Hilton Garden Inn Bali Ngurah Rai Airport

Kuta , , Jalan Airport Ngurah Rai No. 7 (Show on Map)
7.6
Good


Please select your travel dates to see rates and availability
Check In
Check Out
1 room2 guests 1 room, 2 guests
Info
Summary of reviewsThe Hilton Garden Inn Bali Ngurah Rai Airport holds an overwhelmingly positive reputation, particularly for its strategic location near the airport. Its proximity to both the international and domestic terminals makes it an ideal choice for travelers needing quick transfers or overnight stays. The hotel leverages this advantage, offering a peaceful environment undisturbed by airport noise while also being close to Kuta market and beach for added leisure.

Guests often commend the breakfast offerings, highlighting the variety and quality of the food, from Western to local delights like Balinese spicy fried rice. The breakfast area, typically overlooking the pool, adds an attractive element to the dining experience. Even though there are some occasional criticisms regarding limited vegetarian options and inconsistent quality, the breakfast experience overall receives strong commendations.

Dinner at the hotel’s restaurant garners mixed reviews. While praised for dishes like pan-fried calamari and the convenience of its location, there are notable critiques concerning limited vegetarian options, high prices and lack of late-night dining services. The overall dining experience would be greatly improved with a more varied menu and extended service hours.

Rooms at the hotel are generally appreciated for their spaciousness, comfortable beds and cleanliness. Positive comments focus on clean bathrooms and effective air conditioning and noise-proofing. However, complaints about dated interiors, musty smells and occasional issues with linens suggest a need for more consistent housekeeping and maintenance.

Cleanliness within the hotel is mostly praised, particularly in rooms and common areas. Yet, hallways and carpets are often cited as problem areas, described as outdated and sometimes dirty. Despite these shortcomings, the overall clean and modern amenities make the hotel a favorable choice for transit passengers.

Staff at the Hilton Garden Inn Bali Ngurah Rai Airport is frequently highlighted as a standout feature. Guests often find the hotel staff to be exceptionally friendly, professional and accommodating, contributing significantly to a positive guest experience.

The WiFi service receives mixed feedback; while some guests praise its efficiency, others report issues with connectivity, indicating room for improvement in this area. The gym and pool facilities are well-received with the pool, in particular, noted for its beauty, cleanliness and spaciousness.

Parking facilities are convenient with free parking adding to the hotel's appeal. For families, the hotel offers a family-friendly environment and amenities that enhance their stay, making it a favored option for those traveling with children.

In essence, the Hilton Garden Inn Bali Ngurah Rai Airport is recognized for its key location, comfortable and clean rooms, excellent staff service and good amenities, making it a practical and enjoyable choice for travelers, especially those in transit. With some improvements in dining options, WiFi and overall maintenance, the guest experience could be elevated even further.
Show more
Categories
Hotel Taking Steps Towards Sustainability

Hotel for Honeymoon

Hotel with Spa

Family Friendly Hotel

Hotel with Swimming Pool

  Children's Pool    Outdoor Pool  


Hotel with Parking

Accessible Hotel

Hotel with Gym
Cost for using the gym: Free for guests
Gym opening hours: 24 hours
Do you organise fitness classes? No
Show more...

3-Star Hotel

Hotel with Outdoor Pool

Hotel with Children's Pool

Room Types
King Room Offering 30 sqm of living space, this double room is air-conditioned and features coffee/tea making facilities. Bottled water are provided daily. En suite bathroom comes with bath or shower, slippers, and free toiletries. There is a flat-screen TV with satellite channels. Guests enjoy garden view.

One-Bedroom King Suite Offering 46 sqm of living space, this suite is air-conditioned and features coffee/tea making facilities. Bottled water are provided daily. En suite bathroom comes with bath or shower, slippers, and free toiletries. There is a flat-screen TV with satellite channels.

King Room with Pool View Offering 30 sqm of living space, this room is air-conditioned and features coffee/tea making facilities. Bottled water are provided daily. En suite bathroom comes with bath or shower, slippers, and free toiletries. There is a flat-screen TV with satellite channels. Guests enjoy pool view.

Premium Twin Room with Pool View Offering 30 sqm of living space, this room is air-conditioned and features coffee/tea making facilities. Bottled water are provided daily. En suite bathroom comes with bath or shower, slippers, and free toiletries. There is a flat-screen TV with satellite channels. Guests enjoy pool view.

