AluaSun Marbella Park
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Summary of reviews'AluaSun Marbella Park' offers a generally positive and family-friendly experience with some areas needing improvement. The hotel’s location, surrounded by pine trees in a quiet setting on the Costa del Sol, is convenient for exploring nearby attractions, shops and restaurants. Guests particularly appreciate the short walk to the beach and the free shuttle service, although some found the proximity to fast roads and the highway noisy. Overall, it provides good value for exploring the Marbella area.
Breakfast receives mixed reviews. Guests praise the variety, quality of baked goods and friendly staff, though issues with specific items and lack of gluten-free or vegan options are noted. Dinner reviews also vary: while the buffet is lauded for its value, themed nights and fresh food, criticisms include repetitiveness, inconsistent quality and crowded dining spaces.
Room feedback is similarly varied. Many guests find the rooms spacious, comfortable and clean, especially those that have been recently updated. However, concerns exist regarding dated decor, cleanliness and maintenance issues, such as broken fixtures and subpar air conditioning.
Cleanliness throughout the hotel is another mixed point. Some guests appreciate the overall clean environment and well-maintained gardens. However, reports of dirty rooms, poorly maintained pools and communal areas detract from the experience.
The staff is a standout feature with numerous guests praising their friendliness, professionalism and helpfulness across all departments. Specific mentions highlight exceptional service from receptionists, housekeepers and entertainment staff.
WiFi service at the hotel is notably disappointing with many guests reporting poor to non-functional connections, particularly in rooms. The gym, while a useful addition, lacks sufficient equipment and is often described as small and inadequately stocked.
The pool area is highly enjoyed by families, particularly for its child-friendly features like water slides and an engaging entertainment team. However, cleanliness, overcrowding and maintenance issues are common complaints. Despite its distance, the beach is accessible via a provided shuttle bus, though punctuality could be improved.
Overall, 'AluaSun Marbella Park' is recommended primarily for families seeking a budget-friendly base with excellent staff and convenient location, though future visitors should temper expectations regarding food variety, room modernity and WiFi reliability.
Categories
Breakfast receives mixed reviews. Guests praise the variety, quality of baked goods and friendly staff, though issues with specific items and lack of gluten-free or vegan options are noted. Dinner reviews also vary: while the buffet is lauded for its value, themed nights and fresh food, criticisms include repetitiveness, inconsistent quality and crowded dining spaces.
Room feedback is similarly varied. Many guests find the rooms spacious, comfortable and clean, especially those that have been recently updated. However, concerns exist regarding dated decor, cleanliness and maintenance issues, such as broken fixtures and subpar air conditioning.
Cleanliness throughout the hotel is another mixed point. Some guests appreciate the overall clean environment and well-maintained gardens. However, reports of dirty rooms, poorly maintained pools and communal areas detract from the experience.
The staff is a standout feature with numerous guests praising their friendliness, professionalism and helpfulness across all departments. Specific mentions highlight exceptional service from receptionists, housekeepers and entertainment staff.
WiFi service at the hotel is notably disappointing with many guests reporting poor to non-functional connections, particularly in rooms. The gym, while a useful addition, lacks sufficient equipment and is often described as small and inadequately stocked.
The pool area is highly enjoyed by families, particularly for its child-friendly features like water slides and an engaging entertainment team. However, cleanliness, overcrowding and maintenance issues are common complaints. Despite its distance, the beach is accessible via a provided shuttle bus, though punctuality could be improved.
Overall, 'AluaSun Marbella Park' is recommended primarily for families seeking a budget-friendly base with excellent staff and convenient location, though future visitors should temper expectations regarding food variety, room modernity and WiFi reliability.
