Kenzi Menara Palace & Resort
➔
➔
Please select your travel dates to see rates and availability
Info
Summary of reviewsKenzi Menara Palace & Resort offers a strategically advantageous location, blending accessibility to Marrakech’s attractions with a peaceful setting. Just a 10-minute drive from both the airport and city center, it provides easy access to the Medina, restaurants, shopping malls and nightlife. Guests appreciate the complimentary shuttle service to the city’s key landmarks, allowing relaxed exploration. The resort's lush gardens and Atlas Mountain views create a serene environment ideal for unwinding.
The breakfast at the resort is generally praised for its variety and quality, featuring traditional Moroccan specialties and international dishes. Guests enjoy the extensive selection, freshly made omelets, pastries and Moroccan teas. There are minor criticisms regarding fruit variety and coffee quality, but overall, the breakfast is a positive highlight.
Dining options include three distinct restaurants offering Italian, Moroccan and international cuisines. The Moroccan and Italian restaurants particularly stand out, celebrated for their food quality and themed nights. While some guests find the pricing high and buffet offerings not always matching five-star expectations, the diversity and overall quality of the dining experience are well-regarded.
Rooms are spacious, comfortable and elegantly designed, often noted for their sizeable bedrooms, large bathrooms with double sinks and expansive terraces. Cleanliness is exceptional with daily housekeeping and refreshed linens adding to guest satisfaction. Despite minor issues with air conditioning and occasional maintenance problems, the rooms leave a positive impression.
Cleanliness across the resort is commendable with rooms and public areas meticulously maintained. Housekeeping is praised for attentiveness and efficiency, although occasional oversights are mentioned. Overall, the cleanliness and well-kept premises contribute significantly to guest satisfaction.
The staff at Kenzi Menara Palace & Resort receive high marks for their friendliness, attentiveness and professionalism. Specific staff members frequently receive praise for their exceptional service, contributing to a welcoming and positive atmosphere. Despite occasional slow or unhelpful service at reception, the staff’s dedication enhances the overall guest experience.
Free WiFi is available throughout the resort with mixed reviews regarding its performance. While some guests find the connection satisfactory for basic tasks, many report issues with stability and speed, indicating room for improvement.
The spa is a notable feature, offering excellent hammam experiences and high-quality massages. Guests appreciate the range of facilities, including an indoor pool and gym, though some aspects like the dated pool and maintenance issues could be improved. Despite these critiques, the spa remains a valued and recommended facility.
The gym is spacious and functional with activities like aquagym and yoga classes. However, it requires updates and maintenance to address issues with outdated equipment and poor ventilation.
The pool experience is exceptional with large, clean and well-maintained swimming pools set in beautiful surroundings. Guests enjoy the relaxing atmosphere, ample sun loungers and poolside services like a bar offering good food and drinks. Some minor concerns about water temperature and service speed do not significantly detract from the overall positive pool experience.
Categories
The breakfast at the resort is generally praised for its variety and quality, featuring traditional Moroccan specialties and international dishes. Guests enjoy the extensive selection, freshly made omelets, pastries and Moroccan teas. There are minor criticisms regarding fruit variety and coffee quality, but overall, the breakfast is a positive highlight.
Dining options include three distinct restaurants offering Italian, Moroccan and international cuisines. The Moroccan and Italian restaurants particularly stand out, celebrated for their food quality and themed nights. While some guests find the pricing high and buffet offerings not always matching five-star expectations, the diversity and overall quality of the dining experience are well-regarded.
Rooms are spacious, comfortable and elegantly designed, often noted for their sizeable bedrooms, large bathrooms with double sinks and expansive terraces. Cleanliness is exceptional with daily housekeeping and refreshed linens adding to guest satisfaction. Despite minor issues with air conditioning and occasional maintenance problems, the rooms leave a positive impression.
Cleanliness across the resort is commendable with rooms and public areas meticulously maintained. Housekeeping is praised for attentiveness and efficiency, although occasional oversights are mentioned. Overall, the cleanliness and well-kept premises contribute significantly to guest satisfaction.
