Resorts World Genting - First World Hotel
Genting Highlands
3.42555200,
101.79377000
,
Resort World Genting, Genting Highland Resort
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Summary of reviews'Resorts World Genting - First World Hotel' is highly praised for its strategic location in the heart of Genting Highlands, providing guests with unparalleled convenience to numerous attractions such as the SkyWorlds Theme Park, shopping malls and the renowned casino. This central positioning coupled with interconnected pathways makes it an ideal hub for exploring the area's diverse offerings, all within walking distance. The pleasant highland weather adds to the hotel's allure, making it a favored choice for vacationers looking to maximize their enjoyment of the region's attractions.
The breakfast experience at the hotel is generally positive with guests appreciating the variety and taste of the buffet offerings. However, some logistical issues such as breakfast not being included in all reservations and limited availability during early morning hours present minor drawbacks. The dining options receive mixed reviews; while variety and convenience are noted, food prices can be high and late-night options are lacking.
Rooms at the hotel receive mixed feedback. Guests appreciate the budget-friendly nature and some rooms being clean and comfortable with mountain views. However, issues such as small room sizes, outdated furniture, poor lighting and cleanliness concerns detract from the overall experience. Enhancements in room amenities and maintenance are needed to improve guest satisfaction.
Cleanliness across the hotel is inconsistent with some praising clean and comfortable rooms while many others highlight issues like dirty and dusty rooms, musty odors and unclean bathrooms. The hotel's common areas and parking facilities also receive similar criticisms, indicating a need for substantial improvements in cleanliness and maintenance.
Staff experience is varied with some guests finding the team friendly and efficient while others report unhelpful, rude and unresponsive behavior, particularly during check-in. Long wait times and understaffing at the check-in counters exacerbate these issues, suggesting a need for better staffing and customer service training.
The hotel’s WiFi service is a common point of criticism with limited coverage and weak connectivity often requiring extra payment for access, detracting from potential guests' positive experiences.
Parking facilities receive mixed reviews, where availability and convenience are noted positively, but costs and some logistical challenges present drawbacks. The expense and navigation difficulties can affect the overall convenience for guests.
The bed experience also shows a mix of comfort and discomfort with some guests praising the bed setup while others report issues with hard mattresses, dust mites and cleanliness, indicating areas for improvement in bedding maintenance to ensure a consistently pleasant stay.
While the hotel provides good value for money with its affordability and central location, it is recommended primarily for budget-conscious travelers who prioritize location and cost over luxurious amenities. The hotel's proximity to the casino and family-friendly attractions provides additional appeal, making it a practical choice for a variety of visitors despite certain areas requiring improvement.
Categories
The breakfast experience at the hotel is generally positive with guests appreciating the variety and taste of the buffet offerings. However, some logistical issues such as breakfast not being included in all reservations and limited availability during early morning hours present minor drawbacks. The dining options receive mixed reviews; while variety and convenience are noted, food prices can be high and late-night options are lacking.
Rooms at the hotel receive mixed feedback. Guests appreciate the budget-friendly nature and some rooms being clean and comfortable with mountain views. However, issues such as small room sizes, outdated furniture, poor lighting and cleanliness concerns detract from the overall experience. Enhancements in room amenities and maintenance are needed to improve guest satisfaction.
Cleanliness across the hotel is inconsistent with some praising clean and comfortable rooms while many others highlight issues like dirty and dusty rooms, musty odors and unclean bathrooms. The hotel's common areas and parking facilities also receive similar criticisms, indicating a need for substantial improvements in cleanliness and maintenance.
Staff experience is varied with some guests finding the team friendly and efficient while others report unhelpful, rude and unresponsive behavior, particularly during check-in. Long wait times and understaffing at the check-in counters exacerbate these issues, suggesting a need for better staffing and customer service training.
The hotel’s WiFi service is a common point of criticism with limited coverage and weak connectivity often requiring extra payment for access, detracting from potential guests' positive experiences.
Parking facilities receive mixed reviews, where availability and convenience are noted positively, but costs and some logistical challenges present drawbacks. The expense and navigation difficulties can affect the overall convenience for guests.
The bed experience also shows a mix of comfort and discomfort with some guests praising the bed setup while others report issues with hard mattresses, dust mites and cleanliness, indicating areas for improvement in bedding maintenance to ensure a consistently pleasant stay.
