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Summary of reviewsCapsule Hotel - Lucerne TheLAB, located in the heart of Lucerne, receives widespread praise from its guests for its strategic and convenient placement. Within a short 10-minute walk from the central train station, the hotel offers easy access to top attractions like Chapel Bridge, the old town and the lakefront. Its location is ideal for both sightseeing and transportation with public transit, supermarkets and lively bars and restaurants all nearby.
Guests are especially impressed with the innovative capsule-themed rooms. The capsules are noted for their spaciousness, cleanliness and well-thought-out design, providing privacy, soundproofing and comfort. Each capsule features climate control, clean bedding, adjustable lighting and plenty of power outlets, ensuring a practical and cozy stay. The common facilities, including rest areas and bathrooms, are also well-maintained and clean, adding to the hotel's welcoming atmosphere.
Despite some minor issues like the steepness of ladders for upper capsules and occasional warmth inside the capsules, the overall experience remains positive. The automated check-in process is generally smooth and user-friendly, allowing for easy access without the need for staff assistance. Most guests found the property to be clean and well-maintained with spotless facilities and generally satisfactory bathrooms, despite some isolated complaints about cleanliness in shared facilities.
The staff at Capsule Hotel - Lucerne TheLAB are frequently praised for their friendliness and helpfulness with quick response times and effective communication, even though there is no in-person reception. Valentina and Julia are specifically mentioned for their exemplary support. Most guests appreciate the clear instructions provided for self check-in, although some felt isolated due to the lack of direct interaction with other guests and the minimal staff presence.
The hotel's Wi-Fi service receives mixed reviews with the connection often described as strong and reliable. However, some guests experienced intermittent issues or found the Wi-Fi slow to respond. Despite these occasional connectivity problems, those who managed to connect generally found the Wi-Fi satisfactory.
The hotel also offers a mixed nightlife experience. Its central location provides excellent public transport connectivity and access to vibrant nightlife options. However, the area around the hotel is generally quiet at night, offering a peaceful retreat. Some guests did mention disruptive behavior from intoxicated individuals and occasional security concerns.
Finally, the hotel's beds receive high praise for their comfort, cleanliness and quietness. Guests appreciate the large, private beds with comfortable mattresses, clean bedding and good ventilation, ensuring a restful night's sleep. Minor comments on needed improvements are overshadowed by the general consensus that the beds are a highlight of the stay.
Overall, Capsule Hotel - Lucerne TheLAB stands out for its combination of privacy, comfort and innovative design, making it a highly recommended choice for travelers seeking a modern and convenient stay in Lucerne. Show more
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Categories
Capsule Hotel near Nightlife Spots
Capsule Hotel with Free Wi-Fi
Cheap Capsule Hotel
Capsule Hotel for Adults Only
Small Capsule Hotel
Room Types
Swiss CapsuleProviding free toiletries, this single room includes a shared bathroom with a walk-in shower and a hairdryer. Rooms on the upper floors are reachable by lift. The unit offers 1 bed.
Guest Reviews
8.0
Very Good
Location
Capsule Hotel - Lucerne TheLAB boasts an enviable location in the heart of Lucerne. Guests frequently praise its proximity to key attractions and the central train station, making it ideal for both sightseeing and transportation. Within a short walk of approximately 10 minutes from the main railway station, visitors can easily access the Chapel Bridge, old town and the lakefront, offering a convenient base for exploring the city. The hotel's placement allows for quick and easy public transit options with bus stops and local amenities like supermarkets and shopping areas close by. The central yet tranquil setting enhances the experience, placing guests within walking distance to everything Lucerne has to offer, from historic sights to lively bars and restaurants. The combination of its strategic location and ease of access makes Capsule Hotel - Lucerne TheLAB a highly recommended choice for travelers seeking to immerse themselves in the vibrant cityscape of Lucerne.
Rooms
The Capsule Hotel - Lucerne TheLAB offers a unique and comfortable experience for travelers with its innovative capsule-themed accommodations. The capsules are praised for their spaciousness, cleanliness and well-thought-out design, providing ample space, lighting and power outlets. Guests appreciate the privacy and soundproofing the capsules offer, making them feel like individual mini-rooms, despite the dormitory-style setting.
The capsules are described as comfortable, cozy and visually appealing with climate control features and good ventilation. The bedding is clean and comfy, contributing to a peaceful night's sleep. Each capsule is equipped with adjustable lighting, plugs and mirrors, ensuring a practical and user-friendly stay.
The hotel's common facilities, including the bathrooms and rest areas, receive positive remarks for being clean, spacious and well-maintained. The common eating area and small terrace add to the cozy and welcoming atmosphere, perfect for relaxation after a long day.
Despite a few minor issues such as the steepness of ladders for upper capsules and occasional warmth inside the capsules, guests find the overall experience enjoyable and worthwhile. The automated check-in process is generally smooth, allowing for easy access without needing staff assistance.
The Capsule Hotel - Lucerne TheLAB stands out for its combination of privacy, comfort and innovative design, making it a great choice for travelers looking for a modern and convenient stay.
