Best Western Hotel Arctic Eden

Kiruna 67.86034900, 20.22413600 , Föraregatan 18 (Show on Map)
7.8
Good


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Summary of reviewsBest Western Hotel Arctic Eden in Kiruna provides a pleasant and well-rounded experience for travelers, particularly noted for its excellent location, robust dining options and welcoming atmosphere.

Situated in the tranquil and cozy older part of Kiruna, the hotel offers convenient access to essential amenities and transportation hubs, making it a suitable base for exploring both local and distant attractions. Despite minor drawbacks such as ongoing construction work and occasional difficulty in finding the location, guests appreciate the central yet quiet setting.

The breakfast service at Best Western Hotel Arctic Eden is highly praised with guests enjoying a wide variety of fresh and quality options, including regional specialties and accommodations for diverse dietary needs. The overall breakfast experience is enhanced by a cozy ambiance and friendly, attentive staff. Similarly, the hotel's dinner options receive positive feedback, particularly the pub and Arctic Thai and Grill restaurant, providing delicious and well-prepared meals. While there are occasional comments about limited menu diversity and service quality, the general consensus is favorable.

Rooms at the hotel are highlighted for their spaciousness, cleanliness and comfort. Beautiful decor, modern bathrooms with luxurious amenities and comfortable beds contribute to a delightful stay. Although some guests mention issues with noise and occasionally worn furnishings, the overall experience is positive with particular appreciation for family rooms.

The hotel maintains commendable cleanliness standards across its areas, although a few guests have noted lapses in daily cleaning and specific instances of dust and unpleasant smells in some rooms. Nonetheless, the majority of guests report a clean and well-maintained environment.

Staff at Best Western Hotel Arctic Eden are primarily recognized for their friendliness and helpfulness, creating a warm and welcoming atmosphere. While a few guests encountered less satisfactory interactions, the overall impression of the staff is positive with several mentions of exceptional service from specific individuals.

The hotel's amenities include a well-equipped gym, popular for its variety of fitness equipment despite its basement location and a pool area frequently noted for being clean but somewhat cold. Parking facilities are ample and practical with a noted bonus of nine electric car charging points, though some guests point out occasional overcrowding and the condition of the parking area needing improvement.

Family-friendly features make the hotel a suitable choice for those traveling with children. Family rooms are spacious and practical and various activities such as sleds and trampolines, along with a beloved pool area, keep kids entertained. The hotel's friendly staff and accommodating services enhance the overall family experience.

In summary, Best Western Hotel Arctic Eden delivers a comprehensive and enjoyable stay with its excellent location, quality dining options, comfortable and clean accommodations and friendly service, making it an ideal choice for travelers visiting Kiruna.
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Hotel with EV Charging Stations

Hotel Taking Steps Towards Sustainability

Hotel for Honeymoon

Family Friendly Hotel

Hotel with Swimming Pool

  Indoor Pool  


Business Hotel

Hotel with Parking

EV charging stations  


Accessible Hotel

Hotel with Gym

3-Star Hotel

Hotel with Indoor Pool

Room Types
Twin Room Providing free toiletries, this twin room includes a private bathroom with a walk-in shower and a hairdryer. This wheelchair accessible twin room features a tea and coffee maker, a seating area with a flat-screen TV and a roll-in shower. The unit offers 2 beds.

Single Room - Non-Smoking Providing free toiletries, this single room includes a private bathroom with a walk-in shower and a hairdryer. This single room features a tea and coffee maker, a seating area, a flat-screen TV with satellite channels and a quiet street view. The unit offers 1 bed.

One-Bedroom Executive King Suite with Sofa Bed - Non-Smoking Guests will have a special experience as this suite offers a sauna. Offering free toiletries and bathrobes, this suite includes a private bathroom with a walk-in shower and a hairdryer. This suite features a tea and coffee maker, a seating area and a flat-screen TV with streaming services.

