Mercure Han-sur-Lesse
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Summary of reviewsThe Mercure Han-sur-Lesse, located in the heart of the picturesque Han-sur-Lesse, enjoys an enviable location that offers easy access to local attractions like the famous Han Caves and the wildlife park. This central yet tranquil setting provides guests with ample opportunities for hiking, sightseeing and other outdoor activities in the Ardennes, while also being conveniently close to the village's charming restaurants, bars and other highlights.
Guests have lauded the hotel for its modern, immaculate rooms, which are well-maintained and feature stylish decorations. Family rooms, especially, receive high praise for their size and practical amenities like bunk beds and kitchenettes. Despite occasional issues with the standard rooms and some cleanliness lapses, the overall cleanliness of the hotel remains a standout feature.
The staff at Mercure Han-sur-Lesse are frequently commended for their friendliness, helpfulness and professionalism, contributing positively to the guest experience. While there are instances where service efficiency drops during busy periods, the kindness and attentiveness of the staff often leave a lasting impression on visitors.
Breakfast is highlighted as a significant plus with a broad selection of high-quality foods that cater to various tastes, though it can occasionally get crowded and hectic. Despite some criticisms about the cost, the extensive and delicious options generally justify the price. Dinner reviews are mixed; the cuisine is often praised for its quality, but limited hours, high prices and occasional service challenges diminish the dining experience for some guests.
The swimming pool at the hotel is a notable feature, loved for its cleanliness and pleasant setting. However, its small size, colder water temperatures and tendency to become crowded during peak times are points of contention. Nevertheless, it remains a popular spot, especially for families.
The free Wi-Fi service receives mixed feedback. While modern amenities like Google TV and Chromecast are appreciated, there are complaints about weak signals and slow speeds in some areas of the hotel, indicating room for improvement in this aspect.
Parking options include an underground garage, though spaces can be limited and cramped. Alternative nearby public parking and street parking are available and appreciated by guests, but the cost of parking can be considered high.
For electric vehicle owners, the presence of EV charging stations in the underground garage is a significant convenience, though these can also be subject to availability constraints and require a subscription.
Lastly, as a family-friendly destination, Mercure Han-sur-Lesse excels with spacious family rooms, kid-friendly areas and a welcoming atmosphere that ensures an enjoyable stay for families with children.
Overall, Mercure Han-sur-Lesse is a highly recommended choice for travelers seeking a blend of natural beauty, modern comfort and accessibility to key attractions in Han-sur-Lesse.
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Guests have lauded the hotel for its modern, immaculate rooms, which are well-maintained and feature stylish decorations. Family rooms, especially, receive high praise for their size and practical amenities like bunk beds and kitchenettes. Despite occasional issues with the standard rooms and some cleanliness lapses, the overall cleanliness of the hotel remains a standout feature.
The staff at Mercure Han-sur-Lesse are frequently commended for their friendliness, helpfulness and professionalism, contributing positively to the guest experience. While there are instances where service efficiency drops during busy periods, the kindness and attentiveness of the staff often leave a lasting impression on visitors.
Breakfast is highlighted as a significant plus with a broad selection of high-quality foods that cater to various tastes, though it can occasionally get crowded and hectic. Despite some criticisms about the cost, the extensive and delicious options generally justify the price. Dinner reviews are mixed; the cuisine is often praised for its quality, but limited hours, high prices and occasional service challenges diminish the dining experience for some guests.
The swimming pool at the hotel is a notable feature, loved for its cleanliness and pleasant setting. However, its small size, colder water temperatures and tendency to become crowded during peak times are points of contention. Nevertheless, it remains a popular spot, especially for families.
The free Wi-Fi service receives mixed feedback. While modern amenities like Google TV and Chromecast are appreciated, there are complaints about weak signals and slow speeds in some areas of the hotel, indicating room for improvement in this aspect.
Parking options include an underground garage, though spaces can be limited and cramped. Alternative nearby public parking and street parking are available and appreciated by guests, but the cost of parking can be considered high.