Hotel near Golf Courses
Hotel near The Beach
Hotel for Honeymoon
Family Friendly Hotel
Romantic Hotel
Hotel with Swimming Pool
Heated Pool Pool Water Slide Outdoor Pool
Business Hotel
Hotel with Parking
Accessible Hotel
Hotel with Gym
Hotel with Tennis Courts
Hotel for Yoga
4-Star Hotel
Hotel with Outdoor Pool
Hotel with Pool Water Slide
Hotel with Heated Pool
Guest Reviews
'AluaSun Marbella Park' is situated in a mixed area on the Costa del Sol, surrounded by pine trees and a quiet setting. The hotel boasts proximity to various attractions, shops and restaurants, which are highly appreciated by guests. The beach is a short 10-minute walk away and there's a handy free bus service for those who prefer not to walk. Guests found it convenient for exploring the region, given its accessibility to nearby cities and touristic spots.
The location near Elviria also proves useful for visitors with many local amenities within easy reach. Free parking around the hotel adds to the convenience. However, its proximity to fast roads and the highway presents challenges with some guests finding it noisy and not ideal for walking, especially with children or strollers.
While the hotel provides good accessibility by bus or car to Marbella center, some guests felt it is somewhat removed from the main attractions and beaches, making car travel necessary. Despite the mixed reviews about its exact positioning, many visitors highlighted its strategic location for a good price-quality ratio, making it a reasonable option for exploring the broader Marbella area.
AluaSun Marbella Park's breakfast offerings have received a mixed response from guests. On the positive side, many reviewers praised the variety and abundance of items available at the buffet. The spacious and clean dining area adds to the pleasant breakfast experience with plenty of seating. Several guests highlighted the good quality of bread, croissants and the overall diverse selection, which includes options like pancakes and omelettes. The attentive and friendly service of the staff was also a recurring commendation.
However, not all feedback was favorable. Some guests found the quality of certain items, such as bacon and sausages, to be lacking. Specific criticisms were directed at the limited choices for cereals and the use of boxed juice and powdered coffee. The breakfast timetable, ending at 10 AM and the additional charge for fresh orange juice were points of contention. Furthermore, repeated issues with food not being replenished quickly enough and the absence of gluten-free and vegan options were noted.
Overall, while many appreciated the extensive and varied breakfast buffet, there were concerns about food quality and certain limitations that could impact the overall dining experience.
The dinner experience at AluaSun Marbella Park presents a mixed bag of reviews from its guests. On the positive side, many patrons found the buffet to be great with some hailing it as excellent, delicious and very good value for money. The varied and extensive dinner options were appreciated by several guests, who enjoyed themed nights and Mexican specials. There was also praise for fresh and abundant food with a decent selection that some found quite satisfying for the price.
However, the positive feedback is accompanied by substantial criticism. Many guests highlighted the repetitive nature of the buffet with some even noting they ate the same meal up to four times in a week. The quality and flavor were frequently called into question; terms like tasteless, low quality and lacking flavor appeared multiple times. Issues with undercooked food and poorly washed items were also mentioned, impacting the overall dining satisfaction.
The variety at the buffet was another common point of contention with many finding it limited and monotonous. Despite some finding the meals to be a satisfactory value for money, others expressed disappointment, stating that the food did not meet the standards expected of a four-star hotel. Guests also noted that the dining area tended to get crowded and the replenishment of dishes was not timely, leading to a battle for food during meals.
The inconsistent quality between meals also contributed to the mixed reviews. While the dessert and the introduction of themed dinner nights received occasional praise, the overall consensus indicates that improvement is needed to meet guest expectations, especially regarding the food's consistency and variety.
At AluaSun Marbella Park, guest feedback on the rooms suggests a mixed experience. Many guests appreciated the spaciousness and comfort of the rooms, often noting their cleanliness and the convenience of amenities like air conditioning, refrigerators and balconies. Some rooms have been updated and are described as clean, modern and equipped with comfortable beds. Additionally, the staff’s efforts and the overall maintenance of the hotel have garnered positive remarks with particular appreciation for the lovely pool views and peaceful, garden-level settings.