Twin Room Offering 30 sqm of living space, this room is air-conditioned and features coffee/tea making facilities. Bottled water are provided daily. En suite bathroom comes with bath or shower, slippers, and free toiletries. There is a flat-screen TV with satellite channels. Guests enjoy garden view.

Family Room Offering 48 sqm of living space, this family room is air-conditioned and features coffee/tea making facilities. Bottled water are provided daily. En suite bathroom comes with bath or shower, slippers, and free toiletries. There is a flat-screen TV with satellite channels.

Guest Reviews
7.6
Good
Location
The Hilton Garden Inn Bali Ngurah Rai Airport is exceptionally well-regarded for its prime location. Situated in close proximity to the airport, it offers an incredibly convenient option for travelers, making it ideal for quick transfers, late-night arrivals, early departures or overnight stays between flights. Many guests appreciate the hotel's strategic position, noting it's often just a short taxi ride or even a manageable walk to the terminal.

The hotel’s accessibility is a significant highlight for those looking to rest after weary journeys. Reviews frequently mention it being perfect for a night’s stay due to its closeness to both the international and domestic terminals. The location is also described as quiet despite its nearness to the airport, ensuring a peaceful stay free from the usual airport noise.

Additionally, it is mentioned that the hotel is close to Kuta market and beach, adding a touch of leisure for those who wish to explore nearby attractions without straying far from the airport.

The Hilton Garden Inn Bali Ngurah Rai Airport stands out as a practical and value-for-money choice for anyone needing to stay near the airport with the added benefits of comfort, cleanliness and friendly service enhancing the overall guest experience.

Breakfast
The breakfast experience at Hilton Garden Inn Bali Ngurah Rai Airport is predominantly positive with many guests praising the variety and quality of the food offered. Compliments rolled in for the delicious and extensive breakfast buffet, which includes a generous selection of both Western and local foods, fresh fruits and dairy products. The breakfast area itself is noted to be attractive, often overlooking the pool, enhancing the dining experience.

The hotel’s breakfast offerings are described as superb, fantastic and amazing multiple times with a long list of reviewers highlighting the wide range of options available each morning. Guests appreciated the thoughtful inclusion of items like Balinese spicy fried rice and the well-made omelets by the chef. The friendly and helpful breakfast staff also received commendations.

However, there are some negative aspects noted by a minority of guests. Criticisms include a lack of vegetarian options and occasional inconsistencies in quality and variety. A few reviews mentioned limited choices and issues like items running out quickly and delayed replenishment. There were also mentions of the breakfast not meeting expected standards with comments describing it as average or even poor. Despite these occasional downsides, the overall impression remains highly favorable, suggesting that the breakfast service generally enhances the guest experience at the hotel.

Dinner
The Hilton Garden Inn Bali Ngurah Rai Airport boasts a convenient restaurant with close proximity to the airport, making it ideal for travelers. The restaurant's food is generally praised with favorites such as pan-fried calamari receiving high marks. The dinner experience is often described as very good and sometimes fantastic with a good selection of drinks accompanying meals.

However, there are notable limitations. Vegetarian options are scarce and the menu overall is quite limited. Guests regularly comment on the high prices and some feel that the food and service do not justify the cost. Additionally, there are complaints about the lack of room service after 10:30 PM and the restaurant closing early, making late-night dining challenging. Dinner is sometimes unavailable with understaffing leading to long wait times.

Despite the varied reviews, the breakfast generally receives positive feedback, though it is described as basic. The quality of food can range from delicious to merely average, depending on the dish. The restaurant also lacks a bar service after certain hours, adding to the limited late-night options. The dining experience could be enhanced with a broader and more varied menu, particularly catering to vegetarians and those seeking room service.

Rooms
The rooms at Hilton Garden Inn Bali Ngurah Rai Airport are generally praised for their spaciousness and comfort. Many guests appreciated the cleanliness, comfortable beds and well-maintained environments. Facilities such as clean bathrooms and necessary room amenities were highlighted positively. The air conditioning and noise-proofing in the rooms were often noted as effective and appreciated features by guests. Additionally, the pool and pleasant room design contribute to a favorable experience for visitors.

