Family Hotel La Luna - All inclusive
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Summary of reviewsFamily Hotel La Luna - All Inclusive enjoys high praise for its exceptional and picturesque location, situated directly on a serene and beautiful beachfront. Guests appreciate the mesmerizing sea views and tranquil atmosphere perfect for both relaxation and recreation. The proximity to hiking trails and clean scenic surroundings enhances its appeal, making it an ideal spot for families and couples seeking a romantic getaway.
The hotel's breakfast service receives generally positive feedback with guests enjoying the plentiful, varied and often delicious offerings. Dining on the terrace makes for a pleasant experience, although there are occasional remarks about a limited variety of fruits and pastries and issues with the quality of coffee and juices. Dinner experiences are mixed with many guests enjoying tasty dishes and fresh local specialties, yet others criticize the repetitive menu and occasional issues with food replenishment and presentation.
Rooms at Family Hotel La Luna are spacious and comfortable, featuring modern amenities and breathtaking sea views. Many guests appreciate the large bathrooms, excellent temperature control and big comfortable beds. However, the hotel faces significant criticism regarding cleanliness and maintenance with reports of stained carpets, malfunctioning equipment and plumbing issues. The need for more rigorous upkeep and renovation is evident to enhance guest satisfaction.
Cleanliness reviews are mixed with many guests praising the clean and comfortable rooms, as well as the tidy beach and pool areas. However, complaints about the cleanliness of indoor areas such as the sauna, dining facilities and public restrooms are prevalent. Despite generally helpful and attentive reception staff, the overall maintenance of common areas appears lacking.
The staff at Family Hotel La Luna is consistently commended for their friendliness, professionalism and attentiveness, creating a welcoming atmosphere for guests. Occasional mentions of less motivated staff and service lapses do not detract from the general sense of efficient and genuine hospitality provided.
The WiFi service is another area with mixed feedback. While it works well in common areas like the lobby, connectivity issues persist in rooms, especially those on higher floors. The spa and wellness facilities also garner mixed reviews with clean and pleasant saunas but concerns about maintenance and the availability of services such as massages.
The gym facilities, while functional and appreciated for fitness training programs, could benefit from better maintenance and cleanliness. Pool facilities are generally positive with clean and refreshing options and a well-maintained poolside atmosphere. However, some guests report issues with cold water, broken tiles and cleanliness of poolside toilets.
Overall, Family Hotel La Luna - All Inclusive stands out for its beautiful location, friendly staff and enjoyable beach and pool experiences. However, improvements in dining variety, room maintenance and cleanliness in common areas are necessary to fully meet the expectations of all guests.
Categories
The hotel's breakfast service receives generally positive feedback with guests enjoying the plentiful, varied and often delicious offerings. Dining on the terrace makes for a pleasant experience, although there are occasional remarks about a limited variety of fruits and pastries and issues with the quality of coffee and juices. Dinner experiences are mixed with many guests enjoying tasty dishes and fresh local specialties, yet others criticize the repetitive menu and occasional issues with food replenishment and presentation.
Rooms at Family Hotel La Luna are spacious and comfortable, featuring modern amenities and breathtaking sea views. Many guests appreciate the large bathrooms, excellent temperature control and big comfortable beds. However, the hotel faces significant criticism regarding cleanliness and maintenance with reports of stained carpets, malfunctioning equipment and plumbing issues. The need for more rigorous upkeep and renovation is evident to enhance guest satisfaction.
Cleanliness reviews are mixed with many guests praising the clean and comfortable rooms, as well as the tidy beach and pool areas. However, complaints about the cleanliness of indoor areas such as the sauna, dining facilities and public restrooms are prevalent. Despite generally helpful and attentive reception staff, the overall maintenance of common areas appears lacking.
The staff at Family Hotel La Luna is consistently commended for their friendliness, professionalism and attentiveness, creating a welcoming atmosphere for guests. Occasional mentions of less motivated staff and service lapses do not detract from the general sense of efficient and genuine hospitality provided.
The WiFi service is another area with mixed feedback. While it works well in common areas like the lobby, connectivity issues persist in rooms, especially those on higher floors. The spa and wellness facilities also garner mixed reviews with clean and pleasant saunas but concerns about maintenance and the availability of services such as massages.
