Crystal Palace Hotel
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Summary of reviewsCrystal Palace Hotel stands out due to its prime location in Juffair, offering guests easy access to numerous tourist attractions, the seaside, bustling shopping centers and a variety of cafes and restaurants. The neighborhood is praised for its pleasant ambiance and convenience, being close to Al Juffair Square, public amenities, multiple bus stops and only a ten-minute drive from the airport. This well-placed location is ideal for both relaxation and exploration with tranquil and lively surroundings.
While the breakfast experience leaves much to be desired with frequent comments about its lack of variety and poor quality, the dinner options receive high praise, especially the Indian cuisine featuring standout dishes like delicious biryani and masala. The bar and restaurant contribute positively to the dining experience, despite the higher restaurant prices and the need for updated breakfast offerings.
Guest opinions on the rooms are mixed but generally highlight the spaciousness and comfort provided. Many rooms are large with well-appointed living spaces and sizeable bathrooms, usually exceeding expectations given the price point. However, issues with cleanliness, outdated furnishings and maintenance concerns are common. Clean and organized rooms are occasionally reported, but unclean carpets, bathrooms and a persistent bad smell remain areas needing attention.
Cleanliness throughout the hotel garners mixed reviews. Some guests found the hotel clean and the cleaning staff helpful, while others point to significant cleanliness issues such as dirty rooms, stained beds and poor housekeeping. Public spaces, like the pool and entertainment outlets, are better maintained, although cleanliness in parking spaces and certain areas needs improvement.
Staff interactions receive generally positive feedback with several staff members being specifically praised for their exceptional service and support. Most guests highlight the warmth, efficiency and helpfulness of the reception and concierge teams but there are occasional reports of unprofessional behavior, slow response times and instances of staff being unhelpful.
The amenities at Crystal Palace Hotel include a gym and two rooftop pools, offering additional value. The gym, while a positive feature, requires better maintenance to meet expectations. The pools are a significant asset but suffer from cleanliness and maintenance issues, including occasional closure for maintenance.
The hotel is known for its vibrant nightlife scene with numerous nightclubs and bars, making it an excellent choice for nightlife enthusiasts. However, the accompanying noise levels can be disruptive, particularly for families or light sleepers.
The beds are another area with mixed reviews with some guests finding them clean and comfortable while others describe them as hard, uncomfortable and poorly maintained. This variability affects the overall sleep quality significantly.
While Crystal Palace Hotel is considered to have four-star features, it falls short of fully meeting the expectations associated with its rating. The hotel offers good accessibility for guests with disabilities and ensures a seamless experience with convenient proximity to restaurants and malls. Overall, it shows potential but could benefit from improvements in cleanliness, maintenance and breakfast quality to enhance the guest experience further.
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While the breakfast experience leaves much to be desired with frequent comments about its lack of variety and poor quality, the dinner options receive high praise, especially the Indian cuisine featuring standout dishes like delicious biryani and masala. The bar and restaurant contribute positively to the dining experience, despite the higher restaurant prices and the need for updated breakfast offerings.
Guest opinions on the rooms are mixed but generally highlight the spaciousness and comfort provided. Many rooms are large with well-appointed living spaces and sizeable bathrooms, usually exceeding expectations given the price point. However, issues with cleanliness, outdated furnishings and maintenance concerns are common. Clean and organized rooms are occasionally reported, but unclean carpets, bathrooms and a persistent bad smell remain areas needing attention.
Cleanliness throughout the hotel garners mixed reviews. Some guests found the hotel clean and the cleaning staff helpful, while others point to significant cleanliness issues such as dirty rooms, stained beds and poor housekeeping. Public spaces, like the pool and entertainment outlets, are better maintained, although cleanliness in parking spaces and certain areas needs improvement.
Staff interactions receive generally positive feedback with several staff members being specifically praised for their exceptional service and support. Most guests highlight the warmth, efficiency and helpfulness of the reception and concierge teams but there are occasional reports of unprofessional behavior, slow response times and instances of staff being unhelpful.
