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Summary of reviewsHôtel Marsiho by HappyCulture, formerly known as Best Western Marseille, enjoys a prime location in the heart of Marseille. Guests value its proximity to the Old Port and various city attractions with easy access to public transportation options like the metro and tram. This central positioning allows visitors to explore lively neighborhoods, shops and restaurants on foot, all while benefiting from a calm and serene environment inside the hotel.
A standout feature of the hotel is its impressive breakfast offerings. The buffet includes a variety of sweet and savory options such as pastries, fresh fruits, eggs and more, catering to different dietary preferences. Guests consistently praise the quality and variety, along with the attentive service from the dedicated staff in the breakfast area.
The rooms at Hôtel Marsiho are generally well-received for their cleanliness and comfort. They are equipped with modern decor, soundproofing and quality bedding, ensuring restful sleep. Some guests note the spaciousness and thoughtful touches, although a few mention minor issues like room size and occasional maintenance needs.
Cleanliness is a strong point with guests commending the hotel's tidy rooms, well-maintained bathrooms and inviting common areas. The friendly and professional staff further enhance the positive experience, consistently providing warm welcomes and assistance, which is appreciated by many guests.
The hotel’s complimentary wifi is another positive aspect, noted for its strong and stable connection throughout the property. Guests enjoy the added convenience of free coffee and tea available all day.
For families, Hôtel Marsiho offers a range of spacious family rooms and thoughtful amenities like a play area and kids meal options, making it a comfortable choice for those traveling with children.
Although the hotel is situated in a vibrant area with numerous nightlife options, it manages to maintain a quiet and peaceful atmosphere within its soundproof rooms. This balance makes it suitable for those wishing to explore Marseille’s nightlife while having a restful retreat.
Lastly, the hotel meets and often exceeds expectations for a three-star property with great service, a comprehensive breakfast and comfortable accommodations, enhancing its appeal for both leisure and business travelers.
Overall, Hôtel Marsiho by HappyCulture provides a welcoming, clean and well-located stay, making it a top choice for anyone visiting Marseille. Show more
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Categories
Hotel Taking Steps Towards Sustainability
Family Friendly Hotel
Dog Friendly Hotel
Hotel near Nightlife Spots
Business Hotel
Accessible Hotel
3-Star Hotel
Room Types
Standard Single RoomThe single room provides air conditioning, soundproof walls, as well as a private bathroom featuring a shower and a hairdryer. The unit offers 1 bed.
Standard Twin RoomThe twin room features air conditioning, a wardrobe, as well as a private bathroom boasting a shower and a hairdryer. The twin room provides a safe deposit box, an electric kettle, heating, as well as a flat-screen TV. The unit has 2 beds.
Standard Double RoomProviding free toiletries, this double room includes a private bathroom with a bath, a shower and a hairdryer. The double room provides air conditioning, a tea and coffee maker, a wardrobe, a safe deposit box, as well as a flat-screen TV. The unit offers 1 bed.
Family RoomThe quadruple room provides air conditioning, soundproof walls, as well as a private bathroom featuring a shower and a hairdryer. The unit offers 3 beds.
Standard Triple RoomThe triple room provides air conditioning, soundproof walls, as well as a private bathroom featuring a shower and a hairdryer. The triple room features a tea and coffee maker, a wardrobe, a safe deposit box, heating and a flat-screen TV. The unit offers 2 beds.
Guest Reviews
8.3
Very Good
Location
Hôtel Marsiho by HappyCulture in Marseille, previously known as Best Western Marseille, boasts an enviable location that is highly appreciated by its guests. The hotel is strategically situated near the Old Port (Vieux Port), just a short walk away, making it an excellent base for exploring the city’s major attractions on foot. The proximity to the train station and easy access to public transportation options such as the metro and tram make it convenient for travelers.
Nestled in the heart of the city, the hotel is surrounded by shops, restaurants and the vibrant Cours Belsunce. This central positioning allows guests to immerse themselves in the lively atmosphere of Marseille while benefitting from the calmness inside the property. Despite being close to bustling streets like La Canebière, the hotel manages to maintain a serene environment.