The gym facilities, while functional and appreciated for fitness training programs, could benefit from better maintenance and cleanliness. Pool facilities are generally positive with clean and refreshing options and a well-maintained poolside atmosphere. However, some guests report issues with cold water, broken tiles and cleanliness of poolside toilets.
Overall, Family Hotel La Luna - All Inclusive stands out for its beautiful location, friendly staff and enjoyable beach and pool experiences. However, improvements in dining variety, room maintenance and cleanliness in common areas are necessary to fully meet the expectations of all guests.
Hotel with All Inclusive Packages
Luxury Hotel
Hotel near The Beach
Hotel for Honeymoon
Hotel with Spa
Family Friendly Hotel
Romantic Hotel
Hotel with Swimming Pool
Heated Pool Indoor Pool
Business Hotel
Hotel with Parking
Accessible Hotel
Hotel with Gym
4-Star Hotel
Hotel with Indoor Pool
Hotel with Heated Pool
Guest Reviews
Family Hotel La Luna - All inclusive is heralded for its exceptional and picturesque location, making it a standout destination, especially for those seeking a serene beachfront retreat. Guests consistently appreciate the hotel's positioning directly on a beautiful beach, offering mesmerizing sea views and a quiet atmosphere ideal for relaxation. The beachfront setting provides perfect conditions for unwinding with convenient access to both the sea and private beach areas.
Situated towards the end of Pag Island, the location is celebrated for its unspoiled natural beauty and proximity to hiking trails. Visitors will find the tranquil surroundings and stunning sunsets offer a much-needed escape from the hustle and bustle of everyday life. The hotel is strategically located close enough to nightlife for those interested, yet retains a peaceful ambiance.
With clean, scenic surroundings and splendid views from the rooms, the setting of Family Hotel La Luna is frequently highlighted as a major draw. The location indeed proves to be a key asset, perfectly balancing seclusion and natural charm, making it an ideal spot for families as well as couples looking for a romantic getaway.
The breakfast experience at Family Hotel La Luna - All inclusive received mixed feedback from guests, though many found it positive overall. Key highlights include the breakfast being described as plentiful, varied and delicious with some guests praising the fresh omelets and ample selection. Breakfast on the terrace was noted to be a pleasant experience. International options and the diverse array of foods were well-received and many guests found something to suit their taste.
However, there are consistent remarks about areas for improvement. Several guests noted the lack of variety in fruits and pastries with some mentioning the absence of croissants, warm milk or black tea. The quality of coffee and fruit juices was frequently criticized and some guests felt the breakfast was monotonous and not always replenished in time. Occasional comments pointed out cold food items like eggs and sausages and the breakfast buffet's cleanliness and organization could be enhanced.
In summary, while many guests enjoyed a rich and satisfying breakfast, there are clear areas where improvements could enhance the overall dining experience.
Family Hotel La Luna - All inclusive offers an evening dining experience that presents a mix of opinions from its guests. Many guests enjoyed the dinner, noting that it was tasty and included a decent selection of dishes, fruits and desserts. The presence of fresh local specialties and generous dinner options were also highlighted positively.
However, there were several criticisms regarding the consistency and variety of the food. Some guests mentioned that the dinner options tended to be repetitive with practically the same dishes and salads being served every day and that more variation would have been appreciated. Additionally, the buffet sometimes lacked timely replenishment, which resulted in some food items not being available for late diners.
The quality of the food was generally regarded as okay, although a number of guests found the main courses to be tasteless and poorly presented. There were remarks about the limited selection for a 4-star hotel, insufficient vegetarian options and underwhelming presentations. Issues such as cold food and dry pasta were also mentioned.
Service during dinner received mixed reviews with some guests experiencing good service, while others noted poor service and unfriendly staff. Moreover, the timing of the dinner, which starts quite late at 7:00 PM, was considered inconvenient by some visitors.
Overall, while the food at Family Hotel La Luna had its moments of excellence and generally provided something palatable for everyone, there is room for improvement in terms of variety, presentation and service to meet the expectations of all guests.