Superior Queen Room Offering free toiletries, this double room includes a private bathroom with a walk-in shower and a hairdryer. This double room features a tea and coffee maker, a seating area, a flat-screen TV with streaming services and a quiet street view. The unit offers 1 bed.

Twin Room Offering free toiletries, this twin room includes a private bathroom with a walk-in shower and a hairdryer. This wheelchair accessible twin room features a tea and coffee maker, a seating area with a flat-screen TV and a roll-in shower. The unit offers 1 bed.

Family King Suite with Sofa Bed Providing free toiletries and bathrobes, this suite includes a private bathroom with a walk-in shower and a hairdryer. This suite features a tea and coffee maker, a seating area and a flat-screen TV with streaming services. The unit offers 2 beds.

Family Room This family room features a tea/coffee maker. Please note that children sleep in the pull out bunk bed.

Junior King Suite with Jetted Tub and Sauna - Non-Smoking Guests will have a special experience as this suite offers a spa bath and a sauna. Offering free toiletries and bathrobes, this suite includes a private bathroom with a walk-in shower and a hairdryer. This suite features a tea and coffee maker, a seating area and a flat-screen TV with streaming services.

Guest Reviews
7.8
Good
Location
Best Western Hotel Arctic Eden boasts a prime location in Kiruna, situated in the older part of the city which provides a cozy and quiet atmosphere. Guests appreciated the convenience of being close to the train station and having bus stops nearby, facilitating easy travel to and from the airport. The hotel's proximity to essential amenities, such as restaurants, supermarkets and a variety of dining options, adds to its appeal.

Although the hotel is not in the new city center, it remains within walking distance to many points of interest in the old town, including the city center of "old" Kiruna. Its position makes it a suitable base for exploring both the local area and regions further afield in Sweden and Norway.

The location has a few drawbacks, notably being somewhat hidden and difficult to find, especially in snowy conditions. Additionally, the immediate surroundings can be uninspiring due to ongoing construction work. However, these minor inconveniences are outweighed by the hotel's central positioning and easy access to local amenities and public transport.

Overall, the hotel’s location in the old center of Kiruna offers a blend of convenience and tranquility, making it an ideal spot for travelers looking to explore the historic aspects of the city while being well-connected to essential services and transportation hubs.

Breakfast
At Best Western Hotel Arctic Eden, guests praise the breakfast for its quality, variety and freshness. Many reviews highlight the extensive selection of options available, from basic continental items to more elaborate choices like smoked salmon, homemade products, pancakes and regional specialties. The breakfast buffet consistently receives commendations for being well-stocked and plentiful, catering to diverse dietary preferences including vegan, lactose-free and gluten-free options.

The breakfast ambiance is described as cozy and the friendly and accommodating staff enhance the overall dining experience. Some guests mention the availability of complimentary beverages such as coffee, hot chocolate and tea at all times, contributing to a leisurely feel.

While the majority of reviews are positive, noting the 'amazing', 'super' and 'excellent' breakfast offerings, a few guests found the selection lacking or missed specific items like fried eggs. The size of the breakfast room received mixed feedback with a few finding it too small and crowded.

Despite minor critiques, the general consensus positions the breakfast service at Best Western Hotel Arctic Eden as a significant highlight of the stay, thanks to its plentiful and varied choices, quality products and pleasant environment.

Dinner
Best Western Hotel Arctic Eden offers a satisfying dining experience with its multiple dining options on-site. Guests frequently praise the quality of food and drinks, particularly highlighting the delicious breakfasts, pizzas and local dishes. The pub inside the hotel is a cozy spot that's especially favored for evening meals and drinks with many appreciating its great atmosphere and beautiful decoration. The Arctic Thai and Grill restaurant also earns positive reviews for its flavorful dishes and good service.

However, the menu diversity at the main restaurant is somewhat limited with some guests noting the lack of vegetarian options. There are instances when only pizza was available due to menu constraints, yet many found the pizza to be quite good. Service quality in the restaurant received mixed feedback with some guests experiencing rushed or inattentive service during dinner. Despite occasional service hiccups and a few cold dishes, the overall consensus is that the food quality remains high, making it a reliable option for meals during your stay.

