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Pullman Istanbul Hotel & Convention Center

Istanbul , Yenibosna Merkez Mahallesi 1 Asena Sok No:15 Bahcelievler (Show on Map)

7.4

Good

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1 room2 guests 1 room, 2 guests

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Summary of reviewsThe Pullman Istanbul Hotel & Convention Center is strategically located near the airport and the European side of Istanbul, making it ideal for business travelers or those requiring easy access to essential services and main roads. However, its distance from the city center and situational challenges, such as traffic and limited nearby amenities, may make it less appealing for those aiming to explore Istanbul’s main attractions.

Breakfast at the hotel garners mixed feedback. Some guests appreciate the rich variety, including items like muesli, toast, cereals, pastries and omelets, though some options come at an extra charge. Others, however, find the selection lacking, especially in Western options and consider it overpriced.

Dinner offerings are varied with many guests praising the freshness and variety of the food, although some report a decline in quality and describe the dining as ordinary. The dining atmosphere is informal with varying dress codes among guests and occasional language barriers with the staff.

Rooms frequently receive high marks for their spaciousness, modern decor and comfort. Many guests enjoy large, comfortable beds and commend the amenities in the executive suites. However, some comments suggest that certain rooms might need updating and better cleaning practices.

Cleanliness of the hotel overall is generally good, though inconsistency is noted with some areas, particularly the third floor, receiving criticisms for poor housekeeping standards.

Staff at the Pullman Istanbul are mostly praised for their helpfulness and professionalism with particular commendation given to individuals at the reception for their welcoming demeanor. Nonetheless, there are isolated reports of unfriendliness or lack of qualification among some staff members.

The spa facilities are well-regarded for their cleanliness and good amenities, such as the sauna and swimming pool. Despite some minor issues like lack of towels and high prices, the spa generally provides a positive experience.

Guests generally find the beds comfortable with the added advantage of two types of pillows for customized comfort. Nonetheless, a few reviews indicate that some beds and pillows may need updating.

While many positive aspects align with a five-star rating, some guests feel that the hotel falls short of international five-star standards due to concerns over cleanliness, maintenance and the surrounding industrial area. Overall, the hotel offers a decent experience but might not fully meet the expectations associated with a five-star status.
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Luxury Hotel

Hotel for Honeymoon

Hotel with Spa

Family Friendly Hotel

Dog Friendly Hotel

Romantic Hotel

Hotel near Nightlife Spots

Hotel with Swimming Pool

Heated Pool Indoor Pool

Business Hotel

Hotel with Parking

Accessible Hotel

Hotel with Gym

5-Star Hotel

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Hotel with Heated Pool

Room Types

Deluxe Room with King Bed - City View Featuring free toiletries and bathrobes, this twin/double room includes a private bathroom with a shower, a bidet and a hairdryer. The spacious air-conditioned twin/double room features a flat-screen TV with cable channels, soundproof walls, a minibar, a tea and coffee maker as well as city views. The unit has 1 bed.

Executive Room with King Bed - Lounge Access Providing free toiletries and bathrobes, this triple room includes a private bathroom with a bath, a shower and a bidet. The spacious air-conditioned triple room provides a flat-screen TV with cable channels, soundproof walls, a minibar, a tea and coffee maker as well as city views. The unit offers 1 bed.

Superior Room with King Bed - City View Featuring an elegant décor with luxurious furnishings, this air-conditioned guest room offers a private bathroom including a bath tub, shower, hairdryer, slippers and free toiletries.

Deluxe Room with Twin Bed - City View This twin/double room features a cable TV, minibar and electric kettle.

Deluxe Suite with King Bed - Lounge Access This spacious suite is comprised of 1 bedroom, a seating area and 1 bathroom with a bath and a shower. The air-conditioned suite offers a flat-screen TV with cable channels, soundproof walls, a minibar, a tea and coffee maker as well as city views. The unit offers 1 bed.

Superior Room with Twin Bed - City View Featuring an elegant décor with luxurious furnishings, this air-conditioned guest room offers a private bathroom including a shower, hairdryer, slippers and free toiletries.

Executive Room with Twin Bed - Lounge Access Featuring free toiletries and bathrobes, this twin room includes a private bathroom with a bath, a shower and a bidet. The spacious air-conditioned twin room features a flat-screen TV with cable channels, soundproof walls, a minibar, a tea and coffee maker as well as city views. The unit has 2 beds.

Executive Suite with Lounge Access and City View This suite features a hot tub. This spacious suite features 1 bedroom, a seating area and 1 bathroom with a bath and a shower. The air-conditioned suite features a flat-screen TV with cable channels, soundproof walls, a minibar, a tea and coffee maker as well as city views. The unit has 1 bed.

About Pullman Istanbul Hotel & Convention Center

License: 14311

Guest Reviews

7.4

Good

Location

The Pullman Istanbul Hotel & Convention Center is situated in a location that offers both convenience and challenges. It's an excellent spot for those needing proximity to the airport and the European side of Istanbul with easy access to essential services and main roads. The hotel itself is large and well-maintained. However, visitors frequently note the hotel's distance from the city center, which makes it less ideal for those planning to explore Istanbul's main tourist attractions. This location necessitates the use of a car to reach shopping centers, restaurants and other amenities, as there are limited services within walking distance and it's situated in an industrial area. The surrounding area is relatively busy and guests have mentioned issues related to traffic and air quality when opening windows. While the location is beneficial for specific needs, those without a vehicle or looking for a central base may find it less than ideal for a city trip.