While the hotel provides good value for money with its affordability and central location, it is recommended primarily for budget-conscious travelers who prioritize location and cost over luxurious amenities. The hotel's proximity to the casino and family-friendly attractions provides additional appeal, making it a practical choice for a variety of visitors despite certain areas requiring improvement.
Haunted Hotel
The entire 21st floor of this hotel is said to be haunted, even more so since the elevator seems to skip this floor every time. Many guests have reported seeing ghosts around the hotel or hearing strange noises without a reason, and some believe those paranormal activities are due to the many suicides that took place in the hotel's casino by the gamblers who lost.
Hotel Taking Steps Towards Sustainability
Casino Hotel
Hotel with Spa
Business Hotel
Hotel with Parking
Hotel with Gym
3-Star Hotel
Guest Reviews
Resorts World Genting - First World Hotel boasts an impressive and strategic location that repeatedly garners accolades from its guests. Situated right in the heart of Genting Highlands, this hotel stands as a beacon of convenience, offering guests unparalleled accessibility to a plethora of attractions. The property is within walking distance to major points of interest including the SkyWorlds Theme Park, multiple indoor and outdoor theme parks, various restaurants, shopping malls and the renowned casino.
Guests frequently highlight the ease of moving around the Genting Highlands from this centrally located hotel. Its close proximity to the Sky Avenue Mall, Skytropolis Indoor Theme Park and the Awana Skyway cable car further enhance its appeal, making it an ideal hub for those looking to explore the area's diverse offerings. The hotel's interconnected pathways ensure seamless travel to the shopping complexes, eateries and entertainment zones, providing a hassle-free experience for visitors.
Beyond its central location, the ambient highland weather adds to the hotel's allure, creating a pleasant atmosphere for strolls around the resort world compound. Despite some mixed comments about other aspects of the hotel, the location of the First World Hotel remains a consistently positive feature, praised for making it easy to access all that Genting Highlands has to offer. This strategic location undoubtedly makes it a favored choice for vacationers looking to maximize their enjoyment of the highland's attractions.
Resorts World Genting - First World Hotel offers varied breakfast experiences depending on room arrangements. Some guests highlighted that breakfast at the hotel tasted nice and provided good value for money with a satisfactory range of food choices. Many appreciated the buffet breakfast, describing it as good and delicious.
However, several reviews noted that breakfast was not included with their stay, which led to some disappointment. Additionally, the process of purchasing breakfast was seen as limiting with a restriction of a maximum of three breakfasts per reservation, even when booking multiple rooms for more people.
The availability of outlets for breakfast early in the morning was also a concern with few options available between 7 am and 9 am and the nearby alternatives being labeled as overpriced. Some guests faced difficulties locating the breakfast area due to a lack of clear signage and absence of staff assistance.
Overall, while the breakfast itself received positive remarks, the logistical aspects and additional cost for breakfast services were areas of concern for guests.
Guests have shared mixed opinions about dining at Resorts World Genting - First World Hotel. On the positive side, the hotel offers a wide range of dining options including several restaurants and cafes. Le Tian and Zhen restaurants are specifically mentioned multiple times, pointing to their popularity among visitors. Many appreciate the variety and convenience of the dining options, including delicious choices such as Japanese ramen and a good breakfast buffet.
However, some guests note that food prices can be quite high, particularly at the food court. There's also mention of limited food availability late at night with no open restaurants after 10 PM, which some found disappointing. Additionally, while there are many eateries to choose from, some diners found the selection of specific cuisines, such as Indian food, to be lacking.
Overall, the hotel’s dining options are diverse and convenient, but the cost and late-night availability may be a drawback for some visitors.
Guests' reviews of Resorts World Genting - First World Hotel rooms are quite mixed with some appreciation for the budget-friendly nature of the accommodations but numerous criticisms of key aspects. The positive remarks highlight that rooms can be clean and comfortable and the mountain views from some rooms are praised. The hotel is conveniently located near many attractions and the check-in process, especially via kiosks, is sometimes efficient and helpful.
However, the common concerns stand out significantly. The predominant issue is the very small size of the rooms, often described as cramped and uncomfortable with minimal amenities. Many rooms lack basic facilities such as fridges and electric kettles and there are frequent complaints about poor lighting, outdated furniture and a lack of upkeep. Hygiene is a recurring problem with reports of dusty, dirty and even smelly rooms with some guests encountering musty odors, stained carpets and remnants from previous occupants. The noise levels, both from within the hotel and external sources like generator sounds, detract from the overall experience.
