Holiday Inn Express - Times Square by IHG
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Summary of reviewsThe Holiday Inn Express - Times Square by IHG, is largely celebrated for its advantageous location in the heart of Times Square. Guests consistently praise the hotel’s proximity to iconic New York City attractions such as Broadway, Central Park and the Javits Center, making it an ideal choice for tourists and business travelers alike. The convenience of numerous nearby subway stations and bus stops allows for easy exploration of Midtown Manhattan with many guests highlighting the ease of access to dining options, shops and entertainment venues. The value for money, combined with the hotel's central location and comfortable accommodations, makes it a preferred choice for many visitors to the Big Apple.
Breakfast at the hotel receives mixed but generally positive reviews. Guests appreciate the variety of hot breakfast options, including omelets, sausages, fruits and cereals and often describe the offerings as tasty and filling. The friendly and helpful breakfast staff also receive commendations. However, the breakfast area is often criticized for being too small and overcrowded during peak times, leading to long lines and limited seating.
Regarding the rooms, guests commend the high standards of cleanliness and the efficient housekeeping, mentioning that rooms are generally neat and well-kept. However, the small size of the rooms and occasional maintenance issues, such as noisy air conditioning and outdated amenities, are common complaints. The comfortable beds and well-equipped rooms, along with the hotel's strategic location, contribute positively to the overall experience despite these drawbacks.
Cleanliness across the hotel garners varied feedback. Many guests are satisfied with the attentive housekeeping and clean environments. On the other hand, inconsistencies in housekeeping schedules, stained carpets and occasional musty smells in rooms lead to some dissatisfactory experiences.
The staff's performance also sees mixed reviews with many highlighting the friendliness and helpfulness of the employees. Notable mentions of staff members such as Reign, Orlando, Nathan, Benjamin and Rosa suggest exceptional service from certain individuals. However, some guests report instances of rude or unhelpful reception staff, which affects their overall perception of the hotel's service.
Free Wi-Fi receives mostly positive feedback for its strong, reliable and fast connectivity, suitable for work and leisure activities. A few guests report intermittent service issues, but these are relatively rare.
Parking at the hotel, which includes a valet service, is deemed expensive by several visitors, though it is also found to be convenient. Some guests express concerns about long wait times and additional charges, but overall, the parking service receives mixed but generally positive remarks.
Guests find the hotel's location advantageous for experiencing New York City's vibrant nightlife with easy access to restaurants, Broadway shows and entertainment venues. However, concerns are raised about the surrounding street due to reports of general unsanitary conditions and safety issues, although the prime location remains a draw for many.
The comfort and cleanliness of the beds are frequently praised, though some guests find the bed size inadequate and mention issues with old or unstable mattresses. This mixed feedback indicates that while many sleep well, others face discomfort.
As a three-star establishment, the hotel provides a satisfactory cost-benefit ratio, particularly appreciated by budget-conscious travelers. While it is small and exhibits signs of wear, the inclusion of breakfast is a notable advantage. However, some guests suggest that the facilities are below typical three-star standards, best suited for short stays.
For business travelers, the hotel's proximity to the Javits Center and ease of access to transportation make it a convenient choice. However, occasional issues with the business center and amenities are noted. The hotel's accessibility features, including metro proximity and accessible facilities, receive positive feedback from guests with disabilities, notwithstanding some minor elevator delays and maintenance issues.
Overall, the Holiday Inn Express - Times Square offers a combination of central location, cleanliness and budget-friendly comfort, making it a generally well-received choice for travelers eager to explore New York City.
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Breakfast at the hotel receives mixed but generally positive reviews. Guests appreciate the variety of hot breakfast options, including omelets, sausages, fruits and cereals and often describe the offerings as tasty and filling. The friendly and helpful breakfast staff also receive commendations. However, the breakfast area is often criticized for being too small and overcrowded during peak times, leading to long lines and limited seating.
Regarding the rooms, guests commend the high standards of cleanliness and the efficient housekeeping, mentioning that rooms are generally neat and well-kept. However, the small size of the rooms and occasional maintenance issues, such as noisy air conditioning and outdated amenities, are common complaints. The comfortable beds and well-equipped rooms, along with the hotel's strategic location, contribute positively to the overall experience despite these drawbacks.
Cleanliness across the hotel garners varied feedback. Many guests are satisfied with the attentive housekeeping and clean environments. On the other hand, inconsistencies in housekeeping schedules, stained carpets and occasional musty smells in rooms lead to some dissatisfactory experiences.