However, there are considerable concerns about the age and upkeep of many rooms. Common issues cited include dated decor, the need for renovation—especially in the bathrooms—a lack of soundproofing and occasional problems with cleanliness. The presence of insects, humidity, rust and broken fixtures have disappointed some guests. Some rooms were described as very small and not matching the photos provided, leading to expectations not being met. Furthermore, problems with air conditioning and occasional poor room service have been noted.
While the hotel has its charming and comfortable aspects, a thorough renovation and more consistent cleaning practices could significantly enhance the guest experience.
Guests of AluaSun Marbella Park have a mixed experience when it comes to the beds. The majority highlight the beds as being comfortable and well-maintained with many mentioning that they found the beds to be soft yet supportive. Guests frequently describe the beds as "very comfortable" or "super comfortable," contributing significantly to a restful night's sleep. However, some guests encountered issues such as two single beds pushed together instead of a larger double bed, which isn't ideal for couples.
While many find the mattresses to be adequately firm, there are mentions of some mattresses being too soft or sunken, diminishing the quality of sleep for a few. The beds without fitted sheets and low or thin pillows also seemed to detract from the overall comfort for some guests. Despite these inconsistencies, the clean and comfortable beds are often highlighted positively in the reviews, indicating a generally satisfactory experience for most visitors in terms of bedding.
AluaSun Marbella Park offers a mixed experience when it comes to cleanliness and facilities. Many guests praised the hotel for its overall cleanliness, highlighting the housekeeping service, clean rooms and well-maintained exteriors and gardens. The attentive cleaning staff and waiters received positive feedback for their politeness and constant replenishing of supplies.
However, there were numerous complaints about specific cleanliness issues. Many guests reported dirty rooms with cobwebs and old, deteriorating furniture. The pool area, although pleasant for families, was noted for its lack of cleanliness with muddy paths, unhygienic pool snacks and a general need for more maintenance and cleaning. The communal areas, including the pool bathrooms and dining areas, also faced criticism for poor cleanliness standards. Some guests encountered severe issues like cockroaches in the dining area and dirty pool water.
While some rooms were described as very clean and comfortable, others were noted as very dirty with hair in beds and sinks, stained walls and overall poor cleaning practices. The hotel's age and lack of recent renovations added to the feeling of uncleanliness with outdated bathrooms and visible wear and tear.
Despite the ups and downs in cleanliness, the staff's friendliness and the efforts in maintaining virus precautions were recognized positively by guests. The hotel's beautiful gardens and greenery provided a pleasant contrast to the cleanliness issues and the variety in food offerings, though sometimes criticized for lacking quality, added to the overall experience.
The staff at AluaSun Marbella Park receives overwhelmingly positive reviews for their professionalism, friendliness and helpfulness. Guests frequently highlight the pleasant and attentive nature of the staff across various departments such as reception, cleaning and the restaurant. Special mentions are made for individuals like Sergio and Inma, as well as the animation team, who are praised for their dedication and ability to make both children and adults feel welcome. The waitstaff, lifeguards and bar employees also receive commendations for being courteous and efficient, although a few reviews noted some unfriendliness among certain bar staff members.
The reception staff, especially Tania, Nadia and the white-haired gentleman, are particularly noted for their warm welcomes and excellent customer service. Housekeepers and buffet managers are commended for their politeness and attention to detail with specific praise directed toward the lifeguard named Israel for his attentiveness.
Despite some occasional criticisms about understaffing and instances of rudeness from certain employees, the general sentiment remains highly positive. Guests appreciate the hard work and enthusiasm exhibited by the staff, often mentioning their ability to maintain a cheerful demeanor even during busy times. The animation team, led by individuals like Jose, is frequently described as spectacular and dedicated, contributing significantly to the overall enjoyable experience at the hotel.
In summary, the personable and capable staff at AluaSun Marbella Park play a crucial role in enhancing the guest experience, making the hotel a recommended choice for travelers.