For electric vehicle owners, the presence of EV charging stations in the underground garage is a significant convenience, though these can also be subject to availability constraints and require a subscription.
Lastly, as a family-friendly destination, Mercure Han-sur-Lesse excels with spacious family rooms, kid-friendly areas and a welcoming atmosphere that ensures an enjoyable stay for families with children.
Overall, Mercure Han-sur-Lesse is a highly recommended choice for travelers seeking a blend of natural beauty, modern comfort and accessibility to key attractions in Han-sur-Lesse.
Hotel with EV Charging Stations
Hotel Taking Steps Towards Sustainability
Hotel for Honeymoon
Family Friendly Hotel
Dog Friendly Hotel
Romantic Hotel
Hotel with Swimming Pool
Heated Pool Indoor Pool
Business Hotel
Hotel with Parking
EV charging stations
Accessible Hotel
4-Star Hotel
Hotel with Indoor Pool
Hotel with Heated Pool
Guest Reviews
Nestled in the heart of Han-sur-Lesse, the Mercure Han-sur-Lesse boasts a superb location that offers guests easy access to a wealth of local attractions. The hotel is particularly noted for its proximity to the famous Han Caves and the wildlife park, both popular destinations within walking distance. Guests have praised its central setting, making it convenient for exploring the cozy village, adorned with charming restaurants, bars and other key attractions.
The hotel’s strategic position makes it an ideal base for hiking, sightseeing and various outdoor activities in the Ardennes. Visitors have highlighted the tranquility of its environment, despite being so close to the city's lively center. The picturesque backdrop, featuring the nearby river Lesse, enhances the overall appeal, providing a serene atmosphere for a relaxing stay.
Moreover, the hotel's location is not just advantageous for leisure seekers but also caters well to those in transit or attending events in the area. The ease of accessibility, notably just 6 kilometers from the highway, further increases its attractiveness for travelers.
With immaculate rooms and friendly staff, the Mercure Han-sur-Lesse stands out as a perfect choice for anyone looking to immerse themselves in the natural beauty and attractions of Han-sur-Lesse. Whether it's for a quiet retreat, a family getaway or an adventurous exploration, the hotel’s prime location ensures a memorable experience.
The breakfast at Mercure Han-sur-Lesse has garnered largely favorable feedback from guests, who describe it as diverse, plentiful and of high quality. Multiple reviews highlight the breakfast buffet as extensive and delicious with a wide variety of options that cater to various tastes, including hot selections like eggs, sausages and bacon, though hot items are sometimes served cold. The selection also includes fresh bread, pastries, fruit, cheese and even champagne, making it a hearty start to the day.
Some guests note that the breakfast is well-organized and consistently replenished, despite the occasional busy and chaotic periods, which can result in crowded dining spaces and delays in restocking certain items. The cost of breakfast, often around 18-23€, is mentioned as expensive by some, yet the variety and quality provided seem to justify the price for many reviewers.
A few guests express disappointment with aspects such as limited bread rolls, insufficient seating, poorly organized service or the chaotic atmosphere, especially during peak times. Despite these critiques, the overarching sentiment is that breakfast at Mercure Han-sur-Lesse is a highlight of the hotel stay, praised for its extensive selection and delightful options.
The dining experience at Mercure Han-sur-Lesse presents a mixed bag of reviews with notable highlights and significant areas for improvement. On the positive side, many guests have praised the restaurant for offering delicious and high-quality cuisine with some meals described as fantastic and top-class. The separate children's dishes received accolades and the gourmet menu has been a pleasant surprise for several diners.
However, recurring issues have marred the dining reputation. The restaurant's operating hours are limited, often being closed on Sundays and Mondays, causing inconvenience for guests unaware of this schedule. A lack of communication about closures and changes to the menu has led to frustration. When open, the restaurant frequently becomes fully booked with insufficient space to accommodate all guests desiring a meal, forcing some to seek alternatives elsewhere.
The menu itself has been criticized for its limited choices, high prices and lack of child-friendly and dietary options. Portion sizes, particularly for the tapas, are noted as small and overpriced. Service during dinner has also faced criticism with reports of slow service, overwhelmed staff and confusion during the dining experience.
