Club Vista Serena
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Summary of reviewsClub Vista Serena receives high marks for its tranquil, family-friendly location that offers strategic access to key sites on Gran Canaria, including Maspalomas. While not immediately beachfront, it provides easy connections to beaches and attractions via a short drive or taxi ride. The serene surroundings, ample parking and closeness to essential conveniences like supermarkets and leisure centers make it a great retreat for those seeking peace and quiet.
The hotel’s amenities are well-received, particularly the spacious and clean apartments equipped with functional kitchens and large fridges. Guests also appreciate the comfortable beds, beautiful pool area and the general upkeep of the property, including well-maintained gardens and common areas. The terraces and balconies are frequently mentioned as pleasant spots for relaxation.
The dining experience at the Club Vista Serena receives mixed reviews with many guests enjoying the delicious food, especially the well-prepared fish of the day. Breakfast by the pool is praised for its charming atmosphere and friendly staff, though there's room for improvement in terms of variety and speed of service. The dinner service is well-regarded for its quality despite limited choices and guests appreciated the effort to accommodate late arrivals with prepared dishes.
Cleanliness is generally well-rated with many guests noting the spotless apartments and common areas. However, consistency in cleaning practices could be enhanced to address occasional issues like ants, cobwebs and mold.
Staff at Club Vista Serena are highly commended for their friendliness and attentiveness, significantly contributing to the positive guest experience. Staff members like Dunia, Alexis, Dave, Luciana, Mario, Paula, Emilio and Gloria are frequently mentioned for their exceptional service and warm hospitality.
Wi-Fi at the hotel is another area with mixed feedback; it generally works well within rooms but can be unreliable or slow at times, especially around the pool area.
The pool area itself is a highlight for many guests, offering a clean and well-maintained environment with a lovely poolside bar. Despite the unheated pools being cold during winter, the ambiance and service at the poolside bar add to the relaxed, enjoyable atmosphere.
Bed comfort varies with many guests finding them cozy and spacious, although some report discomfort with firmness and issues with the sofa beds. Improvements in bed consistency could enhance overall satisfaction.
Accessibility at Club Vista Serena is mixed. While there are accessible rooms and facilities, the location of the disabled cottage far from the entrance could be inconvenient for some guests.
In summary, Club Vista Serena offers a peaceful and practical stay with well-equipped, spacious apartments set in a friendly and serene environment. The hotel’s strong points are its strategic location, friendly staff, clean facilities and pleasant pool area, though there is room for improvement in areas such as breakfast variety, Wi-Fi reliability and consistent room cleanliness.
Categories
The hotel’s amenities are well-received, particularly the spacious and clean apartments equipped with functional kitchens and large fridges. Guests also appreciate the comfortable beds, beautiful pool area and the general upkeep of the property, including well-maintained gardens and common areas. The terraces and balconies are frequently mentioned as pleasant spots for relaxation.
The dining experience at the Club Vista Serena receives mixed reviews with many guests enjoying the delicious food, especially the well-prepared fish of the day. Breakfast by the pool is praised for its charming atmosphere and friendly staff, though there's room for improvement in terms of variety and speed of service. The dinner service is well-regarded for its quality despite limited choices and guests appreciated the effort to accommodate late arrivals with prepared dishes.
Cleanliness is generally well-rated with many guests noting the spotless apartments and common areas. However, consistency in cleaning practices could be enhanced to address occasional issues like ants, cobwebs and mold.
Staff at Club Vista Serena are highly commended for their friendliness and attentiveness, significantly contributing to the positive guest experience. Staff members like Dunia, Alexis, Dave, Luciana, Mario, Paula, Emilio and Gloria are frequently mentioned for their exceptional service and warm hospitality.
Wi-Fi at the hotel is another area with mixed feedback; it generally works well within rooms but can be unreliable or slow at times, especially around the pool area.
