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Montebelo Aguieira Lake Resort & Spa

Mortagua , Vale Da Aguieira, Mortágua (Show on Map)

8.6

Very Good

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1 room2 guests 1 room, 2 guests

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Summary of reviewsMontebelo Aguieira Lake Resort & Spa, nestled in the stunning landscape of the Aguieira Dam, offers a picturesque and tranquil escape in harmony with nature. The stunning views of the dam and its marina, as well as the lush green spaces, gardens and lovely pool areas, enhance the resort's appeal. It is particularly family-friendly, providing a variety of outdoor activities ideal for children and easy access to water activities and river exploration.

The breakfast experience at the resort is exceptional with a substantial and well-stocked buffet that includes fresh and healthy options. Guests praise the quality and variety of the offerings and appreciate the beautiful and tranquil setting of the breakfast area, along with the friendly and organized service.

Dinner service, however, draws mixed reviews. While many guests commend the quality of certain dishes and the friendly staff, criticisms arise concerning slow service, lack of menu variety and inconsistent food quality. Some find the buffet overpriced and underwhelming with many opting to dine outside the resort.

The rooms and apartments receive positive feedback for their spaciousness, modern design and comfort. Recent refurbishments have been well-received, adding to the clean and cozy ambiance. While some accommodations are distant from the main amenities, which can be inconvenient, the overall verdict remains positive with many guests appreciating the pleasant and functional lodgings.

Cleanliness at the resort is generally held in high regard with numerous reviews praising the immaculate condition of the rooms and facilities upon arrival. Despite a few reports of inconsistent cleaning standards during longer stays, the accommodation's friendly staff and welcoming atmosphere contribute to a positive experience.

Staff at Montebelo Aguieira are broadly praised for their kindness, friendliness and professionalism. While some reviews note the inexperience of younger staff members, the general sentiment is that the team is helpful and dedicated to ensuring a pleasant stay for guests.

Spa services, while featuring excellent massage therapists and decent facilities like the indoor pool, suffer from accessibility and operational issues, such as difficulty booking appointments and some amenities being non-functional. Certain structural inconveniences, like having to pass through the restaurant to reach the spa, detract from the overall experience.

The pool facilities at the resort are a standout feature with both indoor and outdoor options highly praised for their size, variety and breathtaking surroundings. Families particularly enjoy the dedicated children’s pools and the heated indoor pool for babies, although some mention the cooler water temperatures in the children’s pools. The well-maintained pool areas and friendly staff enhance the enjoyable atmosphere.

The beds in the primary bedrooms are highly regarded for their exceptional comfort, while there is room for improvement regarding the less comfortable sofa beds. Overall, the accommodations offer substantial comfort for a relaxing stay.

For families, the resort offers many activities and amenities tailored for children, including an excellent kids' club and play areas, though some aspects like playground maintenance need improvement. Despite minor cleanliness issues and colder pool temperatures for children, the resort is well-suited for a family-friendly vacation.

In terms of luxury, the resort boasts commendable infrastructure and a serene setting fit for relaxation and privacy. However, some services and practices fall short of 5-star expectations, leading some guests to feel the experience aligns more closely with a 3-star level. Improvements in service quality and consistency could enhance the overall luxury experience.

Overall, Montebelo Aguieira Lake Resort & Spa is celebrated for its beautiful location, family-friendly environment, spacious and comfortable accommodations and excellent pool facilities, making it an ideal spot for a relaxing retreat.
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Categories

Luxury Holiday Park

Holiday Park for Honeymoon

Holiday Park with Spa

Dog Friendly Holiday Park

Romantic Holiday Park

Holiday Park with Swimming Pool

Children's Pool Panoramic View Pool Pool Swim Up Bar Private Pool

Accessible Holiday Park

Holiday Park with Tennis Courts

Holiday Park for Yoga

5-Star Holiday Park

Holiday Park with Private Pool Rooms

Holiday Park with Swim Up Bar

Holiday Park with Panoramic View Pool

Holiday Park with Children's Pool

Room Types

Apartment Modern, air-conditioned apartment including a living room with a flat-screen TV. Its kitchen comes with a microwave, cooking utensils, and a tea/coffee maker. It also has a separate dining area. Free Spa access is included. WiFi available in the apartment and in the main building.