Despite these challenges, the hotel’s ambiance and the quality of the dishes remain strong points. The well-prepared meals and attentive flavors suggest that when operational and accessible, the restaurant can provide an excellent dining experience. For those planning to stay at the Mercure Han-sur-Lesse, early reservations and managing expectations about the dining schedule might enhance the overall experience.
Mercure Han-sur-Lesse boasts modern and beautifully decorated rooms that are generally very clean and well-maintained. Guests have found the rooms to be spacious and comfortable with a range of amenities including kitchenettes, comfortable beds and stylish decorations. Family rooms, in particular, receive high praise for their size and functionality, often equipped with bunk beds and additional dining spaces.
While many appreciate the modern furnishings and the effort put into decoration, some noted that standard rooms can be on the smaller side and there were occasional issues with cleanliness not meeting expectations. Despite this, the soundproofing of the rooms is often highlighted as a positive aspect, making the rooms peaceful and quiet.
Suites are frequently described as spacious and worth the price, providing ample space and comfort. The hotel’s location, beautiful surroundings and additional facilities such as a well-maintained pool further enhance the appeal of staying here. Overall, Mercure Han-sur-Lesse's rooms are well-suited for both families and individual travelers looking for comfort and modern amenities.
Guests at Mercure Han-sur-Lesse frequently praised the comfort and quality of the beds. Many reviews highlighted that the beds were very comfortable with excellent and top-notch bedding contributing to a pleasant sleep. The large and luxurious king-size beds received special mentions for their comfort. For families, the bunk beds provided were ideal for children and contributed positively to the overall sleeping arrangement.
However, a few guests found the beds to be on the harder side or even very hard, leading to some discomfort. The quality of bedding was generally commended, though there were occasional comments about thin pillows and the bedframe being too high.
Overall, despite a few critical remarks regarding firmness, the majority of guests enjoyed a comfortable and restful sleep, aided by the well-maintained and clean beds.
Mercure Han-sur-Lesse has garnered positive feedback for its commendable cleanliness, which appears to be a standout feature of the establishment. Guests frequently highlight the tidiness and cleanliness of rooms, describing them as neat, spacious, well-decorated and modern. The general ambiance of the hotel is often cited as being very clean and well-maintained, contributing to a comfortable stay.
Guests appreciate the cleanliness of the site, facilities and common areas, noting that everything is well taken care of and presenting a hygienic environment. The hotel’s housekeeping staff often receive accolades for their thorough work, ensuring rooms are spotless upon arrival and maintaining high standards of cleanliness throughout guests' stays.
However, some feedback points towards occasional lapses in cleaning, such as crumbs or dust in certain areas, leftover items and some missed spots in bathrooms or kitchens. These instances, though less frequent, suggest room for improvement in maintaining consistent cleanliness standards across all rooms and facilities.
Overall, despite minor inconsistencies, the cleanliness at Mercure Han-sur-Lesse is generally praised and contributes significantly to the positive experience of staying in this beautiful, modern and comfortable hotel.
Guest reviews for Mercure Han-sur-Lesse highlight a predominantly positive experience with the hotel staff, noting particular strengths in friendliness, helpfulness and attentiveness. Visitors appreciated the staff's welcoming demeanor and smiley nature, often describing individual interactions as both professional and accommodating. Kindness and a genuine sense of service were commonly mentioned with staff members frequently going above and beyond to ensure guest satisfaction.
Challenges were noted, including occasions where the staff appeared overwhelmed, particularly during busy times such as breakfast. There were instances of perceived understaffing, impacting service efficiency and attention to detail. Additionally, a few guests experienced less favorable interactions, noting moments of unprofessionalism or a cooler reception from some staff members.
Language skills were generally commendable with bilingual and multilingual staff contributing positively to the guest experience. However, there were isolated reports of language barriers, particularly at the reception. Despite these occasional setbacks, many reviews emphasize the warmth and supportiveness of the team, making for a largely pleasant and memorable stay at Mercure Han-sur-Lesse.
