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Summary of reviewsPaihia Beach Resort & Spa Hotel is celebrated for its remarkable location, set right on the waterfront, offering spectacular, uninterrupted views of the ocean and the Bay of Islands. The serene setting provides a tranquil escape while being close to the vibrant town center, shops, restaurants and key attractions like the Waitangi Treaty Grounds. Guests appreciate the breathtaking views, especially from the spacious rooms, balconies and heated pools, making for a picturesque and relaxing stay.
Guests frequently commend the large, comfortable and well-appointed rooms, many of which feel like small apartments with excellent amenities. The clean, tidy accommodations come equipped with modern conveniences such as washer-dryers, air conditioning and large bathtubs, although updates to decor and minor refurbishments have been suggested. The cleanliness of the facilities, including the hot and spa pools, significantly contributes to the positive guest experience, despite occasional mentions of dust or outdated decor in some areas.
The resort excels in its breakfast offerings with guests praising the variety, quality and presentation of the meals. Dishes such as the eggs Benedict with salmon are often highlighted and the friendly and exceptional service of the breakfast staff enhances the dining experience. There is some disappointment, however, that the restaurant doesn't offer lunch or dinner, limiting on-site dining options post-breakfast.
Dinner at the Glass House Restaurant receives mixed reviews. While the quality of food and service is appreciated with standout dishes like rib eye and scallops, inconsistent availability of the restaurant for dinner left some guests feeling let down. When operational, the restaurant provides top-class food, contributing to the enjoyment of the stay.
The staff's hospitality emerges as a strong point, frequently described as friendly, helpful and professional. Guests commend specific employees for their outstanding service, which adds to the welcoming and positive atmosphere at the resort.
The spa and pool amenities are standout features with guests enjoying the relaxing hot pools and a range of spa treatments. The well-maintained facilities, including the various spa pools and Jacuzzis, offer a soothing retreat with impressive accessibility and opening hours, enhancing the overall guest experience.
However, the hotel's free wifi received criticism for being inconsistent and unreliable, though staff responsiveness in addressing these issues was appreciated.
For families, the resort's spacious accommodations, full kitchens, fantastic spa and swimming facilities are particularly appealing. The beachfront location and close proximity to a children’s playground make it ideal for family travel. The smaller size of the resort ensures a more relaxed and less busy environment, making it conducive to family vacations.
Overall, Paihia Beach Resort & Spa Hotel offers a delightful coastal experience with its excellent location, comfortable and well-equipped rooms, exceptional staff and top-notch spa and pool facilities. The stunning views and proximity to the beach and town center make it a favored retreat for many visitors. Show more
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Categories
Boutique-style Hotel
Hotel near Golf Courses
Beachfront Hotel
Hotel near The Beach
Hotel Taking Steps Towards Sustainability
Hotel for Honeymoon
Hotel with Spa
Family Friendly Hotel
Romantic Hotel
Hotel with Swimming Pool
Outdoor Pool
Business Hotel
4-Star Hotel
Hotel with Outdoor Pool
Room Types
Superior Suite - Level ThreeLocated on the 3rd floor, this large suite features a master bedroom with a king-size bed, separate living and dining area, fully-equipped kitchen, private balcony and a spa bath.
Poolside Studio - Level OneLocated on the 1st floor, this open-plan studio accommodation with floor-to-ceiling windows overlooking its own poolside patio.
Spa Studio - Level FourLocated on the 4th floor, this open-plan studio has a kitchenette. These studios have lovely views over the bay from their private balconies.
Superior Studio - Level TwoLocated on the second floor, this spacious open-plan studio offers full kitchen facilities, ocean-view balcony, plus a large en-suite spa bath.
Executive Two-Bedroom ApartmentLocated poolside, this spacious executive apartment features 2 super-king bedrooms, full kitchen/dining, lounge, and ocean-view patio with outdoor dining area.
Two-Bedroom ApartmentLocated poolside, this apartment features 2 super-king bedrooms, kitchenette with dining/lounge area an an ocean-view patio with outdoor dining area.
StudioLocated on the 1st floor, this open-plan studio accommodation with floor-to-ceiling windows overlooking its own poolside patio.
Guest Reviews
8.1
Very Good
Location
Nestled right on the waterfront, Paihia Beach Resort & Spa Hotel enjoys a fantastic location that consistently garners praise. Guests love the proximity to the serene beaches and vibrant town center, which are both within an easy, leisurely walk. The hotel's setting offers breathtaking views of the bay, providing a stunning backdrop whether you're relaxing in your room, swimming in one of the heated pools or dining on the property. The quiet yet central location suits those looking to unwind while remaining close to shops, restaurants and key attractions like the Waitangi Treaty Grounds.
