Palm Court Hotel
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Summary of reviewsThe Palm Court Hotel in Norfolk, renowned for its prime seafront location, receives enthusiastic praise from guests for its proximity to the town, beach, attractions and conveniences like the train station and pier. The tranquil setting paired with ample parking and supportive staff ensures a stress-free visit, making the hotel a suitable option for both leisure and business travelers.
Breakfast at the hotel shines with numerous commendations for its fresh, plentiful and diverse offerings, including a highly-rated full English breakfast. Friendly and attentive staff elevate the dining experience. Minor critiques include a few issues with pricing and portion sizes, but the overall feedback remains largely positive.
Guests express delight in the hotel's dinner services, noting the excellent, flavorful and well-prepared meals. Although there are occasional mentions of limited menu options and early restaurant closures, the quality and variety generally please diners.
The cleanliness and comfort of the rooms are frequently highlighted with guests enjoying well-maintained, tidy accommodations featuring crisp linens and ample amenities. Despite occasional wear and maintenance issues, the rooms, along with free amenities like a pool and game rooms, offer a cozy and enjoyable stay.
The hotel's indoor heated pool receives high marks for its cleanliness, warmth and inviting atmosphere, making it a favorite among families. While some guests noted temporary closures and slight maintenance concerns, the pool is widely regarded as a standout feature.
The Palm Court Hotel's exemplary staff are repeatedly praised for their friendliness, attentiveness and professionalism, contributing significantly to the hotel's welcoming ambiance. The staff's ability to enhance guest experiences through excellent service across various roles is a consistent highlight.
Free WiFi at the hotel receives mixed reviews with some guests enjoying strong, reliable connectivity and others facing inconsistent access, indicating room for improvement in this area.
Family travelers find the Palm Court Hotel particularly accommodating with spacious family rooms, child-friendly activities and a warm atmosphere. Despite some feedback on room sizes during peak times, the hotel's appeal for families stands out, emphasized by the pool's popularity with younger guests.
Guests generally appreciate the comfort of the beds, although experiences vary with some noting issues with mattress firmness. The positive reviews about the beds' comfort and cleanliness outweigh the few negatives regarding firmness and linen maintenance.
As a three-star hotel, Palm Court Hotel meets expectations for affordability, comfort and a cozy atmosphere, enhanced by its welcoming staff and modern amenities. Some areas, like temperature control and room updates, receive criticism, but the overall consensus is favorable for a budget-friendly and peaceful stay.
For business travelers, the hotel is noted for its convenient location and quiet, well-maintained facilities, making it an excellent choice for professional needs.
Categories
Breakfast at the hotel shines with numerous commendations for its fresh, plentiful and diverse offerings, including a highly-rated full English breakfast. Friendly and attentive staff elevate the dining experience. Minor critiques include a few issues with pricing and portion sizes, but the overall feedback remains largely positive.
Guests express delight in the hotel's dinner services, noting the excellent, flavorful and well-prepared meals. Although there are occasional mentions of limited menu options and early restaurant closures, the quality and variety generally please diners.
The cleanliness and comfort of the rooms are frequently highlighted with guests enjoying well-maintained, tidy accommodations featuring crisp linens and ample amenities. Despite occasional wear and maintenance issues, the rooms, along with free amenities like a pool and game rooms, offer a cozy and enjoyable stay.
The hotel's indoor heated pool receives high marks for its cleanliness, warmth and inviting atmosphere, making it a favorite among families. While some guests noted temporary closures and slight maintenance concerns, the pool is widely regarded as a standout feature.
The Palm Court Hotel's exemplary staff are repeatedly praised for their friendliness, attentiveness and professionalism, contributing significantly to the hotel's welcoming ambiance. The staff's ability to enhance guest experiences through excellent service across various roles is a consistent highlight.
Free WiFi at the hotel receives mixed reviews with some guests enjoying strong, reliable connectivity and others facing inconsistent access, indicating room for improvement in this area.
Family travelers find the Palm Court Hotel particularly accommodating with spacious family rooms, child-friendly activities and a warm atmosphere. Despite some feedback on room sizes during peak times, the hotel's appeal for families stands out, emphasized by the pool's popularity with younger guests.
Guests generally appreciate the comfort of the beds, although experiences vary with some noting issues with mattress firmness. The positive reviews about the beds' comfort and cleanliness outweigh the few negatives regarding firmness and linen maintenance.
As a three-star hotel, Palm Court Hotel meets expectations for affordability, comfort and a cozy atmosphere, enhanced by its welcoming staff and modern amenities. Some areas, like temperature control and room updates, receive criticism, but the overall consensus is favorable for a budget-friendly and peaceful stay.
