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Summary of reviewsHotel Parque Serra da Lousã, nestled in the picturesque Lousã mountains, offers a harmonious blend of natural beauty and modern comforts, making it an exceptional choice for families and nature enthusiasts. Guests widely praise its tranquil location adjacent to Serra da Lousã Park and the Biological Park, providing spectacular views and various engaging activities, especially attracting children with its nearby educational farm and animal parks. The serene setting is perfect for relaxation, complemented by spacious, comfortable rooms with modern amenities and scenic balconies.
The hotel's breakfast receives high marks for its variety and quality, featuring an abundance of fresh local products that cater to different tastes, including children. Despite some occasional critiques about organization and specific items, the breakfast experience is largely celebrated as excellent.
Dining at the hotel garners mixed reviews. While many guests commend the service and quality of dishes with some highlights like the divine Chanfana, others have noted the drawbacks, including limited menu variety, high prices and slow service which can be inconvenient for families with small children.
Guest rooms are frequently praised for their spaciousness, comfort and cleanliness, often described as very clean and well-maintained. The natural light and modern design, along with scenic views from the rooms, contribute to a pleasant stay. Some areas like soundproofing and water pressure could use improvement, but overall, the rooms greatly enhance the guest experience.
Cleanliness is a standout feature at the hotel, consistently impressing visitors with spotless and well-sanitized rooms and facilities. The friendly cleaning staff further add to the positive impression, maintaining high standards throughout the hotel.
The staff at Hotel Parque Serra da Lousã are often described as its greatest asset, renowned for their exceptional service and friendliness. Guests frequently highlight the attentiveness and availability of the entire team, making their stay particularly welcoming and enjoyable.
The spa facilities, though relatively small, are praised for their relaxing atmosphere and well-maintained amenities including an indoor pool, jacuzzi, sauna and steam room. The inclusion of these facilities enhances the overall serene experience at the hotel, despite minor issues with changing room size and water temperature.
The pool facilities are well-regarded with both indoor and outdoor options set in a lovely garden environment. Families appreciate the child-friendly design of the pools, although some guests noted that the indoor pool could be larger and warmer.
For families, the hotel is especially recommended due to its child-friendly amenities such as playrooms, playgrounds and various sports fields. The well-equipped rooms and amiable staff further ensure a relaxing and enjoyable stay for families.
Beds at the hotel receive mixed feedback; while many guests find them very comfortable, a few have noted the need for upgrades.
Despite some criticisms regarding certain four-star standards, including breakfast and restaurant services, the overall guest experience at Hotel Parque Serra da Lousã is positive. With its dedication to cleanliness, friendly staff and beautiful natural setting, the hotel provides a delightful retreat, particularly for families and nature lovers seeking adventure and tranquility. Show more
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Room Types
Double Room with BalconyThis air-conditioned double room includes a flat-screen TV with cable channels, a private bathroom as well as a terrace with garden views. The unit offers 1 bed.
Twin Room with BalconyThis air-conditioned twin room includes a flat-screen TV with cable channels, a private bathroom as well as a terrace with garden views. The unit offers 2 beds.
King Studio with Sofa BedThis studio has two balconies, a seating area with a sofa bed and air conditioning.
An extra bed or baby cot can be accommodated.
Family Room with BalconyThis family room features two interconnected rooms with a balcony. Each room can accommodate a baby cot or extra bed.
Please note that the extra bed is free for children up to 12 years old and has an extra cost of EUR 20 for guests older than 12 years old.
About Hotel Parque Serra da Lousã
License: 6012
Guest Reviews
8.6
Very Good
Location
Hotel Parque Serra da Lousã boasts an exceptional location, nestled within the natural beauty of the Lousã mountains. Guests consistently praise its proximity to the Serra da Lousã Park and the Biological Park, making it ideal for families and especially engaging for children who enjoy seeing farm and wild animals. The hotel’s setting is described as beautiful, tranquil and harmonious with nature, providing spectacular views and a serene environment perfect for rest and relaxation.
