Lavras-21.24204500,
-44.99942800,
Praça Doutor Augusto Silva, 158 - Centro(Show on Map)
8.6
Very Good
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1 room2 guests1 room, 2 guests
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Summary of reviewsVitória Palace Hotel enjoys widespread acclaim for its central location in Lavras, blending historical charm with modern comforts in a beautifully preserved colonial mansion. Guests appreciate its proximity to main attractions, restaurants and amenities, as well as the convenience of ample parking facilities. The top-tier location is complemented by an attentive and friendly staff, contributing to a warm and welcoming atmosphere.
The breakfast at Vitória Palace Hotel is a highlight for many visitors, praised for its variety, quality and delicious options with excellent coffee earning special mention. Despite minor issues with variety and replenishment, the satisfying meal offerings and pleasant dining ambiance are consistently appreciated.
Rooms at the hotel are noted for their spaciousness, cleanliness and comfort. Many enjoy the large, well-ventilated accommodations with balconies offering pleasant views, alongside modern amenities. While there are occasional concerns regarding sound insulation, older air conditioning units and maintenance issues, the overall positive feedback underscores the inviting nature of the rooms.
Cleanliness across the hotel is frequently commended with guests highlighting spotless rooms, well-maintained facilities and clean bathrooms. Some minor issues, such as dust or missing hygiene shelves, are noted but do not detract significantly from the overall high standard of cleanliness.
Staff service is a standout feature with numerous reviews praising the friendliness, politeness and attentiveness of the team. Guests value the personalized and professional service provided, enhancing their overall experience. Specific staff members receive individual commendations, emphasizing the exceptional hospitality.
The parking facilities, though generally appreciated for their ample space and convenience, have received mixed reviews. While the ease of access and complimentary parking are seen as benefits, some guests encounter challenges with space availability, access to the parking area and concerns about the garage's cleanliness and safety.
The hotel also caters well to families, offering thoughtful amenities such as bathtubs and cribs for young children, safety screens on balconies and adherence to COVID-19 safety measures. While there are some limitations, like the restaurant closure on Sundays and the lack of a baby changing room, the overall family-friendly environment is well-received.
When it comes to beds, reviews are mixed. While many guests praise the comfortable mattresses and restful sleep, others note variability in bed quality, particularly in standard rooms where mattresses and bedding can be older and less comfortable.
In summary, Vitória Palace Hotel excels in providing a centrally located, clean and charming environment with outstanding service. Guests enjoy a satisfying breakfast and comfortable accommodations, despite some minor areas for improvement. Overall, it remains a highly recommended choice for visitors to Lavras. Show more
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Categories
Hotel for Honeymoon
Family Friendly Hotel
Dog Friendly Hotel
Hotel with Swimming Pool
Outdoor Pool
Business Hotel
Hotel with Parking
3-Star Hotel
Hotel with Outdoor Pool
Room Types
Deluxe Suite with Spa BathThis suite provides a spa bath. This suite comprises 1 living room, 1 separate bedroom and 1 bathroom with a walk-in shower and free toiletries. This air-conditioned suite comes with a dining area, a flat-screen TV with cable channels soundproof walls and a balcony. The unit offers 1 bed.
Standard Double RoomProviding free toiletries, this double room includes a private bathroom with a shower. The spacious double room provides air conditioning, a minibar, a wardrobe, as well as a flat-screen TV with cable channels.
Superior Double RoomFeaturing free toiletries, this double room includes a private bathroom with a shower. The spacious air-conditioned double room features a flat-screen TV with cable channels, a minibar, a dining area and a wardrobe. The unit has 1 bed.
Deluxe Twin RoomThe spacious twin room offers air conditioning, a minibar, as well as a private bathroom boasting a walk-in shower and a hairdryer. The unit has 2 beds.
Deluxe Quadruple RoomThe spacious quadruple room provides air conditioning, soundproof walls, a balcony with garden views as well as a private bathroom featuring a walk-in shower. The unit offers 3 beds.
Superior Triple RoomFeaturing free toiletries, this triple room includes a private bathroom with a shower. The spacious air-conditioned triple room features a flat-screen TV with cable channels, a minibar, a dining area and a wardrobe.
Standard Single RoomThe single room offers air conditioning and a minibar, as well as a private bathroom featuring a shower. This single room features a wardrobe and a TV. The unit offers 1 bed.
Deluxe Triple RoomThe spacious triple room offers air conditioning, soundproof walls, as well as a private bathroom featuring a walk-in shower and a hairdryer. This triple room features a minibar, a dining area, a flat-screen TV with cable channels and a balcony.
Deluxe Double RoomThe unit has 1 bed.
Guest Reviews
8.6
Very Good
Location
Vitória Palace Hotel stands out for its top-tier central location in Lavras, making it a popular choice for guests who value easy access to the city's main attractions. Situated in a beautiful historic building right on the main square, this hotel blends old-world charm with modern comforts. Many guests appreciate the well-preserved colonial mansion that houses the hotel, noting the excellent maintenance and cleanliness throughout the facilities.
Visitors are particularly impressed with how conveniently the hotel is positioned with many restaurants and amenities just a short walk away. The parking facilities are also a welcomed convenience for those traveling by car. Guest reviews frequently highlight the attentive and friendly staff, who contribute to a welcoming atmosphere.
The breakfast is consistently praised for its quality and variety, adding to the overall positive experience of staying here. Overall, the prime location coupled with excellent service and well-maintained facilities makes Vitória Palace Hotel a highly recommended option for anyone visiting Lavras.