The staff's performance also sees mixed reviews with many highlighting the friendliness and helpfulness of the employees. Notable mentions of staff members such as Reign, Orlando, Nathan, Benjamin and Rosa suggest exceptional service from certain individuals. However, some guests report instances of rude or unhelpful reception staff, which affects their overall perception of the hotel's service.
Free Wi-Fi receives mostly positive feedback for its strong, reliable and fast connectivity, suitable for work and leisure activities. A few guests report intermittent service issues, but these are relatively rare.
Parking at the hotel, which includes a valet service, is deemed expensive by several visitors, though it is also found to be convenient. Some guests express concerns about long wait times and additional charges, but overall, the parking service receives mixed but generally positive remarks.
Guests find the hotel's location advantageous for experiencing New York City's vibrant nightlife with easy access to restaurants, Broadway shows and entertainment venues. However, concerns are raised about the surrounding street due to reports of general unsanitary conditions and safety issues, although the prime location remains a draw for many.
The comfort and cleanliness of the beds are frequently praised, though some guests find the bed size inadequate and mention issues with old or unstable mattresses. This mixed feedback indicates that while many sleep well, others face discomfort.
As a three-star establishment, the hotel provides a satisfactory cost-benefit ratio, particularly appreciated by budget-conscious travelers. While it is small and exhibits signs of wear, the inclusion of breakfast is a notable advantage. However, some guests suggest that the facilities are below typical three-star standards, best suited for short stays.
For business travelers, the hotel's proximity to the Javits Center and ease of access to transportation make it a convenient choice. However, occasional issues with the business center and amenities are noted. The hotel's accessibility features, including metro proximity and accessible facilities, receive positive feedback from guests with disabilities, notwithstanding some minor elevator delays and maintenance issues.
Overall, the Holiday Inn Express - Times Square offers a combination of central location, cleanliness and budget-friendly comfort, making it a generally well-received choice for travelers eager to explore New York City.
Hotel near Nightlife Spots
Business Hotel
Hotel with Parking
Accessible Hotel
Hotel with Gym
Skyscraper Hotel
3-Star Hotel
Guest Reviews
Situated in the heart of Times Square, the Holiday Inn Express - Times Square by IHG, boasts an enviable location that receives consistent praise from its guests. The hotel's proximity to iconic New York City attractions such as Broadway, Central Park and the Javits Center makes it an ideal choice for both tourists and business visitors. With numerous subway stations, bus stops and the Port Authority Bus Terminal nearby, getting around is a breeze.
Guests love that this central location allows them to explore much of Midtown Manhattan on foot, appreciating the ease of access to a plethora of dining options, shops and entertainment venues. The convenience of being minutes away from Times Square, in particular, stands out as a highlight, affording visitors the opportunity to fully immerse themselves in the vibrant energy of the area.
Additionally, the hotel is noted for its value for money, combining a strategic location with comfort. Visitors often mention how the location is perfect for attending Broadway shows, shopping along Fifth Avenue or simply enjoying the diverse attractions that New York City has to offer. The positive remarks about its prime location, often accompanied by mentions of courteous staff and comfortable accommodations, make the Holiday Inn Express - Times Square a preferred stay for many exploring the Big Apple.
The breakfast experience at Holiday Inn Express - Times Square by IHG, received a mix of feedback from guests. Many praised the hotel for providing a hot breakfast with a good variety of options, including omelets, sausages, fruits, cereals and some desserts. The breakfast was described as tasty, filling and even delicious by several visitors. Friendly and helpful staff in the breakfast area also received commendations.
However, the breakfast room was frequently criticized for being too small and overcrowded, leading to long lines and difficulty finding seating. Some guests noted that the food options were not always well-stocked, often running out quickly during peak times. Additionally, there were mentions of limited variety and repetitive menus with some stating that the quality of food could be improved. Concerns were also raised about cleanliness and maintenance in the breakfast area.
Overall, while the breakfast was appreciated for its convenience and good variety by many, others felt it fell short in terms of space, variety and consistency.
Holiday Inn Express - Times Square presents a mix of impressions about its rooms. While guests appreciated the excellent housekeeping, often describing the rooms as clean, neat and well-kept, the small room size was a recurring theme. Many felt the rooms were quite cramped and not as spacious as they appeared in photos with some noting difficulties in navigating the tight spaces and a lack of sufficient room for luggage.
Comfort-wise, guests found the rooms to be generally comfortable with well-equipped features including large TVs, cozy beds and study desks. However, some mentioned outdated furniture and amenities, along with occasional maintenance issues such as noisy and malfunctioning air conditioning, poor TV reception and aged, deteriorating bathroom fixtures.