The spectacular, uninterrupted views of the ocean and picturesque Bay of Islands are among the most frequently highlighted features. The hotel's placement allows guests to enjoy the beauty of the waterfront and the gentle sounds of waves, making mornings especially delightful. The environment itself is quieter, tucked away from the hustle and bustle, yet still conveniently close to town and its amenities.
In addition to its enviable location, the hotel maintains high standards of comfort and service. Spacious rooms, comfortable beds and clean facilities, including multiple hot pools, add to the appeal. The helpful and friendly staff seem to complete the experience for many visitors, making this stunning, well-situated hotel a favored retreat in Paihia.
Breakfast
Paihia Beach Resort & Spa Hotel garners positive attention for its breakfast offerings. Guests rave about the excellent and varied breakfast choices, consistently describing the meals as delicious, deliciously presented and definitely worth the money. Many highlight specific dishes like the eggs Benedict with salmon as standout items. The setup of the restaurant is also praised, contributing to a pleasant dining experience each morning.
Reviewers frequently commend the quality of the food and coffee, often noting that the delightful breakfasts led them to dine there every morning of their stay. The service of the breakfast staff receives high marks across the board with many guests describing the staff as exceptional and lovely. The breakfast being delivered on time to rooms is another appreciated feature.
While the overwhelming consensus is positive, there are occasional remarks about specific issues such as overpriced items or inadequate portions. Additionally, some guests express disappointment that the restaurant doesn't offer lunch or dinner, limiting dining options within the hotel after breakfast hours.
Overall, the breakfast at Paihia Beach Resort & Spa Hotel is highly regarded and contributes significantly to guests' enjoyment of their stay.
Dinner
At the Paihia Beach Resort & Spa Hotel, the dining experience evokes mixed sentiments among guests, though the positive feedback is quite notable. Many visitors praised the Glass House Restaurant for its delicious and well-prepared meals, often highlighting specific dishes such as the excellent rib eye and amazing scallops, which were complemented by stunning views of the bay. The restaurant was described as having top-class food with some guests particularly impressed by the reasonably priced and delicious fare.
Guests frequently mentioned excellent service and the quality of both breakfast and dinner options. The variety was commendable with enough choices to satisfy diverse palates. Dishes like the squid entrée and accompanying cocktails were highlighted as being particularly delicious. Overall, meals were seen as good value, contributing to a very enjoyable and relaxing stay for many.
However, there were recurring comments about the restaurant's inconsistent availability. Several guests were disappointed to find the restaurant closed during their stay, despite having reservations or expectations of dining there. The unavailability of dinner services left some feeling let down, as dining at the restaurant was a significant reason for their return to the resort.
Despite some negative remarks regarding the limited menu choices and occasional pricing concerns, the overall impression of the dining experience at Paihia Beach Resort & Spa Hotel remains favorable, particularly when the restaurant was operational. The combination of great food, exceptional service and beautiful views makes for an appealing dining destination when available.
Rooms
Paihia Beach Resort & Spa Hotel is consistently praised for its spacious and well-appointed rooms. Guests frequently highlight the large, comfortable accommodations that feel more like small apartments, complete with excellent catering facilities. Many rooms offer stunning views of the ocean, bay or pool, often enjoyed from sizeable balconies. The location itself is superb, right on the seafront, adding to the tranquility and picturesque surroundings.
Rooms are described as spotlessly clean, tidy and comfortable with many noting the presence of a well-stocked and functional layout. The beds, in particular, are often mentioned for their high comfort level. Bonus amenities such as washer-dryers in the two-bedroom apartments, air conditioning and large bathtubs add to the overall convenience and luxury of the stay.
On the slight downside, some reviews note the interior feels a bit dated and could benefit from updates, including the addition of items like heated towel rails. However, these remarks do little to overshadow the overall positive experience highlighted by the hotel’s modern spa and swimming pool, attentive and friendly staff and an excellent on-site restaurant.
In summary, Paihia Beach Resort & Spa Hotel offers generously sized, clean and well-equipped rooms in a fantastic location with excellent views, making it a delightful place to stay.