The surrounding area offers wonderful attractions and activities with easy access to points of interest and a nearby educational farm. Visitors note the spacious and comfortable rooms, modern amenities and enjoyable breakfast, all complementing the hotel's spectacular location. The friendly staff further enhance the experience, making it a pleasant getaway for families seeking both adventure and tranquility.
Breakfast
The breakfast at Hotel Parque Serra da Lousã is widely praised for its variety and quality, catering to numerous tastes and preferences. Guests frequently highlight the availability of local products and the abundance of options, including items suitable for children. Many reviews refer to the breakfast as exceptional, very good or excellent, noting fresh and diverse selections ranging from croissants and different types of bread to fruit and pastries.
However, some feedback indicates room for improvement. A few guests mentioned instances of missing items, limited variety and specific concerns like dry food or tasteless cheese. A couple of reviewers felt that the breakfast did not meet the expectations of a four-star hotel, pointing out the absence of labels for food items and limited drink options, such as the need for more plant-based milk alternatives.
Overall, while there are occasional critiques about the organization and specific elements, the breakfast experience at Hotel Parque Serra da Lousã is generally well-received for its richness and quality.
Dinner
Despite some inconsistencies, dining at Hotel Parque Serra da Lousã offers a generally positive experience with a few noted drawbacks. Guests have praised the restaurant for its excellent service and commendable dishes with many finding the dinner "fantastic" and "very good." Special mentions include the divine Chanfana and the overall good quality of food during both dinner and breakfast. On the other hand, there have been significant complaints regarding the quality and temperature of the food, slow service and late opening hours of the restaurant, which can be particularly inconvenient for families with small children. Additionally, several guests felt that the dinner was overpriced and there were issues with limited menu variety and the absence of a wine list. Improvements in these areas could enhance the dining experience to align more closely with the hotel’s reputation.
Rooms
Hotel Parque Serra da Lousã offers guest rooms that have received mostly positive feedback. Visitors frequently highlight the spaciousness and comfort of the rooms, noting that they are large and include inviting amenities like terraces and balconies. Cleanliness is another recurring theme with many guests describing the rooms as very clean and well-maintained, though a few mention that the carpets could use some improvement.
The natural light and modern designs of the rooms are appreciated, as is the comfort provided by the beds. Guests also enjoy the scenic views from their rooms, which contribute to a pleasant and relaxing stay. While the surroundings and infrastructure of the hotel overall have been praised, a few guests have pointed out issues such as poor soundproofing and weak water pressure in the showers.
The hotel's indoor pool and Jacuzzi are mentioned as enjoyable amenities, ideal for family getaways. However, there's a noted lack of an outdoor pool, which some guests feel would enhance their experience. Despite minor drawbacks like sound insulation and occasional noise from dining areas, the general consensus underscores that the rooms are well-suited for a comfortable and pleasant visit, especially with the beautiful natural park as a backdrop.
Beds
The beds at Hotel Parque Serra da Lousã generally received positive feedback for their comfort with numerous guests specifically noting that the beds were very or super comfortable. Several reviewers mentioned that they slept well and appreciated spacious and comfortable accommodations. However, there were some contrasting opinions with a few guests finding the beds or mattresses uncomfortable and in need of replacement. Despite these mixed reviews, many guests highlighted the beds as a positive aspect of their stay.
Cleanliness
Hotel Parque Serra da Lousã sets a high standard for cleanliness, consistently impressing guests with its immaculate rooms and well-maintained facilities. Most reviews highlight the impeccable condition of the rooms, describing them as spotless, very clean and well-sanitized. Guests commend both the excellent facilities and the friendly cleaning staff responsible for maintaining such a high level of cleanliness. The hotel's contemporary decor and abundant lighting further enhance its pristine appearance. While a few pointed out minor areas needing attention, the overall consensus is that the hotel is exceptionally clean and comfortable, making it a standout choice for visitors.
