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Summary of reviewsCocoon @ International Inn + Apartments boasts a prime location in the heart of Liverpool, making it an ideal base for exploring the city. Guests appreciate its proximity to renowned points of interest such as Liverpool's cathedrals, Chinatown, nightlife hubs, Bold Street and the Cavern Club. The convenience of nearby transport links to the Philharmonic Hall, University of Liverpool and Liverpool Lime Street Station is frequently highlighted. This central placement also allows easy access to shopping areas, bars, cafes and restaurants, making it suitable for both leisure and business travelers.
The rooms at Cocoon @ International Inn + Apartments are generally noted for their cleanliness with many described as spotless, tidy and comfortable. Larger, well-furnished apartments with modern decor, well-equipped kitchens and ample amenities such as SKY TV are particularly praised, making them ideal for extended stays. However, smaller rooms, especially those in the basement, are sometimes criticized for being cramped, lacking ventilation and natural light. Despite these occasional shortcomings, the overall value for money is considered high, bolstered by the strategic location and friendly, helpful staff.
Cleanliness receives mixed feedback. Many guests report a high standard of cleanliness with well-maintained environments, fresh bedding and modern decor. However, some reviewers have encountered issues like dirty bathrooms, dusty areas and sporadic cleaning services, pointing to occasional lapses in housekeeping.
The staff at Cocoon @ International Inn + Apartments are repeatedly commended for being friendly, attentive and accommodating. The positive attitudes of the staff with individuals like Diego receiving specific mentions, enhance the overall guest experience. This commendable customer service significantly contributes to the property’s appeal.
Free WiFi is provided and generally performs well with many guests describing it as strong and reliable. Nonetheless, there are occasional reports of connectivity issues, particularly in some apartment units and basement locations.
The vibrant nightlife scene around the hotel is another attractive feature, offering a variety of bars, pubs and entertainment options within walking distance. However, this lively atmosphere can lead to nighttime noise, especially in rooms facing the busy street or pub. For those looking to enjoy Liverpool's social life, the hotel's location proves advantageous, though it might not suit light sleepers.
Beds receive a mixed reception with most guests finding them comfortable and clean. However, there are consistent reports of lumpy pillows, uncomfortable or springy mattresses and issues with bed quality in some rooms. While many guests enjoy a restful stay, the variability in bed comfort and quality might be a consideration for potential visitors.
Overall, Cocoon @ International Inn + Apartments offers an excellent location, friendly staff and good value for money with certain aspects of the rooms and cleanliness subject to variability. Show more
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Categories
Family Friendly Hotel
Hotel near Nightlife Spots
Hotel with Free Wi-Fi
Business Hotel
Cheap Hotel
Accessible Hotel
3-Star Hotel
Room Types
Double Room - No WindowDouble luxury pod room with a king-size bed, an LCD TV, iPod dock and an en suite bathroom. These rooms are in the basement and have no windows.
Single Room - No WindowSingle luxury pod room with LCD TV, iPod dock and an en suite bathroom.
Twin Room - No WindowTwin room with flat-screen TV, iPod docking station and an en-suite bathroom. There is no window in this room.
Three-Bedroom ApartmentFeaturing a private entrance, this spacious apartment also comprises 1 bedroom, a seating area and 1 bathroom with a walk-in shower and a hairdryer. Meals can be prepared in the well-fitted kitchen, which comes with a stovetop, a refrigerator, kitchenware and an oven. The apartment provides a flat-screen TV with cable channels, a tea and coffee maker, a dining area, a wardrobe as well as city views. The unit offers 6 beds.
One-Bedroom ApartmentFeaturing a private entrance, this apartment also is comprised of 1 bedroom, a seating area and 1 bathroom with a walk-in shower and a hairdryer. The well-equipped kitchen features a stovetop, a refrigerator, kitchenware and an oven. The apartment offers a flat-screen TV with cable channels, a tea and coffee maker, a dining area, a wardrobe as well as city views. The unit offers 1 bed.