In conclusion, while the hotel offers a cost-effective stay with a convenient location, significant improvements in room size, cleanliness, maintenance and amenities are needed to enhance guest satisfaction.
The bed experience at Resorts World Genting - First World Hotel presents a mixed bag of sentiments from its guests. A significant number of reviews highlighted discomfort as a recurring issue with beds described as hard, old and in some cases, causing itchiness. The presence of dust mites and dirty or stained bedsheets added to the dissatisfaction. Additionally, many guests who booked double beds found themselves disappointed when given two single beds instead, which could be an inconvenience for couples.
Despite these drawbacks, there were positive remarks about the beds. Several guests noted the comfort of the beds and pillows, appreciating the provision of two pillows per person, which some found added to their overall comfort. Cleanliness was also commended by a number of visitors. However, the inconsistent quality, from unclean pillowcases to noisy bed frames and the frequent issue of bed allocation, point towards a need for improvement in maintaining and updating the bedding facilities at the hotel.
The blend of positive and negative reviews suggests that while some guests had a satisfactory or even comfortable experience, the hotel must address the pervasive issues of bed discomfort and cleanliness to ensure a consistently pleasant stay for all its visitors.
'Resorts World Genting - First World Hotel' has garnered a mixed response when it comes to cleanliness. While some guests did note clean and comfortable rooms that suited their budget, many others found the hotel lacking in several cleanliness aspects. Reports frequently mentioned dirty and dusty rooms, musty odors and stained carpets and bedsheets. The bathrooms also seemed to receive poor marks for cleanliness with some guests highlighting mold and small sizes.
Lighting in the rooms was another commonly cited issue with many describing them as too dimly lit. Some rooms appeared dated and in need of deep cleaning and maintenance. The hotel's common areas, corridors and parking facilities also received criticism for dirtiness with some guests mentioning unpleasant smells.
Despite a few positive comments regarding clean rooms, the overall impression suggests that there is substantial room for improvement in the hotel's cleanliness and maintenance standards.
Guest experiences with the staff at Resorts World Genting - First World Hotel are mixed, leaning toward negative. While some visitors found the staff to be friendly, helpful and efficient, many others encountered significant issues. Positive remarks highlight the staff being nice, polite and cooperative and some guests appreciated the assistance provided during self-check-in and housekeeping services.
However, numerous reviews pointed to challenges such as rude, impatient and unresponsive behavior, especially during check-in processes. There were complaints of staff appearing moody, slow and inattentive, often described as "unfriendly" and "unhelpful." Long waits and inefficient service at the check-in counters were common issues with many guests noting a severe shortage of staff, leading to frustratingly long queues and waits of up to four hours.
Moreover, communication seemed to be a problem with staff giving incorrect information and needing more familiarity with the kiosk system. Some reviewers reported that staff took valuables and were untrustworthy, while others mentioned that the staff didn't seem to care or prioritize guests' needs. There were also specific incidents where staff were unprofessional or rude, especially towards small children.
Overall, while there are pockets of good service, the general sentiment suggests that the hotel needs to significantly improve its staffing levels, training and customer service to meet guests' expectations and ensure a smoother, more pleasant experience.
Resorts World Genting - First World Hotel has received numerous reviews regarding its WiFi services. While some rooms offer WiFi, it is often limited to a specific number of devices. Many guests have highlighted the absence of WiFi in Towers 1 and 2 and even in common areas like the lobby and lounge. Some also noted that WiFi is available only in certain parts of the hotel, such as Tower 3. Where provided, its signal strength and connectivity are often described as weak and unreliable. There have been consistent complaints about no complimentary WiFi, requiring guests to pay extra for access. This lack of a stable, free internet service detracts significantly from the overall guest experience, suggesting ample room for improvements in digital connectivity.
Guests at Resorts World Genting - First World Hotel have mixed feelings about the parking facilities, but there are several positive aspects worth noting. The hotel's location is conveniently near to the mall, theme parks and parking areas. There is ample parking available from levels B1 to B7 and some parking spaces are very close to the elevator, making it easier for guests to access their vehicles.