Staff
Hotel Parque Serra da Lousã is frequently praised for its exceptional staff, earning accolades such as five-star ratings for their attentiveness and availability. Guests consistently highlight the warmth, friendliness and helpful nature of the entire team. The reception staff, in particular, are often noted for their exceptional service. Reviews mention that the staff go above and beyond in delivering outstanding hospitality with friendliness and kindness being recurrent themes. Visitors also appreciate the professionalism blended with a personal touch that creates a welcoming atmosphere. Overall, the staff's dedication to service and their genuine kindness significantly enhance the guest experience at the hotel.
Spa
The spa at Hotel Parque Serra da Lousã has garnered numerous positive reviews, highlighting its relaxing and tranquil atmosphere. Guests have praised the spa area for its pleasant environment, even though it is relatively small. The indoor pool, jacuzzi, sauna and steam room facilities were all found to be functioning well, providing visitors with a comprehensive spa experience. Many found the spa service an advantageous addition to their stay, particularly noting its suitability for those new to using a jacuzzi. The hotel staff received commendations for their friendliness and helpfulness, enhancing the overall spa experience. Although the spa's changing rooms were noted to be on the smaller side and some guests mentioned that the water temperature in the pool could be improved, the overall sentiment suggests that the spa and pool areas are delightful and contribute significantly to a serene and relaxing retreat.
Pool
Hotel Parque Serra da Lousã offers a peaceful mountain retreat with a charming pool experience that guests frequently commend. The hotel boasts both indoor and outdoor pools set in a lovely garden, providing a serene environment perfect for relaxation. Families particularly appreciate the lower depth area of the pool, which is ideal for children. Although some guests found the indoor pool to be small and the water a bit cold, the facility is enhanced by an included jacuzzi with warm water and a sauna, which many found delightful. The outdoor pool is also well-received, maintaining a functional and refreshing atmosphere despite occasionally cooler temperatures. All in all, the pool facilities contribute positively to the overall experience at this tranquil mountain getaway.
Family
Hotel Parque Serra da Lousã stands out as an excellent choice for families traveling with children. This family-oriented hotel not only offers comfortable rooms and amiable staff but also boasts a variety of amenities designed for younger guests. Parents will find a well-equipped playroom, a children's entertainment room, playgrounds, a swimming pool and various sports fields, ensuring that kids have plenty of engaging activities during their stay.
The hotel's environment is perfect for a family getaway, providing great spaces that cater specifically to children. Families are drawn to this accommodation, given its thoughtful facilities and services that make for a relaxing and enjoyable experience. Whether it's a few days of nature explorations or a restful stay within the hotel's extensive gardens, playgrounds and game rooms, Parque Serra da Lousã has proven to be more than capable of meeting family needs.
In addition to the child-friendly offerings, the hotel itself is lauded for maintaining high standards in comfort and service. With positive mentions of good breakfasts, excellent Turkish baths and overall family friendliness, it's evident that Parque Serra da Lousã succeeds in creating a wonderful environment for both a family vacation and a couple's retreat. It's no surprise that this destination is highly recommended for those looking to spend quality time with their kids amidst beautiful surroundings.
4 Star
Located in a serene natural setting, Hotel Parque Serra da Lousã has received mixed reviews regarding its four-star rating. Some guests have voiced concerns over the hotel not fully meeting the standards expected of a four-star establishment. Although the general experience at the hotel is positive, certain aspects such as breakfast and restaurant services have been noted as areas needing improvement. Guests have described the breakfast as falling short and the food at the restaurant as mediocre with inconsistent meal service. Despite these criticisms, there are guests who found the hotel exceeded their expectations with some even preferring it over other five-star accommodations. The dedication to cleanliness, however, has also been questioned by a few guests who felt it did not meet the expected standards. Overall, while the hotel has its charms and has left a positive impression on several visitors, there are specific areas that need attention to fully align with a four-star rating.
Yes, Hotel Parque Serra da Lousã has pool(s) that belong to one or more of the following categories: Heated Pool, Indoor Pool.
Yes, a spa is available at Hotel Parque Serra da Lousã.
No, Hotel Parque Serra da Lousã doesn't allow dogs.
Yes, parking facilities are available at Hotel Parque Serra da Lousã.