For business travelers, the hotel is noted for its convenient location and quiet, well-maintained facilities, making it an excellent choice for professional needs.
Historic Hotel
Family Friendly Hotel
Hotel with Swimming Pool
Heated Pool Indoor Pool
Hotel with Free Wi-Fi
Business Hotel
Hotel with Parking
3-Star Hotel
Hotel with Indoor Pool
Hotel with Heated Pool
Guest Reviews
The Palm Court Hotel boasts an exceptional location praised by guests for its convenient proximity to town, the seaside and various attractions. Situated right on the seafront, the hotel offers stunning views and easy access to the beach. Despite being near the main center, the area is quiet, providing a peaceful retreat. Visitors appreciate the short walking distance to the train station, the town center, the pier and many amenities. The hotel's setting allows for a leisurely stroll along the beachfront, making it ideal for exploring Norfolk and its surroundings. Furthermore, the location is complemented by good parking facilities and friendly, helpful staff, ensuring a comfortable and enjoyable stay. Whether for work or leisure, the Palm Court Hotel's prime location makes it an excellent choice for travelers.
Breakfast at the Palm Court Hotel has garnered a range of reviews with a sizable majority of guests highlighting their positive experiences. Many guests described the breakfast as amazing, exceptional, excellent, delicious and fresh with plenty of choices available, including a tasty full English breakfast. The breakfast options are well-cooked and well-presented with hot pastries being a notable favorite. Friendly and welcoming staff enhance the overall dining experience.
The quality and variety of breakfast items received high praise with guests enjoying a selection of hot and cold foods and noting the wide variety of choices available. Positive comments also reflect satisfaction with the hot and plentiful offerings with some guests appreciating the plentiful portions and the lovely and pleasant atmosphere.
However, there are some mentions of room for improvement. A few guests found the prices to be steep and mentioned that certain options were not included in a buffet format. Additionally, some reviews noted the breakfast could sometimes be basic, standard or lukewarm with concerns about small portion sizes and lack of dairy-free milk options. Despite these mixed views, the overall sentiment is overwhelmingly positive with many guests finding the breakfast at Palm Court Hotel to be a great start to their day.
The Palm Court Hotel's dinner offerings have garnered a largely positive reception from guests with multiple mentions of exceptional and delicious evening meals. Diners praised the food as amazing, tasty and excellently prepared, often highlighting the pleasant dining environment. Although some guests encountered limited evening meal menus or experienced early restaurant closures, the variety and quality of the meals generally impressed. Prices were considered reasonable and menu options varied sufficiently to satisfy different tastes. A few isolated remarks mentioned disappointing experiences, but the overall sentiment leans heavily towards satisfaction with the hotel's dinner services.
Nestled in a prime location, the Palm Court Hotel offers a range of rooms that cater to different preferences and needs. Many guests have appreciated the cleanliness and tidiness of the rooms, which are maintained to a high standard with fresh, crisp linen and modern amenities. The family rooms, in particular, are spacious and ideal for those traveling with children, ensuring a comfortable stay for everyone.
Several reviews commend the comfort of the beds and the overall room decor. The presence of large windows allowing natural light to fill the space has been a pleasant aspect for many guests. The hotel's thoughtful layout has also been highlighted with rooms offering impressive sea views and being strategically positioned for convenience.
On the other hand, there have been mentions of the rooms being on the smaller side and some sections of the hotel retaining an older, dated look. A few guests noted issues like low water pressure in the showers, lack of sufficient hooks for towels in the bathrooms and minor maintenance inconveniences such as non-working lights and outdated fixtures.
Despite these points, the overall impression is that the Palm Court Hotel provides clean, cozy and comfortable rooms with the added bonus of free amenities such as a pool, steam room and game rooms. The attentive service, ensuring guests' requests to be placed in close proximity, further enhances the experience. While the hotel could benefit from some updates, it still delivers a pleasant and satisfactory stay.
The beds at Palm Court Hotel receive a mixed array of reviews with a significant number leaning towards the positive side. Many guests found the beds to be comfortable with descriptions ranging from "very comfortable" to "super comfortable". Terms like "comfy" and "spotlessly clean" also frequently appeared, emphasizing a generally positive sleeping experience. Some guests highlighted specific positives, such as the joy children found in the bunk beds and commendations for the cleanliness and daily making of the beds.
However, there were also several mentions of discomfort, particularly related to the firmness of the mattresses. Phrases like "hard mattress" and "bed was like sleeping on a brick" indicate that not all guests found the beds to their liking. Some mentioned that the bed sheets were stained or not changed frequently enough, adding a small note of dissatisfaction.
