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Summary of reviewsAna Hotels Sport Poiana Brasov stands out for its superb location, delicious dining options and exceptional staff service. Guests praise its proximity to the cable car and ski slopes, as well as the beautiful, serene setting with stunning views and clean air. The hotel's cleanliness is consistently noted and the friendly, attentive staff enhance the overall experience.
The breakfast is a highlight, offering a diverse selection that caters to various preferences, often exceeding guest expectations. Dinner at the Altitude restaurant also receives positive feedback for its fresh and well-prepared dishes, despite occasional complaints about waiting times and pricing.
The spa facilities are another strong point, featuring a range of amenities such as an indoor pool, jacuzzis, sauna and steam bath, all maintained to high cleanliness standards. Guests find the pool areas commendable, especially the outdoor heated pool and jacuzzi, although they note occasional crowding and variability in water temperature.
Families will appreciate the kid-friendly activities and the hotel's convenient location for skiing. However, the rooms, while modern and clean, are often considered small, particularly for families and the beds receive mixed reviews regarding comfort.
Despite its many positives, some guests feel the hotel does not fully meet the expectations of a four-star rating, citing outdated decor and high prices. However, many still recommend Ana Hotels Sport Poiana Brasov for its strategic location, excellent services and beautiful natural surroundings. Show more
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Hotel with EV Charging Stations
Hotel Taking Steps Towards Sustainability
What makes your hotel/accommodation eco-friendly?
Building materials from sustainable resources
The structure maximizes air flow to reduce the need for air-conditioning
The structure maximizes natural light to reduce the need for lighting and heating
Windows that block heat/cold (i.e. triple-glazed windows)
Engaged in eco-friendly initiatives (i.e. reforestation, wildlife conservation)
Use of non-toxic cleaning products
Serving organic food at the restaurant
LED lighting throughout the premises
Employees are trained to follow environmental policies
Carbon footprint is measured by recognised CO2 measurement tool
Bicycles provided to guests
Electric car charging station(s) available
Toilets flush up to 6 litres per flush
Signs in the rooms informing guests that towels will only be changed upon request
Waste is separated into at least 3 categories
Automatic system or key card that turns off the light and electrical appliances when guests leave their room
Most of the ingredients used to prepare meals are locally produced
A vegetarian alternative menu is proposed in the restaurant
An energy audit is carried out at least once every five years
Answers last updated by Ana Hotels Sport Poiana Brasov
Hotel with Spa
Size of the spa facilities: Indoor area: 100 m2 (1076 ft2) Outdoor area: 1900 m2 (20451 ft2)
Spa facilities:
Indoor pool(s) - Number: 1
Heated pool(s) - Number: 2
Private massage and treatment room(s)
Sauna(s) - Number: 2
Steam room(s) / Hammam(s) - Number: 1
Hot tub(s) / Jacuzzi(s) - Number: 2
Public bath(s)
Private bath(s)
Relaxation Room(s)
Fitness area
Sun loungers
Spa facilities opening hours:09:00 - 20:00
Cost for using spa facilities:Free for guests
Spa services:
Facial treatments
Body treatments
Signature treatments
Full body massage
Back massage
Head massage
Neck massage
Foot massage
Couples massage
Detox massage
Hot stone massage
Ayurvedic massage
Lymphatic drainage massage
Sports massage
Thai massage
Signature massage
Body scrub
Aromatherapy
Reflexology
Electrolysis
Waxing
Spa cuisine menu
Is your hotel located in a spa town? (a town visited for the healing properties of hot spring water)No
Answers last updated by Ana Hotels Sport Poiana Brasov
Twin RoomElegant and cosy room, well-appointed with all amenities necessary for a special vacation.
Premium Double RoomSpacious, elegant and comfortable room, well-appointed with all amenities necessary for a unique vacation.
King RoomSpacious, elegant and comfortable room, well-appointed with all amenities necessary for a unique vacation.
King Room with BalconyFeaturing free toiletries and bathrobes, this double room includes a private bathroom with a shower, a hairdryer and slippers. This double room has a minibar, a tea and coffee maker, a flat-screen TV with cable channels and a balcony. The unit has 2 beds.
ApartmentThis apartment features 1 living room, 1 separate bedroom and 1 bathroom with a shower and free toiletries. The apartment features a minibar, a tea and coffee maker, a seating area, a dining area, as well as a flat-screen TV with cable channels. The unit has 2 beds.