The hotel’s central location is ideal for sightseeing, offering seamless access to Marseille’s historic sites, including the Panier neighborhood and various museums. The friendly and efficient staff, along with the well-curated rooms, add to the positive experience of staying here. The comprehensive breakfast options, featuring fresh fruits, eggs, cheeses and pastries, further elevate the guest experience.
Overall, ratings highlight the Hôtel Marsiho's perfect geographical location as a key advantage, making it a top choice for visitors wanting to explore the city thoroughly while enjoying comfortable accommodation.
Breakfast
At Hôtel Marsiho by HappyCulture, the breakfast experience is consistently praised for its variety, quality and value. Guests repeatedly highlight the buffet's extensive choice between sweet and savory options, ranging from delicious pastries and fresh fruits to hot dishes. The breakfast room itself is described as cozy, well-decorated and welcoming, creating a pleasant start to the day.
A significant number of reviewers appreciated the plentiful and well-stocked offerings that cater to different tastes. The inclusion of items like plant-based milk, nuts and waffles shows a commitment to accommodating diverse dietary preferences. The dedicated and friendly staff, particularly in the breakfast area, add to the overall positive experience.
Though a few guests mentioned the need for minor improvements, such as keeping the scrambled eggs warm or expanding the variety, the general consensus emphasizes satisfaction with the hearty, delicious and thoughtfully prepared morning spread. The ability to enjoy coffee and tea throughout the day in the breakfast area was an appreciated bonus by many.
Overall, Hôtel Marsiho by HappyCulture provides a significant breakfast experience that exceeds expectations for its category, making it a standout feature for guests.
Rooms
Hôtel Marsiho by HappyCulture, formerly Best Western Marseille, receives mixed feedback regarding its rooms, though there are numerous positive mentions. Guests generally find the rooms clean, comfortable and well-equipped with some also highlighting their modern decor and soundproofing. The quality of the bedding frequently garners praise, ensuring a restful night’s sleep. Additionally, many guests appreciate the spaciousness of certain rooms and the thoughtful touches, such as welcome notes and complimentary toiletries.
However, there are recurring comments about the room sizes with several guests noting that some rooms are quite small and could benefit from additional storage space. While cleanliness is often mentioned positively, isolated reviews address occasional issues like insufficient lighting, outdated furniture or problems with the shower facilities. The hotel’s location is another point of contention – while convenient for exploring the city, access by car can be challenging.
Overall, Hôtel Marsiho appears to cater well to its guests with comfortable and clean accommodations strategically located near the port, though some improvements could enhance the guest experience further.
Beds
The beds at Hôtel Marsiho by HappyCulture - ex Best Western Marseille have received high marks from guests for their comfort and quality. Many visitors praised the comfortable bedding with numerous mentions of good quality mattresses and supportive pillows. The beds themselves were described as clean, spacious and particularly inviting with several reviewers noting their comfort for a good night's sleep. Some comments highlighted big, double beds and the availability of soft sheets.
Despite a few mentions of issues such as double beds consisting of two single mattresses and occasional softness of the mattress, the overall consensus pointed towards a positive experience. Guests appreciated the clean and comfortable rooms that contributed to their stay. The bedding consistently received praise, emphasizing its comfort and quality, making the hotel an appealing choice for those prioritizing a restful sleep during their stay.
Cleanliness
The reviews for 'Hôtel Marsiho by HappyCulture - ex Best Western Marseille' consistently highlight the hotel's impressive cleanliness standards. Guests frequently describe the rooms as clean, tidy and well-maintained with specific praise for the spacious and spotless bathrooms. The common areas are also noted for their cleanliness and pleasant ambiance. Many reviewers appreciate the modern and comfortably furnished rooms, complimenting the chic, well-decorated and functional environment.
Despite the overwhelmingly positive comments, there are occasional mentions of issues such as dusty floors, odor problems in the bathrooms and periodic lack of thorough cleaning, potentially linked to pandemic-related disruptions. However, these instances appear to be exceptions rather than the norm.
Overall, the establishment receives high marks for cleanliness and comfort, ensuring a pleasant stay for most guests. The friendly and welcoming staff further enhance the positive experience, making Hôtel Marsiho a commendable choice for accommodation in Marseille.