The pool area itself is a highlight for many guests, offering a clean and well-maintained environment with a lovely poolside bar. Despite the unheated pools being cold during winter, the ambiance and service at the poolside bar add to the relaxed, enjoyable atmosphere.
Bed comfort varies with many guests finding them cozy and spacious, although some report discomfort with firmness and issues with the sofa beds. Improvements in bed consistency could enhance overall satisfaction.
Accessibility at Club Vista Serena is mixed. While there are accessible rooms and facilities, the location of the disabled cottage far from the entrance could be inconvenient for some guests.
In summary, Club Vista Serena offers a peaceful and practical stay with well-equipped, spacious apartments set in a friendly and serene environment. The hotel’s strong points are its strategic location, friendly staff, clean facilities and pleasant pool area, though there is room for improvement in areas such as breakfast variety, Wi-Fi reliability and consistent room cleanliness.
Aparthotel with Swimming Pool
Children's Pool Outdoor Pool
Accessible Aparthotel
Aparthotel with Tennis Courts
3-Star Aparthotel
Aparthotel with Outdoor Pool
Aparthotel with Children's Pool
Guest Reviews
Club Vista Serena boasts a commendable location, particularly for those seeking a peaceful retreat. While it's not the closest to the beach, many guests appreciate its strategic positioning, which offers easy access to Maspalomas and other key sites on Gran Canaria. The hotel is well-situated, providing convenient connections to popular places through a modest drive or taxi ride, though having a car might be beneficial for easier movement.
The surrounding area is quiet and serene with ample parking and close proximity to Holiday World and necessary conveniences like supermarkets and leisure centers. Guests highlight the tranquil neighborhood, making it an ideal spot for families and those wanting to escape the bustle.
The hotel's structure and facilities are well-received with a beautiful pool, comfortable and spacious apartments and friendly, attentive staff that enhances the overall experience. Importantly, though somewhat modest in distance from major tourist spots and the beach, Club Vista Serena offers a valuable stay with its calm environment, making it an excellent choice for those prioritizing peace and strategic convenience over beachfront proximity.
Club Vista Serena offers a breakfast experience that is receiving a mix of reviews from guests. On the positive side, many appreciated the delightful atmosphere of having breakfast outdoors by the pool, which added a charming touch to their mornings. The staff's friendliness and accommodating nature were consistently praised, contributing to a pleasant dining experience. Some guests were delighted by the delicious and splendid breakfast offerings with recommendations to try breakfast in the restaurant and the fish of the day.
However, there were notable criticisms regarding the variety and quality of the breakfast. Guests frequently mentioned the limited menu and the absence of a buffet, which was a letdown for some who expected more options. Specifically, the lack of fresh fruits, non-dairy yogurt alternatives and higher quality items was highlighted. The fixed menu featured just a few types to choose from, which could get monotonous for longer stays. Additionally, the breakfast service started at 8:30 a.m., considered too late by some guests, especially given the slow service and non-self-service format.
In terms of logistics and comfort, some guests found the breakfast process slow and expressed the need for earlier service times. Despite these drawbacks, the overall dining ambiance and the cordial staff efforts contributed positively to guest experiences. The breakfast at Club Vista Serena remains a topic with room for improvement, especially in terms of variety and service speed, but the friendly staff and pleasant dining settings are notable positives.
Club Vista Serena offers a dining experience that has garnered mixed but generally positive feedback from guests. The dinner service, often described as excellent and delicious, provides good value for money. Despite limited choices—with only two options for each course—the food quality remains high, particularly the fish of the day, which comes highly recommended. The à la carte dining receives praise, particularly for its attention to detail, such as leaving prepared dishes in guests' rooms for late arrivals.
However, the dining options could be more extensive with several guests noting a desire for more variety. The absence of a buffet for dinner and limited breakfast options are common points of contention. The dinner schedule, from 5pm to 9pm, is also less flexible for some guests. Additionally, the pool bar, while offering good food at reasonable prices, closes at 10pm, limiting post-dinner drink options.