Beds
The beds at Capsule Hotel - Lucerne TheLAB consistently receive high praise from guests. Many reviewers highlight the comfort of the beds with descriptions such as very comfortable beds, comfortable mattresses and surprisingly good bed. Clean bedding and towels are also noted, adding to the overall pleasant experience. Guests appreciate the large, private and quiet beds, making for a restful stay. The air conditioning and ventilation within the capsules enhance comfort, ensuring a good night's sleep without any noise disturbances. Despite some minor comments on the need for better mattresses or changes in bed linens during longer stays, the general consensus is that the beds are a standout feature in this hotel, allowing guests to sleep well. Additionally, capsules’ ample space, soundproofing and good lighting contribute to a seemingly ideal accommodation for solo travelers and backpackers.
Cleanliness
Capsule Hotel - Lucerne TheLAB provides a modern and comfortable accommodation experience with numerous positive remarks regarding its cleanliness. Most guests found the property to be clean and well-maintained, highlighting spotless facilities, clean rooms and bathrooms that were generally kept in good condition. The capsules themselves were frequently praised for being clean, tidy and comfortable, offering a cozy and quiet retreat.
The hotel's bathrooms, while often noted as clean, received mixed reviews. Some guests pointed out that the bathrooms and toilets were cleaned daily and were generally satisfactory, while others experienced issues such as mold, dirty showers and the presence of insects. Communal areas, including the kitchen and living spaces, were described as spacious and clean, although there were instances where these areas were not as immaculate as desired.
Overall, the capsule hotel combines cleanliness with a futuristic and practical design, making it a practical choice for travelers. Despite occasional lapses in maintaining the shared facilities, the hotel's clean and comfortable capsules, alongside its central location and friendly atmosphere, contribute to a positive stay.
Staff
The reviews for 'Capsule Hotel - Lucerne TheLAB' highlight a range of experiences regarding the hotel’s staff, often emphasizing their friendliness and helpfulness. Guests frequently praised the staff’s quick response times and effective communication, mainly through online channels or by phone. Valentina and Julia were specifically mentioned for their exemplary support and accommodating nature, which contributed positively to the guest experiences.
Despite the overwhelmingly positive feedback on staff demeanor and responsiveness, some reviews noted the absence of an in-person reception. Several guests mentioned that there is no physical staff presence on-site, which meant relying heavily on app-based or phone communication for assistance. This remote support was generally deemed efficient, although a few found it lacking in certain situations.
Encounters with the staff were described as courteous and respectful with many guests appreciating the clear instructions provided for the self check-in process. Some reviewers felt isolated due to the lack of direct interaction with other guests and the minimal staff presence. Nonetheless, the overall sentiment suggests that the staff at 'Capsule Hotel - Lucerne TheLAB' are friendly, polite and committed to ensuring a smooth and pleasant stay, despite the unconventional absence of a traditional reception desk.
Wi-Fi
Capsule Hotel - Lucerne TheLAB offers Wi-Fi to its guests and many have found the connection to be strong and reliable. Detailed instructions for contact-less check-in are provided, making the initial process smooth and efficient. However, it seems that there are intermittent issues with the Wi-Fi service with some guests reporting that the connection was inconsistent or required frequent reconnections. In some cases, the Wi-Fi was slow to respond and a few guests mentioned difficulties in getting the Wi-Fi to work throughout their stay. Accessing the building’s internet requires initial internet connection, which can be tricky for those without a Swiss SIM card. Additionally, there were reports of a lack of EU sockets in the community room, posing issues for international travelers needing to plug in their devices. Nonetheless, those who managed to connect generally found the Wi-Fi to be satisfactory for their needs.
Nightlife
Capsule Hotel - Lucerne TheLAB offers a mixed experience when it comes to nightlife. The hotel is located centrally, boasting excellent public transport connectivity and a vibrant neighborhood with numerous nightlife options nearby. Guests appreciate the ability to check in at any time and find the common area—with amenities like a kettle and microwave—accessible and advantageous.
However, the nighttime atmosphere around the hotel varies. Many reviews note that the area is generally quite quiet at night, offering a peaceful retreat despite the bustling nightlife options close by. Guests have also highlighted the hotel's cleanliness and the friendly staff, contributing to a pleasant stay.
On the downside, some reviews mention disruptive and noisy behavior from intoxicated guests, such as loud talking, music and door slamming late at night. Additionally, some guests felt uncertain about security concerns at night. Despite these issues, the overall experience is described as unique and worth it, particularly for those looking for a trippy and unconventional stay.
No, Capsule Hotel - Lucerne TheLAB doesn't have any pool.
No, a spa isn't available at Capsule Hotel - Lucerne TheLAB.
No, Capsule Hotel - Lucerne TheLAB doesn't allow dogs.
No, parking facilities aren't available at Capsule Hotel - Lucerne TheLAB.
No, Capsule Hotel - Lucerne TheLAB doesn't have a gym.