Best Western Plus Hotel Olsztyn Old Town

Olsztyn 53.77154700, 20.47242400 , Aleja Warszawska 39 (Show on Map)
8.7
Very Good


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Summary of reviewsBest Western Plus Hotel Olsztyn Old Town is highly praised for its prime location, making it an ideal base for exploring Olsztyn's historic Old Town and other key attractions. Its central yet peaceful setting, along with close proximity to public transportation and local amenities, enhances the overall convenience for guests.

The breakfast at the hotel receives widespread acclaim for its rich and varied offerings, featuring a buffet with both hot and cold dishes that cater to diverse tastes. The food is described as tasty and plentiful, contributing positively to guests' stay experiences despite a few minor critiques regarding specific dietary options and beverage preferences. The dinner service at the hotel's restaurant is consistently highlighted for its delicious and diverse menu with standout dishes like lamb's lettuce salad and traditional meatball soup, making it a recommended dining spot.

Reviews of the rooms are predominantly positive, noting their cleanliness, modern amenities and tasteful decor. Guests appreciate the comfort and spaciousness of the rooms, although some mention limited storage space and occasional noise issues. The hotel's attention to cleanliness is consistently lauded with daily housekeeping ensuring rooms are well-maintained.

The staff at Best Western Plus Hotel Olsztyn Old Town are frequently commended for their friendliness, helpfulness and professionalism, contributing significantly to an enjoyable atmosphere. Multilingual capabilities and a proactive approach to guest needs further enhance the service quality.

While the free Wi-Fi service garners mixed reviews due to inconsistencies in connectivity, particularly on upper floors, it is generally appreciated when functioning well. The parking facilities receive varied feedback with some guests appreciating the secure and reasonably priced options, while others point out limited space and management issues.

The hotel is noted for its family-friendly environment, offering spacious rooms and competent service, although it lacks specific entertainment facilities for children. The beds at the hotel receive high marks for comfort with most guests reporting good sleep quality despite occasional preferences for firmer support.

Overall, Best Western Plus Hotel Olsztyn Old Town delivers a solid three-star experience with a higher standard of accommodation, making it suitable for both short stays and family trips.
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Hotel for Honeymoon

Family Friendly Hotel

Dog Friendly Hotel

Business Hotel

Hotel with Parking

Accessible Hotel

3-Star Hotel

Room Types
Standard Twin Room Offering free toiletries, this double room includes a private bathroom with a shower and a hairdryer. The air-conditioned double room offers a flat-screen TV with cable channels, a tea and coffee maker, a wardrobe, a safe deposit box as well as city views. The unit offers 2 beds.

Standard Double Room Offering free toiletries, this double room includes a private bathroom with a shower and a hairdryer. The air-conditioned double room offers a flat-screen TV with cable channels, a tea and coffee maker, a wardrobe, a safe deposit box as well as city views. The unit offers 1 bed.

Premium Single Room Providing free toiletries, this single room includes a private bathroom with a shower and a hairdryer. The air-conditioned single room provides a flat-screen TV with cable channels, a tea and coffee maker, a wardrobe, a safe deposit box as well as city views. The unit offers 1 bed.

Junior Suite with Double Bed Providing free toiletries, this suite includes a private bathroom with a shower and a hairdryer. The air-conditioned suite provides a flat-screen TV with cable channels, a tea and coffee maker, a seating area, a wardrobe as well as city views.

Standard Single Room Offering free toiletries, this single room includes a private bathroom with a shower and a hairdryer. The air-conditioned single room offers a flat-screen TV with cable channels, a tea and coffee maker, a wardrobe, a safe deposit box as well as city views. The unit offers 1 bed.

Premium Twin Room Providing free toiletries, this double room includes a private bathroom with a shower and a hairdryer. The air-conditioned double room provides a flat-screen TV with cable channels, a tea and coffee maker, a seating area, a wardrobe as well as city views. The unit offers 2 beds.

King Suite with Sofa Bed Providing free toiletries, this suite includes a private bathroom with a bath, a shower and a hairdryer. The spacious air-conditioned suite provides a flat-screen TV with cable channels, soundproof walls, a tea and coffee maker, a wardrobe as well as city views.

Premium Double Room Featuring free toiletries, this double room includes a private bathroom with a shower and a hairdryer. The air-conditioned double room features a flat-screen TV with cable channels, a tea and coffee maker, a seating area, a wardrobe as well as city views. The unit has 1 bed.

Guest Reviews
8.7
Very Good
Location
Best Western Plus Hotel Olsztyn Old Town is lauded for its prime location. Guests consistently appreciate its central setting with the historic Old Town just a short walk away—often cited as around five minutes on foot. The proximity to the city center and its key attractions is a significant advantage, making it easy for visitors to explore the local sights, including lakes, parks and rivers.