However, several challenges are also highlighted. The parking facilities are not free with costs varying between RM 12 for normal days to RM 18 during weekends, public holidays and school holidays. Guests have mentioned the expenses with a stay costing around RM 48 for three nights being a significant concern. Other issues include difficulties in finding the parking and lobby entrance and some reviews mention that the parking area is dirty and has an unpleasant smell. Additionally, the car park is a bit far from the hotel and the lift indicators are reportedly unreliable.
Overall, while the parking is available and close to key attractions, the expense and some logistical concerns could be improved to enhance the guest experience.
Resorts World Genting - First World Hotel offers an affordable stay, often highlighted by guests as good value for money, making it ideal for budget travelers. The location is convenient with easy access to a nearby mall and restaurants, adding to its appeal for those looking for basic accommodations at a reasonable price.
However, guests frequently mention that the hotel feels dated with old furnishing and facilities and some rooms suffering from cleanliness issues such as dirty linens and stained carpets. The bathroom facilities are often described as very small and unclean with some fixtures broken. Additionally, rooms lack air conditioning and many do not offer a view.
The check-in process has received significant criticism for long wait times and malfunctioning self-service kiosks, causing frustration among visitors. Poor sound insulation and unpleasant odors in certain rooms have also been noted.
Overall, while the hotel is affordable and conveniently located, it is recommended for budget-conscious travelers who prioritize value for money over modern amenities and luxury.
Resorts World Genting - First World Hotel boasts an enviable location with excellent connectivity to the casino and adjacent theme parks. Guests consistently highlight the convenience of being near to the casino, making it easily accessible—whether it's just a short walk or being near enough to catch a quick view from nearby SkyAvenue. The casino itself is well-maintained and offers an engaging experience with some guests mentioning the pleasure of winning. The surrounding resort facilities are continually improving, adding more family-friendly attractions and successfully shifting focus away from solely the casino.
Hidden high in the mountains, the hotel benefits from refreshingly cool weather, offering a pleasant escape from the typically high temperatures of urban areas. Besides the casino, the close proximity to shopping complexes, restaurants and other attractions enhance the overall experience. While some guests mention the lack of in-room WiFi as a minor drawback, the overarching sentiment remains positive with the casino being a notable highlight worth trying for those visiting the area.
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Location
Guests frequently highlight the ease of moving around the Genting Highlands from this centrally located hotel. Its close proximity to the Sky Avenue Mall, Skytropolis Indoor Theme Park and the Awana Skyway cable car further enhance its appeal, making it an ideal hub for those looking to explore the area's diverse offerings. The hotel's interconnected pathways ensure seamless travel to the shopping complexes, eateries and entertainment zones, providing a hassle-free experience for visitors.
Beyond its central location, the ambient highland weather adds to the hotel's allure, creating a pleasant atmosphere for strolls around the resort world compound. Despite some mixed comments about other aspects of the hotel, the location of the First World Hotel remains a consistently positive feature, praised for making it easy to access all that Genting Highlands has to offer. This strategic location undoubtedly makes it a favored choice for vacationers looking to maximize their enjoyment of the highland's attractions.
Breakfast
However, several reviews noted that breakfast was not included with their stay, which led to some disappointment. Additionally, the process of purchasing breakfast was seen as limiting with a restriction of a maximum of three breakfasts per reservation, even when booking multiple rooms for more people.
The availability of outlets for breakfast early in the morning was also a concern with few options available between 7 am and 9 am and the nearby alternatives being labeled as overpriced. Some guests faced difficulties locating the breakfast area due to a lack of clear signage and absence of staff assistance.
Overall, while the breakfast itself received positive remarks, the logistical aspects and additional cost for breakfast services were areas of concern for guests.
Dinner
However, some guests note that food prices can be quite high, particularly at the food court. There's also mention of limited food availability late at night with no open restaurants after 10 PM, which some found disappointing. Additionally, while there are many eateries to choose from, some diners found the selection of specific cuisines, such as Indian food, to be lacking.
Overall, the hotel’s dining options are diverse and convenient, but the cost and late-night availability may be a drawback for some visitors.