Two-Bedroom Apartment Modern, air-conditioned apartment including a living room with a flat-screen TV. Its kitchen come with a microwave, cooking utensils, and a tea/coffee maker. It also has a separate dining area. WiFi available in the apartment and in the main building.

Three-Bedroom Apartment Modern, air-conditioned apartment including a living room with a flat-screen TV. Its kitchen come with a microwave, cooking utensils, and a tea/coffee maker. It also has a separate dining area. WiFi available in the apartment and in the main building.

Four-Bedroom Villa with Private Pool Featuring a private outdoor pool, this modern, air-conditioned villa includes a living room with a flat-screen TV. Its kitchen comes with a microwave, cooking utensils, and a tea/coffee maker. WiFi available in the apartment and in the main building.

Premium One-Bedroom Apartment with Spa Access This modern, air-conditioned apartment features a living room with a flat-screen TV and a kitchen equipped with a microwave, cooking utensils and tea and coffee making facilities. There is also a separate dining area. It offers free access to the spa. Wi-Fi access is available in the apartment and in the main building.

Premium Two-Bedroom Apartment with Spa Access This modern, air-conditioned apartment features a living room with a flat-screen TV and a kitchen equipped with a microwave, cooking utensils and tea and coffee making facilities. There is also a separate dining area. It offers free access to the spa. Wi-Fi access is available in the apartment and in the main building.

Suite with Lake View This spacious suite includes 1 living room, 1 separate bedroom and 1 bathroom with a shower and free toiletries. The air-conditioned suite offers a flat-screen TV with cable channels, soundproof walls, a tea and coffee maker, a seating area as well as lake views. The unit has 2 beds.

Superior Double Room Offering free toiletries, this double room includes a private bathroom with a shower, a hairdryer and slippers. The spacious air-conditioned double room offers a flat-screen TV with cable channels, soundproof walls, a tea and coffee maker, a wardrobe as well as lake views. The unit offers 1 bed.

Superior Twin Room Offering free toiletries, this twin room includes a private bathroom with a shower, a hairdryer and slippers. The spacious air-conditioned twin room offers a flat-screen TV with cable channels, soundproof walls, a tea and coffee maker, a wardrobe as well as lake views. The unit has 2 beds.

Dog Friendly - One Bedroom Apartment The unit has 2 beds.

Dog Friendly - Premium One Bedroom Apartment The unit offers 2 beds.

Dog Friendly - Two Bedroom Apartment The unit offers 3 beds.

Dog Friendly - Premium Two Bedroom Apartment The unit has 5 beds.

Dog Friendly - Three Bedroom Apartment The unit offers 7 beds.

Dog Friendly - Four Bedroom Villa The unit has 5 beds.

Standard Apartment The apartment offers a safe deposit box and a balcony.

Superior Apartment

About Montebelo Aguieira Lake Resort & Spa

License: 383/RNET

Guest Reviews

8.6

Very Good

Location

Nestled in the stunning landscape of the Aguieira Dam, the Montebelo Aguieira Lake Resort & Spa offers a captivating escape in harmony with nature. This beautifully situated resort promises fantastic views, particularly of the dam and its marina. Guests marvel at the picturesque surroundings, where mountains and serene lake waters create a tranquil environment ideal for hiking, biking and relaxation.

The resort's outdoor areas, including a lovely pool, green spaces and gardens, enhance the overall appeal. With a family-friendly setting and a variety of outdoor activities, it’s perfect for children to have fun. The proximity to the lake also allows for enjoyable water activities and river exploration.

In addition to its amazing views and peaceful ambiance, the location is praised for its convenience and easy access. The accommodations are complemented by excellent amenities, including cleaning services and breakfast options. Although there are some mentions of catering services needing improvement, the overall feedback celebrates the resort’s serene location and the sense of tranquility it offers, making it an ideal spot for a relaxing retreat.

Breakfast

The breakfast experience at Montebelo Aguieira Lake Resort & Spa consistently receives high praise from guests. Numerous reviews highlight the substantial and well-stocked buffet, offering a complete and varied selection of dishes. Guests frequently mention the high quality and taste of the food, including fresh fruit and orange juice. Many emphasize the healthy options available, making it a suitable choice for health-conscious visitors.