Family Hotel La Luna presents a mixed bag when it comes to its rooms. On the positive side, many guests appreciated the spaciousness of the rooms, highlighting their comfort and cleanliness. In several instances, rooms were noted to be well-equipped, tastefully furnished and featuring modern amenities, spacious balconies and stunning sea views. Guests praised the large bathrooms, excellent temperature control, privacy and the inclusion of conveniences like minibars and big, comfortable beds.
However, the hotel also faces significant criticism. Numerous reviews pointed out issues with cleanliness and maintenance. Carpets were frequently mentioned as being stained, worn out or ancient and room cleaning was described as irregular and inadequate. Complaints about malfunctioning equipment, such as defective refrigerators, broken air conditioners, weak water pressure and non-functional safes, were common. Plumbing issues like clogged toilets and bathroom flooding also persisted.
Some guests further noted outdated furnishings and a need for renovation with specifics like loose door handles, cracked chairs and peeling plaster. Noise from ventilation systems and unpleasant smells contributed to dissatisfaction. There was a recurrent theme of rooms not being cleaned regularly with some not receiving any cleaning for several days. Management's responsiveness to these issues appeared lacking, as multiple complaints went unaddressed.
In summary, while the spacious and well-furnished rooms at Family Hotel La Luna offer comfort and great views, the overall experience is marred by cleanliness and maintenance issues that need urgent attention.
The beds at Family Hotel La Luna - All inclusive have received a mix of reviews. Many guests have praised the beds for being extra large, king-sized and very comfortable. Comments about the beds being comfortable, big and providing good sleep were frequent with several mentions of foldable beds and double beds also being noted positively. The sunbeds available at the beach also received high marks for comfort and availability with plenty provided free of charge.
However, there were some negative remarks that cannot be overlooked. Several guests reported beds being uncomfortable, worn out and squeaking. A few reviews mentioned serious cleanliness issues, such as bed sheets with stains and beds infested with bedbugs. Complaints about bed linens not being changed or beds not made regularly were also recurrent. In some instances, beds promised at check-in were not available and requests for bed replacements went unheeded.
Overall, while many guests found the bed comfort to be a highlight, there are notable concerns about cleanliness and maintenance that need addressing to ensure a consistently pleasant stay.
Family Hotel La Luna - All inclusive garners mixed reviews when it comes to cleanliness. Many guests compliment the rooms, describing them as clean, spacious and comfortable. Housekeeping is highlighted for being conscientious with some noting that the rooms are tidied up daily and that fresh towels are provided regularly. The beach and pool areas are often noted for their cleanliness, creating a pleasant outdoor experience for visitors.
However, several reviews point out areas in need of significant improvement. Common complaints include poor cleanliness in indoor areas such as the sauna and indoor pool, as well as dirty dining facilities and public restrooms. Some guests specifically mention dirty cutlery and inadequate sanitation in the hotel’s common areas. Issues like stained and worn carpets, dirty curtains and moldy bathrooms also appear frequently.
Though the reception staff are noted for being helpful and attentive, actively trying to address complaints, the general maintenance and upkeep of the hotel appear to be lacking. Patrons have pointed out problems like unclean room facilities, subpar sanitary conditions in public areas and inconsistent cleaning services despite repeated requests.
Overall, while the hotel performs well in maintaining clean rooms and beach areas, it falters considerably in communal spaces and facilities, leaving room for necessary improvements.
Family Hotel La Luna - All inclusive boasts a dedicated and friendly staff that has garnered much praise from its guests. The hotel team, described as hardworking, courteous and attentive, is recognized for their great hospitality and exceptional friendliness. Guests appreciate the reception staff in particular, who are consistently highlighted for their helpfulness, professionalism and positive attitude.
While the majority of the staff is noted for being friendly, approachable and always willing to help, there are occasional mentions of less motivated members and areas where service could improve. Despite these minor setbacks, the overall impression is that the personnel are doing their best to accommodate guest needs efficiently.
Bartenders and wait staff receive mixed reviews with many being described as friendly and helpful, though some guests felt more service orientation could enhance their experience. The cleaning staff is often praised for their politeness and kindness, although there are mentions of being overwhelmed due to a large number of guests.