Travelers considering a stay at AluaSun Marbella Park should be aware that the WiFi service has received predominantly negative feedback. Many guests reported that the WiFi connection was poor with some describing it as catastrophic, very poor and even non-functional. Internet coverage seems to be especially problematic in the rooms, where the signal often did not reach or was extremely weak, leading to frustration as the connection kept dropping. While some reviewers stated that the WiFi was slightly better in common areas, others found the service generally deficient throughout the hotel. A few guests noted they had to change rooms to access better WiFi, but this was not a guaranteed solution. Overall, if reliable internet access is a priority, this hotel might not meet those needs.
AluaSun Marbella Park offers a gym for fitness enthusiasts, although it appears to be modest in size and equipment. The gym does exist, providing a space for guests who prioritize maintaining their workout routines during their stay. However, it is important to note that the gym is described as small and poorly stocked with limited equipment available, such as only one treadmill. Some reviews indicated that the cleanliness of the gym could be improved. While the inclusion of a gym is a plus, it might not meet the expectations of guests looking for a comprehensive fitness facility.
The pool area at AluaSun Marbella Park receives a mix of reviews, but families traveling with children seem to particularly enjoy it. Parents note the pool's child-friendly features, such as water slides, which provide great entertainment for the little ones. Despite some guests finding the pools small and overcrowded given the resort's capacity, the slides are often highlighted as a significant plus. The entertainment team around the pool area is also highly praised for engaging activities and attentive service, adding to the overall positive experience for children.
However, there are concerns about cleanliness and maintenance with reports of dirty water, broken sunbeds and clogged drains. Some guests mentioned the pool being too small for the number of visitors, making it difficult to find available loungers. Additionally, the pool reportedly closes early, which could be inconvenient for those looking to swim in the evening.
The aesthetics of the pool area and the gardens are generally appreciated and certain sections, like the adults-only pool and the pool bar, provide variation. Yet, the spaces are often described as too limited and the pools not as large as they appear in photos. Despite the shortcomings, the pool area’s appealing design and fun features for children, such as the slides, make it a highlight for family guests.
The AluaSun Marbella Park offers a varied experience when it comes to accessing the beach. While some guests found the beach within easy walking distance, around a 10 to 15-minute walk, others felt it was much further and not suitable for those with children or strollers due to stairs and crossing a highway. To address this, the hotel provides a free shuttle bus service, which many found convenient despite some issues with scheduling and late start times at 11:00 am.
Guests appreciated the proximity to Elviria beaches and nearby commercial areas with plenty of restaurants. The beaches themselves received praise for their beauty and family-friendly atmosphere. However, some found the beach descriptions misleading compared to the actual distance from the hotel. For those preferring not to walk, the shuttle bus was highlighted as a stress-free alternative, although punctuality could be improved.
Overall, while the beach is not directly adjacent to the hotel, the available shuttle service helps make it accessible, though future visitors should be prepared for potential minor inconveniences in reaching the beach.
The AluaSun Marbella Park hotel features well-received tennis courts, praised by guests for their quality. Visitors can enjoy various tennis ball games and tennis court activities, adding a sporty element to their stay. However, occasional feedback mentions times when the tennis courts were not available. Despite some minor imperfections, the presence of tennis courts generally enhances the recreational options for guests. The hotel also provides additional amenities, like a great ping pong table, offering more choices for those seeking to stay active.
At AluaSun Marbella Park, the parking situation elicits mixed reactions from the guests. Many appreciate the fact that the hotel offers a designated parking area, describing it as very good and noting it provides convenience. There are also some mentions of free parking spaces available on-site, which are highly valued by those fortunate enough to snag one.
However, there are recurring complaints about the cost associated with the hotel's parking facilities with fees ranging from €10 to €14 per day. This expense is often described as high, especially given that the parking lot is outdoors without shade and sometimes perceived as insecure. The additional cost for parking is also seen as a deterrent, particularly since it is not included in the all-inclusive packages.
