Macdonald Craxton Wood Hotel & Spa, Chester
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Summary of reviewsMacdonald Craxton Wood Hotel & Spa, Chester is a great location for those wanting to explore the area with easy access to local attractions like Chester and Cheshire Oaks. While some guests enjoyed their breakfast, others were disappointed with the service, quality and lack of options. Dining at the hotel is hit or miss with some standout experiences but also unpredictable culinary journeys. The rooms are generally clean and spacious, but some are outdated and in need of attention. The staff are friendly and helpful with a warm and welcoming atmosphere. The spa and leisure facilities are good with a lovely swimming pool and excellent spa facilities. The hotel is also very dog-friendly with plenty of space for walking your furry friend. Overall, Macdonald Craxton Wood Hotel & Spa, Chester offers a comfortable stay with some highlights and some areas for improvement.
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Hotel with Spa
Escape to the tranquil countryside with a visit to the Spa at Macdonald Craxton Wood Hotel & Spa, located just a short distance from the bustling city of Chester. Immerse yourself in a world of relaxation with a variety of rejuvenating spa treatments, including facials, massages and more. Nestled in 27 acres of picturesque grounds, the spa offers a serene retreat for a full or half spa day or a relaxing spa break. Indulge in the serene surroundings, take a dip in the pool, unwind in the relaxation room, detox in the full thermal suite, or treat yourself to an ELEMIS treatment. For those looking to extend their spa experience, the spa therapists can recommend products to take home from the spa store. Enjoy a sanctuary for relaxation and rejuvenation with friends and family at the Spa at Macdonald Craxton Wood Hotel & Spa.
Hotel near Golf Courses
Hotel for Honeymoon
Family Friendly Hotel
Dog Friendly Hotel
Romantic Hotel
Hotel with Swimming Pool
Indoor Pool
Business Hotel
Hotel with Parking
Accessible Hotel
Hotel with Gym
Hotel for Yoga
4-Star Hotel
Hotel with Indoor Pool
Guest Reviews
The Macdonald Craxton Wood Hotel & Spa, Chester boasts a wonderful location, set within lovely grounds and surrounded by amazing scenery. Guests describe the location as great, good and fantastic with easy access to local attractions like Chester and Cheshire Oaks. The hotel is also conveniently close to park and ride services and Inglewood Manor for weddings. The secluded and quiet setting provides a peaceful retreat, while the attentive and friendly staff ensure that guests are well taken care of. Overall, the hotel's location is a definite highlight and perfect for those wanting to explore the area.
Guests have mixed opinions about breakfast at the Macdonald Craxton Wood Hotel & Spa, Chester. Some praise the good selection and delicious freshly cooked breakfast, while others found it disappointing with slow service, cold food and limited options. The continental breakfast was sometimes not replenished and several tables were left with dirty pots. The lady seating people at breakfast was amazing, but some staff were slow while serving breakfast. The breakfast falls between the stools of a well-served service and buffet and needs to become one or the other. The cooked breakfast bap was stale and some guests found the portions miserly. However, Faye, who organizes breakfast, was fantastic, friendly and a real credit to the team. The prices for drinks and food were high and some guests found the vegetarian options limited and very expensive for the quality. Overall, while some guests enjoyed their breakfast, others were disappointed with the service, quality and lack of options.
Dining at Macdonald Craxton Wood Hotel & Spa, Chester is a bit hit or miss, based on guest reviews. The bar was frequently understaffed, resulting in slow service and expensive drinks. The restaurant itself was nice, but lacked vegetarian and Coeliac options. The quality of the food on offer varied greatly with some guests calling it wonderful and of the highest quality, while others found it mediocre and overpriced. The lack of choice on the evening meal menu was a common complaint, as was the slow service and forgetful staff. Some guest reviews also noted that prices for food and wine were quite steep and that certain menu items were unavailable. Overall, while there were some standout dining experiences, guests should be prepared for an unpredictable culinary journey at Macdonald Craxton Wood Hotel & Spa, Chester.
Stay at Macdonald Craxton Wood Hotel & Spa, Chester for its great location and good sized, comfortable rooms. While some guests liked the rooms and found them to be clean and spacious with lovely decor, others found the outdated, tired decor and facilities to be a letdown. Some rooms were in need of attention with mould, dust and the occasional pungent smell. The beds were mostly comfortable but thin walls made for noisy floors and smelly corridors. While some rooms had broken furniture or limited tea and coffee sachets, others had upgraded bathrooms and nicely appointed bedrooms. Overall, the hotel could benefit from a major renovation to restore its former charm.