Beds
The beds at Paihia Beach Resort & Spa Hotel have garnered high praise from guests for their comfort and quality. Multiple reviews highlight the beds as being super comfy with many guests noting the spaciousness and softness of the King-sized beds. The bed linens are described as luxurious, adding to the overall comfort of the sleeping experience. Guests have mentioned that they slept soundly, describing the beds as really comfortable and even using expressions like "slept like a log."
However, there were some mixed comments regarding the beds' construction with a few guests noting discomfort due to the use of two singles pushed together to form a larger bed, causing a ridge in the middle. A handful of reviews also mentioned the beds being too soft or the pillows and blankets not meeting expectations. Despite these minor critiques, the overwhelming sentiment remains positive with many guests emphasizing the beds as a highlight of their stay. Additionally, the spacious rooms and impressive views from the top floor were noted as part of the overall excellent value for money.
Cleanliness
Paihia Beach Resort & Spa Hotel has received mixed yet largely positive reviews concerning its cleanliness. Guests frequently praised the hot pools, considering them a delightful amenity after a busy day of sightseeing and often highlighted the beautiful views available from clean and tidy rooms. Many reviewers noted the overall cleanliness of the hotel, describing rooms and bedding as very clean and comfortable. Housekeeping was generally deemed excellent with friendly and helpful cleaning staff contributing to a positive guest experience.
However, some comments indicated areas in need of improvement. Specific grievances included dusty units, dirty outdoor areas and mold in spa baths. Several guests pointed out that the decor appeared outdated and the building would benefit from a deep clean and refurbishment. Issues such as stained towels, dirty bathtubs and a few housekeeping oversights were also mentioned. Despite these concerns, the general consensus leaned towards satisfaction with the hotel's cleanliness and the commitment of its staff to maintain it.
Staff
The reviews for the Paihia Beach Resort & Spa Hotel highlight the exceptional quality of its staff. Phrases such as "lovely and welcoming," "very friendly and helpful," and "super lovely" are frequently used to describe the hotel's team. Guests consistently mention the staff's helpfulness across various aspects, from check-in to solving minor issues like TV malfunctions. Notably, individual staff members receive high praise for their professionalism and warm, friendly demeanor.
Certain staff members, such as Jess in the restaurant and Breeze at the front desk, were mentioned for going above and beyond their duties, ensuring guests felt especially welcome. Guests appreciated how the staff were accommodating, describing them as having excellent attitudes and providing outstanding service. Many found the interaction with staff pleasant, mentioning their friendliness and helpful nature consistently across different areas of the hotel.
Despite isolated instances where guests felt staff interaction could improve, the consensus remains overwhelmingly positive. The team at the Paihia Beach Resort & Spa Hotel is characterized by their ability to make guests feel at home, contributing significantly to the overall positive experience of staying at the resort.
Wi-Fi
Guests of the Paihia Beach Resort & Spa Hotel experienced notable challenges with the hotel's wifi connectivity. While some found the internet just OK, many reported poor connections that frequently cut out or failed to connect. There were mentions of wifi barely reaching rooms and only working on balconies or in certain areas. Despite these issues, positive feedback highlighted the helpful and responsive staff who quickly addressed and resolved any problems with the internet. However, overall, the wifi was perceived as not user-friendly and inconsistent.
Spa
The Paihia Beach Resort & Spa Hotel receives glowing reviews for its spa facilities, which seem to be a highlight for many guests. The hot pools, consistently described as fantastic and great, are particularly appreciated for their relaxing and pleasant warmth. Guests frequently enjoy the spa pools, noting their lovely and inviting nature with some even extolling the exceptional experience of having hot spa pools just outside their rooms.
The spa facilities themselves are praised for being amazing and excellent, offering a range of treatments that leave guests feeling pampered. Massages are highlighted as incredible and excellent, adding a touch of luxury to the stay. Various spas, including a Jacuzzi, provide relaxing options with different temperature settings, enhancing the overall experience.
The spa bath tub stands out as a memorable feature, contributing significantly to the comfort and satisfaction of the guests. The well-equipped spa and pool areas, as well as the great opening hours, ensure that the facilities are both accessible and enjoyable.
Overall, the combination of hot pools, diverse spa treatments and well-maintained facilities contribute to a relaxing and enjoyable stay at Paihia Beach Resort & Spa Hotel.
Pool
The pool area at Paihia Beach Resort & Spa Hotel receives high praise from guests for its array of excellent and clean facilities. Encompassing multiple spas and heated pools, visitors particularly appreciate the hot pools, which are highlighted as a standout feature, especially in winter. Many reviews point out the fantastic sea views available from both the pool and the spa areas, adding a relaxing and scenic element to the experience.