The affordability of meals and drinks adds to the appeal and the hotel's proximity to other dining options ensures guests have varied culinary experiences. Though the restaurant closes relatively early at 10 PM, the variety of enjoyable dishes and the warm ambiance make dining at Best Western Hotel Arctic Eden a pleasant experience for visitors.

Rooms
The rooms at Best Western Hotel Arctic Eden consistently receive positive feedback for their generous size, cleanliness and comfort. Many guests highlight the spaciousness of the rooms, which are often described as large, comfortable and well-equipped. The decor also garners praise with several mentions of beautiful and stylish interiors, as well as newly refurbished and modern bathrooms equipped with amenities like jacuzzis and saunas.

Comfortable beds and good room temperature control, including warm rooms and modern heating, add to the overall pleasant experience. Despite a few mentions of rooms being somewhat old and worn, the cleanliness and maintenance are highly regarded with rooms being described as fresh, tidy and well-presented.

The family rooms are particularly noted for their generous space and additional features, making them an excellent choice for those traveling with children. While some rooms are reported to have noise issues and drafts, the general atmosphere is cozy and welcoming and the availability of electric car chargers is a thoughtful touch for modern travelers.

Overall, the Best Western Hotel Arctic Eden provides a comfortable and enjoyable stay with rooms that meet or exceed expectations in terms of size, cleanliness and amenities.

Beds
Best Western Hotel Arctic Eden is consistently praised for its comfortable and well-appointed beds, which are often described using terms such as "super comfortable," "cozy," and "lovely." Guests frequently highlight the spaciousness and width of the beds, complementing the rooms' overall comfort. Positive remarks also extend to the bedding, which is noted as good and clean. Many guests find the beds to add to the general coziness of the stay, making for a restful night's sleep.

However, opinions vary with some finding the beds either too hard or too soft. There are mentions of flat or small pillows and on occasion, beds were described as worn out or sagging. Some issues were noted with additional or extra beds being too small and negative feedback highlighted instances where the mattress slid apart or leaned to one side.

Despite these mixed reviews, the majority of visitors appreciate the comfort and quality of the beds, contributing positively to their stay experience. In summation, while there are areas that could benefit from improvement, the comfortable beds at Best Western Hotel Arctic Eden still make it a notable choice for a relaxing stay.

Cleanliness
Best Western Hotel Arctic Eden garners mixed reviews regarding its cleanliness. On the positive side, the hotel impresses with clean and well-maintained areas, perfectly clean rooms, spotless interiors and clean bathrooms. Guests often commend the hotel's hygiene standards, noting the rooms are consistently clean and comfortable with clean bedding and well-kept common areas. The cleanliness of the renovated rooms, shower facilities and the pool area is also highlighted as exemplary.

However, there are some concerns raised by guests. Issues include poorly cleaned rooms, insufficient daily cleaning and specific complaints about dusty rooms, dirty floors and window sills and an unpleasant smell in some bathrooms. Some amenities, such as the jacuzzi and certain common areas, were also noted as not being thoroughly cleaned. Despite these drawbacks, the majority of the comments reflect a strong emphasis on cleanliness and good hygiene, making Best Western Hotel Arctic Eden a generally reliable option for travelers prioritizing a clean stay.

Staff
The staff at Best Western Hotel Arctic Eden have received overwhelmingly positive feedback for their friendliness and helpfulness. Many guests appreciated the courteous and kind nature of the personnel, noting the smiling faces and welcoming atmosphere created by the team. The reception staff were often highlighted as being particularly friendly and accommodating with several mentions of efficient and professional service during check-in and check-out.

Breakfast and room service staff were also praised for their attentive and pleasant demeanor, ensuring guests had a satisfying start to their day. The hotel management, including specific mentions of individuals like Carola and Liselle, stood out for their exceptional service and willingness to assist.