The hotel's close distance to public transportation such as the Olsztyn Zachodni train station is a plus for travelers. Despite its centrality, the hotel manages to offer rooms that are quiet and conducive to a good night's sleep. The area is peaceful, yet bustling with nearby amenities like markets, restaurants and pubs.

Additional highlights include the hotel's clean and cozy interiors, recent renovations and a good standard of accommodation. The friendliness and helpfulness of the staff also receive commendations, ensuring a pleasant stay for guests on business trips or leisurely explorations of Olsztyn. Overall, this hotel stands out for its excellent location, making it a convenient base for exploring the beautiful city of Olsztyn.

Breakfast
The breakfast experience at Best Western Plus Hotel Olsztyn Old Town receives widespread praise with guests frequently noting its rich and varied offerings. The buffet-style breakfast features a generous selection of both hot and cold dishes, including local specialties, catering to diverse tastes. Many reviews highlight the deliciousness and ample variety available each morning, suggesting that there is something for everyone to enjoy.

Guests consistently describe the breakfast as very good, tasty and delicious, often using terms like rich, extensive and substantial to depict the spread. The availability of both traditional and regional dishes provides a well-rounded experience. Some reviews laud the inclusion of takeaway breakfast sets, the freshness of the offerings and the consistent quality with standouts including the good coffee and wide selection of dishes.

However, not all feedback is entirely positive. A few guests feel the breakfast could be more flavorful or varied and some mention specific issues like weak coffee and insufficient vegetarian or vegan options. Despite these minor criticisms, the general consensus is that the breakfast is a high point, contributing positively to the overall stay experience at the hotel.

In summary, the breakfast at Best Western Plus Hotel Olsztyn Old Town is widely appreciated for its variety, taste and quality, making it a fitting start to the day for travelers.

Dinner
At the Best Western Plus Hotel Olsztyn Old Town, guests can expect a delightful dining experience. The hotel's restaurant consistently receives praise for its delicious and varied menu, featuring standout dishes like a lamb's lettuce salad with cod, pomegranate and orange, as well as traditional meatball soup. The evening meals, described as mega tasty, are a particular highlight with guests recommending the restaurant for its fantastic à la carte dishes and personal touch in the food preparation.

The restaurant offers diverse options that cater to different tastes, ensuring a memorable culinary experience. The Warmian soup and pike are specific dishes that have left a lasting impression on diners, underscoring the quality and creativity of the cuisine. Although a few guests mentioned that the prices were high, many found the dinner to be more affordable than dining out in town.

Service at breakfast could use some improvements, including the suggestion of a toaster addition and fresh orange juice instead of carton juice. The breakfast room's design also faced some critique. Nevertheless, the breakfasts themselves were abundant and tasty, reflecting the overall high standard of food at the hotel's restaurant.

In summary, the Best Western Plus Hotel Olsztyn Old Town's restaurant is highly recommended for anyone seeking good food in Olsztyn, thanks to its delicious meals and diverse menu that promise a satisfying dining experience.

Rooms
The rooms at the Best Western Plus Hotel Olsztyn Old Town have received mixed yet predominantly positive feedback from guests. Cleanliness is consistently highlighted with many guests noting that the rooms are well-maintained, fresh and equipped with modern amenities. The decor is often praised for being tasteful and contemporary, enhancing the overall comfort and aesthetic appeal.

Many reviewers describe the rooms as spacious, comfortable and equipped with essentials like air conditioning, a desk, kettle and TV. The beds are commonly noted for their comfort, contributing to a restful stay. However, some reviews point out that the rooms, especially those labeled as Premium, can be small with limited storage space and shower cabins that are not ideal for larger individuals.

While the soundproofing seems to be a hit or miss with some rooms being described as perfectly quiet and others exposed to traffic noise or not adequately soundproofed, the overall atmosphere remains pleasant due to effective air conditioning and neat furnishing.

A few areas of concern include occasional lack of room service, minor maintenance issues like weak water pressure and the absence of amenities such as a refrigerator and safe in some rooms. Despite these minor drawbacks, the quality of the rooms, combined with the hotel's excellent location near the city center, makes it a solid choice for travelers looking for value for money.

Beds
The beds at Best Western Plus Hotel Olsztyn Old Town generally receive high praise from guests for their comfort and cleanliness. Many reviews highlight that the beds are very comfortable, well-padded and maintained to a high standard. Guests consistently report good sleep quality, attributing this to the soft mattresses and extra pillows provided.