Staff
The staff at Hôtel Marsiho by HappyCulture receive overwhelmingly positive feedback from guests, who consistently describe them as friendly, welcoming and helpful. The reception staff, including specific mentions of Theo and Ramona, are frequently commended for their exceptional customer service. Guests appreciate the staff's kindness, attention to detail and readiness to assist with advice and tips about the city. The warm and personalized welcomes, characterized by smiles and courteous behavior, contribute significantly to the pleasant atmosphere of the hotel. Despite minor criticisms regarding some staff members, the overall impression is that the team is professional, enthusiastic and committed to ensuring a comfortable stay for their guests.
Wi-Fi
The experience of staying at Hôtel Marsiho by HappyCulture is notably enhanced by the wifi quality. Guests frequently praise the free wifi availability, noting its strong, stable and reliable connection that works seamlessly throughout the hotel. Many reviews highlight the good, very good and even excellent wifi connection with satisfactory speeds that are optimal for typical internet use.
The added benefit of Netflix included in the wifi package is appreciated, although there were occasional reports of difficulties accessing Netflix and YouTube on the TV. Nonetheless, guests typically enjoyed the well-functioning Wi-Fi, from the reception area to their individual rooms, making their stay more convenient and connected.
Additionally, the hotel offers complimentary access to coffee machines and a variety of treats at all times, which guests find to be a pleasant and welcoming touch. However, there were minor inconsistencies with the coffee machine during breakfast. Overall, the internet experience at Hôtel Marsiho by HappyCulture is positive, supported by accessible and free wifi, making it suitable for any traveler who values consistent connectivity.
Family
Hôtel Marsiho by HappyCulture - ex Best Western Marseille is a fantastic choice for families visiting Marseille. The hotel offers a range of spacious family rooms, including options with separate spaces for parents and children. Many guests have highlighted the comfort and practicality of these arrangements, noting that they provide a cozy and private environment for both adults and kids. The inclusion of amenities like a coloring and play area, as well as thoughtful touches such as a kids meal option at breakfast, further enhance the family-friendly atmosphere.
The hotel staff are known for their warm and welcoming attitude towards families, ensuring that even the youngest guests feel right at home. The atmosphere is often described as loving and familiar, creating a comforting and pleasant experience. Additionally, the hotel's central location makes it easy to explore the city center with children, adding to its appeal for those on family vacations.
Families have also appreciated the secure luggage storage service, which offers peace of mind and convenience during their stay. The hotel's clean and comfortable environment, coupled with lovely decor in the family rooms, makes it a top choice for those seeking a stress-free and enjoyable stay in Marseille.
Overall, Hôtel Marsiho by HappyCulture provides an excellent and accommodating stay for families, making it ideal for family trips and city explorations.
Nightlife
Hôtel Marsiho by HappyCulture, formerly known as Best Western Marseille, offers a balanced experience for travelers seeking a peaceful retreat while staying in the heart of the city's vibrant nightlife. The hotel is situated in a lively and bustling neighborhood, making it an ideal location for those wanting to explore Marseille's vibrant nightlife with numerous bars, restaurants and entertainment spots within walking distance. The proximity to the Old Port enhances its appeal, offering great value for nightlife attractions nearby.
Guests particularly appreciated the quiet and peaceful nature of the rooms, which benefit from good soundproofing despite the external noise from the bustling streets. The central location is perfect for city breaks with easy access to local food places and a metro station for convenience. The staff is noted for their friendliness and the breakfast buffet garners high praise for its quality and presentation.
However, it's worth noting that the area can be lively to the point of being noisy at night with a mix of eateries and nightlife spots contributing to the hustle and bustle. Some might find the neighborhood a bit tricky or dodgy after dark, though many guests felt safe while out in the evening. While the sounds of nighttime activity are prevalent, the hotel’s soundproofing efforts provide a quieter ambiance for a restful stay.
Additionally, the surrounding area is multicultural and vibrant with an array of kebab places and shops, although some guests mentioned the noise from the street as a potential drawback. Booking directly can offer better rates, enhancing the value of your stay. In summary, Hôtel Marsiho by HappyCulture is a well-placed option for those wanting to enjoy Marseille's nightlife while having a comfortable and relatively quiet place to retreat.