Overall, the resort’s restaurant delivers good quality food and the service is commendable with the staff frequently going the extra mile to accommodate guests' needs. The poolside café further enhances the dining experience, making Club Vista Serena a satisfying option for travelers seeking a relaxed culinary experience in a charming Caribbean-style setting.
Club Vista Serena's rooms garner a variety of feedback, highlighting both charm and areas for improvement. Positively, many guests appreciate the spaciousness, cleanliness and comfort of the apartments. The accommodations are well-equipped, boasting functional kitchens with large fridges and practical stoves and many units come with air conditioning. The terraces and balconies are a favored feature, providing a pleasant space for relaxation. Guests often mention the well-thought-out layout of the apartments, along with the cozy and colorful ambiance of the buildings.
The comfortable beds receive consistent praise, contributing to a restful stay. The cleaning staff and overall upkeep of the lobby and surrounding gardens add to the appeal, creating a tranquil and pleasant environment. The apartments are described as a peaceful getaway with well-divided spaces making for a practical living situation.
However, the property shows signs of age, which some reviewers highlight as an area in need of renovation. Reports of worn furniture, outdated décor and occasional maintenance issues such as defective kitchen cupboards and malfunctioning appliances hint at the need for updates. Bathrooms, in particular, are mentioned frequently with some guests encountering mold and plumbing problems. Soundproofing between apartments could also be improved, as noise from neighboring units or nearby traffic can be disruptive.
While the initial cleanliness and friendliness of the cleaning staff are noted, some guests feel that more frequent room service and a deeper clean, including addressing issues like ants and occasional cockroaches, would enhance their stay.
In summary, Club Vista Serena offers a comfortable and practical stay with well-equipped, spacious apartments set in a colorful and friendly environment. Nevertheless, attention to maintenance and modernization in specific areas would significantly enhance the overall guest experience.
At Club Vista Serena, opinions on the beds reflect a range of experiences. Many guests commend the comfort of the beds, describing them as big, spacious and very comfortable. Phrases like "comfortable bed," "very comfy bed," and "comfortable double bed" are frequently mentioned, indicating a generally positive consensus. Additionally, some guests appreciated the excellent bed and pillows and highlighted the comfort of both the bed and the pillows, adding to an overall positive sleeping experience.
However, there are notable exceptions. Several guests found the beds to be uncomfortable with descriptions ranging from "not very comfortable" to "uncomfortable like laying on a board." Hard pillows and issues with the sofa bed's comfort were also mentioned with some guests noting that the sofa bed was "a bit noisy" and "not comfortable." Despite these remarks, others still appreciated the overall comfort of the room and the "large room with excellent mattress."
While feedback on bed comfort varies, it’s clear that many guests enjoyed a comfortable sleep at Club Vista Serena, though improvements to bed consistency and the sofa bed's comfort could enhance the overall guest experience.
Guests of Club Vista Serena have mixed opinions on the hotel's cleanliness. Many visitors admire the spotless and well-maintained facilities, noting that the apartments and common areas are exceptionally clean. Daily cleaning services are frequently mentioned with rooms being kept in good condition and featuring modern amenities. Some guests also highlight the complex's peaceful and clean environment, alongside friendly and effective staff who contribute to the overall hygiene.
However, a portion of the reviews reveal areas needing improvement. Some guests encountered issues like ants in the bathrooms and kitchens, cobwebs, moldy spots and residual sand on floors. Inconsistent cleaning experiences were reported, such as hair left in bathtubs and poorly maintained bed linens. While general cleanliness is praised, there are calls for more thorough and consistent cleaning practices to eliminate these occasional lapses.
In conclusion, while Club Vista Serena receives high marks for cleanliness from many guests, there is room for enhancement in regular and detailed cleaning protocols to ensure a consistently pristine environment.