At Mercure Han-sur-Lesse, the Wi-Fi experience has received mixed reviews from guests. On the positive side, many have praised the strong and reliable Wi-Fi signal, noting good connectivity and the inclusion of modern amenities like Google TV and Chromecast, which allow guests to stream services such as YouTube. These facilities add a valuable layer of convenience for tech-savvy travelers. Despite these favorable aspects, there have been numerous complaints about the Wi-Fi service. Some guests reported weak or non-existent signals in their rooms, slow connection speeds and general dissatisfaction with the Wi-Fi provision. Comments indicating a need for service improvement suggest that better network infrastructure could enhance the overall guest experience. While the free Wi-Fi is appreciated, the inconsistencies highlight areas where the hotel can focus on improving to meet guest expectations more reliably.
Mercure Han-sur-Lesse boasts a swimming pool that has received mixed feedback with a significant number of guests praising its beauty and cleanliness. Many visitors have described the pool as well-maintained, lovely and a true highlight of their stay, often mentioning its appealing appearance and pleasant, atmospheric setting. The pool area also garners positive remarks for being spacious and comfortable, making it an enjoyable spot for relaxation.
Guests appreciate the availability of a heated pool, especially during colder months and the overall convenience of having such a facility on-site. It's frequently noted that children had a great time swimming, adding to the family-friendly atmosphere of the hotel.
However, a recurring concern among reviews is the temperature of the water with many guests finding it too cold for comfort, particularly for young children. The pool's small size and occasional overcrowding were also mentioned, which might detract from the experience during peak times. Some visitors pointed out issues such as slippery areas around the pool and occasional closures due to maintenance or other problems.
Overall, while the pool at Mercure Han-sur-Lesse is often highlighted as a significant and enjoyable feature of the hotel, prospective guests should be prepared for potentially cold water and crowded conditions, depending on the season and occupancy.
Mercure Han-sur-Lesse offers a variety of parking options, although they seem to come with certain limitations and mixed reviews. While there is underground parking available, it is often described as small, narrow and frequently full, leading many guests to find alternative parking solutions. The hotel features both paid and free parking options with nearby solutions such as public parking lots and free street parking providing reasonable alternatives when the hotel's parking is at capacity.
For those driving electric vehicles, the availability of charging points is a notable convenience, although these too may be in limited supply. Secure parking options, including areas for bicycles, are positively highlighted, adding a layer of reassurance for guests. However, the cost of parking—typically around €15 per day—is considered relatively high and has been mentioned as a drawback.
Despite challenges with limited space and the need for advance planning, the convenience of having various parking options at or near the hotel is appreciated. Those who can secure a spot find the parking facilities to be secure and convenient. The potential difficulty in finding a parking spot does suggest that parking needs improvement, yet the availability of both underground and nearby free parking options does provide adequate solutions for most guests.
The Mercure Han-sur-Lesse offers a variety of EV charging stations, which many guests found convenient. Located in the underground garage, these stations have been praised for their accessibility and the added convenience they bring to travelers with electric vehicles. The charging infrastructure includes multiple stations, though they can sometimes be occupied by non-EV cars. Guests appreciated the availability of these stations, though some noted that the system requires a BlueCorner subscription and is priced at €15 per night. Despite the occasional lack of open spots due to limited parking space, the presence of EV charging stations in the hotel's basement garage is largely seen as a positive feature, enhancing the facility's appeal for electric car owners.
Mercure Han-sur-Lesse is highly regarded as an ideal destination for families, particularly those with children. The hotel features a variety of family-oriented amenities and facilities designed to create a comfortable and enjoyable stay. Family rooms are frequently mentioned for their spaciousness and thoughtful design, often including bunk beds and kitchenettes, which are perfect for accommodating both small and large families.
The hotel boasts a range of accommodation options, from family suites to spacious rooms with multiple beds, ensuring that families of all sizes can find a suitable arrangement. Many reviews highlight the family-friendly atmosphere with several dedicated areas for children to play, including a kids' corner. Despite some comments on the swimming pool's accessibility and temperature, many kids still had a blast enjoying the pool.