Several guests point out that finding a parking space can be quite difficult. The hotel’s parking lot often appears to be full and securing a spot upon request is not guaranteed. In some cases, guests had to park far from the hotel or resort to nearby areas, which added to their frustration. The cleanliness of the parking lot also comes into question with minimal cleaning reported.
On the positive side, some remarked that parking in the vicinity is manageable and you can often find spaces nearby, making it unnecessary to rely solely on the hotel's paid parking. However, those who need to park at the hotel should be prepared for potential inconveniences and additional costs.
The AluaSun Marbella Park is a highly recommended hotel for families seeking a relaxing and fun-filled vacation. Many reviews highlight its family-friendly atmosphere, making it an ideal destination for trips with children. One of the hotel's standout features is its water park with slides, which seems to be a hit among kids of all ages. Children particularly enjoy the slides and parents appreciate the supervised activities and animation team, which provide plenty of entertainment throughout the day and evening.
The hotel boasts multiple pools, including a dedicated children's pool and a mini club that has garnered positive feedback from guests. Despite occasional issues with pool closures and overcrowding during the high season, the overall experience remains positive due to the myriad activities available for kids.
Evening entertainment, such as shows and a children's disco, is well-received, ensuring that both kids and adults enjoy their stay. The friendly and attentive staff, especially those involved in kids' activities, contribute significantly to the hotel's welcoming environment. Specific mentions of standout team members reflect the high level of service provided.
Guests also commend the hotel for its comfortable family rooms and convenient facilities, which include a complete breakfast buffet and various amenities suitable for families.
In summary, AluaSun Marbella Park is an excellent choice for families looking to spend quality time together with plenty of activities and friendly service to keep everyone entertained and happy.
Many guest reviews of AluaSun Marbella Park highlight a discrepancy between its advertised four-star rating and the actual experience. Numerous guests expressed that the hotel does not meet the standards expected of a four-star establishment with several likening it more to a three-star hotel or worse. The quality of the facilities and services were frequently mentioned as falling short of what a four-star rating should deliver.
The food, while varied, was often described as repetitive and not up to par with other four-star hotels, particularly when compared to similar accommodations in the Canary Islands. The room services and overall attention to detail were also noted as areas needing improvement to align with four-star expectations.
However, reviews did mention some positive aspects such as the variety of activities available for kids, which provided a semblance of a four-star experience. Additionally, the buffet received some praise, being described as the only aspect that truly met the four-star standard.
Overall, guests felt that while AluaSun Marbella Park might once have deserved its four-star rating, it currently does not meet those standards, suggesting it needs significant improvements to live up to its advertised category.
AluaSun Marbella Park receives commendations for an excellent overall experience, particularly highlighting its efficient reception and service. The facility offers convenient bus services that provide easy access to the beach, making it kid-friendly and ideal for families. However, it may be less suited for business travelers based on the reviews. Although the bus service offers good transportation to the beach, some noted issues with its reliability and the distance from the bus stop to the beach is considerable. Despite these minor setbacks, the transportation options available are appreciated by guests.
The AluaSun Marbella Park offers a family-friendly atmosphere, complete with a pool and slides that are ideal for children. The facilities are generally well-adapted for guests with limited mobility. The hotel features good accessibility, including additional signs outside rooms that can be accessed from different entrances and a beautiful pine garden. However, there are some limitations such as slopes and stairs, which can pose challenges for guests using strollers or requiring ramps. Parking at the hotel may also be difficult. Nonetheless, the hotel's proximity to a nearby shopping center provides convenient access to various amenities.
AluaSun Marbella Park boasts a delightful pool area featuring water slides that are particularly entertaining for children. Many visitors appreciated the substantial pool and slide area, noting how much their children loved the variety of slides available. The slides were often highlighted as a great feature, providing excellent entertainment and fun for families. Cleanliness was also commended with the slide area being meticulously maintained.
However, there were mentions of some slides requiring slight maintenance and instances when the slides were not fully functional. A few guests expressed concerns about the safety around the slide area. Despite these occasional issues, the general consensus indicates that the slides and pool area substantially enhance the family-friendly experience at the hotel, making it a preferred spot for those traveling with kids.