Overall, while many guests enjoyed a comfortable night's sleep, the hotel may benefit from addressing the few recurring issues regarding mattress firmness and bed linen maintenance to ensure a universally pleasant experience.
The Palm Court Hotel has garnered significant praise for its exceptional cleanliness, as reflected in numerous guest reviews. Visitors commend the hotel for consistently maintaining clean rooms with spotless environments and tidy accommodations. The hotel's facilities, including the venue and communal areas, are frequently noted to be very clean and well-maintained. The pool area, however, has received mixed reviews regarding its cleanliness.
Guests appreciate the clean bathrooms and fresh, crisp linens provided, emphasizing that the rooms are generally very clean and comfortable. The overall cleanliness of the hotel stands out, creating a pleasant and hygienic environment for guests.
Despite the overwhelmingly positive feedback, some reviews mention areas for improvement. There are occasional reports of cobwebs, stained carpets and rooms needing more thorough cleaning. Maintenance issues and dated interiors also detract from an otherwise positive experience.
In summary, Palm Court Hotel excels in cleanliness, offering guests a tidy and welcoming stay, though periodic attention to certain areas could enhance the experience even further.
The Palm Court Hotel has garnered extensive praise for its staff, consistently described as friendly, helpful and welcoming. Reviewers repeatedly emphasize the staff's exceptional friendliness and willingness to assist with many noting that nothing was ever too much trouble. Guests frequently highlight the staff's warm and inviting demeanor, making for a very pleasant stay.
More than just friendly, the staff were often described as brilliant, attentive, polite and courteous, delivering service at a five-star level. Their efficiency and professionalism are evident and they are particularly noted for being accommodating and kind, especially towards children.
Whether it's the receptionists, bar staff or the team maintaining cleanliness, all staff members are recognized for their service, contributing to a very friendly atmosphere throughout the hotel. The staff's ability to make guests feel at home with their cheerful and always superb service has left a lasting impression, making the Palm Court Hotel a standout in terms of hospitality.
The Palm Court Hotel provides free WiFi access for guests with many experiencing strong, fast and reliable connectivity. However, some visitors encountered issues with the WiFi only functioning in reception areas or not working in their rooms. The quality of the WiFi could be hit or miss and at times, it was either poor or completely non-existent. Overall, while there are positive comments regarding the WiFi signal being great and good, the experience seems to vary and improvements in consistency would enhance guest satisfaction.
The pool at Palm Court Hotel is a standout feature that has garnered abundant praise from families and leisure travelers alike. Described as great for kids and a bonus addition, the indoor heated pool appeals to both youngsters and adults seeking relaxation. The pool has been consistently noted as warm and clean with the water temperature deemed just perfect for a comforting swim. Many guests found the pool to be lovely, brilliant and fantastic, often emphasizing its cleanliness and inviting atmosphere. Maintenance of the pool is commendable, contributing to its consistently high ratings.
The swimming and leisure facilities were also well-received with some mentioning the nice steam room. Despite a few mentions of temporary closures and areas needing a bit more cleanliness, the overall sentiment remains highly positive. Guests appreciated the spaciousness and the pleasant environment of the pool area, which, coupled with the warm water, made for an enjoyable swimming experience. This facility clearly stands out as a key joy factor for children, making it a big hit for family stays. The pool at Palm Court Hotel is not only a complement to the stay but often described as a highlight, ensuring a refreshing and enjoyable visit.
The Palm Court Hotel offers a range of parking options that guests generally find convenient and satisfactory. There is free parking available on-site, which many have highlighted as a significant bonus. The hotel boasts plenty of parking spaces and guests frequently mention the ease of finding a spot. Even during peak times, there appear to be enough spaces to accommodate most vehicles. Although some reviews note that the car park is small and can be tight, there is an overflow option on the nearby beach, providing additional parking when needed. The location also benefits from having parking directly in front of the hotel, enhancing its accessibility. Overall, the parking situation at Palm Court Hotel is well-regarded, contributing positively to the overall experience of staying there.
Palm Court Hotel is highly regarded as a family-friendly destination, creating a warm and cozy environment that children find welcoming and enjoyable. Families often praise the spaciousness and thoughtfulness of the large family rooms and suites, designed to accommodate everyone's needs. The swimming pool stands out as a highlight with children repeatedly expressing their delight—making it a "big hit." Guests also appreciate the child-friendly atmosphere and the hotel's efforts to maintain a safe and organized environment.