However, not all experiences were uniformly positive. A few guests encountered staff members who were perceived as unwelcoming or unprofessional. Instances of slow responses and lack of engagement were noted, suggesting that some aspects of the service could benefit from improvement.

Despite occasional negative feedback, the majority of reviews emphasized the friendly, accommodating and helpful nature of the Best Western Hotel Arctic Eden staff, contributing significantly to the overall positive guest experience.

Wi-Fi
The WiFi at Best Western Hotel Arctic Eden has received mixed reviews from guests. Many have mentioned the convenience of having WiFi included and praised it as being good and functional in their rooms. However, there are considerable concerns about poor WiFi coverage and slow speeds, particularly in common areas and the breakfast room, where some guests reported no connectivity at all. While the hotel offers good amenities, the inconsistency of the internet service may affect those who require reliable WiFi during their stay.

Gym
The gym at Best Western Hotel Arctic Eden receives high praise from guests, consistently described as fantastic, well-equipped and friendly. Visitors appreciate the extensive range of fitness machines and the cleanliness of the facility, which is regarded as large and spacious. The fitness area is praised for having a variety of equipment, making it a suitable space for diverse workout routines. Guests also highlight the availability of additional amenities like the sauna, enhancing the overall experience.

However, some guests note that the gym is located in the basement, which can feel somewhat claustrophobic due to the lack of windows. Despite this, the gym remains a valued feature of the hotel, appreciated for its size and the comprehensive nature of its fitness offerings.

Pool
The Best Western Hotel Arctic Eden offers guests access to both indoor and outdoor swimming pools as well as a sauna. Many guests have commented positively on the pool, describing it as nice, enjoyable and clean. The sauna is frequently mentioned as a great addition, enhancing the overall experience of using the pool facilities.

Despite these positive aspects, there are consistent comments about the pool being too cold or not heated, which has deterred some guests from fully enjoying it. Instances of the pool being closed for maintenance were also noted, affecting the overall guest satisfaction. However, the cleanliness and upkeep of the pool are generally appreciated and the availability of a gym alongside the pool area is seen as a notable convenience.

In summary, while the pool area at Best Western Hotel Arctic Eden has many attractive features and additional amenities, the cold temperature of the pool has been a recurring drawback for several guests.

Parking
Travelers to the Best Western Hotel Arctic Eden will find ample conveniences when it comes to parking their vehicles. The hotel offers good parking availability with a large, spacious parking lot that is free of charge. Guests will appreciate the central parking options, making it convenient to park just outside and have easy access to the hotel. For those driving electric cars, there are 9 charging points available, adding to the practicality of the parking facilities.

However, it's worth noting that on weekends, the parking area might become a hangout spot for local youngsters and ongoing construction work could make walking a bit challenging. Despite these minor inconveniences, the abundance of free parking options and the easy access make it a hassle-free experience overall. Some guests did mention that the parking lot can get overcrowded and space might be limited at times, so arriving early could be beneficial. The condition of the parking lot itself was also highlighted as an area that could use some improvement.

EV charging stations
Best Western Hotel Arctic Eden offers a robust setup for electric vehicle owners, featuring nine electric car charging points conveniently located in a good parking lot. Guests generally commend the availability of electric car chargers, making it a favorable choice for those traveling with EVs.

The hotel staff receive mixed feedback. Positive mentions highlight the friendly and kind demeanor of staff members with appreciation for the manager and specific mention of Liselle. However, there are criticisms regarding the reception staff, who are described at times as unhelpful and unfriendly. Despite this, the presence of ample EV charging points stands out as a significant advantage for the hotel.

Family
The Best Western Hotel Arctic Eden is a commendable choice for families, offering a range of amenities and activities that cater to both children and adults. The hotel boasts a good selection of family rooms, designed to be practical and comfortable for groups of four to five people. Guests frequently mention the convenience of these rooms, which are well-suited for two adults and two kids and even families with two teenagers find the accommodations suitable.