Breakfast

Guests at the Pullman Istanbul Hotel & Convention Center have had mixed experiences regarding breakfast. While some praise the breakfast as excellent, rich and featuring a distinguished variety of options, others find it lacking in quality and diversity. The breakfast buffet includes a selection of items such as omelets with various fillings, muesli, toast, cereals, cheese, jam, pastries, dried fruits, cottage cheese, yogurt and fruits, though some guests note that items like fried eggs and omelets come at an additional charge.

There are several criticisms, particularly from those expecting a more Western-style breakfast. Complaints include the absence of milk, espresso coffee, cappuccinos and limited non-Turkish options. Additionally, some find the breakfast expensive and not worth the price, describing it as poor, tasteless and even terrible. The breakfast hall itself has been described as noisy and not very cozy with children running around.

Overall, while some guests are satisfied with the variety and richness of the breakfast, a significant number feel that it requires substantial improvement in both quality and variety.

Dinner

Pullman Istanbul Hotel & Convention Center offers a mixed dining experience. Guests highlight that the food is excellent and fresh with a huge variety and plenty of options available. However, some have noted a significant decline in quality, describing the dinner options as mediocre and very ordinary. Complimentary dinners during extended stays are appreciated. The atmosphere can be informal with many guests seen in casual attire such as pajamas, shorts, flip-flops and even bathrobes. One downside noted is that the restaurant staff may have limited English proficiency, which could impact service. Additionally, room service food has been described as tasteless.

Rooms

Travelers visiting the Pullman Istanbul Hotel & Convention Center can expect to find rooms that impress with their spaciousness and comfort. Many guests have praised the hotel's modern rooms, noting the beauty and cleanliness that consistently stand out. Particularly commendable are the vast rooms with large, comfortable beds, offering a restful retreat. The executive suites are a highlight, featuring super amenities, plenty of complementary kits and the luxury of two separate bathrooms.

Guests frequently mention the stylish interiors and the calm ambiance, making it a comfortable refuge for the soul. The accommodation includes delightful touches such as a jacuzzi or hot tub in upgraded suites. Family rooms are also spacious and aesthetically pleasing, providing ample space for a relaxing stay.

However, there are occasional mentions of some aspects not meeting the expected standards for a 5-star hotel. Concerns include outdated furniture, dirty bathrooms and certain rooms needing modernisation and additional cleaning. Despite these drawbacks, the overall sentiment remains positive with many appreciating the large, well-decorated rooms and the conveniences they offer.

Beds

The beds at Pullman Istanbul Hotel & Convention Center generally receive positive feedback for their comfort. Guests frequently describe the beds as comfortable with some even mentioning they are very comfortable. The bed linens are noted as nice and good quality. The presence of two types of pillows for each guest is appreciated, adding a level of customization to the sleeping experience. However, not all reviews are entirely positive, as some guests found the pillows uncomfortable and mentioned that the beds, although comfortable, showed signs of age. Despite these minor issues, the overall consensus is that the rooms and beds are comfy, clean and nice.

Cleanliness

Pullman Istanbul Hotel & Convention Center receives a mix of feedback on its cleanliness. Many guests find the rooms and hotel overall to be clean and modern and some describe the cleanliness as excellent. However, there are significant concerns noted with several reviews mentioning poor cleaning standards, dusty and stained items and specific cleanliness issues such as dirty bathrooms and pillowcases. The third floor, in particular, seems to have recurring complaints about its cleanliness. While some aspects of the hotel are praised for their cleanliness, there is a clear need for more consistent cleaning and attention to detail. The dimly lit corridors also add to the impression of poor housekeeping in some areas.

Staff

Pullman Istanbul Hotel & Convention Center generally receives positive feedback for its staff. Many guests commend the team for being wonderful, helpful and attentive, particularly noting the friendly and efficient service at the lobby and reception. Individuals like Burak and Sima at the reception desk are frequently mentioned for their welcoming demeanor and exceptional assistance. The reception team is often described as professional and amiable, creating a pleasant check-in and check-out experience. However, it should be noted that some guests have encountered unfriendly or unqualified staff, particularly at the front desk, restaurant and in room service, which suggests inconsistency in service. Despite these occasional negative experiences, the prevailing sentiment highlights the friendly and supportive nature of the staff, contributing positively to the overall guest experience.

Spa

The spa at the Pullman Istanbul Hotel & Convention Center receives positive feedback for its cleanliness, friendly staff and overall good facilities. Guests particularly enjoy the sauna and swimming pool with some describing the spa as amazing. However, there are a few downsides mentioned, including the absence of towels, robes and slippers and the occasional issues with the whirlpool temperature. Some guests also find the spa prices to be excessively high. Despite these concerns, the spa area generally functions well and offers a good experience.

5 Star

The Pullman Istanbul Hotel & Convention Center has received mixed reviews concerning its five-star rating, facilities and services. Many guests expected more from a hotel claiming a five-star status with various comments indicating that the establishment did not meet international standards for such a rating. Specific concerns included cleanliness, maintenance and overall wear and tear of the property. Some reviewers noted that the location, being on the highway, was not ideal for a five-star experience. Overall, the feedback suggests that for the price point, there are better options available in the area.

Yes, Pullman Istanbul Hotel & Convention Center has pool(s) that belong to one or more of the following categories: Heated Pool, Indoor Pool.

Yes, a spa is available at Pullman Istanbul Hotel & Convention Center.

Yes, Pullman Istanbul Hotel & Convention Center welcomes dogs.

Yes, parking facilities are available at Pullman Istanbul Hotel & Convention Center.

Yes, Pullman Istanbul Hotel & Convention Center has a gym.

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