The staff at Club Vista Serena have received numerous commendations for their exceptional service and warm hospitality, enhancing the overall guest experience. Guests frequently highlight the remarkable friendliness and attentiveness of the staff, from reception to housekeeping. Dunia, the cleaner, consistently receives praise for her attentiveness and friendly demeanor, while Alexis is noted for his welcoming spirit and problem-solving abilities.
Receptionists like Dave and Luciana leave a lasting impression with their polite and welcoming attitudes, while standout contributions from individuals such as Mario, known for his delicious paellas and Paula from the pool bar, who is super attentive, add further enjoyment to the stay. The pool bar staff, including Emilio and Gloria, receive accolades for their service, making the poolside experience memorable.
Guests find the overall staff demeanor to be consistently friendly, courteous and helpful, often going out of their way to ensure all requests are fulfilled. The team's commitment to cleanliness and efficient service, noted for politely changing towels daily, also enhances comfort and satisfaction.
Several guests mention the impeccable customer service they received both upon arrival and departure, appreciating the smooth check-in process and helpful recommendations for dining and activities. Despite a few isolated mentions of less satisfactory service at reception, the overwhelming sentiment is that the staff’s kindness, willingness to assist and attentive service significantly contribute to the positive atmosphere at Club Vista Serena. Overall, the courteous and approachable nature of the staff makes a notable difference and is a key factor in the high quality of the guest experiences.
Club Vista Serena offers a mixed experience when it comes to Wi-Fi connectivity. Guests have shared that the free Wi-Fi generally works well within the rooms with some noting it is faster than what many other hotels provide. However, the reliability and speed of the connection seem inconsistent; some guests have experienced very slow internet speeds with a maximum of only 3Mbps. Furthermore, while the Wi-Fi in the room appears functional, issues were noted with connectivity outside of the room, requiring guests to use a separate, password-free Wi-Fi network by the pool. Several reviews highlighted problems such as spotty connection, not working on certain devices like iPhones or needing to connect through a neighboring room's network. Despite these concerns, the Wi-Fi service is described by some as well-maintained and adequate for basic needs.
Club Vista Serena offers a well-maintained pool area that receives praise for its cleanliness and overall pleasant atmosphere. The pool facilities, which include a main pool and a smaller children's pool, are conveniently located and often remarked upon for being tidy and properly kept. Although the unheated pools can be quite cold, particularly in the winter months, they remain a highlight of the stay for many guests.
The poolside bar is a standout feature, providing excellent service and a relaxing ambiance. It opens all day and offers affordable food options, adding to the laid-back feel of the area. Guests appreciate the convenience of having a bar right next to the pool with many mentioning the quality of service provided by the friendly pool bar staff.
While some guests noted the lack of privacy and occasional noise from children running around, the overall consensus is that the pool area offers a peaceful and enjoyable environment for both relaxation and recreation. Sunbeds around the pool are clean and the area includes amenities like hammocks and billiards to enhance the guest experience.
The saltwater swimming pool and its surrounding gardens offer a charming setting that resonates well with those looking to unwind. Despite a few mentions of the pool being very cool, the cleanliness and upkeep of the pool area leave a positive impression on guests. The combination of a lovely bar, well-maintained facilities and a serene pool environment makes Club Vista Serena's pool area a significant attraction for visitors.
Club Vista Serena offers a mixed experience for guests with disabilities. Several aspects of the facility are accessible, such as the pool area and rooms, including a specific accessible room. However, the disabled cottage is far from the entrance, which could be inconvenient. The property features plenty of parking spaces, simplifying logistics for those with mobility issues. While the overall atmosphere is cozy and relaxed and the restaurant serves very tasty food, the location is far from restaurants and cafes, necessitating the use of a car. It's worth noting that the facility is not entirely suitable for people with reduced mobility as it involves using stairs. This location is also ideal for bicyclists.
