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Summary of reviewsHilton Prague Old Town is celebrated for its central and convenient location, providing easy access to Prague's historic landmarks, bustling squares and public transportation. The nearby attractions such as the iconic clocktower, Charles Bridge, shopping malls and restaurants make it a prime choice for tourists keen on exploring the city. Guests also benefit from proximity to the main train station and underground parking facilities, enhancing the practicality for those traveling by rail or car. The hotel's beautiful surroundings, comfortable rooms and welcoming staff further add to the positive experience.
Guests consistently praise the breakfast buffet for its extensive variety, quality and delicious offerings. The selection caters to various dietary preferences, including gluten-free, vegan and vegetarian options and features freshly made items such as omelettes, pancakes and waffles. Attentive service and additional indulgences like freshly squeezed juices and champagne make for a pleasurable start to the day. Despite a few minor criticisms regarding the breakfast room's size during peak hours and a desire for greater variety over longer stays, the general consensus is that breakfast at Hilton Prague Old Town is worth it.
The dinner experience at the hotel's restaurant and bar also receives commendable feedback with guests appreciating the quality of food, attentive service and pleasant ambiance often enhanced by live piano music. Special occasions like New Year's Eve and Christmas dinners are particularly well-received. Although there are some mentions of limited menu options and occasional room service issues, the overall quality of the dining experience is highly regarded.
Rooms at Hilton Prague Old Town are generally described as clean, spacious, stylishly furnished and comfortable. Guests appreciate the modern amenities, including big TVs, coffee machines and bathrobes. However, minor concerns include occasional housekeeping inconsistencies and some rooms not fully meeting five-star standards. Despite these issues, most guests find the rooms pleasant and conducive to a restful stay.
The hotel's cleanliness is frequently highlighted with guests praising the well-maintained rooms and common areas. Housekeeping services are lauded for their efforts in maintaining a high standard of hygiene. A few isolated incidents of cleanliness issues are noted but are often promptly addressed.
Staff at Hilton Prague Old Town are recognized for their friendliness, helpfulness and professionalism. Positive interactions with the front desk, restaurant, bar and concierge services contribute to a welcoming atmosphere. Although there are occasional mentions of less friendly encounters, the overall service quality is well-regarded.
Wi-Fi services are generally reliable and fast, although some guests express frustration over additional costs and inconsistent signal strength. Clearer communication about Wi-Fi access during check-in could improve the overall experience.
The spa area receives mixed reviews with guests praising the services and amenities like the Finnish sauna but finding the space too small and sometimes inadequately maintained. Issues with pool temperature and facility closures are also noted. Nonetheless, the spa services are appreciated when available and functional.
The hotel's gym, accessible 24/7, is well-maintained and fully equipped, earning positive feedback for its convenience and quality. Some guests find it small and occasionally closed despite the advertised hours. The gym overall complements the health club's broader amenities.
The indoor pool, while clean and enjoyable for families, is often criticized for its small size and cold water temperature. Despite these drawbacks, it remains a valued amenity.
Parking at the hotel is convenient and secure, yet often noted as expensive and limited in availability. Guests appreciate the clean, well-lit underground parking but should be prepared for high fees and the potential need to seek alternative parking for larger vehicles.
In conclusion, Hilton Prague Old Town stands out as a desirable hotel with a central location, excellent breakfast and dining services, comfortable rooms and a high standard of cleanliness and staff hospitality. Minor improvements in specific areas could further enhance the guest experience, but overall, the hotel provides a fulfilling and enjoyable stay for visitors in Prague. Show more
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Luxury Hotel
Hotel Taking Steps Towards Sustainability
Hotel for Honeymoon
Hotel with Spa
Family Friendly Hotel
Dog Friendly Hotel
Romantic Hotel
Hotel near Nightlife Spots
Hotel with Swimming Pool
Indoor Pool
Business Hotel
Hotel with Parking
Accessible Hotel
Hotel with Gym
5-Star Hotel
Hotel with Indoor Pool
Room Types
King RoomThis room has large windows, a king-sized bed, a large desk with ergonomic chair and a 55-inch TV.