Guest Reviews
8.9
Excellent
Location
Ana Hotels Sport Poiana Brasov enjoys an enviable location that has earned high praise from its guests. The hotel's proximity to the cable car makes it an ideal base for skiing enthusiasts. Visitors consistently note the superb, beautiful and unique setting of the hotel, which is both calm and clean. It is situated in a spacious and green area of Poiana Brasov, offering stunning views and easy access to the resort center.
The convenience of parking and the exceptional vicinity to both the ski slopes and various restaurants further add to its appeal. The serene environment with clean air and well-maintained scenery enhances the overall experience, providing a peaceful stay.
Not only is the location remarkable, but the hotel also maintains high standards of cleanliness and friendly, commendable staff services. Its location at the heart of Poiana Brasov ensures that guests are in close proximity to all major attractions, including the ski lift and local dining options. A stay at Ana Hotels Sport Poiana Brasov promises a blend of beautiful nature, excellent amenities and a truly strategic location to explore the area.
Breakfast
Ana Hotels Sport Poiana Brasov receives high praises for its breakfast offerings with guests frequently highlighting the variety, taste and ample choices available. Many appreciate the diverse selection, which includes options for both non-vegetarian and vegetarian preferences. Numerous reviews mention the breakfast as being rich, diverse and hearty, perfect for all tastes. Notable mentions include the exceptional sheep cheese and a unique honeycomb option. The staff's friendliness and willingness to assist add to the positive dining experience.
Despite the predominantly positive feedback, a few guests noted areas for improvement. Some found the breakfast to be monotonous or lacking in pastries, cookies and desserts. A couple of reviews pointed out a decline in breakfast quality compared to previous visits and mentioned specific shortcomings like the absence of fish.
Overall, the breakfast at Ana Hotels Sport Poiana Brasov stands out as a strong point, often surpassing expectations and providing a delightful start to the day amidst the beautiful mountain location.
Dinner
The dinner experience at Ana Hotels Sport Poiana Brasov receives largely positive feedback from guests. Many highlight the delicious and varied dishes offered, especially those on the à la carte menu at the Altitude restaurant. The food is often described as fresh, well-prepared and delightful, making for an excellent dining experience. Guests enjoy the beautiful view from the restaurant and commend the staff for their wonderful service. While several reviews praise the overall quality of the meals, a few guests note inconsistencies, mentioning issues with waiting times and high prices in relation to the quality and quantity of food. Despite some criticisms, the general consensus is that the dinner at this hotel is enjoyable and satisfying.
Rooms
Guests have mixed opinions about the rooms at Ana Hotels Sport Poiana Brasov. While the cleanliness and modern décor of the rooms receive praise, many reviewers find the rooms small, especially for families or multiple occupants. Comfortable beds and well-maintained modern bathrooms are common highlights. However, some guests were uncomfortable with room sizes being cramped and not justifying the price. The cleanliness is consistently mentioned positively with fresh linens and daily towel changes contributing to guest satisfaction. Despite some issues with the room's odor and closet space, the hotel offers valuable amenities including a spa. Overall, the hotel provides a comfortable stay though it might not fully meet all expectations for a four-star rating.
Beds
The beds at Ana Hotels Sport Poiana Brasov receive mixed reviews from guests. Some find the beds and pillows to be comfortable, allowing for a restful sleep. Guests appreciated the clean rooms and overall room comfort. However, several reviews mentioned that some mattresses were too hard or uncomfortable with pillows being either too thin or too soft. A few guests noted that the king-size beds are actually two combined single beds, which might not suit everyone. Additionally, the extendable bed in the King room and the extendable sofa were reported to be uncomfortable, especially for adults. While the bedding experience varies, the overall sentiment leans towards satisfactory for many visitors.
Cleanliness
Ana Hotels Sport Poiana Brasov stands out for its impeccable cleanliness, consistently maintaining a high standard throughout the property. Guests frequently commend the hotel for its clean rooms, spa area and public spaces. The friendly and attentive staff also contribute significantly to the overall cleanliness, providing an exceptional experience.
Visitors particularly appreciate the well-maintained indoor pool and the comfort provided by quality mattresses. The hotel's adherence to sanitary protocols is evident, ensuring a safe and hygienic environment.