Club Vista Serena offers a mixed bag when it comes to its heated pool. Guests appreciate the regular changing of pool towels and generally find the pool area to be attractive and clean. Some reviews mention that the heated pool is comfortable when operational, which adds a pleasant touch to their stay. However, there are frequent complaints about the pool not being heated, misleading pictures and occasional disturbances caused by other guests. Some found the pool to be extremely cold despite claims of solar energy heating and issues such as a metal fence and cleanliness concerns with the heated pool were also highlighted. Overall, while the pool area has its merits, there are several inconsistencies with the pool heating that potential visitors should consider.
The outdoor pool at Club Vista Serena receives consistent praise for its cleanliness and overall maintenance. Guests appreciate the neat and peaceful environment with several sun loungers and shaded seating areas available for relaxation. Although some reviews mention that the water is quite cold, particularly in the winter months, many still find the pool to be a pleasant place to unwind. The surrounding lush garden adds to the serene ambiance. The pool area is complemented by a cozy bar that serves well, enhancing the overall experience. While some guests note that the pool is smaller than expected, it remains a central and inviting feature of the hotel, offering a nice break for visitors. Fun activities like pool tables are also available, contributing to a well-rounded outdoor experience.
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Location
The surrounding area is quiet and serene with ample parking and close proximity to Holiday World and necessary conveniences like supermarkets and leisure centers. Guests highlight the tranquil neighborhood, making it an ideal spot for families and those wanting to escape the bustle.
The hotel's structure and facilities are well-received with a beautiful pool, comfortable and spacious apartments and friendly, attentive staff that enhances the overall experience. Importantly, though somewhat modest in distance from major tourist spots and the beach, Club Vista Serena offers a valuable stay with its calm environment, making it an excellent choice for those prioritizing peace and strategic convenience over beachfront proximity.
Breakfast
However, there were notable criticisms regarding the variety and quality of the breakfast. Guests frequently mentioned the limited menu and the absence of a buffet, which was a letdown for some who expected more options. Specifically, the lack of fresh fruits, non-dairy yogurt alternatives and higher quality items was highlighted. The fixed menu featured just a few types to choose from, which could get monotonous for longer stays. Additionally, the breakfast service started at 8:30 a.m., considered too late by some guests, especially given the slow service and non-self-service format.
In terms of logistics and comfort, some guests found the breakfast process slow and expressed the need for earlier service times. Despite these drawbacks, the overall dining ambiance and the cordial staff efforts contributed positively to guest experiences. The breakfast at Club Vista Serena remains a topic with room for improvement, especially in terms of variety and service speed, but the friendly staff and pleasant dining settings are notable positives.
Dinner
However, the dining options could be more extensive with several guests noting a desire for more variety. The absence of a buffet for dinner and limited breakfast options are common points of contention. The dinner schedule, from 5pm to 9pm, is also less flexible for some guests. Additionally, the pool bar, while offering good food at reasonable prices, closes at 10pm, limiting post-dinner drink options.
Overall, the resort’s restaurant delivers good quality food and the service is commendable with the staff frequently going the extra mile to accommodate guests' needs. The poolside café further enhances the dining experience, making Club Vista Serena a satisfying option for travelers seeking a relaxed culinary experience in a charming Caribbean-style setting.
Rooms
The comfortable beds receive consistent praise, contributing to a restful stay. The cleaning staff and overall upkeep of the lobby and surrounding gardens add to the appeal, creating a tranquil and pleasant environment. The apartments are described as a peaceful getaway with well-divided spaces making for a practical living situation.
However, the property shows signs of age, which some reviewers highlight as an area in need of renovation. Reports of worn furniture, outdated décor and occasional maintenance issues such as defective kitchen cupboards and malfunctioning appliances hint at the need for updates. Bathrooms, in particular, are mentioned frequently with some guests encountering mold and plumbing problems. Soundproofing between apartments could also be improved, as noise from neighboring units or nearby traffic can be disruptive.