Overall, the staff at Family Hotel La Luna forms the backbone of a welcoming atmosphere, ensuring that guests feel cared for and valued throughout their stay. Even in moments of high demand or minor service issues, their genuine effort and hospitality leave a positive mark on many visitors.
The WiFi experience at Family Hotel La Luna - All inclusive has received mixed reviews. On the positive side, several guests noted excellent wireless connectivity with good coverage throughout the resort. The WiFi was described as good and reliable in many areas, ensuring a stable connection during the stay. However, the WiFi service's reliability seemed to vary depending on the location within the hotel. While the lobby provided consistent internet access, multiple guests reported that the WiFi did not work well in their rooms, particularly on higher floors. Weak reception and frequent interruptions were common issues with some areas like the corridors also experiencing poor connectivity. Overall, the WiFi service was efficient in common areas but less reliable in private rooms, suggesting room for improvement in this aspect of the hotel's amenities.
Family Hotel La Luna's spa has received mixed reviews from guests. Positively noted are the indoor pool and sauna, which many found clean and inviting. Highlights include two operational saunas and a well-maintained sauna area described as empty and free of crowds during off-season. The wellness and fitness areas, along with the spa, were praised for contributing greatly to the overall experience, providing guests with the facilities they desired.
However, there are several concerns raised by guests that cannot be overlooked. Some encountered issues like the whirlpool being unusable, indoor pool emitting unpleasant odors and broken showers. The general condition of the wellness area appears to need improvement with reports of paint peeling and heavily calcified shower heads. Additionally, several guests mentioned that some spa services, such as massages and saunas, were unavailable or only partially operational due to staffing shortages.
Despite the mixed feedback, the clean and inviting saunas stood out, offering a pleasant retreat for those visiting in the off-season. For a more consistent experience, enhancements in maintenance and staffing might be necessary to fully meet guest expectations.
Family Hotel La Luna offers gym facilities that guests generally find functional and adequate for a workout. The fitness training options, including yoga and aquagym, are highly regarded and seen as a strong point. However, the gym itself is sometimes described as being a smaller space with some equipment showing signs of wear and some items missing. There are also occasional reports of cleanliness issues and broken equipment. Overall, while the fitness area has its strengths, particularly with the fitness training programs, the condition and maintenance of the gym space could benefit from improvement.
Family Hotel La Luna – All Inclusive boasts a variety of pool options that generally receive positive feedback but with some noted areas for improvement. The hotel offers both indoor and outdoor pools, including a seawater option, which guests find refreshing and clean. The indoor pool is noted for being well-maintained with functional saltwater and whirlpool features, while the outdoor pool often looks good, is nicely maintained and offers a pleasant swim with a sea view. The pool area itself, described as beautiful and spacious, is well-equipped with sun loungers and a poolside bar.
Guests appreciate the clean water and the overall decent size of the pools, finding the outdoor seawater pool particularly pleasant. The poolside atmosphere is enhanced by good service, music and availability of food and drinks, although some find the prices high.
However, there are several concerns that need addressing. Common issues include cold water in the outdoor pool, dirty cushions on loungers and broken or missing tiles, which pose safety risks. Some guests have reported the pool being in terrible condition with poor water quality, rust, mold and general filth. The poolside bathrooms and toilets also receive frequent complaints about cleanliness.
Despite the negative aspects, many find the pool experience enjoyable thanks to the beautiful surroundings and adequate facilities, highlighting the huge, clean pool and its accessibility to guests of all needs. The pool area remains a standout feature of Family Hotel La Luna, albeit one that requires more consistent maintenance and attention to detail.
Family Hotel La Luna - All Inclusive offers a compelling beach experience noted for its private and well-maintained sandy shores. Guests consistently highlight the property's direct access to a clean, beautiful beach, which is conveniently situated right by the sea, offering spectacular views and a unique setting. The beach itself is equipped with ample sunbeds and umbrellas, making it a comfortable spot for relaxation. A beachside restaurant and a bar are also available, although some guests noted the music from the beach bar can be quite loud.
The sea is clean and clear, enhancing the beach experience. Families with children will find the direct access to the beach and the pool area particularly convenient, while couples appreciate the peaceful and private ambiance. Additionally, the hotel's proximity to an olive grove adds a touch of natural beauty to the seaside setting.