The Macdonald Craxton Wood Hotel & Spa, Chester offers its guests an unforgettable sleeping experience with their comfortable beds and rooms. Guests repeatedly rave about the comfortable and superb beds and bedding. The beds are described as lovely, ultra-comfy and even extra-large for an added luxurious touch. While some guests noted the beds as two single beds pushed together and dipping in the middle, overall, the beds were deemed comfortable and lovely. The hotel's big rooms and comfy beds create the perfect atmosphere for a good night's sleep.
Guest reviews of Macdonald Craxton Wood Hotel & Spa, Chester regarding the cleanliness of the hotel are mixed. Some guests found the hotel to be nice and clean with clean, spacious rooms and well-maintained facilities such as the pool, gym and sauna. Other guests, however, were not satisfied with the cleanliness of the hotel with several reports of dirty crockery, stained carpets and bedframes and mould in the bathrooms. Some also noted that the hotel overall needs a coat of paint and that the rooms were dated. Despite some negative reviews, it seems that the pool and spa areas are generally very clean and well presented.
At Macdonald Craxton Wood Hotel & Spa, Chester, guests have consistently praised the friendly and helpful staff. From the reception team to those working in the leisure area and restaurant, the staff have been described as brilliant, hard-working and friendly. Guests have singled out individual staff members such as Faye, who provided excellent service during breakfast and Sarah in the spa. However, a few guests have reported waiting around for staff and, in some cases, encountering untrained or unhelpful staff. Overall though, the staff have made guests feel welcome and gone above and beyond to help, even compensating for the swimming pool being closed on one occasion. Despite some issues with staffing, Macdonald Craxton Wood Hotel & Spa, Chester boasts a warm and friendly atmosphere thanks to its dedicated team of staff.
The Macdonald Craxton Wood Hotel & Spa, Chester boasts of a nice spa that offers good leisure facilities. Guests who spent time in the spa enjoyed the lovely swimming pool and the excellent spa facilities. However, some guests found the paid thermal suite to be a waste of money while others thought that the spa was not a relaxing environment unless you had a treatment. Despite these mixed reviews, most guests found the spa and leisure facilities to be good with some even describing it as great. The pool area was particularly praised for being clean and a nice area to relax in. The spa staff received compliments for being helpful and friendly with one therapist named Sarah being described as beautiful, professional and excellent at her job. The spa also offers Elemis products for treatments. In summary, guests who had a relaxing weekend at the hotel loved the lovely and warm pool and the nice spa facilities.
The Macdonald Craxton Wood Hotel & Spa, Chester's pool area is highly recommended by guests who enjoyed using the nice-sized, clean and well-presented pool. Families with children loved the experience of swimming together and guests appreciated the additional spa facilities. Although the swimming pool and hotel rooms are in different locations, the joy of swimming in a decent-sized swimming pool is unmatched. A minor setback was the closure of the pool, but the friendly staff more than made up for it with vouchers for future use and a discount on future treatment. Overall, guests found the pool area to be a highlight of their stay, complemented by great staff and nice food.
If you're travelling with your family and looking for a base to visit relatives, Macdonald Craxton Wood Hotel & Spa, Chester could be a good option. While some guests found the family rooms tired, they were generally clean and spacious, making for a nice family get away. However, reviews indicate that the lack of amenities, such as towels and plates, could prove inconvenient. For those travelling with children, the hotel's selection of activities for kids was poor with limited options. However, this didn't seem to affect the quality of sleep for most guests with many citing a good night's rest. Breakfast was something to look forward to for some, but not all. On the plus side, the hotel's spacious grounds provide an opportunity to stretch your legs with guests loving the option to take their dogs for a walk.
If you're looking for a hotel that truly caters to both you and your furry best friend, Macdonald Craxton Wood Hotel & Spa, Chester might be just the place for you! The hotel is VERY dog friendly which is perfect if you're travelling with your pet - in fact, all the dogs stay in the same part of the hotel. The hotel grounds offer plenty of space for walking your pup, which we absolutely loved. However, a few guests mentioned that it was a bit of a walk from the exit to the dog area, so keep this in mind if you have a less active dog. We found the staff to be incredibly helpful and friendly, making us feel welcome during our entire stay. If you're looking for a clean, convenient and friendly hotel that accommodates your furry friend, Macdonald Craxton Wood Hotel & Spa, Chester might just be the perfect place.
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Breakfast
Dinner
Rooms
Beds
Cleanliness
Staff
Spa
Pool
Family
Dog Friendly
Yes, Macdonald Craxton Wood Hotel & Spa, Chester has pool(s) that belong to one or more of the following categories: Indoor Pool.
Yes, a spa is available at Macdonald Craxton Wood Hotel & Spa, Chester.
Yes, Macdonald Craxton Wood Hotel & Spa, Chester welcomes dogs.
Yes, parking facilities are available at Macdonald Craxton Wood Hotel & Spa, Chester.
Yes, Macdonald Craxton Wood Hotel & Spa, Chester has a gym.
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