Please note that maximum occupancy is 2 adults (extra bed not possible).
Twin RoomThis room comes with large windows, 2 single beds, a desk and a large 55-inch TV.
Please note that maximum occupancy is 2 adults (extra bed not possible).
Queen RoomThis room comes with large windows, a queen-sized bed, a desk and a large 55-inch TV.
Please note that maximum occupancy is 2 adults (extra bed not possible).
Family King SuiteThis spacious suite is the ideal choice for families. The suite provides two separate rooms, one with sofa and one with a king bed. Special touches include complimentary bottle of water, Nespresso coffee machine, bathrobes and slippers.
Executive King SuiteThis spacious suite is located on a higher floor with a separate living room and a sofa bed. The bright and airy suite has 1 king bed and opening windows. Special amenities include 2 complimentary bottles of water, bathrobes and slippers.
Access to Executive Lounge with drinks and snacks throughout the day.
Executive King RoomThis stylish, fully refurbished executive room is located on a higher floor of the hotel featuring one kings-sized bed, a solid hard wood desk with integrated writing mat and data box and a 55-inch TV. Special amenities include 2 complimentary bottles of water, bathrobes and slippers.
Please note that maximum occupancy is 2 adults (extra bed not possible).
Access to Executive Lounge with drinks and snacks throughout the day.
Executive Queen RoomThis stylish, fully refurbished executive room is located on a higher floor of the hotel featuring one queen-sized bed, a solid hard wood desk with integrated writing mat and data box and a 55-inch TV. Special amenities include 2 complimentary bottles of water, bathrobes and slippers.
Please note that maximum occupancy is 2 adults (extra bed not possible).
Access to Executive Lounge with drinks and snacks throughout the day.
Executive Twin RoomThis stylish, fully refurbished executive room is located on a higher floor of the hotel featuring 2 single beds, a solid hard wood desk with integrated writing mat and data box and a 55-inch TV. Special amenities include 2 complimentary bottles of water, bathrobes and slippers.
Access to Executive Lounge with drinks and snacks throughout the day.
King Governor SuiteThis large contemporary suite comes with a separate living room, a sofa bed and a dining table. It features opening windows, 1 king-sized bed, a work desk and a 55-inch TV. Special amenities include 2 complimentary bottles of water and 1 bottle of wine and a Nespresso coffee machine.
The bathroom offers a bathtub, walk-in shower, bathrobes and slippers.
Access to Executive Lounge with drinks and snacks throughout the day.
Free parking (upon availability).
Deluxe Twin RoomThis room type features Art Deco elements, as well as a relaxation corner by the window and a separate working desk with a built-in USB socket.
You can benefit from complimentary bottles of water per stay and a voucher with a 20% discount on bar and restaurant consumption (excluding special events).
Deluxe Queen RoomThis room type features Art Deco elements, as well as a relaxation corner by the window and a separate working desk with a built-in USB socket.
You can benefit from complimentary bottles of water per stay and a voucher with a 20% discount on bar and restaurant consumption (excluding special events).
Deluxe King RoomThis room type features Art Deco elements, as well as a relaxation corner by the window and a separate working desk with a built-in USB socket.
You can benefit from complimentary bottles of water per stay and a voucher with a 20% discount on bar and restaurant consumption (excluding special events).
Superior King RoomSpacious room featuring a living area with sofa, a 55" TV, a marble bathroom with walk-in shower, and Art Deco elements. This corner room offers city views from the large windows.
This corner room offers city or courtyard views from large windows.
Connecting Family RoomThe spacious quadruple room provides air conditioning, a tea and coffee maker, a safe deposit box, heating, as well as a flat-screen TV. The unit offers 3 beds.
Guest Reviews
8.2
Very Good
Location
Hilton Prague Old Town boasts an exceptional location that is highly praised by its guests for its central and convenient placement in the heart of Prague. Just minutes away from the city's top landmarks and bustling squares, the hotel offers an optimal base for exploring the historic center on foot. Guests appreciate that the hotel is near Old Town, allowing easy access to the iconic clocktower, Charles Bridge and a variety of shopping malls and restaurants.