While the beach is mostly noted for its sandy areas, a few reviews mention pebble and concrete sections typical of the region. Some guests reported a lack of proper showers near the beach and there were a few remarks about the need for more umbrellas, especially later in the season. Despite these minor inconveniences, the overall feedback on the beach at Family Hotel La Luna is overwhelmingly positive with guests appreciating the cleanliness, facilities and serenity of their beachside retreat.
Family Hotel La Luna offers various parking options with a mix of positive and negative feedback from guests. The hotel provides outdoor parking, including some shaded areas and ample large parking spaces. Free parking, both private and public, is available, contributing to guests' convenience. Some reviews appreciated the reserved and well-maintained parking spaces. However, challenges arose due to insufficient parking spots, small parking lots and poor organization. There were instances of sewage issues and staff indifference, which added to the difficulty of finding parking. Overall, while some guests enjoyed hassle-free parking, others faced issues due to the limited number of spaces and less-than-ideal management.
Family Hotel La Luna - All inclusive offers a haven for families seeking a tranquil yet vibrant getaway. The hotel tailors its amenities and programs specifically for children, ensuring a variety of organized activities and animations to keep young guests thoroughly entertained. Its family-friendly environment is complemented by numerous games and facilities designed for family fun. Alongside the attentive children's animators and the spacious, beautiful family rooms, the hotel champions a friendly and communicative atmosphere.
Guests appreciate the range of services provided for families, including children's entertainment, water aerobics and music, making it an ideal location for family vacations. The setting promotes relaxation and is particularly suitable for secluded family retreats. While some have mentioned restrictions on sunbed use, the general consensus highlights the hotel's suitability for families with children, describing it as perfect, ideal and great for family-centric stays. Family Hotel La Luna stands out as an excellent choice for those seeking to combine leisure, fun and family-oriented activities.
Family Hotel La Luna - All Inclusive has garnered mixed feedback from its guests with several pointing out that it falls short of the four-star rating it claims. The most frequent critique is that the hotel does not meet the expectations one would have for a four-star establishment. Many reviews highlight issues with cleanliness with some guests labeling the hotel as "unclean" and mentioning dirty tables and chairs as well as improper housekeeping.
Food quality and selection also came under scrutiny with limited choices for both breakfast and dinner that did not align with four-star standards. The service similarly was found wanting with guests noting that it was not up to the quality expected from a four-star hotel.
Despite these drawbacks, the hotel's prime location received positive remarks. Guests also appreciated certain amenities, describing the hotel as well-designed. However, overall impressions suggest that the hotel is more akin to a three-star facility. Elements such as outdated furniture and a musty smell inside compounded with the lack of proper signage for the approach road, further contribute to the sentiment that Family Hotel La Luna does not quite achieve the expected four-star experience.
Family Hotel La Luna - All inclusive is well-suited for business travelers, offering a strong facility for hosting business events and meeting room space. The management team demonstrates prompt attention to guest requests, ensuring a stress-free stay. The resort provides good wifi connectivity throughout, an essential feature for business purposes. Though the business center is relatively small, it is accessible and serves as a business-friendly environment. While there isn't extensive detail on business-specific facilities, the available amenities make it a good choice for a business stay.
Family Hotel La Luna - All inclusive offers a range of accessible facilities for guests with disabilities, including wheelchair accessible rooms and automatic door opening. The hotel itself is noted to be accessible, providing a welcoming environment for all guests. However, there are fewer accessibility options around the hotel and there is a notable concern with the stairs leading to the sea, which are damaged and missing a step, posing a tripping risk. Despite this, the beach and access to the sea are positively reviewed, described as very good. While the hotel makes efforts to accommodate guests with disabilities, some areas could benefit from improved accessibility features.
Family Hotel La Luna offers a heated pool that has received positive feedback from several guests. Visitors praised the pool as amazing with excellent cleanliness and good overall conditions. The pool is described as warm and functional with reliable heated pool services available for guests. While some reviews noted issues with the indoor pool not being heated properly, the general consensus highlights the heated pool as a pleasant and well-maintained feature of the hotel.