The breakfast's location and ambiance are also appreciated, providing a pleasant start to the day with beautiful views and a tranquil setting. The service organization and friendly staff further enhance the experience. While some reviews point out a few areas for improvement, such as a desire for more healthy choices and hygiene concerns, the overwhelming sentiment remains positive.

Overall, the breakfast at Montebelo Aguieira is described as exceptional with plentiful variety and high-quality offerings, ensuring that most guests leave satisfied and ready to enjoy the rest of their day.

Dinner

Montebelo Aguieira Lake Resort & Spa boasts mixed reviews regarding its dinner service. Guests have praised the well-decorated, spacious restaurant and the high quality of various dishes, particularly highlighting the lamb rice and the buffet dinners for their quality and variety. Additionally, many noted the excellent service and friendliness of the staff, as well as the good quality-price relationship for some of their meals.

However, there are significant criticisms. Many visitors found the dinner service to be slow and disorganized with a lack of menu alternatives and variable food quality that sometimes disappointed considering the high prices. Evening meals were described as basic, leading some to seek dining options outside the hotel. The buffet, while praised for quality and variety by some, was also described as expensive, poorly elaborated and akin to a fair. This inconsistency in the dining experience left some feeling that the dinner aspect of their stay was the least enjoyable.

Overall, while the dining experience at Montebelo Aguieira Lake Resort & Spa has its high points, it appears that improvements in service speed, menu variety and consistency could enhance guest satisfaction.

Rooms

At Montebelo Aguieira Lake Resort & Spa, guests highlight the spaciousness, modern design and comfort of the rooms and apartments. Many reviews emphasize the generous room sizes, well-equipped kitchens and ample natural light, making them ideal for families. The recent refurbishments in 2023 have been particularly well-received, contributing to the contemporary, nicely decorated and cozy ambiance of the accommodations. Guests also appreciate the cleanliness and comfort of the newer rooms with many noting the appealing views of the dam and beautiful sunsets.

However, the distance of some apartments from the main building can be inconvenient, particularly when wanting to access amenities like the spa. There's an occasional mention of outdated furnishings and a need for renovation in certain units, but the overall verdict is positive with many guests finding the apartments pleasant, functional and perfect for a relaxing stay. The spacious, well-furnished apartments and friendly staff round out a generally satisfying experience at the resort.

Beds

Montebelo Aguieira Lake Resort & Spa receives numerous positive remarks regarding their beds. Guests frequently highlight the beds as very comfortable, mentioning both their size and the exceptional comfort of the mattresses and cushions. Rooms are often praised for their overall comfort with particular emphasis on the quality of the primary beds. However, the sofa beds in the living rooms receive less favorable comments with multiple guests finding them small and uncomfortable, suggesting that they might not be suitable for a good night's sleep. Overall, while the main beds are highly regarded, improvements could be made to enhance the comfort of the sofa beds.

Cleanliness

Montebelo Aguieira Lake Resort & Spa generally receives high praise for its cleanliness, often described as impeccable and excellent. The rooms are noted to be very spacious and clean, creating a welcoming atmosphere upon arrival. Guests appreciate the tidy and clean facilities and some highlight the meticulous cleanliness of the accommodations with spaces maintained to a high standard. The resort's apartments frequently receive compliments for their cleanliness and the pleasant scent of perfume.

However, there are occasional reports of inconsistencies in cleaning standards. Some guests experienced declining cleanliness during their stay, noting issues like dust, dampness and insufficient attention from the housekeeping staff. Common areas also drew criticism for not meeting 5-star expectations in terms of cleanliness.

Despite these occasional lapses, the overall sentiment remains positive with the resort's cleanliness, friendly staff and comfort standing out as key strengths. The resort's spacious accommodations, wonderful environment and good level of security also contribute to its overall appeal.

Staff

Reviews of Montebelo Aguieira Lake Resort & Spa's staff reflect a mixed yet predominantly positive experience. Guests frequently highlight the kindness, friendliness and professionalism of the staff across various service areas. Staff members, including those at reception like Raquel Ferreira, are noted for their attentiveness and empathy, particularly when attending to children or resolving guests' questions and needs.

However, some reviews mention initial reservations and the perceived lack of experience among the young staff members, many of whom appeared to be interns. Despite these concerns, the staff are generally described as very helpful, always willing to assist and competent in fulfilling their duties.