The cleanliness of the rooms was frequently praised with daily cleaning service highlighted by several guests, although inconsistent housekeeping schedules and instances of dirty rooms upon arrival were noted.
Additionally, a common inconvenience was the long waiting times for elevators, attributed to insufficient elevator capacity for the number of floors and guests. Despite these issues, the hotel’s location near the metro and Times Square was a significant advantage, making it a practical choice for travelers looking for a central, budget-friendly stay in New York City.
The beds at Holiday Inn Express - Times Square receive varied feedback from guests. Positively, numerous guests highlight the comfort of the beds, describing them as very comfortable, super comfortable and even noting the beds were large and comfy. Cleanliness and comfort of the bedding also receive commendable remarks with some guests appreciating clean and comfortable linen and good mattresses.
However, feedback on the size and quality of the beds is mixed. Some guests found the beds too small or noted that they were not king-sized as expected. Additionally, there are mentions of old and thin mattresses that provided suboptimal sleeping experiences for some. A few guests reported issues with bed stability and noted instances where the beds were tilting or had valleys and mounts in places.
Overall, while many guests praise the comfort of the beds and bedding, others express dissatisfaction with bed size, mattress condition and lack of regular cleaning or linen changes. The experiences are thus quite mixed with many finding the beds adequate and comfortable, while others faced issues that hampered their stay.
The reviews about the cleanliness of the Holiday Inn Express - Times Square present varied experiences. Many guests noted that the hotel and rooms were frequently clean with housekeeping staff often described as attentive, polite and efficient. Daily room cleaning, along with clean towels and amenities, were appreciated by numerous visitors. Impeccably clean rooms and spotless areas like the laundry room also received praise.
However, a good number of reviews pointed out significant issues with cleanliness. Some guests reported stained carpets, dirty floors, uncleaned bathrooms and musty smells in rooms. There were multiple mentions of a lack of regular housekeeping with some stays experiencing no cleaning service at all or only minimal cleaning over several days. Instances of dirty facilities, old and worn-out furnishings, as well as lack of attention to detail, were also highlighted. Guests found specific concerns like dirty air vents, stained linen and unpleasant odors particularly troubling.
Overall, while some guests had positive experiences with cleanliness, many others expressed dissatisfaction, citing inconsistency and lack of thorough cleaning as major drawbacks.
The staff at Holiday Inn Express - Times Square have garnered a mixed response from guests with varying degrees of satisfaction evident in their reviews. Positively, many guests have praised the staff for being friendly, welcoming and extremely helpful. Specific mentions highlight the politeness and attentiveness of both the front desk and breakfast area staff. Employees like Reign, Orlando, Nathan, Benjamin and Rosa received particular commendation for their exceptional service. Additionally, guests appreciated the multilingual capabilities of some staff members, which facilitated smoother communication.
Breakfast staff frequently earned compliments for their niceness and helpfulness, contributing to an enjoyable dining experience. Housekeeping staff were also noted as being amiable and attentive, maintaining good standards of cleanliness and service.
Unfortunately, several reviews reflect negative experiences with staff interactions. Reports include instances of rudeness, unhelpfulness and a lack of professionalism, particularly at the reception and front desk. Some guests felt dismissed or poorly treated, indicating inconsistency in the level of customer service provided.
Despite these criticisms, the overall sentiment from many guests suggests that the friendly and helpful demeanor of most staff members played a significant role in making their stay pleasant and comfortable.
The Holiday Inn Express - Times Square by IHG, receives varied reviews regarding its Wi-Fi. The majority highlight positive aspects, such as a good and strong Wi-Fi signal that is consistent and fast, making it well-suited for work activities. Guests appreciate that Wi-Fi is free and available throughout the hotel. Descriptions like 'excellent in-room Wi-Fi,' 'quick connection,' and 'good connectivity' underscore the general reliability and performance of the internet service. However, a few reviews also indicate negative experiences with some guests reporting issues like intermittent service, difficulty accessing the Wi-Fi and occasional connectivity problems. Despite these occasional drawbacks, most reviews affirm that the hotel provides satisfactory Wi-Fi for general use.
Holiday Inn Express - Times Square provides a variety of parking options, including valet parking. While valet parking is convenient, several guests noted that it is quite expensive, costing around $75 plus tax per day. Additionally, some experienced long wait times, particularly during check-out. The hotel also offers nearby parking options, which some visitors found accessible, although others reported no parking availability or found it challenging to secure a spot. A few guests mentioned miscommunications regarding parking information and additional charges, such as being charged for four days when only parked for one. Despite these issues, the friendly staff and overall parking service received mixed but generally positive feedback.