The outdoor pool area at AluaSun Marbella Park is a highlight for many visitors, particularly families with children. The hotel offers several large, well-maintained pools, including a dedicated children's pool equipped with fun slides. Guests appreciate the various pools available, noting that they are clean and well-received by all ages. The slides are frequently mentioned as a major source of enjoyment for kids, adding to the overall fun atmosphere of the pool area.
While most reviews praise the cleanliness and upkeep of the outdoor spaces, some mention areas in need of renovation, particularly the water park sections. Despite these occasional maintenance concerns, the pool and slides consistently provide a great experience for visitors, especially those traveling with children. The fun guaranteed by the slides and the well-equipped pools make it a popular choice for family vacations.
AluaSun Marbella Park presents a mixed experience when it comes to luxury. While it claims a 4-star status, many guests have found it falling short of those expectations. Descriptions often liken it more to a 2-star hotel, notably regarding the old and deteriorated room conditions and dated decor, particularly the entrance. The service also does not consistently meet the standards one would expect from a 4-star establishment, causing some disappointments.
In addition, there's a noticeable need for renovations to maintain and elevate the hotel's category. The food quality in the buffet also leaves room for improvement, which is an area some guests found lacking. The variety in the drinks package did not impress and the labeling during breakfast could use more accuracy.
Safety and monitoring could also be enhanced with guests suggesting an increase in lifeguards at the pools and better overall security. While the hotel does offer some luxury services, the overall experience might not fully align with traditional 4-star expectations.
AluaSun Marbella Park is highlighted as a suitable destination for couples seeking a romantic retreat. Experiences such as amazing honeymoon visits and mentions of comfortable and relaxed atmospheres indicate that it provides the serene environment many look for in a romantic setting. While some reviews suggest it is quiet and appropriate for couples, there are notable concerns regarding noise levels and the absence of double beds, which may detract from the overall romantic experience. Therefore, despite positive feedback on comfort and relaxation, inconsistencies in accommodations and ambiance might affect its suitability for a truly romantic getaway.
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Location
The location near Elviria also proves useful for visitors with many local amenities within easy reach. Free parking around the hotel adds to the convenience. However, its proximity to fast roads and the highway presents challenges with some guests finding it noisy and not ideal for walking, especially with children or strollers.
While the hotel provides good accessibility by bus or car to Marbella center, some guests felt it is somewhat removed from the main attractions and beaches, making car travel necessary. Despite the mixed reviews about its exact positioning, many visitors highlighted its strategic location for a good price-quality ratio, making it a reasonable option for exploring the broader Marbella area.
Breakfast
However, not all feedback was favorable. Some guests found the quality of certain items, such as bacon and sausages, to be lacking. Specific criticisms were directed at the limited choices for cereals and the use of boxed juice and powdered coffee. The breakfast timetable, ending at 10 AM and the additional charge for fresh orange juice were points of contention. Furthermore, repeated issues with food not being replenished quickly enough and the absence of gluten-free and vegan options were noted.
Overall, while many appreciated the extensive and varied breakfast buffet, there were concerns about food quality and certain limitations that could impact the overall dining experience.
Dinner
However, the positive feedback is accompanied by substantial criticism. Many guests highlighted the repetitive nature of the buffet with some even noting they ate the same meal up to four times in a week. The quality and flavor were frequently called into question; terms like tasteless, low quality and lacking flavor appeared multiple times. Issues with undercooked food and poorly washed items were also mentioned, impacting the overall dining satisfaction.
The variety at the buffet was another common point of contention with many finding it limited and monotonous. Despite some finding the meals to be a satisfactory value for money, others expressed disappointment, stating that the food did not meet the standards expected of a four-star hotel. Guests also noted that the dining area tended to get crowded and the replenishment of dishes was not timely, leading to a battle for food during meals.