The hotel's prime location further enhances its appeal, offering convenience for families looking to explore the surroundings. The child-oriented activities and amenities, such as games and a family-oriented atmosphere, contribute to the overall satisfaction of staying here. Staff members receive commendations for their excellent interaction with kids, which adds a personal touch to the family vacation experience.
Despite generally positive feedback, some guests note that the family rooms can be somewhat small and occasionally cramped, especially during hot weather. However, the overall family-friendly ambiance, cleanliness and well-marked organized facilities make Palm Court Hotel a solid choice for a memorable family getaway.
The Palm Court Hotel provides a reasonably enjoyable experience as a three-star establishment. Guests often commend the affordable and comfortable nature of the hotel, highlighting its cozy atmosphere and pleasant accommodations. The friendly and welcoming staff significantly enhance the warm and inviting ambiance, making it a great option for budget-conscious travelers.
Visitors appreciate the relaxing setting and modern amenities offered with many remarking on the lovely afternoon tea service. Despite a few criticisms regarding temperature control in the rooms and an average view from the window, the overall sentiment leans positively. Guests frequently describe the hotel as cozy, convenient and comfortable, aligning well with typical three-star expectations.
Although some reviews mention that the experience could be better, most find the hotel suitable for its three-star rating. The Palm Court Hotel is often praised for its peaceful and budget-friendly environment, making it an appealing choice for an affordable stay.
Nestled in a convenient location, the Palm Court Hotel emerges as a highly recommended choice for business travelers. The venue caters extensively to the needs of professionals, offering modern, well-maintained and quiet business facilities. The ambiance is both lovely and conducive for business, making it an excellent spot for meetings and conferences. Guests have repeatedly noted the hotel's friendly environment and suitability for work-related stays. Additional perks include business rooms and a pool facility, striking a balance between work and relaxation. Despite receiving some feedback on its basic work facilities, the overall sentiment highlights the hotel as a safe, affordable and business-friendly destination ideal for corporate visitors.
The Palm Court Hotel boasts a well-maintained, modern heated pool that is both child- and family-friendly, ensuring a safe and enjoyable experience for guests of all ages. Visitors have described the pool as warm and inviting with many appreciating its consistently pleasant temperature. The inclusion of a sauna adds to the appeal, enhancing the overall relaxation experience. Overall, the heated pool at Palm Court Hotel has received positive feedback for its comfort and welcoming atmosphere.
The indoor pool at Palm Court Hotel has consistently received high praise from guests, many describing it as a great bonus to their stay. The pool is often mentioned as a highlight, particularly for families with child- and family-friendly features making it a big hit with younger guests. Visitors appreciate the pool's modern design, well-maintained facilities and the added amenities such as a jacuzzi, gym access and sauna.
Guests frequently use adjectives such as lovely, beautiful and great to describe the indoor pool. It is noted for being safe, clean and heated, contributing to a pleasant swimming experience. While towels are not provided, this minor inconvenience doesn't detract much from the overall positive experience.
Overall, the indoor pool at Palm Court Hotel stands out as a welcome feature that enhances the hotel's appeal, offering a relaxing and enjoyable environment for both adults and children.
Palm Court Hotel is celebrated for its distinctive historic charm and character. Guests frequently describe it as a beautiful historic property with lovely rooms that exude an old-fashioned elegance. The decor, while sometimes noted as dated, contributes to the venue's quaint and old-world ambiance, appreciated by many for its personal touches. Historic elements such as the quirky, old-school lift add unique character to the experience. Overall, the hotel is praised as a lovely, historic venue that offers a step back in time with its unique and charming atmosphere.
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Location
Breakfast
The quality and variety of breakfast items received high praise with guests enjoying a selection of hot and cold foods and noting the wide variety of choices available. Positive comments also reflect satisfaction with the hot and plentiful offerings with some guests appreciating the plentiful portions and the lovely and pleasant atmosphere.
However, there are some mentions of room for improvement. A few guests found the prices to be steep and mentioned that certain options were not included in a buffet format. Additionally, some reviews noted the breakfast could sometimes be basic, standard or lukewarm with concerns about small portion sizes and lack of dairy-free milk options. Despite these mixed views, the overall sentiment is overwhelmingly positive with many guests finding the breakfast at Palm Court Hotel to be a great start to their day.
Dinner
Rooms
Several reviews commend the comfort of the beds and the overall room decor. The presence of large windows allowing natural light to fill the space has been a pleasant aspect for many guests. The hotel's thoughtful layout has also been highlighted with rooms offering impressive sea views and being strategically positioned for convenience.