The central positioning ensures that most attractions are within walking distance, making sightseeing tours and evening walks enjoyable and hassle-free. Visitors benefit from being close to public transportation, which further enhances the convenience for exploring beyond the immediate vicinity.
Moreover, the hotel's proximity to the main train station makes it readily accessible for those traveling by rail and the availability of underground parking adds to the practicality for guests with cars. The beautiful surroundings and clean, comfortable rooms also contribute to a pleasant stay with many expressing satisfaction with the overall ambiance and service.
In summary, Hilton Prague Old Town's prime location, combined with modern amenities and welcoming staff, make it a top choice for visitors looking to immerse themselves in the city's rich culture and history.
Breakfast
At the Hilton Prague Old Town, breakfast consistently receives high praise from guests who highlight its extensive variety, quality and delicious offerings. Many describe the breakfast buffet as exceptional, citing a rich and diverse selection of hot and cold items that cater to various dietary preferences, including gluten-free, vegan and vegetarian options. Freshly made omelettes, pancakes and waffles are standout features, along with freshly squeezed juices and even champagne for an elevated morning indulgence. The attentive and courteous service from the staff further enhances the dining experience, making it a pleasurable start to the day.
Despite the overwhelmingly positive feedback, a few guests noted areas for improvement, such as the breakfast room feeling cramped during peak hours and the need for greater variety to avoid monotony over longer stays. Some also mentioned that the coffee could be better and that the breakfast price might be on the higher side for some. Nonetheless, the general consensus is that the breakfast at Hilton Prague Old Town is well worth it, offering a sumptuous and fulfilling experience that meets the expectations of an international clientele.
Dinner
The dinner experience at Hilton Prague Old Town has garnered commendable feedback from guests with a notable emphasis on the quality of food and the attentiveness of the service. The restaurant on the ground floor is particularly praised for its good menu and impeccable service, offering a wide selection of delicious dishes. Special occasions like New Year's Eve and Christmas dinners have been highlighted as wonderful and very good with the celebrations in the restaurant enhancing the overall dining experience.
Guests have enjoyed evening meals in a pleasant ambiance, often accompanied by live piano music and a great selection of drinks at the bar. The bar itself has been lauded for its incredible atmosphere and the quality of its signature drinks and cocktails. The dining area’s decor and overall vibe contribute positively to the experience.
Breakfast at the hotel also consistently receives high marks for its taste and variety, even though it can get a bit crowded. The breakfast offerings often include a delicious spread that guests find very satisfying.
While the majority of feedback is positive, there are occasional mentions of the dinner quality not meeting expectations and a few notes about the restaurant being not up to standard or having limited, repetitive menu options. Additionally, some guests pointed out that the room service dinner did not quite match the quality experienced in other facilities within the hotel. There were also some issues with the transparency of pricing, particularly regarding taxes on food and alcohol.
In summary, the Hilton Prague Old Town’s dining experience is predominantly well-regarded, particularly for special events and the overall quality of food and service in the restaurant and bar. However, there is room for improvement in menu variety and clarity in pricing to ensure a consistently excellent dining experience for all guests.
Rooms
Guest reviews for the Hilton Prague Old Town reveal generally positive sentiments about the rooms, highlighting their cleanliness, spaciousness and comfort. Many guests appreciated the quiet atmosphere and well-maintained facilities with rooms often described as stylishly furnished and well-equipped with necessary amenities. Several reviews noted the convenience of early check-in and upgrades to executive rooms, enhancing their stay experience.
Guests often remarked on the rooms being spacious with comfortable beds and tidy environments. Newer renovations and the presence of modern amenities like big TVs, kettles, coffee machines and bathrobes further contributed to the satisfaction of many. The overall cleanliness was frequently praised, as was the soundproofing and effective insulation from street noise. Some reviews also mentioned the aesthetically pleasing room decor and the comfort provided by the furniture.