The inconsistent quality between meals also contributed to the mixed reviews. While the dessert and the introduction of themed dinner nights received occasional praise, the overall consensus indicates that improvement is needed to meet guest expectations, especially regarding the food's consistency and variety.
Rooms
However, there are considerable concerns about the age and upkeep of many rooms. Common issues cited include dated decor, the need for renovation—especially in the bathrooms—a lack of soundproofing and occasional problems with cleanliness. The presence of insects, humidity, rust and broken fixtures have disappointed some guests. Some rooms were described as very small and not matching the photos provided, leading to expectations not being met. Furthermore, problems with air conditioning and occasional poor room service have been noted.
While the hotel has its charming and comfortable aspects, a thorough renovation and more consistent cleaning practices could significantly enhance the guest experience.
Beds
While many find the mattresses to be adequately firm, there are mentions of some mattresses being too soft or sunken, diminishing the quality of sleep for a few. The beds without fitted sheets and low or thin pillows also seemed to detract from the overall comfort for some guests. Despite these inconsistencies, the clean and comfortable beds are often highlighted positively in the reviews, indicating a generally satisfactory experience for most visitors in terms of bedding.
Cleanliness
However, there were numerous complaints about specific cleanliness issues. Many guests reported dirty rooms with cobwebs and old, deteriorating furniture. The pool area, although pleasant for families, was noted for its lack of cleanliness with muddy paths, unhygienic pool snacks and a general need for more maintenance and cleaning. The communal areas, including the pool bathrooms and dining areas, also faced criticism for poor cleanliness standards. Some guests encountered severe issues like cockroaches in the dining area and dirty pool water.
While some rooms were described as very clean and comfortable, others were noted as very dirty with hair in beds and sinks, stained walls and overall poor cleaning practices. The hotel's age and lack of recent renovations added to the feeling of uncleanliness with outdated bathrooms and visible wear and tear.
Despite the ups and downs in cleanliness, the staff's friendliness and the efforts in maintaining virus precautions were recognized positively by guests. The hotel's beautiful gardens and greenery provided a pleasant contrast to the cleanliness issues and the variety in food offerings, though sometimes criticized for lacking quality, added to the overall experience.
Staff
The reception staff, especially Tania, Nadia and the white-haired gentleman, are particularly noted for their warm welcomes and excellent customer service. Housekeepers and buffet managers are commended for their politeness and attention to detail with specific praise directed toward the lifeguard named Israel for his attentiveness.
Despite some occasional criticisms about understaffing and instances of rudeness from certain employees, the general sentiment remains highly positive. Guests appreciate the hard work and enthusiasm exhibited by the staff, often mentioning their ability to maintain a cheerful demeanor even during busy times. The animation team, led by individuals like Jose, is frequently described as spectacular and dedicated, contributing significantly to the overall enjoyable experience at the hotel.
In summary, the personable and capable staff at AluaSun Marbella Park play a crucial role in enhancing the guest experience, making the hotel a recommended choice for travelers.
Wi-Fi
Gym
Pool
However, there are concerns about cleanliness and maintenance with reports of dirty water, broken sunbeds and clogged drains. Some guests mentioned the pool being too small for the number of visitors, making it difficult to find available loungers. Additionally, the pool reportedly closes early, which could be inconvenient for those looking to swim in the evening.
The aesthetics of the pool area and the gardens are generally appreciated and certain sections, like the adults-only pool and the pool bar, provide variation. Yet, the spaces are often described as too limited and the pools not as large as they appear in photos. Despite the shortcomings, the pool area’s appealing design and fun features for children, such as the slides, make it a highlight for family guests.
Beach
Guests appreciated the proximity to Elviria beaches and nearby commercial areas with plenty of restaurants. The beaches themselves received praise for their beauty and family-friendly atmosphere. However, some found the beach descriptions misleading compared to the actual distance from the hotel. For those preferring not to walk, the shuttle bus was highlighted as a stress-free alternative, although punctuality could be improved.