The staff at Kenzi Menara Palace & Resort receive high marks for their friendliness, attentiveness and professionalism. Specific staff members frequently receive praise for their exceptional service, contributing to a welcoming and positive atmosphere. Despite occasional slow or unhelpful service at reception, the staff’s dedication enhances the overall guest experience.
Free WiFi is available throughout the resort with mixed reviews regarding its performance. While some guests find the connection satisfactory for basic tasks, many report issues with stability and speed, indicating room for improvement.
The spa is a notable feature, offering excellent hammam experiences and high-quality massages. Guests appreciate the range of facilities, including an indoor pool and gym, though some aspects like the dated pool and maintenance issues could be improved. Despite these critiques, the spa remains a valued and recommended facility.
The gym is spacious and functional with activities like aquagym and yoga classes. However, it requires updates and maintenance to address issues with outdated equipment and poor ventilation.
The pool experience is exceptional with large, clean and well-maintained swimming pools set in beautiful surroundings. Guests enjoy the relaxing atmosphere, ample sun loungers and poolside services like a bar offering good food and drinks. Some minor concerns about water temperature and service speed do not significantly detract from the overall positive pool experience.
Hotel with All Inclusive Packages
Luxury Hotel
Hotel for Honeymoon
Hotel with Spa
Family Friendly Hotel
Romantic Hotel
Hotel with Swimming Pool
Heated Pool Indoor Pool Children's Pool Outdoor Pool
Business Hotel
Hotel with Parking
Accessible Hotel
Hotel with Gym
Hotel with Tennis Courts
5-Star Hotel
Hotel with Outdoor Pool
Hotel with Children's Pool
Hotel with Indoor Pool
Hotel with Heated Pool
About Kenzi Menara Palace & Resort
License: 44000HT0906
Guest Reviews
Location
The hotel features a complimentary shuttle service that runs multiple times a day, making it easy to explore the city without the hassle of securing transportation. Visitors find this particularly convenient for reaching the famous Koutoubia and other key landmarks. The location is deemed perfect for combining relaxation with city excursions, making it ideal for both families and couples.
Kenzi Menara Palace's serene setting, surrounded by lush gardens with stunning views of the Atlas Mountains, offers a calm and green environment, fitting for those looking to unwind after a day of exploration or a round of golf. Moreover, the easy access to taxis ensures that guests can reach various parts of Marrakech with minimal fuss, although some reviews mention that certain taxi drivers may charge extra due to the hotel's slightly removed location.
In summary, the Kenzi Menara Palace & Resort is celebrated for its strategic location, balancing accessibility to Marrakech’s main attractions with a peaceful ambiance away from the city's chaos, making it an excellent choice for a diverse range of travelers.
Breakfast
Guests appreciated the extended serving hours from 6:30 am to 10:30 am and the helpfulness of the breakfast staff. Freshly made omelets and morning-baked pastries were warmly mentioned, adding to the appeal of the breakfast offerings. Fresh mint tea and Moroccan-influenced dishes add a local flair that many found delightful.
However, some reviews indicated areas for improvement. There were comments about the lack of variety, particularly in the fruit selection and repetitive menu options. Coffee quality and the need for more fresh fruit were also noted as points needing enhancement. Additionally, some guests found the waiting time for certain freshly cooked items, like omelets, to be long and there were occasional mentions of disorganization.
While the majority of feedback is positive, suggesting an overall high-quality breakfast experience, there are specific areas where the hotel could refine its offerings to better meet the expectations of a five-star establishment.
Dinner
On-site, the buffets offer a mix of traditional Moroccan dishes and more "Western" meal options, complemented by a big salad bar and excellent desserts. Despite the overall positive feedback, some guests felt that the buffet, although varied and plentiful, was somewhat overpriced and not always up to the 5-star standard they expected. The breakfast, while extensive, garnered mixed reviews.
Several reviewers mentioned the slightly high price for buffets and other dining options with some finding the cost not matching the quality offered, particularly at the evening buffet. Nonetheless, room service and poolside dining were generally appreciated for their quality and service.
The resort's culinary diversity is a major asset, offering guests a rich and varied gastronomic experience. Despite a few critiques regarding pricing and occasional quality inconsistencies, the overall sentiment towards the dining at Kenzi Menara Palace & Resort is largely positive, making it a noteworthy destination for food lovers visiting Marrakech.
