Hilton Knoxville
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Summary of reviewsHilton Knoxville boasts a prime location that makes it an ideal base for visitors exploring downtown Knoxville, the University of Tennessee and notable landmarks like the Tennessee Theater and Market Square. Its convenience to numerous dining, shopping and entertainment spots, along with an on-site Starbucks, makes it particularly appealing.
Guests generally appreciate the breakfast, citing good quality food and beautiful views from the restaurant. Although some found the breakfast pricey and occasionally faced issues with availability, the convenience of the Starbucks in the lobby was a plus.
Rooms at the hotel are consistently praised for their comfort and cleanliness with many reviewers noting the super comfortable beds and well-maintained spaces. However, some guests pointed out that the rooms are a bit small and could benefit from updates, such as modernizing the décor and fixing noisy air conditioning units.
Cleanliness across the hotel receives high marks with both rooms and common areas frequently described as immaculate. The hotel staff is lauded for their friendliness and accommodating nature, particularly the front desk team, which significantly enhances the guest experience.
Parking presents a notable drawback at Hilton Knoxville. The lack of on-site parking means guests must use a leased parking deck with additional fees for self-parking and valet services. Valet parking, despite being efficient, is also costly and the process of accessing the parking deck can be cumbersome, detracting from the otherwise positive stay.
In summary, Hilton Knoxville excels in its location, cleanliness and the comfort of its beds, complemented by a friendly and helpful staff. However, some minor issues with room updates and parking logistics may slightly mar the guest experience.
Categories
Guests generally appreciate the breakfast, citing good quality food and beautiful views from the restaurant. Although some found the breakfast pricey and occasionally faced issues with availability, the convenience of the Starbucks in the lobby was a plus.
Rooms at the hotel are consistently praised for their comfort and cleanliness with many reviewers noting the super comfortable beds and well-maintained spaces. However, some guests pointed out that the rooms are a bit small and could benefit from updates, such as modernizing the décor and fixing noisy air conditioning units.
Cleanliness across the hotel receives high marks with both rooms and common areas frequently described as immaculate. The hotel staff is lauded for their friendliness and accommodating nature, particularly the front desk team, which significantly enhances the guest experience.
Parking presents a notable drawback at Hilton Knoxville. The lack of on-site parking means guests must use a leased parking deck with additional fees for self-parking and valet services. Valet parking, despite being efficient, is also costly and the process of accessing the parking deck can be cumbersome, detracting from the otherwise positive stay.
In summary, Hilton Knoxville excels in its location, cleanliness and the comfort of its beds, complemented by a friendly and helpful staff. However, some minor issues with room updates and parking logistics may slightly mar the guest experience.
Luxury Hotel
Hotel Taking Steps Towards Sustainability
Family Friendly Hotel
Dog Friendly Hotel
Hotel near Nightlife Spots
Hotel with Swimming Pool
Rooftop Pool Outdoor Pool
Hotel with Free Wi-Fi
Business Hotel
Hotel with Parking
Accessible Hotel
Hotel with Gym
4-Star Hotel
Hotel with Outdoor Pool
Hotel with Rooftop Pool
Guest Reviews
Hilton Knoxville boasts an enviable location that is frequently praised by its guests. The hotel's proximity to the University of Tennessee and downtown Knoxville makes it a popular choice for convenience. Visitors appreciate its accessibility to key city landmarks like Tennessee Theater and Market Square. Additionally, being within walking distance to numerous restaurants, bars and shopping venues enhances the overall experience for guests.
The presence of a Starbucks on-site is an added perk for many, alongside comfortable beds, friendly staff and clean accommodations. Guests enjoy stunning views and find the hotel's central position ideal for exploring downtown attractions and the Convention Center. Overall, the Hilton Knoxville's location is consistently cited as one of its best features, contributing to repeat visits and positive stays.