Rooms
However, the common concerns stand out significantly. The predominant issue is the very small size of the rooms, often described as cramped and uncomfortable with minimal amenities. Many rooms lack basic facilities such as fridges and electric kettles and there are frequent complaints about poor lighting, outdated furniture and a lack of upkeep. Hygiene is a recurring problem with reports of dusty, dirty and even smelly rooms with some guests encountering musty odors, stained carpets and remnants from previous occupants. The noise levels, both from within the hotel and external sources like generator sounds, detract from the overall experience.
In conclusion, while the hotel offers a cost-effective stay with a convenient location, significant improvements in room size, cleanliness, maintenance and amenities are needed to enhance guest satisfaction.
Beds
Despite these drawbacks, there were positive remarks about the beds. Several guests noted the comfort of the beds and pillows, appreciating the provision of two pillows per person, which some found added to their overall comfort. Cleanliness was also commended by a number of visitors. However, the inconsistent quality, from unclean pillowcases to noisy bed frames and the frequent issue of bed allocation, point towards a need for improvement in maintaining and updating the bedding facilities at the hotel.
The blend of positive and negative reviews suggests that while some guests had a satisfactory or even comfortable experience, the hotel must address the pervasive issues of bed discomfort and cleanliness to ensure a consistently pleasant stay for all its visitors.
Cleanliness
Lighting in the rooms was another commonly cited issue with many describing them as too dimly lit. Some rooms appeared dated and in need of deep cleaning and maintenance. The hotel's common areas, corridors and parking facilities also received criticism for dirtiness with some guests mentioning unpleasant smells.
Despite a few positive comments regarding clean rooms, the overall impression suggests that there is substantial room for improvement in the hotel's cleanliness and maintenance standards.
Staff
However, numerous reviews pointed to challenges such as rude, impatient and unresponsive behavior, especially during check-in processes. There were complaints of staff appearing moody, slow and inattentive, often described as "unfriendly" and "unhelpful." Long waits and inefficient service at the check-in counters were common issues with many guests noting a severe shortage of staff, leading to frustratingly long queues and waits of up to four hours.
Moreover, communication seemed to be a problem with staff giving incorrect information and needing more familiarity with the kiosk system. Some reviewers reported that staff took valuables and were untrustworthy, while others mentioned that the staff didn't seem to care or prioritize guests' needs. There were also specific incidents where staff were unprofessional or rude, especially towards small children.
Overall, while there are pockets of good service, the general sentiment suggests that the hotel needs to significantly improve its staffing levels, training and customer service to meet guests' expectations and ensure a smoother, more pleasant experience.
Wi-Fi
Parking
However, several challenges are also highlighted. The parking facilities are not free with costs varying between RM 12 for normal days to RM 18 during weekends, public holidays and school holidays. Guests have mentioned the expenses with a stay costing around RM 48 for three nights being a significant concern. Other issues include difficulties in finding the parking and lobby entrance and some reviews mention that the parking area is dirty and has an unpleasant smell. Additionally, the car park is a bit far from the hotel and the lift indicators are reportedly unreliable.
Overall, while the parking is available and close to key attractions, the expense and some logistical concerns could be improved to enhance the guest experience.
3 Star
However, guests frequently mention that the hotel feels dated with old furnishing and facilities and some rooms suffering from cleanliness issues such as dirty linens and stained carpets. The bathroom facilities are often described as very small and unclean with some fixtures broken. Additionally, rooms lack air conditioning and many do not offer a view.
The check-in process has received significant criticism for long wait times and malfunctioning self-service kiosks, causing frustration among visitors. Poor sound insulation and unpleasant odors in certain rooms have also been noted.
Overall, while the hotel is affordable and conveniently located, it is recommended for budget-conscious travelers who prioritize value for money over modern amenities and luxury.
Casino
Hidden high in the mountains, the hotel benefits from refreshingly cool weather, offering a pleasant escape from the typically high temperatures of urban areas. Besides the casino, the close proximity to shopping complexes, restaurants and other attractions enhance the overall experience. While some guests mention the lack of in-room WiFi as a minor drawback, the overarching sentiment remains positive with the casino being a notable highlight worth trying for those visiting the area.
No, Resorts World Genting - First World Hotel doesn't have any pool.
Yes, a spa is available at Resorts World Genting - First World Hotel.
No, Resorts World Genting - First World Hotel doesn't allow dogs.
Yes, parking facilities are available at Resorts World Genting - First World Hotel.
Yes, Resorts World Genting - First World Hotel has a gym.
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