While the majority of feedback points to a positive experience, some guests noted that the beds might be too soft for those who prefer firmer support and there were occasional remarks about the beds being narrow or small. Despite these few critical points, the overall sentiment is that the beds are large and suitable for families with clean and well-maintained bedding.

Additional positive comments were made about the quality of the pillows and the general comfort of the mattresses, indicating that the hotel prioritizes guest comfort. Still, there are minor concerns like narrow single beds and less-than-ideal bedside lighting for reading. Nonetheless, the consensus remains that a stay at this hotel promises a restful and comfortable night's sleep.

Cleanliness
The Best Western Plus Hotel Olsztyn Old Town has received consistent praise for its cleanliness. Guests frequently comment on the very clean rooms, which are described as spotless, tidy and well-maintained. The modern and functional rooms come equipped with all necessary amenities and the bathrooms meet high standards of cleanliness. The hotel itself is noted to be clean and quiet with a peaceful atmosphere despite its proximity to busy streets.

Additionally, the hotel's location is highly convenient, situated close to the city center. Guests appreciate the overall upkeep and cleanliness, particularly the fresh-smelling rooms, soft and nice-smelling towels and the clean, comfortable beds. Daily cleaning services ensure that the rooms remain in pristine condition.

While the majority of reviews were overwhelmingly positive, there were occasional remarks about specific issues such as dirty carpets and untidy cleaning in certain areas. However, these are exceptions in what is generally a highly commendable record of cleanliness.

Overall, the Best Western Plus Hotel Olsztyn Old Town is recognized as a very clean, comfortable and well-maintained hotel with attentive service and a great location near the city center.

Staff
The staff at Best Western Plus Hotel Olsztyn Old Town consistently receive high praise for being friendly, helpful and professional. Guests particularly appreciate the welcoming and accommodating nature of the reception staff, who are noted for their politeness and efficiency. The hotel team, including those in the restaurant and cleaning services, is frequently described as attentive and courteous, ensuring that guests feel well taken care of throughout their stay. Many reviews highlight the staff's readiness to address issues promptly and efficiently with examples of immediate problem-solving and a willingness to go the extra mile, such as allowing late check-outs.

While a minority mentioned less favorable interactions, the overwhelming sentiment is one of exceptional service. The receptionists, in particular, stand out for their competence and pleasant demeanor, often being described as smiling and pleasant. Guests conveyed appreciation for the multilingual capabilities of the staff, which added to the overall positive experience. The professional yet warm approach of the staff contributes significantly to the enjoyable atmosphere of the hotel, making it a highly recommended option for those visiting Olsztyn.

Wi-Fi
Best Western Plus Hotel Olsztyn Old Town received mixed reviews regarding its Wi-Fi service. Guests appreciated the instances when the connection was good, describing it as fast and reliable with some highlighting that the internet was free of charge. Several positive remarks mentioned a well-functioning Wi-Fi on the first floor, pointing out a seamless online experience.

However, many guests encountered issues with weak or non-existent Wi-Fi in their rooms, particularly on the upper floors. Some reported that the internet was barely working or had trouble logging in, indicating possible infrastructure issues. Despite these challenges, occasional temporary glitches were noted, potentially indicating an otherwise solid service disrupted by specific incidents.

Overall, while there are positive experiences with the hotel's Wi-Fi, consistency seems to be a problem, especially in certain areas of the building.

Parking
The parking situation at Best Western Plus Hotel Olsztyn Old Town generally receives mixed feedback from guests. On the positive side, many appreciate the availability of parking on the hotel premises, noting that it is convenient and secure. There is a large parking lot outside and an underground garage, which is particularly praised for its size and ease of access. Additionally, the parking fees are considered reasonable with some guests mentioning the affordability and the option of secure parking closely monitored by the hotel.

However, several travelers find the parking space to be limited and narrow with some difficulty finding a spot, especially if arriving late. There are also cases where guests had to park in every possible space available. The parking requires a daily fee, which some guests feel should be included in the accommodation price. Issues with parking management and entry systems are also noted by a few reviewers.

Despite these concerns, the paid parking is often described as convenient with some guests appreciating the secure parking facilities in both the outdoor lot and underground garage. Overall, while the parking isn't free and availability might be an issue at times, the hotel offers various parking options that are fairly priced and easily accessible, contributing to a reasonably satisfactory experience for most guests.

Family
Best Western Plus Hotel Olsztyn Old Town offers a welcoming and family-friendly atmosphere, making it a suitable choice for those traveling with children. Guests praised the competent and helpful staff, as well as the well-maintained and spacious family rooms, which contribute to a comfortable stay. The hotel features classic interiors that are inclusive for both children and adults with accommodations that ensure a restful night's sleep, even for families of three.