The amenities at Crystal Palace Hotel include a gym and two rooftop pools, offering additional value. The gym, while a positive feature, requires better maintenance to meet expectations. The pools are a significant asset but suffer from cleanliness and maintenance issues, including occasional closure for maintenance.
The hotel is known for its vibrant nightlife scene with numerous nightclubs and bars, making it an excellent choice for nightlife enthusiasts. However, the accompanying noise levels can be disruptive, particularly for families or light sleepers.
The beds are another area with mixed reviews with some guests finding them clean and comfortable while others describe them as hard, uncomfortable and poorly maintained. This variability affects the overall sleep quality significantly.
While Crystal Palace Hotel is considered to have four-star features, it falls short of fully meeting the expectations associated with its rating. The hotel offers good accessibility for guests with disabilities and ensures a seamless experience with convenient proximity to restaurants and malls. Overall, it shows potential but could benefit from improvements in cleanliness, maintenance and breakfast quality to enhance the guest experience further.
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Guest Reviews
Crystal Palace Hotel boasts a prime location, praised for its close proximity to key tourist attractions, the seaside and bustling shopping centers right at the doorstep. Nestled in the heart of Juffair, the hotel offers easy access to Al Juffair Square, public amenities and multiple bus stops, making it highly convenient for travelers. Guests highlight the nearby grocery store, various shopping outlets, supermarkets and a range of cafes and restaurants, ensuring that visitors have everything they need within reach.
The hotel's neighborhood is noted for its pleasant ambiance and accessibility to the city center with additional points for its closeness to the airport, which is just a ten-minute drive away. Notably, the location offers immediate proximity to vibrant clubs, restaurants and markets, adding to the convenience and appeal for guests looking to explore local hotspots.
Visitors emphasize the excellent and beautiful location, affirming that the hotel is well-placed for both relaxation and exploration. The surrounding area is described as tranquil yet lively with many attractive places nearby. The ease of access and prime positioning make it a favored spot for those looking to stay connected with the city's vibrant pulse while enjoying the comfortable and clean accommodations the hotel provides.
The breakfast experience at the Crystal Palace Hotel appears to be a major area of concern for many guests with numerous comments highlighting its limitations. A recurring theme is the lack of variety and flavor in the breakfast offerings. Many guests found the breakfast to be repetitive with some mentioning that the menu remained unchanged during their entire stay. For those looking for a diverse and flavorful breakfast, the reviews suggest that the current options may fall short of expectations.
Some guests reported that they were dissatisfied with the quality of food, describing it as poor or bad and likened it to basic or prison food. Additionally, the absence of a breakfast buffet was frequently noted with guests having to order ready meals instead, which added to the overall disappointment.
On a more positive note, a few reviews did mention that the breakfast was good or reasonable, suggesting that the experience can vary. It was also highlighted that the cleanliness and service in the food area were commendable, even if the breakfast itself was not up to par. However, the overall consensus indicates that there is significant room for improvement in the breakfast department to better meet guest expectations.
Crystal Palace Hotel offers a range of dining experiences with a highlight on their bar and restaurant, described by guests as extremely amazing. The hotel's Indian cuisine receives high praise for its delicious biryani and masala, prepared masterfully by the chef. While some guests note that the restaurant could benefit from updates and more varied breakfast options, overall, the dinner offerings leave a positive impression. Visitors should be aware that restaurant prices are considered on the higher side. Additional hotel amenities include two rooftop swimming pools, clean accommodations and a well-equipped kitchen, making it a good value for groups.
The guest reviews for Crystal Palace Hotel offer a mixed perspective on the hotel's rooms. On the positive side, many guests praise the rooms for being very spacious and comfortable, which appears to be a consistent highlight. The rooms are described as large with well-appointed living spaces and sizeable bathrooms, often exceeding guests’ expectations in terms of space for the price paid. Room service and overall room conditions received commendations with some guests appreciating the clean and organized spaces. The beds are generally found to be comfortable, suggesting a decent level of comfort in the accommodations.