The hotel's location is quiet and pleasant, making it an excellent choice for a peaceful family getaway. Additionally, the on-site restaurant, while noted as cozy and child-friendly, offers delicious meals that complete the family stay experience.
Overall, Mercure Han-sur-Lesse receives high praise for its family-friendly setup, large and well-designed rooms and the general focus on making it a great place for family visits, especially for those looking to explore the nearby caves. Small touches such as clean and comfortable rooms and a pet-friendly policy also add to the reasons why this hotel is highly recommended for families.
Mercure Han-sur-Lesse offers an experience with notable charm, making it a pleasant choice for travelers. However, there are several critical points that suggest the hotel does not fully meet the standards expected of a four-star rating. While the overall quality can be impressive, multiple guests have reported that the facilities and services fall short of what is typically anticipated from a hotel of this caliber.
Many reviewers have commented on the insufficient staffing, particularly during breakfast times, which has led to issues such as dirty tables and a lack of variety in the breakfast offerings. The breakfast itself has been consistently described as industrial and not up to the four-star standard with some guests finding it overly expensive compared to other hotels of similar standing.
There are also reports of cleanliness issues, particularly in the suites and the pool, advertised as heated to 28 degrees, was found to be only 24 degrees. Moreover, having only one elevator for the entire hotel was considered inadequate for a four-star establishment.
Despite these criticisms, the hotel does provide a pleasant stay with a notable atmosphere. However, for those consciously seeking a true four-star experience, it may not fully meet expectations on certain fronts such as service efficiency, breakfast quality and specific facility standards.
Mercure Han-sur-Lesse proves to be an ideal location for business travelers, offering a suitable environment for working stays and meetings. The hotel is praised chiefly for its business-ready rooms, air conditioning and useful business facilities. It also accommodates business meetings and conferences effectively, providing a general business environment that has seen much improvement. Many guests find it pleasant for business trips and meetings, complementing the business-like demeanor of the staff, which adds to the professional atmosphere.
While some aspects such as the reception have been noted for not being fully up to expectations and a few guests found it somewhat expensive, the overall experience remains positive. The hotel stands out as a decent choice for a business stay, offering a mix of business amenities that cater well to the needs of professionals on the move.
Mercure Han-sur-Lesse boasts a prime location with attractions like the park, market and caves nearby. Guests frequently commend the hotel for being environmentally accessible and easily reachable by car. The establishment is well-maintained, presenting a comfortable environment for visitors. Accessibility features such as elevators and wheelchair facilities enhance the guest experience with specific rooms available upon request to cater to accessibility needs. However, some areas like the parking garage and certain zones within the hotel have been noted as not fully accessible, indicating room for improvement. The swimming pool's accessibility and directions could also be clearer. Moreover, the distance from the front desk to the rooms might be a consideration for those with mobility challenges. Overall, the hotel is praised as a clean and accessible option with convenient transportation links.
The heated pool at Mercure Han-sur-Lesse is a standout feature according to guest reviews. Many visitors appreciated the well-maintained facility and found the water temperature to be just right, describing it as soothingly warm and ideal. The pool's indoor setting provided an enjoyable experience, particularly noted for its convenient heating. Despite some comments about the water being on the cold side, the general consensus highlighted the heated pool as a great addition to the hotel’s amenities. Overall, the heated swimming pool is frequently mentioned as a positive aspect, enhancing guests' stay at the hotel.
Nestled in the quiet town of Han-sur-Lesse, the Mercure Hotel prides itself on its well-regarded indoor swimming pool. The indoor pool is a consistent highlight among guests, who frequently compliment its cleanliness and neat management. The facility is often described as a magnificent addition, providing a delightful swimming experience that family guests particularly cherish.
The pool is heated, which many find to be a great bonus, ensuring a comfortable swim regardless of the weather outside. The water temperature is generally satisfactory, although a few guests have noted that it can sometimes be on the colder side. Despite this minor inconsistency, the heated feature makes it particularly enjoyable for young kids.