However, there are recurring mentions of dated interiors and a musty smell in some rooms. Several reviews point out issues including dampness, insects and cleanliness, indicating a need for more thorough housekeeping and maintenance. Some guests found the linens and towels to be unsatisfactory and others noted that the minibar was often empty and that the rooms lacked modernity. Despite these drawbacks, the spacious and comfortable aspects of the rooms were frequently acknowledged, making it a suitable choice for short stays and transit periods.

Although certain facilities and aspects may not meet typical Hilton standards, the overall sentiment suggests that with some improvements in cleanliness and maintenance, the Hilton Garden Inn Bali Ngurah Rai Airport could offer a more consistent and pleasant stay for its guests.

Beds
The beds at Hilton Garden Inn Bali Ngurah Rai Airport receive a mixed bag of feedback from guests. On the upside, a significant number of guests found the beds to be comfortable with some describing them as super comfy, very comfortable and even fantastic. Many appreciated the availability of extra beds and king-size options. Bedding quality also received positive mentions with notes on clean and soft linens contributing to a good night's sleep.

However, some guests had contrary experiences, finding the beds hard or uncomfortable. The occasional report of dirty, worn-out or torn linens detracts from the overall positive reception. Comfort levels varied with some mattresses described as hard and pillows not very full. Despite these issues, for many, the beds still managed to provide a satisfactory and restful experience.

Cleanliness
When it comes to cleanliness at the Hilton Garden Inn Bali Ngurah Rai Airport, guest reviews present a mixed bag. The rooms themselves are generally praised for their cleanliness with many guests highlighting their spotlessly clean and comfortable environments. The overall cleanliness of the hotel, including common areas, bathrooms and linens, often receives commendations with some even stating that everything was clean and beautiful.

However, there are notable areas needing improvement. The hallways and carpets seem to be a consistent problem, frequently described as outdated, dirty and grimy. The presence of musty smells, damp stains and mould in some rooms detract from an otherwise pleasant stay. Additionally, some guests reported issues with stained towels and bedding, which raises a need for better housekeeping standards.

Despite these drawbacks, the hotel’s proximity to the airport and its clean, modern facilities make it a convenient choice for travelers, provided one can overlook some inconsistencies in upkeep, particularly in the hallways and communal areas. The pool is often noted as clean and enjoyable, making it a plus for both relaxation and family fun. Housekeeping generally receives positive remarks, but there is room for improvement to elevate the overall guest experience.

Staff
The Hilton Garden Inn Bali Ngurah Rai Airport is frequently commended for its exceptionally welcoming and professional staff. Guests consistently highlight the friendliness and helpfulness of the hotel's employees, particularly those at the reception. The remarkable attentiveness and accommodating nature of the staff are noted across various reviews with many guests describing them as very friendly, polite and efficient.

Several reviews specifically praise the staff for their warm demeanor, their ability to handle requests promptly and their professional service. The front desk and reception team are often mentioned for their courteousness and readiness to assist, creating a pleasant check-in and stay experience. Although some reviews point out instances of slow service or unhelpfulness, these seem to be outliers in an overall positive trend.

Overall, the hotel staff at Hilton Garden Inn Bali Ngurah Rai Airport appear to elevate the guest experience with their excellent service standards, making guests feel welcomed and well-cared-for during their stay.

Wi-Fi
The WiFi experience at Hilton Garden Inn Bali Ngurah Rai Airport presents a mixed bag of reviews. On the positive side, some guests found the WiFi quite satisfactory, noting that it supported activities such as zoom calls without issues and allowed heavy usage. Certain reviewers appreciated good speed and the provision of individual routers in rooms, as well as internet access by the pool and in the lobby, was another highlight.

However, a significant number of guests encountered issues with the connection, describing it as slow, spotty or frequently dropping out. Some reported having no WiFi access in their rooms or throughout the hotel. Poor WiFi connectivity seemed to be a common theme with several mentions of the connection being unreliable or very low speed. There were also specific instances where guests didn't receive a WiFi code, further complicating access.

In summary, while there are instances of reliable and fast WiFi, the overall consistency and quality of internet connectivity at the hotel appear to require improvements.

Gym
The gym at Hilton Garden Inn Bali Ngurah Rai Airport is generally well-received by guests, who describe it as big, well-equipped and spacious. The fitness facilities are adequate, offering air conditioning and a comfortable atmosphere, although there have been occasional mentions about the air conditioning not being sufficient. The gym is integrated well with the hotel amenities, including a large pool and evening meals, making it a convenient option for travelers. Some guests noted minor issues such as thick layers of dust and the absence of hot water. Despite these shortcomings, the gym is often described as good, decent and not crowded, making it a favorable choice for fitness enthusiasts staying at the hotel.