Holiday Inn Express - Times Square by IHG, is well-regarded for its convenience to some of New York City's prime attractions, including Times Square and Bryant Park. Many guests find the location ideal for experiencing the city's vibrant nightlife, dining at nearby restaurants and enjoying Broadway shows, all within close proximity. The site offers a sense of safety at night, making it comfortable for evening outings.
However, the surrounding street area draws mixed reviews due to reports of drug addicts, homeless individuals and general unsanitary conditions like trash bags on the street. Safety concerns were also raised, especially regarding a specific incident of a shooting and some guests noted feeling uneasy with people hanging around smoking. Despite these issues, the hotel's prime location for entertainment and dining options remains a strong point of appeal for many visitors.
The Holiday Inn Express - Times Square by IHG, offers a classic three-star experience suitable for budget-conscious travelers. While the hotel is small and basic, it has a good cost-benefit ratio that meets expectations for its category. Guests appreciate the inclusion of breakfast, something not commonly offered by other hotels in the same price range.
However, the hotel exhibits signs of wear and could benefit from renovations with some guests noting the outdated furniture and overall run-down appearance. The facilities align with a basic three-star standard, but some find it disappointing, suggesting it might not fully meet contemporary expectations for such a rating.
Breakfast is consistently described as basic and while the furniture and amenities are satisfactory given the price, the overall experience is more in line with a budget hotel rather than a luxury three-star establishment. It's best suited for short stays, providing adequate comfort and essential services for those who prioritize cost over luxury in a central location like Times Square.
The Holiday Inn Express - Times Square by IHG, is recognized for its strategic location, making it a convenient choice for business travelers attending events at the Javits Center. Despite the tight spaces typical of New York City, the hotel manages to cater well to those on business trips. Guests appreciate its business-friendly environment, ideal for business stays and meetings. The location supports significant business activity, contributing to its popularity among professionals. However, there have been noted issues with the business center and amenities, including non-functioning equipment and inadequate support services. Overall, the hotel remains a solid option for business travelers due to its prime location and business-oriented features.
Holiday Inn Express - Times Square, an IHG Hotel, boasts an impressive level of accessibility for guests with disabilities. The reviews highlight how the hotel's location in the heart of Times Square makes it very convenient and easy to access. Visitors praised its proximity to major attractions, including Broadway, various restaurants and important transport hubs like Port Authority and Penn Station. Key amenities such as the metro, parking and accessible bathrooms further enhance its appeal.
The hotel has made efforts to ensure that all major areas, from the rooms to the main roads nearby, are easily accessible. Guests did note a few drawbacks, such as occasional elevator delays and the dated state of the elevators. However, these issues did not seem to overshadow the overall positive experience.
Additional positive feedback included the hotel's responsiveness to guest needs, evidenced by the reception staff's prompt action addressing directional queries and addressing any disturbances from the surroundings. The multiple breakfast options available also added to the convenient and accessible nature of the stay. Overall, Holiday Inn Express – Times Square is well-regarded for making Manhattan's vibrant life easily accessible to all its guests.
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Location
Guests love that this central location allows them to explore much of Midtown Manhattan on foot, appreciating the ease of access to a plethora of dining options, shops and entertainment venues. The convenience of being minutes away from Times Square, in particular, stands out as a highlight, affording visitors the opportunity to fully immerse themselves in the vibrant energy of the area.
Additionally, the hotel is noted for its value for money, combining a strategic location with comfort. Visitors often mention how the location is perfect for attending Broadway shows, shopping along Fifth Avenue or simply enjoying the diverse attractions that New York City has to offer. The positive remarks about its prime location, often accompanied by mentions of courteous staff and comfortable accommodations, make the Holiday Inn Express - Times Square a preferred stay for many exploring the Big Apple.
Breakfast
However, the breakfast room was frequently criticized for being too small and overcrowded, leading to long lines and difficulty finding seating. Some guests noted that the food options were not always well-stocked, often running out quickly during peak times. Additionally, there were mentions of limited variety and repetitive menus with some stating that the quality of food could be improved. Concerns were also raised about cleanliness and maintenance in the breakfast area.
Overall, while the breakfast was appreciated for its convenience and good variety by many, others felt it fell short in terms of space, variety and consistency.