Guests appreciate the exceptional service during breakfast and the overall warmth and approachability of the team. While there are comments about a lack of extensive training and occasional communication issues, the overwhelming sentiment regards the staff as accommodating and dedicated to ensuring a pleasant stay.

Spa

Montebelo Aguieira Lake Resort & Spa receives mixed reviews focusing on its spa services. Guests appreciate the excellent massage therapist, noting the very good massage sessions provided. The indoor pool is praised for its size and perfect water temperature. The spa area itself is described as interesting.

However, several factors hinder the overall spa experience. Some common issues include difficulty in finding suitable time slots and the impossibility of securing appointments for spa services. Guests also note that certain amenities were not operational, such as the Turkish bath and jacuzzi. Additionally, the necessity to cross through the restaurant to reach the spa and pool area is seen as a minor inconvenience.

While the staff is friendly and competent, some reviewers feel that there's a lack of extra attentiveness expected in such a luxurious setting. Furthermore, some parts of the complex were under construction and there were instances when the spa was completely closed.

The feedback presents a picture of a potentially great spa experience marred by accessibility and operational issues. For visitors prioritizing spa services, it might be worth confirming the availability and status of amenities beforehand.

Pool

Montebelo Aguieira Lake Resort & Spa offers an impressive array of pool facilities that cater to both families and individual travelers. The resort features spacious indoor and outdoor pools, which are highly praised for their size and variety. The outdoor pools are especially noted for their large size and incredible views, making them an excellent spot for relaxation in warm weather. Families appreciate the resort’s facilities with dedicated pools for children and even a heated indoor pool for babies, ensuring that younger guests are well-catered for.

The resort’s pool area is described as breathtaking with plenty of space and excellent cleanliness. Guests find the outdoor pool area to be one of the largest and most complete in the region, providing a calm and enjoyable environment. Indoor pool experiences vary slightly with some guests mentioning the water being cold in winter, but generally, the indoor pools are well-received for their comfort and excellent temperatures.

Overall, the pools at Montebelo Aguieira Lake Resort & Spa are deemed perfect for guests of all ages, providing adequate space and facilities to accommodate the number of guests. With an excellent surrounding area and a well-maintained pool space, it’s clear why the pools are a standout feature of the resort. Friendly staff and good amenities complement the overall positive experience.

Children's Pool

Montebelo Aguieira Lake Resort & Spa is an ideal destination for families with children, offering a variety of activities and amenities geared towards younger guests. The pools are a highlight with perfect options for both adults and children, including an indoor kids pool that stands out. The resort is very family-friendly, providing many activities and entertainment options specifically for children, such as a kids club and play areas. However, some aspects like the playground's maintenance and location relative to the pools could use improvement. Despite minor issues like the children’s pool water being colder than the adults' and occasional cleanliness problems, the resort offers quality services tailored for families, making it a great place to relax and enjoy time together.

Luxury

Montebelo Aguieira Lake Resort & Spa boasts commendable infrastructure and a desirable location that makes it an appealing choice, particularly for families seeking a peaceful retreat. The spacious apartment living room adds to the comfort of staying at this resort, emphasizing its suitability for relaxation and privacy. The serene, isolated setting is ideal for those looking to unwind away from the hustle and bustle.

However, there are some notable areas where the resort falls short of expectations for a 5-star property. Several guests pointed out that the quality of services, including dinner and breakfast, did not meet the high standards typically associated with a 5-star rating. There were also observations about the staff being very reserved and some practices, like a security guard smoking while on duty, detracted from the overall luxury experience. Despite these drawbacks, the staff's friendliness was often highlighted as a redeeming quality.

In conclusion, while Montebelo Aguieira Lake Resort & Spa presents itself as a luxury destination, there are inconsistencies in service quality that suggest it aligns more closely with a 3-star experience.

Yes, Montebelo Aguieira Lake Resort & Spa has pool(s) that belong to one or more of the following categories: Children's Pool, Pool Swim Up Bar, Panoramic View Pool, Private Pool.

Yes, a spa is available at Montebelo Aguieira Lake Resort & Spa.

Yes, Montebelo Aguieira Lake Resort & Spa welcomes dogs.

No, parking facilities aren't available at Montebelo Aguieira Lake Resort & Spa.

No, Montebelo Aguieira Lake Resort & Spa doesn't have a gym.

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