3 Star
Hôtel Marsiho by HappyCulture, previously branded as Best Western Marseille, presents a mixed but overall satisfactory experience in line with its three-star rating. Guests frequently note that the hotel meets the expectations for its classification with some claiming the service and quality even exceeded what is typical for a three-star facility. Many found the service to be great and the accommodation ideal for its rank, appreciating the polite reception and extensive breakfast offerings.
The location in downtown Marseille is highly praised, making it convenient for travelers. Rooms, while consistently noted for their cleanliness and comfort, are mentioned to be on the smaller side, which some guests found insufficient for a three-star establishment. Additionally, practical amenities such as a first-floor lounge accessible at any time are a welcomed feature.
However, there are critiques regarding the value for money with a portion of visitors feeling the rates were too high for the size and standard of the rooms. There's also mention of the necessity of earplugs due to noise and the absence of certain amenities like shampoo or a toaster that some guests expected.
Overall, the hotel is recognized as offering good value for the service provided, making it a solid choice for a three-star hotel stay despite some minor shortcomings. For those seeking a clean, comfortable and well-located place to stay in Marseille, Hôtel Marsiho by HappyCulture seems a reasonable option.
Business
The 'Hôtel Marsiho by HappyCulture - ex Best Western Marseille' emerges as a prime choice for business travelers. Praised for its excellent location, it is ideally situated in a central area with nearby restaurants and shops, making it convenient for professionals on the go. The hotel is renowned for its great business facilities, including meeting rooms and a business center, ensuring a productive stay. Guests highlight the value for money and the well-equipped amenities, which include good wifi, comfortable bedding and a spacious dining area. With a 24-hour free tea and coffee service and a quiet environment, the hotel caters perfectly to those on business trips. While the rooms may lack specific office space, the overall setup and business focus more than compensate for it. The accommodation stands out for its excellent business packages and loads of space, making it an ideal choice for business stays.
Accessible
Hôtel Marsiho by HappyCulture offers excellent accessibility features for guests with disabilities, making it a convenient choice in Marseille. The hotel provides elevator access to all floors, ensuring that rooms are easily reachable for guests with reduced mobility. An accessible entrance from the ground floor lobby facilitates smooth entry into the hotel. Additionally, rooms designed for reduced mobility are available and there are no steps to hinder movement.
Situated in a prime central location, the hotel is close to public transportation including the metro and tram systems and it's just a three-minute walk from the Old Port. This strategic positioning allows easy access to major attractions and amenities in the city.
The interiors are well-designed for comfort, boasting large and light rooms with big, soft double beds. Guests can enjoy a well-soundproofed environment with convenient in-room amenities such as free water, coffee and tea available 24 hours a day. The hotel also offers a lounge area with continuous coffee and water service and guests have the freedom to use the breakfast room throughout their stay.
The staff at Hôtel Marsiho are noted for their accommodating nature, particularly concerning accessibility needs. The hotel's commitment to accessibility, combined with its convenient location and good value for money, makes it a practical and inclusive option for travelers visiting Marseille.
Dog Friendly
Hôtel Marsiho by HappyCulture is a welcoming destination for guests traveling with pets. The hotel is recognized for its pet-friendly environment with dog-friendly policies and dog-friendly amenities that make it a convenient choice for pet owners. Guests have praised the kind and loving staff who show genuine affection towards pets and animals. The accommodations are well-regarded for being friendly to furry friends, ensuring that pets feel comfortable and welcome.
Additionally, the hotel provides practical amenities such as dog beds, enhancing the comfort for pets during their stay. While the general sentiment towards the hotel's pet policies and facilities is positive, some guests have noted that the price set for pets may be considered excessive.
Overall, Hôtel Marsiho by HappyCulture stands out as a good option for those seeking a dog-friendly stay in Marseille, balancing comfort for pets and convenience for their owners.
No, Hotel Marsiho by Happyculture doesn't have any pool.
No, a spa isn't available at Hotel Marsiho by Happyculture.
Yes, Hotel Marsiho by Happyculture welcomes dogs.
No, parking facilities aren't available at Hotel Marsiho by Happyculture.
No, Hotel Marsiho by Happyculture doesn't have a gym.