However, there were some areas of concern. A few guests found the room sizes to be smaller than expected and occasionally lacking in modernity. Some complaints included the lack of full-length mirrors, hooks and issues with air quality being too dry or ventilation being loud. A number of reviews mentioned housekeeping inconsistencies, such as rooms not being cleaned properly or towels not being replenished. Additionally, several guests felt that the rooms did not fully meet five-star standards, citing outdated decor and minor maintenance issues.
Overall, while some areas for improvement were noted, the general consensus indicates that the rooms at Hilton Prague Old Town offer a comfortable and pleasant stay with the positives outweighing the negatives.
Beds
The beds at Hilton Prague Old Town have received overwhelmingly positive feedback from guests. Descriptions consistently highlight the comfort and cleanliness of the beds with many appreciating the quality of the pillows and mattresses. Guests often emphasize that the beds are very comfortable with mentions of "super comfortable" and "the best hotel bed we ever had." The accommodation includes both king-sized and twin beds that are described as big and comfy. However, a few reviews pointed out issues such as poor-quality pillows or beds that were less comfortable. Additionally, there were isolated remarks about unmade beds and torn bedsheets. Overall, the majority of the guests had a pleasant sleeping experience due to the comfort and cleanliness of the bedding.
Cleanliness
Hilton Prague Old Town garners high praise for its exceptional cleanliness standards. Guests consistently describe the hotel as very clean and well-maintained with particular emphasis on the spotless rooms and common areas. The hotel’s housekeeping services receive commendations for their daily efforts in keeping rooms tidy, changing towels and making beds. Visitors frequently highlight the cleanliness of the facilities, including the reception area and bathrooms, noting that everything is kept clean and shiny.
Despite the overwhelmingly positive feedback, a few guests experienced issues with room cleanliness, such as finding hair tufts, dust and occasional insects. These instances seem rare and are often addressed promptly upon request. Overall, the cleanliness of Hilton Prague Old Town leaves a strong impression on guests, contributing to its reputation as one of the cleanest hotels in Prague with a high standard of hygiene and maintenance that enhances the stay for most visitors.
Staff
The staff at Hilton Prague Old Town receive overwhelmingly positive feedback from guests with numerous mentions of their friendliness and helpfulness. The front desk and reception teams are frequently noted for being welcoming, professional and attentive. Guests appreciate the efficient and polite nature of the staff with particular commendation for those working in the restaurant, bar and concierge services. A few reviews highlight exceptional service from individual staff members and the overall professionalism observed throughout the hotel. However, there are occasional critiques mentioning less friendly interactions, particularly at the pool and in some reception experiences. Overall, the commitment to excellent customer service and the accommodating attitude of the staff stands out, ensuring that guests feel well cared for during their stay.
Wi-Fi
Hilton Prague Old Town offers reliable and fast Wi-Fi with many guests appreciating the strong signal and good speed. Some reviews, however, point out that Wi-Fi is not included and comes at an additional cost, which can be frustrating for travelers. There are mentions that the Wi-Fi signal was strong but not consistent and its capacity could be improved. Guests also noted that information about the Wi-Fi connection was not well communicated during check-in with some finding the fee for Wi-Fi unexpected. Despite these concerns, the overall impression is that the Wi-Fi, when functional, is sufficiently fast and reliable for general use.
Spa
The spa at Hilton Prague Old Town receives mixed reviews from guests. On the positive side, the spa services are highly praised with mentions of great spa service and a magnificent Finnish sauna. The wellness area, spa and sauna are described as very nice, offering a fantastic experience. However, many guests find the spa area too small for the size of the hotel, often mentioning that it feels cramped and not up to five-star standards. The pool could be larger and the water temperature has been inconsistently cold. Some guests were disappointed by the cleanliness and upkeep of the wellness area, noting issues like soaking towels and a lack of staff presence. There were also several complaints about the pool and spa facilities being out of order during their stay. Despite some positive elements, the overall guest experience with the spa area seems to be underwhelming due to its size and maintenance issues.
Gym
Travelers visiting Hilton Prague Old Town can look forward to a solid workout experience. The hotel features a 24-hour gym that many have found to be well-maintained and fully equipped, making it a reliable choice for fitness enthusiasts. Guests consistently describe the gym as great, nice and excellent, praising the good services and overall quality of the facilities.