Pool
The pool at the Hilton Garden Inn Bali Ngurah Rai Airport consistently impresses guests with its beauty and spaciousness. Described as beautiful, large and superb, it creates a delightful atmosphere for relaxation. Many guests highlight its cleanliness and well-maintained condition, adding to the overall appeal. The pool area is often referred to as very nice, fantastic and pleasant, making it an excellent spot for both swimming and lounging.

Despite a few mentions of maintenance issues, the pool's positive attributes overwhelmingly stand out. Its large size accommodates different activities, including a separate children's pool and areas for both warm and cold water dips, which are particularly appreciated. The ambiance around the pool, enhanced by lovely shaded spots and beautiful surroundings, is often complimented. Guests also enjoy the convenient access to poolside amenities like afternoon tea and good food.

For travelers seeking a relaxing and enjoyable pool experience, the Hilton Garden Inn Bali Ngurah Rai Airport's outdoor pool area stands out as a top feature, drawing praise for its inviting, clean and spacious environment.

Parking
The Hilton Garden Inn Bali Ngurah Rai Airport offers convenient parking facilities, which include a parking lot and a parking garage. Guests have often found the parking area satisfactory with no significant parking issues reported. Free parking is a notable advantage, making it easier for travelers who drive. Additionally, the hotel's proximity to the airport enhances its appeal for those catching early flights. Although there is no free airport shuttle and occasional issues with wifi, the availability of free parking remains a strong point for guests staying at this location.

Family
The Hilton Garden Inn Bali Ngurah Rai Airport offers a superb and family-friendly environment for those traveling with kids. The hotel is repeatedly noted for its great amenities tailored specifically for families, ensuring a comfortable stay for everyone. Guests frequently highlight the family-oriented atmosphere and excellent service that cater to both short stays and long flights.

Families who stayed at the hotel appreciated the convenience of adjoining rooms with connecting doors, making it easier to manage larger groups. The afternoon tea sessions and well-organized family areas provide wonderful opportunities for family bonding. Many reviewers emphasize the peaceful and enjoyable time their families had during their stay.

The hotel’s vicinity to local attractions and seafood cafes adds to its appeal, making it an ideal choice for family vacations. Overall, the Hilton Garden Inn Bali Ngurah Rai Airport stands out as a great option for families looking for a welcoming and accommodating place to stay.

4 Star
Hilton Garden Inn Bali Ngurah Rai Airport offers a solid four-star experience with a mix of reviews from guests. The hotel's high-level service and excellent facilities align with the expectations of a four-star establishment. Many guests noted the competitive pricing, which makes it a good value for money. The convenient proximity to the airport is a significant benefit, particularly for business travelers and the property itself is well-maintained.

However, some areas need attention, such as cleanliness in specific public spaces and upkeep of unused furniture areas. Despite the hotel's luxury classification, several reviews pointed out inconsistencies in services and an overall aged feel to the property. A few guests expressed that the rooms and services could be improved for a four-star rating, highlighting that the staff's effort appeared minimal at times.

Breakfast offerings received positive mentions, although there were indications of cost-cutting, possibly due to the impact of the pandemic. Overall, while the hotel delivers on many fronts typical of a four-star rating, there is room for improvement, especially to meet the high expectations of all travelers.

Business
The Hilton Garden Inn Bali Ngurah Rai Airport is highly regarded by business travelers for its convenience and suitability for work-related stays. Located close to the airport, it serves perfectly for quick overnight stopovers and flight transfers. Business travelers commend the hotel's accessibility with efficient check-in and check-out processes and a business-friendly environment. Comfortable business rooms, equipped with practical amenities such as fast WiFi and personal routers, make it an excellent option for working efficiently. The presence of business conference halls and office chairs adds to the convenience for those needing to catch up on work. Despite the menu not meeting some business travelers' preferences, the hotel remains a top choice for its conducive environment and accessibility, making it ideal for anyone on a business trip or in need of a comfortable transit hotel.