Guests at Hilton Knoxville generally appreciated the breakfast experience, noting that the food was good and the view from the restaurant was beautiful. The breakfast was described as nice and quickly prepared with an amazing taste highlighted by some. However, there were occasional concerns about the limited availability of breakfast with the restaurant sometimes not serving breakfast or opening late.
The presence of a Starbucks in the lobby received positive remarks, offering a convenient alternative for a quick breakfast option. Although the restaurant's breakfast was considered pricey by some, the quality of the room and the overall cleanliness of the property contributed to a pleasant stay. There were minor complaints about the friendliness of the restaurant staff during breakfast, but the positive aspects of the location and services generally stood out.
Hilton Knoxville offers mixed experiences when it comes to their rooms with a number of elements standing out favorably. Guests frequently commend the comfort of the beds, making for a restful night's sleep. Cleanliness is another positive recurring theme; reviewers consistently note that rooms are well-maintained and tidy. The hotel's location is highly convenient with Market Square nearby and handy amenities such as an on-site restaurant and Starbucks.
Despite these positives, there are a few critiques worth mentioning. Some guests felt the rooms were showing signs of age with outdated decor and aging air conditioning units that can be noisy. Space is also a concern, as several reviews pointed out the small size of the rooms and bathrooms. Additionally, some guests reported issues like musky smells or wet spots on the floor, which detracted from their stay.
Overall, while the rooms at Hilton Knoxville are comfortable and clean, they could benefit from some updates and attention to detail to elevate the overall guest experience.
Guests at the Hilton Knoxville frequently commend the comfort of the beds. Numerous reviews highlight that the beds are very comfortable and clean with some describing them as huge, super comfortable and luxuriously comfortable. Many appreciated the king-size beds and big, nice pillows, labeling their experience as wonderful. Cleanliness and comfort were consistent positive points among reviews.
However, feedback wasn't universally positive. Some guests found the mattresses to be worn out, sagging in the middle or full of springs, making their sleeping experience uncomfortable. The supportive quality of the pillows also received mixed feedback with some describing them as not very supportive. Despite these occasional drawbacks, many visitors still found the overall experience to be enjoyable and were pleased with the central location and helpful, friendly staff.
Hilton Knoxville has garnered plenty of praise from guests for its exceptional cleanliness and comfort. Visitors have consistently noted that both the rooms and common areas were impeccably clean with descriptions such as "super clean" and "extra clean and organized" frequently appearing in reviews. Guests also found the beds to be notably comfortable, contributing to the overall positive experience.
The hotel staff received commendations for being outstanding, incredibly accommodating and friendly. The property itself was deemed very comfortable and convenient, situated in a favorable location for those exploring Market Square or attending events such as graduation weekend at the University of Tennessee.
While a few minor issues were mentioned, such as a small bathroom and an inoperative ice machine, the overall sentiment remained highly positive. Guests highlighted the hotel's beautiful decorations and multiple amenities. The service was deemed exceptional with many reviewers expressing their intent to return, attracted by the clean, quiet and conveniently located facilities.
At the Hilton Knoxville, the staff consistently receives praise for their friendly and helpful demeanor. Many guests describe the staff as super friendly, welcoming and kind. The front desk team, in particular, stands out for being courteous, accommodating and efficient, often going above and beyond to assist guests with their needs. While some guests noted that the front desk staff could occasionally seem distracted, the general consensus is that the majority of the team is both competent and attentive.
Guests frequently highlight the staff's ability to make their stay pleasant with mentions of the staff providing excellent service and having answers to all questions. The valet team and other employees are also noted for their helpful and friendly attitudes. Overall, the positive experiences with the Hilton Knoxville staff contribute significantly to the hotel's reputation as a hospitable and comfortable place to stay.
Hilton Knoxville offers a comfortable stay with multiple amenities and a friendly staff, but parking seems to be a recurring concern for guests. The hotel does not have on-site parking, requiring guests to use a leased parking deck. This arrangement involves additional fees with charges for self-parking and valet services. Valet parking is efficient but still incurs an extra cost, prompting some guests to feel that they are being nicked and dimed. The price for parking is frequently described as expensive, making it a significant point of contention.