Family Hotel La Luna - All Inclusive boasts an indoor pool with some appealing features that guests have positively noted. The indoor pool area is described as having nice settings and providing a peaceful experience, often being rarely used, making it a quiet retreat. Its availability around the clock is appreciated and it offers the unique attribute of having saltwater instead of fresh water, which some may find beneficial.
However, not all aspects of the indoor pool receive praise. Several guests have noticed issues including dirty conditions, rusty fixtures, moldy walls, broken lights and scattered cups. Additionally, concerns about inadequate management and broken elements suggest that the facility could use better upkeep. Still, for those looking for a tranquil swimming experience, the indoor pool at Family Hotel La Luna can offer a pleasant escape, especially if maintenance concerns are addressed.
La Luna Family Hotel provides an exceptional romantic setting, making it an ideal destination for honeymooners. Guests have frequently highlighted the hotel's dedication to organizing perfect engagement events and catering to newlyweds. La Luna offers special honeymoon packages, ensuring a memorable stay for couples in its honeymoon accommodation. While specific details of these packages aren't mentioned, the consistent praise suggests a thoughtful and well-executed approach to romantic getaways. The hotel is often described as an ideal honeymoon spot, solidifying its reputation as a premier choice for couples celebrating their new union.
Family Hotel La Luna - All inclusive offers a notable mix of luxurious experiences and premium services, making it an ideal destination for a week of peaceful rest. The hotel is aesthetically beautiful with facilities and views that reflect a high level of luxury, suitable for discerning guests seeking a luxurious area to unwind. Still, some reviews highlight a discrepancy between the hotel's four-star rating and the actual management and services provided, indicating that it occasionally falls short of the expected standard. Despite this, the overall ambiance and amenities lend a sense of opulence, even if the prices for some services align more with a five-star establishment.
Family Hotel La Luna - All Inclusive is heralded as a great, very romantic destination, perfect for a vacation. It offers romantic rooms with stunning views, setting a relaxing and peaceful atmosphere ideal for a romantic getaway. Guests frequently describe the hotel as a piece of Mediterranean paradise, making it a true vacation spot for romance.
The hotel prides itself on its various romantic touches, including romantic lights, candles on tables in the evening and breathtaking romantic sunsets. The quiet, romantic beach also stands out as a particularly charming feature, offering an intimate experience for honeymooners and couples alike.
The culinary experience is often highlighted as romantic and of gourmet quality, particularly at the seaside locations. The romantic atmosphere extends throughout the hotel's well-styled areas, making it a very appealing choice for those seeking a romantic holiday.
However, a few guests mentioned that the specific romantic room decorations they requested were not as expected, suggesting some variability in meeting particular romantic requests. Despite these minor setbacks, the overall ambiance remains highly praised for its romantic charm.
Location Show Map
Location
Situated towards the end of Pag Island, the location is celebrated for its unspoiled natural beauty and proximity to hiking trails. Visitors will find the tranquil surroundings and stunning sunsets offer a much-needed escape from the hustle and bustle of everyday life. The hotel is strategically located close enough to nightlife for those interested, yet retains a peaceful ambiance.
With clean, scenic surroundings and splendid views from the rooms, the setting of Family Hotel La Luna is frequently highlighted as a major draw. The location indeed proves to be a key asset, perfectly balancing seclusion and natural charm, making it an ideal spot for families as well as couples looking for a romantic getaway.
Breakfast
However, there are consistent remarks about areas for improvement. Several guests noted the lack of variety in fruits and pastries with some mentioning the absence of croissants, warm milk or black tea. The quality of coffee and fruit juices was frequently criticized and some guests felt the breakfast was monotonous and not always replenished in time. Occasional comments pointed out cold food items like eggs and sausages and the breakfast buffet's cleanliness and organization could be enhanced.
In summary, while many guests enjoyed a rich and satisfying breakfast, there are clear areas where improvements could enhance the overall dining experience.
Dinner
However, there were several criticisms regarding the consistency and variety of the food. Some guests mentioned that the dinner options tended to be repetitive with practically the same dishes and salads being served every day and that more variation would have been appreciated. Additionally, the buffet sometimes lacked timely replenishment, which resulted in some food items not being available for late diners.