However, the reviews also reveal several areas for improvement. Multiple guests noted issues with cleanliness, mentioning dirty room floors, sheets and bathroom supplies. The presence of cigarette smells and musty odors in the rooms and corridors was frequently mentioned, as was noise disturbance, making some rooms unsuitable for families. Additionally, the furniture and electrical appliances are often described as old or not functioning properly and basic amenities like kitchen supplies, a kettle and clean towels were sometimes missing. Maintenance and thorough cleaning appear to be lacking in some instances with some facilities not being well-inspected before check-ins.
While the hotel provides large, comfortable rooms at a good price point, addressing the cleanliness and maintenance issues, along with updating some of the old furnishings, could significantly enhance the overall guest experience.
At Crystal Palace Hotel, the experience with the beds has been described as varied. A number of guests found the beds to be clean and comfortable, even highlighting the size and overall appeal in some instances. However, many reviews point to significant issues with multiple guests reporting that the beds were hard, uncomfortable or even stiff. Pillows were frequently mentioned as a point of dissatisfaction, described as being old, hard and uncomfortable, sometimes even compared to stones in their rigidity.
Cleanliness also emerged as a concern. Some guests reported the bed sheets were not changed regularly and noted instances where the bedding was dirty. One guest even resorted to using their clothes as a barrier against perceived unclean pillows and blankets. Noise caused by the beds was another complaint, disrupting some patrons' sleep.
In sum, while a segment of guests experienced satisfactory bedding conditions, a predominant theme in the reviews was discomfort and concerns over cleanliness, affecting the overall sleep quality at Crystal Palace Hotel.
When it comes to cleanliness, the Crystal Palace Hotel has mixed reviews. Many guests noted that the hotel itself and the rooms are generally clean and well-organized with some describing their accommodations as clean, spotless and meeting expectations. Additionally, the cleaning staff has been commended for their excellent and responsive service.
However, several reviews highlight significant cleanliness issues, ranging from dirty and unclean rooms to stains on beds and a persistent bad smell in rooms and corridors. Specific problems include unclean carpets and toilets, poorly maintained bathrooms and old furniture with dirty bed sheets and towels. Some guests reported that housekeeping services were not regularly provided and often required multiple requests to the reception.
The hotel's public spaces, such as the pool and entertainment outlets, are well-maintained with inspections occurring almost daily, yet the cleanliness of parking spaces and the presence of dust in certain areas were points of criticism. Moreover, the presence of smoke smells throughout some floors and loud noise from a nightclub affect the overall comfort of the stay.
Therefore, while some guests found Crystal Palace Hotel clean and comfortable, others encountered considerable cleanliness and maintenance issues, making the experience varied depending on individual circumstances.
The Crystal Palace Hotel has garnered mixed reviews regarding its staff, though numerous positive aspects stand out. Notably, Mr. Noor, Ann, Kaouter, Tejaswini, Abdul Razzaq, Majid, Ellen and Kauthar have been highlighted for their exceptional service, humility and support. Many guests found the reception team, including Dania, Mary, Ravi and Maria, to be exceedingly helpful, polite and efficient, offering a warm welcome and smooth check-in and check-out processes.
Particularly commendable are staff members like Mr. Sachin and the supervisory figures Safaa and Khulood, who were appreciated for their professionalism and cheerful demeanor, even providing complimentary suite upgrades and other thoughtful gestures.
Guests reported positive interactions with the courteous and cooperative security staff, as well as prompt and respectful parking attendants, notably a respectful Tunisian gentleman. The concierge and housekeeping teams also received good remarks, emphasizing the cleanliness of the rooms and overall hotel environment.
However, the reviews were not without criticism. Some guests noted instances of unfriendly or unhelpful staff at the reception, poor treatment from certain employees and slow responses to requests. Reports of unprofessional behavior, including workers asking for bribes, did mar the hotel's reputation. Nonetheless, the majority of reviews reflect a predominantly positive experience with the staff at Crystal Palace Hotel, highlighting their efforts to ensure guest satisfaction.