While the hotel is excellent for brief family vacations, some guests noted the lack of entertainment facilities such as a children's playroom. Despite this, the hotel's high service level and good value for money make it a recommended option for family trips. Suitable for children, including those with sensory or physical impairments, the hotel succeeds in providing a family-friendly environment. Compact in size, it may feel a bit small for larger families, but overall, it delivers a successful and comfortable experience for those traveling with little ones.

3 Star
Best Western Plus Hotel Olsztyn Old Town offers a standardized and predictable experience, consistent with the typical expectations of a three-star hotel. The hotel is noted for having a small but pleasant atmosphere and a higher standard of accommodation than what one might find in some five-star hotels. It is well-suited for short stays or stopovers and provides a commendable price-to-performance ratio.

While the facilities and services align with three-star hotel standards, some guests seek more comprehensive service. The air conditioning feature is a notable convenience, though the infrastructure has room for improvement. Breakfast is described as average for its class, meeting basic expectations but not exceeding them.

Guest feedback highlights the comfort of the beds, despite some noting that they can be narrow and occasionally accompanied by stained sheets. Overall, the hotel serves as a typical option for weekend accommodations, fitting well within the three-star category.

Business
Best Western Plus Hotel Olsztyn Old Town caters exceptionally well to business travelers. Its facilities are designed for convenience and functionality, making it a classic business hotel. The location is also ideal for business with proximity to essential business centers and market areas. Visitors have praised the hotel's suitability for short business stays, highlighting its comfortable rooms and comprehensive business amenities. Furthermore, the hotel is adept at hosting conference meetings and organized training sessions with experienced staff ensuring these events run smoothly.

Guests appreciate the convenience of the parking facilities, which add to the overall practicality of the hotel for business purposes. The hotel's combination of comfort, convenience and professional environment is reflected in the numerous positive reviews with many guests noting they would gladly return. The reasonable pricing and great value for money make this hotel a preferred choice for business trips.

Accessible
'Best Western Plus Hotel Olsztyn Old Town' has made some efforts to improve accessibility for guests with disabilities, though several challenges remain. A key positive is the presence of elevators and a separate entrance for disabled people which includes a wheelchair ramp from the parking lot to the hotel. Additionally, rehabilitation efforts have been undertaken to better accommodate handicapped guests, helping to make the hotel accessible to everyone.

However, numerous aspects of the hotel's architecture and facilities present significant barriers. Notably, there is a lack of a wheelchair ramp at the main entrance and absence of any outdoor seating facilities. The driveway to the hotel is somewhat inconveniently located at the back, compounded by poorly marked entrances. Parking can be another hurdle due to limited spaces and unavailability of an elevator directly from the parking lot. While an elevator exists within close proximity, guests noted that it is old and poorly marked. The presence of steps further complicates access for those with mobility issues.

Despite these efforts toward improving accessibility, 'Best Western Plus Hotel Olsztyn Old Town' still confronts notable obstacles for guests with disabilities. The hotel can benefit from better signage, more convenient access routes and upgraded facilities to ensure it is fully accessible and comfortable for all its guests.

Dog Friendly
Best Western Plus Hotel Olsztyn Old Town is generally recognized for its pet-friendly environment, making it a solid choice for travelers with dogs. Guests find the hotel accepting and welcoming to dogs, ensuring pets feel comfortable, particularly in designated areas. The reception team is highlighted for being friendly and supportive towards guests with dogs, even receiving specific commendations for their accommodating attitude.

Visitors appreciate the ease with which they can navigate the premises with their pets, a significant benefit for dog owners. Moreover, the convenience of on-site car parking adds to the overall positive experience.

Despite these positives, some areas could use improvement. The hotel charges 50PLN per day for a dog, which some guests felt should be accompanied by more pet-specific amenities, like water bowls or dedicated help for pet care. There were occasional remarks about staff's negative attitude towards pets in corridors, indicating a need for increased awareness and training regarding pet-friendly accommodations.

In summary, Best Western Plus Hotel Olsztyn Old Town stands out for its pet-friendly policies and supportive staff, but it could enhance the experience by providing additional pet amenities and ensuring all employees are equally welcoming to furry guests.


No, Best Western Plus Hotel Olsztyn Old Town doesn't have any pool.

No, a spa isn't available at Best Western Plus Hotel Olsztyn Old Town.

Yes, Best Western Plus Hotel Olsztyn Old Town welcomes dogs.

Yes, parking facilities are available at Best Western Plus Hotel Olsztyn Old Town.

No, Best Western Plus Hotel Olsztyn Old Town doesn't have a gym.

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