Rooms
The rooms' decor is tastefully done, though some guests feel it could benefit from updates. While many find the beds extremely comfortable, a few guests noted issues with the thickness of the cushions and the softness of the mattresses. The amenities such as complimentary coffee, tea and mineral water, as well as the substantial wardrobe space, add to the comfort.
However, there are minor issues reported, such as problems with air conditioning, non-functional showers and less frequent housekeeping for some guests. Despite a few maintenance issues and occasional overbooking problems, the overall spaciousness and comfort of the rooms leave a positive impression. The resort’s large pools, beautiful gardens and courteous staff further enhance the guest experience.
Beds
However, some guests have pointed out issues. A few reviews mention that the bed was uncomfortable, noisy or defective. There are also several comments about the pillows being too hard or too big, which detracted from the overall comfort for some guests.
Despite these issues, other aspects such as room cleanliness and the beautiful, spacious pool areas help to enhance the overall experience, making the beds just one part of a generally well-regarded stay.
Cleanliness
The hotel's larger premises, including the pool and spa, were also noted for being very clean and well-kept. Specific mentions of clean towels, tidy lobbies and a high standard of hygiene across the resort reinforce the positive experience for guests.
Nonetheless, there were a few criticisms. Some guests reported occasional oversights, such as cleaning not done properly, dirty bathrooms and dust in corners. A handful of reviews mentioned unsatisfactory room conditions upon check-in, cockroaches and worn-out furniture, contrasting with the otherwise positive feedback.
Despite these few negatives, the general consensus leans toward a clean, well-maintained establishment, supported by a professional and friendly staff. This mix of positive and occasional critical feedback provides a balanced view of the resort’s commitment to cleanliness and guest satisfaction.
Staff
Specific employees, like the General Manager Nor and front desk agent Sherif, were frequently commended for their courteous service. The reception staff, while sometimes criticized for being slow or unhelpful, generally received positive feedback for being kind and attentive, particularly individuals like Kawtar and Ilham. The housekeeping and concierge teams also earned accolades for their professionalism and meticulous attention to detail.
Meal services, including the culinary team and restaurant staff, were appreciated for their quality and service. Animators and coaches, such as Mehdi and Mouad, contributed to an engaging and pleasant stay with their enthusiasm and activities.
Despite a few instances of less favorable experiences with the reception or overwhelmed staff, the overall consensus shows a highly dedicated team eager to ensure guests have a memorable stay. The staff's consistent kindness, readiness to assist and courteous demeanor significantly enhance the experience at the resort, making it a top choice for travelers seeking excellent hospitality.
Wi-Fi
Spa
However, some guests noted that certain aspects of the spa could use improvement. This includes the dated indoor pool, the lack of jacuzzi and other maintenance concerns such as older chairs and the necessity to refurbish the changing rooms. Some also mentioned that the spa could be expensive with certain facilities available only at an extra charge and expressed concerns over the value for money. There were also comments on the limitations in booking available massage appointments and the functionality of certain features like the jet pumps and the hot tub temperature.
Despite these critiques, the spa remains a prominent and positive feature of the Kenzi Menara Palace & Resort with guests consistently recommending it for relaxation and its welcoming atmosphere.
Gym
However, the gym appears to have several shortcomings. Many guests note that the ventilation and air conditioning need improvement and much of the equipment is outdated or in need of maintenance. Cardio machines, particularly treadmills and row machines, are often reported to be out of order or unsatisfactory. Additionally, there are issues like rusty chains on rowers and a lack of fresh towels.
Overall, while the gym at Kenzi Menara Palace & Resort offers a good variety of fitness activities and a spacious workout environment, it requires significant updates and better maintenance to meet the higher expectations of its guests.
Pool
Multiple pools are available, including a heated one, which adds to the overall appeal. The pool area also features a fantastic vibe with nice services like a pool bar that offers good food and drinks. However, some reviews mention the water can be cold and the poolside service sometimes slow. Despite these minor drawbacks, the atmosphere remains enjoyable, aided by organized activities and the lively ambiance.