Guests recommend opt for valet parking despite its cost for better convenience, as accessing the garage without valet can be cumbersome. The parking lot is quite a walk from the hotel and has no direct access, complicating matters further. The process of notifying the front desk each time a guest leaves or returns adds to the parking frustration. Moreover, reminders not to leave valuables in cars highlight potential security concerns.
Overall, while the hotel excels in areas such as breakfast quality and staff professionalism, the parking experience detracts from the otherwise positive stay.
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Location
The presence of a Starbucks on-site is an added perk for many, alongside comfortable beds, friendly staff and clean accommodations. Guests enjoy stunning views and find the hotel's central position ideal for exploring downtown attractions and the Convention Center. Overall, the Hilton Knoxville's location is consistently cited as one of its best features, contributing to repeat visits and positive stays.
Breakfast
The presence of a Starbucks in the lobby received positive remarks, offering a convenient alternative for a quick breakfast option. Although the restaurant's breakfast was considered pricey by some, the quality of the room and the overall cleanliness of the property contributed to a pleasant stay. There were minor complaints about the friendliness of the restaurant staff during breakfast, but the positive aspects of the location and services generally stood out.
Rooms
Despite these positives, there are a few critiques worth mentioning. Some guests felt the rooms were showing signs of age with outdated decor and aging air conditioning units that can be noisy. Space is also a concern, as several reviews pointed out the small size of the rooms and bathrooms. Additionally, some guests reported issues like musky smells or wet spots on the floor, which detracted from their stay.
Overall, while the rooms at Hilton Knoxville are comfortable and clean, they could benefit from some updates and attention to detail to elevate the overall guest experience.
Beds
However, feedback wasn't universally positive. Some guests found the mattresses to be worn out, sagging in the middle or full of springs, making their sleeping experience uncomfortable. The supportive quality of the pillows also received mixed feedback with some describing them as not very supportive. Despite these occasional drawbacks, many visitors still found the overall experience to be enjoyable and were pleased with the central location and helpful, friendly staff.
Cleanliness
The hotel staff received commendations for being outstanding, incredibly accommodating and friendly. The property itself was deemed very comfortable and convenient, situated in a favorable location for those exploring Market Square or attending events such as graduation weekend at the University of Tennessee.
While a few minor issues were mentioned, such as a small bathroom and an inoperative ice machine, the overall sentiment remained highly positive. Guests highlighted the hotel's beautiful decorations and multiple amenities. The service was deemed exceptional with many reviewers expressing their intent to return, attracted by the clean, quiet and conveniently located facilities.
Staff
Guests frequently highlight the staff's ability to make their stay pleasant with mentions of the staff providing excellent service and having answers to all questions. The valet team and other employees are also noted for their helpful and friendly attitudes. Overall, the positive experiences with the Hilton Knoxville staff contribute significantly to the hotel's reputation as a hospitable and comfortable place to stay.
Parking
Guests recommend opt for valet parking despite its cost for better convenience, as accessing the garage without valet can be cumbersome. The parking lot is quite a walk from the hotel and has no direct access, complicating matters further. The process of notifying the front desk each time a guest leaves or returns adds to the parking frustration. Moreover, reminders not to leave valuables in cars highlight potential security concerns.
Overall, while the hotel excels in areas such as breakfast quality and staff professionalism, the parking experience detracts from the otherwise positive stay.
Yes, Hilton Knoxville has pool(s) that belong to one or more of the following categories: Rooftop Pool, Outdoor Pool.
No, a spa isn't available at Hilton Knoxville.
Yes, Hilton Knoxville welcomes dogs.
Yes, parking facilities are available at Hilton Knoxville.
Yes, Hilton Knoxville has a gym.
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