While most feedback highlights the exceptional cleanliness of rooms and facilities, a few reviews noted minor issues such as dusty areas upon closer inspection and outdated carpeting. Despite these remarks, the hotel's cleanliness is generally perceived as exemplary, making it a highly recommended choice for travelers seeking a clean and well-maintained accommodation.
Staff
Ana Hotels Sport Poiana Brasov receives high praise for its staff with numerous visitors highlighting their friendliness and attentiveness. The staff is described as polite, courteous and always ready to help. In particular, the reception staff is frequently noted for their exemplary service, ensuring that guests feel welcome and well-attended. Many reviews emphasize the exceptional friendliness, attributing a significant part of their positive experience to the warm and helpful demeanor of the employees.
Both the hotel reception and restaurant staff are commended for their professionalism and ability to cater to guests' needs. Guests appreciate the staff’s ability to handle requests with efficiency, displaying a solution-oriented and respectful approach. The restaurant staff, specifically, is noted for being qualified and guests have mentioned the seamless service they experienced during their stay.
However, not all feedback is without criticism; a few reviews indicate that some staff, particularly in the restaurant, fell short of expectations. Despite these occasional remarks, the overarching sentiment towards the staff at Ana Hotels Sport Poiana Brasov remains positive with many guests acknowledging the significant role the attentive and friendly staff played in making their stay enjoyable.
Spa
Ana Hotels Sport Poiana Brasov boasts an impressive and beautiful spa that stands out in guest reviews. The spa area is described as exceptional, featuring an excellent array of facilities including an indoor pool, indoor and outdoor jacuzzis, a scenic exterior hot tub, a sauna and a steam bath. Cleanliness within the spa is highly praised, ensuring a perfect relaxing environment. The spa treatments are considered excellent and the overall organization of the area is very efficient. With extraordinary amenities and well-equipped facilities, the spa at Ana Hotels Sport Poiana Brasov is a highlight for many visitors, providing a wonderful and most pleasant experience.
Pool
The pool at Ana Hotels Sport Poiana Brasov has received numerous positive remarks from guests. Many have praised the beautiful indoor pool, highlighting its warm water that’s suitable even for small children. Visitors noted that both the indoor and outdoor pools are wonderful with the outdoor heated pool and jacuzzi being particularly enjoyable. The spacious pool area, complete with saunas and jacuzzis, has been appreciated for its cleanliness and ample size. Despite its popularity, which sometimes results in crowding and a shortage of sun loungers, guests still find the pool facilities to be excellent and commendable compared to other hotels. While there were a few comments about the water temperature being colder on certain occasions, overall, the heated pools and the enjoyable jacuzzi facilities have left a positive impression on visitors.
Family
Ana Hotels Sport Poiana Brasov offers a variety of activities that appeal to kids, making it a pleasant choice for family vacations. Kids particularly enjoy the pool and the kids' club and the hotel's grounds include a children’s playground and a playroom, ensuring there's plenty to keep young guests entertained. The hotel is also conveniently located for families who plan to ski, eliminating the hassle of frequent loading and unloading of kids. Despite the family-oriented atmosphere and friendly staff, some families find the rooms a bit small and suggest alternatives in nearby hotels for larger accommodations at similar prices. Additionally, the children's menu could benefit from more variety and on occasion, linens or beds for kids were noted to be missing. However, the hotel's cozy environment and accessible amenities generally contribute to a positive family vacation experience.
4 Star
The overall impression of Ana Hotels Sport Poiana Brasov suggests that there are notable discrepancies between the hotel's offerings and the expectations set by its four-star rating. Several guests have highlighted the outdated nature of the hotel with specific mentions of cheap carpeting in the hallways and subpar finishing and installations that do not meet contemporary international standards for four-star properties. While the hotel boasts excellent dishes, they come at a steep price and diners have found the restaurant's quality lacking for its four-star status. Some guests have also pointed out cleanliness issues throughout the property. Although there are instances of repeat visitors with no complaints, the general sentiment indicates that the current quality-price ratio leaves much to be desired, painting a picture of a once grand hotel now in need of renovation and improvement.
Yes, Ana Hotels Sport Poiana Brasov has pool(s) that belong to one or more of the following categories: Indoor Pool.
Yes, a spa is available at Ana Hotels Sport Poiana Brasov. For more information, read the answers to the Spa questionnaire
No, Ana Hotels Sport Poiana Brasov doesn't allow dogs.
No, parking facilities aren't available at Ana Hotels Sport Poiana Brasov.