Poolside facilities are also well-regarded, such as the clear entry via wide stairs and separate children’s pool, making it accessible and family-friendly. Additionally, the pool area is enriched with many sunbathing spots. Even though some mention loud music and occasional operational delays, the general consensus underscores the pool as a highlight of the resort, ensuring a relaxing and pleasant stay.
Tennis
Parking
The availability of parking spaces at the hotel is consistently praised, reinforcing the perception that finding a spot is rarely an issue. Furthermore, the helpful and polite staff contribute to the smooth service experienced by guests when parking.
A reliable shuttle service is provided by the hotel, offering free transfers to and from the Marrakech city center. However, it is important to note that there are not many cabs nearby, though the hotel's taxi service is dependable.
Overall, the parking experience at Kenzi Menara Palace & Resort is reviewed positively with guests valuing the availability, security and complimentary nature of the facilities.
Family
The resort is praised for its spacious family rooms and high level of comfort, making it an ideal destination for family vacations. Guests note the charm and attentiveness of the staff, often singling out specific employees for their excellent service and support during their stay.
Entertainment at the resort is another strong point with live music by the pool and entertaining activities in the evenings, creating a vibrant and enjoyable environment for all family members. While the animation for children is generally satisfactory, some reviewers felt it could be improved further.
Overall, Kenzi Menara Palace & Resort is recommended for its tranquil, child-friendly environment, extensive family-oriented activities and dedicated staff, making it a fantastic option for families looking to create lasting memories on their vacations.
5 Star
However, there are several remarks suggesting the hotel does not quite meet the five-star expectations. Some guests feel that it lacks attention to detail, appears a bit run down and does not live up to the high standards of a true five-star hotel. Comparisons to other five-star hotels often leave guests feeling that Kenzi Menara Palace & Resort falls short with some even suggesting it is closer to a four-star rating or lower. Specific criticisms include outdated facilities and a lack of luxurious touches with one notable mention being the absence of freshly squeezed orange juice for breakfast, which some find disappointing for a hotel of this caliber.
Despite these mixed reviews, many still found their overall experience at Kenzi Menara Palace & Resort to be positive, enjoying their stay and the welcoming ambiance.
All-Inclusive Packages
However, some guests express disappointment, noting that the all-inclusive formula isn't always clearly implemented. There are instances of limited food and drink options and exclusions that aren't communicated upfront, which can be misleading. Specific amenities like the indoor pool may not be part of the all-inclusive package, which diminishes the experience for some. Some guests found the buffet to lack the expected variety and quality of a five-star resort, making the all-inclusive label seem inaccurate.
Despite these issues, many guests still find the resort to offer good value with its all-inclusive services, highlighting the helpful staff and excellent sports facilities. Nevertheless, potential visitors should seek detailed information on what the all-inclusive package includes to avoid any unwelcome surprises.
Business
Business travelers frequently praise the resort's beautiful and tranquil setting, which contributes to a productive and stress-free work environment. However, while the venue excels in many aspects, some reviews highlight that the Wi-Fi can be inconsistent, which might be a concern for those relying on stable internet for their work.
Other notable conveniences include a free shuttle service to Medina, taxi services and attentive concierge assistance, all enhancing the stay of a business traveler. Cleanliness and welcoming staff further add to the appeal, making the Kenzi Menara Palace & Resort a valuable option for business trips, even though some minor business features could be improved. Overall, it represents great value for business travelers seeking comfort, professionalism and efficient services.
Accessible
The resort's location is conveniently serviced by a complimentary shuttle that runs hourly, making it easy for guests to travel to and from the city center and the airport. Although the hotel is not centrally located, it provides easy access by taxi or bus.
Accessible facilities within the hotel include rooms designed for differently-abled guests and common areas like the tennis courts and pools. However, there are areas that could benefit from improved accessibility, such as the indoor pool which has limited access and demands a full fee for use. Some guests mentioned a need for lower toilet seats for the elderly and suggested exploring more inclusive room options.
Overall, the Kenzi Menara Palace & Resort delivers a good experience for guests with mobility needs, thanks to its cleanliness, helpful services and various accessible features. However, there are some areas where further improvements could enhance accessibility even more.