While some visitors noted that the gym is relatively small and could use more equipment, the current setup, including weights and machines, appears sufficient for most casual gym-goers. Additionally, the gym is part of a broader health club with additional amenities such as a pool and sauna, enhancing the overall wellness experience.
However, there were a few mentions of disappointment, particularly concerning the gym's size and its occasional closure despite being advertised as open 24/7. Nonetheless, for those who prioritize convenience and a decent range of equipment, Hilton Prague Old Town's gym stands out as a largely positive aspect of the hotel.
Pool
The pool at Hilton Prague Old Town has received a mix of feedback from guests. The indoor pool is often highlighted as clean and well-maintained with many people mentioning their children particularly enjoyed it. The pool area, including the spa, is generally described as nice and provides a relaxing experience. However, a common point of criticism is the size of the pool, which many guests found to be too small and cramped. The water temperature also seems to be a recurring issue with numerous guests commenting on it being too cold for comfort. While some visitors were enamored with the pool and found it enjoyable, others noted it needed renovations and warmer water. Despite these drawbacks, the pool remains a valued amenity, especially for families, although potential visitors should manage their expectations regarding its size and temperature.
Parking
Hilton Prague Old Town offers a range of parking options that guests have found both convenient and accessible. The hotel features an underground parking garage that several guests noted as clean, bright and secure. Many appreciated the direct parking and the ease of on-site parking available right at the hotel with no need for reservations.
However, numerous reviews highlight that the parking comes with a significant cost. Several guests mentioned high parking fees, describing them as pricey, costly and even extremely high. It's evident from the feedback that while parking is available, it is not free and the fees can be unexpectedly steep.
Space seems to be another concern, as the parking area often fills up quickly with limited spots available. The inability to reserve parking in advance adds to this challenge. Guests also expressed issues with larger vehicles, which may need to park in different facilities.
In summary, while the parking at Hilton Prague Old Town is convenient and secure, guests should be prepared for potentially high fees and the possibility of limited availability. The service is reliable and accessible, but it comes at a considerable cost.
Family
Hilton Prague Old Town has garnered positive feedback for its family-friendly atmosphere and facilities, making it an appealing choice for families traveling with children. Many guests have noted that the hotel is perfect for a family stay, highlighting the spacious and comfortable family suites. Reviews frequently mention the kids loving the pool, which seems to be a favorite activity.
The hotel is described as ideal for family trips and holidays with amenities and activities that cater to both adults and children. Guests have emphasized the family-oriented environment, warm staff and the prominent family-friendly nature of the hotel. The hotel's common areas are also mentioned as clean and well-maintained.
A few reviews highlighted minor concerns, such as limited seating in some rooms, where the bed for children was a sofa. However, these points were often overshadowed by the overall positive experiences. Families appreciated the convenient location, which allowed them to explore Prague on foot.
Overall, the Hilton Prague Old Town appears to be a fantastic choice for families looking for a comfortable, enjoyable stay in a central location with a focus on family activities and a hospitable environment.
Nightlife
The Hilton Prague Old Town is ideally situated for those looking to experience the vibrant nightlife of the area. Guests have praised the variety and availability of nightlife options nearby, including clubs and bars that are within easy walking distance. The surrounding area offers lively bars and restaurants, ensuring that there is something for everyone to enjoy. Visitors have described the nightlife as both enjoyable and safe, making it a great location to explore after dark. While some guests noted noise from the road and nearby construction, the hotel's proximity to such a lively nightlife scene has been highly appreciated.
5 Star
Visitors to the Hilton Prague Old Town had mixed feelings about the hotel's five-star rating, facilities and services. While some acknowledged the high standards typically associated with the Hilton brand, others felt that the hotel did not quite meet five-star expectations. Reviews pointed out that amenities such as the spa, pool and minibar were not always functional, which detracted from the overall experience. Additionally, some guests noted that certain services, like WiFi, came with extra charges, which they found disappointing for a hotel of this caliber.