Rooms
Comfort-wise, guests found the rooms to be generally comfortable with well-equipped features including large TVs, cozy beds and study desks. However, some mentioned outdated furniture and amenities, along with occasional maintenance issues such as noisy and malfunctioning air conditioning, poor TV reception and aged, deteriorating bathroom fixtures.
The cleanliness of the rooms was frequently praised with daily cleaning service highlighted by several guests, although inconsistent housekeeping schedules and instances of dirty rooms upon arrival were noted.
Additionally, a common inconvenience was the long waiting times for elevators, attributed to insufficient elevator capacity for the number of floors and guests. Despite these issues, the hotel’s location near the metro and Times Square was a significant advantage, making it a practical choice for travelers looking for a central, budget-friendly stay in New York City.
Beds
However, feedback on the size and quality of the beds is mixed. Some guests found the beds too small or noted that they were not king-sized as expected. Additionally, there are mentions of old and thin mattresses that provided suboptimal sleeping experiences for some. A few guests reported issues with bed stability and noted instances where the beds were tilting or had valleys and mounts in places.
Overall, while many guests praise the comfort of the beds and bedding, others express dissatisfaction with bed size, mattress condition and lack of regular cleaning or linen changes. The experiences are thus quite mixed with many finding the beds adequate and comfortable, while others faced issues that hampered their stay.
Cleanliness
However, a good number of reviews pointed out significant issues with cleanliness. Some guests reported stained carpets, dirty floors, uncleaned bathrooms and musty smells in rooms. There were multiple mentions of a lack of regular housekeeping with some stays experiencing no cleaning service at all or only minimal cleaning over several days. Instances of dirty facilities, old and worn-out furnishings, as well as lack of attention to detail, were also highlighted. Guests found specific concerns like dirty air vents, stained linen and unpleasant odors particularly troubling.
Overall, while some guests had positive experiences with cleanliness, many others expressed dissatisfaction, citing inconsistency and lack of thorough cleaning as major drawbacks.
Staff
Breakfast staff frequently earned compliments for their niceness and helpfulness, contributing to an enjoyable dining experience. Housekeeping staff were also noted as being amiable and attentive, maintaining good standards of cleanliness and service.
Unfortunately, several reviews reflect negative experiences with staff interactions. Reports include instances of rudeness, unhelpfulness and a lack of professionalism, particularly at the reception and front desk. Some guests felt dismissed or poorly treated, indicating inconsistency in the level of customer service provided.
Despite these criticisms, the overall sentiment from many guests suggests that the friendly and helpful demeanor of most staff members played a significant role in making their stay pleasant and comfortable.
Wi-Fi
Parking
Nightlife
However, the surrounding street area draws mixed reviews due to reports of drug addicts, homeless individuals and general unsanitary conditions like trash bags on the street. Safety concerns were also raised, especially regarding a specific incident of a shooting and some guests noted feeling uneasy with people hanging around smoking. Despite these issues, the hotel's prime location for entertainment and dining options remains a strong point of appeal for many visitors.
3 Star
However, the hotel exhibits signs of wear and could benefit from renovations with some guests noting the outdated furniture and overall run-down appearance. The facilities align with a basic three-star standard, but some find it disappointing, suggesting it might not fully meet contemporary expectations for such a rating.
Breakfast is consistently described as basic and while the furniture and amenities are satisfactory given the price, the overall experience is more in line with a budget hotel rather than a luxury three-star establishment. It's best suited for short stays, providing adequate comfort and essential services for those who prioritize cost over luxury in a central location like Times Square.
Business
Accessible
The hotel has made efforts to ensure that all major areas, from the rooms to the main roads nearby, are easily accessible. Guests did note a few drawbacks, such as occasional elevator delays and the dated state of the elevators. However, these issues did not seem to overshadow the overall positive experience.
Additional positive feedback included the hotel's responsiveness to guest needs, evidenced by the reception staff's prompt action addressing directional queries and addressing any disturbances from the surroundings. The multiple breakfast options available also added to the convenient and accessible nature of the stay. Overall, Holiday Inn Express – Times Square is well-regarded for making Manhattan's vibrant life easily accessible to all its guests.
No, Holiday Inn Express - Times Square by IHG doesn't have any pool.
No, a spa isn't available at Holiday Inn Express - Times Square by IHG.
No, Holiday Inn Express - Times Square by IHG doesn't allow dogs.
Yes, parking facilities are available at Holiday Inn Express - Times Square by IHG.
Yes, Holiday Inn Express - Times Square by IHG has a gym.
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