Accessible
Hilton Garden Inn Bali Ngurah Rai Airport is noted for its accessibility features, making it a practical and convenient choice for guests with disabilities. The hotel is easily accessible from the airport and provides good wheelchair access, including accessible rooms and lifts. The surrounding area and the hotel's location further enhance its suitability for differently-abled guests. Despite these favorable aspects, some guests mentioned a lack of certain accessible features and there was at least one report of difficulty in accommodating wheelchair users. Overall, the hotel's strengths in cleanliness and accessibility make it a commendable option for those seeking easy access and comfort near the airport.

Children's Pool
The Hilton Garden Inn Bali Ngurah Rai Airport features a pristine and spacious children's pool that guests consistently praise. The area is specifically designed with children in mind, making it a superb spot for young ones to enjoy. Parents frequently note how enjoyable the pool is for their kids, highlighting the clean and well-maintained facilities. It's evident that the children's pool provides a delightful experience, offering a great place for families traveling with children. The availability of such a dedicated space ensures it is perfect for kids, enhancing their overall stay at the hotel.

Outdoor Pool
The Hilton Garden Inn Bali Ngurah Rai Airport boasts an impressive outdoor pool that has garnered much praise from guests for its sheer size and pleasant environment. The pool is described consistently as large, clean and lovely, offering an excellent space for relaxation and recreation. With its great lighting and access, the pool becomes even more inviting, especially when it remains open late until 10:00 PM, providing guests ample opportunity for both day and night swims.

Families will find the swimming pool particularly enjoyable for kids, allowing for a delightful stay for all age groups. The pool is not only large but also maintains an exceptional water quality, consistently described as excellent, further enhancing the swimming experience.

Guests appreciate the superb facilities surrounding the pool area, including nice outdoor spaces and patios that contribute to an overall fantastic ambiance. For those seeking sun and leisure, the pool area is perfect for sunbathing and unwinding after a day of exploring Bali. In summary, the outdoor pool at Hilton Garden Inn Bali Ngurah Rai Airport delivers a high standard of enjoyment and relaxation, making it a noteworthy feature of the hotel.

Honeymoon
The Hilton Garden Inn Bali Ngurah Rai Airport boasts a variety of facilities and amenities that cater to honeymooners, ensuring a delightful experience. The hotel offers an enticing honeymoon package and features a dedicated Honeymoon Suite designed for romantic getaways. Guests can enjoy the fitness facilities, including the Honeymoon Gym and savor delicious meals at the great restaurant on-site, making dining a pleasant experience.

The courteous staff are attentive and welcoming to couples, creating an ideal honeymoon setup. Complimentary breakfast is an appreciated gesture for honeymooners, although there were occasional issues with requests for double beds. Overall, the hotel is well-regarded as a perfect spot for honeymoon couples, providing a happy and memorable stay.

Romantic
At the Hilton Garden Inn Bali Ngurah Rai Airport, couples seeking a romantic retreat will find an ideal setting for a memorable stay. The hotel offers a perfect romantic setup that makes it an excellent choice for honeymoons and special anniversaries. Courteous staff warmly welcomes couples, ensuring a comfortable and relaxing experience. The ambiance is specifically designed to cater to romantic getaways, providing a large and beautiful environment for guests. Despite its close proximity to the airport, the hotel maintains a serene atmosphere, making it suitable for both short and extended stays.


Yes, Hilton Garden Inn Bali Ngurah Rai Airport has pool(s) that belong to one or more of the following categories: Children's Pool, Outdoor Pool.

Yes, a spa is available at Hilton Garden Inn Bali Ngurah Rai Airport.

No, Hilton Garden Inn Bali Ngurah Rai Airport doesn't allow dogs.

Yes, parking facilities are available at Hilton Garden Inn Bali Ngurah Rai Airport.

Yes, Hilton Garden Inn Bali Ngurah Rai Airport has a gym. For more information, read the answers to the Gym questionnaire

Location Show Map
More Options
  • Resort in Kuta

  • 8.8 Excellent

  • From $84

  • Hotel in Kuta

  • 9.2 Excellent

  • From $94

  • Hotel in Kuta

  • Hotel in Kuta

  • 8.6 Very Good

  • From $61



5,730,841

Hotels

60

Categories

49,805

Regions

209,065

Cities


×
×
Checkin
× Home About Press Categories Blog Hotel Awards Travelmyth GPT Contact Terms & Conditions Privacy Policy Cookies Policy FAQ