While the initial cleanliness and friendliness of the cleaning staff are noted, some guests feel that more frequent room service and a deeper clean, including addressing issues like ants and occasional cockroaches, would enhance their stay.
In summary, Club Vista Serena offers a comfortable and practical stay with well-equipped, spacious apartments set in a colorful and friendly environment. Nevertheless, attention to maintenance and modernization in specific areas would significantly enhance the overall guest experience.
Beds
However, there are notable exceptions. Several guests found the beds to be uncomfortable with descriptions ranging from "not very comfortable" to "uncomfortable like laying on a board." Hard pillows and issues with the sofa bed's comfort were also mentioned with some guests noting that the sofa bed was "a bit noisy" and "not comfortable." Despite these remarks, others still appreciated the overall comfort of the room and the "large room with excellent mattress."
While feedback on bed comfort varies, it’s clear that many guests enjoyed a comfortable sleep at Club Vista Serena, though improvements to bed consistency and the sofa bed's comfort could enhance the overall guest experience.
Cleanliness
However, a portion of the reviews reveal areas needing improvement. Some guests encountered issues like ants in the bathrooms and kitchens, cobwebs, moldy spots and residual sand on floors. Inconsistent cleaning experiences were reported, such as hair left in bathtubs and poorly maintained bed linens. While general cleanliness is praised, there are calls for more thorough and consistent cleaning practices to eliminate these occasional lapses.
In conclusion, while Club Vista Serena receives high marks for cleanliness from many guests, there is room for enhancement in regular and detailed cleaning protocols to ensure a consistently pristine environment.
Staff
Receptionists like Dave and Luciana leave a lasting impression with their polite and welcoming attitudes, while standout contributions from individuals such as Mario, known for his delicious paellas and Paula from the pool bar, who is super attentive, add further enjoyment to the stay. The pool bar staff, including Emilio and Gloria, receive accolades for their service, making the poolside experience memorable.
Guests find the overall staff demeanor to be consistently friendly, courteous and helpful, often going out of their way to ensure all requests are fulfilled. The team's commitment to cleanliness and efficient service, noted for politely changing towels daily, also enhances comfort and satisfaction.
Several guests mention the impeccable customer service they received both upon arrival and departure, appreciating the smooth check-in process and helpful recommendations for dining and activities. Despite a few isolated mentions of less satisfactory service at reception, the overwhelming sentiment is that the staff’s kindness, willingness to assist and attentive service significantly contribute to the positive atmosphere at Club Vista Serena. Overall, the courteous and approachable nature of the staff makes a notable difference and is a key factor in the high quality of the guest experiences.
Wi-Fi
Pool
The poolside bar is a standout feature, providing excellent service and a relaxing ambiance. It opens all day and offers affordable food options, adding to the laid-back feel of the area. Guests appreciate the convenience of having a bar right next to the pool with many mentioning the quality of service provided by the friendly pool bar staff.
While some guests noted the lack of privacy and occasional noise from children running around, the overall consensus is that the pool area offers a peaceful and enjoyable environment for both relaxation and recreation. Sunbeds around the pool are clean and the area includes amenities like hammocks and billiards to enhance the guest experience.
The saltwater swimming pool and its surrounding gardens offer a charming setting that resonates well with those looking to unwind. Despite a few mentions of the pool being very cool, the cleanliness and upkeep of the pool area leave a positive impression on guests. The combination of a lovely bar, well-maintained facilities and a serene pool environment makes Club Vista Serena's pool area a significant attraction for visitors.
Accessible
Heated Pool
Outdoor Pool
Yes, Club Vista Serena has pool(s) that belong to one or more of the following categories: Children's Pool, Outdoor Pool.
No, a spa isn't available at Club Vista Serena.
No, Club Vista Serena doesn't allow dogs.
No, parking facilities aren't available at Club Vista Serena.
No, Club Vista Serena doesn't have a gym.
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