The operational hours are another aspect that garners positive feedback with the pool being accessible early in the morning and late into the night. This flexibility allows guests to enjoy a swim at their convenience, adding an extra layer of convenience to their stay.
While there are occasional remarks about over-chlorination, these are outweighed by the general satisfaction with the pool facilities. The indoor pool's aesthetic appeal with mentions of a beautiful terrace and a cozy, warm ambiance, also contributes to an overall pleasant experience.
In conclusion, the Mercure Han-sur-Lesse's indoor pool stands out as a significant feature that enhances the guest experience, providing a relaxing and enjoyable environment for both families and couples alike.
Mercure Han-sur-Lesse stands out as an ideal destination for honeymooners. Many guests have praised it for being perfect for a romantic getaway, making it an attractive choice for those looking to celebrate their newlywed status. The hotel offers large rooms and nice suites, providing ample space and comfort. The romantic setting of the hotel adds to its charm, creating an ambiance that is perfect for couples. Guests have noted the beautiful amenities available, enhancing their overall experience. Overall, the accommodations and atmosphere make it an ideal hotel for honeymoons.
Mercure Han-sur-Lesse offers a romantic retreat, ideal for couples seeking a pleasant and memorable escape. The hotel features cozy rooms with a beautiful combination of modern and classic vintage design, creating a fantastic ambiance. Visitors can enjoy a romantic atmosphere with details like rose petals on the bed, making it perfect for special occasions such as honeymoons or Valentine's Day. The serene and calm environment further enhances the experience, providing incredible vibes for a relaxing stay. The hotel's romantic setting, complemented by its beautiful rooms and thoughtful details, earns it high praise and makes it a great choice for a couples' getaway.
Mercure Han-sur-Lesse stands out as a truly dog-friendly hotel, welcoming canine companions with open arms. This pet-friendly establishment ensures that dogs are allowed not only in the rooms but also in areas like the breakfast room, where they are warmly received. The staff are particularly accommodating, making every effort to ensure dogs feel at home. Guests appreciate the ease of traveling with their furry friends and children, highlighting that the hotel’s policies make it a convenient choice for families.
The hotel is well-suited for dog-friendly activities, providing a comfortable environment for pets. However, some guests have noted that the rooms may feel a bit cramped for larger dogs. Despite this, the overall feedback indicates a high level of satisfaction with the dog-friendly facilities and the warm reception by the staff. The Mercure Han-sur-Lesse emerges as an ideal destination for those looking to travel with their pets without compromising on comfort and ease.
Location Show Map
Location
The hotel’s strategic position makes it an ideal base for hiking, sightseeing and various outdoor activities in the Ardennes. Visitors have highlighted the tranquility of its environment, despite being so close to the city's lively center. The picturesque backdrop, featuring the nearby river Lesse, enhances the overall appeal, providing a serene atmosphere for a relaxing stay.
Moreover, the hotel's location is not just advantageous for leisure seekers but also caters well to those in transit or attending events in the area. The ease of accessibility, notably just 6 kilometers from the highway, further increases its attractiveness for travelers.
With immaculate rooms and friendly staff, the Mercure Han-sur-Lesse stands out as a perfect choice for anyone looking to immerse themselves in the natural beauty and attractions of Han-sur-Lesse. Whether it's for a quiet retreat, a family getaway or an adventurous exploration, the hotel’s prime location ensures a memorable experience.
Breakfast
Some guests note that the breakfast is well-organized and consistently replenished, despite the occasional busy and chaotic periods, which can result in crowded dining spaces and delays in restocking certain items. The cost of breakfast, often around 18-23€, is mentioned as expensive by some, yet the variety and quality provided seem to justify the price for many reviewers.
A few guests express disappointment with aspects such as limited bread rolls, insufficient seating, poorly organized service or the chaotic atmosphere, especially during peak times. Despite these critiques, the overarching sentiment is that breakfast at Mercure Han-sur-Lesse is a highlight of the hotel stay, praised for its extensive selection and delightful options.