One-Bedroom Twin ApartmentFeaturing free toiletries, this twin room includes a private bathroom with a walk-in shower and a hairdryer. The well-fitted kitchen has a stovetop, a refrigerator, kitchenware and an oven. The spacious twin room features a flat-screen TV with cable channels, a private entrance, a tea and coffee maker, a seating area as well as city views. The unit has 2 beds.
Guest Reviews
7.7
Good
Location
'Cocoon @ International Inn + Apartments' enjoys high praise for its stellar location in the heart of Liverpool. This central spot allows guests easy access to numerous points of interest, including the city's renowned cathedrals, Chinatown, nightlife hubs and popular areas like Bold Street and the Cavern Club. The convenience is further highlighted by its proximity to the Philharmonic Hall, University of Liverpool and Liverpool Lime Street Station, making it a superb choice for both leisure and business travelers.
Guests appreciate how this prime location places them within walking distance of the city center, shopping areas and a plethora of bars, pubs, cafes and restaurants. The location is also handy for tourists since it facilitates access to major landmarks, dockyards and public transport routes, including direct bus services to Liverpool One and the airport.
The accommodation is noted not only for its strategic placement but also for the ambience and cleanliness, offering excellent value for money. Additionally, the combination of helpful staff and a quiet yet central environment ensures a pleasant and comfortable stay, reinforcing its reputation as a great pick for visitors to Liverpool.
Rooms
Cocoon @ International Inn + Apartments offers a mix of positive experiences with some noted drawbacks in the room accommodations. The cleanliness of the rooms is consistently praised with many guests describing them as spotless, tidy and comfortable. The beds are often highlighted for their comfort and the furnishings are modern and up-to-date in many apartments. Spaciousness varies significantly with some guests enjoying large, well-equipped and beautifully decorated apartments, while others find the small, windowless rooms a bit claustrophobic. The larger apartments come with ample amenities, including well-furnished kitchens, large showers and SKY TV, making them a great choice for a more extended stay.
Conversely, the smaller rooms, often located in the basement, lack ventilation and natural light, which can make them feel cramped and stuffy. Some rooms have issues with noise either from internal ventilation systems or other guests. The bathroom sizes range from very small to spacious with most being kept in good condition.
Despite these mixed room sizes and conditions, the overall value for money is rated highly. The location in Liverpool is a positive aspect, providing a good base for exploring the city. Additionally, the friendly and helpful staff enhance the experience, making up for some of the shortcomings in room comfort and amenities. Overall, while some rooms may not meet all expectations, the clean and modern larger apartments are a strong point of this accommodation.
Beds
The beds at Cocoon @ International Inn + Apartments receive mixed reviews from guests with a predominant trend towards comfort and cleanliness. Most guests describe the beds as comfortable with terms such as comfy bed, very comfy bed and comfortable bedding frequently appearing. Beds are often characterized as clean and spotless, enhancing the overall sense of hygiene.
There are also mentions of beds being reasonably comfortable and adequate, showing a broad level of satisfaction. The bedding quality, when praised, includes descriptions like plush and comfortable and the larger beds, such as the king size options, are noted for their comfort.
However, not all feedback is positive. There are consistent reports of lumpy pillows, uncomfortable mattresses and issues with bed quality, including springy and soft beds. Some guests highlight that the mattresses need replacing due to discomfort with mentions of squeaky and creaky beds. This suggests that experiences can vary significantly depending on the specific room or bed assigned.
Some guests also point out the presence of smaller beds and twin mattresses being less ideal for comfort. Additionally, a few reviews mention bed-specific problems such as bedbugs and stained bed linen, although these are less frequently noted. In summary, while many guests find the beds at Cocoon @ International Inn + Apartments to contribute to a restful stay, there are notable inconsistencies in bed comfort and quality that potential guests might want to be aware of.