The quality of the food was generally regarded as okay, although a number of guests found the main courses to be tasteless and poorly presented. There were remarks about the limited selection for a 4-star hotel, insufficient vegetarian options and underwhelming presentations. Issues such as cold food and dry pasta were also mentioned.
Service during dinner received mixed reviews with some guests experiencing good service, while others noted poor service and unfriendly staff. Moreover, the timing of the dinner, which starts quite late at 7:00 PM, was considered inconvenient by some visitors.
Overall, while the food at Family Hotel La Luna had its moments of excellence and generally provided something palatable for everyone, there is room for improvement in terms of variety, presentation and service to meet the expectations of all guests.
Rooms
However, the hotel also faces significant criticism. Numerous reviews pointed out issues with cleanliness and maintenance. Carpets were frequently mentioned as being stained, worn out or ancient and room cleaning was described as irregular and inadequate. Complaints about malfunctioning equipment, such as defective refrigerators, broken air conditioners, weak water pressure and non-functional safes, were common. Plumbing issues like clogged toilets and bathroom flooding also persisted.
Some guests further noted outdated furnishings and a need for renovation with specifics like loose door handles, cracked chairs and peeling plaster. Noise from ventilation systems and unpleasant smells contributed to dissatisfaction. There was a recurrent theme of rooms not being cleaned regularly with some not receiving any cleaning for several days. Management's responsiveness to these issues appeared lacking, as multiple complaints went unaddressed.
In summary, while the spacious and well-furnished rooms at Family Hotel La Luna offer comfort and great views, the overall experience is marred by cleanliness and maintenance issues that need urgent attention.
Beds
However, there were some negative remarks that cannot be overlooked. Several guests reported beds being uncomfortable, worn out and squeaking. A few reviews mentioned serious cleanliness issues, such as bed sheets with stains and beds infested with bedbugs. Complaints about bed linens not being changed or beds not made regularly were also recurrent. In some instances, beds promised at check-in were not available and requests for bed replacements went unheeded.
Overall, while many guests found the bed comfort to be a highlight, there are notable concerns about cleanliness and maintenance that need addressing to ensure a consistently pleasant stay.
Cleanliness
However, several reviews point out areas in need of significant improvement. Common complaints include poor cleanliness in indoor areas such as the sauna and indoor pool, as well as dirty dining facilities and public restrooms. Some guests specifically mention dirty cutlery and inadequate sanitation in the hotel’s common areas. Issues like stained and worn carpets, dirty curtains and moldy bathrooms also appear frequently.
Though the reception staff are noted for being helpful and attentive, actively trying to address complaints, the general maintenance and upkeep of the hotel appear to be lacking. Patrons have pointed out problems like unclean room facilities, subpar sanitary conditions in public areas and inconsistent cleaning services despite repeated requests.
Overall, while the hotel performs well in maintaining clean rooms and beach areas, it falters considerably in communal spaces and facilities, leaving room for necessary improvements.
Staff
While the majority of the staff is noted for being friendly, approachable and always willing to help, there are occasional mentions of less motivated members and areas where service could improve. Despite these minor setbacks, the overall impression is that the personnel are doing their best to accommodate guest needs efficiently.
Bartenders and wait staff receive mixed reviews with many being described as friendly and helpful, though some guests felt more service orientation could enhance their experience. The cleaning staff is often praised for their politeness and kindness, although there are mentions of being overwhelmed due to a large number of guests.
Overall, the staff at Family Hotel La Luna forms the backbone of a welcoming atmosphere, ensuring that guests feel cared for and valued throughout their stay. Even in moments of high demand or minor service issues, their genuine effort and hospitality leave a positive mark on many visitors.
Wi-Fi
Spa
However, there are several concerns raised by guests that cannot be overlooked. Some encountered issues like the whirlpool being unusable, indoor pool emitting unpleasant odors and broken showers. The general condition of the wellness area appears to need improvement with reports of paint peeling and heavily calcified shower heads. Additionally, several guests mentioned that some spa services, such as massages and saunas, were unavailable or only partially operational due to staffing shortages.
Despite the mixed feedback, the clean and inviting saunas stood out, offering a pleasant retreat for those visiting in the off-season. For a more consistent experience, enhancements in maintenance and staffing might be necessary to fully meet guest expectations.