One of the highlights for children at the hotel is the availability of sleds and small trampolines. The kids particularly enjoy the pool, which is a popular activity that receives a lot of positive feedback for keeping them entertained. Additionally, the family service provided by the hotel is exceptional with staff being particularly friendly and helpful towards families.

Dining options are also family-friendly with a nice pizza restaurant that is a favorite among the guests. Moreover, the hotel offers free travel amenities for children, further adding to its appeal as a great spot for family vacations.

Guests also appreciate the unique opportunity to watch the Northern Lights, which adds an extra layer of excitement to the stay. Overall, the Best Western Hotel Arctic Eden is highly recommended as a kid-friendly and family-oriented hotel that ensures a comfortable and enjoyable experience for all.

3 Star
Best Western Hotel Arctic Eden is a pleasant three-star hotel that has generated mixed reviews regarding its facilities and services. Guests found the hotel to be clean and appreciated the lovely beds, making it a comfortable stay for travelers. The hotel is described as functional with good WiFi and easy room arrangements, which adds to the practicality of the accommodation.

However, there are concerns raised about the price-quality ratio with some guests pointing out that the hotel felt expensive considering the quality provided. It's noted that the pricing is competitive in comparison to other options in the area, yet it remains a bit pricey for the standard offered.

Rooms are generally clean, though some guests reported them being uncomfortably hot and lacking the ability to open windows, which detracted from the overall experience. Despite these issues, the hotel manages to uphold its three-star rating, offering basic and practical accommodations that suit the needs of many travelers.

In summary, Best Western Hotel Arctic Eden delivers on its promise as a three-star hotel, providing a functional and clean environment, albeit at a somewhat debatable price point.

Business
Best Western Hotel Arctic Eden stands out as a practical and efficient option for business travelers. The hotel offers spacious business rooms and well-equipped conference rooms, which are conducive to conducting discrete business meetings. It features good Wi-Fi connectivity, an important criterion for many business activities, alongside easy meal options to accommodate busy schedules.

The rooms themselves are noted for being quiet and cozy, providing a restful environment after a day of work. Additional amenities tailored for business needs include refrigerators, accessible Wi-Fi, coffee facilities and complimentary bottled water, among other expected conveniences.

A large wellness area and a very large gym are also available, offering opportunities for relaxation and fitness. While there's a minor note about the cheese quality, overall the facilities and services align well with the demands of business travelers.

Given the location up north and the challenges brought on by 1.4 years of Covid, the hotel has managed to maintain its business-friendly services effectively. Beyond its business facilities, the presence of a nearby grocery store adds a touch of convenience for longer stays.

Accessible
Best Western Hotel Arctic Eden boasts a central location with very good parking facilities, making it convenient for visitors. While the hotel is accessible by the parking lot and from a parallel street, it may not be suitable for wheelchair users and does not offer easy access overall. The gym, located in the basement, is noted for being very accessible, ensuring guests can maintain their fitness routines. Although there are limitations such as the absence of a five-person family room and some areas being offside, the hotel generally felt accessible to most guests.

Indoor Pool
Best Western Hotel Arctic Eden offers an indoor pool that numerous guests found beautiful and well-maintained, contributing to the overall pleasant indoor environment. The pool area was described as cozy and relaxing with some enjoying the added amenities such as a sauna, contributing to what many called an amazing wellness area. While some guests noted that the temperature of the pool could be warmer, others appreciated its cleanliness and the fact that it was generally warm and open. The pool was a hit with families with kids particularly enjoying their time there. Overall, the indoor pool was a positive aspect of guests' stays, adding to the hotel's appeal.


Yes, Best Western Hotel Arctic Eden has pool(s) that belong to one or more of the following categories: Indoor Pool.

No, a spa isn't available at Best Western Hotel Arctic Eden.

No, Best Western Hotel Arctic Eden doesn't allow dogs.

Yes, parking facilities are available at Best Western Hotel Arctic Eden.

Yes, Best Western Hotel Arctic Eden has a gym.

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