The gym at the Crystal Palace Hotel has mixed feedback. On the positive side, it exists and is an adequate facility for guests looking to maintain their fitness routines while traveling. However, there are notable concerns. Several guests pointed out that the gym requires significant maintenance and improvement with some reviewers mentioning that it was closed all day during their stay. Overall, while the presence of a gym is a plus, its current state appears to need attention and better upkeep to meet guests' expectations.
The Crystal Palace Hotel features two rooftop pools, including an outdoor one available for guests. While having multiple pools is a notable amenity, reviews indicate some areas for improvement. Several guests have pointed out that the jacuzzi pool is dirty and the general condition of the pools seems neglected with one describing the pool area as dilapidated. There is also mention of the pool being closed for maintenance at times. Additionally, the pools do not have designated areas for young children, which may be inconvenient for families. Despite these concerns, the presence of two pools, including an outdoor option, can still be seen as a beneficial feature for guests seeking a place to swim during their stay.
Crystal Palace Hotel is renowned for its vibrant nightlife scene, characterized by an array of nightclubs and bars that operate well into the night. Guests have frequently highlighted the lively atmosphere, noting that the abundance of clubs results in a highly dynamic environment, perfect for those looking to immerse themselves in nightlife and late-night parties.
However, this lively setting comes with its drawbacks, particularly for light sleepers and families. The pervasive noise from nightclubs and discos, often lasting until the early hours, has been a common issue, disrupting sleep for many guests. Rooms facing these clubs or situated directly above them are particularly affected by the loud music and sounds from parties, which can be annoying and intrusive.
Given the high noise levels and the nature of the nightlife, Crystal Palace Hotel might not be the best choice for families or those seeking a peaceful retreat. On the flip side, it could be an ideal spot for younger visitors and party enthusiasts who wish to enjoy an active and bustling nighttime experience. It is advisable to consider these factors when planning a stay at the hotel, depending on one’s personal preferences and tolerance for noise.
Crystal Palace Hotel has been described as an exceptional property with notable four-star features. While it may not cater specifically to families, it offers a clean environment where guests can request additional water and regular room cleanings. However, some amenities like towels and carpets are showing signs of age, which could use some attention. Service is generally adequate, though the dining experience has received mixed feedback. Guests also noted that the minibar provided minimal supplies. Overall, the hotel presents certain strengths but could benefit from improvements to fully meet the expectations associated with its rating.
Crystal Palace Hotel boasts an easily accessible location, making it a convenient choice for guests with disabilities. The hotel ensures that wheelchair access is well accommodated and the overall accessibility is noted to be very good. Quick arrival and departure processes add to the seamless experience. Additionally, its proximity to restaurants and malls enhances the overall convenience for all guests.
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Location
The hotel's neighborhood is noted for its pleasant ambiance and accessibility to the city center with additional points for its closeness to the airport, which is just a ten-minute drive away. Notably, the location offers immediate proximity to vibrant clubs, restaurants and markets, adding to the convenience and appeal for guests looking to explore local hotspots.
Visitors emphasize the excellent and beautiful location, affirming that the hotel is well-placed for both relaxation and exploration. The surrounding area is described as tranquil yet lively with many attractive places nearby. The ease of access and prime positioning make it a favored spot for those looking to stay connected with the city's vibrant pulse while enjoying the comfortable and clean accommodations the hotel provides.
Breakfast
Some guests reported that they were dissatisfied with the quality of food, describing it as poor or bad and likened it to basic or prison food. Additionally, the absence of a breakfast buffet was frequently noted with guests having to order ready meals instead, which added to the overall disappointment.
On a more positive note, a few reviews did mention that the breakfast was good or reasonable, suggesting that the experience can vary. It was also highlighted that the cleanliness and service in the food area were commendable, even if the breakfast itself was not up to par. However, the overall consensus indicates that there is significant room for improvement in the breakfast department to better meet guest expectations.
