfast, priced over €18 per person, is rather steep. Still, the positive aspects such as pleasant dining times, a calm atmosphere and professional, welcoming staff made breakfast a truly memorable part of their stay, ensuring that there is plenty to eat and enjoy in a comfortable setting. Additionally, the opportunity for guests to fry their own eggs and enjoy fresh, real coffee was particularly appreciated.

Dinner
The dinner experience at Mercure Annemasse Porte De Genève has garnered mixed but generally positive feedback from guests. The menu is noted for being reasonably priced, offering good food and presenting fresh, quality ingredients with an original culinary signature. Many guests praised the very good dinner and described it as meeting or exceeding their expectations. The restaurant is appreciated for its variety and for being accessible with some diners highlighting the very pleasant staff and the good value it provides, especially with half-board options. However, a few reviews indicated that the evening meal could be basic and sometimes expensive in relation to the quality and portion size. While the restaurant's food was often described as excellent and delicious, some guests noted limited choices and occasional slow service. Despite a few disappointments, the overall sentiment leans towards a positive dining experience at this hotel.

Rooms
Situated conveniently, the Mercure Annemasse Porte De Genève is highly praised for its spacious and well-equipped rooms. Guests appreciate the inclusion of amenities such as coffee machines and refrigerators, enhancing the convenience and comfort of their stay. The rooms are noted to be clean and well-insulated, ensuring a quiet environment despite the nearby highway.

Many visitors highlight the comfort of the bedding and the ample space in the rooms, making for a restful experience. Although some aspects of the decor are considered outdated and certain bathrooms are noted as in need of renovation, the overall condition of the rooms remains favorable.

The hotel maintains a modern, clean ambiance, further evidenced by recently renovated bathrooms in some rooms. Additional strengths of the establishment include nice bathroom products and comfortable, dark rooms conducive to sleep. Overall, the spaciousness and comfort of the rooms, coupled with attentive management, make it a commendable choice for travelers.

Beds
Guests at the Mercure Annemasse Porte De Genève frequently praise the comfort of the beds, highlighting good and comfortable bedding. Many reviews emphasize that the beds are very comfortable with particular mentions of very good, smooth and pleasant bed linen. The mattresses receive positive feedback too with descriptions suggesting a high level of comfort, although one guest found the mattress a bit too soft. The hotel provides large, spacious beds with very comfortable mattresses and they stand out as some of the best encountered by several guests in a long time. While one review noted the narrowness of a bed and another mentioned a squeaky sofa bed used for a daughter, the overall consensus points to a positive experience regarding sleeping arrangements at this hotel.

Cleanliness
The Mercure Annemasse Porte De Genève generally receives positive reviews for its cleanliness. Guests frequently commend the hotel's overall cleanliness, describing the rooms as very clean, tidy and comfortable. The housekeeping services are regarded highly with many noting the well-done job and the fresh, trendy style of the property. Cleanliness extends to the bathrooms, which several guests highlight as being nice and immaculately maintained.

However, there are occasional concerns regarding areas that need improvement. Some guests mention issues like stained carpets, unclean rooms and poor ventilation leading to stale odors in bathrooms. There are also isolated reports of subpar cleaning practices, such as using the same rag without disinfectant for all surfaces.

In summary, the Mercure Annemasse Porte De Genève is praised for its modern, clean rooms and overall cleanliness, though there are a few areas where enhancements could be made to meet all guests' expectations.

Staff
The Mercure Annemasse Porte De Genève has earned high praise for its warm and welcoming staff. Guests consistently note the friendliness and helpfulness of the personnel with many highlighting the exceptional service, particularly from the manager during breakfast. The hotel's staff is described as attentive, available and courteous, contributing significantly to an overall positive stay. Professionalism and kindness are recurring themes with staff members making a notable effort to ensure guests' comfort and satisfaction. The quality of the breakfast and service in the restaurant also receives commendations. Despite a few mentions of variability in service quality, the general consensus reflects a team that is dedicated, amicable and professional, enhancing the overall guest experience.

Pool
The Mercure Annemasse Porte De Genève offers a notable feature that many guests appreciate – its swimming pool. Described as a plus, the pool adds value to the stay for those who prefer some outdoor leisure. The availability of the pool has been mentioned positively, reflecting its role in enhancing the overall experience. However, there have been instances where access to the pool was not possible, specifically during certain months or maintenance periods, which disappointed some visitors. Nonetheless, the overall sentiment towards the pool remains favorable, complemented by the kindness of the staff and a satisfying breakfast service.

Parking
Guests of Mercure Annemasse Porte De Genève have consistently highlighted the positive aspects of the hotel's parking facilities. Many appreciated the ample and spacious parking options with multiple mentions of it being free of charge. The parking lot is large, making it easy for guests to find a spot. There is also a consensus that the parking is secure, providing guests with peace of mind about the safety of their vehicles. Moreover, the convenience of having private parking right in front of the hotel adds to the overall positive experience, making it accessible and straightforward for travelers. Overall, the availability of on-site parking enhances the appeal of staying at this hotel.

4 Star
The reviews for 'Mercure Annemasse Porte De Genève' highlight considerable dissatisfaction regarding its four-star rating with many guests feeling it did not meet the expectations associated with such classification. Decor and ambiance fell short of what is typically anticipated from a hotel of this calibre with reception and general hotel design failing to impress. Guests were particularly critical of the hygiene standards, pointing out issues such as mold on the bathtub joints, which they deemed unacceptable for a purported four-star establishment. Furthermore, the restaurant was described as basic, adding to the sentiment that the value for money was not appropriate given the hotel’s star rating. Overall, the reviews convey a consistent message that the services and facilities do not align with what is expected from a four-star hotel, leading to disappointment among guests.


Yes, Mercure Annemasse Porte De Genève has pool(s) that belong to one or more of the following categories: Heated Pool, Outdoor Pool.

No, a spa isn't available at Mercure Annemasse Porte De Genève.

Yes, Mercure Annemasse Porte De Genève welcomes dogs.

Yes, parking facilities are available at Mercure Annemasse Porte De Genève.

No, Mercure Annemasse Porte De Genève doesn't have a gym.

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