Guests frequently commend the spacious and well-maintained pool area with some even noting its late opening hours. Several mention the pleasure of having the option to swim at any time thanks to the heated pools. The outdoor spa pools are also noted for their cleanliness and enjoyable temperature settings, providing a soothing retreat.
In addition to the pools, the overall venue is praised for its beautiful location, clean facilities and the convenience of being situated near a bathing beach and park. There are a couple of mentions of minor issues, such as occasional debris in the pool and a time when the hot tub was not operational. However, the consensus indicates that the pool and spa facilities vastly enhance the overall guest experience at the resort.
Beach
Paihia Beach Resort & Spa Hotel boasts a prime location right on the waterfront, offering guests remarkable proximity to the beach. With rooms and terraces that allow one to hear the gentle waves lapping on the shore, the hotel's geographical position is a highlight for many visitors. The beachfront is described as very nice for bathing and the easy access makes it convenient to reach - just a short walk or simply across the road from the property.
Many guests appreciate the beautiful views from their balconies, enjoying breakfast and relaxation while overlooking the beach. The location also provides great connectivity, being close to the main street of Paihia and local shops, making it easy to explore the area. The hotel staff are noted for their friendliness, adding to the overall positive experience. Whether sitting on a huge balcony or taking a brief stroll to the beach, this resort offers a delightful coastal experience.
Family
Paihia Beach Resort & Spa Hotel offers an inviting atmosphere ideal for family travel. The spacious and well-designed accommodations, particularly the two-bedroom apartments, ensure ample space and comfort for families. The full kitchen adds a layer of convenience, allowing for easy meal preparations. Children particularly enjoyed the fantastic spa and swimming facilities, as well as the hot pools. The smaller size of the resort ensures it is not overly busy, contributing to a more relaxed environment.
The family-friendly nature of the hotel is further complemented by its ideal location. The beach and a children's playground are directly across from the property, making it convenient for families with young children. A well-enclosed, safe area is provided to keep children secure. Additionally, the staff's attentiveness is highlighted by their provision of a portable fold-up bed for a child when needed.
With clean and spacious rooms offering a pleasant outlook and comfortable beds, the hotel promises a rejuvenating stay. Families also appreciated the great restaurant on-site and the variety of dining options available in the nearby village, particularly enjoying breakfast selections. Overall, the hotel’s amenities and thoughtful services make it a great choice for a family getaway.
4 Star
Nestled in a prime location, Paihia Beach Resort & Spa Hotel receives mixed feedback from guests, primarily centered around its four-star rating and associated expectations. Visitors commend the polite and helpful staff who go above and beyond to assist, making stays enjoyable and relaxing. Additionally, the restaurant garners praise for its excellence, contributing positively to the overall experience.
However, some aspects of the hotel fall short of expectations. Guests have noted that the establishment appears outdated and worn out, indicating that it could benefit from updates and better upkeep. Cleanliness is another area where the hotel does not consistently meet the four-star standard. Minor issues, such as ineffective shower doors causing bathroom flooding, slightly detract from the overall experience.
While the hotel does offer some impressive features and services, these shortcomings lead to a general sentiment that it may not fully justify its price tag or four-star rating. Corrective improvements could enhance its standing and better align with guests' expectations.
Romantic
Situated along the enchanting bay, Paihia Beach Resort & Spa Hotel provides a stunning backdrop that enhances the romantic ambiance. An apartment's spaciousness and comfort make it an ideal spot for privacy and leisure. Guests are welcomed with thoughtful touches, such as honeymoon notes and beautifully arranged room decorations for special occasions like birthdays, adding to the charm of a stay here. Each room features a large deck offering breathtaking views, making it a perfect spot for romantic evenings. The service is recognized for its helpfulness, especially the efforts of reception staff like Vikram, who go above and beyond to ensure memorable moments. Despite some occasional service hiccups, the overall experience at the resort is one of tranquility and romance, offering great value for an unforgettable romantic getaway.
Yes, Paihia Beach Resort & Spa Hotel has pool(s) that belong to one or more of the following categories: Outdoor Pool.
Yes, a spa is available at Paihia Beach Resort & Spa Hotel.
No, Paihia Beach Resort & Spa Hotel doesn't allow dogs.
No, parking facilities aren't available at Paihia Beach Resort & Spa Hotel.
No, Paihia Beach Resort & Spa Hotel doesn't have a gym.