Dinner
Rooms
However, the reviews also reveal several areas for improvement. Multiple guests noted issues with cleanliness, mentioning dirty room floors, sheets and bathroom supplies. The presence of cigarette smells and musty odors in the rooms and corridors was frequently mentioned, as was noise disturbance, making some rooms unsuitable for families. Additionally, the furniture and electrical appliances are often described as old or not functioning properly and basic amenities like kitchen supplies, a kettle and clean towels were sometimes missing. Maintenance and thorough cleaning appear to be lacking in some instances with some facilities not being well-inspected before check-ins.
While the hotel provides large, comfortable rooms at a good price point, addressing the cleanliness and maintenance issues, along with updating some of the old furnishings, could significantly enhance the overall guest experience.
Beds
Cleanliness also emerged as a concern. Some guests reported the bed sheets were not changed regularly and noted instances where the bedding was dirty. One guest even resorted to using their clothes as a barrier against perceived unclean pillows and blankets. Noise caused by the beds was another complaint, disrupting some patrons' sleep.
In sum, while a segment of guests experienced satisfactory bedding conditions, a predominant theme in the reviews was discomfort and concerns over cleanliness, affecting the overall sleep quality at Crystal Palace Hotel.
Cleanliness
However, several reviews highlight significant cleanliness issues, ranging from dirty and unclean rooms to stains on beds and a persistent bad smell in rooms and corridors. Specific problems include unclean carpets and toilets, poorly maintained bathrooms and old furniture with dirty bed sheets and towels. Some guests reported that housekeeping services were not regularly provided and often required multiple requests to the reception.
The hotel's public spaces, such as the pool and entertainment outlets, are well-maintained with inspections occurring almost daily, yet the cleanliness of parking spaces and the presence of dust in certain areas were points of criticism. Moreover, the presence of smoke smells throughout some floors and loud noise from a nightclub affect the overall comfort of the stay.
Therefore, while some guests found Crystal Palace Hotel clean and comfortable, others encountered considerable cleanliness and maintenance issues, making the experience varied depending on individual circumstances.
Staff
Particularly commendable are staff members like Mr. Sachin and the supervisory figures Safaa and Khulood, who were appreciated for their professionalism and cheerful demeanor, even providing complimentary suite upgrades and other thoughtful gestures.
Guests reported positive interactions with the courteous and cooperative security staff, as well as prompt and respectful parking attendants, notably a respectful Tunisian gentleman. The concierge and housekeeping teams also received good remarks, emphasizing the cleanliness of the rooms and overall hotel environment.
However, the reviews were not without criticism. Some guests noted instances of unfriendly or unhelpful staff at the reception, poor treatment from certain employees and slow responses to requests. Reports of unprofessional behavior, including workers asking for bribes, did mar the hotel's reputation. Nonetheless, the majority of reviews reflect a predominantly positive experience with the staff at Crystal Palace Hotel, highlighting their efforts to ensure guest satisfaction.
Gym
Pool
Nightlife
However, this lively setting comes with its drawbacks, particularly for light sleepers and families. The pervasive noise from nightclubs and discos, often lasting until the early hours, has been a common issue, disrupting sleep for many guests. Rooms facing these clubs or situated directly above them are particularly affected by the loud music and sounds from parties, which can be annoying and intrusive.
Given the high noise levels and the nature of the nightlife, Crystal Palace Hotel might not be the best choice for families or those seeking a peaceful retreat. On the flip side, it could be an ideal spot for younger visitors and party enthusiasts who wish to enjoy an active and bustling nighttime experience. It is advisable to consider these factors when planning a stay at the hotel, depending on one’s personal preferences and tolerance for noise.
4 Star
Accessible
Yes, Crystal Palace Hotel has pool(s) that belong to one or more of the following categories: Pool Lap Lanes, Outdoor Pool.
No, a spa isn't available at Crystal Palace Hotel.
No, Crystal Palace Hotel doesn't allow dogs.
Yes, parking facilities are available at Crystal Palace Hotel.
Yes, Crystal Palace Hotel has a gym.
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