Cleanliness
Cocoon @ International Inn + Apartments in Liverpool receives mixed reviews regarding cleanliness from its guests. Many reviews highlight that the hotel and its rooms are clean and well-maintained with mentions of spotless environments, fresh bedding and modern decor. Guests appreciate clean bathrooms, fresh sheets and the general tidiness of the accommodations. The value for money is noted positively, matching the expected standards for the price.
However, cleanliness inconsistencies are also evident. Some guests encountered issues like strands of hair in beds, dirty bathrooms, stains on towels and dusty areas. Certain reviews mention rooms with strange odors and sporadic cleaning services, highlighting a need for more vigilant housekeeping in some instances. Although many found their rooms exactly as advertised and tidied upon arrival, others noted that the cleaning between guest stays could be improved.
Overall, the reviews paint a picture of a hotel that generally strives to maintain cleanliness, but with occasional lapses that detract from an otherwise positive experience. The friendly staff and good location add to the appeal, making it a worthwhile stay for those mindful of varying cleanliness standards.
Staff
The reviews of Cocoon @ International Inn + Apartments consistently highlight the exceptional friendliness and helpfulness of the staff. Guests frequently mention the pleasant and welcoming nature of the reception team, describing them as attentive, polite and remarkably supportive. Many reviews specifically note the positivity and accommodating attitudes of the staff with individuals like Diego receiving particular praise. The staff's ability to create a hospitable environment has left a strong impression, making guests feel valued and well-cared-for during their stays. Despite a few isolated incidents of less-than-ideal experiences with some staff members, the overall consensus is that the customer service is commendable and greatly enhances the value of the property. Combined with its great location and good value for money, it’s clear why many guests leave with positive memories, predicting a well-recommended stay for future visitors.
Wi-Fi
Cocoon @ International Inn + Apartments offers free WiFi for its guests, which is an added convenience. Many reviews highlight the positive aspects with descriptions like good WiFi, great WiFi and excellent WiFi. Guests mention that the WiFi signal tends to be strong, ensuring they could stay connected throughout their stay. However, there are occasional reports of WiFi issues, including moments when the service didn’t work well or was slow, particularly noted in some apartment units and basement locations. Despite these intermittent problems, the overall sentiment suggests that, for the most part, the WiFi at Cocoon @ International Inn + Apartments performs satisfactorily, keeping guests connected and satisfied.
Nightlife
The area around Cocoon @ International Inn + Apartments offers a vibrant nightlife scene, ideal for those looking to explore Liverpool's social offerings. Guests will find themselves within walking distance of numerous bars, pubs and entertainment locations, making it easy to enjoy a night out without venturing too far from the accommodation. There are plenty of historic sites and music venues within a ten-minute walk and the bustling nightlife on Bold Street is also conveniently close.
For those who prefer staying closer to the hotel, there is a handy cafe for breakfast and several fantastic restaurants and bars nearby. The hotel is situated on a direct bus route to and from Liverpool One, enhancing its accessibility.
However, guests should be prepared for some level of nighttime noise. The presence of a pub right under and next door to the hotel can contribute to a lively atmosphere, but it may also result in noise, especially in rooms with windows facing the busy street. This aspect may not be suitable for light sleepers or those seeking a quieter stay. Additionally, some reviews mention noise from other guests and from the hotel lobby itself during the night.
While the immediate area lacks nightlife such as clubs, the surrounding vicinity more than compensates with its array of bars and pubs, ensuring that there is always somewhere to go for a drink or a social outing.
No, Cocoon @ International Inn + Apartments doesn't have any pool.
No, a spa isn't available at Cocoon @ International Inn + Apartments.
No, Cocoon @ International Inn + Apartments doesn't allow dogs.
No, parking facilities aren't available at Cocoon @ International Inn + Apartments.
No, Cocoon @ International Inn + Apartments doesn't have a gym.