On the other hand, there have been mentions of the rooms being on the smaller side and some sections of the hotel retaining an older, dated look. A few guests noted issues like low water pressure in the showers, lack of sufficient hooks for towels in the bathrooms and minor maintenance inconveniences such as non-working lights and outdated fixtures.
Despite these points, the overall impression is that the Palm Court Hotel provides clean, cozy and comfortable rooms with the added bonus of free amenities such as a pool, steam room and game rooms. The attentive service, ensuring guests' requests to be placed in close proximity, further enhances the experience. While the hotel could benefit from some updates, it still delivers a pleasant and satisfactory stay.
Beds
However, there were also several mentions of discomfort, particularly related to the firmness of the mattresses. Phrases like "hard mattress" and "bed was like sleeping on a brick" indicate that not all guests found the beds to their liking. Some mentioned that the bed sheets were stained or not changed frequently enough, adding a small note of dissatisfaction.
Overall, while many guests enjoyed a comfortable night's sleep, the hotel may benefit from addressing the few recurring issues regarding mattress firmness and bed linen maintenance to ensure a universally pleasant experience.
Cleanliness
Guests appreciate the clean bathrooms and fresh, crisp linens provided, emphasizing that the rooms are generally very clean and comfortable. The overall cleanliness of the hotel stands out, creating a pleasant and hygienic environment for guests.
Despite the overwhelmingly positive feedback, some reviews mention areas for improvement. There are occasional reports of cobwebs, stained carpets and rooms needing more thorough cleaning. Maintenance issues and dated interiors also detract from an otherwise positive experience.
In summary, Palm Court Hotel excels in cleanliness, offering guests a tidy and welcoming stay, though periodic attention to certain areas could enhance the experience even further.
Staff
More than just friendly, the staff were often described as brilliant, attentive, polite and courteous, delivering service at a five-star level. Their efficiency and professionalism are evident and they are particularly noted for being accommodating and kind, especially towards children.
Whether it's the receptionists, bar staff or the team maintaining cleanliness, all staff members are recognized for their service, contributing to a very friendly atmosphere throughout the hotel. The staff's ability to make guests feel at home with their cheerful and always superb service has left a lasting impression, making the Palm Court Hotel a standout in terms of hospitality.
Wi-Fi
Pool
The swimming and leisure facilities were also well-received with some mentioning the nice steam room. Despite a few mentions of temporary closures and areas needing a bit more cleanliness, the overall sentiment remains highly positive. Guests appreciated the spaciousness and the pleasant environment of the pool area, which, coupled with the warm water, made for an enjoyable swimming experience. This facility clearly stands out as a key joy factor for children, making it a big hit for family stays. The pool at Palm Court Hotel is not only a complement to the stay but often described as a highlight, ensuring a refreshing and enjoyable visit.
Parking
Family
The hotel's prime location further enhances its appeal, offering convenience for families looking to explore the surroundings. The child-oriented activities and amenities, such as games and a family-oriented atmosphere, contribute to the overall satisfaction of staying here. Staff members receive commendations for their excellent interaction with kids, which adds a personal touch to the family vacation experience.
Despite generally positive feedback, some guests note that the family rooms can be somewhat small and occasionally cramped, especially during hot weather. However, the overall family-friendly ambiance, cleanliness and well-marked organized facilities make Palm Court Hotel a solid choice for a memorable family getaway.
3 Star
Visitors appreciate the relaxing setting and modern amenities offered with many remarking on the lovely afternoon tea service. Despite a few criticisms regarding temperature control in the rooms and an average view from the window, the overall sentiment leans positively. Guests frequently describe the hotel as cozy, convenient and comfortable, aligning well with typical three-star expectations.
Although some reviews mention that the experience could be better, most find the hotel suitable for its three-star rating. The Palm Court Hotel is often praised for its peaceful and budget-friendly environment, making it an appealing choice for an affordable stay.
Business
Heated Pool
Indoor Pool
Guests frequently use adjectives such as lovely, beautiful and great to describe the indoor pool. It is noted for being safe, clean and heated, contributing to a pleasant swimming experience. While towels are not provided, this minor inconvenience doesn't detract much from the overall positive experience.
Overall, the indoor pool at Palm Court Hotel stands out as a welcome feature that enhances the hotel's appeal, offering a relaxing and enjoyable environment for both adults and children.
Historic
Yes, Palm Court Hotel has pool(s) that belong to one or more of the following categories: Heated Pool, Indoor Pool.
No, a spa isn't available at Palm Court Hotel.
No, Palm Court Hotel doesn't allow dogs.
Yes, parking facilities are available at Palm Court Hotel.
No, Palm Court Hotel doesn't have a gym.
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