Breakfast
Visitors to Vitória Palace Hotel consistently praise the breakfast for its variety and excellent quality. Described as varied and delicious, guests note that the spread includes a wide range of tasty options, contributing to a thoroughly enjoyable meal experience. The coffee in particular receives high marks for its quality.
The ambiance of the dining area adds to the positive experience and the friendly and attentive staff further enhance guest satisfaction. While there are a few mentions of the breakfast lacking variety over multiple days and occasional issues with item replenishment, these instances seem to be exceptions rather than the norm.
Overall, the breakfast at Vitória Palace Hotel stands out for its hearty and flavorful offerings, making it a highlight for many visitors. From excellent coffee to a complete and satisfying meal, the hotel ensures a great start to the day for its guests.
Rooms
At the Vitória Palace Hotel, guests consistently highlight the spaciousness and comfort of the rooms. The accommodations are described as large, well-ventilated and often come with balconies, providing a pleasant view of the pools or the square. Cleanliness is a recurring theme with rooms and bedding frequently noted as spotless. The modern amenities and comfortable furnishings, including well-sized beds and sofas, add to the overall satisfaction.
Though the rooms are spacious, their size does sometimes result in an echo and occasional issues such as defects in the sliding doors or older air conditioning units have been mentioned. Sound insulation also seems to be a minor concern for some. Despite these small drawbacks, the overwhelmingly positive feedback about the comfortable, clean and inviting nature of the rooms, along with the hotel's beautiful aesthetics and prime location, make it a good value for visitors.
Beds
Vitória Palace Hotel offers a mixed experience when it comes to bed comfort. Many guests highlight the hotel's great mattresses and extremely comfortable beds, describing them as wonderful and very comfortable, making for a restful night's sleep. However, some reviews indicate that bed comfort can vary depending on the room type. Guests staying in standard rooms report older and less comfortable mattresses with some beds described as small and in need of urgent renovation. While the pillows and blankets are mentioned as comfortable by some, others note they are quite old. Overall, the hotel seems to offer a range of bedding experiences, from excellent comfort to areas needing improvement.
Cleanliness
Vitória Palace Hotel boasts overwhelmingly positive feedback when it comes to cleanliness. The reviews highlight that the hotel is very clean with guests repeatedly mentioning the spotless rooms and facilities. The accommodation is described as comfortable and well-organized with clean bathrooms and detailed maintenance evident throughout. The beds and floors receive commendations for their cleanliness, although a small number of reviews mentioned minor issues such as dusty floors and a missing hygiene shelf in the bathroom. Guests also appreciate the friendly staff, central location and overall welcoming atmosphere. Despite some suggestions for improvements, the general consensus reflects a high standard of cleanliness, contributing to a very pleasant stay.
Staff
At Vitória Palace Hotel, the standout feature is undoubtedly its exceptional staff. Known for their perfect service, guests consistently highlight the friendliness, politeness and attentiveness of the team. Whether it is the cordial service at the reception or the meticulous and polite cleaning staff, every aspect of the service exudes professionalism and warmth.
Visitors cherish the hospitality with mentions of staff going above and beyond to ensure a pleasant stay. The names Valdemir and Carla, among others, have been noted for their exceptional service across different areas of the hotel, including reception, breakfast and cleaning. These personal touches enhance the overall guest experience, making it one of the best stays for many.
Additionally, the hotel staff is dedicated to maintaining the historical charm of the old building, seamlessly blending excellent service with a touch of nostalgia. Transparency, kindness and a super friendly attitude from the team make visitors feel welcome and well cared for, contributing significantly to the hotel's high reputation.
Overall, Vitória Palace Hotel offers not just a place to stay, but a warm, welcoming environment thanks to its outstanding and dedicated staff.
Parking
Vitória Palace Hotel's parking facilities receive mixed reviews with several positive aspects noted by guests. Many emphasize the ease of parking and the availability of ample, spacious spaces, as well as the advantage of having private, covered parking with clearly marked spots. Complimentary parking is also a highlighted benefit, adding to the convenience for guests.
The parking area itself is lauded for being large and easily accessible, making it a favorable aspect for those traveling with vehicles. However, some guests encountered challenges, including limited space availability and complicated access to the garage. The garage is situated on a street behind the hotel, presenting an inconvenience for those needing to park closer. Additionally, a few reviews mention concerns about safety and cleanliness in the garage, describing it as dark, dirty and damp.
Overall, while Vitória Palace Hotel offers good parking facilities with several advantages, there are some areas where improvements could be made to enhance guest experience, including better access and increased space availability.
Family
Vitória Palace Hotel offers an inviting environment with a layout suited for families. Guests appreciate the thoughtful details like bathtubs and cribs provided for young children. The pool is highlighted as being great for kids and large rooms with safety screens on balconies enhance the family's comfort and security. The hotel pays special attention to COVID-related measures in common areas and during breakfast, ensuring a safe stay. Despite the restaurant being closed on Sundays and the absence of a baby changing room, the overall experience remains family-friendly and cozy, making it ideal for getaways with family and friends.
Yes, Vitória Palace Hotel has pool(s) that belong to one or more of the following categories: Outdoor Pool.
No, a spa isn't available at Vitória Palace Hotel.
Yes, Vitória Palace Hotel welcomes dogs.
Yes, parking facilities are available at Vitória Palace Hotel.