Overall, while the beach is not directly adjacent to the hotel, the available shuttle service helps make it accessible, though future visitors should be prepared for potential minor inconveniences in reaching the beach.
Tennis
Parking
However, there are recurring complaints about the cost associated with the hotel's parking facilities with fees ranging from €10 to €14 per day. This expense is often described as high, especially given that the parking lot is outdoors without shade and sometimes perceived as insecure. The additional cost for parking is also seen as a deterrent, particularly since it is not included in the all-inclusive packages.
Several guests point out that finding a parking space can be quite difficult. The hotel’s parking lot often appears to be full and securing a spot upon request is not guaranteed. In some cases, guests had to park far from the hotel or resort to nearby areas, which added to their frustration. The cleanliness of the parking lot also comes into question with minimal cleaning reported.
On the positive side, some remarked that parking in the vicinity is manageable and you can often find spaces nearby, making it unnecessary to rely solely on the hotel's paid parking. However, those who need to park at the hotel should be prepared for potential inconveniences and additional costs.
Family
The hotel boasts multiple pools, including a dedicated children's pool and a mini club that has garnered positive feedback from guests. Despite occasional issues with pool closures and overcrowding during the high season, the overall experience remains positive due to the myriad activities available for kids.
Evening entertainment, such as shows and a children's disco, is well-received, ensuring that both kids and adults enjoy their stay. The friendly and attentive staff, especially those involved in kids' activities, contribute significantly to the hotel's welcoming environment. Specific mentions of standout team members reflect the high level of service provided.
Guests also commend the hotel for its comfortable family rooms and convenient facilities, which include a complete breakfast buffet and various amenities suitable for families.
In summary, AluaSun Marbella Park is an excellent choice for families looking to spend quality time together with plenty of activities and friendly service to keep everyone entertained and happy.
4 Star
The food, while varied, was often described as repetitive and not up to par with other four-star hotels, particularly when compared to similar accommodations in the Canary Islands. The room services and overall attention to detail were also noted as areas needing improvement to align with four-star expectations.
However, reviews did mention some positive aspects such as the variety of activities available for kids, which provided a semblance of a four-star experience. Additionally, the buffet received some praise, being described as the only aspect that truly met the four-star standard.
Overall, guests felt that while AluaSun Marbella Park might once have deserved its four-star rating, it currently does not meet those standards, suggesting it needs significant improvements to live up to its advertised category.
Business
Accessible
Pool Water Slide
However, there were mentions of some slides requiring slight maintenance and instances when the slides were not fully functional. A few guests expressed concerns about the safety around the slide area. Despite these occasional issues, the general consensus indicates that the slides and pool area substantially enhance the family-friendly experience at the hotel, making it a preferred spot for those traveling with kids.
Outdoor Pool
While most reviews praise the cleanliness and upkeep of the outdoor spaces, some mention areas in need of renovation, particularly the water park sections. Despite these occasional maintenance concerns, the pool and slides consistently provide a great experience for visitors, especially those traveling with children. The fun guaranteed by the slides and the well-equipped pools make it a popular choice for family vacations.
Luxury
In addition, there's a noticeable need for renovations to maintain and elevate the hotel's category. The food quality in the buffet also leaves room for improvement, which is an area some guests found lacking. The variety in the drinks package did not impress and the labeling during breakfast could use more accuracy.
Safety and monitoring could also be enhanced with guests suggesting an increase in lifeguards at the pools and better overall security. While the hotel does offer some luxury services, the overall experience might not fully align with traditional 4-star expectations.
Romantic
Yes, AluaSun Marbella Park has pool(s) that belong to one or more of the following categories: Heated Pool, Pool Water Slide, Outdoor Pool.
No, a spa isn't available at AluaSun Marbella Park.
No, AluaSun Marbella Park doesn't allow dogs.
Yes, parking facilities are available at AluaSun Marbella Park.
Yes, AluaSun Marbella Park has a gym.
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