Gym
Pool
Guests appreciate the clean water and the overall decent size of the pools, finding the outdoor seawater pool particularly pleasant. The poolside atmosphere is enhanced by good service, music and availability of food and drinks, although some find the prices high.
However, there are several concerns that need addressing. Common issues include cold water in the outdoor pool, dirty cushions on loungers and broken or missing tiles, which pose safety risks. Some guests have reported the pool being in terrible condition with poor water quality, rust, mold and general filth. The poolside bathrooms and toilets also receive frequent complaints about cleanliness.
Despite the negative aspects, many find the pool experience enjoyable thanks to the beautiful surroundings and adequate facilities, highlighting the huge, clean pool and its accessibility to guests of all needs. The pool area remains a standout feature of Family Hotel La Luna, albeit one that requires more consistent maintenance and attention to detail.
Beach
The sea is clean and clear, enhancing the beach experience. Families with children will find the direct access to the beach and the pool area particularly convenient, while couples appreciate the peaceful and private ambiance. Additionally, the hotel's proximity to an olive grove adds a touch of natural beauty to the seaside setting.
While the beach is mostly noted for its sandy areas, a few reviews mention pebble and concrete sections typical of the region. Some guests reported a lack of proper showers near the beach and there were a few remarks about the need for more umbrellas, especially later in the season. Despite these minor inconveniences, the overall feedback on the beach at Family Hotel La Luna is overwhelmingly positive with guests appreciating the cleanliness, facilities and serenity of their beachside retreat.
Parking
Family
Guests appreciate the range of services provided for families, including children's entertainment, water aerobics and music, making it an ideal location for family vacations. The setting promotes relaxation and is particularly suitable for secluded family retreats. While some have mentioned restrictions on sunbed use, the general consensus highlights the hotel's suitability for families with children, describing it as perfect, ideal and great for family-centric stays. Family Hotel La Luna stands out as an excellent choice for those seeking to combine leisure, fun and family-oriented activities.
4 Star
Food quality and selection also came under scrutiny with limited choices for both breakfast and dinner that did not align with four-star standards. The service similarly was found wanting with guests noting that it was not up to the quality expected from a four-star hotel.
Despite these drawbacks, the hotel's prime location received positive remarks. Guests also appreciated certain amenities, describing the hotel as well-designed. However, overall impressions suggest that the hotel is more akin to a three-star facility. Elements such as outdated furniture and a musty smell inside compounded with the lack of proper signage for the approach road, further contribute to the sentiment that Family Hotel La Luna does not quite achieve the expected four-star experience.
Business
Accessible
Heated Pool
Indoor Pool
However, not all aspects of the indoor pool receive praise. Several guests have noticed issues including dirty conditions, rusty fixtures, moldy walls, broken lights and scattered cups. Additionally, concerns about inadequate management and broken elements suggest that the facility could use better upkeep. Still, for those looking for a tranquil swimming experience, the indoor pool at Family Hotel La Luna can offer a pleasant escape, especially if maintenance concerns are addressed.
Honeymoon
Luxury
Romantic
The hotel prides itself on its various romantic touches, including romantic lights, candles on tables in the evening and breathtaking romantic sunsets. The quiet, romantic beach also stands out as a particularly charming feature, offering an intimate experience for honeymooners and couples alike.
The culinary experience is often highlighted as romantic and of gourmet quality, particularly at the seaside locations. The romantic atmosphere extends throughout the hotel's well-styled areas, making it a very appealing choice for those seeking a romantic holiday.
However, a few guests mentioned that the specific romantic room decorations they requested were not as expected, suggesting some variability in meeting particular romantic requests. Despite these minor setbacks, the overall ambiance remains highly praised for its romantic charm.
Yes, Family Hotel La Luna - All inclusive has pool(s) that belong to one or more of the following categories: Heated Pool, Indoor Pool.
Yes, a spa is available at Family Hotel La Luna - All inclusive.
No, Family Hotel La Luna - All inclusive doesn't allow dogs.
Yes, parking facilities are available at Family Hotel La Luna - All inclusive.
Yes, Family Hotel La Luna - All inclusive has a gym.
Location Show Map
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