Despite these setbacks, the hotel was praised for being well-maintained and offering everything one would expect from a Hilton property. However, there was a consensus that, in terms of overall service, the hotel sometimes fell short compared to other five-star establishments. Guests reiterated that improvements could elevate the hotel to the five-star level it aspires to be.
Business
Hilton Prague Old Town stands out as an excellent choice for business travelers, offering good business facilities and a business center to meet professional needs. The hotel is well-suited and business-friendly with good meeting rooms and professional staff to ensure a smooth experience. Guests find it convenient for business trips with in-closet space adding another level of ease and efficiency. Despite a few minor administrative concerns and the lack of car transfer services, the hotel is recommended for those seeking a reliable business hotel in Prague.
Accessible
The Hilton Prague Old Town offers commendable accessibility features for guests with disabilities. The hotel is centrally located with convenient access to public transportation, making it easier for guests to navigate the city. Accessible parking is available and the entrance, rooms and facilities are designed to be wheelchair accessible. The property also includes accessibility ramps and services tailored to enhance guests' comfort. However, there were a few notes regarding difficulty in turning off the air conditioning and some challenges with luggage and parking accessibility. Overall, the accessibility efforts at Hilton Prague Old Town have been well-received, providing a pleasant stay for guests with disabilities.
Indoor Pool
The indoor pool at Hilton Prague Old Town is consistently described as clean and cozy, providing a warm environment perfect for relaxation. Guests appreciate the heated waters, which add to the overall comfort of the experience. While many found the pool area to be good, there are frequent mentions of its relatively small size, which might be a limiting factor for those looking to swim extensively. Despite occasional maintenance, the indoor pool generally receives positive feedback for its decent and pleasant atmosphere.
Honeymoon
Hilton Prague Old Town emerges as an ideal choice for honeymooners. Guests repeatedly highlight its suitability for a romantic honeymoon stay, noting the welcoming atmosphere tailored specifically for couples. The hotel exudes honeymoon vibes, making it a perfect destination for newlyweds. Numerous reviews praise the special honeymoon services and overall experience, recommending the hotel highly to other honeymooners. Its romantic appeal and dedicated services contribute significantly to a memorable stay for couples starting their new life together.
Luxury
Hilton Prague Old Town epitomizes luxury with its exquisite offerings. Guests frequently highlight a luxurious feel, from the grandly designed rooms to the top-notch amenities and services that exceed standard expectations. The luxury breakfast and premium accommodations contribute to an overall experience of indulgence. Many describe their stay as exceptionally luxurious, true to a 5-star hotel's standards. Despite some discrepancies between the hotel's promotional pictures and the actual experience, the considerable luxury and high-end services affirm the hotel's reputation. For those seeking a truly luxurious sojourn, Hilton Prague Old Town exudes extraordinary charm and comfort.
Romantic
Hilton Prague Old Town offers an enchanting retreat perfect for couples seeking a romantic getaway. The hotel is enveloped in a romantic atmosphere, creating a perfect setting for special moments. The surroundings are imbued with a romantic feel, making every evening spent there magical. Guests have praised the hotel for its romantic spots and accommodations, which enhance the overall experience of their stay. Known as an amazing boutique hotel, it stands out as a suitable choice for couples looking for intimate and memorable romantic experiences. The ambiance at Hilton Prague Old Town fosters a cozy, cocoon-like sensation, ideal for a romantic trip.
Dog Friendly
Hilton Prague Old Town is recognized for its dog-friendly atmosphere, providing a welcoming environment for travelers accompanied by their pets. The hotel embraces pets with designated dog-friendly rooms and an overall policy that allows dogs. Despite being generally favorable for pet owners, some mention the high price associated with accommodating pets and noted a lack of information available regarding specific dog-related amenities and services. Nonetheless, guests appreciate the hotel’s openness to dogs, making it a suitable choice for those traveling with their four-legged companions.
Yes, Hilton Prague Old Town has pool(s) that belong to one or more of the following categories: Indoor Pool.
Yes, a spa is available at Hilton Prague Old Town.
Yes, Hilton Prague Old Town welcomes dogs.
Yes, parking facilities are available at Hilton Prague Old Town.