Dinner
However, recurring issues have marred the dining reputation. The restaurant's operating hours are limited, often being closed on Sundays and Mondays, causing inconvenience for guests unaware of this schedule. A lack of communication about closures and changes to the menu has led to frustration. When open, the restaurant frequently becomes fully booked with insufficient space to accommodate all guests desiring a meal, forcing some to seek alternatives elsewhere.
The menu itself has been criticized for its limited choices, high prices and lack of child-friendly and dietary options. Portion sizes, particularly for the tapas, are noted as small and overpriced. Service during dinner has also faced criticism with reports of slow service, overwhelmed staff and confusion during the dining experience.
Despite these challenges, the hotel’s ambiance and the quality of the dishes remain strong points. The well-prepared meals and attentive flavors suggest that when operational and accessible, the restaurant can provide an excellent dining experience. For those planning to stay at the Mercure Han-sur-Lesse, early reservations and managing expectations about the dining schedule might enhance the overall experience.
Rooms
While many appreciate the modern furnishings and the effort put into decoration, some noted that standard rooms can be on the smaller side and there were occasional issues with cleanliness not meeting expectations. Despite this, the soundproofing of the rooms is often highlighted as a positive aspect, making the rooms peaceful and quiet.
Suites are frequently described as spacious and worth the price, providing ample space and comfort. The hotel’s location, beautiful surroundings and additional facilities such as a well-maintained pool further enhance the appeal of staying here. Overall, Mercure Han-sur-Lesse's rooms are well-suited for both families and individual travelers looking for comfort and modern amenities.
Beds
However, a few guests found the beds to be on the harder side or even very hard, leading to some discomfort. The quality of bedding was generally commended, though there were occasional comments about thin pillows and the bedframe being too high.
Overall, despite a few critical remarks regarding firmness, the majority of guests enjoyed a comfortable and restful sleep, aided by the well-maintained and clean beds.
Cleanliness
Guests appreciate the cleanliness of the site, facilities and common areas, noting that everything is well taken care of and presenting a hygienic environment. The hotel’s housekeeping staff often receive accolades for their thorough work, ensuring rooms are spotless upon arrival and maintaining high standards of cleanliness throughout guests' stays.
However, some feedback points towards occasional lapses in cleaning, such as crumbs or dust in certain areas, leftover items and some missed spots in bathrooms or kitchens. These instances, though less frequent, suggest room for improvement in maintaining consistent cleanliness standards across all rooms and facilities.
Overall, despite minor inconsistencies, the cleanliness at Mercure Han-sur-Lesse is generally praised and contributes significantly to the positive experience of staying in this beautiful, modern and comfortable hotel.
Staff
Challenges were noted, including occasions where the staff appeared overwhelmed, particularly during busy times such as breakfast. There were instances of perceived understaffing, impacting service efficiency and attention to detail. Additionally, a few guests experienced less favorable interactions, noting moments of unprofessionalism or a cooler reception from some staff members.
Language skills were generally commendable with bilingual and multilingual staff contributing positively to the guest experience. However, there were isolated reports of language barriers, particularly at the reception. Despite these occasional setbacks, many reviews emphasize the warmth and supportiveness of the team, making for a largely pleasant and memorable stay at Mercure Han-sur-Lesse.
Wi-Fi
Pool
Guests appreciate the availability of a heated pool, especially during colder months and the overall convenience of having such a facility on-site. It's frequently noted that children had a great time swimming, adding to the family-friendly atmosphere of the hotel.
However, a recurring concern among reviews is the temperature of the water with many guests finding it too cold for comfort, particularly for young children. The pool's small size and occasional overcrowding were also mentioned, which might detract from the experience during peak times. Some visitors pointed out issues such as slippery areas around the pool and occasional closures due to maintenance or other problems.
Overall, while the pool at Mercure Han-sur-Lesse is often highlighted as a significant and enjoyable feature of the hotel, prospective guests should be prepared for potentially cold water and crowded conditions, depending on the season and occupancy.
Parking
For those driving electric vehicles, the availability of charging points is a notable convenience, although these too may be in limited supply. Secure parking options, including areas for bicycles, are positively highlighted, adding a layer of reassurance for guests. However, the cost of parking—typically around €15 per day—is considered relatively high and has been mentioned as a drawback.