Children's Pool
The pool facilities are extensive and cater specifically to the needs of young guests, making it fantastic for kids and families. The resort also provides amenities such as pool towels and child care at the pool, adding to the convenience and enjoyment for families. The combination of a clean, spacious pool environment and thoughtful services make Kenzi Menara Palace & Resort a highly recommended destination for families looking to relax and have fun together.
Heated Pool
Travelers enjoy the convenience of a heated pool, though access is restricted to an hour per reservation and specific times are allocated for children. Some guests noted that the pool is slightly heated, which seems to satisfy many but not all preferences. While there's also mention of a huge unheated pool which was not as well received due to its cold temperature, the indoor heated pool and complementary spa facilities were positively mentioned for their quality and service.
Overall, the heated pool stands out as a clean and enjoyable facility, providing a comforting swim experience amid the resort's extensive amenities, such as fitness clubs, games and tennis courts.
Outdoor Pool
The pool area, set in beautiful gardens, offers a tranquil ambiance perfect for leisurely swims or lounging by the water. The expansive space around the pool ensures that sun beds are readily available, even during peak times. Guests enjoy the poolside bar and the option to dine in the outdoor area, adding to the overall pleasant and relaxing experience.
One of the pools is a covered, heated pool, offering a comfortable swim regardless of the weather. The presence of a shallow end makes the pools family-friendly and the lovely vegetation around enhances the garden setting. The resort also offers activities like water aerobics classes, ensuring that there is something for everyone.
Overall, the pool facilities are highly rated for their size, cleanliness and the serene atmosphere they provide, making the outdoor pool area a standout feature of the Kenzi Menara Palace & Resort.
Indoor Pool
Honeymoon
Many couples highlighted the thoughtful touches like rooms adorned for their wedding anniversary, beds beautifully made with roses and delicious pastries waiting in their room. The honeymoon suites are particularly praised for their superb quality with some guests mentioning they received room upgrades, enhancing their romantic stay even further.
This hotel caters well to both just-married couples and those celebrating special occasions, creating remarkable memories with its professional and attentive service. The romantic setting and ideal accommodations make it a top destination for honeymooners, suitable for anyone seeking a romantic retreat.
Luxury
Guests rave about the exceptionally luxurious rooms, noting their modern design, high-end accommodations and comfort. Many highlight the great views and numerous extras that add to the overall experience. The hotel's beautiful decor and exquisite building further augment its appeal.
The comprehensive luxury amenities include a stunning swimming pool, luxurious romantic settings and luxury dining options that cater to discerning tastes. The service is frequently praised as high-class and excellent, ensuring a comfortable stay for all visitors.
While most reviews are glowing, a few guests had higher expectations for a five-star establishment, finding the experience fell short in some instances. However, the overall consensus emphasizes a calm, luxurious and clean environment, making it a recommended choice for those seeking a high-quality, opulent stay.
Romantic
The hotel staff go above and beyond to impress with personal touches including room adornments for birthdays and anniversaries, transforming each stay into an exceptional and unique experience. The elegant and romantic surroundings, coupled with thoughtful details like rose petal arrangements and delicious pastries, contribute to a cozy and relaxing atmosphere.
Couples can enjoy a variety of romantic amenities including serene indoor and outdoor pools, a luxurious spa and delightful dining options that cater to intimate dinners. The setting of the resort with its oriental charm and peaceful vibes, enhances the overall romantic ambiance, making it an ideal destination for passionate moments.
Notably, guests on honeymoon are often treated like VIPs, ensuring their experience is unforgettable. The ambiance of Kenzi Menara Palace & Resort is consistently highlighted, making it a compelling choice for those in love seeking a serene and romantic retreat.
Yes, Kenzi Menara Palace & Resort has pool(s) that belong to one or more of the following categories: Heated Pool, Indoor Pool, Children's Pool, Outdoor Pool.
Yes, a spa is available at Kenzi Menara Palace & Resort.
No, Kenzi Menara Palace & Resort doesn't allow dogs.
Yes, parking facilities are available at Kenzi Menara Palace & Resort.
Yes, Kenzi Menara Palace & Resort has a gym.
Location Show Map
More Options