Despite challenges with limited space and the need for advance planning, the convenience of having various parking options at or near the hotel is appreciated. Those who can secure a spot find the parking facilities to be secure and convenient. The potential difficulty in finding a parking spot does suggest that parking needs improvement, yet the availability of both underground and nearby free parking options does provide adequate solutions for most guests.
EV charging stations
Family
The hotel boasts a range of accommodation options, from family suites to spacious rooms with multiple beds, ensuring that families of all sizes can find a suitable arrangement. Many reviews highlight the family-friendly atmosphere with several dedicated areas for children to play, including a kids' corner. Despite some comments on the swimming pool's accessibility and temperature, many kids still had a blast enjoying the pool.
The hotel's location is quiet and pleasant, making it an excellent choice for a peaceful family getaway. Additionally, the on-site restaurant, while noted as cozy and child-friendly, offers delicious meals that complete the family stay experience.
Overall, Mercure Han-sur-Lesse receives high praise for its family-friendly setup, large and well-designed rooms and the general focus on making it a great place for family visits, especially for those looking to explore the nearby caves. Small touches such as clean and comfortable rooms and a pet-friendly policy also add to the reasons why this hotel is highly recommended for families.
4 Star
Many reviewers have commented on the insufficient staffing, particularly during breakfast times, which has led to issues such as dirty tables and a lack of variety in the breakfast offerings. The breakfast itself has been consistently described as industrial and not up to the four-star standard with some guests finding it overly expensive compared to other hotels of similar standing.
There are also reports of cleanliness issues, particularly in the suites and the pool, advertised as heated to 28 degrees, was found to be only 24 degrees. Moreover, having only one elevator for the entire hotel was considered inadequate for a four-star establishment.
Despite these criticisms, the hotel does provide a pleasant stay with a notable atmosphere. However, for those consciously seeking a true four-star experience, it may not fully meet expectations on certain fronts such as service efficiency, breakfast quality and specific facility standards.
Business
While some aspects such as the reception have been noted for not being fully up to expectations and a few guests found it somewhat expensive, the overall experience remains positive. The hotel stands out as a decent choice for a business stay, offering a mix of business amenities that cater well to the needs of professionals on the move.
Accessible
Heated Pool
Indoor Pool
The pool is heated, which many find to be a great bonus, ensuring a comfortable swim regardless of the weather outside. The water temperature is generally satisfactory, although a few guests have noted that it can sometimes be on the colder side. Despite this minor inconsistency, the heated feature makes it particularly enjoyable for young kids.
The operational hours are another aspect that garners positive feedback with the pool being accessible early in the morning and late into the night. This flexibility allows guests to enjoy a swim at their convenience, adding an extra layer of convenience to their stay.
While there are occasional remarks about over-chlorination, these are outweighed by the general satisfaction with the pool facilities. The indoor pool's aesthetic appeal with mentions of a beautiful terrace and a cozy, warm ambiance, also contributes to an overall pleasant experience.
In conclusion, the Mercure Han-sur-Lesse's indoor pool stands out as a significant feature that enhances the guest experience, providing a relaxing and enjoyable environment for both families and couples alike.
Honeymoon
Romantic
Dog Friendly
The hotel is well-suited for dog-friendly activities, providing a comfortable environment for pets. However, some guests have noted that the rooms may feel a bit cramped for larger dogs. Despite this, the overall feedback indicates a high level of satisfaction with the dog-friendly facilities and the warm reception by the staff. The Mercure Han-sur-Lesse emerges as an ideal destination for those looking to travel with their pets without compromising on comfort and ease.
Yes, Mercure Han-sur-Lesse has pool(s) that belong to one or more of the following categories: Heated Pool, Indoor Pool.
No, a spa isn't available at Mercure Han-sur-Lesse.
Yes, Mercure Han-sur-Lesse welcomes dogs.
Yes, parking facilities are available at Mercure Han-sur-Lesse.
No, Mercure Han-sur-Lesse doesn't have a gym.
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